"Customer complaint is, UNIT IS DEAD AGAIN. Inspected and tested. Fuse is blown again. Door switches test good, there's a little wear on the switch holder. Installed new choke kit and fuse. Tested and microwave is working great. Microwave is now fixed.

Found that the the burners were dirty and baking soda clogging vents and gas hole. I showed customer the problem and they will clean it.

Taking a long time to heat. Found a bad bake ignitor. Replaced ignitor. Heats great now.

The heating element was broken. Today I replaced the heating element. The dryer is heating but it short cycles. I took a air flow test and the air flow is poor. I was good when I disconnected the duct and tried it again. I advised the customer to have the duct cleaned soon.

"Customer complaint is, REF BACK OF FRESH FOOD BACK WALL FROSTED UP, THEY HAVE UNPLUGGED TO DEFROST. Inspected and tested. Found the defrost sensor was bad and corroded at the connector. Customer approved repairs. Installed new defrost sensor and cleaned connector the best I could. Tested and refrigerator is now fixed.

Had a broken user interface assembly. Replaced part. Works great now.

"They have a sealed system issue on this fridge. the coils are cool to the touch, but after 20 minutes not frosting over. Although water that was on it is freezing. Verified the defrost heater works. Fans work. Needs sealed system repair.

"Customer complaint is, NOT FILLING WITH WATER.. IT WILL SENSE THEN WASH THEN SENSE THEN SHUTS OFF. Inspected and tested. Washer fills, agitates and drains in test mode, but doesnt spin. I removed the clutch and found the slider magnet is falling off and rubbing on the clutch. Customer approved repairs. Installed new slider, clutch and tested. Washer is working great. Washer is now fixed."

The customer said the whole refrigerator stopped making ice and cooling very quickly. The refrigerator was unplugged and the water was off when I arrived. I pulled the unit out and plugged it back in. I took the low side and high side pressure. The low side with the compressor on was 55 psi and the high side was about the same. I unplugged the unit and the low side pressure did not change. I plugged it back in so the 3 way valve went back to home position. I replaced the compressor and filter drier. I added nitrogen until the pressure was up to 200 psi. I checked for leaks by listening and applying soap to all the joints. I found no leaks. I then purged the system and pulled a vacuum for 15 minutes. I updated the main board with the tool. I recharged the fridge with 4.7 ounces. I told the customer to give it 6-8 hours to cool and 24 hours before they pack it full again.

"Has been frosting over behind back evaporator cover. Customer unplugged fridge last Friday per our recommendation. I verified in test mode that the heater works. Found a small crack in the cabinet behind the cover that I sealed with sealant. Installed new drain kit, and replaced bad temp sensor. Set it to zero and 37.

"Customer complaint is, F1 E9 ERROR CODE ABOUT 10 MINUTES INTO THE CYCLE. Inspected and tested. Found the internal filter was plugged solid. Cleaned out filter and tested. Dishwasher is working great. Dishwasher is now fixed."

"Customer complaint is, LE ERROR CODE. Inspected and tested. Found the motor has failed and the harness connected to it is melted. Installed new circulation motor and wire harness to motor. Tested and dishwasher is working great. Dishwasher is now fixed."

"Replaced parts with the switch kit, tested and microwave turns on and is heating and working good. I did notice that the clock is dim and customer was aware but microwave is heating and working good."

Replaced switch holder and door switches. Microwave is running by itself and all functions are working good.

"Led light was out in the freezer. Replaced the light and it works now.

Customers handle slides out. Removed the two outer sets of burners to get access to the handle screws. Replaced handle after making sure the set screws were tight.

Unit leaking out front of freezer. Looks like the defrost drain plugged and frozen up. Pulled fridge out then removed dust shield to get to drain hose. Removed duck bell and water poured in. It was clogged. Installed part and now unit is working properly.

