We serviced a
KENMORE LAUNDRY CENTER
Model 41797802792
Near Eagan, MN 55123
Delton
Job Details: 10/17/2022
"Found that there are several things that are worn out. Customer said that clothes are wet at end of cycle. Dryer wont start. Water hoses corroreded. Found that dryer motor is weak and will start and tumble for less than 5 minutes then motor overheats and stops and motor wont turn drum and just hums. Bearings are worn, glides. Found that transmission is leaking oil and causing belt to slip and not spin out clothes very well. (Not including vent work) Due to part/labor costs to repair exceeds value of replacement of new one. Customer declined repair."
We serviced a
BOSCH DISHWASHER
Model SHE43RF6UC/64
Near Hopkins, MN 55305
Adam
Job Details: 10/17/2022
Handle busted. Which is part of the display. Have to come back to install part for dryer. Will install panel 00686870 when I return. ; schdld next appmnt for 10/20 THU !
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF365BTBGWR/A2
Near Saint Paul, MN 55117
Delton
Job Details: 10/17/2022
Replaced drain hose. Tested and no more leaks. Tested cycle and washer is working good.
We serviced a
JENN-AIR WALL OVEN- ELECT
Model JMW3430WP02
Near Saint Paul, MN 55104
Delton
Job Details: 10/17/2022
Oven is heating but customer states it does not maintain temperature. I ran calibration and it was about 25-20 degrees cooler then what it is set at. I checked diagnostics and no stores errors. All functions are working. I adjusted internal temperature of oven up 15 degrees. After 40 minutes it was averaging temperature of 355 degrees. I did not find any issues. Customer will use oven as normal and call back if they have further issues. It may be intermittent.Oven is heating and working good as im here.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW72HEDW0
Near Saint Paul, MN 55116
Delton
Job Details: 10/17/2022
Customer says it is intermittent to where they will have puddle in tub and clothes wont be drained or wont go into spin. As im here testing it the washer completed whole cycle with load of towels and no errors. There is a service bulletin that the air trap will get clogged or the drain pump is intermittently failing every couple of load and then that is why customer will need to run a drain/spin cycle to have washer spin out clothes. Customer says washer will beep an error in middle of night when washer is not being used. Quoted customer to air trap and drain pump. Customer approved estimate.Scheduling extra time have to maybe pull out dryer to get behind washer. Built in laundry room.; schdld next appmnt for 10/21 FRI !
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGGF3059TFE
Near Minneapolis, MN 55417
Delton
Job Details: 10/17/2022
F! Error and beeps. Stuck key error. Needs new control board as membrane is part of that part. Customer will think about it and call back if they want to proceed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Ham Lake, MN 55304
Matt
Job Details: 10/17/2022
"Customer complaint is, FRIDGE ONLY REACHES 57 DEGRS & FRZR WKS OK. Customer had refrigerator unplugged over the weekend and plugged it in last night and now it seems to be working. FF compartment temperature was 38F and freezer was 2F. The damper, fans and defrost heater were all working and testing good in test mode. I defrosted evaporator and watched it frost back over and after 20 minutes it was almost frosted over completely. I cant find anything wrong with this refrigerator. Everything is testing normal. I advised customer to check if the damper is open and the fan is running if it stops cooling again."
We serviced a
ADMIRAL DRYER- ELECTRIC
Model LNC7764A71
Near Lakeville, MN 55044
Delton
Job Details: 10/17/2022
Found that heating element was bad open. replaced heating element and cycling thermostat. Tested and dryer is cycling heat on and off for over 20 minute. Dryer is working good.
We serviced a
MAYTAG DRYER- ELECTRIC
Model MGD5100DW0
Near Hopkins, MN 55305
Adam
Job Details: 10/17/2022
Unit would randomly turn off then on. Disassembled unit and tested all sensor. Everything is testing good for the thermostat and fuses. Reassembled unit. Couldnt get it to have an issue. Did noticed the filter housing damaged. Customer then said it Was just the setting she had it on that was shutting off and now has been working great. So ordering part below W10906551 filter housing; ordrd 1 W10906551 (Housing)
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EIMED60LT3
Near Lakeville, MN 55044
Delton
Job Details: 10/17/2022
"Found that the dryer motor is locked up, Blower housing is loose so the fan is hitting the front of housing. Needs idler wheel and belt also.Housing part is not in stock that i can find. Please search for parts and reschedule customer. Probably need autho also.Motor 5304529782; blower housing 134690800; idler 134793511; belt 134719300; saved tckt"
We serviced a
WHIRLPOOL DRYER- GAS
Model LG7681XSW2
Near Dayton, MN 55327
Phillip
Job Details: 10/17/2022
"Customer complaint was the dryer does not start and it makes a humming sound. I started the dryer and I can hear the motor just home, but it would not spin, I could not spin the drum by hand. I removed the back cover and the blower housing to see if something was stuck inside. There is nothing stuck inside, so then I checked the motor. I found the motor was really hard to turn. I quoted the customer for a new motor and blower wheel. I was able to get the blower wheel off of the motor and replace just the motor itself. The dryer is working good now and heats good. The duct in the back is the white plastic stuff and its starting to melt in some spots. I gave the customer a rough estimate between 100 and 150 to have that duct replaced. It needs the new flexible duct. Please order the part and contact the customer to reschedule. I advised a customer that it may be next week first to come back. ; used 1 279827 (MOTOR AND BLOWER ASSM) from stock"
We serviced a
LG WASHER FRONT LOA
Model WM3470HWA
Near Osseo, MN 55369
Phillip
Job Details: 10/17/2022
"The customer complained was the washer would not drain the water out and they were getting a OE drain air fault. I put the washer into a drain and spin in the drain pump was making a noise like something was stuck inside of it. I drain the water out and removed the filter and found a piece of plastic that was stuck in the propeller. I filled the washer and put it into a spin cycle in a drain all the water out perfectly. I tried it a couple times, and it worked great every time."
