We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18P6BSB2
Near Minneapolis, MN 55403
Nate
Job Details: 12/18/2023
Occasionally fridge stops running and he hits the cold control and it starts back up. Made sure no loose wires. All wires secure. Quoted for cold control. Attached ticket. ; ordrd 1 241537103 (Thermostat)
We serviced a
LG WASHER STACKED++
Model WM8000HVA
Near Maple Plain, MN 55359
Adam
Job Details: 12/18/2023
Had an extra tech removed dryer from on top of washer disassembled washer to get to drain pump from last diagnosis. Replaced drain pump once installed. Tested multiple times. Unit is now draining properly. The way they have the drain hole set up. It does run really high up so you get a little bit coming back when it stops of water. Nothing I can do on that they know and are aware of that issue. Reinstalled the dryer reassembled everything made sure everything is working properly.; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock
We serviced a
SAMSUNG RANGE
Model NX58R9311SS/AA
Near Elk River, MN 55330
Matt
Job Details: 12/18/2023
"Customer complaint is, OVEN DOES NOT HEAT UP OVER 175. Inspected and tested. Found the ignitor is fried, but the board is not sending 120V to the bake ignitor. The broil ignitor is working. Oven needs a new ignitor and board part number DG92-01084E. I cant find this board in stock. Customer would like to go ahead with this repair if we can find the board and do the repair before Christmas. Can someone see if they can find this board and get back to the customer asap. I can use a truck stock ignitor. ; saved tckt"
We serviced a
LG COOKTOP++
Model NA36K7750TS/AA
Near Rockford, MN 55373
Phillip
Job Details: 12/18/2023
The valve for the back left burner will not turn. The valve is stuck. It needs a new back left burner valve. I found the part number but I cold not find the part in stock at the 3 distributors I can order from. Encompass may have it. I gave a blue book quote but advised price could change. Please figure out who has and contact the customer. Valve DG94-01493A; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVQ01
Near Minneapolis, MN 55435
Nate
Job Details: 12/18/2023
Power on but compressor and fans not running. In service mode compressor was getting 120 to inverter board but compressor not running. Installed new inverter board and now condenser fan will run for 2 seconds and stop. Compressor getting power but wont run. Needs new compressor. Please call customer with quote for new compressor. Told them after we install the compressor it may also need inverter board if the old one is bad. Please quote them for a new inverter as well in case it also needs that. ; saved tckt
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near St. Cloud, MN 56301
Brandon
Job Details: 12/18/2023
"Customer said the door was locked and the unit was full of water. Got the door unlocked, found the drum was full of water, drained out the water, found the filter was clogged, cleaned out filter, did a drain and spin. No issues. Customer had pulled the dryer out and asked me to hook back up. Put the dry back and hooked up."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near St. Cloud, MN 56301
Brandon
Job Details: 12/18/2023
"Returned, installed the motor, cycled and tested for leaks."
We serviced a
MAYTAG DRYER
Model PYG4557AWW
Near Champlin, MN 55316
Nate
Job Details: 12/18/2023
Making a scraping sound. Found the felt seal was worn down. I put on the new seal. The drum doesnt rub now on the front metal cross bar above the bulkhead.
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Lakeville, MN 55044
Delton
Job Details: 12/18/2023
"Replaced bake burner, igniter and side rack. Tested and no longer making proofing sounds and is heating even and working good."
We serviced a
ZLINE++ RANGE
Model RA48
Near Savage, MN 55378
Delton
Job Details: 12/18/2023
Spliced in wires to new bake element. Tested and oven is heating.
We serviced a
SAMSUNG RANGE
Model NX58K7850SSA
Near Minneapolis, MN 55431
Delton
Job Details: 12/18/2023
"Open igniter, not glowing. customer approved estimate. Replaced igniter, tested and oven now heats and is working good.
We serviced a
GE DISHWASHER
Model GTW220ACK7WW
Near Woodbury, MN 55129
Ivan
Job Details: 12/18/2023
"Adjustments for the launching mechanism went out of alignment. After adding shims, the machine works fine. Happy customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbury, MN 55129
Ivan
Job Details: 12/18/2023
"Door will not close evenly. Adjusted as needed and checked for any issues. After making this adjustment, the door now closes fine and looks good."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Maplewood, MN 55119
Ivan
Job Details: 12/18/2023
"During the visit, I discovered that the F1 E1 alarm is associated with an internal overflow issue. The possible cause is a malfunctioning main water valve. To address this, I recommend replacing the cold water valve. If the problem persists, it's advisable to clean the main water filters and drain filter. After conducting these steps, I tested the appliance, and it now operates without any issues."
We serviced a
LG DRYER
Model DLG0452G
Near Minneapolis, MN 55426
Phillip
Job Details: 12/18/2023
The dryer does not heat. I verified on time dry it does not heat. I removed the drum and found the front roller was stuck and not spinning. The bottom fuse was popped. I reset the fuse and replaced the roller then vacuumed out the dryer. The customer just cleaned the dryer duct. Its heating good now.
