We serviced a
KENMORE RANGE
Model 790.78902
Near Big Lake, Minnesota 55309
Matt
Job Details:
11/23/2022
"Customer complaint is, WHEN TURNS ON THE OVEN, HEATS VERY SLOWLY & WONT REACH TEMP. Inspected and tested. Found the lower oven bake ignitor is weak.. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE RANGE
Model JB755FJ7DS
Near Big Lake, Minnesota 55309
Matt
Job Details:
11/23/2022
"Customer complaint is, BROKEN GLASS DOOR. Installed new glass pack. Range is now fixed."
We serviced a
GE DISHWASHER
Model GSD2000J01BB
Near Eden Prairie, Minnesota 55344
Adam
Job Details:
11/23/2022
Customers complaint was foam coming out the front of the machine. Found water In the unit because they just shut it down. Start up the unit and was a huge foam party inside the unit. Used some vegetable oil to cut down the suds took quite a bit to get it clean out. I never had the unit leak on me. The motor was louder then normal on this unit. They are using cascade platinum packets. Which I let the landlord know those have been a big issue. Because the motor was loud I checked under the unit and found that it was leaking and dripping at the dishwasher motor. Wasnt much but still was dripping. Showed the home owner. Quoted new motor assembly WD26X10013. Customer will think it over and let us know; saved tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Osseo, Minnesota 55311
Phillip
Job Details:
11/23/2022
Customer complaint was when the dishwasher was powered off. Water was still coming into the dishwasher. The customer had the water turned off and Disconnected when I arrived. The customers was also concerned the dishwasher was not draining water. I verified the dishwasher is draining properly and I found the valve solenoid broken. I replaced the water valve assembly and a verified operation. The dishwasher does not fill with water When its turned off anymore and it does wash and drain fine.
We serviced a
LG RANGE
Model LREL6323/01
Near Minneapolis, Minnesota 55444
Phillip
Job Details:
11/23/2022
The customer complaint was when she was using the oven smoke started to bellow out the vent and the right side of the range. I pulled the range out and removed the cooktop and right side panel. The insulation looked ok and I found nothing that was burning. I could see where the smoke was coming from. I could find was a little greasy spot on the right side of the liner. I advised the customer to run the oven at a higher heat on convection until the greasy spots burn off.
We serviced a
FRIGIDAIRE WALL OVEN++
Model FGEW3065KFB
Near Chaska, Minnesota 55318
Adam
Job Details:
11/23/2022
Unit is slow to get to temps and wont maintain temps. Found that the broil element kicked on and the convection element worked. Never felt the hidden bake element heat up. Pulled unit forward to ohm out the bake element and test voltage. Found the bake element is open. Quoted customer new element 318601604 element from Dey; ordrd 1 318601604 (ELEMENT - BAKE HIDDEN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Waconia, Minnesota 55387
Adam
Job Details:
11/23/2022
Installed ice maker and then tested unit. Its working properly now. Let customer know it can take a little while to make ice.
We serviced a
ELECTROLUX RANGE
Model EI30ES55JSD
Near St. Cloud, Minnesota 56301
Seth
Job Details:
11/23/2022
Customer back the day before woke up to range in lock position. Upon arrival and inspection I reset the lock and the machine went through self check and unlocked the doors and went back to a normal standby position. Checked all the major functionality along with watching temperatures in the machine cycled perfect I could not find any run away temperature conditions or issues. If this machine real fans we need to swap out the master board and the oven relay and control board.
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/23/2022
I replaced the failed inlet valve and tested the dishwasher it is now fixed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/23/2022
Customers concern was when the dishwasher drained that water ran out of the air gap or siphon break. Upon arrival and inspection we found there was buildup in the black hose that connected to her P-trap. We cleaned the air gap and the plumbing where it entered into the homes drain. We tested it three times and it rained perfectly after that. The dishwasher drain is now working as designed.
We serviced a
WHIRLPOOL CLEANING- DRYER
Model WED8000BW0
Near Sartell, Minnesota 56377
Seth
Job Details:
11/23/2022
"I completed the following actions, Vacuumed lint, oiled rollers, cleaned the bulkhead, and cleaned exterior vent hood it had fallen apart in the wall, customer notified."
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Sauk Rapids, Minnesota 56379
Seth
Job Details:
11/23/2022
"NE error, I found there was hard water build-up on the diverter motor. I quoted a sump as the seal is not individually sold. They declined repairs."
We serviced a
LG WASHER
Model WM3997HWA/01
Near Robbinsdale, Minnesota 55422
Nate
Job Details:
11/23/2022
"Leaking from filter. It wasnt screwed in all the way and had a lot of hair. Cleaned it and screwed it in nice and tight. No leaks. The flood pan was full of water to the brim. Wet vacd all the water out. Tested it, no leaks other than a little residual water inside washer base from previous leaking: recommended putting towel down in front to soak up residual water."