Not cooling horribly noisy compressor. No ID tag. Compressor is shot it sound horrible. Failed sealed system no repair possible without ID.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

When the dryer starts the motor makes a noise and a few seconds later the motor shuts off. I can smell burning from the motor. After a couple minutes the motor clicks and the dryer can start again. It will run for another few seconds then shuts off. The more I try it more of the burn smell I can smell. I quoted for the motor assembly. The customer will pay by check. I ordered from Dey. ; ordrd 1 DC93-00101N (MOTOR ASSM)

"Twisting up clothes, the gearbox has stripped gears after testing it for about 15 minutes I finally was able to hear and see the failure. Please order the following parts WH03X33729- gearbox, WH01X27538 - belt. I will need 2 hours. ; saved tckt"

Failed actuator and gearbox. They will call if the authorize they could not make a decision without talking to the owner. W11454741 and WPW10006355 needed with 2 slots; saved tckt

Range top is damaged. I called GE and spoke to Shawn . The top and bracket would need to be replaced. Wb62x26614. Case number 10335618.; saved tckt

Compactor is loud and the petal sticks. There is a redesign for this unit. Please source 675351 grease and W10342596 kit. 2 slots needed this will be messy.; saved tckt

Found that the defrost heater is open. Freezer led light bulb is out and also there is a service bulletin about faulty control board. Customer approved estimate to replace all 3 parts (see picture) ordering parts and rescheduling.; ordrd 1 W11546690 (Control board) and 1 W11650661 (Defrost Heater assmebly) and 1 W11602886 (LED lightbulb)

"Customer complaint is, FRIDGE ICE MAKER TURNS ON AND OFF TICKING NOISE. Inspected and tested. Found the ice maker was just trying to continuously cycle but was just clicking. The ice maker has failed. Part on order. ; ordrd 1 WR30X39345 (Ice maker)"

"Front burners not igniting. Found the front left was disconnected from the wire to the ignitor. Tightened up that connection and cleaned burner, and it ignites great now, but the gas line to the burner assembly is kinked bad. Ignites but needs new gas line. Also, spent a half hour cleaning the burner for the front right. It sparks well now, but wasnt igniting. I found a broken gas line. Also, all the ignitor lines were chewed through. Needs new spark ignitor wires. Could not confirm correct part numbers. Please see attached photos. Can someone look up the two gas line/manifolds and spark ignitor wires, and call Sam with a quote?; saved tckt"

Wont start randomly. Can use all the other buttons but wont start. Customer says they will unplug it and plug it back it in and it will work sometimes. Tried to hook SmartHQ up to unit but it wouldnt read which I have found then the controllers are bad. Ordering display and main board and will come back on Friday with parts; ordrd 1 WD21X25371 (UI) and 1 WD21X25992 (Main board)

"See photos. Ice cubes got stuck then the ice auger ground it up now frozen. They said its gets jammed with two cubes going down the shoot which is just bad design but then will get jammed lot of times just use a finger and unjam it but now its been getting really jammed . Found a few things. Verified complaint. Ice is jammed in bucket grinder/dispenser part. The flapper door for ice is broken so causing it to freeze also. Water isnt dispensing. Found the lever is so jammed up with hard water residue. Will need all parts list below to make unit operational again. Ice door kit W10823377Water dispenser arm. 2259395WSwitch WP2162361Bracket WP21802262 clip WP2194719Bin crusher WPW10134774; snapped 4 QuickPics, states that autho needed"

"Unit not powering on. Verified complaint nothing working and dead. Removed kick plate and was getting 120 volts to the junction. Next tested at board. Getting 120 to the board. Just nothing to the display. Went through LG tech sheet web graph to test no power troubleshooting. All path leads to new control board and display. Will need to source boards. None available for local networkEBR38144404 control board. EBR56710601 display board; snapped 1 QuickPics, states that autho needed"

"Unit getting warm. Wont keep things frozen and ice melts. Verified complaint unit is warm. Went through test mode. Made sure all sensors and functions working properly. All fans and sensors working properly. Compressor is running and condenser fan is operating. Called tech line they said the compressor has failed. They said if they dont have right vent these compressors will burn out. Added photos. Will need a new compressor installed ; snapped 2 QuickPics, states that autho needed"

Installed board and found that it was running on only cycles with certain heat. Found out the heating element is ground out. Needs a new heating element as well; ordrd 1 137114000 (Heater)

The complaint is the whole unit stopped cooling. First it was the freezer now its the whole thing. Temps today are at room temp. There is no frost on either evaporator. The compressor is running but no heat from it. I tapped into the low side and the pressure was minus 25 psi. The static pressure was 15. The high side pressure was around 60 psi. That indicates a leak. I added nitrogen to look for a leak. I got the pressure up to 209 psi. I inspected all the joint in the back. I used the gas sniffer and soap to look for leaks. I could hear nothing leaking and I found nothing from the evaporators. I was picking nothing up with the sniffer. I waited and watched the pressure drop. The pressure is dropping about 1 psi every 45 seconds. My evaluation is there is a leak internally in the sealed system. I advised the customer of the results and that there is things we can try but no guarantee since its a high side leak. The customer was prepared for the worse and will just buy a new fridge. They have had other issues in the past and would rather replace the fridge.

