We serviced a
KENMORE WASHER FRONT LOA
Model n/a
Near Minneapolis, Minnesota 55405
Adam
Job Details:
11/18/2022
Customers complaint is washer not draining. Customer last 2 out of 3 times it didnt drain. Found that when I ran the drain cycle it drained really efficiently and seamed it o be working properly. Cleaned out the lint/coin trap. And filled and drained unit multiple times and every time it worked great. Customer is going to keep an eye on it. Quoted customer blue book for a new drain pump but she will give it a few tries and see if it works
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Minneapolis, Minnesota 55410
Nate
Job Details:
11/18/2022
Replaced bad water lines and drain line. No drips. Everything works great now. ; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Minneapolis, Minnesota 55417
Nate
Job Details:
11/18/2022
"Washer not agitating. Found leaking oil from transmission. Needs new transmission, clutch and belt. Quoted for the three. Put into test mode and it sounds horrible.. Old rubber ones and one has a big bubble. "ce it."
We serviced a
JENN-AIR RANGE
Model 88370
Near Mendota Heights, Minnesota 55120
Nate
Job Details:
11/18/2022
"Customer said that when the front and rear right burners are both on, it wont boil water. I ran them for 45 minutes and they both stayed cherry the whole time. She also said that when both are running the oven wont hold temp. Shes been using timed bake. She needs to use radiant. On radiant bake it holds good constant temp with my thermocouple. We baked a frozen fish that takes 27 to 30 minutes. After 30 minutes it was cooked perfectly. Excel energy came out and said she needed to keep power off to the range because it was a possible fire hazard. She also said that her lasagna cooked perfectly but with burners on it didnt cook her lasagna. I recommended radiant bake. Showed her the fish was perfect. And I put special grease on terminals for cooktop cassettes to make sure they have a good connection. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Eagan, Minnesota 55122
Delton
Job Details:
11/18/2022
"Found that the door switch was flipped back. Just flipped switch back to normal setting, tested and microwave heats and iOS working good. Think door was shut too hard to flip it back.No extra charge on this as it was quick."
We serviced a
BOSCH DISHWASHER
Model SHPM65W52N
Near Sartell, Minnesota 56377
Seth
Job Details:
11/18/2022
"Customer complaints dishwasher leaks it has damaged wires, And its full of rodent droppings. Upon arrival and inspection I found the inlet valve was not installed completely. The wiring had been pulled apart and the repair had been attempted but it failed. The lower pan was indeed fall of mouse droppings and the unit smelled badly of urine. I spoke with the homeowner and she declined repair Ill just replace it."
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Eagan, Minnesota 55122
Delton
Job Details:
11/18/2022
"Found that belt is broken thats why wont stay running because belt switch is open. Also the drum glide is worn out. Customer approved estimate. Replaced belt and drum glide, Tested and dryer is tumbling, heating and working good.; used 1 137292700 (BELT), and 2 WE1M1067 (GREEN GLIDE) from stock"
We serviced a
KENMORE DISHWASHER
Model KDTM354ESS1
Near Saint Paul, Minnesota 55117
Nate
Job Details:
11/18/2022
"Not washing dishes well. Food particles on dishes. They said theyve tried lots of different detergents. I ran through full test mode. Heater comes on. Drains great and circulates great. They said they have hard water but theyve always had hard water and its always washed well. Cleaned food debris out of upper spray arm, all hoes except one was plugged up. Cleaned debris out of a bottom hole too. Took apart sump assembly and cleaned lots of junk out of there. Ran a cycle for a bit and cup on top filled with water.."
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/18/2022
Leaking when it runs. I found the water inlet funnel was overflowing. The inlet valve was flowing way to fast for the water inlet. I was unable to verify if the inlet was miss-molded so I will replace both parts. Parts on order. ; ordrd 1 00645147 (Inlet) and 1 00637572 (Valve)
We serviced a
MAYTAG WASHER
Model LAT8616AAE
Near Eagan, Minnesota 55122
Delton
Job Details:
11/18/2022
Washer Belt is burned because screwdriver was underneath and was wedged underneath motor. Customer approved estimate. I replaced belt and cleared debris. Tested and washer is working good.I did find that washer is missing all 4 adjustable feet. Customer used shims to level washer Customer will replaced legs themselves. If they want us to do it they will call back.; used 1 12112425DNS (BELT KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Eagan, Minnesota 55122
Delton
Job Details:
11/18/2022
"Replaced rollers, belt and idler pulley. Cleaned out inside dryer of lint build up. Tested and dryer is running quiet and working good. Couldnt get ahold of owner. This is a Salon Business. Please contact customer and collect payment."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6301SR
Near Clearwater, Minnesota 55320
Seth
Job Details:
11/18/2022
"I was unable to get this refrigerator to communicate with the HASS device. I was furnished with a service bulletin and it appears that this unit would need a control board and it would need the updated author with the new heaters. The part numbers are as follows DA97-12540K, DA92-01192A. The customers fianc? said they did not want to have it fixed. I called and left a voicemail for the customer was never able to speak with him directly after diagnosing."