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24SCW6V2
Near Minneapolis, Minnesota 55426
Nate
Job Details:
11/23/2022
"Dishwasher control is flaky. Doesnt respond great. When you try and start a cycle it beeps after a minute or two. Took the dishwasher drawer out, there has been a lot of mouse activity. The drain line behind the back clip has a hole. Water is leaking out, onto the main control. Sent video and photos to RJ. Need authorization. My recommendation is that this be replaced due to the amount of mouse poop, and the cost of needed parts. Control board in the front panel of drawer, main PCB, and drain line. ; O-emld tckt"
We serviced a
BOSCH DISHWASHER
Model SHU3302UC/U11
Near Minneapolis, Minnesota 55424
Nate
Job Details:
11/23/2022
"Just drains. The float was stuck in the raised position. Set it back down, its totally dry. Now the dishwasher will run. But there were tons of suds, many of them leaking out. Most likely this is what caused water to leak down into the basin. I put veggie oil in the dishwasher and ran it and got rid of the suds. Also recommended Finish. Runs great now with no leaks."
We serviced a
KENMORE DRYER
Model 110.728021
Near Minneapolis, Minnesota 55423
Nate
Job Details:
11/23/2022
Not running. Found a bad door switch. Customer is going to replace it himself as he already changed out a thermal fuse himself. Quoted BB
We serviced a
LG DISHWASHER
Model LDP6809SS
Near Minneapolis, Minnesota 55407
Nate
Job Details:
11/23/2022
Replaced broken wash motor. Runs great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Richfield, Minnesota 55423
Phillip
Job Details:
11/23/2022
"The customer said the dishwasher would not drain. I found a lot of water in the dishwasher. When I started the cycle the dishwasher started the drain and it ran until all the water was drained out. The customer said it has been fixed 3-4 times already. He said the main control board, the water valve and door seal have been replaced. I did a fill and drain 3 times. The dishwasher is draining just fine. The dishwasher drain hose was connected to a y fitting then hooked to the disposal. The R/O system drains into the y and disposal. I advised the customer that I have seen before wheres that water from the R/O drains back down the drain hose into the dishwasher. The t connector was not completely vertical and the drain hose was angling down from the disposal. I straightened the white connector and raised the drain hose. I advise the customer to have the RO people come out and verify its installed properly ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
11/23/2022
The customer complaint was the freezer and fridge lights do not work. When I arrived I opened the doors to the fridge and freezer and all the lights were on. A few moments later the freezer light started to flicker. The freezer light switch seems a bit touchy and the led in the freezer is dim. Im going to order and replace the freezer light module and light switch. The customer says the freezer light has been replaced 2-3 times already. Today I replaced the freezer light module and the freezer light switch. I put some grease on the light module connection before I plugged the wires back in.
We serviced a
MAYTAG WASHER
Model MHWE450WW02
Near Sauk Rapids, Minnesota 56379
Seth
Job Details:
11/23/2022
Bad actuator error codes. I quoted replacement. He declined repair. Customer had the unit apart when I arrived.
We serviced a
GE MICROWAVE
Model CEB515P4N1WM
Near Zimmerman, Minnesota 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, NOT HEATING. Inspected and tested. Found the top door switch has failed.Customer approved repairs. Installed 3 door switches and tested. Microwave is working great. Microwave is now fixed. ; used 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near Saint Paul, Minnesota 55105
Delton
Job Details:
11/23/2022
Found that water valve is bad and has slow trickle when filling. Water screens are clear. Water valve needs to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Wp8540751 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS1
Near Saint Paul, Minnesota 55105
Delton
Job Details:
11/23/2022
"Found that the igniter is corroded and not always making a spark. Customer approved estimate. Replaced igniter, tested and sparks and ignites every time. Range is working good."
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Victoria, Minnesota 55386
Adam
Job Details:
11/23/2022
Customers complaint getting the LF error code. Which is a low fill. Went into test mode was getting that code. Went through test mode. All the valves kicked on and worked. Noticed a leak underneath removed kick panel and had water on the bottom pan. It was coming from a tear in the boot. Quoted customer on a new boot. We couldnt get the error code to happen the whole time I was there. Customer is going to think over doing the boot repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVA03
Near Saint Paul, Minnesota 55105
Delton
Job Details:
11/23/2022
"Found that ice maker is bad. Motor is stripped and not turning. Customer approved estimate. Replaced ice maker, tested and it cycles and fills. Ice maker is working good.; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Burnsville, Minnesota 55337
Delton
Job Details:
11/23/2022
Ran test and did not add soap and found that there were a lot of suds. I showed customer and she had recently changed soap when it started leaking. I recommended to use finish pods or go back to whatever they were using before. Also found that the black tar insulation was breaking off. I cleaned that out and explained was just for sound and didnt affect the dishwasher.Ran with cooking oil to rid suds. Dishwasher itself is working good and customer will change soap.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Burnsville, Minnesota 55337
Delton
Job Details:
11/23/2022
"Customer said leaked on floor and rug was completely wet. Ran test and found that seal, was corroded and bottom seal was warped. Filter was clogged with food and debris, cleaned that out. Replaced seals and splash shield, tested and after 20 minutes no leaks. Dishwasher is working good.; used 1 154827601 (TUB GASKET), 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154701001 (SPLASH SHIELD KITS) from stock"
We serviced a
KENMORE WASHER
Model 110.925912
Near Apple Valley, Minnesota 55124