We serviced a
LG REFRIGERATOR
Model LRDCS2603S/00
Near Maple Grove, MN 55369
Matt
Job Details: 10/17/2022
"Customer complaint is, icemaker overflowing and causing ice block in ice bin. Inspected and tested. Found that when the ice maker cycled it wasnt dumping the front half of the cubes, so then it would overflow the tray when it filled with water. I removed all the cubes from the tray and cycled the ice maker 4 times and it was filling with the correct amount of water. I advised customer to use as is and if it does it again, we would need to replace the ice maker."
We serviced a
KITCHENAID RANGE- ELECTRIC
Model KFEG500ESS3
Near Clearwater, MN 55320
Seth
Job Details: 10/17/2022
"Pops the breaker. I ran the unit for 30+ minutes. Could not duplicate the issue. The wall plug had something rolling around in it. It popped after I pushed in the unit. I quoted a control board, but Im convinced its a plug problem on the house side. I talked to the customer and explained there is no evidence of a failure outside of the plug. If we do a board it will be at risk no returns."
We serviced a
BOSCH WASHER FRONT LOA
Model WFMC2201UC/13
Near St. Cloud, MN 56303
Seth
Job Details: 10/17/2022
"Not spinning. Upon arrival and inspection I found the Bosch washing machine had three issues. It had a bad door lock, the rear main tub bearings were bad, and the motor control board was not sending signal to the motor for it to spin. Some of the parts were NLA and unit needs a ton of work. The customer will be replacing the unit."
We serviced a
KENMORE RANGE- ELECTRIC
Model 79096019403
Near Sartell, MN 56377
Seth
Job Details: 10/17/2022
Bake option is not working. Failed bake element was found. Part is on order. The customer authorized repairs; ordrd 1 316075103 (ELEMENT - BAKE (STANDARD))
We serviced a
LG WASHER FRONT LOA
Model WM3900HWA
Near Minnetonka, MN 55345
Adam
Job Details: 10/17/2022
Installed boot from last diagnosis. Old boot was moldy. Tested unit for over 15 minutes for leaks after install. Everything is working properly with no leaks. Installedadx75731702; states that autho needed
We serviced a
ELECTROLUX MICROWAVE
Model E30MH65GPS
Near Minnetonka, MN 55345
Adam
Job Details: 10/17/2022
"Unit was dead was customers complaint disassembled unit and found the fuse was good the noise board but the voltage would fluctuate a lot and the the screen would dim down. Also some functions on the board it self wasnt working. Request parts below to do the repair5304465262 board5304456082 noise filter; snapped 2 QuickPics, states that autho needed"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EF/A3
Near Eden Prairie, MN 55344
Adam
Job Details: 10/17/2022
Customers complaint was unit was making loud squeaking noise when running. Disassembled unit found the idler pulley was busted and needed to be replaced. Quoted bluebook for replacement. Installed part reassembled unit and tested. Now unit is working properly with no squeaks; used 1 DE634A (IDLER PULLEY) from stock
We serviced a
SAMSUNG DRYER- GAS
Model DV45K7600GW/A3
Near Minneapolis, MN 55436
Adam
Job Details: 10/17/2022
Unit was making loud noise when tumbling. Disassembled dryer then found two rollers had failed. Replaced bad rollers and also oiled up the other two and cleaned them. Cleaned out all the lint and dryer then reassembled unit now unit is working properly. Used 4581EL2002h (2) out of truck stock; used 2 4581EL2002h (ROLLER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8600YW1
Near Rogers, MN 55374
Adam
Job Details: 10/17/2022
Unit was leaking. Found that during the fill cycle unit would leak. Removed top of unit and found the full hose was a little loose and spraying water all over. Redid the hose and tighten properly. Now unit is working great with no leaks. Ran unit for 30 min.
We serviced a
GE REFRIGERATOR
Model GFE28GMKNES
Near St. Cloud, MN 56303
Seth
Job Details: 10/17/2022
"Not dispensing right. Failed isolation valve was found. I quoted replacement, but the decision maker was not able to talk. They we call the office with a decision. Please order the part if the confirm the repairs."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVQ0
Near Minneapolis, MN 55445
Phillip
Job Details: 10/17/2022
The customer complaint was water is leaking from the dishwasher while it runs. I pulled the bottom toe kick off and right away. I could see water was leaking from the drain hose where its attached to the sump assembly. I started the dishwasher with water and right away water was leaking out. There is a hole in the rubber. I quoted the customer bluebook for the repair. Im ordering the drain hose assembly. ; ordrd 1 WPW10545278 (DRAIN HOSE)
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGF355AWG
Near Minneapolis, MN 55422
Phillip
Job Details: 10/17/2022
"Customer complaint was the front left burner flame was lower than the rest. She also said that sometimes it would spark. Today the sparking issue was working just fine. I found no problems there. The flame was lower than the rest. I tried to adjust the pressure, but it was still the same. I then found that the orifice was dirty. I cleaned all four burner orifices, and now all four burner flames Are the same."
