We serviced a
WHIRLPOOL DRYER
Model WGD88HEAW2
Near Minneapolis, MN 55446
Matt
Job Details: 01/03/2024
"Customer complaint is, TUMBLING SLOW MAYBE , NOT DRYING AS WELL THERE IS A HEAT.. SHE IS RUNNING LOADS TWICE TO DRY. Inspected and tested. Found the idler pulley is seized up, so the drum is struggling to turn. Also the belt is cracked. Customer approved repair. Installed new rebuild kit and vacuumed out bulkhead and inside of dryer. Tested and dryer is working great. Dryer is now fixed.
We serviced a
SAMSUNG WALL OVEN++
Model NQ70T5511DS/AA
Near Andover, MN 55304
Phillip
Job Details: 01/03/2024
The main board for the microwave was defective. Today I replaced the microwave control board. I tested the microwave for about 6 minutes. It was boiling water.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Lakeville, MN 55044
Nate
Job Details: 01/03/2024
Replaced waterlines and connectors. Cycled icemaker and dispensed water from water dispenser. No leaks now.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Inver Grove Heights, MN 55077
Nate
Job Details: 01/03/2024
"Dryer doesnt run. Found a lot of lint, a bad thermal cut out and afraid belt. Replaced belt and fuse, vacuumed out dryer.
We serviced a
AMANA DRYER
Model AED4675YQ1
Near Minneapolis, MN 55448
Phillip
Job Details: 01/03/2024
The dryer does not start or do anything. I verified its getting 240 volts. I pulled the fuse out and tested. I found the rear fuse is bad. I replaced the fuse and tested the dryer. The dryer heats and works good. The air flow is good. It could have been over loaded.
We serviced a
MAYTAG RANGE
Model MGR5751BDW
Near Saint Paul, MN 55104
Nate
Job Details: 01/03/2024
"They couldnt cancel a bake cycle so the gas company red tagged it. The overlay on the control was ripped and the cancel button wasnt making good contact with button on board. Button on control board is worn down a little. I quoted for new overlay and control assembly but its 20 years old so they just want to get hopefully another year out of it. I used tape to reinforce overlay, on the back side of it, and added extra tape onto the button on the board. Now the buttons respond much better. Front right burner didnt ignite great. I cleaned terminal and now it sparks well and ignites great.
We serviced a
GE REFRIGERATOR
Model GYE22KSHESS
Near Maple Grove, MN 55311
Matt
Job Details: 01/03/2024
"Customer complaint is, STILL HAS CONDENSATION ISSUES. Inspected and tested. FF compartment is 40F but customer had just removed a bunch of food. Theres condensation on some of the plastic and glass items in the fridge. I removed the evaporator cover and found its got a crack in it and the foam is water logged. Theres a service bulletin for moisture problems and it has you replace the duct tower with an updated part. Installed new FF evaporator cover and air duct tower. Refrigerator is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Maple Grove, MN 55311
Phillip
Job Details: 01/03/2024
The customer said the dishwasher fills with water but does not wash. I tested and verified the wash pump motor is getting power but does not work. I replaced the wash pump motor and reset the control. The new motor is working good.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Minneapolis, MN 55413
Nate
Job Details: 01/03/2024
"Taking a long time to pre heat, and also they have to set the temperature higher than the desired temp. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 10 minutes.
We serviced a
SPEED QUEEN DRYER
Model ADELRGS171TW01
Near Excelsior, MN 55331
Adam
Job Details: 01/03/2024
Making loud noise during cycle verify comp pitched squeak disassembled unit and found a bad idler removed idler and found one on truck. installed part reassembled tested. Unit is working great again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Excelsior, MN 55331
Adam
Job Details: 01/03/2024
"Installed part from last diagnosis once the new fan assembly was installed- Reassembled tested again and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWC425BWO
Near Eden Prairie, MN 55346
Adam
Job Details: 01/03/2024
Customers complaint is washer not spinning clothing out. Put unit in spin. Right away heard and notice the basket not spinning and the hub sounds stripped. Disassembled unit and found the hub was completely stripped out and had nothing left to grab to the shaft with. Customer approved installed new part. Recalibrated and now unit is working properly.
We serviced a
LG WASHER
Model WT7300CW/01
Near Eden Prairie, MN 55344
Adam
Job Details: 01/03/2024
Tenants complaint is shacking and banging. Unit was way un level. Which right there will cause issue. Customer said from when they installed a year ago it was unbalanced and it's been getting worse and worse. Rebalanced unit. Tested unit is working properly.
We serviced a
SAMSUNG WASHER
Model WF438AAR XAA
Near Minneapolis, MN 55438
Adam
Job Details: 01/03/2024
"Customer service complaint is getting air cold for not draining. Filled unit with water, drained it drained really well went through test mode. Everythings working properly. Only thing I could notice was unit shaking more than usable and being louder. Sounds like a bad bearing in the front or spider bracket going out. Let it go all way through. Never got an error code. Im not able to find the issue at this time. The customer know if it happens again take a picture of the air code. Try it on a different cycle and see what happens."