We serviced a
WHIRLPOOL RANGE
Model FGF326ASB
Near Minneapolis, MN 55404
Nate
Job Details: 12/18/2023
"Broken igniter when I got here. Missing screws for the igniter and the heat deflector. Used our screws and nuts and installed new igniter. Heats great now. Let it heat to 350 in 7 minutes. Turned gas back off when I was done, they had gas off when I got here.
We serviced a
ELECTROLUX DISHWASHER
Model EDW7505HSS0
Near Minneapolis, MN 55403
Nate
Job Details: 12/18/2023
"Replaced bad drain pump. Other than the user interface being tricky to respond, dishwasher itself runs great now."
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/20
Near Minneapolis, MN 55419
Nate
Job Details: 12/18/2023
Replaced bad circulation motor/heat pump. Ran it for 30 minutes and it doesnt give the water inlet error. Everything runs great now.
We serviced a
LG REFRIGERATOR
Model LDCS24223S/01
Near Saint Paul, MN 55118
Delton
Job Details: 12/18/2023
"Replaced ice maker, tested and ice maker cycles and fills. No banging sounds. Ice maker is working good."
We serviced a
AMANA DRYER
Model NDE2335AYW
Near St. Cloud, MN 56301
Brandon
Job Details: 12/18/2023
"Customer states the unit will not turn on.Removed the covers and checked the thermostat and high limit thermostat both need to be replaced, the wires for the heat element are melted. Vacuumed out the unit, cleaned out the blower housing. Customer approved the repair. Part on order. ; ordrd 1 WPW10116735 (Thermostat 2 wire)"
We serviced a
GE REFRIGERATOR
Model GFE28GSKISS
Near Otsego, MN 55374
Matt
Job Details: 12/18/2023
"Customer complaint is, GASKET IS COMING OFF AND THERE IS FROST IN THE FREEZER. Inspected and tested. Freezer temperature is -1 and FF is 38F. The freezer door is not sealing because the gasket is falling out and now the freezer is full of ice and frost. Theres a service bulletin for this exact issue and it says to replace the gasket with updated part number. Quoted customer $342. to install new gasket. Customer approved repair. Customer had refrigerator unplugged and defrosted when I got here. Installed new freezer drawer gasket and tested. Freezer is sealing nicely. Refrigerator is now fixed. Customer did not answer my calls or text, so I left a message to call the office so you can collect payment. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model NONE
Near Elk River, MN 55330
Matt
Job Details: 12/18/2023
"I called Wil and hes going to take care of it and I dont need to do anything. I drove there, but didnt go in. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"
We serviced a
KENMORE DISHWASHER
Model 665.14572N610
Near Minneapolis, MN 55443
Phillip
Job Details: 12/18/2023
The dishwasher is not washing. I verified it fills with water its just not pumping. It needs a new wash pump. I dont have it on my van. Im ordering the pump and will be back on Wednesday l .; ordrd 1 W11032770 (MOTOR/PUMP ASSM)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Andover, MN 55304
Phillip
Job Details: 12/18/2023
"I found water is leaking from the gear case tub seal. The stator and rotor are saturated with water. Both parts are rusty. I will need the gear case, the clutch, the rotor and stator. I had to use the customers Dewalt impact to get the agitator bolt out. The agitator is stuck and I cannot get it out. I may have to cut it off. I sprayed some really strong penetrating oil down the center of the agitator to see if that will help loosen it when I come back. Please get approval for the extra parts in addition to the parts that were already sent. I will also need more time. Stator W10915700Rotor W10915701Agitator W11550891Screw W10752187; states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/18/2023
"Customer states the ice marker was not working again. Was informed the ice marker worked for a week since the last time I was over. Checked and found the fill tube was frozen up. Removed the water dispenser cover and checked the voltage found the heater getting 16 volts. Checked the resistance of the wires serving the heater they tested ok. Found the door switch was not giving the correct voltage when the door was closed. If the switch was pressed it would close and give the heater the correct 120 volts. Ordered a new switch, taped the switch closed for the ice marker to run. Ran a test on the fill, the ice melted out of the fill tube and the tray filled with water. ; ordrd 1 W11396033 (Light switch)"
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS36MBX00
Near Eden Prairie, MN 55347
Adam
Job Details: 12/18/2023
Install new fan from glass diagnosis still not working. Started doing some wire tracing and found that I was getting 117 V through line one but whenever I hooked up my neutral I would lose my 117 V checked all the wire connections all the plugs all that was fine. Had Phil also help me trace wiring ended up tracing it all back to the control board verified no control board available. quoted customer to send board off. She would like to use the fridge for Christmas and the holidays then send it out. Phil and I found out I can hook up the wiring to the condenser fan so whenever the condenser fan is running the fan is running for the meantime. Quoted customer for sending board off on return visit. 650 I explained I will charge $179 of labor as of now which will be deducted out of the total. Call will call back to reschedule.SENDING OFF FOR BOARD REPAIR part#2000789
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMQ5
Near Maple Grove, MN 55369
Phillip
Job Details: 12/15/2023
The defrost drain was plugged up so water was backing in the bottom of the freezer and leaking out. I removed the door and bins then the rear cover. I defrosted the drain and removed the ice. Now water can drain into the drip pan.
