We serviced a
BOSCH WALL OVEN- ELECT
Model HBN8651UC/03
Near Minneapolis, MN 55446
Nate
Job Details:
10/31/2022
"10312022222pmZAC is the case number. The timer 7 times approximately over two weeks counted down and got stuck at the 2 minute mark. I wasnt able to duplicate the issue. I called Bosch tech support, they said the only thing you could do is replace the main clock control board. Customer asked that we dont worry about that since its working. In the future if it starts doing this issue again she will call and we would have to get authorization for the clock/main control for the oven. The upper right corner of the oven was bent, I bent it back down into place with my putty knife and painters tape to protect the finish."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM1
Near Edina, MN 55410
Nate
Job Details:
10/31/2022
The buttons are broken on control panel. Needs new control panel assembly.. ; schdld next appmnt for 11/2 WED !
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA52M7750AW/A4
Near Minneapolis, MN 55406
Nate
Job Details:
10/31/2022
"Has been shaking and water left at end of cycle. Found the wash tub next to the washer was plugged, looks like water is siphoning back into tub. It spins and drains great. Also recommended replacing lint trap on drain line. Its all packed full of lint. Lastly, I adjusted washer so it doesnt shake as much. Moved it a half inch into a new spot on the floor. Checked rotor and stator and theyre tight. Drain pump sounds great and drains strong. Good tension on tub shocks."
We serviced a
GE REFRIGERATOR
Model GTE18GSHBRSS
Near Minneapolis, MN 55416
Nate
Job Details:
10/31/2022
"Fresh food section warm, freezer cold. Found the Evaporator fan motor dead. Getting 120. Ordered new motor, picking up from Sundberg today. . ; ordrd 1 WR60X31522 (Evaporator fan motor)"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MED577QTQ0
Near Minneapolis, MN 55405
Nate
Job Details:
10/31/2022
Unit dead. Replaced dead thermal fuse. Checked airflow. 25 behind dryer and 15 outside. Runs great now. Recommended cleaning vent so it doesnt happen again. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model 40272900
Near Minneapolis, MN 55405
Nate
Job Details:
10/31/2022
Dead. Found a loose connection at the board. Reconnected it and made sure its secure.
We serviced a
GE DISHWASHER
Model PDW9980N00SS
Near Eagan, MN 55123
Delton
Job Details:
10/31/2022
Customer says that maybe %75 of the time the dishwasher will seemly stop mid cycle and still have water on bottom and then he will hav to run a rinse cycle to drain out the water. But then recently the rinse cycle wouldnt run when pushing start. As im here running in test mode all fucntions were working but then few buttons on touch pad stop responding. So it appears that touch pad is bad and stopping cycle mid way. Touch pad WD34X11158; saved tckt
We serviced a
KENMORE LAUNDRY CENTER
Model 41797802792
Near Eagan, MN 55123
Delton
Job Details:
10/31/2022
Without the dryer working i cannot fully verify if the vent is clogged or not. Dryer vent inside only run 3 feet and is clean and from what i can reach inside vent that goes though floor is clean. I explained to customer issues to look for after sears replaces dryer motor if takes 2-3 cycles to dry clothes that vent might be clogged and sounds like their association cleans the dryer vent and since its on 2nd floor we dont do it.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE540HOESO
Near South Haven, MN 55382
Seth
Job Details:
10/31/2022
I replaced a failed element and tested the range. Its now fixed.
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model FDGB23RGS2
Near Minneapolis, MN 55430
Nate
Job Details:
10/31/2022
"Not heating. Found bad gas coils. Lots of dog hair and lint, and a bad belt. Replaced the the belt and coils, oiled the bearing, vacuumed the lint. Runs and heats great now. ; used 1 5303931775 (COIL KIT), and 1 134503600 (BELT) from stock"
We serviced a
KITCHENAID RANGE- GAS
Model KGRS505XSS05
Near Minneapolis, MN 55443
Matt
Job Details:
10/31/2022
"Customer complaint is, COOKTOP VALVE WAS STUCK & NOW IT IS BROKEN OPEN AND LEAKING. Inspected and tested. Found the right front burner valve is broken and the middle burner valve is stuck. Installed new middle and front right burner valves and tested. Burners are working great. Range is now fixed."
We serviced a
MAYTAG WASHER FRONT LOA
Model MHWE251YG00
Near Saint Paul, MN 55105
Delton
Job Details:
10/31/2022
"Replaced door boot, tested and no more leaks. Washer is working good."