undefined; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Water is leaking from the bottom of the door. I found a big chunk is missing from the bottom front of the door boot. I quoted the customer for the repair. The customer will pay by check. I ordered the boot. ; ordrd 1 DC97-18094B (BELLOWS)

"I installed the new control it worked perfect until it kicked in the drain pump, the control board began smoking and failed with the same symptoms. The drain pump - W11399437 and the board - W11543996 will need to be ordered.; saved tckt , states that autho needed"

Customer says will get E11 error but still completes cycle and seems that dishes are clean. I tested NTC and getting 11 ohms between 4-5 and 5-6 and that is within range per service manual. Also customer says will intermittently not drain and bottom is still full of water. I ran full diagnostics and no errors. Not sure if its motor (heat pump) or control board. Quoted and ordered control board and rescheduling.I dont have internet and was frustrated trying to get websites to load. Please look up part for main control board and call and quote customer for repair.Scheduling two hours for repair have to pull out and disconnect everything to pull out dishwasher.; saved tckt

The socket assembly shorted out and has ruined the control board. I have attached the quote. We have all the parts with the exception of the board which is W11544456 Jeremy is checking with management and will call us with authorization.; saved tckt

Unit not making ice and leaking. Customer said its been not making ice and at first it slowly slowed down. Now it just spills water. Disassembled to access the ice maker. Found it was over filled. Cleared out ice. Then put unit in test mode. It had a error for a motor bad on ice maker. Tried to harvest unit didnt harvest but did fill. Unit needs a new ice maker. ; ordrng 1 W11577195 (Ice maker)

Got the wrong board ordered correct board and rescheduled ; ordrd 1 5304509006 (Board)

The customer said the freezer is cooling but the fresh food is warm. Right away I notice the freezer evaporator fan is not working. I took the freezer apart and I tested voltage to the fan. The fan is getting 12 volts dc. The evaporator fan needs to be replaced. The customer said the ice maker is dumping water in the ice tray. The ice maker was off but there were cubes in the mold. I turned it back on and it dumped the ice out. The ice maker seems ok for now. I gave the customer the price for the ice maker but for now they passed on it. The customer will pay by check. ; ordrd 1 WR60X10277 (EVAP FAN MOTOR (NON-STANDARD SXS))

Ice maker waterline froze up and ice maker cycled hitting the frozen ice water fill tube and broke the ice tray. Needs new water valve and ice maker.I checked the water pressure to the fridge and was lower than it seemed it should be. The shut off is a quick connect puncture valve and I informed customer that needs to be replaced to have better water pressure.Looks like both these parts were changed out last time NE was out?I cant find these in stock. Please order and reschedule customer after he has his water valve shutoff replaced.Ice maker DA97-08059A; water valve DA97-08059A; saved tckt

"Its 40 in freezer and 41.4 in fresh food section. Fans running, compressor running, drawing .56 amps. Condenser line warm but not hot. Compressor hot. Evaporator only has frost on inlet and on bottom rung. After 30 minutes of running no frost on rest of evaporator. Customer would like quote for sealed system work. Please see attached photos of evaporator and model, and of compressor. Lots of room in kitchen to do work and it rolls out. They purchased fridge for $1300 new two years ago. ; saved tckt"

I replaced the leaking inlet valve and tested the dishwasher. It is now fixed.

Not draining water. I found a blockage in the drain pump filter. I removed it and tested it. The washer is now fixed.

I repaired the washer parts. The washer worked great. I tested all major functions.

Found that the fresh food evaporator fan is locked up and not running which caused refrigerator to get warm. Customer approved estimate. Replaced evaporator fan motor and did software update. Tested and refrigerator is cooling and working good.

"Found that the freezer was full of ice build up on bottom of freezer, causing door not to shut and creating frost build up all over inside of freezer. The evaporator drain was clogged and frozen over and leaked onto bottom of freezer. There was a lot of ice and frost build up. defrosted everything. Tested ice maker and it cycled and filled. I unclogged and replaced with drain kit for this issue so it wont happen again.