We serviced a
GE DISHWASHER
Model GDT630PMM6ES
Near Plymouth, MN 55442
Phillip
Job Details: 10/17/2022
Customer complaint was when they shut the door and hit start. The dishwasher is not recognizing the door shut so it starts to beep and the display flashes. At first today it was working fine for me and for the customer but the more I tried the worse the latch was working. I made sure the door is not sagging down and I did raise the front feet but its still doing the same thing. It will need a new door latch.Today I replaced the door latch and adjusted. The door shuts better and works every time.
We serviced a
LG REFRIGERATOR
Model LFX31925ST/04
Near St. Louis Park, MN 55426
Phillip
Job Details: 10/17/2022
Customer complaint is the water dispenser slow of the door. Customer has replaced the water filter twice and is still slow. I removed the waterline from the main water valve in the back and make sure the pressure was good. Customer said another company was out and replaced the dual valve in the door. The valve in the back has not yet been replaced. Today I replaced the rear primary valve first. The water pressure is a lot better now. I will return the other valve.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Plymouth, MN 55446
Phillip
Job Details: 10/17/2022
The customer complaint was the dishwasher does not drain. I put the dishwasher into a drain and I could hear the pump come on but water was draining slow. I tried to run a snake through the hose and suck whatever out with a vacuum. When that all failed I pulled the dishwasher out. I found the drain hose was kinked. I strained out the drain hose and rerouted it to the garbage disposal. I had to put a hard plastic tube around the drain hose to keep it from linking again.
We serviced a
GE REFRIGERATOR
Model DFE29JGDABB
Near Maple Lake, MN 55358
Seth
Job Details: 10/14/2022
Customers concern is hes noticing higher temperatures and moisture in the fridge. Upon arrival and inspection I found an F203 error that happens when the defrost time is extended for more than five consecutive defrost cycles. I checked the fresh food evaporator thermistor reading and it is within manufacturer specifications the mullion and the door seals looked great I found no leaking moisture. When I looked up on my Smart HQ device I could not see any long periods with the door had laid open. I was able to see however using the Smart HQ device that this unit has consistently ran higher on temperature then set points. Ive included pictures. I also noticed prolonged periods of time that the compressor ran trying to bring unit back down to higher temperatures. last time I was on site we did the software updates that were necessary as well as work with the defrost drain in the fresh food section. Part of the new software update is A change in how the machine defrost. This unit is showing evidence that the sealed system is weak or has a low charge and when the customer has noticed high temps and moisture I can see a correlation from when it defrosted and when they opened the door during the defrost cycle. ; saved tckt
We serviced a
GE MICROWAVE
Model PEB9159DJ2WW
Near Buffalo, MN 55313
Seth
Job Details: 10/14/2022
Customers complaint is there are numbers and buttons arent working on the user interface. Upon arrival and inspection I found it exactly as described by the customer. This microwave needs part number WB56X30005.; saved tckt
We serviced a
KENMORE WASHER FRONT LOA
Model 110.2810231
Near Monticello, MN 55362
Seth
Job Details: 10/14/2022
Loud during spin. Failed tub seal and bearing.
We serviced a
DACOR COOKTOP- GAS
Model GC36B
Near Plymouth, MN 55441
Phillip
Job Details: 10/14/2022
"The customer complaint is sometimes the burners do not light and sometimes the burners will randomly spark. I found the missing cap under the cooktop. The burner switches are shorting out and the spark module is randomly causing the igniters to spark. Please look up and order the burner switch harness and module. ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Minnetonka, MN 55305
Phillip
Job Details: 10/14/2022
"Customer complaint is the dishwasher is dead, no display. I plugged the newfi device into the bottom of the dishwasher and it has power but it will not connect to the dishwasher. The control board is working properly issue is the user interface panel. I quoted the customer BB. Ordering the user interface. ; ordrd 1 WD21X32000 (CONTROL BOARD ui)"
We serviced a
FRIGIDAIRE DISHWASHER
Model GLD2445RFC0
Near Farmington, MN 55024
Delton
Job Details: 10/14/2022
The refurbished board i replaced last time shorted. I replaced board with another one shipped. Tested and dishwasher powers on and all functions are working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Chaska, MN 55318
Adam
Job Details: 10/14/2022
Fridge wasnt dispensing water and ice. Reservoir was busted and the dispenser isnt working. The dispenser wouldnt work on ice or water. Found the dispenser needs to be replaced. WP13005706 dispenser WP12956202 Resorvious assy ; ordrd 1 WP13005706 (Dispenser)
We serviced a
GE DISHWASHER
Model n/a
Near Maple Grove, MN 55311
Matt
Job Details: 10/14/2022
"Customer complaint is, NOT WORKING / NO POWER. DISHWASHER IS STOPPING MID-CYCLE AND SHUTTING OFF. NEED TO UNPLUG/PLUG BACK IN. Dishwasher has the model and serial sticker removed. Inspected and tested. Dishwasher was dead when I got here. Power cycled it and it turned on. Ran dishwasher through service diagnostics and everything worked and there was no errors. Started dishwasher on a heavy cycle and after about 15-20 minutes it went dead. I put dishwasher in consumer error mode and dishwasher turns on, but then goes dead. Its acting like the CSM is tripping, but I cant find any leaks that would be causing it. Without the model number and not being able to pinpoint whats tripping the CSM, I would be guessing on parts."