We serviced a
GE DISHWASHER
Model GDF510PGJ5WW
Near Fridley, MN 55432
Nate
Job Details: 12/15/2023
"Customer complaint is that it isnt washing well. I plugged in newfi. It runs all components great. The heater, circ pump, drain pump, detergent dispenser, etc. tested water. Its the hardest it can be. 25 on a scale of 1-25. Explained how this will make it tough for it to get dishes clean. Also, did a firmware update.
We serviced a
CRITERION RANGE
Model CGR51P1W
Near Rice, MN 56367
Brandon
Job Details: 12/15/2023
"Customer was getting error 2 code Removed covers and tested the igniter, the igniter would run and not light the oven burner, put the amp meter on and was not getting even 2 amps. removed and replaced the igniter. After new one was installed cycled and tested the new igniter worked. Put all the covers back on cycled and tested. Oven starts right up now"
We serviced a
GE WASHER
Model GTW845CSN1WS
Near Rice, MN 56367
Brandon
Job Details: 12/15/2023
Customer stated the control was locked. Pushed the 2 buttons and unlocked the controls
We serviced a
MAYTAG WASHER
Model MVWC6ESWW
Near Minneapolis, MN 55419
Nate
Job Details: 12/15/2023
"Replaced bad transmission, clutch and coupler. Cleaned up motor and balance ring. Doesnt wobble anymore. Runs great.
We serviced a
GE DRYER
Model MISSING
Near Minneapolis, MN 55417
Nate
Job Details: 12/15/2023
"Heat cutting out after a few minutes. Found bad gas coils. Replaced coils, heats great and maintains heat well now.
We serviced a
LG RANGE
Model LSG4511ST/00
Near Saint Michael, MN 55376
Phillip
Job Details: 12/15/2023
The customer said the oven is baking too hot and she thought it was because the convection fan was on. Advise the customer on a gas LG range. The convection fan is always running. I took temperatures and found the oven was cooking about 35 to 40? too hot. We went into settings and under temp adjustment. The temperature has been raised up 35?. I set the temperature back down to zero and advise customer.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Rosemount, MN 55068
Delton
Job Details: 12/15/2023
Replaced soap dispenser. Tested and it now opens and rinse aid activates. Dishwasher is working good.
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Saint Michael, MN 55376
Phillip
Job Details: 12/15/2023
Today I replaced the compressor and the filter drier. I updated the board. I leaked checked the system and then purged it with nitrogen. I pulled a vacuum for 15 minutes. I recharged with 134a. No other issues found. I advised the customer to let cool for 6 hours before filling it up and give 24 hours for temps to back to normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Oakdale, MN 55128
Ivan
Job Details: 12/15/2023
"Visited customer's home to troubleshoot the unit. No issues were found during testing. The customer complained that soap would not disperse and would be left in the tray. However, during my test, the dispenser door functioned properly, and the soap dissolved right away. The heating element also performed well, producing adequate heat. The values for the heating element were measured at 12 ohms and 5 amps.I ran various test modes, and all functions are currently operating as expected"
We serviced a
SAMSUNG DRYER
Model DV42H5200EWA3
Near Otsego, MN 55330
Phillip
Job Details: 12/15/2023
"The dryer made a loud bearing sound. I found the two rear rollers were shot, and the idler pulley was stuck. I replaced two rear rollers and the idler and then oil the two front ones. I vacuumed out the lint and put the dryer back together the dryer sounds better now.
We serviced a
BOSCH DISHWASHER
Model NONE
Near Chanhassen, MN 55317
Adam
Job Details: 12/15/2023
"Customer complaint unit leaking. Customer had plumber out. They replaced the water line and said its dripping from the valve. Turned water on and was leaking from the valve. Customer approved. Installed part. Once installed turned water on. No leaks turned on unit filled multiple times then let unit run for 15 minutes no leaks.
We serviced a
LG DISHWASHER
Model LDTS5552D.ABDESNA
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/15/2023
"Customer was getting a code IEWhen I arrived customer stated the machine has worked good the last 2 uses. Cycled and tested filled it with water let run, drained the water out, checked the water line for kinks or tight bends (ok) checked the LG app and found a bulletin for the code, followed the bulletin. Checked the filter and found it had a film or slim in it. Cleaned the filter reinstalled cycled and test, the valve worked and it sounded like more water was flowing, drain hose was dripping, repaired the hose, informed customer a new drain pipe with a bigger barb may be needed."
We serviced a
KITCHENAID WALL OVEN++
Model KEBC207KWH05
Near Woodbury, MN 55125
Ivan
Job Details: 12/15/2023
"Installed a new fuse. After testing, the unit works great, heating up properly with no issues. Both the top and bottom are working perfectly."