Delton
Job Details:
11/23/2022
"Found that 2 of the 3 springs that hold tub level the screw fell out so when in rinse water would spray over the edge and leak onto floor.. Also the agitator dogs are worn out. Added screws and springs are secure and tub is now level and replaced agitator dogs. Upon testing washer stopped agitating then found that timer is bad as i can wiggle timer and get the motor to run.Timer needs to be replaced but shows not in stock. Timer WP3946475; used 1 80040 (DOGS) from stock, states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV448AGP/XAA
Near Zimmerman, Minnesota 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, AFTER 3RD LOAD IT MADE A ABNORMAL SOUND. Inspected and tested. The noise Im hearing sounds like just a vibration noise. I disassembled dryer and everything looks good. Reassembled and tested. Dryer is working great, just has a vibration noise. These Samsung dryer are known for being louder from vibration noise from the motor transferring to the casing. I think the noise was probably there before, but the idler pulley noise was covering it up. Ive looked this over as thoroughly as I can, and dont think theres anything else we can do to make it quieter."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Excelsior, Minnesota 55331
Adam
Job Details:
11/23/2022
"Installed parts from last diagnosis. Installed 5304509457 switch holder5304477389 lever door. Also new switches. I adjust the switch holder to the best spot. I reassembled unit and tested multiple times. Its a lot better but still having an issue if you close it lightly. Will need hinges and door. The hinges are just to tweaked. I tried to adjust it but nothing worked. I cant find any hinges think its part of the complete shell. ; used 1 5304509457 (Switch holder), 1 5304477389 (Striker), and 3 MICRO7 (3/16' MICROSWITCH) from stock, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Zimmerman, Minnesota 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, WONT GO PAST SPIN CYCLE & WONT WASH EITHER- WONT COMPLETE A CYCLE. Inspected and tested. Washer had a motor, shifter and long drain stored error. Found the drain pump and shifter were only sporadically working in test mode. When I started a cycle, the washer would go through the sensing and then go straight to done without filling or doing anything else. Washer needs at a minimum a new shifter and drain pump and likely a board. Customer is going to replace the washer. WE NEED TO REFUND CUSTOMER $50. ; saved tckt"
We serviced a
KENMORE RANGE
Model 790.944627
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/23/2022
Control board shorted and has big black mark (see picture) also rear left small cooktop burner element not heating. Burner coil shorted and broke. Also order infinite switch and overlay as its cracked. Due to costs will need autho.Control board 316462804; overlay 316419807; cooktop element 318178110; infinite switch 316436000Note: customer pulled out range and scratched their own floor.; saved tckt
We serviced a
SAMSUNG DRYER
Model DV393GTPAWR/A1
Near Saint Paul, Minnesota 55116
Nate
Job Details:
11/23/2022
"Dryer doesnt run. Found a bad thermal fuse. Ordered DC47-00016A. WP35001087; ordrd 1 WP35001087 (Thermal fuse)"
We serviced a
ELECTROLUX WASHER
Model EIFLS6OLT1
Near St. Cloud, Minnesota 56304
Seth
Job Details:
11/23/2022
"Not draining. I found an underwire in the pump, I removed it and tested it. The washer is now fixed."
We serviced a
GE RANGE
Model MISSING
Near Minneapolis, Minnesota 55411
Nate
Job Details:
11/23/2022
"Range has an F0 error code. The model number and serial number are worn off the tag. Unable to look up part numbers. I did turn off power to the oven out the breaker box and I gave it five minutes and turned it back on, and it reset the control so that the oven works well. She said it stopped working after they were broiling some things. The hinges are bent so the door does not fully shut up at the top of the oven. Phil is researching to see if he can figure out which hinges it would need and then if we can call the customer to give her a quote for the kitchen. Its a GE profile and it is roughly 20 years old.Customer doesnt have an owners manual. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Otsego, Minnesota 55330
Phillip
Job Details:
11/23/2022
Complaint is the dishwasher will not wash and gave fault code. The fail was for not draining but it drains fine. After it fills the wash motor just hums. No way to check for something stuck in these. It needs the wash motor W11416362 wash motor assembly. Need 2 hours on return. Please get approval. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Otsego, Minnesota 55301
Phillip
Job Details:
11/23/2022
Customer complaint was both sides not cooling well and water leaking down from ice maker. Today I found the freezer evaporator fan blade had fallen off and was not blowing air. I put the fan blade back on. I cycled the ice maker but very little water came in. The water dispenser also does not dispense water. I verified water is going to the filter but very little water is coming out the filter. I advised the customer to change the filter before doing anything else.
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Minneapolis, Minnesota 55418
Nate
Job Details:
11/22/2022
Replaced bad drain pump. Works great now. Much quieter.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, Minnesota 55340
Phillip
Job Details:
11/22/2022
The customer complaint is water is pooling down at the bottom under crispers. I looked over the work that was done. The foam on the evap cover is saturated. The drain is frozen over again. I advised the customer the cover should be replaced. I quoted Blue book for the repair. Im ordering the fresh food evaporator cover. ; ordrd 1 DA97-06323F (FRESH FOOD EVAPORATOR)
We serviced a
MAYTAG DRYER
Model MADC200XW0
Near Farmington, Minnesota 55024
Delton
Job Details:
11/22/2022
"Found that motor is locked up. Replaced motor and cleaned out inside dryer of lint build up, tested and dryer is tumbling and working good.; used 1 279827 (MOTOR) from stock"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A202
Near Otsego, Minnesota 55301
Matt
Job Details:
11/22/2022
"Customer complaint is, LEAKS AT THE BOTTOM. Inspected and tested. Found a hole in the outer drum. Washer needs to be replaced."