We serviced a
WHIRLPOOL WALL OVEN++
Model RBD245PD88
Near Shoreview, Minnesota 55126
Nate
Job Details:
11/18/2022
"Display beeps but no clock, its dead. Needs new electronic display. Quoted 553.94 total for part and labor. ordrd 1 WP8301848 (Electronic oven board)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS1
Near Blaine, Minnesota 55449
Matt
Job Details:
11/18/2022
"Customer complaint is, OVEN DOES NOT HEAT WELL. Inspected and tested. Found the bake element was burnt out. Installed new bake element and tested. Oven is heating great. Oven is now fixed."
We serviced a
BOSCH DISHWASHER
Model SGE53B55UC/13
Near Minneapolis, Minnesota 55416
Adam
Job Details:
11/18/2022
Unit was leaking out top right corner. Tenant said some times the door wont latch and right side sticking out. Opened the door and noticed where they put a screw to attach it to the counter was loose and sticking out so it was hitting the door shell so it wasnt sealing. See photos. Remounted the dishwasher and now the door is working properly
We serviced a
LG WASHER
Model WT5070CW
Near Buffalo, Minnesota 55313
Seth
Job Details:
11/18/2022
Customers concern is I got an error code and it wouldnt even finish a cycle. Upon arrival an inspection I found a nut on the road was very loose it was almost falling off. I reinstalled it and I checked it by running speed wash and it looked perfect. The washer is now fixed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Minneapolis, Minnesota 55418
Nate
Job Details:
11/18/2022
Fills with water but the sump motor is seized up. Quoted for sump assembly with motor. W10805015. J13 labor and 266 part. Customer will talk it over and call us if they want to do it. Dey has it. Could be back next Wednesday.
We serviced a
KITCHENAID RANGE
Model KODE507ESS04
Near Chanhassen, Minnesota 55317
Adam
Job Details:
11/18/2022
Customer thought unit wasnt holding temps. Also didnt know why the timer wasnt beeping. Found the sound was off in the settings. So we got the timer working properly. Customer also didnt know how to use it he probes so I showed how to set the meat probes up. Also explain how the oven just gives average of the set temp. Also let her know after it says its preheated give it 5 extra minutes or so to average out the temps better. Especially when baking cookies or something quick
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Eagan, Minnesota 55123
Delton
Job Details:
11/18/2022
"Checked error history and it had f8 e1 error which is long fill again. Replaced water valve, tested with load of towels and it fills, agitates, drains and spins. Washer is working good as im here."
We serviced a
GE DISHWASHER
Model PDT855SMJ0ES
Near Plymouth, Minnesota 55446
Phillip
Job Details:
11/18/2022
The complaint is the dishwasher is dead. I hooked up the tool and it said the dcs was tripped. I reset the board and it started to work. I saw water leaking from the wash motor and its louder than normal. I gave the customer a quote for the repair. Today I replaced the wash motor. I ran the dishwasher and water was leaking from the main large sump connection. I pulled the dishwasher back out and tightened the clamps really tight. I tried it again and now its not leaking. The dishwasher sounds much better when its washing.
We serviced a
GE DISHWASHER
Model GDT545PSJ6SS
Near Champlin, Minnesota 55316
Matt
Job Details:
11/18/2022
"Customer complaint is, WONT TURN ON AT ALL NO POWER. Inspected and tested. Dishwasher UI was dead. Light on board is flashing rapidly. Found a service bulletin for unresponsive UI. Dishwasher turned on after power cycling it 4 times. Service bulletin says to do the software update if needed. I hooked up SmartHQ and there was a update available. I ran the software update and advised customer if that doesnt fix it, we will need to replace the UI. Part number is WD21X32004 if customer calls back and wants us to order the part."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826PS1
Near Eagan, Minnesota 55123
Delton
Job Details:
11/18/2022
"replaced evaporator fan motor, tested and fan is running and cooling refrigerator. Refrigerator is working good.Called and LM with owner.Office to collect payment."