We serviced a
GE LAUNDRY CENTER++
Model GUD27ESSM1WW
Near Spring Park, MN 55384
Adam
Job Details: 12/15/2023
"Installed part from last diagnosis and new guide from bearing. Once installed reassembled and tested unit multiple times units working properly showed the tenant all the black on the front guide, explaining how it would rub up against the clothing. Unit is working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Maple Grove, MN 55369
Phillip
Job Details: 12/15/2023
The customer said when he runs the dishwasher the breaker in the garage will trip. I inspected the breaker and its an arch fault breaker. I checked the power cord connections and they look good. I ran the dishwasher test cycle twice and it never tripped. The heater comes on and stays on the whole time when its supposed to. The wash and drain motors sound good.
We serviced a
SAMSUNG RANGE
Model NX58K3310SS/AA
Near Minneapolis, MN 55423
Delton
Job Details: 12/15/2023
"Replaced both bake and broil igniter. Tested and both bake and boil gas comes on and is heating, Oven is working good.."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Maple Grove, MN 55369
Phillip
Job Details: 12/15/2023
When the door opens the door falls loose to the ground. I pulled the dishwasher out a few inches. I found the hinge rod fell out the hinge socket. I put the rod hook back in. I put a zip tie around both sides so it doesnt happen again.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Monticello, MN 55362
Matt
Job Details: 12/15/2023
"Customer complaint is, It sounds like the drive belt is squeaking when we are running the washer. Its intermittently happening. Inspected and tested. Theres no stored errors. I ran washer through service diagnostics and couldnt get washer to make any abnormal noises. I filled, agitated, drained and spun twice and everything sounds great. I tipped washer up and inspected underneath and everything looks good. Washer is testing good.
We serviced a
GE DISHWASHER
Model GDT645SYN0FS
Near Plymouth, MN 55446
Nate
Job Details: 12/15/2023
"Bad drain pump. Replaced pump, now it drains great. Found water leaking from sump seal. Pulled sump out and used special 3m sealant to stop leak. Also found water leaking from Inlet housing. Pulled housing off and cleaned mineral deposit off of seal and around seal. Cleaned it up, no leaks now."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Minneapolis, MN 55408
Delton
Job Details: 12/15/2023
"Replaced damper, tested and now recognizes when it is opened and closed. Refrigerator is working good.
We serviced a
LG WASHER
Model WM2487HWMA
Near Mendota Heights, MN 55118
Delton
Job Details: 12/15/2023
Replaced cold 4 way water valve. Tested and valve now shuts and no longer keeps filling. Washer is running and working good.
We serviced a
LG DRYER
Model DLG3401W
Near South Saint Paul, MN 55075
Delton
Job Details: 12/15/2023
Replaced Lint housing assembly with new lint trap. Old one was cracked and catching and ripping clothes. Also cleaned out inside dryer of lint build up. Tested and no longer rips clothes. Dryer is running and cycling heat normally. Dryer is working good.
We serviced a
KENMORE REFRIGERATOR
Model 106.74909401
Near Minnetonka, MN 55345
Adam
Job Details: 12/15/2023
Installed new fan from last diagnosis. The last new fan was louder than normal. Installed new fan. Will need to get credit for defective part. New fan is definitely more quiet. ; states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WFW9470WR01
Near Minneapolis, MN 55418
Nate
Job Details: 12/15/2023
"Washer not filling with enough water and it gives F20 error. I disconnected the waterlines and checked pressure. Both valves were turned off, and a secondary valve was also turned off. I opened the valves and made sure no sediment built up. Gets stuck at 5 minutes and just keeps draining. Checked pressure sensor hose and its good. Wires are plugged in, either a bad pressure sensor or sensor and main pc . Customer called the warranty company. Told them main pcb is nla and we would have to search for it. We would start with pressure sensor and if that didnt fix it, they would have to still pay for part. But then unrepairable if we cant get board. Customer and I spoke with warranty company and they will call her back with approval. They called her back and said they will cover part of the pressure switch and if that doesnt fix it, they will take it from there. Customer said they will think about it and get back to us. I; saved tckt"
We serviced a
ELECTROLUX DISHWASHER
Model EDW7505HSS0
Near Minneapolis, MN 55403
Nate
Job Details: 12/15/2023
Dishwasher drain pump running super loud. Quoted for new one. Coming back Monday to install. ; ordrd 1 154757901 (Drain pump)
We serviced a
LG WASHER
Model WM2455HW
Near Saint Paul, MN 55117
Ivan
Job Details: 12/15/2023
"During the visit, the customer complained that the machine would spin but not move smoothly. After investigation, it was found that the drum bearings are worn out, and the main spinner support is broken. The following parts are needed for the repair:Washer Spinner Support 4434ER0002AWasher Tub Inner Rear 6306UU Bearing (replaces 4280FR4048L) 4280FR4048NWasher Rotor Assembly (replaces 4413ER1003C) 4413ER1003AWasher Rear Tub Gasket (replaces 4036ER3002A) 4036ER2004A3550ER0004H Drum Plastic HousingBearing 4280FR4048JPlease provide a quote for these parts, and if the customer decides to move forward with the repair, we can proceed accordingly.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Elk River, MN 55330
