We serviced a
HOTPOINT DRYER- ELECTRIC
Model HTX24EASK0WS
Near St. Cloud, MN 56303
Seth
Job Details:
11/08/2022
Its loud when it tumbles. I found a sheet rock screw stuck in the Glide. I removed it and checked for more issues. No permanent damage was done. I adjusted the feet so it stopped rocking as well. the dryer is now fixed.
We serviced a
SPEED QUEEN DRYER- ELECTRIC
Model ADEE9BGS173TW01
Near Minneapolis, MN 55439
Nate
Job Details:
11/08/2022
Not heating. Took dryer apart. A lot of lint. Cleaned that out with vacuum. Found a bad heating element. ; ordrd 1 61927 (Heating element)
We serviced a
AMANA REFRIGERATOR
Model BBI20TE
Near Minneapolis, MN 55439
Nate
Job Details:
11/08/2022
"Icemaker makes continual ice, one big giant blob of smooth ice. It was turned off when I got here. I cycled it, it filled, I didnt see any dripping water, and temps in freezer are good. Charge full labor when I do the icemaker since trip charges were applied to the dishwasher. ; ordrd 1 D7824706Q (Icemaker assembly)"
We serviced a
MAYTAG DRYER- ELECTRIC
Model LDG5916AAE
Near Minneapolis, MN 55437
Delton
Job Details:
11/08/2022
Found that blower wheel plastic was stripped and noisy side it was wobbling around. Replaced blower wheel. Tested and dryer is running quiet and working good.; used 1 Y303836 (BLOWER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Minneapolis, MN 55439
Nate
Job Details:
11/08/2022
Door not closing. Found a hat on the top rack that was blocking it from closing. Middle rack falling down. Had two broken rollers. Replaced the rack adjusters with the new improved kit. Works great now. ; used 1 W10712395 () from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cold Spring, MN 56320
Seth
Job Details:
11/08/2022
Kitchen-aid fridge manufacturers defect causing cooling and alarming issues. I quoted the 3 boards on the back but explained that is based on an educated guess based on the information given to me from them. I also quoted the control board and wire harness as there could be multiple issue. She declined service they are tired of the many defects with this fridge.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM02
Near Plymouth, MN 55446
Phillip
Job Details:
11/08/2022
"The customer complaint was their is a noise and not cooling that well in the fresh food compartment. I found Frost building up on the back of the freezer, evaporator panel and frozen ice on the fan blade. I put the unit into a defrost and the heater came on and it started to defrost. The bottom half of the evaporator was defrosted and only the top half had frost on it. Everything looked good, so I just defrosted the coil. Advise the customer that the freezer door could have been left a jar and warm air could have leaked in and caused the frost buildup. Advise the customer to keep an eye on it and I change it from adaptive defrost to a time defrost."
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD9400SW2
Near Ramsey, MN 55303
Phillip
Job Details:
11/08/2022
The customer said the dryer does not start to tumble when start is pushed and a few seconds later f01 comes up. That fault is a main control fault. When the dryer started I tapped on the motor relay and the drum started to turn. I removed the board and found a bad solider spot on the board. I quoted the customer for repairing the board. I just cleaned the spot and applied new solider. I put it back together and its working good.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WEE745H0FS2
Near Otsego, MN 55330
Phillip
Job Details:
11/08/2022
"The customer said they woke up in the morning and they found the oven was very hot. They tried to shut the oven off by pressing cancel but it would not shut off. They had to turn off the breaker. Today I turned the breaker back on and its working good. I ran a test cycle and it just said 7505 bake relay. Because of the way the customer said it was acting up I want to order and replace the main control. The part was not in stock at local distributors. Please locate the part and contact the customer. Control board W10884488; saved tckt , states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Loretto, MN 55357