We serviced a
GE DISHWASHER
Model GDT665SGN0WW
Near Minneapolis, Minnesota 55403
Nate
Job Details:
11/18/2022
Leaking pretty bad from the sump motor. . ; ordrd 1 WD19X25700 (Sump motor)
We serviced a
LG MICROWAVE
Model LMV1840ASDL
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/16/2022
Customer complaint was when they open the door. The fan runs and the turntable runs. I pulled on the control and check the top switch and found the switch was faulty. I called to the customer and replace the switch. Now it works as it should. ; used 1 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
LG DRYER
Model DLG7301VE
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/16/2022
Customer complaint is the dryer shuts off and displays te1 error. The te1 is for the thermistor. The customer said they replaced the thermistor sensor twice. I verified they replaced the correct part. I checked the sensor from the main board. The sensor ohm out at 10 ohms which is the correct rating. The main control board will have to be replaced. I gave the customer the Blue book quote. The customer said she would talk to her husband and then call us back. I created a invoice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elk River, Minnesota 55330
Matt
Job Details:
11/16/2022
"Customer complaint is, WATER DISPENSER IS NOT DISPENSING WATER CORRECTLY, LEAVING BLACK SPOTS IN WATER. Inspected and tested. FF compartment temperature was 37F and freezer was 0F. I removed the filter and ran a couple of gallons of water through the dispenser and its still got black spots/flakes in the water. I removed the supply line on the back of the refrigerator and ran a couple of gallons of water and there was no spots in the water. I removed the water line at the bottom of the door and still had spots. I bypassed the water reservoir tank and the spots went away. Needs a new water reservoir tank, part number W11613294. Its not in stock. "
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/16/2022
Found that the FF evaporator fan is not running. Replaced evaporator fan and did software update. Tested and fan is running and refrigerator is cooling and working good.; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SG/AA
Near Champlin, Minnesota 55316
Adam
Job Details:
11/16/2022
Installed the icemaker fan and motor assembly from last diagnosis. Had to steam a little bit to get it out. Reassembled unit. Tested and unit is working properly without any noises.
We serviced a
GE DISHWASHER
Model DDT595SMJ0ES
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/16/2022
Dishwasher was not responsive when i got here. According to GE service bulletin to turn on/off power several times and dishwasher turned on and i did software update that takes care of this issue. Then tested all functions and dishwasher is running and working good.
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Otsego, Minnesota 55330
Matt
Job Details:
11/16/2022
"Customer complaint is, TAKES ABOUT 4 CYCLES TO DRY CLOTHES. Inspected and tested. Dryer was quick cycling. I disconnected the vent and only get 3mph on back of dryer. I removed the back bulkhead and it was plugged solid. I cleaned out bulkhead and reassembled and now airflow on back of dryer is 30mph and airflow is cycling between 220F and 115F. Dryer is now working great. Dryer is now fixed. I advised customer to have the vent cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Minneapolis, Minnesota 55448
Matt
Job Details:
11/16/2022
"Customer complaint is, 2ND OPINION-TECH COME OVER BUT THE ISSUE GOT WORST. Customer said another company replaced the door for a ice maker issue. It started making ice and then stopped cooling in the FF compartment and theres frost on the back freezer wall. Inspected and tested. FF compartment is 60F and freezer is 30F. The evaporator is 100% froze over. I put refrigerator into test mode and turned the heater on and it came on and started defrosting. Installed new board and defrost bimetal harness. Refrigerator is now fixed."
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Rogers, Minnesota 55374
Matt
Job Details:
11/16/2022
"Customer complaint is, WONT DRAIN- HAS TO RESET TO GET IT TO START & STOPS MID CYCLE. Inspected and tested. Customer said dishwasher is randomly stopping in the middle of the cycle and has standing water in the bottom. I found the drain hose underneath the sink is laying on the floor and theres no high loop. I tried adjusting it, and the hose was brittle and just broke. I started the dishwasher on a heavy cycle and after about 30 minutes the display went dead. I can restart it, but it keeps going dead. Dishwasher needs a new control panel and drain hose.."
We serviced a
GE RANGE
Model CGS750P4M2W2
Near Rogers, Minnesota 55374
Phillip
Job Details:
11/16/2022
Customer complaint was the two burgers on the left were not right. The back lady flame is to low and the front left center burner flame is to high. I removed the orifices and found that 3 of them were in the wrong holders. I put the orifices in the right holder. All the burners are good now. The upper ok bake was cooking to hot and uneven on the left side. I pulled the oven apart and started the bake. I found that only the left side was burning and the right side was struggling for gas. I checked the office and its the right one for LP. All the other burner tubes are good. It will need the single safety valve WB21X28836
We serviced a
KENMORE REFRIGERATOR
Model 106.526031
Near Minneapolis, Minnesota 55401
Nate
Job Details:
11/16/2022
Replaced water filter housing. Old one was broken. Needs new filter as well.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, Minnesota 55406
Nate
Job Details:
11/16/2022
Washer bangs around due to a bad transmission. . ; ordrd 1 W11159068 (Transmission)
We serviced a
GE REFRIGERATOR
Model GSS23GSKJSS
Near Saint Paul, Minnesota 55105
Nate
Job Details:
11/16/2022
"Customer noticed a weird smell coming from behind the fridge. Looks like the radiator in bathroom is giving off the smell. Fridge leaking from the valve. Its the waterline itself thats leaking. Cant just get the line. Have to get a new filter head assembly. Ordered new filter head assembly, . ; ordrd 1 WR17X22074 (Filter head assembly)"