Matt
Job Details: 12/15/2023
"Customer complaint is, NOT WORKING. Inspected and found the bake element is fried. Quoted customer $302. to install new bake element. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Range is now fixed. ; ordrng 1 W10779716 (ELEMENT - BAKE (STANDARD))"
We serviced a
LG RANGE
Model LSG4513ST/00
Near Otsego, MN 55330
Matt
Job Details: 12/15/2023
"Customer complaint is, FLAMES COMING OUT OF THE BACK VENT. Inspected and tested. Found the convection fan has failed. Needs a new fan motor and blade. Parts on order. ; ordrd 1 3B72559A (Fan blade) and 1 EAU62343001 (Convection fan motor)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS1A
Near Minneapolis, MN 55410
Nate
Job Details: 12/15/2023
Fills with water when its not in use. Found a bad water valve. We dont carry this part but customer really wanted sooner fix since they are going out of town. Ran to a local parts distributor. Picked up part and came back and installed. Runs great now. ; pckd up 1 807047901 (Water valve)
We serviced a
LG DISHWASHER
Model LDFC2423V
Near Minneapolis, MN 55441
Nate
Job Details: 12/15/2023
Dishwasher giving an E1 error. Water inlet error. Valve not coming on. No voltage coming to valve. Checked continuity of red and gray wires from board to valve and they are good. No voltage coming from board. Needs new board. Cant find part number. Theres a note in the manual that says new part number (see attached photo). Can someone find main pcb number and call company with quote?; saved tckt
We serviced a
GE COOKTOP++
Model JP3030DJ1BB
Near Plymouth, MN 55447
Adam
Job Details: 12/15/2023
"Customer complaint Heard a very loud banging sound when stove had not been in use. Breaker in panel has popped and will not go back in place. no visible issues. Assume the banging was the stove? not totally sure. First thing I did was unhooked the wires at the junction box underneath inside cabinet. Capped the hot wires turned on breaker breaker now stays on, so we know its something to do with the cooktop turn the breaker back off. Disassembled cooktop and right away, known as the left front burner switch is burnt up and shorted out. Will need new switch . All of them are the same. WB24X40331 - SWITCH INFINITE CONTROL order from Dey. ; ordrng 1 WB24X40331 (Switch)"
We serviced a
GE REFRIGERATOR
Model ZISS420DXBSS
Near Plymouth, MN 55446
Nate
Job Details: 12/14/2023
Replaced bad damper assembly. Works great now.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW2
Near Eagan, MN 55123
Delton
Job Details: 12/14/2023
"Found that rollers are squealing. Customer approved estimate. Used repair kit that replaced roller, idler, belt. Tested and dryer is running quiet and working good.
We serviced a
KENMORE MICROWAVE
Model 405.75223310
Near Rockford, MN 55373
Phillip
Job Details: 12/14/2023
The microwave would not heat. Today I replaced the magnetron. I tested rhetorical microwave several times. The microwave is heating up good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT71OPAHZ1
Near Eden Prairie, MN 55347
Adam
Job Details: 12/14/2023
Customer complaint unit not draining or just trickling and drain. Customer said he had a handyman out there. They replaced the drain pump and tried to get it to work but couldnt figure it out. Right away I noticed they had a drain air gap on the sink counter unhooked the hose from the air gap put it in a drain started draining properly Explain to the customer that this is the issue needs to bypass the air gap and do a higher lube. Explain this is probably was the issue from the beginning. Installed drain holes properly with a high loop. Tested multiple times unit is now drain properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Edina, MN 55439
Delton
Job Details: 12/14/2023
Found that clutch is rubbing making loud noise also actuator is not fully shifting causing issue also. Replaced cam assembly and actuator. Tested and no more noise. Washer is working good.
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24DI7
Near Minneapolis, MN 55424
Delton
Job Details: 12/14/2023
Not draining. Found that there was coffee ground and food debris stuck inside drain hose. I was able to snake out the hose and bottom dishwasher now drains and dishwasher is working good.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Burnsville, MN 55306
Delton
Job Details: 12/14/2023
"Making very loud squealing sound and then customer will turn off dryer. Found that idler wheel is bad and 2 rollers. Replaced idler and rollers. cleaned out inside dryer of lint build up. Tested and dryer is running quiet. Tested heat and dryer is cycling heat normally. Dryer is working good.
We serviced a
BOSCH RANGE
Model HEI8046U/05
Near Clear Lake, MN 55319
Brandon
Job Details: 12/14/2023
"Customer said the breaker would trip when turning on the oven .Customer had the electrician swap the breakers for a normal breaker and it worked, the electrician put the same GFCI breaker in. Turned oven on it preheated and worked fine had, there were no issues, ran the oven for about 35 minutes with no issues."
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Corcoran, MN 55340
Phillip
Job Details: 12/14/2023
The customer said after the cycle was done they get the NE error. The error is for the vario motor. I pulled the dishwasher out and tested the motor. The motor test open 0 ohms. I replaced the motor off the sump. I ran it again and its washing good now.