We serviced a
SAMSUNG RANGE- GAS
Model NX58K7850SG/AA
Near Lakeville, MN 55044
Delton
Job Details:
10/31/2022
Found that all burners and bake/broil have yellow flame. I checked hot water heater and also has yellow flame. I asked if customer had recently did painting/stationing or had any house work done recently that could fumes in the air and customer said no. SO based on multiple appliances having yellow flames tells me its a gas company issue. I referred customer to call his gas company and see why all gas appliances have a lot of orange/yellow flames.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeville, MN 55044
Delton
Job Details:
10/31/2022
"I verified that wires were cut/frayed deep inside door. Previous company had tried to splice the wires but is cut inside door. Per applitology people say the whole door needs to be replaced because even if you can splice wires it will happen again. I cant reach wires very well. Refrigerator/freezer is cooling fine.Will need autho, will be expensive.Freezer door part# LW11037733; saved tckt"
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGGS3065PFF
Near Minneapolis, MN 55446
Phillip
Job Details:
10/31/2022
The customer complaint was the main buttons like bake and broil and start do not respond when pressed. I verified that most of the buttons on the bottom row and left side do not respond. I tried to clean the ribbon cables and plug them back in but its still not working. I gave estimate for the panel replacement. I created a estimate. At this time they will look into buying a new range.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Maple Grove, MN 55369
Phillip
Job Details:
10/31/2022
"Today the customers complaint was, they dont know whats wrong with it, but the whole unit was dead. I found there is no power going to the dishwasher and then I found the wall switch above. The dishwasher was in the office position. The dishwasher started and was running as it should. When I talk to another person in the house, they said yes, they know it was off And they turned it off over a year ago. They said the previous technician told them that if the parts are replace its just gonna happen again so theyre better off to buy a new dishwasher. Today the dishwasher was working fine for me so I did not see any parts that need to be replaced. if it continues please see attention note."
We serviced a
LG WASHER FRONT LOA
Model WM3670HVA
Near Maple Grove, MN 55311
Phillip
Job Details:
10/31/2022
The customer complaint was the washer would not drain. I put into a drain and spin. The drain pump made noise but would not drain. I found the propeller on the mot was stripped. I replaced the drain pump. Now it drains and spins. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near Saint Augusta, MN 56301
Seth
Job Details:
10/31/2022
I installed a new something pump assembly and tested it. Its now fixed
We serviced a
UNKNOWN REFRIGERATOR
Model 650/0
Near Loretto, MN 55357
Phillip
Job Details:
10/31/2022
"The customer complaint was the fresh food was getting warm and display said vacuum condenser. The customer had unplugged the unit because the fresh food light would not go out and the light switch was hot. They had plugged it back in shortly before I arrived. The kids were home when it happen. They said the freezer seemed ok but the fresh food was getting warm. Today I found the lights in the fresh food would not shut off and the light switch was burning hot. I removed the left light switch and tested it. The switch is testing bad. I pulled the wires off the switch so the lights turn off. It will need a new light switch. Please look up the part and contact the customer to reschedule. I added pics. ; snapped 4 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dayton, MN 55327
Matt
Job Details:
10/31/2022
"Customer complaint is, TOP SHELF BROKEN. Inspected and found the top rack adjusters are broken. Quoted customer $300. to install new adjuster kit. Customer approved repairs. Installed new adjuster kit and tested. Dishwasher is now fixed. ; used 1 W10712394 (RACK ADJUSTER KIT) from stock"
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF315PXPB1
Near Farmington, MN 55024
Delton
Job Details:
10/31/2022
Customer says it will preheat and work for awhile then after a while will seem like range shuts off by itself and they will have to restart oven. As im here preheated oven and is heating and maintaining temperature. I found that control board must of locked up as it was unresponsive and stopped heating until i canceled cycle many times..Control board WP6610464; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near St. Cloud, MN 56301
Seth
Job Details:
10/31/2022
The adjuster to broken on the upper rack. I replaced them and tested it. The dishwasher is now fixed
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model FEQ332ES0
Near Rosemount, MN 55068
Delton
Job Details:
10/31/2022
"Replaced heating element and rebuild kit, tested and dryer is running quiet and is heating and working good.Office: please collect payment. "
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DB52J8060EW/82
Near Sartell, MN 56377
Seth
Job Details:
10/31/2022
Not tumbling. Failed idler caused the belt safety switch to disengage. I replaced the idler and tested. The dryer is now fixed.; used 1 DE634A (IDLER PULLEY) from stock
We serviced a
BOSCH DISHWASHER
Model SHU42L05UC/18
Near Saint Joseph, MN 56374
Seth
Job Details:
10/31/2022
Not filling not cleaning. The pump was weak and the unit was tipped forward 3/4 to 1 inch. I quoted the water valve and circulation pump. The customer would have to make this unit available the floor was installed after the dishwasher and it is too tall to remove.