We serviced a
MAYTAG DRYER
Model MGD7100DW0
Near Otsego, Minnesota 55330
Matt
Job Details:
11/22/2022
"Customer complaint is, DOOR HINGE IS BROKEN. Installed new door hinge and tested. Door is now fixed."
We serviced a
WHIRLPOOL RANGE
Model WFE714HLAS1
Near Big Lake, Minnesota 55309
Matt
Job Details:
11/22/2022
"Customer complaint is, RUN AWAY TEMP. CANT TURN OFF. Customer said the oven would just keep heating and they would have to unplug it. Inspected and tested. Temperature sensor tested good. I preheated oven to 350F and after it preheated the temperature got to about 400F and then started dropping. Oven is cycling on the high side, but not sticking on. Im suspecting the relay on the board is sticking from what the customer is telling me, but is testing good while Im here."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Albertville, Minnesota 55301
Matt
Job Details:
11/22/2022
"Customer complaint is, FRIDGE IS GETTING LOUDER & LOUDER HAS TO SHUT IT OFF TO HEAR THE TV- IS COOLING FINE. Inspected and tested. FF compartment temperature was 39F and freezer was 9F. Put refrigerator into service diagnostics and thermistors, fans and baffle and heater all were working great. I removed the evaporator cover and found excessive frost buildup around the fan, but not the evaporator. I defrosted the fan and evaporator and after 20 minutes the evaporator only had frost on about 25-30 percent. The sealed system has failed. This is not covered by the warranty."
We serviced a
BOSCH MICROWAVE
Model HMV5053U/01
Near Champlin, Minnesota 55316
Matt
Job Details:
11/22/2022
"Customer complaint is, WHEN OPEN DOOR THE CIRCUIT BREAKER TRIPS. Inspected and tested. The door switch bracket is wore out. Installed new switch bracket and 3 micro switches. Tested and microwave is working great. Microwave is now fixed. ; used 1 WB06X10610 (SWITCH HOLDER), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Plymouth, Minnesota 55446
Phillip
Job Details:
11/22/2022
"The customer complaint is the dishwasher display was giving a fault code of F2 E2. That full code indicates no signal between the main board in the user interface. After inspecting, I found corrosion on the main board and at the connector going from the board to the user interface. I called the customer for the repair and Im ordering the main board and the connecting cable. ; ordrng 1 W11413274 (CONTROL BOARD - MAIN) and 1 W11028004 (JUMPER WIRE)"
We serviced a
KENMORE REFRIGERATOR
Model 10659292998
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/22/2022
"I replaced the filter, secured it, and flushed it. The filter has been changed.; pckd up 1 Gxrtdr (Filter)"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Excelsior, Minnesota 55331
Adam
Job Details:
11/22/2022
Unit wouldnt turn on. Customer just moved in. This is a brand new build and brought there dryer from Texas. Checked the outlet with my meter and I wasnt getting any power. Checked the breaker still nothing. Let customer know its an electric problem with the outlet. I advised to contact the builder and let them know so they can fix it right way. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTB00
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/22/2022
I replaced the valve and housing that had both had leaks. I watched it for 15 minutes the fridge is no longer leaking.; used 1 W10408179 (VALVE) from stock
We serviced a
WHIRLPOOL WALL OVEN++
Model RBD245PD88
Near Shoreview, Minnesota 55126
Nate
Job Details:
11/22/2022
I uninstalled the display board . SHIPPEDto a company to refurbish it.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Saint Paul, Minnesota 55118
Nate
Job Details:
11/22/2022
"Customer was concerned that she thought the washer was running loud. I put it in test mode, ran it through agitate and spin, slow and fast, also put it on a regular wash, let it run for 20 minutes, and did a drain and spin. Also checked transmission, belt, pully and actuator. Everything runs great. She also said shes been getting grey spots on her clothes. Recommended affresh and told her how to use it."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Sauk Rapids, Minnesota 56379
Seth
Job Details:
11/22/2022
Water is leaking from the dispenser area it no longer shoots out the hole. I found the water line had popped out of the dispenser holder. I reinstalled it and secured it with a zip tie. I tested it and it is no longer bathing the switches in water causing the ice and water to vend until they dry out. Please call and collect from the landlord.
We serviced a
FRIGIDAIRE MICROWAVE
Model FMT148G1W1
Near Rice, Minnesota 56367
Seth
Job Details:
11/22/2022
Not heating. The microwave has a bad magnetron. The customer declined repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC4WQTS00
Near Rice, Minnesota 56367
Seth
Job Details:
11/22/2022
Replace the compressor inverter board and tested. The unit kept right on and I saw the temperature change within 20 minutes. The fridge is now fixed.