We serviced a
KENMORE REFRIGERATOR
Model 596.755224
Near Minneapolis, Minnesota 55406
Nate
Job Details:
11/16/2022
Only cooling in freezer. Has a bad evaporator fan. Ordered one and picking up on will call. Coming back tomorrow to install. L14 labor and 118.39 part. ; ordrd 1 12002744 (Evaporator fan)
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near Minneapolis, Minnesota 55428
Nate
Job Details:
11/16/2022
"Washer sometimes shuts off randomly. Couldnt find anything mechanically wrong with it. When this has happened (3 times), they just let it sit for a a bit and then they could turn it back on, put it on a drain and spin and it would finish the cycle. Has been working lately though. No error codes. Main PCB is top replaced part. Could be that. "
We serviced a
SAMSUNG WASHER TOP LOAD
Model n/a
Near Minneapolis, Minnesota 55429
Phillip
Job Details:
11/16/2022
The customer complaint is the washer does not get pass the sensing portion of the cycle. I hooked up the hass tool and checked for faults. The most recent was 3c3 motor locked fault. I tipped the washer back to inspect. I found a kids bathing suit stuck around the motor and belt. I cut it out to free up the belt. I ran a diagnostic test with hass. Everything passed and no more faults
We serviced a
KENMORE REFRIGERATOR
Model 106.5179341
Near Sartell, Minnesota 56377
Seth
Job Details:
11/16/2022
"Freezer lights dont work and fridge are dim. I quoted both light modules, customer realizes the full impact of having to replace both. Parts on order.; ordrd 1 WPW10515057 (Led board) and 1 WPW10515058 (Led board)"
We serviced a
WHIRLPOOL RANGE
Model WFG361LVQ
Near Crystal, Minnesota 55428
Adam
Job Details:
11/16/2022
Installed new power cord from last diagnosis. Tested all operations and everything is working properly. Installed WP9757891
We serviced a
GE DRYER
Model GTDP301EL0WS
Near Chanhassen, Minnesota 55317
Adam
Job Details:
11/16/2022
Unit wouldnt start. Disassembled the front and found the wire for the door switch was broken. Redid the wire then reassembled unit. Tested and unit works great. Also added the screws that were missing from before my visit now unit is working properly
We serviced a
WHIRLPOOL DRYER- GAS
Model n/a
Near Minneapolis, Minnesota 55428
Nate
Job Details:
11/16/2022
Temps only get to 120 and then go down. They get a ventilation error. Detached rear vent and temps goes up to 180 and runs perfectly. They havent had a vent cleaned in 4 years. They will clean the vent.
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Monticello, Minnesota 55362
Matt
Job Details:
11/16/2022
"Customer complaint is, LOUD WHILE RUNNING. Inspected and tested. Found some underwear in the blower wheel. Cleaned out blower wheel and bulkhead. Tested and dryer sounds great. Dryer is now fixed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Minneapolis, Minnesota 55431
Delton
Job Details:
11/16/2022
Found that leaking from diverter motor. Tried seal and still leaks. Needs mot motor/sump assembly. Quoted $472.24 (see picture) customer will think about it but is likely to purchase new dishwasher but wants us to install it he wants to know if the trip charge will apply towards the dishwasher installation. I said i think it would but would have to see what the office says.See what PW says and call customer back and give price and schedule customer for 2 hour dishwasher install?Motor/sump part# w11124384; saved tckt
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near St. Cloud, Minnesota 56304
Seth
Job Details:
11/16/2022
The User interface is not responding. They lost water pressure mid-wash and machine did not recover. On arrival and inspection I put it in the service diagnostic mode and tested it. I found two error codes one for a water pressure issue thats a known house issue and the other one was for the door lock. After I remove the towels that were stuck inside I ran a test Wash. The rear main bearing is loose and makes a clicking noise. Failure is eminent on this machine. I charged to reset the errors and remove clothes. The customer understands the risks involved with continuing to use this machine.
We serviced a
MAYTAG DISHWASHER
Model DDB1501AWZ
Near St. Cloud, Minnesota 56301
Seth
Job Details:
11/16/2022
"Dishwasher leaks from the right hand side. Upon arrival and inspection I found the dishwasher was improperly installed they are drilled holes through the tub and screwed it directly into the cabinet. The screws were not holding machine in the front right corner is low causing a leak. Unit had been installed missing all floor leveling feet, its also missing the two upper brackets that hold out to the upper cabinet. I quoted installation of all six of those parts. There may be more issues but we cant even really begin to use the machine till its mounted and installed properly. I called and spoke to the customer but he was teaching a class and could give me no answers. see the attached quote if he decides to repair it I need two upper brackets and I need for leveling feet."
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near St. Cloud, Minnesota 56301
Seth
Job Details:
11/16/2022
"F50 error and stopping at 1 minute. The error was a motor overheating error and the door lock assy is the stopping issue. "
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Minneapolis, Minnesota 55437
Delton
Job Details:
11/16/2022
Found that motor is seized and barely turns and motor overheats. Would need new motor and possibly blower wheel if it is stuck on.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Otsego, Minnesota 55330
Phillip
Job Details:
11/16/2022
The customer said they woke up in the morning and they found the oven was very hot. They tried to shut the oven off by pressing cancel but it would not shut off. They had to turn off the breaker. Today I turned the breaker back on and its working good. I ran a test cycle and it just said 7505 bake relay. Because of the way the customer said it was acting up I want to order and replace the main control.Today I replaced the main control. I ran the auto test and it all passed. At the end it said control good.