We serviced a
KENMORE RANGE- ELECTRIC
Model 9119352191
Near Cold Spring, MN 56320
Seth
Job Details:
10/31/2022
I replaced the bad receptacle and burner and tested the range. It is now fixed. Please call and collect from Jacob.; used 1 4392061 (COIL BURNER KIT) from stock
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV365ETBGSF/A1
Near Chaska, MN 55318
Adam
Job Details:
10/31/2022
Unit would try to tumble but wouldnt unless I helped it. Disassembled unit and found that motor is just weak. Rollers and idler are still good just motor doesnt have the power to get it going. Quoted customer blue book and there going to get a new unit
We serviced a
GE RANGE- ELECTRIC
Model JB705ST3SS
Near Chanhassen, MN 55317
Adam
Job Details:
10/31/2022
Found that LF burner isnt working tested switch that was good. Tested element and it had failed replaced element now burner is working properly. The red light is on because her other RF burner the thermostat is bad and is why its cooking funny. She only wants to do the front left one.Installed WB30T10133 burner
We serviced a
BOSCH DISHWASHER
Model SHP878WD5N/11
Near Chanhassen, MN 55317
Adam
Job Details:
10/31/2022
Unit was giving E20 code. Found that the unit wouldnt even start would click then give code. Replaced motor because it tested bad. Then reassembled and reinstalled dishwasher. Tested unit multiple times for leaks. Now unit is working properly
We serviced a
SAMSUNG DISHWASHER
Model dw80r5061us/aa
Near Eden Prairie, MN 55344
Adam
Job Details:
10/31/2022
Installed drain pump from last diagnosis. Labor rate was up a little because had to do extra work just to remove the dishwasher. After replacing checked for leaks and everything is operating correctly
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS627UIW0
Near Minneapolis, MN 55424
Adam
Job Details:
10/31/2022
Swapped water lines from last diagnosis and now unit is working properly. Tested unit multiple times for leaks no leaks and cold water is cold water
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2867TF0
Near Otsego, MN 55374
Matt
Job Details:
10/31/2022
"Customer complaint is, THERE IS ICE FORMING ON THE BOTTOM OF THE FRIDGE, UNDER THE drawer. Customer said underneath the FF compartment bottom drawer water is forming and freezing. Inspected and tested. Found the right return vent was plugged solid all the way down into the freezer evaporator. I defrosted vent and disassembled the freezer evaporator cover and the whole right side return vent was plugged solid with ice. I defrosted all the ice from the evaporator. I took apart the filter housing and ran a couple of gallons through it and it never leaked. I dont know where the water is coming from. Its completely dry while Im testing."
We serviced a
KITCHENAID MICROWAVE
Model KMCC5015GSS
Near Osseo, MN 55311
Phillip
Job Details:
10/31/2022
Customer complaint was the microwave is dead. The customer had replaced some parts but its still dead. The customer had the microwave pulled out and the cover off of it when I arrived. I tested the fuse and it was bad. I found 2 of the door switches were bad. I quoted Blue bloom for the switchs. The customer had another 20 amp fuse. I replaced the 3 switches and the fuse. The microwave is working good. ; used 3 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
GE WASHER TOP LOAD
Model GTW685BSL1WS
Near Osseo, MN 55311
Phillip
Job Details:
10/31/2022
The customer complaint was the power button and start button do not respond. I verified that the power and start do nothing when you press them. If you rotate the knob the lights come on. I hooked up Newfi but there were no faults related to issue and no firmware update available. It will need the user interface control. I quoted Blue book for the repair. Ordering part from Marcone. ; ordrd 1 WH22X29345 (MODULE)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Monticello, MN 55362
Phillip
Job Details:
10/28/2022
"The customer said the dishwasher has water in it but it will not start the cycle, it just hums. I started a cycle and the dishwasher drained the water out, then it filled back in and I could hear the wash motor try to start and hum. It will need a new wash pump assembly. Today I replaced the wash motor assembly. I ran the dishwasher and now its pumping good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHN2844MF4
Near Mound, MN 55364
Adam
Job Details:
10/28/2022
We serviced a
GE DISHWASHER
Model GDT665SMN0ES
Near Otsego, MN 55301
Phillip
Job Details:
10/28/2022
Customer complaint was the dishwasher leaks soon as it starts to pump water in the dishwasher. I pulled the dishwasher out so I could see the bottom and after it started to fill water water was leaking out of the hose from the wash motor assembly. It will need a new wash motor. Today I replaced the wash motor. With the dishwasher pulled out I ran the dishwasher and verified its not leaking. I pushed it back in and ran again. The dishwasher is working and not leaking.
We serviced a
SAMSUNG DRYER- GAS
Model DV365GTBGWR/A3
Near Eagan, MN 55123
Delton
Job Details:
10/28/2022
Found that motor bracket popped off and caused blower wheel to hit front cover of blower and lock up. I put motor bracket on and cleaned out inside of dryer of lint build up and dryer now tumbles and is heating and working good. I recommended that vent be cleaned. Dryer is on 2nd floor of house and it looks like vent goes though the roof?Dryer is working good.
We serviced a
MAYTAG WASHER TOP LOAD
Model MISSING
Near Fridley, MN 55432
Nate
Job Details:
10/28/2022
"Not draining. Found a sock stuck in drain pump. Wet vacuumed all the water out. Then ran on a normal cycle, it filled, agitated and spun out great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
AMANA REFRIGERATOR
Model BR22VW
Near Roseville, MN 55113
Nate
Job Details:
10/28/2022
The freezer was getting frost. Found a gap in the freezer door seal. Steamed it which helped it get most of its original shape back. But a gap still on top. Installed a washer on the freezer door hinge to raise it up 1/8 inch. Now the door seals great.