We serviced a
KENMORE RANGE- ELECTRIC
Model n/a
Near Sartell, Minnesota 56377
Seth
Job Details:
11/22/2022
I replaced the controller and watched it preheat and cycle at 350?F. The oven behaved perfectly. Note there was only one issue on hand that I could see was that it was missing the anti-tip device but the home is owned by adults who have adult children now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Plymouth, Minnesota 55446
Phillip
Job Details:
11/22/2022
The customer complaint was the upper rack adjusters are broken and a rack stop is missing. I verified the issue and quoted the for the parts since they are not covered. I replaced the upper rack adjusters and the rack stop. The rack moves good now.
We serviced a
KENMORE DRYER
Model 110.970876
Near Champlin, Minnesota 55316
Matt
Job Details:
11/22/2022
"Customer complaint is, NOISEY WHEN FIRST STARTS UP, SQUEALS. Inspected and tested. Found the idler pulley was seizing up. Installed rebuild kit, vacuumed out inside of dryer and tested. Dryer sounds great. Dryer is now fixed. ; used 1 4392067 () from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSR/AA-02
Near Avon, Minnesota 56310
Seth
Job Details:
11/22/2022
Frosted up not cooling. I Tested the defrost system and it worked great. I checked the door seals and follow the instructions on the service bulletin for this problem. It appears there just is too much moisture in the system they will need to hard defrost it and it should recover fine. I did a temperature sensor as it was mentioned in the article if they have further issues after a three day defrost.
We serviced a
WHIRLPOOL RANGE
Model RF315PXPB1
Near Farmington, Minnesota 55024
Delton
Job Details:
11/22/2022
"This new part that was sent is the same wrong part as last one that was the wrong part. It is missing the orange L2 relay that is on the original board. Customer is getting antsy of getting this fixed and now she also has her top front left cooking element is sparking and that receptacle needs to be replaced. But until i get this board im not replacing other parts incase the range gets replaced.; saved tckt , states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFC21776ST/06
Near Apple Valley, Minnesota 55124
Delton
Job Details:
11/22/2022
Found that right side of freezer door side out is stuck and only opens about 6 inches. I cannot take off door without pulling out drawer all the way. I need to order glides before i break it and door wont stay on. Ordering parts and rescheduling.; ordrd 1 5218ja1009f (Freezer door rail) and 1 4403ja3005a (Drawer gear)
We serviced a
WHIRLPOOL DISHWASHER
Model DU8500XX0
Near Apple Valley, Minnesota 55124
Delton
Job Details:
11/22/2022
Old dishwasher. Found that water valve is getting power but very little water is coming in. Bad water valve. Also motor is squealing. Bad bearings on motor. Need to replaced motor/sump assembly and water valve. Parts are discontinued and NLA.Motor/sump 3369475; water valve 3369868; saved tckt
We serviced a
GE WALL OVEN++
Model PT7800SH4SS
Near Savage, Minnesota 55378
Delton
Job Details:
11/22/2022
Customer says oven will intermittently get really hot and burn food and will get an door lock error (temperature run away error) checked system and has many F20 error and based on test mode everything is functioning as im here. Appears to be that the bake or broil relay will get intermittently stuck. Looks like you have to pull out wall oven and split the microwave from the body of the oven to get to the machine control board. Customer approved estimate. Ordering parts and rescheduling. Scheduling extra time to take apart oven.; ordrd 1 Wb27x33487 (Machine control board)
We serviced a
LG WASHER
Model WM4270HVA
Near Wayzata, Minnesota 55391
Phillip
Job Details:
11/22/2022
The customer complaint was the washer would not drain and then gave a drain error OE. I removed the filter and checked the drain pump. I started the drain pump and I could feel the drain pump impeller is stripped. I quoted for a new drain pump. I replaced the drain pump assembly. I tested the washer and its working good now. ; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5000EW/A3
Near Eden Prairie, Minnesota 55346
Phillip
Job Details:
11/22/2022
Customer complaint is when they start the dryer. The motor does homes. If I moved the drum by hand the drum does spin. The motor is weak and will need to be replaced. ; ordrd 1 DC96-00790G (MOTOR ASSM)
We serviced a
SAMSUNG DRYER
Model DV42H5000EWA3
Near Eden Prairie, Minnesota 55347
Phillip
Job Details:
11/22/2022
"Customer complaint was the dryer is not heating at all. I started the dryer on a time dry and verified it. It was not heating. I took the dryer part and I tested the heating element and found that it was bad. Replaced the heating element and vacuumed up all the lint inside. I test the airflow outside, but it was higher than 10 feet. I can tell the air flow was poor because the flap was not staying wide open. Advise the customer to have the dryer ducts cleaned as soon as possible. The Dryer is now heating good. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
WHIRLPOOL WALL OVEN++
Model GBD307PRS01
Near Minnetrista, Minnesota 55375
Adam
Job Details:
11/22/2022
The display was dead and I could click the buttons and would hear the beep from the buttons. Could set it to bake it would run for a minute the beep. Disassembled unit to check connections. Everything was connected properly and its still not working. After 10 minutes a F2E6 code came up then went away. Checked whirlpool tech sheet and says its either the control board or touch pad. Touch pad seams to be working fine. No control board is available for this unit. Sending the control board assembly to get repaired then will reschedule customer once we receive the board backControl board 8303883Touch pad 8303182; snapped 2 QuickPics
We serviced a
KENMORE DISHWASHER
Model 66513073K212
Near Waconia, Minnesota 55387
Adam
Job Details:
11/22/2022
"THIS IS NOT A RECALL AND NEED TO GET PAID FOR VISIT. Customer complaint not draining or completing cycles. Found that the dishwasher would drain perfectly when not hooked up to the food disposal. Customer just replaced the food disposal. Checked the plug in the food disposal for the dishwasher and was still inside. Knocked it out and now its working properly. Also Rehooked up the food Disposal for the customer so it would work properly. Now its going through all the functions. ; used 1 Fitting5 (DISPOSAL PARTS) from stock, states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Saint Paul, Minnesota 55105
Nate
Job Details:
11/22/2022
Doesnt circulate water. Motor is seized up. Diverter is leaking too. Quoted for new sump assembly with motor. ; ordrd 1 W10861526 (Sump assembly)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, Minnesota 55406
Nate
Job Details:
11/22/2022
Replaced bad inner tub assembly and drive block that came with it. Ended up not needing to replace the transmission. Will return that to Sundberg.