We serviced a
BOSCH DISHWASHER
Model SHE33M05UC/48
Near Minnetonka, MN 55345
Phillip
Job Details: 10/14/2022
"Customer complaint was the dishwasher does not drain. When I arrived, I found the dishwasher was pulled out, disassembled and disconnected from power. I hooked everything back up on the dishwasher and got it back installed. I removed the that covers the drain pump, impeller and found a piece of glass and a peanut stuck inside there. I removed the objects and verify the dishwasher does fill wash and drain."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW92HEFW0
Near Lakeville, MN 55044
Delton
Job Details: 10/14/2022
"Found that debris and small items were stuck inside drain pump and blocking drain pump from draining. Cleaned out pump filter, tested and washer now drains. Washer fills, agitates, drains and spins. Washer is working good."
We serviced a
LG REFRIGERATOR
Model LFX31925ST/04
Near St. Louis Park, MN 55426
Phillip
Job Details: 10/14/2022
Customer complaint is the water dispenser slow of the door. Customer has replaced the water filter twice and is still slow. I removed the waterline from the main water valve in the back and make sure the pressure was good. Customer said another company was out and replaced the dual valve in the door. The valve in the back has not yet been replaced. Im going to order both and replace both if needed. ; ordrd 1 AJU72992603 (Primary valve) and 1 AJU74532703 (Valve)
We serviced a
KENMORE REFRIGERATOR
Model 25354362409
Near Burnsville, MN 55337
Delton
Job Details: 10/14/2022
Found that there is a sealed system leak/restriction. Big ice ball on evaporator and evaporator cover (see picture) cannot fully verify model/serial but customer had manual. Either way will need to be called into autho for sealed system repair.
We serviced a
LG REFRIGERATOR
Model LFX25960ST
Near Chaska, MN 55318
Delton
Job Details: 10/14/2022
"Found that water line on back of fridge had crack in it. Replaced bad section of line and used john guest fitting. Tested and no leaks. Refrigerator is working good.; used 1 FITTING4 (5/16' JG FITTING), and 1 Hose1 (Pt14- 1 Foot, 1/4' Tubing) from stock"
We serviced a
KENMORE DRYER- GAS
Model 11078102310
Near Monticello, MN 55362
Seth
Job Details: 10/14/2022
Squeaking. Failed idler bearing and worn rollers. I quoted replacement they declined they would prefer to repair themselves. I notified them another trip charge was possible.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Chaska, MN 55318
Delton
Job Details: 10/14/2022
Found that leaking from drain hose as clamp was not fully seated on hose of drain pump. Also too much soap was being used and over suds leaking. I suggested to change soap and use less soap as they have soft water. Ran test and all functions are working good and no leaks.
We serviced a
LG WASHER TOP LOAD
Model WT1201CV
Near Eden Prairie, MN 55347
Delton
Job Details: 10/14/2022
Drain pump continually runs even when washer is shut off. Found that relay is stuck on for drain pump. I managed to tap and get the relay unstuck and tested all other functions of washer and works. Control board will need to be replaced. Customer will think about the repair and call back if they want to proceed.
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFDE317TIW0
Near Cold Spring, MN 56320
Seth
Job Details: 10/14/2022
"Customer complained the unit stopped tumbling again. Upon arrival and inspection I found deep gouges and tooling marks on the pulley on the drive motor. I had not noticed them previously. I cleaned them up with a file and smooth and them out and installed a new belt and idler since the old belt had snapped. I put it back together and we watched a tumble for about 15 minutes customer request we leave this work order open until he gets in touch with us the beginning of next week. I asked the customer about previous service and he said other than us no one has touched it. But its obvious from damage that was in the machine before we came that this unit has been open and worked on may be previous to his ownership. There is an obvious dent underneath the bracket that holds the motor assembly from the underneath side. The bulkhead was cracked I was able to fix it with some foil tape. unit has a light rattle thats not surprising due to the body damage. I was unable to quiet it.; ordrd 1 134793511 (Idler), states that autho needed"
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KEMS308SSS04
Near Minneapolis, MN 55419
Delton
Job Details: 10/14/2022
"Replaced magnetron, tested and microwave is heating and working good.Did not use inverter board."