We serviced a
KENMORE DRYER
Model 110.75132411
Near Minneapolis, MN 55438
Adam
Job Details: 01/03/2024
Cleaned vents from last diagnosis. Now getting 18 mph out side.
We serviced a
LG REFRIGERATOR
Model LRMDS3006S/02
Near St. Cloud, MN 56303
Brandon
Job Details: 01/03/2024
"Customer stated the unit is not dispensing water, or ice. Checked the water dispenser and found only water dripping out. Checked the hoses on the top of the door(ok) checked the rear lines on the unit for kinks or damage (ok) removed the main water line and made sure there was water (ok) removed the line off of the valve and ran only a little water dripped out. Ordered new water valves ; ordrd 1 AJU73432816 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Clear Lake, MN 55319
Brandon
Job Details: 01/03/2024
Customer states the water dispenser is cutting in and out when dispensing water.Put unit in diagnostic mode. Tested the paddle switch (ok) removed top cover removed line at door and tested again (ok). Removed shelves and back covers tested power on the valve it is getting a constant 120volts. Quoted the customer a new valve. Customer approved ; ordrd 1 W11043013 (Valve)
We serviced a
BEKO REFRIGERATOR
Model BFFD362288
Near Minneapolis, MN 55410
Nate
Job Details: 01/03/2024
Inverter board getting 120 vac but compressor not running. Windings are all 6.7 ohms on compressor. Needs new inverter board. Ordered from Marcone. Customer paying the extra $30 for rush delivery so I can be back on Monday the 9th. Morning. Wife will know that Im coming some time in the morning. ; ordrd 1 5970511500 (Inverter board)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Otsego, MN 55362
Matt
Job Details: 01/03/2024
"Customer complaint is, LEAK FROM THE FILTER IS GOING DOWN TO THE FREEZER. Inspected and tested. Found its leaking from a crack in the water reservoir tubing. Needs a new reservoir. Part on order. Customer needs to unplug refrigerator and defrost the freezer after we repair the water leak because theres ice buildup in the freezer causing the drawer to not open and close right. I also advised customer to turn the water off to the refrigerator until we do the repair because its leaking when you use the dispenser or when the ice maker cycles. ; ordrd 1 W11168758 (Reservoir) and 1 W11390781 (Wire ties)"
We serviced a
GE DISHWASHER
Model GDF630PSM5SS
Near Maple Grove, MN 55369
Matt
Job Details: 01/03/2024
"Customer complaint is, FAILURE TO DRAIN CODE. Inspected and tested. Found the drain pump has failed. Also the drain hose has a black rubber extension. Quoted customer $385. to install new drain pump and extension hose. Customer approved repairs. Parts on order. I need 2 hours on my return trip. ; ordrng 1 WD19X25461 (PUMP ASSM - DRAIN) and 1 8269144A (AIR GAP PLASTIC)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Anoka, MN 55303
Phillip
Job Details: 01/03/2024
"The kid does not always lock. The back right side of the lid is cracked so when the lid is closed it does not always lock. It will need a new lid assembly. W11256781 lid assembly ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DRYER
Model DBLR333EG6WW
Near Osseo, MN 55311
Matt
Job Details: 01/03/2024
"Customer complaint is, IT MAKES A WIERD SOUND WHILE ITS DRYING, SHAKES. Inspected and tested. Found the front bearing assembly is wore out and some of the glides are completely gone. Blue book is $353. to install new bearing kit. I called Steve and left a message, but never heard back. I installed the kit per Phil approval and left Steve another message saying I was going to install it. Installed bearing kit and vacuumed out bulkhead and inside of dryer. Tested and dryer sounds great. Dryer is now fixed. Please bill customer. ; used 1 WE49X20697 (BEARING ARM - DRUM TOP FRONT W/FELTS) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.17533202
Near Minneapolis, MN 55413
Nate
Job Details: 01/03/2024
"Not draining due to a bad drain pump. Float assembly is leaking. Would need to fix the seal. Quoted for drain pump and seal repair. Emailed quote which is also reflected in attached ticket. Sent it to their authorization person, Maverick. He said they will let us know if they want to do the repair. This one would need two time slots. ; saved tckt , states that autho needed"
We serviced a
GE DRYER
Model GFDS140GD0WW
Near Maple Grove, MN 55311
Matt
Job Details: 01/03/2024
"Customer complaint is, SQUEAKING BUT STILL DRYING AS NORMAL. Inspected and tested. Found the front bearing and glides are wore out and the bottom felt is ripping. Needs a new front bearing assembly and bottom felt seal. Parts on order. ; ordrd 1 WE3M55 (Front bearing assembly) and 1 WE04X24814 (Felt seal)"
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Arden Hills, MN 55112
Phillip
Job Details: 01/03/2024
The unit stopped cooling very quickly. I verified the compressor had failed. I quoted for the repair and Im order a new compressor. The compressor has a 10 year warranty. ; ordrd 1 TCA38151706 (Compressor)
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US/AA 03
Near Minneapolis, MN 55424
Adam
Job Details: 01/03/2024
Customer is complaint is leaking out the front and going on the floor. Verified complained. Also pulled unit out just to check behind it. Make sure we wasnt getting any water. No water behind the unit or inside pan. Ran unit and instantly got a foam party going inside the unit got way too much sudsfound that the dispenser is leaking rinse aid and keeps on sudsing up that way quoted for a new dispenser and rescheduled; ordrng 1 DD59-01002A (DISPENSER - RINSE AID)
We serviced a
KENMORE WASHER
Model 110.20922990
Near Minneapolis, MN 55438
Adam
Job Details: 01/03/2024
Started repair ended up finding a broken bolt where the agitator was from a prior repair or temp to repair. Try to remove agitator. Still no luck will need new agitator as well. Ordered and rescheduled.; ordrd 1 WP8538246 (Agitator)
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5200EP/A3
Near St. Cloud, MN 56303
Brandon
Job Details: 01/02/2024
"Customer stated the dryer has no heat. Disassembled and tested the heat element, found the element was worn out. Quoted the customer for new element. Customer approved. Installed, cycled and tested the dryer is now heating.