We serviced a
FRIGIDAIRE RANGE
Model FEF326AQL
Near Chaska, Minnesota 55318
Adam
Job Details:
11/22/2022
"Unit wont bake and top burners are Smokey. Found the bottom bake element was busted and needs to be replaced. Broil is still working. Bake element 316075103. The top burners are really filthy and thats why they smoke has a lot of oil soaked in to them. Would need two small burners and one large. Left a voice mail Quoted JEFF at AGM waiting to hear back. Havent ordered the parts yet; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 316442301 (BURNER - COIL SURFACE UNIT 8' (PLUG-IN)), ordrd 1 316075103 (Bake element) and 2 318372211 (BURNER - COIL SURFACE UNIT 6' (PLUG-IN))s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W9RXXMFWS01
Near Saint Paul, Minnesota 55104
Delton
Job Details:
11/22/2022
"Found that evaporator fan motor is bad and not running. Also the evaporator drain is frozen over. The water pressure coming to ice maker is very low and only fills about 2 cubes when ice maker cycles.Customer approved estimate to replace evaporator fan motor and add heat probe. Picked up parts, replaced parts, tested and fan now runs and evaporator drains normally and no longer leaks. Refrigerator is working good.; used 1 819043 (DRAIN HEAT PROBE) from stock, pckd up 1 Wp2315539 (Evaporator fan motor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSP/AA
Near Saint Paul, Minnesota 55117
Delton
Job Details:
11/22/2022
Fresh food evaporator not defrosting. Evaporator cover full of ice build up coming out of vent holes. Cannot pull off cover but heater is open from board. Quoted for evaporator assmebly which has all parts needed.Please contact customer when we have quotes for other appliances and she is wondering if she can get discount since there are 3 appliances.If she wants repair this fridge will have to be unplugged 48 hours for all the frost to melt. Schedule 2 hours for this call since have to weave in heating element.Part# da96-00845a; saved tckt
We serviced a
LG WASHER
Model WM3670HRA
Near Eden Prairie, Minnesota 55347
Phillip
Job Details:
11/22/2022
The customer said that when it drains water was leaking. I started a drain and found water leaking from the rear of the machine at the top. I found the drain siphon hose was off of the tub. I cut the hose back about a 1/2 inch and put the hose back on. I tested it again and now no water is leaking when it drains.
We serviced a
THOR++ RANGE
Model HRG3080U
Near Saint Paul, Minnesota 55117
Delton
Job Details:
11/22/2022
"Front right burner not lighting. Found that spark electrode is cracked and sparking underneath cap. Also front right burner gas valve screw that secures its appears to be broken and knob is loose. (See pictures) please find parts info and quote customer. Also have 2 other appliances that need parts and repair she is wondering if she can get a discount since they all are in need of parts and repair.Also ill need some documentation on how to pull this apart to get to these parts. Never worked on Thor before, schedule me 2 hour block just for this unit.; saved tckt"
We serviced a
GE MICROWAVE
Model CEB515P2N1SS
Near Minneapolis, Minnesota 55413
Matt
Job Details:
11/22/2022
"Customer complaint is, MIC/CONVECTION OVEN- UNIT NOT WORKING. Inspected and tested. Found the oven TCO is fried. Installed new TCO and tested. Microwave is working great. Microwave is now fixed. ; used 1 MICRO9 (THERMAL FUSE) from stock"
We serviced a
LG WASHER
Model WM3070HWA
Near Chaska, Minnesota 55318
Adam
Job Details:
11/22/2022
Unit is dead. Tested the outlet and that was good. Checked the connection from the outlet to the noise board that was good. Was getting voltage to the main board from the noise board. But no light was on the main board. Per the tech sheet from LG it says at that point to replace the main board. Quoted customer new board. And they are going to get a new unit
We serviced a
ROPER RANGE
Model FGP314T00
Near Minneapolis, Minnesota 55416
Adam
Job Details:
11/22/2022
Was installing the igniter noticed that the right front gas line or VENTURI is cracked so gas is leaking before it gets to the igniter. Let tenant know. Her sister owns the house and talk with her. WP98017359 is the part number. Didnt install the igniters until they want to do full repair.