Phillip
Job Details:
11/07/2022
The customer said the water dispenser and ice do not work because the water was not turned on. I made sure the connection was good then I turned the water on. I installed the filter the customer had. I ran 2 pitchers of water and made sure the ice maker fills. I tightened the freezer door handle too.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Minneapolis, MN 55427
Adam
Job Details:
11/07/2022
"Customers complaint is wash motor will continuously run on all the cycles but rinse and quick. Checked for error codes no error codes. Ran unit through test mode and didnt give any error codes. Heater was working properly. Turbidity sensor is clean. Put unit in a normal cycle and told customer to let it run. They go to bed at 10 and I told them let it run to 10 then if its still running by then turn it off. I did a hard reset also. So they will and let us know if it worked or something still going on; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Plymouth, MN 55446
Phillip
Job Details:
11/07/2022
The customer said the dishwasher leaks. The dishwasher was pulled out when I arrived. I found the top of the water inlet looks like it was chewed through or something. I verified the issue and then replaced all the parts sent. I left the old parts with the customer. We ran it and there were no leaks. I left it out and sitting in the kitchen. New to collect. ; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBWW
Near Minneapolis, MN 55426
Adam
Job Details:
11/07/2022
"the customer advised water under the crisper , needs drain kit repair and sensor. Replaced the drain and installed new sensor. Also cleaned up the water inside the fridge the drain was definitely clogged. Made sure its draining good. Now unit is working properly. ; used 1 DA8201415A (DRAIN KIT), and 1 DA32-00024W (SENSOR ASSM - EVAPORATOR) from stock"
We serviced a
LG DISHWASHER
Model LDF5545BD
Near Minneapolis, MN 55421
Nate
Job Details:
11/07/2022
"Dishwasher stops at different points during cycle. Customer has to press start and different buttons and it beeps. Found a crack going around the control panel, allowing moisture into the control panel. Also, control is top replaced part. Quoted bb, for AGL75172613 and J13 labor. Customer instead is going to put a sealant on crack."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LF7
Near Maple Grove, MN 55311
Phillip
Job Details:
11/07/2022
"The customer complaint was the water would not dispense and it does not make ice. I found no water was coming through the dispenser. Water going into the water tank but nothing came out. I removed the tank and found it was restricted with some white plastic looking stuff. I replaced the coil tank and a couple 5/16 connectors. The water works good and I advised to give the ice maker 24 hours to start working. ; used 20 HOSE2 (Pt516- 1 Foot, 5/16' TUBING), and 2 FITTING4 (5/16' JG FITTING) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Minneapolis, MN 55424
Delton
Job Details:
11/07/2022
"Replaced ice maker, tested and ice maker cycles and fills, no leaks. Ice maker is working good."
We serviced a
BOSCH REFRIGERATOR
Model B36CL80ENS/04
Near Roseville, MN 55113
Nate
Job Details:
11/07/2022
"Called Bosch. Icemaker is in turned position. They said when its turned but dead and non responsive, its a bad Icemaker. Has green light on, but doesnt do anything. In the past they could get it to start working again by turning off the fridge. The temps are at zero in freezer and water dispenser works great on fridge. heck email for instructions on removal and replacement of icemaker. ; ordrd 1 12028493 (Icemaker)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model NFTR18X4LWE
Near Maplewood, MN 55109
Nate
Job Details:
11/07/2022
50 in fresh food section and 40 in freezer. Compressor is running and fans running but the evaporator is only 1/8 frosted over. Bottom rung of evaporator coils. The rest are clear of frost. Sealed system issue. Customer buying a new fridge.