We serviced a
GE DRYER- ELECTRIC
Model GTDP301EL0WS
Near Chaska, MN 55318
Adam
Job Details: 10/14/2022
Dryer over heats and turns off. Unit was getting over 200 degrees inside. Removed from the vent and then was operating correctly at normal temps. Dryer vent goes through the roof so couldnt get MPH or clean it. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE DRYER- ELECTRIC
Model GTDP301EL0WS
Near Chanhassen, MN 55317
Adam
Job Details: 10/14/2022
Installed timer from last diagnosis and now unit is working properly. Tested multiple timesInstalledWE4M533; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AARS/XAA
Near Eden Prairie, MN 55347
Adam
Job Details: 10/14/2022
Spring broke in the dispenser. Making a the flap not close and making frost in the freezer. Instal case assembly. Reassembled unit and tested multiple times. Now unit is working great. Used DA97-06473 that was preordered
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Minneapolis, MN 55439
Adam
Job Details: 10/14/2022
Not making ice. The obtic sensor isnt lighting up. Removed sensor and started to work. Pushed back in to place it wouldnt work. Un plugged sensor and noticed the plug on the sensor was lose. Reschedule customer to install sensor. If it still does it its a bad wire. ; ordrd 1 w10757851 (Optics sensor)
We serviced a
GE WALL OVEN- ELECT
Model JKP55W0V1WW
Near Minnetonka, MN 55345
Adam
Job Details: 10/14/2022
"Unit was giving a F7 code randomly. Everything is checking out fine. Looked at the all the plugs everything is good. Wasnt giving code for my self. Also couldnt get the cooling fan turn on. Was getting power to the fans. WB36K5505 displayWB26K5045 upper fan WB26X113 lower fan. ; snapped 2 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL RANGE- GAS
Model KGRS807SSS00
Near Saint Paul, MN 55104
Phillip
Job Details: 10/14/2022
"The customer complaint is the oven would not bake or broil. I tried to bake and the bake make two quiet clunks and I smell gas. The broil does not spark at all, but the broil element does heat up. I test the gas valve solenoids from the DSI board. The broil solenoid is open and the bake solenoid value is off. After testing, I found the gas valve and the spark module are both defective. I quoted the customer for the repair and Im ordering parts. ; ordrd 1 WP9763716 (VALVE - OVEN BURNER) and 1 WP9762774 (Spark module)"
We serviced a
GE REFRIGERATOR
Model GNE29GMKIES
Near Maple Grove, MN 55311
Matt
Job Details: 10/14/2022
"Customer complaint is, WEIRD NOISES- LCD Reads 50 degrs- fridge items are frzn. Inspected and tested. Found the FF evaporator fan has failed. Installed new evaporator fan and tested. Refrigerator is now fixed. I hooked up SmartHQ and there was no software updates available. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock"
We serviced a
SAMSUNG DRYER- GAS
Model DVG50M7450W/A3
Near Minneapolis, MN 55428
Matt
Job Details: 10/14/2022
"Customer complaint is, SMELLS LIKE BURNT POPCORN. Customer cleaned the vent already. Inspected and tested. Found there was a lint fire in the inside of the dryer. Vacuumed out inside of dryer and bulkhead. Tested and dryer is quick cycling. I disconnected the vent and heat is cycling perfectly between 200F and 100F. The vent comes out underneath the deck, so the customer is going to try and access it and clean it better."
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.875616
Near Minneapolis, MN 55422
Matt
Job Details: 10/14/2022
"Customer complaint is, SAME ISSUE AS BEFORE- PRESS START NOTHING HAPPENS- THINKS NEW FUSE WENT BAD? Inspected and tested. Found the thermal fuse had failed again. Installed new thermal fuse and vacuumed out inside of dryer and bulkhead. Tested dryer and its heating great and cycling between 200F and 135F. The only thing I found was the front bulkhead was full of lint. Dryer is now fixed. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5000DW2
Near Blaine, MN 55434
Phillip
Job Details: 10/14/2022
Customer complaint was the dryer takes too long to dry. The air flow on the dryer was not that bad and the dryer was able to maintain proper temperatures. The air flow outside was around 15 mph. I gave the customer a quote to clean the dryer ducts. I clean the dryer duct and now the air flow was around 24 mph.
We serviced a
GE RANGE- ELECTRIC
Model JB645RK1SS
Near Osseo, MN 55311
Adam
Job Details: 10/14/2022
Installed burner and switch. From last diagnosis and now unit is working properly. Installed WB30X24111 element WB24X25013 switch.
We serviced a
GE REFRIGERATOR
Model GSH22JSZBSS
Near Andover, MN 55304
Phillip
Job Details: 10/14/2022
Customer complaint is it wont dispense water off the door and leaking inside the refrigerator and ice in the bottom. Today the water dispenser was working. Advise the customer to keep the temperature of the freezer a little warmer and keep the light on dispenser on. Ice was accumulating down at the bottom because water is leaking out of the icemaker. I called the customer for a new icemaker and replace the icemaker and removed all the old ice. ; used 1 WR30X10093 (I/M ASSY) from stock
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD92HEFW1
Near Ramsey, MN 55303
Matt
Job Details: 10/14/2022
"Customer complaint is, MAKING A LOUD SQUEALING NOISE. Inspected and tested. Found the idler pulley was seizing up and the belt was shredding. Installed new idler pulley, belt, cleaned up rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. ; used 1 279640 (ROLLER), and 1 661570V (BELT) from stock"
We serviced a
LG RANGE- ELECTRIC
Model LRE3061ST/00
Near Albertville, MN 55301
Matt
Job Details: 10/14/2022
"Customer complaint is, DEAD. Inspected and tested. Found the high limit thermostat was open. Installed high limit thermostat and now found the convection fan has failed. Quoted customer $418. to install new thermostat, convection fan motor and blade. Customer approved repairs. Installed all 3 parts and tested. Oven is heating great. Oven is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSS0
Near Minneapolis, MN 55417
Delton
Job Details: 10/14/2022
"Found that the water float was stuck up preventing no water coming into dishwasher. Float was full of gunk causing it not to move up and down freely. I cleaned float, tested and dishwasher now fills and is working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Otsego, MN 55330
Matt
Job Details: 10/13/2022
"Customer complaint is, flashing code E2 / F2. Inspected and tested. Found the UI has failed. Installed new UI and still giving error. Ordering new main board. Part on order. ; ordrd 1 W11306302 (Main board)"
We serviced a
UNKNOWN GARBAGE DISPOSAL
Model INSINK
Near Chaska, MN 55318
Adam
Job Details: 10/13/2022
Installed new garbage disposal tested for leaks and everything is working great
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4815EW1
Near Elk River, MN 55330
Matt
Job Details: 10/13/2022
"Customer complaint is, NOT LETTING HOT WATER IN. WATER IS GOING IN JUST DOESN'T FILL WITH HOT WATER. Inspected and tested. In test mode the hot and cold valves worked great. I started a normal cycle on hot water and it filled up perfectly. Washer is testing normal."