We serviced a
ASKO++ WASHER STACKED++
Model 107690336
Near Minneapolis, MN 55428
Nate
Job Details: 01/02/2024
Replaced bad drain pump that was full of coins and batteries. Runs great now. Drains great and opens door.
We serviced a
BEKO DISHWASHER
Model DDT38532X
Near Saint Paul, MN 55119
Ivan
Job Details: 01/02/2024
Installed new motor and seal tested cycles no more leaks works great .
We serviced a
WHIRLPOOL WASHER STACKED++
Model WFW5620HW2
Near Minneapolis, MN 55411
Nate
Job Details: 01/02/2024
"Not doing a final drain and spin. I ran the washer and after 5 minutes it was full of detergent suds. I pulled out the detergent dispenser drawer and it was filled to the top with detergent. I explained to customer how the pressure sensor works, and how it will think the tub is full of water when its just full of suds. Told them to use a tablespoon of detergent in future, to cut way back on usage. I poured all the detergent out of the dispenser back into their laundry detergent container, then rinsed out the dispenser until no more suds. Then I put some olive oil in the washer and ran it for 10 minutes to get rid of the majority of the suds. Then put an afresh tablet in it after verifying that it will do a drain and spin. Told them to run it all the way through the cycle with the afresh."
We serviced a
ELECTROLUX DRYER
Model EFMG617SIW0
Near Maple Grove, MN 55311
Matt
Job Details: 01/02/2024
"Customer complaint is, SOMETHING GOT STUCK IN THE BACK OF THE DRYER BETWEEN THE LIP OF THE BACK PART AND NOW IT DOESNT TUMBLE. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out bulkhead, blower wheel and inside of dryer. Tested and dryer is working great. Dryer is now fixed.
We serviced a
GE DRYER STACKED++
Model GUD27ESPM1DG
Near Maple Grove, MN 55369
Matt
Job Details: 01/02/2024
"Customer complaint is, NOT DRAINING AFTER WASHING CLOTHES. Customer said that it didnt drain, so they turned the power off to the house and then it drained and has worked for multiple cycles sense. Inspected and tested. I ran washer through a speed wash and it worked perfectly and drained and spun out. Washer is working perfectly while testing."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Maple Grove, MN 55369
Matt
Job Details: 01/02/2024
"Customer complaint is, SCRAPING NOISE TOWARDS END OF CYCLE. Inspected and tested. Found the bolt that holds the rotor in place is loose. I removed the motor and clutch and the slider looks good. I put everything back together and applied thread lock and tightened down. Tested and washer sounds great. Washer is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Champlin, MN 55316
Matt
Job Details: 01/02/2024
"Customer complaint is, THE WASH CYCLE ISN'T HAPPENING. IT WILL FILL, RINSE AND DRY. Inspected and tested. Found the circulation pump has failed. Customer approved repair. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.
We serviced a
MAYTAG DRYER
Model MGD5707TQ0
Near Elk River, MN 55330
Matt
Job Details: 01/02/2024
"Customer complaint is, RUNS, BUT DOES NOT HEAT. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and vacuumed out bulkhead. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and 210F and 110F with vent connected. Dryer is now fixed. The vent is really long, so I advised customer to clean vent regularly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Eden Prairie, MN 55347
Adam
Job Details: 01/02/2024
Installed part from last diagnosis. Once installed tested unit. Fan started to work. Reassembled tested again fan is working great.
We serviced a
GE RANGE
Model JGBP28SET2SS
Near Otsego, MN 55330
Matt
Job Details: 01/02/2024
"Customer complaint is, OVEN IS NOT BAKING OR BROIL, DISPLAY IS WORKING. Inspected and tested. Broil is working. The bake ignitor is burnt out. Customer approved repair. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near North Oaks, MN 55127
Ivan
Job Details: 01/02/2024
Installed new parts that were ordered no more leaks works great. No issues .