We serviced a
BOSCH DISHWASHER
Model SHPM78Z55N/20
Near Maple Grove, MN 55369
Phillip
Job Details:
11/07/2022
The customer complaint was the dishwasher turns on and off and their is sparking coming from the outlet the dishwasher is plugged into. I plugged the dishwasher in and there was a sparking sound from the outlet. I unplugged the dishwasher cord and pulled the dishwasher out. I inspected the power cord and main board. I found no issues with the cord or board. I plugged the dishwasher into the kitchen island outlet and the dishwasher is working fine. I then plugged the dishwasher into a extension cord and then plugged it into the outlet under the sink for the dishwasher. I plugged the dishwasher into the extension cord and started the dishwasher. When the dishwasher started to drain their was sparking again from the outlet. I removed the outlet plate cover and I could see arching and burn spots on the outlet. I unplugged the disposal and shows the customer. I reinstalled the dishwasher and advised the customer to call a electrician to fix the outlet. The dishwasher tested good and no parts used.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Blaine, MN 55449
Phillip
Job Details:
11/07/2022
The customer complaint was the dishwasher does not dry and dishes. I found the rinse aid dispenser was empty. The customer said they have lived here for about a year and only used the dishwasher about 5 times. They have never used the rinse aid. I put into diagnostics and their is no fault codes. I ran a normal cycle and as soon as it started to wash the element came on to heat the water. The element is drawing 6.88 amps. The dishwasher is working fine and draining fine. I advised the customer to use the rinse aid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakeville, MN 55044
Delton
Job Details:
11/07/2022
Found that evaporator fan motor is bad. Getting power to motor but not running. Ordering evap fam motor and rescheduling.; ordrd 1 W11224591 (Evap fan motor)
We serviced a
LG STACKED WASHER
Model WM3470HVA
Near Chanhassen, MN 55317
Adam
Job Details:
11/07/2022
Installed boot and door from last diagnosis. Run unit multiple times to check for leaks. Unit is running properly without any leaks. Installed adc73047903 and mds47123605
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5000GW/A3
Near Anoka, MN 55303
Phillip
Job Details:
11/07/2022
"Customer complaint was the dryer is not heating. I started the dryer and I could see the igniter going bright orange, but it did not ignite. After further investigation, I found a waterline was hooked up to the gas supply on the back of the dryer. They got this dryer from someone used and just hooked it up. I advise the customer they need to call a plumber to have a gas line ran."
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS627UTT0
Near Annandale, MN 55302
Seth
Job Details:
11/07/2022
I replace the molding door Bellows. I tested it be running a 15 minute wash. Its sealed great. I love the customer detailed instructions on everything she can do to prevent this machine from molding. Note this unit has a feeling rear main bearing I told the customer she wanted it done anyways. Note customer had to leave and asked us to call and collect the remainder from her via phone.
We serviced a
GE REFRIGERATOR
Model PSS26LGRDBB
Near Chanhassen, MN 55317
Adam
Job Details:
11/07/2022
Installed switch from last diagnosis and now unit is working properly installed WR23X31507
We serviced a
KENMORE DISHWASHER
Model 66513473N412
Near Chanhassen, MN 55317
Adam
Job Details:
11/07/2022
Unit not cleaning dishes or drying well. Also not getting all the soup washed out.checked error codes and found that the unit is giving F7E1 code heating code not heating and also getting F3E3 code. Thermistor/OWI failed calibration. Ran unit through test mode. Went through test mode everything worked perfectly no codes at the end of the unit. Cleared the codes and run unit it worked alright. The bottom spray arm is really plugged up but is still turning. Theses units are known for the motor being bad. Let customer as of now unit is working properly. Gave them a quote on a new motor. Customer is going to order a spray arm and try that out.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/01
Near Saint Michael, MN 55376
Phillip
Job Details:
11/07/2022
Customer complaint was the dishwasher was giving E 15 fault code. I pulled the dishwasher out and found water in the bottom pan. There is enough water gone for the dishwasher to start. I watched it for a while and found no water leaking from the water valve or the common leak areas. I did find that water had leaked from the bottom of the sump where it pushes against the bottom of the tub. Inside the dishwasher I found before screws loose. I tighten the screws and made sure theres no water leaking. I found the door was heavy and the cable on the right side was broken. I quoted the customer for new cables and replace the parts.; used 1 00754866 (DOOR CABLES (2)) from stock
We serviced a
KENMORE RANGE- ELECTRIC
Model 665.95804
Near Saint Bonifacius, MN 55375
Adam
Job Details:
11/07/2022
Installed parts from last diagnosis. Now units front left burning is heating correctly and red hot light goes off once cool. Used W10823696 element and Wp3149400 switch
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF315PXPB1
Near Farmington, MN 55024
Delton
Job Details:
11/07/2022
The board ordered is not right one. Missing good two leads from the thermal cutout to broil that is on old board but not on the new one (see pictures) pelase research.; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2332LE5
Near Clear Lake, MN 55319
Seth
Job Details:
11/07/2022
Leaking and loud. The seal is shot and the gearbox is loud. Both parts were discontinued in 2016. The customer Its not interested in us even trying to find parts. They will replace it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDTOO
Near St. Cloud, MN 56304
Seth
Job Details:
11/07/2022
"Not cooling. The fan and compressor was running but it was warm. I removed The evaporator cover and found there was no frost on the evaporator. This unit has a failed sealed system "
We serviced a
FRIGIDAIRE WALL OVEN- ELECT
Model FEB30S5ASA
Near Sauk Rapids, MN 56379
Seth
Job Details:
11/07/2022
After lifting up on the bake element too hard there was a pop and the breaker blew. Both bake and broil options no longer work. Upon arrival and inspection I found that the main control board was smoked. It had soot On it and all the components around it. The part was discontinued in 2013. I offered to look into rebuilt options and/or send their board away to be repaired but she declined. They will replace the oven.