We serviced a
LG REFRIGERATOR
Model LRFXC2416S/01
Near Maple Grove, MN 55311
Phillip
Job Details: 12/14/2023
The complaint is the freezer and fresh food got warm. The customer had pulled the unit a few days ago and reset the power. Sines then its been cooling good. Today both sections are cooling just fine. The fresh food temp was 37 and the freezer temp is 0. No errors codes today and all the fans are running and it sounds ok. Both ice makers are making plenty of ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Shorewood, MN 55331
Adam
Job Details: 12/14/2023
Installed new valve from last diagnosis now its getting water to the ice maker. Still lower pressure. That would need to be addressed from a plumber. It did fill the water in the ice maker to the proper level. The water out the door just seams a little slower
We serviced a
LG WASHER
Model WM4200HBA.ABLEEUS
Near Minneapolis, MN 55443
Matt
Job Details: 12/14/2023
"Installed new control panel, UI board and knob. Tested and washer is working great. Washer is now fixed"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near St. Cloud, MN 56301
Brandon
Job Details: 12/14/2023
"Returned with the board, installed cycled and tested for 10 min. No issues put covers back on."
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Saint Michael, MN 55376
Matt
Job Details: 12/14/2023
"Customer complaint is, ICE MAKER STOPPED, FREEZER IS WARM AND FOOD HAS ICE CRYSTALS. Inspected and tested. Freezer temperature is -2F and FF compartment is 36F. Customer had freezer set at -4 and FF set at 36F. The ice crystals are on the food inside the packaging. The ice maker is trying to cycle, but is just clicking. Also the ice box fan is not working in test mode but is moving air when its not in test mode. I think the ice maker is causing the freezer temperatures to be too cold causing ice crystals on their food because its trying to cycle and make ice, but cant. Refrigerator needs a new ice maker and ice maker fan. Installed new ice maker and ice box fan. Tested and ice box fan is working and now reading rpm feedback and ice maker cycled and filled with water. Refrigerator is now fixed."
We serviced a
LG DISHWASHER
Model LDP6809BD
Near St. Cloud, MN 56303
Brandon
Job Details: 12/14/2023
"Customer was getting the BE codeChecked the LG bulletin found the the issue could be:-The unit not level. The unit is level-The customer using the wrong soap, the soap is fine-The filter clogged. Did remove the filter and cleaned out some scale - the drain hose clogged or pump clogged, did find the drain hose a little extra long, shortened the hose and did get some debris out. Ran unit 3 times on the short 14 min cycle and had no issues, informed the customer they could run it on a cleaning cycle with vinegar."
We serviced a
LG REFRIGERATOR
Model LRFXC2416S
Near New Brighton, MN 55112
Nate
Job Details: 12/14/2023
Replaced bad condenser motor. Running nice and quiet now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSGIAA
Near Minneapolis, MN 55406
Nate
Job Details: 12/14/2023
Started getting some ice on bottom of ff section a week and a half after the repair. I checked and made sure fridge was level. The drain was frozen a little bit near the top with ice under the drain pan. I steamed it all out and then adjusted and extended the drain pan with silver tape. Adjusted the bottom metal part on the bottom of the panel so that water flows better down. Everything looks good now.
We serviced a
BEKO REFRIGERATOR
Model K74505NLU
Near Minneapolis, MN 55419
Ivan
Job Details: 12/14/2023
"During the visit, I did not notice anything out of the ordinary. The customer complained about a heavy, loud noise coming from the unit, but I was on-site, and it did not happen at all. I did, however, notice a dent by the freezer door. The customer mentioned kicking the door with his foot, causing it to open and close okay, but it feels a bit rough. I also unplugged the unit and reconnected it, and at the start of the compressor, I heard a low sound for 3 seconds, accompanied by jerking and clicking noises. After that, it started perfectly quiet. Additionally, the unit made ice and cooled the fresh food properly.The customer informed me that they had defrosted the unit before my arrival for 12 hours, and since then, it has been working okay, except for the noise occurring randomly. The customer plans to continue using the unit and will monitor it, attempting to record any issues if they persist. I also leveled the unit as it was not properly level to the floor."
We serviced a
BOSCH WASHER
Model WFMC5301UC/15
Near Minneapolis, MN 55422
Nate
Job Details: 12/14/2023
"Leaking from front. Water has been running down the outside front from bottom of door. I took a paper towel and wiped off a ton of lint and hair from under the glass. Appears water has been wicking down and running down front. Ran it on first have of quick wash and then added water via a refresh wash, and then a spin, and no water leaked. Bellow is in good shape with no tears or malformation. Everything good now."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Ramsey, MN 55303
Phillip
Job Details: 12/14/2023
The customer said the washer is making a strange noise. The customer played a video of the noise for me. There is a service bulletin for the main board making some noise. Per that bulletin I replaced the main board.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near St. Cloud, MN 56301
Brandon
Job Details: 12/14/2023
Customer stated the dishwasher was leaking.Ran unit found the leak coming from the diverter valve. Ordered part. ; schdld next appmnt for 12/18 MON !