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Minneapolis, Minnesota 55420
Delton
Job Details:
11/16/2022
Dryer vibrating loudly. Found that there was debris and lint build up on one side of the blower wheel which when spinning causing it to go out of balance and vibrate loudly. Cleaned out debris and cleaned inside dryer of lint. Tested and dryer now runs quiet and is heating and working good.
We serviced a
SAMSUNG STACKED DRYER
Model n/a
Near Waite Park, Minnesota 56387
Seth
Job Details:
11/16/2022
Sock stuck in blower. I removed it and tested the dryer. It is now fixed.
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model n/a
Near St. Cloud, Minnesota 56301
Seth
Job Details:
11/16/2022
Water valve stuck open flooding the laundry room. Failed valve was quoted. They will let us know if they want to move forward with repair he needs to speak with his wife.
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near Cold Spring, Minnesota 56320
Seth
Job Details:
11/16/2022
Selector knob doesnt consistently show what cycle it is in. Also it doesnt always spin out the clothes at the end of the cycle. Upon arrival and inspection I could not get the main control board to tell me its error codes. It would not go into service diagnostic mode. I quoted a control board and a door latch assembly as this is a common cause for wet clothes that have not spun out. the customer declined repairs.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054KWK
Near Saint Paul, Minnesota 55116
Delton
Job Details:
11/16/2022
Customer says intermittently the oven will shut off mid cycle when oven is being used as if it briefly lost power and customer then will have to restart oven to heat again. She says it happened only when using oven and maybe once a week.I ran oven and checked wires and all functions are working good. I did not get it to fail but based on what she had experienced that the control board is shorting and resets itself. t
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Saint Paul, Minnesota 55116
Delton
Job Details:
11/16/2022
Found that inner tub is loose and bangs around and looks to have damaged outer plastic tub. Also leaks from underneath. Gearcase/ bearings are bad. Stator is rusted. Washer wont turn on. Power to control board but no response from UI.
We serviced a
KENMORE WASHER TOP LOAD
Model n/a
Near Buffalo, Minnesota 55313
Phillip
Job Details:
11/16/2022
"Customer complaint was the washer was not spinning out properly and clothes were wet after the cycle. I ran the washer twice with towels to verify the issue. What I found was the washer will go to neutral drain, but never pause the motor and then go into a spin. The washer will need a new timer. I gave the customer the blue book quote for the timer. At this time I dont think about it and let us know. I did create an invoice. ; schdld next appmnt for 11/18 FRI !, tckt not sent, faulty send-to target"
We serviced a
KITCHENAID DISHWASHER
Model KUDE50CXSS0
Near Saint Paul, Minnesota 55107
Delton
Job Details:
11/16/2022
Found that the drain pump extention housing has hole and leaking from there. Cant find part in stock I didnt give estimate. Please see if part can be found and contact customer and give estimate and see if they want to repair it.Drain pump housing assembly 030957133131wpw10179455; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMELBSR/AA04
Near Saint Paul, Minnesota 55118
Delton
Job Details:
11/16/2022
Customer says milk is going bad early. He had bought a tracking thermometer and through out several days he had showed that it had only gotten below 40 degrees once and would get as high as 50 degrees even when it is set for 34 degrees. Freezer is fine. Customer said he will email in tracking temperature tracking.As im here I checked evaporator fix i did before and evaporator has no ice blocks and has good frost pattern. Tested all functions and evaporator fan in fresh food is running fine. Tested thermistor and temperature reads what it the air temperature was at the time.Cant find reason for failure and based on the repairs and parts replacements i did in the past only thing is main board? Or customer opens and closes often and fridge has hard time keeping up?Order main board? Or transfer for 2nd opinion?PW: this is the same guy that you talked to about adding the heater kit to evaporator and they were afraid that it was not to specControl board part# DA92-00591B; saved tckt
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near Eden Prairie, Minnesota 55347
Adam
Job Details:
11/16/2022
Unit was getting a burning smell. Right way noticed the basket was rubbing on the boot. Put unit in a slow spin and can see it really rubbing on the boot.
We serviced a
GE WALL OVEN- GAS
Model n/a
Near Eden Prairie, Minnesota 55347
Adam
Job Details:
11/16/2022
Unit was giving a F0 code. Looked up tech sheet for unit through SmartHQ. They have nothing listed for this code. Customer said code would randomly come on and you can clear it and will go away for 10 minutes or so then comes back. Code comes back on even when not using the oven also. Talked with Jared we tested a few other components and everything leads back to the control board. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/16/2022
The customer said it started to leak today. I ran it for a while and it started to leak from the bottom left side of the door. I shifted the sump assembly so it was lined up bette. I watched it again with the door off and now no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Minneapolis, Minnesota 55428
Nate
Job Details:
11/16/2022
"Washer gives a F3 E1 error. Checked and it fills great. Put in test mode, fills well and quick. Either a bad water pressure sensor or main PCB. They said they will probably just replace. They wood need to have dryer down before I come back. Also needs a new drain pump. So new pump, PCB and pressure sensor."