We serviced a
AMANA WASHER TOP LOAD
Model ALW410DAW
Near Sartell, MN 56377
Seth
Job Details:
11/07/2022
It leaks and its loud. This Seal is bad as well as the gearbox. Both were discontinued in 2016 and the customer does not want to try to repair she will replace the unit.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
UNKNOWN REFRIGERATOR
Model HRB171N6BSE
Near Paynesville, MN 56362
Seth
Job Details:
11/07/2022
I swapped out the broken rail. It is now fixed.
We serviced a
MAYTAG WASHER FRONT LOA
Model MHW6000XG2
Near Excelsior, MN 55331
Adam
Job Details:
11/07/2022
Customers complaint water leaking out the back of the unit. House had a bunch of water sensors and thats the reason. They knew of it leaking. Found that it was leaking out the vent. Ran unit multiple times to see if I could find any where else to leak everything was bone dry and only evidence I could find was leaking out the back. See photos. House keeper said that happened when using tub clean. And was on top of the hoses and on back of unit. So has to be leaking up high. All hoses looked good.
We serviced a
LG WASHER FRONT LOA
Model 604KWJU01268
Near Saint Paul, MN 55102
Nate
Job Details:
11/07/2022
"Not draining well. Gives OE error. Took out filter, not much built up in filter. Cleaned out filter, has a bad drain pump. Replaced drain pump, runs and drains great now. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
FRIGIDAIRE WASHER TOP LOAD
Model FWS235RBS2
Near Minneapolis, MN 55406
Nate
Job Details:
11/07/2022
"Screeching and smells like burning. Found a bad belt, spring and pully. J13. Washer is 20 years old. Customer buying a new one."
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DI9N
Near Saint Paul, MN 55108
Nate
Job Details:
11/07/2022
Replaced bad dual valve. Both drawers work great now.
We serviced a
GE DISHWASHER
Model GLD5604V00BB
Near Elk River, MN 55330
Matt
Job Details:
11/03/2022
"Customer complaint is, LEAKS. Inspected and tested. Dishwasher is in rough shape. Anything that is plastic/rubber underneath is brittle and falling apart and water is dumping out the bottom of the dishwasher onto the floor. If were going to do anything to this dishwasher, we will need to completely rebuild the sump area and pump. Also going to need the coarse filter because the rubber seal around the outside is falling apart, part number WD22X10029 . If they approve repairs.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHEXXQ00
Near Saint Bonifacius, MN 55375
Adam
Job Details:
11/03/2022
water was leaking on the floor randomly. Ran the water dispenser filled about 4 gallons of water no leaks. Also cycled the ice maker 5 times never leaked. Check the defrost drain the was clear. Customer is going to keep an eye on it and let us know. She said it would randomly have water in the front. There is no water leaking at the time even had customer with me to try to replicate it. She is going to keep the water off for a week and see if there is a leak then turn the water on but have the ice maker off. See if it leaks. As of now unit is working fine
We serviced a
UNKNOWN REFRIGERATOR
Model 650/0
Near Loretto, MN 55357
Phillip
Job Details:
11/03/2022
The customer complaint was the fresh food was getting warm and display said vacuum condenser.Ifound the lights in the fresh food would not shut off and the light switch was burning hot. I removed the left light switch and tested it. The switch is testing bad. I pulled the wires off the switch so the lights turn off. The customer said its been working good since I removed the light switch. Today I replaced the light switch and put the panels back on.