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A551
Near Big Lake, MN 55309
Matt
Job Details: 12/14/2023
"Customer complaint is, STOPS IN MID CYCLE, OPEN/SHUT THE DOOR NOW 4 DISPLAY OF CIRCLES WILL NOT STOP. Inspected and tested. Found the main board has failed. Needs a new board. Part on order. This washer is built in and is going to be a pain to pull out so I need extra time scheduled. ; ordrd 1 DC92-01982A (Main board)"
We serviced a
KENMORE REFRIGERATOR
Model 795.74043.411
Near Maple Grove, MN 55311
Nate
Job Details: 12/14/2023
"Right door isnt very sticky anymore when you close it. Rubber on door gasket isnt pliable like left door gasket, and it has multiple tears. Needs new door gasket. Ordered new one, coming back Tuesday to install. ; ordrd 1 ADX72930414 (Right door gasket)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS22T5201SG/AA
Near Farmington, MN 55024
Delton
Job Details: 12/14/2023
Customer says that the water dispenser didnt shut off even when she opened the door water kept coming out until she shut off the water to the refrigerator. Tested and it is working as im here but based on the symptoms the refrigerator water valve didnt close because opening the door would of cut power to it.Also i did see that the water going o the refrigerator is on a reverse osmosis system.I explained that if there is not enough pressure it could cause this same issue but she said its been over a year and worked fine and wanted to proceed with replacing the water filter housing assembly which has the water valve.Ordering part and rescheduling.; ordrd 1 DA82-02911A (Water filter housing assmebly)
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AS2
Near Waconia, MN 55387
Adam
Job Details: 12/14/2023
"Tenants complaint randomly will have gas smell in unit will stop igniting and gas will be open. On arrival igniter was igniting it right away. Cant see an issue with that at this time. These were no one for the harness, breaking down and igniting to the side. The wiring is getting weathered but I cant see anything 100% showing it failed. Quoted for service, Bolton harness and new with burner tube. Left voicemail for customer saved quote that I gave customer to ticket.WPW10701462 harness8190618 burner; saved tckt"
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Victoria, MN 55386
Adam
Job Details: 12/14/2023
Customer complaint still making noise in the back of the unit at random times random vibration or humming noise. Only thing it can possibly be at this point is something with the sealed system or some kind of vibration within it. Did find the three-way valve make an extra noise. Customers on pay for the three-way valve. We are going to warranty the compressor and replace the compressor also and do a new sealed system repair.; ordrng 1 AJU73872501 (3 way valve)
We serviced a
LG REFRIGERATOR
Model LFX31945ST/07
Near Apple Valley, MN 55124
Delton
Job Details: 12/14/2023
Refrigerator is not cooling. Compressor is running and no cooling at all. Standard LG compressor issue. Please contact customer with sealed system estimate and eta of repair. LG will cover parts?; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Stillwater, MN 55082
Ivan
Job Details: 12/14/2023
"During the visit, the machine was leaking heavily underneath. I also noticed an FI EI error, which is related to the U/I. Additionally, the motor bearings were shot. The heating element heats up, but it is not strong enough due to the heavy calcium buildup, which is covering a layer on the heating element. This issue is causing the unit not to wash correctly.Please follow up for repair authorization. Parts needed.W11416363 Whirlpool PUMP&MOTORW11537778 Whirlpool ELEMENT ASSY-HEATING,SS BUSHINW11410063 Whirlpool CNTRL-ELECW11414079Whirlpool PANEL-UI; O-emld tckt"
We serviced a
SAMSUNG DISHWASHER
Model DW80F800UWS/AA
Near Maple Grove, MN 55369
Nate
Job Details: 12/14/2023
"OE error. Found a few things here. One is that the filter has a big hole in it, allowing junk through. Needs new sump filter. DD81-01635A. Drain pump is grinding. Would for sure recommend replacing drain pump. DD81-01527A. The dishwasher is filling too high with water, causing overflow and an OE error. Needs new casebreak assembly with sensor. DD82-01111A. Lastly seal across bottom is torn (see photo). This is also allowing a lot of water to leak out the bottom. Can you please find that part number and when you find it, submit for authorization for this repair? Seal around dump is also suspect. Please put that into pending as well. Cant find that part number either. Looks like maybe 1-14 on the diagram? Photo attached ; saved tckt"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Blaine, MN 55449
Phillip
Job Details: 12/14/2023
"The customer said the washer cannot spin and finish the load and it gives the UR error. I ran the washer empty on a spin and all was good it had no issues. I put in a small load of towels. I started a wash cycle then ran a spin. The washer basket sits low and the whole thing shakes. The washer will need the suspension kit DC97-16350U and the main board pcb DC92-02393D. ; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS/XAA
Near Wayzata, MN 55391
Adam
Job Details: 12/14/2023