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Big Lake, MN 55309
Phillip
Job Details: 01/02/2024
Today I replaced the compressor and the filter dryer. I leak checked all my solder joints with soap bubbles and purge the system with nitrogen. I pulled a vacuum and then updated the main board. I recharged with 4.7 ounces of refrigerant. Advise the customer to give it about six hours to cool.
We serviced a
LG WASHER
Model WM3500CW/01
Near Blaine, MN 55449
Phillip
Job Details: 01/02/2024
"The fault code that was coming up, was TE for the thermistor error. I tipped the washer back, and I can see a broken wire going to the thermistor sensor. I was able to cut the wires back and add new connectors and reconnect to the thermistor. I did warn the customer that if it breaks it could need a harness. I ran the washer and now its working great."
We serviced a
ASKO++ DISHWASHER
Model DBI663
Near Minneapolis, MN 55413
Phillip
Job Details: 01/02/2024
The dishwasher will not power on. The power switch on the user interface control is broken. Today I replaced the user interface and put the dishwasher back together. I ran the dishwasher and made sure all functions are working correctly.
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317TIW2
Near Minneapolis, MN 55407
Nate
Job Details: 01/02/2024
Replaced bad motor control board. Runs great now. Ran all the way through a rinse and spin. Before it wouldnt even fill.
We serviced a
BEKO REFRIGERATOR
Model n/a
Near Minneapolis, MN 55419
Nate
Job Details: 01/02/2024
Replaced bad icemaker. Cycled it. Runs great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF0
Near Eden Prairie, MN 55346
Adam
Job Details: 01/02/2024
"Customers complaint is getting frost on back evaporator covers. Notice a bunch of frost right behind icemaker. Grabbed a protective floor mat pulled fridge out and found a big ice filled up on the back of the fridge. Explain that this was coming on these and they're not repairable, at least they cut it early so it didnt wreck the back wall or the floor of their place yet they will go look for a new unit and replace it"
We serviced a
LG RANGE
Model LDE4415ST/00
Near Plymouth, MN 55446
Phillip
Job Details: 01/02/2024
The whole oven was not working but when you turned a burner switch the indicator came on but nothing heats. The range is getting the correct voltage. I tested the bottom thermostat fuse and its bad. I replaced the thermostat and tested the range. Everything working as it should.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Hopkins, MN 55343
Adam
Job Details: 01/02/2024
Install new track for freezer from last diagnosis. Once installed tested multiple times now unit properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near St. Cloud, MN 56304
Brandon
Job Details: 01/02/2024
"Customer stated the water line was cracked. Found the crack on the plastic line next the mount. Could not splice the line. Quoted customer the repair, customer approved. Ordered part ; ordrd 1 W10350007 (Water line)"
We serviced a
LG REFRIGERATOR
Model LSXS22423S/01
Near Saint Michael, MN 55376
Matt
Job Details: 01/02/2024
"Customer complaint is, FREEZER STOPPED WORKING... IM IS CYCLING ON AND OFF SPORADICALLY. Inspected and tested. Freezer temperature is 38F and FF is 45F. Compressor and fans are running. I removed the evaporator cover and theres frost on less than 5 percent of the evaporator. The sealed system has failed. Customer would like a quote on a sealed system repair. ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX1
Near Minneapolis, MN 55411
Adam
Job Details: 01/02/2024
"Customers complaint is after its done its leaked into the basement. Theres nothing in basement. Verified complaint let unit run for 10 minutes. Wasnt getting any leaks. Let it run for another 10 minutes. Finally saw drip pulled unit out and seen that it was dripping from the sump assembly itselfwill need some motor assembly quoted bluebook, and rescheduled customer; ordrng 1 WPW10455260 (MOTOR/PUMP ASSM)"
We serviced a
KENMORE DRYER
Model 110.75132411
Near Minneapolis, MN 55438
Adam
Job Details: 01/02/2024
Customers complaint not drying. Unit is gas dryer. Found igniter working properly. So we know the thermostats are good. Went to check the vent and found only getting 6 mph went to clean the vents for customer and my drill died only have one battery second battery is no good rescheduling customer for tomorrow morning to do dryer vent cleaning.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAE2745FQ1
Near Eden Prairie, MN 55347
Adam
Job Details: 01/02/2024
Tenants complaint leaks water here and there. Started unit went through test mode and recalibration. No leaks. Tipped unit back. Found chunks from the tub ring. And tub ring adapter quoted blue book and rescheduled ; ordrng 1 WPW10461196 (TUB SPLASH RING/SEAL) and 1 W11222084 (TUB SPLASH RING/SEAL)
We serviced a
ASKO++ DISHWASHER
Model 1075233156
Near Mendota Heights, MN 55118
Nate
Job Details: 01/02/2024
"Drains, fills with water, then stops. Fills again, drains again. Found the water valve doesnt stop filling the dishwasher with water. Has a bad valve. BB isnt recognizing the part number for an accurate price. Can someone see what it should be and call customer back with proper quote? Part number is 434374. ; saved tckt"
We serviced a
FRIGIDAIRE DRYER
Model EFDE317TIW2
Near Maplewood, MN 55109
Ivan
Job Details: 01/02/2024