We serviced a
ELECTROLUX RANGE- DUAL FUEL
Model ew30gs65gs9
Near Mendota Heights, MN 55120
Nate
Job Details:
10/28/2022
"Replaced spark module after testing for 120 coming to spark module. Module was receiving 120, but then when I turn burner knobs to light, voltage 120 doesnt go to ignitors. After replacing module, 120 goes to each ignitor. All ignite except front right. Swapped wires between front right and tleft. Left still ignites great. Front right didnt. Could see electrical spark for ignitor at base, under the burner. Then it sparked weakly, and would eventually ignite the front right burner but has a big poof. Needs new burner assembly. 316525103. DW is trying to find one. ; eml tckt failed , states that autho needed"
We serviced a
SPEED QUEEN WASHER TOP LOAD
Model AWNE82SP113TW01
Near Saint Paul, MN 55108
Delton
Job Details:
10/28/2022
"Customer says when he ran large load 1-2 times he smelled like rubber burning, he said small loads were fine. As im here I Ran quick wash with 6-7 large towels and I did not see or smell anything burning or malfunctioning. Only thing was that washer was not balanced, I balanced washer. I did not find anything wrong as I am here. I informed customer to notate what load when burning smell happened and he will call back if problem persists."
We serviced a
KENMORE WASHER FRONT LOA
Model 79641162410
Near Minneapolis, MN 55406
Delton
Job Details:
10/28/2022
Replaced door boot and ran test. Found there is a lot of suds in washer and i did not add soap. Showed customer and informed him to use less soap and gave some cleaning tips to avoid musty smell. Washer is working good.
We serviced a
GE WASHER FRONT LOA
Model GFW450SSM1WW
Near Rogers, MN 55374
Phillip
Job Details:
10/28/2022
The customer complaint was sometimes the washer does not drain all the water out and its leaking from the bottom. Because of the strong chemicals that are used in the restaurant the door gasket is deteriorating. I found water leaking from the gasket where it seals against the front tub. I ran the washer a few times and the drain cycle and you can hear the drain pump struggling to start. I cleaned the drain filter of the debris buildup but its still doing the same thing. I gave the customer a quote for a new door seal and drain pump. At this time customer declined repair because he may purchase a new combo washer and dryer set. He currently does not have a dryer. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG REFRIGERATOR
Model RB215BSSB/XAA
Near Buffalo, MN 55313
Matt
Job Details:
10/28/2022
"Customer complaint is, EVERYTHING IN FRIDGE IS FREEZING. Inspected and tested. FF compartment temperature was 24F and freezer was 12F. Sensors test good from the board. I removed the FF compartment evaporator cover and found heavy frost on the beginning of the evaporator coils and then nothing on the rest. Looks like the sealed system is failing and the refrigerator is running constantly to keep up. The condenser fan was running, but the compressor was extremely hot."
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23BC71IS3
Near Mendota Heights, MN 55120
Nate
Job Details:
10/28/2022
"Put through test mode with Jared. Icemaker continues to click and try and move. We were able to determine it needs the following parts: Needs: 241939901 and 241817701 and 241870101. Test mode 63c failed to activate the mold motor. DW RJ asked if you can try to track these down, but, Please refer this for another company, per RJs recommendation, if all the parts are available as this will be a time intensive repair. ; eml tckt failed , states that autho needed"
We serviced a
KENMORE DRYER- GAS
Model 110.70172
Near Minneapolis, MN 55423
Delton
Job Details:
10/28/2022
"Found that the cycling thermostat was open and cut power to gas valve. Could not get ahold of contact, I went ahead and replaced cycling thermostat and thermal fuse. Tested and dryer is cycling heat good. I checked vent and it ice clear. Dryer is heating and working good.Office: please contact owner/manager and collect payment. I could not get ahold of contact listed but went ahead and fixed dryer anyways.; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387134 (THERMOSTAT) from stock"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MEDB800VQ0
Near St. Cloud, MN 56303
Seth
Job Details:
10/28/2022
"Bad solder point, I repaired the board onsite."