We serviced a
GE DRYER- ELECTRIC
Model GTD45EASJ2WS
Near Blaine, MN 55434
Matt
Job Details: 10/13/2022
"Customer complaint is, WONT START. Inspected and tested. Found the right high limit fuse is blown. Part on order. ; ordrd 1 WE04X26139 (High limit fuse)"
We serviced a
FISHER PAYKEL DRYER- ELECTRIC
Model DE62T27G
Near Cold Spring, MN 56320
Seth
Job Details: 10/13/2022
Loud when tumbling. Failed drum bearings were found. I quoted via bluebook but customer declined service.
We serviced a
BOSCH WALL OVEN- ELECT
Model HMB8050/01
Near Eden Prairie, MN 55347
Adam
Job Details: 10/13/2022
microwave from built in. Then plugged in to a outlet on the counter. The microwave is working properly. Found that the out for the microwave built in to the oven wasnt sending power. Disassembled oven and found a power fuse to the microwave had blown. Installed fuse now unit is working properly used 00413608. Tested multiple time and it works great
We serviced a
GE REFRIGERATOR
Model CFCP1NIYCSS
Near Chanhassen, MN 55317
Adam
Job Details: 10/13/2022
"Unit wasnt cooling the frist time we were out here. Nothing was running. Found the control board was bad. Replaced board and unit was running properly. Customer then called later on and said his water wasnt working. Came back out and found the water line had over time cracked and broke. This is a separate issue not related to the first one. We need to get paid for second repair because it wasnt related at all to the first one. ; used 1 HOSE2 (Pt516- 1 Foot, 5/16' TUBING), and 1 FITTING4 (5/16' JG FITTING) from stock"
We serviced a
Dacor RANGE- GAS
Model n/a
Near Eden Prairie, MN 55346
Adam
Job Details: 10/13/2022
Customers complaint was oven not working. Tested the broil the igniter glowed red then did light the gas. Bake on the other hand nothing would happen. Disassembled bottom of the oven and found the bake igniter was bad. Quoted customer for new igniter and installed new part. Tested unit and it worked properly. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSJ0WW
Near Wayzata, MN 55391
Adam
Job Details: 10/13/2022
Installed door lock tested unit and it was leaking took the front off and noticed the whole plastic tub was busted. Customer is going to replace unit and removed the lid lock to return
We serviced a
LG DRYER- GAS
Model DLG4971W
Near Maple Grove, MN 55369
Matt
Job Details: 10/13/2022
"Customer complaint is, WONT SPIN. Inspected and tested. The motor is just humming. I disassembled dryer and found one of the front rollers was seized up and there was a piece of the motor broken off. ."
We serviced a
LG RANGE- ELECTRIC
Model LRE3061ST/00
Near Maple Grove, MN 55369
Matt
Job Details: 10/13/2022
"Customer complaint is, OVEN wont hold temp- EVERYTHING ELSE WORKS FINE- GOES DOWN 40 DEGREES. Inspected and tested. Found the convection fan motor has failed. Needs a new motor and blade. Installed new convection fan motor and ordering new fan blade. Installed new fan blade and tested. Oven is heating great. Oven is now fixed."
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED70HEBW0
Near Hanover, MN 55341
Matt
Job Details: 10/13/2022
"Customer complaint is, WONT SPIN. Inspected and tested. Found the motor relay is fried on the board. Part number is WPW10542001 if customer calls back and wants us to order the board."
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model LER7648PQ1
Near Otsego, MN 55301
Matt
Job Details: 10/13/2022
"Customer complaint is, QUIT HEATING. Inspected and found the high limit thermostat was blown. Installed new high limit fuse kit and tested. Dryer is heating great and cycling between 220F and 115F. Dryer is now fixed. ; used 1 279816 (HI LIMIT/FUSE KIT) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8600YW1
Near Rogers, MN 55374
Adam
Job Details: 10/13/2022
Installed bearing from last diagnosis. Now unit sounds with no issue. No loud noise or error codes. Tested unit multiple times it worked great.
We serviced a
LG DRYER- ELECTRIC
Model DLG4802W
Near Eagan, MN 55123
Delton
Job Details: 10/13/2022
"I tried the seal shipped but its too small and wont find around the drum. I cant find any part and looks like whole drum?Please research further and see.; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Eagan, MN 55123
Delton
Job Details: 10/13/2022
"Replace water Diverter, tested and no more leaks. Dishwasher is working good."
We serviced a
LG RANGE- GAS
Model LRG30357ST
Near Minneapolis, MN 55417
Delton
Job Details: 10/13/2022
"Customer smells gas sometimes when using oven as well as he thinks there is too much gas smell when using cooktop. As im here the cooktop lights right away with minimal gas smell before it ignites. I also checked oven and igniter pulls 3.25 amps and bake burner ignites and i dont smell much gas. I explained the cooktop is normal to smell some gas as igniting the burners but oven with igntier seemly to be fine shouldnt have gas smell. I suggested its much more common for weak igniter to have a gas smell for oven but im not seeing that as in here. Customer will use as normal and call back if they still have issues.Update: i replaced igniter because i dropped my screwdriver on it and broke it, customer was watching so i replaced it no charge.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSB6400KQ1
Near Richfield, MN 55423
Delton
Job Details: 10/13/2022
"Found that lid switch is broken. Replaced lid switch, tested and washer now spins and drains. Washer is working good.; used 1 3949247V (LID SWITCH) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Lakeville, MN 55044
Delton
Job Details: 10/13/2022
"Replaced auger assmebly, tested and everything seems like its working good. Ice maker cycles and fills. I informed customer that we would leave it open and i would have office call back in the morning to ensure ice is being made.Office: please follow up with customer and see if ice is being made before we close out work order.; saved tckt , states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 10652299100
Near Lakeville, MN 55044
Delton
Job Details: 10/13/2022
Refrigerator is cooling as i am here. All foods in freezer are frozen and refrigerator is cold. I checked evaporator and has good frost pattern. Damper opens and closes. Condenser fan is running. I turned refrigerator temperature warmer and refrigerator shut off. All functions are working good and refrigerator is cooling as im here.I informed customer of this that there is a 30 day warranty though AHS and to call back if they are having further issues. Refrigerator is working good as im here.