"The machine has a power cord that shorted out, melted, and caused the terminal block to melt as well. We will need these parts to continue troubleshooting.Parts:Power cord - 4 Dryer 4-Wire Power Cord, 30-amp, 250-volt (Part #: 5304505408)Terminal block - Dryer Terminal Block (replaces 7137150200); saved tckt"
We serviced a
KENMORE REFRIGERATOR
Model 10656243400
Near Burnsville, MN 55306
Nate
Job Details: 01/02/2024
"Freezer 15 degrees and fresh food 50 degrees. Defrost heater works. Baffle works. Set to coldest setting. Normal frost on evaporator when I took off cover. I steamed off evaporator and gave it 20 min. After 10 minutes it was fully frosted over again. Defrost heater works. Customer said for the past three years its been an ongoing problem with it not staying cold. They said 6 technicians have been out and at this point they cant keep losing all their food, and want to replace fridge. They requested that we submit this to AHS and ask for a replacement. My only recommendation would be to replace 2252183 main control. Can someone see if AHS would do replacement of appliance for customer and if not, order 2252183?; O-emld tckt"
We serviced a
JENN-AIR COOKTOP++
Model JGC8430CDS
Near Minneapolis, MN 55443
Phillip
Job Details: 01/02/2024
The right front burner has a delay to ignite. I found the base screws have been removed and some screw heads are broken. I was able to get the front right base off but the ignitor screw is stuck and the head is stripped. I checked all burners. To replace the ignitors I will need new saws and screws. I fix the broken off screws I need new orifices holders. I need the parts listed below in addition to the parts that were already ordered and sent to me. I used no parts today. I will use every single part next time. Burner base LF W10203534Burner base RR ans LR W10203537 I need 2. Burner base RF 8215559Base screws WP3368921 need 8Ignitor screw WP8273062 I need 4Holder RR/LF 71002720 I need 2Holder LR WP7527P033-60Holder RF WP7527P004-60; states that autho needed
We serviced a
GE DISHWASHER
Model GDT605PSM6SS
Near Eden Prairie, MN 55344
Adam
Job Details: 01/02/2024
"Customer complaint is middle cycle getting the failure to drain error code. Tried to hook up SmartHQ not communicating properly looked up service bulletin. Theres service bulletin for this issue went through the service Bolton pointers relocated and reposition drain hose so its operating correctly. If the problem continues we have to start with a new drain hose. Also customers complaint is around the display. The trim is coming up, which is common on these Trim and new bracket and also for the new drain hose. F dishwasher is working properly and draining properly now that I repositioned things we can skip the drain homes if they want; ordrng 1 WD24X29378 (Drain hose), ordrd 1 WD34X27119 (Display cover) and 1 WD12X20184 (Display bracket), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near New Brighton, MN 55112
Nate
Job Details: 01/02/2024
Sump assembly needs to be replaced. Not circulating water. Heater works. Quote ticket attached. Coming back Thursday. ; ordrd 1 W10805015 (Sump and motor assembly)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near St. Cloud, MN 56303
Brandon
Job Details: 01/02/2024
"Customer stated the ice dispenser open was repeatedly opening and closing. Removed and tested the micro switches for the door. Found no input voltage, unplugged the switches and found the door still operating. Checked at the board for voltage on the switch input wires and found no voltage. Quoted the customer a new board the customer approved.; ordrd 1 DA94-04603A (Board)"
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS06
Near Otsego, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, TOP OVEN DOES NOT HEAT, BURNERS ARE OK. Inspected and tested. Found the top oven bake ignitor has failed. Customer approved repair. Installed new top oven bake ignitor and tested. Oven is heating great. Range is now fixed.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Zimmerman, MN 55398
Matt
Job Details: 01/01/2024
"Customer complaint is, SQUEAKY NOISE AT FIRST.. NOW ITS SQUEALING. Customer had disassembled dryer from the back. Looks like the idler pulley is a little sticky. Customer approved repair. Installed new idler pulley and customer reassembled dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
MAYTAG WALL OVEN++
Model MEW9530FZ02
Near Elk River, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, DEAD. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and tested. Oven turned on and preheated to 350F and the cooling fan is working. Oven is now fixed.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Chaska, MN 55318
Adam
Job Details: 01/01/2024
"Customers complaint is unit is dead. Cant press any buttons no lights will show up nothing will happen. On arrival unit was dead. Couldnt get it to do anything. Tried hooking up smart HQ but wasnt able to connect unplugged display from control board waited 10 seconds plugged it back in and now its working properly, tried all the functions now everything is working correctly told customer either common for control board issues and display issues. Usually we would start with the display board and it could be control board. Also quoted for a new display board happens again will need display board"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SG/AA
Near Roseville, MN 55113
Ivan
Job Details: 01/01/2024
Installed new ice maker that was shipped to the costumer. Tested cycles and filled water ok .