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE2600AYW
Near St. Cloud, MN 56301
Seth
Job Details:
10/28/2022
The customers concern was with a squeak from his dryer. Upon arrival and inspection I found a small black discharge on the idler and there was a squeak the support rollers looked good. I pulled it apart and cleaned and oiled the rollers and idler. There is a bit of a panel rattle so I adjusted feet but the machine it helped with the rattle but it was not perfect. I looked but could not find any loose hardware on the bulkhead. No parts used just labor. Note customer asked about dryer vent outlets at the side of his home I recommended an option to help keep pests from entering the home.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Mound, MN 55364
Adam
Job Details:
10/28/2022
Unit was flashing normal light. Which indicates a leak. Found once I took the tray underneath out some water. Propped the washer on blocks then ran unit to find the leak. Found it was leaking from the motor and sump. Ordering motor sump assembly DD82-01376B; ordrd 1 DD82-01376B (Sump assembly)
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF231ANW/XAA
Near Eden Prairie, MN 55347
Delton
Job Details:
10/28/2022
Found that it is leaking from bottom of door seal inside washer. Found that inner boot clamp was loose and leaked because of that. I tightened clamp and did not find anymore leaks but seems like the door boot might of been slightly ripped along the edge of the clamp. I would say the new clamp and door boot is needed even though its not leaking anymore.Is door boot covered?Door boot DC97-16596A; inner boot clamp DC97-04981D; saved tckt
We serviced a
LG DISHWASHER
Model LDF6920ST
Near Chanhassen, MN 55317
Adam
Job Details:
10/28/2022
Door would just fall very quickly and heavy. Found that the hinge cable and spring had failed. Installed 4970ED4004G and 4933DD3001B. Now door is working great.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5500SQ0
Near Lakeville, MN 55044
Delton
Job Details:
10/28/2022
"Found that the lid switch is bad and wont sense that lid is shut to advance cycle. Also the left side cabinet was not secure to chassis and was rattling.Customer was upset and swearing that i could repair it and wouldnt be replaced. She wants it replaced. I informed i could call it in to AHS and let them know and it would be up to them to decide. She still wanted me to fix it and she will call into AHS and talk to them.I replaced lid switch and corrected cabinet. Tested and washer fills, agitates, drains and spins.It is a bit louder since its on 2nd floor and it vibrates the floor but is normal for this model. Washer is working good.; used 1 WP8318084 (LID SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model NOTAVAILABLE
Near St. Cloud, MN 56301
Seth
Job Details:
10/28/2022
"Sock in pump. I it would not come out I replaced the pump.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WP3363394 (PUMP **) from stock"
We serviced a
FRIGIDAIRE DRYER- GAS
Model FGR211AS1
Near Monticello, MN 55362
Seth
Job Details:
10/28/2022
"Improper use of the dryer. Bill for laborDamaging clothes, this dryer only has high heat option no lower temps. All the damaged clothes drying instructions call for line dry or low heat. I watched temps it cycled between 130s-120s. The dryer is working as designed."
We serviced a
GE MICROWAVE
Model JVM6175SK2SS
Near Farmington, MN 55024
Delton
Job Details:
10/28/2022
Vent fan has two speed settings and it is set by manufacture and is high and lower than high speed. Microwave was vibrating when using vent fan. I tightened mounting screws and vibration lessened but i explained that it doesnt vent outside and suction pulls up piece of paper good. Microwave is working good.
We serviced a
GE DISHWASHER
Model GHDA485N10CS
Near Big Lake, MN 55309
Matt
Job Details:
10/28/2022
"Customer complaint is, not cleaning. Inspected and tested. Found the lower and middle spray arm are plugged up with junk. Dishwasher sounds good and has good water pressure. Ordering both spray arms and sending them directly to the customer to install. ; pckd up 1 WD22X10047 (Lower spray arm) and 1 WD22X10046 (Middle spray arm)"
We serviced a
LG WASHER FRONT LOA
Model WM3470HVA
Near Chanhassen, MN 55317
Adam
Job Details:
10/28/2022
"Customers complaint is that she will get streaks on clothing randomly from the washer. Only thing I could find was the door boot starting to have mold and leaving marks. Also customers complaint is door sometimes not sensing it being shut. The outer door is damaged from trying to push it. It was working fine for me as of now. Could be the damaged door. Customer would like a new door and boot if possibleBoot MDS47123605Door ADC73047903; snapped 5 QuickPics, states that autho needed"
We serviced a
GE REFRIGERATOR
Model PYD22KSLCSS
Near Minneapolis, MN 55426
Adam
Job Details:
10/28/2022
"Installed ice maker from last diagnosis and now unit is working properly. Used SmartHQ unit filled with water no problem and the rack arm moved in and out just fine and no loud noise any more. Used WE49X3152410/26/22 17:22: AY there 10/26 WED, 14:36 to 17:21, Ice maker isnt working. Customer said that it wont fill with water. Put unit in test mode with SmartHQ. No error codes are related. Ran ice maker test unit filled and dispense the ice but was making a really loud noise from the ice maker and the rack arm didnt also return so it was stuck saying full; schdld next appmnt for 10/28 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, FRZING ON BOTTOM TRAY. Inspected and tested. Found the freezer defrost drain was plugged. I defrosted freezer and cleaned out drain. Also the side lights in the FF compartment and freezer light dont work. Quoted customer $318. to install new freezer light module. Customer approved repairs. Installed new freezer light and still didnt fix it. I tested the 4 lights in the FF compartment and they were good. Needs a new LED board. "
We serviced a
KENMORE DISHWASHER
Model 665.13042K113
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, DISHWASHER CYCLE DOES NOT RUN. THE CONTROL PANEL LIGHT IS ON BUT IT DOES NOT RUN. Inspected and tested. Found the circulation pump has failed and the diverter assembly is all corroded up and doesnt seem to be changing back and forth."