"Customer complaint water dispenser works sometimes sometimes it doesnt. He had this fridge for a while was in the garage and now he brought it back inside. He had it out there because he just didnt want to get damage. Its a nice fridge. Once he hooked up the waterline after a little bit, it ended up stopped working. He unplugged the fridge, plugged it back in after it defrosted for a day or two and would start working and then stop working again. He would hear the valve run But would never add any water. Verified complaint on arrival everything is working properly. I have a little bit lower water pressure but nothing improper. Customer said icemaker has been working properly the whole time verify that that is working properly check the freezer icemaker, and noticed it was broken in pieces on the bottom and wires has been cut. That right there can cause the temps from reading forms and info for Samsung sounds like this icemaker. If it fails or breaks, it can make the fridge try to cool the freezer more to try to cool the temp sensor on icemaker. When I took temps in the fridge after having the door open multiple times it came down to 35? he has it set at the highest setting Freezer was at 0?. He has it set at 8?. This is after multiple times of opening and closing the door and Im sure it was way colder on arrival. Theres only a few things that can cause this issue either bad temp sensors or the icemaker. The forum suggested, just turning icemaker off, then seeing if it acts up. Icemaker repair is expensive repair and customer would like to try to make sure it is the icemaker and not temp sensor. When testing sensors in the fridge they test fine. Quoted blue book for freezer ice maker. He will try it with the ice maker off and let us know. ; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Saint Michael, MN 55376
Matt
Job Details: 12/14/2023
"Customer complaint is, START BUTTON DOES NOT LIGHT UP. Inspected and tested. The start button isnt responding. Needs a new control panel. Quoted customer $484. to install new control panel. Customer approved repairs. Part on order. ; ordrd 1 W10910626 (Control panel)"
We serviced a
MAYTAG DRYER
Model DE7500
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/13/2023
"Returned, installed the belt, idler pulley, rollers and the heater element cycled and tested."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3011LBC
Near Saint Paul, MN 55103
Ivan
Job Details: 12/13/2023
"During the visit, it was discovered that the igniter was faulty, registering 0.00 amps. I replaced the ignitor, and now it heats up great. The customer is satisfied."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Saint Michael, MN 55376
Phillip
Job Details: 12/13/2023
The customer said the the broil element was sticking on after the oven reached the temp and then they got the f6e1 fault. I found the broil relay was sticking. I tapped on the relay until it opened. I replaced the broil relay. I tested the oven on bake and broil. The broil element is shutting off after it reaches temp.
We serviced a
FRIGIDAIRE RANGE
Model FGDS3065KFB
Near Minneapolis, MN 55410
Delton
Job Details: 12/13/2023
"Replaced control board, tested and display comes on and all functions are working good."
We serviced a
FISHER PAYKEL++ DRYER
Model DG09-US1
Near Minnetonka, MN 55345
Adam
Job Details: 12/13/2023
"Tenants complain not drying clothing. Customer said it takes multiple times to dry clothing. Started dryer on time dry unit is heating up to about 190?, which is perfect for a gas dryer. Let unit run for over 25 minutes unit never cut off the coils and always was heating properly. Asked tenant some more questions they said the washer is been going out and now wont spend some clothing has been extra wet. She said its been acting up since the washer is acted up. I explained if the clothes are not getting rained out enough they will take longer to dry youre just putting damage on the dryer and excessive where. Nothing is wrong with dryer at the time."
We serviced a
BOSCH RANGE
Model HDS255U/01
Near Champlin, MN 55316
Nate
Job Details: 12/13/2023
"Complaint is that it doesnt get up to temp. They set it to 350 and it gets up to 330. And then it doesnt maintain temp. I ohms bake and broil and they ohm good. Tested voltage from K1-K4 relays, 240 gets sent to bake on bake and 240 to broil on broil. Relays working well. Reinstalled oven and ran on bake. Took 7 minutes to get to 350. Then we turned it off and set to 450. Took an additional 7 minutes. Customer was concerned that when my thermocouple said 450 that the control panel said 420. I explained how there is a delay on the interface. And how the cycling works. Everything works great."
We serviced a
MAYTAG DRYER
Model PYG4557AWW
Near Champlin, MN 55316
Nate
Job Details: 12/13/2023
"Runs and heats but doesnt tumble. Found a broken belt. Took dryer apart, cleaned out bulkhead and vacuumed out dryer, used glue to reattach bulkhead seal, oiled rollers, and replaced belt. Runs great now."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Eden Prairie, MN 55347
Adam
Job Details: 12/13/2023
"Customer is complaint rusting around bleach. Inspected unit cant see a cause for the issue. Must be just a vibrations of the plastic corner against the metal edge ends up, cracking the paint and rusting. pre-ordered top and tubring installed parts. Afterword tested multiple times units working properly. Showed customer that theres no water going to the bleach dispenser it just drips into the unit. She thought it was water going into it and filling it. So theres a good chance its just spilling from pouring it in unit is back to prior condition"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Minneapolis, MN 55443
Nate
Job Details: 12/13/2023
"9E error and drain pump keeps running. Looped up drain line higher and found some water in basin. Dried out water and ran, no leaks or drips. Customer said they rinsed some dishes with liquid handwashing dish soap and put in dishwasher for cycle. Sounds like it possibly over sudzied and leaked into basin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Otsego, MN 55330
Matt
Job Details: 12/13/2023
"Customer complaint is, Side by Side doors are not closing properly. Inspected and tested. Freezer temperature is 2F and FF is 39F. Both FF door gaskets are ripped and not sealing on the center mullion. Installed 2 new FF door gaskets and tested. Doors are sealing nicely. Refrigerator is now fixed."