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSU
Near Anoka, MN 55303
Matt
Job Details: 01/01/2024
"Customer complaint is, NOT KEEPING FOOD COLD, ALARM GOING OFF. Customer said door had been left open for a while before this. Inspected and tested. Freezer is -24 and FF is 41F. The FF temperature display is flashing H and beeping. The bottom of the evaporator and drain pan are frozen over with ice and also the return vent is frozen shut. Air cant circulate between the 2 compartments. The water is shut off to the refrigerator, so the ice is from the evaporator when it defrosts. It looks like it just needs to be defrosted so air can circulate between the 2 compartments. I advised customer to unplug refrigerator for at least 48 hours to make sure everything is defrosted and then plug in and let us know if she still has problems."
We serviced a
ELECTROLUX DRYER
Model EFME617STTO
Near Eagan, MN 55123
Nate
Job Details: 01/01/2024
"Rumbling loud when it runs. Found the blower wheel packed with lint. Took apart dryer, cleaned out blower wheel and rest of dryer. Had to pull washer out to reconnect vent on dryer. Runs great now. Much quieter."
We serviced a
FRIGIDAIRE RANGE
Model FEFB79GCB
Near Burnsville, MN 55306
Nate
Job Details: 01/01/2024
"Oven not heating and burners dont work. I pulled range out and found a broken frying pan behind the range, and the plug was almost all the way out of the outlet. I pushed plug back in and now everything works. I checked the warming drawer and saw that its packed with pots and pans. Looks like the frying pan fell over the back of the warming drawer and then when they pushed the drawer back in, it must have pushed the plug up part way out of the outlet. Recommended taking a bunch of the pans out of the warming drawer so it doesnt open again."
We serviced a
SAMSUNG DRYER
Model DVG50R5200W/A3
Near Lakeville, MN 55044
Nate
Job Details: 01/01/2024
"Rattling. I took dryer apart and cleaned a bunch of lint out of blower wheel that caused wheel to get off balance. Also cleaned up and oiled roller shafts. Tested and the unit is working good now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near Woodbury, MN 55129
Ivan
Job Details: 01/01/2024
"I installed a new ice maker kit unit and control board, tested cycles, and ensured that water fill is functioning properly."
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
Customer complaint after finishing cycle and not draining properly. Started unit right away. Could hear drain pump. Try to run for a second then stop run for a second then stop. Sound like it was just bogging down and struggling drained out all the water then undid drain pumpinspected inside no issue. Ran drain pump unhooked with no water into it and we would work fine put any kind of resistance on the pump and it would bog down and quit needs a new drain pump.; ordrng 1 ABQ73503004 (DRAIN PUMP ASSM)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Elk River, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, WONT START THE LIGHTS ARE ON.. SHE DOES NOT THINK THE DOOR IS LATCHING. Inspected and tested. Found the door strike is bent down preventing the door from shutting and latching. I bent it up and now its working, but its still bent and not lining up quite right. I texted Wil for authorization, but havent heard back if he wants me to order the new strike part number WP8580309. I left text to call office. ; saved tckt"
We serviced a
SAMSUNG DRYER STACKED++
Model DVG50A8800V/A3
Near Buffalo, MN 55313
Matt
Job Details: 01/01/2024
"CUS SAYING DRYER GIVES 3C ERROR CODE, ISSUE BEGAN A WK AGO. Customer had unplugged the dryer for a week and now it reset and is working. Before it was running with the door shut even though its turned off. Inspected and tested. Dryer is running and heating normal and responding perfectly. From what the customer is telling me, it sounds like the motor relay on the board is sticking. Needs a new board part number DC97-21429J . The board is not in stock anywhere. Can you see if you can find this board and get authorization please. ; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model 492570/04
Near Minneapolis, MN 55413
Nate
Job Details: 01/01/2024
Giving an F12 water inlet error. Has a bad water valve. Part is 434374. Can someone please order that valve? Ticket was created for this repair. I have them set for next Monday. If I can be back sooner they would like that. ; schdld next appmnt for 1/8 MON !