We serviced a
LG DISHWASHER
Model LDT78088D
Near Saint Paul, MN 55106
Nate
Job Details:
11/03/2022
Not draining. Found a pumpkin seed clogging the drain line. Removed the seed. Drains great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB700BFC0
Near Minneapolis, MN 55401
Nate
Job Details:
11/03/2022
"Dishwasher is leaking. Found it needed a new bottom wiper and splash guards. Was leaking out the lower right side. Also, drain pump sounds pretty bad, told owner that could fail any time, quoted for that, she said lets fix the leak and just do that. ; used 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154701001 (SPLASH SHIELD KITS) from stock"
We serviced a
KENMORE DISHWASHER
Model 66513073K212
Near Waconia, MN 55387
Adam
Job Details:
11/03/2022
"Installed parts from last diagnosis. Now door is opening and closing properly customers other complaint was why not washing properly. The husband didnt know of this complaint when I came there the first time. Found that the spray arms are all clogged up. The motor and drain pump and everything else is running properly. The bottom spray arm is actually separated and not real teething at all. Let customer know if parts are approved we will just send it to them because weve already been out there. WPW10342793 lower spray armWPW10342791 upper spray arm; snapped 4 QuickPics, states that autho needed"
We serviced a
ESTATE WASHER TOP LOAD
Model ETW4400WQ0
Near Monticello, MN 55362
Matt
Job Details:
11/03/2022
"Customer complaint is, DELICATES WILL RUN FOR 5 HOURS. Inspected and tested. I started a delicate cycle and it filled, started agitating and then paused and just sat there without doing anything even though I can hear the timer ticking. The timer has failed. Needs a new timer. Installed new timer and tested. Washer is working great. Washer is now fixed."
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFME417SIW0
Near Hanover, MN 55341
Phillip
Job Details:
11/03/2022
"Customer complaint is the dryer does not start. When you press the start button, it says door sensing and acts like the door is not closed. I checked and verified the door. Switch is good. I jumped the door switch and it still does the same thing. I checked the main board for burn spots and to make sure it was wired correctly. I tested all the fuses and made sure everything was plugged in after the belt was replaced. The only thing I can find is that the board is most likely the issue. I gave the customer the blue book quote for the repair and advised that the board is not returnable so we would have to charge for a board in addition to anything else that it might need. The customer is gonna think it over and let us know."
We serviced a
BOSCH DISHWASHER
Model SHE4AP06UC/06
Near St. Cloud, MN 56304
Seth
Job Details:
11/03/2022
Leaking. This unit is plumbed through the floor. The transition from the plastic hose to a copper pipe is hidden under the ceiling of the basement where the leak has manifested. There is a plumbing issue and the ceiling will need to be pulled down to inspect and fix the issue. Please instruct the plumber to follow the manufacturers specifications the pump is not rated to push further than 8 ft and to pump waiter more than 30 inches from its lowest point. Please transfer to plumber.; saved tckt
We serviced a
GE REFRIGERATOR
Model PFE28RSHGSS
Near Becker, MN 55308
Seth
Job Details:
11/03/2022
The customer complains that the temperatures arent consistent and they feel like the fresh food section is in behaving. Customer also complained that her water does not dispense. Upon arrival and inspection I found the filter was damaged. I installed the filter bypass per GEs instructions and the system worked fine she needs a new filter. I hooked up and viewed the Smart HQ data and found that the fresh food section seem to be defrosting about every four hours. All four control boards needed a software update and one of the boards noted a change to the defrost programming and how often and for how long to defrost it. I checked the fan and it worked great I checked the heater and it worked great the temperatures looked right on course for what I was saying inside it. I installed the software updates I could find no issues outside of the defrost programming that mightve been suspect but that issue was addressed in the release notes as something that was repaired by this firmware update
We serviced a
BOSCH WALL OVEN- ELECT
Model HBL5650UC
Near Saint Paul, MN 55104
Nate
Job Details:
11/03/2022
Complaint is that its not holding temps. I tested it for an hour in service mode. No error codes. Both bake elements and both broil elements work perfectly. Relays all work. Temps match temps on my thermocouple within +\~ 5 degrees. Explained to customer that there is nothing to fix. He wanted to see one more time if it did what he said it does. We put the oven to 400 and watched temps with my thermocouple. Held steady at 398. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE WASHER FRONT LOA
Model WCVH4800K2WW
Near Saint Paul, MN 55108
Nate
Job Details:
11/03/2022
"Door only latches when you press super hard on it. Needs a new door latch assembly.."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1835VF3
Near Saint Paul, MN 55107
Nate
Job Details:
11/03/2022
"Fresh food section and freezer are room temperature. Compressor is running, and hot, all fans running, but evaporator has zero frost. Needs sealed system work. I called the owner to let him know."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Albertville, MN 55301
Phillip
Job Details:
11/03/2022
The customer complaint was the dishwasher would not drain. The dishwasher is in a peninsula so a rubber drain hose was added. I started the dishwasher on a drain and the water slowly trickled out. I found the rubber hose had fallen down and was kinked. I cut some of the extra hose off and touted it so it would not happen again. Now the dishwasher can drain much faster. I tried it a few times and its draining good.