We serviced a
WHIRLPOOL WALL OVEN- ELECT
Model n/a
Near Chaska, Minnesota 55318
Adam
Job Details:
11/16/2022
Customers complaint is that unit is burning bottom of there food. Customer said she put the food on the bottom really close to the burner. I explained how when they set it to 400 degrees its an average so it will normally go down to like 375 and up to 425. So if you have something near the burner it can definitely burn the bottom. I took averages and they were high so turned it down the temp calibration down 15 degrees because it was average 15 degrees high. Then tested now its working properly
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/16/2022
Customer said that when the dishwasher runs and makes a surging growling sound halfway through the cycle. I ran the dishwasher while I was fixing the microwave and it sounded normal. I open the door and found suds in the bottom. I show the customer how to clean it with oil and told them to use a different soap.
We serviced a
KENMORE REFRIGERATOR
Model 596.755224
Near Minneapolis, Minnesota 55406
Nate
Job Details:
11/16/2022
Only cooling in freezer. Has a bad evaporator fan. Ordered one and picking up on will call. . ; ordrd 1 12002744 (Evaporator fan)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, Minnesota 55406
Nate
Job Details:
11/16/2022
Washer bangs around due to a bad transmission. Ordered a new one. ; ordrd 1 W11159068 (Transmission)
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5620HW1
Near Eagan, Minnesota 55122
Delton
Job Details:
11/15/2022
"Is a salon. Dryer rollers, belt, idler is worn out. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 661570v (Belt) and 1 W10837240 (Idler assmebly) and 2 349241t (Rollers)s"
We serviced a
LG RANGE- ELECTRIC
Model LDE4415ST/00
Near Eagan, Minnesota 55123
Delton
Job Details:
11/15/2022
Replaced thermal block and range power cord. Tested and range is working good.; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD) from stock
We serviced a
GE WASHER FRONT LOA
Model GTW460ASJ4WW
Near Rosemount, Minnesota 55068
Delton
Job Details:
11/15/2022
"Customer was washing sheets and would not spin out. I looked up error history and had out of balance error. I ran tests and all fucntions are working fine. I ran load of towels and it agitated, drains and spun out clothes. I explained how HE washer work and that it will twist clothes and with sheets will twist into a ball and make washer be out of balance. I recommended to customer to wash sheets with towels so that clothes will evenly disperse and be even. I also explained the different options of wash cycles of the machine. Washer is working good."
We serviced a
GE MICROWAVE
Model SCB1001MSS01
Near Rosemount, Minnesota 55068
Delton
Job Details:
11/15/2022
Found that magnetron is bad and waveguide is charred. Generic magnetron wont work need to order GE specific one. Customer will think about it and call back if they want to proceed. Added picture of quote.Magnetron wb26x32629; waveguide wb06x10638
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RF6
Near Minneapolis, Minnesota 55416
Nate
Job Details:
11/15/2022
"Water still filling bottom of freezer. Drain under evaporator drains great. No water in there either. But found the funnel for the water fill on the icemaker is broken. Ordered a new fill funnel from Marcone. Applying the 80 labor towards the part so no charge when I come back since it turns out that was also a big contributor to the water issue. They had fridge on sabbath mode, then after turning fridge back on fully, they turned the icemaker on and thats when they started seeing water. But no water in icemaker mold and no water in ice bucket. All water went on bottom of freezer. ; ordrd 1 242051201 (Fill funnel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/15/2022
The customer complaint was the dishwasher is not washing dishes and soap stays in the bottom. I started a cycle. The dishwasher fills with water but the wash pump never starts. After testing I found the wash motor was bad. I replaced the wash motor and reset the board . The dishwasher is working good now. ; used 1 W11084656 (MOTOR/PUMP & SUMP ASSM TALL TUB) from stock
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Otsego, Minnesota 55301
Matt
Job Details:
11/15/2022
"Customer complaint is, DRAIN ISSUES, STANDING WATER AT THE BOTTOM OF THE DISHWASHER AFTER EVERY WASH. WILL NOT DRAIN. Inspected and tested. Found the main board has failed and is not sending voltage to the drain pump. Quoted customer $395. to install new board. Customer declined repairs. Part number WD21X25732."
We serviced a
AMANA REFRIGERATOR
Model BRF20TW
Near Hopkins, Minnesota 55305
Adam
Job Details:
11/15/2022
Freezer was working but fridge was warm. Right way noticed the door evap fan wasnt running. Removed the food and then disassembled the back evap cover. I wiggled the fan and it started to kick on. Unit needs a new evap fan. There isnt any available so we would have to order one off eBay. I reassembled the unit and the fan is still running. Let customer the fan will probably fail again. They are going to think it over and let us know about the fan.