We serviced a
FRIGIDAIRE DRYER- GAS
Model GLGR331AS3
Near Minneapolis, MN 55418
Phillip
Job Details: 10/13/2022
Customer complaint was the dryer does not heat. I started the dryer on time dry high heat and I heard the dryer ignite. After it cycled the first time the igniter would glow and the gas coils would chatter but no gas came through. The gas coils are weak. I also tested the dryer air flow and it was poor. I quoted for the coils and the dryer duct cleaning. I replaced the coils and cleaned the dryer duct. The dryer is heating good and the air flow is perfect. ; used 1 5303931775 (GLOW IGNITER & SENSOR) from stock
We serviced a
FRIGIDAIRE RANGE- GAS
Model FFGF3053LSG
Near Minneapolis, MN 55422
Phillip
Job Details: 10/13/2022
The customer complaint was the oven was not heating to bake. I started the oven bake and the ignitor took a long time to flow and never let gas in to ignite. The bake ignitor is weak. I quoted the customer BB for the ignitor. I replaced the bake ignitor and made sure it got to temp. ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock
We serviced a
BOSCH DISHWASHER
Model SPX68U55UC/37
Near Minneapolis, MN 55427
Phillip
Job Details: 10/13/2022
"The customer complaint was the dishwasher will start but then a few minutes later it stops and maybe shows zeros. I started the dishwasher it first drains then fills. The pump sounds like it runs for a second then nothing. I pulled the dishwasher out and tested voltages. The control supplies power to the heat pump air a few seconds then nothing. No related fault codes. Their was 2 codes, one for bad drain pump but that happen when I disconnected the drain pump and the other was for water not filling. I ohm out the motor and it was good. 15 ohms across all terminals. I advised that it would need the mail controller. I was unable to locate the part. Please research and contact the customer. 12009192 controller; states that autho needed"
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model ATF6000FS1
Near Minneapolis, MN 55426
Phillip
Job Details: 10/13/2022
"The customer complained was the washer was not draining out the water, so were not spin. I started in the washer on a spin only cycle neck hear the drain pump kicking in home very loud. Gave the customer a quote for removing the drain filter, boot and looking for whatever couldve been stuck. I removed the drain trap boot and found a bra under wire was stuck inside the boot, and the propeller on the drain pump. I removed the wire and put everything back together. The washer now fills trains and spins good."
We serviced a
GE LAUNDRY CENTER
Model WSM2420D0CC
Near Minnetonka, MN 55305
Phillip
Job Details: 10/13/2022
"The customers complaint was the dryer with not heat. I said the dryer time dry and started the dryer and after a few minutes, there was no heat inside. I slid the washer dryer combo out and took voltage at the terminal block. Across the red and black I was getting 211. I then tested the High limit thermal fuse and found it was bad. I replaced the fuse and tested the airflow. Airflow was OK. The dryer heats slowly but the voltage is regulated so it is normal. ; used 1 WP3392519 (FUSE - NON-RESET & 2 WIRE TSTAT) from stock"
We serviced a
GE DISHWASHER
Model GDT630PMM6ES
Near Plymouth, MN 55442
Phillip
Job Details: 10/13/2022
Customer complaint was when they shut the door and hit start. The dishwasher is not recognizing the door shut so it starts to beep and the display flashes. At first today it was working fine for me and for the customer but the more I tried the worse the latch was working. I made sure the door is not sagging down and I did raise the front feet but its still doing the same thing. It will need a new door latch. ; ordrd 1 WD21X10490 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Plymouth, MN 55446
Phillip
Job Details: 10/13/2022
The customer complaint was the whole unit is not cooling. When I arrived I found the whole unit was warm and the customer had it plugged in but turned off. I turned the refrigerator back on and was waiting and listening for the compressor to start. I can hear the compressor hum and then click. I pulled the unit out and test the compressor. The compressor test good across each pin. I quoted the customer for a new start device and then I replaced it. The compressor started right up And its starting to cool down. I advised the customer that if it fails again within a couple days its gonna need a new compressor. ; used 1 PR041 (COMPRESSOR RELAY/OVERLOAD ASSM) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXLT02
Near Osseo, MN 55311
Phillip
Job Details: 10/13/2022
Customer complaint was when they open the freezer door. Sometimes there is smoke and fog that comes out. I advise the customer that it is normal to have some fog coming out of the freezer if the kitchen is warm and theyre doing a lot of cooking. I said the fan in the freezer will blow the cold air out and blow over the top of the ice bucket. No issues found on the refrigerator and freezer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HAWP/XAA01
Near Sartell, MN 56377
Seth
Job Details: 10/13/2022
Continued small leak from the seal between the upper fridge liner and lower fridge pan. Last time I was on site I noticed this issues and had the customer hard defrost the unit for 3 days it drained and stopped but then has started back up again over time. You can hear the moisture in the liner on the lower left hand side. There is no access to the leaking drain hose and no repair possible. This unit has the updated drain kit and I cleaned it last time I was onsite. Please send to options.; saved tckt
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DVE52M7750W/A3
Near St. Cloud, MN 56303
Seth
Job Details: 10/13/2022
Customers concern is unit no longer heat. Upon arrival and inspection I found the element and ground it and it was hot as long as it was plugged in. Is it blown the TCO and thermostats didnt cycle great. I replaced the heater assembly and the TCO and thermostat. I watched and temperature did not rise for three minutes. I watched it cycle and it cycled between-the and 207. The dryer looked great. all parts used.