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model AGQ6000ES4
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, TUMBLES, NO HEAT. Inspected and tested. Found the thermal fuse had blown. Installed new thermal fuse and tested. Dryer is heating great and cycling between 215F and 115F on high heat. Dryer is now fixed. ; used 1 6931EL3003D (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5510VQ1
Near Champlin, MN 55316
Matt
Job Details:
10/28/2022
"Customer complaint is, ONLY TIMED DRY WORKS. DOES NOT WORK ON HEAVY DUTY, TAKES 3 OR 4 HOURS TO DRY. Inspected and tested. Found the timer has failed. I can get it to heat when I hold the timer, but stops when I let go. When it is heating, the heat spiked to 270F before I shut it off. The vent needs to be cleaned. Quoted customer $410. to install new timer and $100. to clean vent. Customer approved both. Cleaned out vent and ordering timer. Airflow on outside of house is now 22mph and back of dryer is 35mph. Installed new timer and tested. Dryer is heating great and cycling between 235F and 105F on high heat. Dryer is now fixed."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE540HOESO
Near South Haven, MN 55382
Seth
Job Details:
10/28/2022
Bake not working. Failed element is on order. Call and schedule my calendar is broken; ordrd 1 W10779716 (Element)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE6234DQ2
Near New Hope, MN 55427
Phillip
Job Details:
10/28/2022
The customer complaint was the washer is leaking. I removed the from cover and filled the washer. Water started to leak out the drain pump. I also found the dryer duct was disconnected. I quoted for the whole repair. I replaced the drain pump and taped the dryer duct so it wont come off again. I vacuumed up the lint build up.
We serviced a
AMANA REFRIGERATOR
Model DRB1801AW
Near Eden Prairie, MN 55347
Nate
Job Details:
10/28/2022
"Fresh food and freezer are room temperature. Compressor is running, really hot, all fans running but zero frost on evaporator. Sealed system issue. DW can you please call Advantage and let their office know. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG DRYER- GAS
Model DV42H5200GP/A3
Near Wayzata, MN 55391
Phillip
Job Details:
10/28/2022
The customer complaint was the dryer is very loud. I started the dryer and verified the noise is not normal. I took the dryer apart and found the idler pulley wheel was very stripped out and fell off the shaft. I replaced the idler pulled and oiled the rollers. The dryer sounds better and now just makes the normal sounds. ; used 1 DE634A (PULLEY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Long Lake, MN 55356
Phillip
Job Details:
10/28/2022
This is a built in refrigerator and Wright Hennepin does not cover built in so nothing is covered on it. The customer complaint is the fresh food is not getting to set temp and the over temp alarm is going off. The freezer is set to minus 10 and the fresh food was on max coldest setting. The freezer showed minus 10 and the fresh food showed 51. I found the cold air return was blocked so the fresh food was not getting good air flow in the section. There is frost and ice build up only on the right side of the evaporator and in the air ducts. A door may have been left ajar and allowed warm air to leak in and cause the frost and ice build up. The evaporator has normal amount of frost. The evaporator fan is working fine. The defrost is working fine. After I cleared the supply and return duct the air flow is better. Theirs a small chance it has a sealed system issue but as of today the evaporator looked good. Sometimes ice accumulating on the right side of the evaporator can be caused by a low charge which is caused by a leak in the sealed system.
We serviced a
GE DISHWASHER
Model GDT695SFL3DS
Near Osseo, MN 55311
Adam
Job Details:
10/28/2022
Installed display board and control board from last diagnosis and now unit is working properly. Ran unit on every cycle and it worked great.
We serviced a
GE RANGE- ELECTRIC
Model PB975BM2BB
Near Maple Grove, MN 55311
Phillip
Job Details:
10/28/2022
The customer complaint was the center ring on the front right burner was not working. I turned on the burner and verified the center ring was not coming on but the other 2 were. I had the customer cut the power. I lifted up the top so I could test the element. After testing the center ring I found it was bad. I replaced the burner element. The customer turned the power back on and I tested the burner. All is working good now.
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Minneapolis, MN 55411
Nate
Job Details:
10/28/2022
Not washing dishes. Fills with water but wash motor sounds bad and it doesnt hardly spray any water. Needs a new circulation pump. 12008381. He is going to check with brother today and let us know if he wants us to do it. I told him I could be back on Wednesday.
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Elk River, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, LEAKS FLOODED FLOOR & BASEMENT CEILING. Inspected and tested. Found the diverter rubber is falling apart and the water is just dumping out the bottom. This is a known manufacturer defect. "
We serviced a
GE DRYER- ELECTRIC
Model DPXH46GA6WW
Near Minneapolis, MN 55418
Nate
Job Details:
10/26/2022
"Dryer smelled like burning. Took dryer apart and cleaned a good amount of lint out, much of it charred. Got it really nice and clean. Lubricated rear bearing. Runs and heats great now, doesnt smell like burning."
We serviced a
JENN-AIR RANGE- GAS
Model PRG4810NP
Near Roseville, MN 55113
Nate
Job Details:
10/26/2022
"Took apart the connections on the gas line to install new regulator but regulator doesnt fit. Needs two 3/4 female ends and one is a half inch. RJ is going to speak with FW and see what we should do, and call the customer. Need to return this part to DEY. ; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FMB330RGC0
Near Saint Paul, MN 55104
Nate
Job Details:
10/26/2022
"Dishwasher not draining. Disconnected the drain line and found a big piece of plastic wedged in the pipe that goes into the plumbing under the sink. Cleaned that out, drains great now."