"Evaporator drain tube is frozen over. Needs heat probe kit. Customer approved estimate. Defrosted and added heat probe, tested and now drains to drip pan and no longer leaks into refrigerator. Refrigerator is cooling and working good.

"Not draining, glass was removed from the pump. The dishwasher is now fixed."

2 of the dryer drum baffles came off. I replaced the 2 baffles and added new screws with washers so they wont pull through the drum again.

Replaced bad right hinge. Now it closes perfect. Works great now.

"Dryer doesnt run. Took it apart and found a blown thermal fuse. Replaced fuse, vacuumed a lot of lint and cat hair out, runs great now after replacing the fuse but told customer they need to clean vent before using dryer. Otherwise itll blow again.

"Fridge doesnt always set off the alarm when door is open. Explained to customer that the door has a magnet and if the light is off, it wont sound the alarm. If door is cracked open. Customer mentioned the cold control in bottom of fresh food section is stuck. I took things apart and got it loose again and it slides great now. They have been finding mineral deposits in their ice and water, even with new filters. Explained that filters only take out 10-12 ppm and they will need reverse osmosis to get the rest out. Ice cubes when set on full cubes comes out in shards, sometimes, explained that some cubes are stuck together so then they get broken up when going through the dispenser in the drawer.

Found that the main board is shorted and not sending power out. Power is going to board and is making squealing sound. Xcell had shut off power in the neighborhood and since then dishwasher has not worked.Control board is needed. Customer will think about it and call back if they want to repair it.

"Not igniting very well. Installed an ignitor and the unit is working great now.

The dryer makes a loud noise when it runs. I took the dryer apart and found the idler was stuck. I quoted for the repair then replaced the idler pulley assembly. I oiled the other rollers. It sounds good now. The dryer was pulled out when I arrived I hooked the duct back up and pushed it back unit.

"Dryer overheating and shutting off. Took apart bulkhead and cleaned out a ton of lint. Also tightened loose nut on blower wheel. Cleaned out a ton of lint behind back of drum, blocking those vents and dried up a couple cups of water in basin. Runs and heats great now, runs at 200 tops. It normally shut off after 30 seconds. Now it runs indefinitely and doesnt shut off."

"Today the dryer does not start. I took the dryer apart and found the ledger was bad and the belt came off the holder. I quoted for the repair and replaced the idler pulley. The dryer was venting hot air out the back. I found the duct was disconnected. I replaced the elbow.

Oven not heating. Installed parts. Once all installed tested multiple times. All features working properly now.

"The dishwasher is not drying dishes or draining. Upon arrival and inspection, I hooked up the smart HQ device, and the control board did not have the programming for its model and serial number. I reprogrammed it and hardcoded in the model and serial number. I ran the testing in the machine on boards, water circulates the water, heats the water and drained the water great. I started the cycle and the machine works as I expected to; drains first then fills and so on.

"Found that bake igntier is bad and not glowing. Customer approved estimate. Replaced igniter, tested and oven preheated and is working good.

The customer was concerned with the vent in the dryer looking dark. I advised the customer thats where the heat comes out and its normal for it to discolor. I pulled the dryer and apart and cleaned the lint. I oiled the rollers. I was unable to clean the duct from the outside because its under a deck. I cleaned the duct from the inside. The airflow tested at the dryer is good.

The bake and broil are not heating up. I verified that its not baking or broiling. I tested the voltage at the terminal block and its 240. After some testing I found sometimes I get 120 out the double line break relay and sometimes I dont. I found the double line break relay is shorting. I gave the customer the quote for replacing the relay. I replaced the relay and now its working good. The oven heated up no problem.

"Replaced bad drain pump last time i was here. Upon finishing, door lock just buzzed but didnt work. Customer said door lock worked fine before I worked on it. Did not charge for door lock, only the drain pump. Washes and locks and drains great now. ; pckd up 1 ER00436440 (Drain pump.)"