We serviced a
KENMORE WASHER TOP LOAD
Model 110.2095299
Near Apple Valley, MN 55124
Delton
Job Details: 10/13/2022
Washer wont agitate and will sound like its spinning but water will drain but closes do not spin out. Found that there is transmission oil all over inside. Also washer will start to agitate then over heat and shut off. Also not agitator not agitating. Parts NA and due to costs of parts and labor would be over cost of new one. Customer would like to look into cash out if AHS wont replace it due to cost.Motor coupler 285753A; transmission 3360630; motor WP8314869; clutch WP8299642; dogs 80040; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MBB2254GEW
Near Rogers, MN 55374
Phillip
Job Details: 10/06/2022
"Customer complaint is the fresh food section is not cooling, but the freezer section is fine. I found Im not getting in the airflow into the fresh food section but the freezer fan is running. I open the freezer door and saw the rear cover had frost on it. I put the refrigerator into a defrost and clamp around the brown wire, I got 0 A. I ohm out the thermostat was bad. I quoted the customer for a new thermostat. I defrosted the evaporator and replaced the thermostat. ; used 1 10442411 (DEFROST HEATER AND THERMOSTAT ASSM) from stock"
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE595R0ABSR
Near Burnsville, MN 55306
Delton
Job Details: 10/06/2022
"Found that convection fan motor is locked up, just hums and not spinning. Also found that control board is not sensing correct temperature. When it is 190 degrees the oven shows 350 degrees and preheats shuts off. Oven thermometer when ohm shows correct around the actual temperature. Control board DE92-03045F; convection fan motor DG96-00110E; oven sensor (incase) DG32-00002B; saved tckt"
We serviced a
LG WASHER TOP LOAD
Model WT1501CW
Near Lakeville, MN 55044
Delton
Job Details: 10/06/2022
"Hot water is working. I showed customer that they have to change the cycle to sanitize or bright whites to get hotter water. Using normal hot cycle is only about 80 degrees, also referred to user manual if customer wants to know the difference of used cycles. Customer is aware and will use different cycles based on load.Washer is working good."
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFDE317TIW0
Near Cold Spring, MN 56320
Seth
Job Details: 10/06/2022
Wont tumble. Failed belt was replaced. I tested the dryer. It is now fixed.; used 1 137292700 (BELT) from stock
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model NOTAVAILABLE
Near St. Cloud, MN 56304
Seth
Job Details: 10/06/2022
Dryer just sounds a tone when she tries to start it. Find arrival and inspection I found the dryer worked fine when you adjusted the timer from the off position. I checked all three drying cycle types and watched for heat. And he did great on all three options. The dryer is working as designed no issues were found; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV36J4000EW/A3
Near Sartell, MN 56377
Seth
Job Details: 10/06/2022
Dryer is leaving marks on clothes. Upon arrival and inspection I found the felt seals were burnt causing the marking on clothes. We talked about replacing the seals but ultimately her dryer duct was blocked it was only flowing at 6 miles an hour. Spoke with the customer she asked us to only clean the dryer duct so I did and I was able to increase the dryer duct speed by 10 miles an hour. The temperature in the cavity looked great after the cleaning and stayed under 220?F. The dryer will still continue to mark close but will not overheat. The dryer is now operating with the correct temperatures as designed.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW94HEAW0
Near Sartell, MN 56377
Seth
Job Details: 10/06/2022
Customer states the door lock was stopping in the washer from washing. They got a little heavy handed with it and now it doesnt even try anymore. Upon arrival an inspection I found the rear bearing had a 1/4 to 3/16 play. It was pretty bad. I told them we can gladly do the work for them but Failure is eminent for the rear main bearing. Being that it was in a very nice space with no floor drain I recommended they replace it sooner than later. They declined service at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Maple Grove, MN 55369
Phillip
Job Details: 10/06/2022
"This is a rental. The tenant said the dishwasher fills with water but at the end the soap is sitting at the bottom of the tub. She also said the filter plate was upside down and is warped. I started the dishwasher and it filled with water but the washer motor just hummed but never pumps water. I tapped on the motor with the end of a screwdriver and the motor start. I started and pumped water for a few minutes but then locked up again. The dishwasher will need a washer motor and filter. I called the owner but got no answer. I did send text. PartsWash motor 5304519906Filter plate 5304506525; saved tckt , states that autho needed"
We serviced a
KENMORE WASHER FRONT LOA
Model 110.449322
Near Saint Michael, MN 55376
Matt
Job Details: 10/06/2022
"Customer complaint is, makes noise like its starting to go out. Customer said it makes a clicking sound at the beginning of the cycle. I ran washer through a quick cycle and it sounded normal and I didnt hear anything abnormal. There is some play in the drum, so I would say its in the beginning stages of the rear bearing/support failing."