We serviced a
GE MICROWAVE
Model JVM1650SB004
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
"Customers complaint is unit not heating, but sounds like its still heating. Confirmed issue. Everythings operating correctly found that the magnetron is making louder noise and just not heating properly will need Maggotron. I dont carry this one anymore on my truck will have to verify which part number it is from Global and see if we can get one as soon as possible and reschedule Customer. Part number below is for GE magnetron. Global Microwave is closed so I wasnt able to call today.WB27X10017; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model DFI675
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
"Customer complaint is display will light up, but nothing will appear and no buttons will operate on arrival. Verified complaint turn unit on display was lit, but nothing then all sudden started to Work was not able to switch between cycles at first was able to use the start button so it started a cycle. Let it run for a while then stop the cycle and then tested all the features. Everything is now working properly. I explained about the moisture issue on these and explained that it was kind of common for moisture to get into this display board and cause this problem of shortening out. Parts below to fix this issue. If Jared or office can just verify parts are correct and available please update customer.818170 display552917 push button covers 7 total700309 gasket there is a service bulletin says use this 883174 TUB SEAL DW 1861 UL SECIL 2; saved tckt"
We serviced a
ELECTROLUX DRYER
Model EFME627UIW1
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
Customer complaint is burning smell. Right when I walked in the laundry room could smell an electrical burn smell. Removed the top of the unit and found the board had fried. Removed control board to see if I could repair. Board is past repair. Wiring is repairable. New board comes with wiring harness. Quoted blue book. Customer will think it over. ; saved tckt
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model LT7000XTN0
Near Eden Prairie, MN 55346
Adam
Job Details: 01/01/2024
Tenants complaint is unit banging around and knocked something loose. Found the lid lock was hanging loose but looked like someone already bypassed it already so removed lid. Lock and bypassed from plug unit ran good motor sounds good spun agitated everything sounded good. Didnt get any crazy amounts of shakes or anything the unit does like to lean to one side when running And it looks like its just from the unit. Looks like the springs are bad or getting worn out no other sign of damage or wear. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Stillwater, MN 55082
Ivan
Job Details: 01/01/2024
The ice maker is damaged and does not respond to the reset button or the test mode switch. A new replacement ice maker unit is needed.Part #: W11088559 Ice maker assembly; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Brandon
Job Details: 12/29/2023
Customer said it was making the same noise. Arrived and found the customer paused the unit during the cycled. Found the Lower belt cover was rubbing and causing the noise. The cover was damaged from the last belt and cam coming loose. Customer want the cover removed. Removed the cover and noise went away. Customer is fine without the cover and will call back if there are anymore issues
We serviced a
KENMORE REFRIGERATOR
Model 106.58143801
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/29/2023
"Returned with bracket, removed the cover and installed the new bracket, cycled and tested. The water dispenser now works"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Brandon
Job Details: 12/29/2023
"Returned, installed the motor, cam and belt. Ran unit and tested. Machine operated correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS01
Near Richfield, MN 55423
Nate
Job Details: 12/29/2023
Door not shutting on left side of freezer and fresh food and freezer have been warm lately. Found the vent from ff into freezer blocked with ice and the blade for the evaporator fan fallen off. I glued the fan blade back onto the shaft (used glue for extra security) and steamed out the ice built up. I found a screw sticking out that was stopping door track from working right for freezer. I screwed that back in and made sure it was tight. Told them it will take 24 hours for everything to get back down to temp. Also reinstalled arm on icemaker assembly. Cycled icemaker and its cooling nicely now.
We serviced a
LG REFRIGERATOR
Model LFXC24726D
Near Champlin, MN 55316
Phillip
Job Details: 12/29/2023
The whole unit stopped cooling suddenly. Pull the unit out and tap into the low side. The suction pressure was up around 40 psi which indicated it failed compressor. I remove the compressor and installed a new compressor and a filter dryer. I leak checked and purged the system with nitrogen. And then pulled a deep vacuum and recharge the system. Advise the customer to give about six or eight hours for to cool down.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Lakeville, MN 55044
Nate
Job Details: 12/29/2023
Waterline was partially frozen. Needed the fill tube and gasket kit. Icemaker and valve themselves are fine now.
We serviced a
ASKO++ DRYER
Model T754W
Near Minnetonka, MN 55305
Adam
Job Details: 12/29/2023
Customer complaint was getting some smoke and burning smell. Pulled unit out and removed blower cover inspected blower and heater both working and testing good. Did see black suet so inspected motor just a little black suet but not near the motor. Looks like something like some lint burnt up quick. Started unit with the vent unhooked getting highs at 140 to 146. With vent hook at 150 to 156. Ran both hook and unhooked for 10 minutes and no burning smell. Reassembled unit tested again and no issue. Customer will run a cycle and keep an eye on it.
We serviced a
KENMORE RANGE
Model 790.94152320
Near St. Cloud, MN 56303
Brandon
Job Details: 12/29/2023
"Customer stated that the burners and the oven were not working. Pulled unit out from the wall found no power on one side, checked the cord and the cord was ok. The outlet only had one side working. Not getting the full 240 volts. Customer will have the electrical repaired."
We serviced a
GE REFRIGERATOR
Model DFE28JSKGSS
Near Eagan, MN 55122
Nate
Job Details: 12/29/2023
"Fresh food section has been warm on top, and 10 degrees on the bottom under the crisper. Found a bad fresh food evaporator fan/motor. Steamed off frost, replaced motor, now its circulating great. Told customer 24 hours to be down to proper temp throughout the fridge.
We serviced a
LG REFRIGERATOR
Model LFXC24726D/00
Near Chanhassen, MN 55317
Adam
Job Details: 12/29/2023
"Customers complaint is unit stopped cooling. On arrival unit was unplugged took static pressure and it was at just over 40 psi turn on compressor let it run for a while and it was only at 30 psi. We got a bad compressor customer approved putting in a new compressor removed the old compressor and filter dryer cleared out the system installed new compressor and filter dryer. Pressure tested vacuumed, then refilled with the right amount of Freon. Updated control board plug unit in cleaned up and put away. All tools and supplies unit has dropped over 10?."