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Rogers, Minnesota 55374
Phillip
Job Details:
11/15/2022
"Customer complaint was the microwave just went dead. I verify the outlet has power. I found the microwave fuse was bad and the door switches were feeling. I called the customer for the repair. I replace the fuse and all three door switches. Microwave is working good now.; used 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US/AA
Near Ramsey, Minnesota 55303
Phillip
Job Details:
11/15/2022
"Customer complaint was the dishwasher will not wash dishes. He said water goes in and then later on in drains all the water out. I started the dishwasher and I could hear it fill with water but then nothing after that. If I listen closely, I could hear the wash motor just hum. I removed the filter plate and inspected the impeller. The impeller on the motor was fine, and nothing obstructing it. I tried it again and the motor started to make a crunching sound. I checked the pillar once more and it was still free so it needs a new wash motor assembly. I cannot get the impeller off. I tried several times and its stuck on there so it needs a whole assembly. Today I replaced a whole wash motor sump assembly. I ran the dishwasher afterwards and it was working good."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H50000EW/83
Near Osseo, Minnesota 55311
Phillip
Job Details:
11/15/2022
"Customer complaint was Dryer was making a loud sound. I verified the noise was not normal when I started the dryer. I removed everything and try on the blower wheel was packed full of lint, and that was thrown off balance. I remove the length pearl back together and tested. I went outside and test. The airflow and airflow is good in the dryer is heating properly."
We serviced a
DANBY FREEZER
Model DUFM085A4WDD
Near Saint Paul, Minnesota 55116
Nate
Job Details:
11/15/2022
Excess frost on upper shelves. I took a number of photos to document. Door gasket seals great. Insulation is good around evaporator line into and out of cabinet. Cant find any reason for the excess frost. Water not freezing in bottles in door. Please review photos. ; saved tckt
We serviced a
GE DISHWASHER
Model GPT225SSL0SS
Near Saint Paul, Minnesota 55119
Nate
Job Details:
11/15/2022
"Dishwasher wasnt circulating water and wasnt doing so because no water was in the dishwasher. They heard a whistle sound. I ran the dishwasher a handful of times and each time it filled and circulates great. Told customer possibly the float was stuck in the up position so it thought it was full of water, but I couldnt find any debris in it. Quoted 336 for water valve but that would only be a guess. Part WD15X24711. L14 labor 64.44 part."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV36J4000EW/A3
Near Roseville, Minnesota 55113
Nate
Job Details:
11/15/2022
"Not running. Found a broken idler pully. Replaced pully, oiled rollers, vacuumed hair and lint out. Runs great now. ; used 1 DE634A (PULLEY) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model MGD6620HC0
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
11/15/2022
"Customer complaint of a burn smell. I verify the dryer does smell like somethings burning. I took it all apart. I found lots of lint build up and lint that was catching on fire. With a customer shop vac I sucked everything out. I Ran an airflow test twice and the airflow going outside is very bad. The vent outside was above 9 feet. Advised customer to call dryer, vent wizard."
We serviced a
GE RANGE- GAS
Model PGB965BP1TS
Near Shoreview, Minnesota 55126
Nate
Job Details:
11/15/2022
"Smelled like natural gas when upper and lower ovens are used. I confirmed this was going on. Customer was told it needed a step down regulator, but I found the air vent on the burner tubes was open all the way and had to be adjusted to half open so proper amount of air comes into the tube. Works great now. Has warranty through warners stallion but was told this wasnt covered. Customer will see if they will reimburse."
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.960224
Near Ramsey, Minnesota 55303
Matt
Job Details:
11/15/2022
"Customer complaint is, OVEN NOT WORKING. Inspected and tested. Both broil and bake do not work. Found the board has failed. Board is NLA. I quoted customer $530. to install new board if we can find it. Customer is going to look into replacing it, and will call us back if they want us to look for the board. Part number is 316418208. If we are going to do the repair, please order the overlay as well, part number 316419137."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV448AGP/XAA
Near Zimmerman, Minnesota 55398
Matt
Job Details:
11/15/2022
"Customer complaint is, SQUEELING AND NOISEY. Inspected and tested. Found the idler pulley has failed and is falling off. Quoted customer $263. to install new idler pulley. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. ; used 1 DE634A (PULLEY) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC4WQTS00
Near Rice, Minnesota 56367
Seth
Job Details:
11/15/2022
The refrigerator is not cooling all the electronics kick up but the compressor does not run. Its affected by service pointer W10643766. The inverter board was flashing an error that it had failed. I quoted a new updated board per the service bulletin.; schdld next appmnt for 11/22 TUE !