We serviced a
GE DISHWASHER
Model GDF510PSD6SS
Near Eden Prairie, Minnesota 55347
Phillip
Job Details:
11/22/2022
"Customer said the dishwasher will fill with water, but it does not wash the dishes and then it drains the water out. I hooked up the diagnostic tool and ran the circulation test. During the test dishwasher filled with water and then it said the circulation pump was on, but it was not. I tapped on the motor and then it came on. It will need a new circulation motor. I quoted the customer bluebook price. Im ordering the wash motor. ; ordrd 1 WD49X23778 (MOTOR/PUMP ASSM)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Roseville, Minnesota 55113
Adam
Job Details:
11/22/2022
Installed spray arm assembly from last diagnosis and now unit is working properly
We serviced a
SAMSUNG MICROWAVE
Model ME18H7G4SFS
Near Avon, Minnesota 56310
Seth
Job Details:
11/22/2022
"Microwave no longer heats. Customer was using the cooktop boiling water and began to use the microwave and there was a loud pop and flash. The cooktop is too close to the microwave per manufactures recommendations. The high-voltage system has failed I quoted a magnetron, capacitor, and diode. After speaking with the customer she is going to replace it with a thin model style that well have the appropriate amount of distance between the countertop and the bottom of the microwave."
We serviced a
KENMORE WALL OVEN++
Model 790.48903
Near Minneapolis, Minnesota 55419
Nate
Job Details:
11/22/2022
"Customer concerned about radiation and that its not heating right. She had microwaved blueberries and they didnt defrost like they normally do. Per the tech manual, I filled a 16 oz measuring cup of water and measured temp with thermocouple. 72 degrees. Then ran it on high for 1 minute. 107 degrees. Did this three times. 35 degree difference which the manual says it should be between 22 and 45 degree difference. Customer was concerned that it isnt working right still, and expected more tests than that. Ended up consulting with RJ. I pulled the double unit out with my oven cart, took it apart, and measured wattage and amp draw. 1783 watts and 14.8 amps. Perfect output on high side by transformer. Sounds good. Door latches work great. Microswitches work great. No wear on latch mechanism. Please see additional notes. Everything runs great. ; saved tckt , states that autho needed"
We serviced a
LG DISHWASHER
Model LDP6809SS
Near Minneapolis, Minnesota 55407
Nate
Job Details:
11/18/2022
Dishwasher grinds when trying to circulate and doesnt hardly pump any water. Has a bad circulation pump as already diagnosed by a competitor. ; ordrd 1 ABT72989205 (Circulation pump)
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near Saint Michael, Minnesota 55376
Phillip
Job Details:
11/18/2022
"Customer complaint is the ice will dispense, but water does not. When I pressed on the water dispenser pad, I did not hear a click or anything happened. I did check the water valve and the valve is good. When I pressed on the dispenser I did not get 120 V to the valve. I removed the dispenser cover and pieces of plastic came falling out and springs. After troubleshooting I determined it will need a whole dispenser assembly. Today I replaced the whole assembly. Its working good now."
We serviced a
KITCHENAID WALL OVEN++
Model KOCE500ESS11
Near Osseo, Minnesota 55311
Phillip
Job Details:
11/18/2022
"This is a different model than we had on record. This is a combo microwave and oven. Their are 2 issues both with the microwave. One is when the microwave door is shut softly the light stays on until the door is pushed again on the right side or the door is open and closed again. The other issue is the microwave does not heat and gives the f1 e5 inverter error. Per the tech sheet and diagnostics the following parts will need to be replaced. Please make sure this is approved and order parts. Need 2 calls worth and I will need to use the oven cart. No parts orders yet. Magnetron W11346197Inverter W11325604Switch harness assembly Bushing assembly W11449277; snapped 4 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Osseo, Minnesota 55311
Phillip
Job Details:
11/18/2022
Customer complaint was the fresh food is not cooling and the freezer is not freezing. I found the compressor is running and the fans are running. I removed the rear evaporator cover and found a small ball of frost in the cap tube. The system has a leak . Its a sealed system issue. The customer will go buy a new unit.
We serviced a
SAMSUNG DRYER
Model DVG50R5200W/A3
Near Monticello, Minnesota 55362
Matt
Job Details:
11/18/2022
"Customer complaint is, DRYER SMELLING LIKE GAS, THE DRYER IS LEAKING GAS EVEN WHEN NOT IN USE. Customer said that when they open the door after using they get a strong gas smell. Customer just painted the laundry room. I inspected gas connections and took apart dryer and inspected the gas valve and didnt find anything leaking. I ran dryer and its running perfectly and heat is cycling between 225F and 85F. Im confident the smell is coming from the dryer burning the paint fumes that are in the house."