We serviced a
SAMSUNG RANGE
Model NX58J5600SG/AA
Near Burnsville, MN 55337
Nate
Job Details: 12/29/2023
"Complaint is that temps run about 50 degrees cooler than they should be on bake. I put my thermometer in the oven and ran it on 350 bake. I recorded highs and lows for 25 minutes, and after 25 minutes it was a total of 3532 degrees, which for 10 highs and lows averaged to 353 degrees, which is perfect. Customer said their lemon meringue pie wasnt done as quickly as it normally is, so I showed them how to recalibrate the oven 10 degrees and they will use lemon meringue pie potentially as a test control subject and see how it turns out now."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Andover, MN 55304
Phillip
Job Details: 12/29/2023
Today I replaced all the parts. I had trouble getting the basket out and back in but I finely got it. I ran wash and spin cycle. The washer is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Saint Paul, MN 55116
Ivan
Job Details: 12/29/2023
Error code F8E2.Installed a new drain pump and tested the cycle; no issues were found.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG N/AA
Near Saint Paul, MN 55128
Ivan
Job Details: 12/29/2023
"Customer complaint: The machine will not heat up as before; the customer noticed no higher steam coming after washing for two hours. I tested all functions, and there are no issues; the machine control passed all errors. The customer insists that the machine is not performing up to the standards it did before. They would like a new one or the heating element replaced. Unfortunately, I was not able to find the heating element, only the fan, but the machine works great.Please look for parts to correct this matter and provide a quote. At the moment, the machine is running, and we will monitor its performance. I also noticed that the sanitize bottom was on and lock,' so I unlocked it and requested the customer to try running it again and let us know if it works. Maybe they used this function and prevented the machine from running normally."
We serviced a
WHIRLPOOL DRYER
Model WGD9750WL1
Near Minneapolis, MN 55412
Phillip
Job Details: 12/29/2023
The dryer comes on but nothing happens when start is pressed. I found the belt came off the idler. The idler pulley fell off the shaft. I quoted for the part. I replaced the idler pulley and oiled the other rollers. The dryer now runs and sounds good. The belt looked ok.
We serviced a
KENMORE DISHWASHER
Model 665.13803N710
Near Rockford, MN 55373
Matt
Job Details: 12/29/2023
"Customer complaint is, NOT GETTING HEAT AT END. Inspected and tested. Found the heating element is fried. Customer approved repair. Installed new heating element and tested. Dishwasher is heating great in test mode and is drawing over 7 amps. Dishwasher is now fixed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF4
Near Maple Grove, MN 55311
Phillip
Job Details: 12/29/2023
The water filter does not stay engaged in the filter head. I verified the filter is good and when you push it in place the filter pops back out. I replaced the filter head. Now the new filter stays in place. Water dispenses from the refrigerator no problem. This unit does not have a filter status indicator.
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Stillwater, MN 55082
Ivan
Job Details: 12/29/2023
"Installed a new igniter, tested it, and the cycles for heating up were fast with no issues. It works great."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MS0A
Near Saint Paul, MN 55104
Nate
Job Details: 12/29/2023
"Complaint is that the dishwasher is not drying the plastics as well as it used to. I checked the heater and it has 24 ohms. I checked voltage and the heater is getting 120 V. In test mode the heater is coming on and sizzling. They use cascade and I recommended finish. Also, I did a hard water test and it tests pretty hard. They said that lately the city has been making changes with the water system here. I recommended either a water softener or using Lemme shine. also, they run the dishwasher at night so I recommended getting a little water leak detector to put underneath the dishwasher. They understand that the dishwasher isnt going to fully dry plastics since the water is hard. But they will keep using rinse aid."
We serviced a
WHIRLPOOL DISHWASHER
Model 1
Near Woodbury, MN 55129
Ivan
Job Details: 12/29/2023
"Inspected everything; nothing is wrong except the heating element is weak, only drawing 5 amps. It works great with no issues. The customer will monitor, and if they decide to move forward, they will call to schedule the repair."
We serviced a
WHIRLPOOL MICROWAVE
Model MISSING
Near Burnsville, MN 55306
Nate
Job Details: 12/29/2023
"Microwave is not safe to use. Customer showed me how when you run it, it makes large sparks inside. The top of the inside cabinet is warped and disfigured, and the floor of the inside is charred and makes large sparks. Oil is dripping down from the ceiling and front. Customer requested if it ends up being replaced, they would like a Bosch or kitchenaid and asked me to include this in my notes. Please see attached photos. Please submit to AHS as unrpairable. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Otsego, MN 55330
Matt
Job Details: 12/29/2023
"Customer complaint is, MAKING A LOUD BANGING NOISE. Theres no 240 outlet in the mechanical room, so there going to have to move it to another location so I can test it. Im rescheduling for next Thursday. I need extra time on these and would like 4 hours for all 3 washers. Customer needs a AM timeframe so the maintenance guy can help me move things around. ; schdld next appmnt for 1/4 THU AM"