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE505W0HW1
Near St. Cloud, Minnesota 56301
Seth
Job Details:
11/15/2022
I replace the terminal block and power cord. I rewired and put two new eyelets on the existing wiring harness. I tested the top and the oven. Its now fixed. please call and collect.; pckd up 1 84603 (Cord) and 1 WPW10245259 (Term block)
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLS60LT1
Near Elk River, Minnesota 55330
Matt
Job Details:
11/15/2022
"Customer complaint is, WONT DRAIN- unit works intermittently. Inspected and tested. Theres a stored E13 error. I found the drain hose was pushed to far into the stand pipe on the wall, not allowing it to drain properly. I removed the drain hose and filled the washer with water and drained it into my bucket and it worked perfectly. I started a load of clothes on a normal cycle and watched it through the entire cycle it finished the cycle perfectly. Seems like the issue was with the drain hose. Washer is now fixed."
We serviced a
GE DISHWASHER
Model GSM2260V70SS
Near Minneapolis, Minnesota 55401
Adam
Job Details:
11/15/2022
Unit wasnt draining. Found that the unit was coming apart at the drain. Reassembled it properly also noticed someone put a screw through the spray arm. Making it stay in place because the spray arm base with the locking lever was busted so the maintenance guy added a screw. They are going to fix that part. Reassembled unit and cleaned out the drain. Unit is working great now.
We serviced a
ROPER RANGE- GAS
Model FGP314T00
Near Minneapolis, Minnesota 55416
Adam
Job Details:
11/15/2022
Front two burns not lighting. Found the front left wasnt even mounted and laying in the stove. Also found the igniter wire was bad and protection on it had fallen off and is igniting on the metal in the stove. Found that the front two igniters are failing WPW10209656 LF igniter and RF igniter. Quoted customer blue book; saved tckt
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model GGQ8811LL1
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/15/2022
"Found that the door switch is bad and runs when door is opened. Also the gas coils are bad and stops turning on heat after 15-20 minutes. Replaced door switch and gas coils and also cleaned out inside I dryer of lint. Tested and dryer is cycling heat normally. Dryer is working good.; used 1 WP3406107 (DOOR SWITCH), and 1 5303931775 (COIL KIT) from stock"
We serviced a
KENMORE WASHER FRONT LOA
Model 110.448322
Near Roseville, Minnesota 55113
Nate
Job Details:
11/15/2022
"Was running loud, and then smelled like burning and then wouldnt run. Found the tub detached from the rear bearing completely. "
We serviced a
GE REFRIGERATOR
Model GFE28GMKJES
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
11/15/2022
Customer complaint was the unit has been noisy for about 9 months. I hooked up the Newfi tool and ran the fans. All the fans sounded normal except the fresh food fan. I replaced the fan and ran the firmware update. The left led light is out and its causing the rest to dim. Advised its not covered. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
LG WASHER FRONT LOA
Model WM4270HWA
Near Plymouth, Minnesota 55446
Phillip
Job Details:
11/15/2022
"Customer complaint was the washer was not draining all the water out. The customer checked the filter and it was clean. When the drain pump runs, it makes a loud noise. I checked and verified the drain pump. Impeller was damaged. I quoted the customer for a new drain pump. I replaced the drain pump and checked operation. The drain pump sounds good and drain the water. The customer was also concerned about some water on the ground. Advise as probably coming out of the Vent and that is normal during a tub clean cycle; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2287KEY
Near Minneapolis, Minnesota 55439
Adam
Job Details:
11/15/2022
Fridge temp 62degrees Freezer top 40 degrees. Freezer bottom 10 degrees The fridge and freezer warm and not cooling. I noticed I didnt hear the evap fan making any noise. Yep the fridge fan was working properly. Damper was opening and closing. Just not turning the fan. Ordered evap fan motor and rescheduleWPW10128551 evap fan. ; ordrd 1 WPW10128551 (Evap fan)
We serviced a
KITCHENAID RANGE- GAS
Model KFGD500ESS03
Near Eden Prairie, Minnesota 55344
Adam
Job Details:
11/15/2022
Top oven wouldnt bake. But top one the broil would kick on. Tested unit and the igniter would glow after long time but wouldnt ignite the flame. Quoted customer new igniter then installed part. Reassembled unit and test now unit is working properly ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock
We serviced a
KENMORE RANGE- GAS
Model 790.78013
Near Savage, Minnesota 55378
Delton
Job Details:
11/15/2022
"Found that igniter was weak. Customer approved estimate. Replaced igniter, tested and oven preheated quickly and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Minneapolis, Minnesota 55418
Nate
Job Details:
11/15/2022
Dishwasher running loud when it drains. Has a bad drain pump assembly. I put this down for two time slots. part WD26X25104. Coming back Tuesday. ; ordrd 1 WD26X25104 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Minneapolis, Minnesota 55414
Nate
Job Details:
11/15/2022
Replaced broken drain pan. No leaks now.
We serviced a
GE REFRIGERATOR
Model GFE29HGDDBB
Near Minneapolis, Minnesota 55422
Nate
Job Details:
11/15/2022
Lights off and display off and locked. It was in sabbath mode. Showed customer how to turn it on and off. Holding down lock and dispenser light toggles between sabbath.