We serviced a
GE REFRIGERATOR
Model GFE27GGDCWW
Near Rogers, MN 55374
Phillip
Job Details:
10/26/2022
The customer complaint was the whole unit is not cooling well. The freezer was around 11 and the fresh food was over 40. I hooked up the Newfi device. The Newfi tool shows the condenser fan is not working. I test the voltage to the fan and found the voltage is good but the fan is not functioning. I quoted the customer Blue book. Im going to get the fan tomorrow from Sundberg and return 10/27th. ; pckd up 1 WR60X10358 (CONDENSER FAN MOTOR NEW STYLE HIGH EFFICIENCY)
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Saint Michael, MN 55376
Phillip
Job Details:
10/26/2022
Customer complaint was the fresh food is not cooling. I found the fresh food section is not holding temp. I removed the fresh food evaporator cover and found the evaporator had a normal frost pattern and the fresh food fan was not running. I turned the fan by had and it just grind and squealed. I gave the customer a quoted for the fan. I replaced the fan. I also was able to tighten the screws on the freezer door handle. So now they dont need to use duct tape to keep it on. ; used 1 WR60X26866 (EVAP FAN MOTOR (NON-STANDARD SXS)) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAEWW/AA
Near Minneapolis, MN 55429
Phillip
Job Details:
10/26/2022
"Customer complaint is the fresh food is not cooling well. I found frost sticking out the holes on the fresh food cover. I peeled the cover back a little and when I did I found the foam cover was all broken into pieces. It looks like its been repaired before. The refrigerator will need the fresh food evaporator cover, drain kit , temp sensor and most likely the heater. I was unable to get the model with the revision number 6 to pull up parts. Please research and contact the customer with a quote. I added the BOM number, the revision number and added a pic. Please ask the customer to power it off for 24 hours with doors open. If fully defrosted job takes less than an hour. ; snapped 1 QuickPics, states that autho needed"
We serviced a
GE DRYER- ELECTRIC
Model DPXR483EA1WW
Near Otsego, MN 55330
Phillip
Job Details:
10/26/2022
Today I replaced the door switch and put the dryer back together. I started the dryer and its all working perfectly good today.
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA01
Near Minneapolis, MN 55406
Nate
Job Details:
10/26/2022
"Dishwasher leaking. When I got here I could see a drip coming down from where the seal is around the sump.Ordered from Sundberg, coming back next Wednesday to install. ; ordrd 1 Dd62-00050a (Sump seal)"
We serviced a
LG DRYER- ELECTRIC
Model DLG4802W
Near Eagan, MN 55123
Nate
Job Details:
10/26/2022
Replaced drum with drum AHS sent us. A ton of burnt lint inside the dryer. Vacuumed it all out. Runs great now.
We serviced a
KENMORE DISHWASHER
Model 66512413N412
Near Becker, MN 55308
Seth
Job Details:
10/26/2022
The dishwasher is leaking. I found the dishwasher is leaking from the sump assembly seal. To repair the unit I would need part number W10902307. There is extensive cabinetry and floor damage. I found the whole lower bank of kitchen cabinets showed damage on the outside wall. The water leaked through into the basement as well. The customer will be making a homeowners insurance claim and asked that we hold off on scheduling repairs until she works with them. It is not her intention to reinstall that old dishwasher that has caused the damage in her kitchen once its Restored.; saved tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near St. Cloud, MN 56304
Seth
Job Details:
10/26/2022
Dishwasher looses power after selection is made and door is closed. It restarts its program then resets. The control board is bad. I quoted he wants to talk with his wife and let us know if he wants to move forward.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV45H7200EW/A2
Near Sauk Rapids, MN 56379
Seth
Job Details:
10/26/2022
I clean the dryer duct gained over 10 miles an hour at the outside vent. And I replaced the relay board. I tested major functionality work perfect.
We serviced a
BOSCH DISHWASHER
Model SHXN8U55UC/07
Near Eden Prairie, MN 55347
Delton
Job Details:
10/26/2022
Ran test and only thing i found was that the bottom rack handle was bent and pushing against the door causing it maybe not fully seal around door or enough pressure to pop door open and stop cycle to make it appear its not draining? I am guessing since all functions are working good as im here. I explained to customer and what to possibly look for if problem continues customer will call back.
We serviced a
GE REFRIGERATOR
Model PYD22KSLCSS
Near Minneapolis, MN 55426
Adam
Job Details:
10/26/2022
Ice maker isnt working. Customer said that it wont fill with water. Put unit in test mode with SmartHQ. No error codes are related. Ran ice maker test unit filled and dispense the ice but was making a really loud noise from the ice maker and the rack arm didnt also return so it was stuck saying full; schdld next appmnt for 10/28 FRI !