"Buttons not always operating properly. Verified complaint some buttons hard to press or not operating correctly. Will need parts listed below to be source. Console looks to NLA. Customer said he was told I would take photos and send it up for approval. Console WPW10117409Interface WPW10117419; snapped 3 QuickPics, states that autho needed"

"Not cooling hot in both cavities. Compressor has power but wont start, all the fans were running. Please quote a sealed system.; saved tckt"

The customer said the fresh food stopped cooling. When I arrived today the whole unit was unplugged. I plugged it back in and turned the thermostat on. The compressor came on and the freezer fan was not on. When I removed the evaporator cover the fan started. The evaporator is cooling and it all seems to be working. The defrost heater tested good. I gave a quote for the fan. The customer said ok so I ordered the fan from Dey. The customer requested a pm appointment. ; ordrd 1 WR60X31522 (EVAP FAN MOTOR (STANDARD SXS) AC)

The dryer does not heat at all. I took it apart and tested the heater coil. The coil is bad. I quoted for the repair. Im coming back next Monday. ; ordrd 1 5300622032 (ELEMENT- RESTRING KITS)

"Unit not cooling properly. Temp at 35 degrees. Removed evap cover. Found unit has plenty more f frost. The evap fan is running also. See all added photos. Lines are frost to compressor in the back. Tested defrost heater. Its ohms out properly. When force defrost works fine. Requesting for board and evap motor randomly operating. Board W11496886Evap motor WPW10359880; snapped 4 QuickPics, states that autho needed"

"The customer complaint is the fresh food and freezer is not joking temp. When I arrived today I found the unit was turned off. So both sections are at room temp. Another company was out and said the compressor was bad. That tech pulled the wires off the compressor and left it but did not tell the customer. I put the wires back in the compressor and started it back up. The compressor is running and all the fans are running. The compressor looks like it has been replaced before. There is a valve on the compressor and a filter dryer was installed with a valve. I put my gauges on the high and low side. The low side pressure was minus 10 psi and the hi side was 90 psi. Those pressures and from what the customer said it has a sealed system leak. The customer said its has not been cooling good for 4 years. I called the GE tech line for advise on what to replace, he said that if the sealed system has been worked on before they advise to not service the sealed system anymore. He said I will have to fill it with nitrogen and use soap to find a leak. He also said the evaporators have problems. Its my recommendation and per GE that the unit be replaced and not serviced. The customer also said its been leaking water in the freezer for years and the right door auto closer does not work. I will need 2 men on return and 5 hours. Parts that it would need. Evaporator complete WR85X23077Heat exchanger WR17X11757Compressor WR78X23067Drier WR86X93Right door hinge WR13X10348; O-emld tckt , states that autho needed"

Found that the water fill valve inside freezer for ice maker is frozen over and water would spray out the back of refrigerator onto floor. Water valve is bad and not fully shutting off and caused fill tube to freeze over.Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Aju73753101 (Water valve)

"Upper spray arm had come unhooked from the upper rack. I reattached that and its nice and secure now. The 4 end caps on the upper rack rails had popped off, I reinstalled those. The detergent dispenser doesnt open anymore. I replaced that. It does need a new silverware basket. This could just be shipped to customer. DW can you let SQT know she needs a new basket? WD28X24747; O-emld tckt , states that autho needed"

"Verified that compressor is running but did not cool at all. It is at room temperature 75 degrees. Compressor is pulling just about 1 amp. No frost pattern. Its weird that it is a Sealed system issue also on top of the inverter board being bad and compressor was not running.I dont have old part so i left the new inverter part with refrigerator.Please contact customer with estimate for sealed system repair or do we issue a refund for the inverter repair?Im Not sure if its a leak or bad compressor?; saved tckt , states that autho needed"

Needs heater kit. Lots of ice build up and I informed customer that refrigerator will need to be unplugged and defrosted 48 hours so I can pull the evaporator cover off.Get autho and call customer to schedule.Im assuming that we will get autho and I already ordered parts though day.Defrost sensor DA32-10104N; heater SH502; drain kit DA82-01415A; saved tckt

"Customer complaint is, OVEN DOESN'T GET TO THE RIGHT TEMP. Inspected and tested. Temperature sensor tested good. Broil element is working. Found the bake element has failed. Part on order. ; ordrd 1 WB44T10011 (Bake element)"

"Motor is locked up, I quoted motor and blower. He declined repairs."

The refrigerator is popping. The new arc fault breaker in a new home. This product is not designed to run on arc fault or ground fault circuit. recommended the customer isolate the fridge from the circuit or put in a non-arc fault circuit. The fridge is working as designed

"Igntier is weak and wont turn on gas. Customer approved estimate. Replaced igniter, tested and oven preheated and is working good.