We serviced a
GE DRYER
Model DPGT750GC2PL
Near Otsego, Minnesota 55330
Matt
Job Details:
11/18/2022
"Customer complaint is, INTERMITTENTLY WONT SPIN- LOUD & SLOW TO GET GOING. Inspected and tested. Dryer is in rough shape. Found the drum is cutting into the back wall and all four rollers are seizing up. Needs a new drum part number WE21X10015, new drum back part number WE14X10054 and all 4 rollers.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Otsego, Minnesota 55330
Matt
Job Details:
11/18/2022
"Customer complaint is, NOT DRYING OR CLEANING DISHES. Inspected and tested. Ran dishwasher through service diagnostics and circulation pump was sporadically working and heater turned on and was working perfectly. Needs a new circulation pump. ; used 1 w11084656 (MOTOR) from stock"
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFD
Near Elk River, Minnesota 55330
Matt
Job Details:
11/18/2022
"Customer complaint is, REPLACED PNL IS BEEPING AT RANDOM DAY AND NIGHT. IT'S EVEN WORSE THAN BEFORE. Both boards have been replaced by another company for the exact same problem and it didnt fix it. Customer said that when it beeps they would get a error, but doesnt remember what error. Inspected and tested. I cant get it to give a error. I removed back and inspected connections and tested temperature sensor and door switch. Everything is testing good. I advised customer to take a picture of the error next time it happens."
We serviced a
WHIRLPOOL WASHER
Model LSQ9200LQ0
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/18/2022
"Replaced timer, lid switch and agitator dogs, tested and washer fills, agitates, drains and spins. Timer is advancing. Washer is working good."
We serviced a
SAMSUNG MICROWAVE
Model SMH7185STG
Near Lakeville, Minnesota 55044
Delton
Job Details:
11/18/2022
Found that control board is shorted. I have power to the board but no LED clock. Customer said it would come on for awhile then shut off and then would come back on and work for awhile again. Also said that sometimes some of the buttons did not work when pushing them. I cannot test that as control board is bad and microwave is not turning on.Part is NLA DE94-02623G; saved tckt
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA01
Near Anoka, Minnesota 55303
Matt
Job Details:
11/18/2022
"Customer complaint is, TRIPS GFCI OUTLET. Customer said if they let it sit for a couple days, they can run a couple of cycles before it trips the GFCI. They tried running it on a different outlet and it still tripped. I pulled dishwasher out and ran it for over 30 minutes and didnt trip the GFCI. I did not see anything leaking, but the bottom of the water wall motor is really crusty like its been leaking and sounds really crunchy when its running. part number DD97-00484D. Customer declined repairs for now and is going to look into his options."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Saint Joseph, Minnesota 56374
Seth
Job Details:
11/18/2022
I replaced the heater and found one roller was bad. I replaced the roller as well. The dryer performed great. Temps were between 107 and 205. ; used 1 4581EL3001E (ROLLER) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model n/a
Near Maple Grove, Minnesota 55369
Adam
Job Details:
11/18/2022
Customer complaint unit is making the lights flicker. Ran unit multiple times and got it to flicker a couple of times. When running unit I measured the voltage of outlet and it never dropped from 120. Everything seams to be mechanically correct on washer. Suggested plugging a noise filter/power surge reducer and try that out. As of now washer is working correctly
We serviced a
LG DRYER
Model DLGX3471V
Near Osseo, Minnesota 55311
Adam
Job Details:
11/18/2022
Unit making loud noises during tumbling. Disassembled unit and found that the front roller was busted. Checked all the other rollers. The other rollers looked good. Quoted customer for new roller. Replaced roller and then cleaned up all the other rollers and oiled them. Also cleaned out the dryer. Reassembled unit and tested. Unit is working great. Installed roller front truck stock; used 1 4581EL2002H (DRUM ROLLER) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD7000DW1
Near Plymouth, Minnesota 55442
Adam
Job Details:
11/18/2022
"Unit was making loud noise during tumbling. Tested unit and sounds like a bad roller or idler. Disassembled unit and found that a roller was bad and idler was going out. Replaced rollers , idler and belt with kit 4392065 from truck stock. Reassembled unit and now it sounds great customer listen to unit also and said it sounded great; used 1 4392065 (REBUILD KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Roseville, Minnesota 55113
Adam
Job Details:
11/18/2022
Units top spray arm busted. Added photo to show the busted tab. Ordered spray arm assembly. W11545334 ordered from Sundberg. ; ordrd 1 W11545334 (Spray arm assy)
We serviced a
KENMORE REFRIGERATOR
Model NOTAVAILABLE
Near St. Cloud, Minnesota 56303
Seth
Job Details:
11/18/2022
Change in-line water filter behind the fridge. I will replace with the same filter as what is there. Part is on order.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE RANGE- ELECTRIC
Model n/a
Near Sartell, Minnesota 56377
Seth
Job Details:
11/18/2022
The range is overheating giving an error code. Upon arrival and inspection I checked the oven center and wiring to and from. The sensor is good the control board has bad. Part is on order.; ordrd 1 316633007 (Overlay) and 1 316630003 (Controler)
We serviced a
LG DRYER
Model DLGX2502V
Near Eagan, Minnesota 55122
Delton
Job Details:
11/18/2022
Found that the this has a side vent and inside dryer it came apart and was blowing hot air into dryer and tripped the high limit. Customer approved estimate. Replaced high limit and taped up all joints na d secured dryer vent. Tested and dryer is cycling heat normally. Dryer is heating and working good used 1 6931EL3003D (THERMAL FUSE) from stock