We serviced a
WHIRLPOOL RANGE- GAS
Model WFG520S0AS1
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
Wont bake. Failed DSI board and harness. I inspected it and it started to work after I re-assembled it. I quoted harness and board.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1846VSA
Near Burnsville, MN 55337
Delton
Job Details:
10/26/2022
"Found that the magnetron is shorted and making loud buzzing sound. Customer approved estimate. Replaced magnetron, tested and microwave is heating and working good.; used 1 4150019905 (MAGNETRON) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5510VQ1
Near Champlin, MN 55316
Matt
Job Details:
10/26/2022
"Customer complaint is, ONLY TIMED DRY WORKS. DOES NOT WORK ON HEAVY DUTY, TAKES 3 OR 4 HOURS TO DRY. Inspected and tested. Found the timer has failed. I can get it to heat when I hold the timer, but stops when I let go. When it is heating, the heat spiked to 270F before I shut it off. The vent needs to be cleaned. Customer approved both. Cleaned out vent and ordering timer. Airflow on outside of house is now 22mph. Part on order. ; ordrd 1 WPW10185981 (Timer)"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Minneapolis, MN 55448
Matt
Job Details:
10/26/2022
"Customer complaint is, TIMER WILL NOT ADVANCE, DISHWASHER STARTS THE CYCLE JUST FINE, BUT WILL NOT PROGRESS PAST 3 MINUTES IN. Inspected and tested. No water is entering dishwasher. Found the water supply line had a flood defender end on it and it was closed. Installed new water supply line and tested. Dishwasher is working great. Dishwasher is now fixed. ; used 1 HOSE3 (Kdw672pp 3/8' DISHWASHER HOS) from stock"
We serviced a
ELECTROLUX RANGE- GAS
Model EW30GS65GS7
Near Ramsey, MN 55303
Matt
Job Details:
10/26/2022
"Customer complaint is, OVEN IS NOT IGNITING. Inspected and tested. Found the bake ignitor has failed. Quoted customer $287. to install new ignitor. Customer approved repairs. Installed new ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE745H0FS1
Near Elk River, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, HAD AN ELECTRICAL BURNING SMELL & THEN THE FAN SHUT OFF & NOW IT WONT TURN ON. Inspected and tested. Cooktop works great. When you try choose any of the oven functions it says feature not available. I pulled out range and unplugged and tested all the oven components and everything tested good. I inspected the board and didnt see anything visible wrong. I reassembled and now oven is heating, but after preheating the broil element is stuck on and the oven got to 550F before I shut it off. The broil relay on the board is stuck on. Needs a new board.. Part number is W11308431."
We serviced a
GE REFRIGERATOR
Model GSE25GSHECSS
Near Otsego, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, FREEZER PORTION OF OUR SIDE BY SIDE REFRIGERATOR IS NOT GETTING AS COLD AS IT SHOULD BE. Inspected and tested. Freezer temperature was only 28F and FF compartment is 37F. After removing the evaporator cover, I found that it had just gone through a defrost cycle so there was no frost on the evaporator. After 20 minutes there was only frost on about 60 percent. The sealed system is failing and cant keep up. Customer is going to replace the refrigerator."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
"Broken rack adjusters, parts on order. ; ordrng 1 W10712395 (RACK, UPPER ADJUST ASSM)"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE9316AYW
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
"Not tumbling. DIY special, the motor was bad. I quoted replacement the customer opted to replace it was over 20 years old."
We serviced a
GE RANGE- GAS
Model JGB735SP1SS
Near Cold Spring, MN 56320
Seth
Job Details:
10/26/2022
Broil makes a bad noise. I ran the unit 20 minutes on different setting and could not duplicate any issues. The propane conversion was done flames looked good.
We serviced a
LG WASHER FRONT LOA
Model WM3570HVA
Near Minneapolis, MN 55410
Nate
Job Details:
10/26/2022
"Washer is leaking, giving IE error. Found a bad rear bearing. Decent play between tubs. In test mode drains great but on spin runs loud. I let customer know."
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGGF3054MFE
Near Minneapolis, MN 55410
Nate
Job Details:
10/26/2022
Not getting up to temp. And takes a long time to bake. Replaced a bad bake ignitor. Heated to 400 quickly. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF368LXPB0
Near Apple Valley, MN 55124
Delton
Job Details:
10/26/2022
"Replaced front oven door glass, tested and oven door opens and closes, door is working good. Checked other functions and range is working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Maple Grove, MN 55369
Phillip
Job Details:
10/26/2022
Customer complaint was the dishwasher is leaking out of the front. Customer said they ran it twice and it leaks right away at the front. Then the customer ran it two more times afterwards and now it does not leak at all. I started the dishwasher and let it run for about 1015 minutes and it was not leaking. I then open the door and found the bottom had quite a bit of suds. The customer said she filled the rinse aid dispenser and some may have spilled out. She thinks she filled it around the same day. It started to leak. I went over cleaning instructions and I cleaned the filter in the dishwasher. I advise the customer to use a less soapy of a soap and to clean the dishwasher monthly.