"Not draining at all. Took apart sump area, found a rusty drill bit near the impeller. Cleaned that out from drain pump, and cleaned out some debris from sump. Took filter out and cleaned out all the fat built up on it. Then detached drain line from plumbing under the sink, and there was a 1/2 piece of plastic stuck in the plumbing that the drain line connects to. I cleaned some debris out of dishwasher tub, and ran it, making sure it fills, circulates and drains great. Looped up how the drain line should be looped. Runs great now."

I replaced the failed heater assy and tested the dryer. It is now fixed.

Cleaned the dryer vent.

The washer was not draining the water out. I verified and found the drain pump impeller was stripped. I quoted for the repair and replaced the drain pump. I ran and tested the washer. Its working great now.

"Leaking dishwasher, failed sump seal, and diverter hose. The unit needs a software update as well.

The shifter came out of the cam actuator. I put it back in. The washer will agitate now.

Unit wont tumble can hear the motor run. Open the door and press the door switch then manually turn the tub and it started to work. Tested multiple times after and working just fine.

"Replaced bad pully and belt, removed sock from between tubs too. Runs great now."

The customer said the error code comes up and the drain pump comes on. I found water in the bottom. I pulled it out and started the dishwasher. I found water leaking down the side from the inlet. I found the nut inside was loose. I tightened the water inlet tower nut and it stopped leaking.

The fridge was unplugged when I arrived. The customer said it stopped cooling so they unplugged it. I checked the pressure and the low side was very low less than 15 psi. I plugged it in and the low side was around 0. I found some dye on the filter drier connection. Its leaking from the drier. I replaced the drier and leaked checked. All is good. I pulled a vacuum and recharged the system.

"Replaced motor, blower wheel, repair kit (rollers, belt, idler) tested with dryer vent off and cycles to 225 degrees and is normal but when i attach vent it got up to 280 degrees. I recommended that dryer vents be cleaned (in apartment building) Dryer itself is heating and working good now.

Installed inverter board from last diagnosis. Reassembled unit and tested. Everything is working and no loud noises

Replaced bad door gasket. Runs great now with no leaks.

Installed drain pump from last diagnosis. Tested unit and its draining great and no loud noise. No leaks. Filled and drained multiple times. Unit is spinning at the right rpm in test mode.

"37 in ff and 0 in freezer. Door flapper broken. Replaced door flap which also had broken wires. They've been getting some condensation, and it was coming from the door flap. Tightened the receiver the flap slides into, it was hanging down a little. Made sure doors were level, and theyre super close to perfect. Everything good now."

"Today I replaced the main rear board, the front UI board, the ice maker adapter, the ice fan, the freezer handle and the right door gasket. I advised the customer to wait and see if its better."

"Replaced mullion, tested and door opens/closes normally. Refrigerator is working good.

Found that the water line inside door dispenser came dislodged and was spraying inside dispenser rather than outside into a cup. I aligned water line and now water dispenses normally and no longer leaks. Ice maker also cycles and fill. Refrigerator is working good.

"Customer complaint is, ENTER TIME AND HIT START AND COUNTS DOWN OK, SOUNDS LIKE DOOR SWITCH. Inspected and tested. Found the top grill cover wasnt on all the way, causing the door to not shut all the way. I reinstalled cover and tested. Microwave is working great. Microwave is now fixed."

"Customer complaint is, THE TEMPS ARE WARM FRESH FOOD IS IN THE 40'S AND THE FREEZER IS BETWEEN 10 AND 20. Inspected and tested. Freezer is 12F and FF is 47F. Compressor and fans are running. I removed the evaporator cover and there's heavy frost on about 25 percent and then nothing on the rest. The sealed system has failed.

"Customer complaint is, FLOORING WAS DONE AND WAS MOVED AND NOW IT DOESNT COOL CORRECTLY. Customer had refrigerator unplugged and completely defrosted. I removed the FF evaporator cover and both the defrost sensor and temperature sensor tested exactly the same at 5,160 ohms and were good. Defrost heater came on in test mode and fans is working. Drain is open. I did find junk in the freezer evaporator drain tube on the back side and cleaned it out. I dumped water down both drains and there draining great. I cant find anything out of space and everything is testing good. Customer is going to use it and see what happens."

"WANTS GEAR CASE REPLACED FROM PREVIOUS VISIT. Installed new gearcase, drive hub and splutch kit. Tested and washer is working great. Washer is now fixed.