We serviced a
UNKNOWN REFRIGERATOR
Model SJG2254FS
Near Champlin, MN 55316
Matt
Job Details:
11/03/2022
"Customer complaint is, Error code and unit beeping. Inspected and tested. FF compartment temperature was 38F, freezer was 0F and ice maker compartment was only 24F. When you open the flex drawer you get a E6 error. I called tech line and he told me its a communication error, probably with the wiring for the flex drawer. Also said this could very likely be are ice maker issue. He said you can test the ice maker in diagnostics mode, but cant enter it while its giving the error. I removed the flex drawer and found the wiring harness has failed and some of the wires are split. Needs the flex drawer wiring harness. I cant find any tech/parts information online. The tech support guy said that he was going to email me information, but I havent received anything yet. ; saved tckt"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW4505MW0
Near Rogers, MN 55374
Phillip
Job Details:
11/03/2022
"The customer complaint was the washer will not drain and do anything. I tried to run a drain and spin cycle and the machine started, but will not lock the litter or do anything and it would not run the drain pump. I put it into diagnostics and it gave me an error code of long drain. I tipped the washer back and found the Wires to the drain pump were pulled off of the connector. I replaced the connections and started the washer now. It drains and go through a cycle."
We serviced a
GE WASHER TOP LOAD
Model GTW685BSL1WS
Near Osseo, MN 55311
Phillip
Job Details:
11/03/2022
The customer complaint was the power button and start button do not respond. I verified that the power and start do nothing when you press them. If you rotate the knob the lights come on. I hooked up Newfi but there were no faults related to issue and no firmware update available. It will need the user interface control. Today I replaced the user interface control and set the personality to 7 per the instructions. I started a cycle and the washer filled and started to agitate. I then moved to a drain and spin. All is working good.
We serviced a
LG RANGE- ELECTRIC
Model LRE308ST/00
Near Bloomington, MN 55437
Delton
Job Details:
11/03/2022
I tested oven at 425 degrees and found that it was about 20 degrees cooler that what my thermometers said. I adjusted ove up 20 degrees and tested and maintained 425 average for over 25 minutes. I explained to customer how to do it if she wants to adjust it futrther but oven is working good and maintaining correct temperatures.
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSMWW
Near Anoka, MN 55303
Matt
Job Details:
11/03/2022
"Customer complaint is, THE WASHER IS NOT FILLING WITH WATER AFTER LID LOCKS. Employees said that its been sounding like a jet engine for a while. Inspected and found the seal is leaking water onto the gear case and mode shifter. The mode shifter is just switching back and forth and doesnt do anything else. It needs a new gear case and mode shifter for sure, but cant test any further because everything is wet. "
We serviced a
CALORIC RANGE- GAS
Model MISSING
Near Minneapolis, MN 55409
Delton
Job Details:
11/03/2022
Found that the pilot light is on and flame gets bigger and hits the flame sensor but never opens the gas valve to start bake. Would need Gas safety valve with the flame sensor. I tired to find part match online for this brand but couldnt find anything.I informed customer that part couldnt found. Customer will try to research more and try and find it.
We serviced a
BOSCH DISHWASHER
Model SHX33A05UC/14
Near Minneapolis, MN 55406
Delton
Job Details:
11/03/2022
Added two drain hose extensions and ran underneath floor then back up to kitchen sink. Tested several times and is drianing fully. Dishwasher is working good.
We serviced a
LG DISHWASHER
Model LDT7797ST
Near Eden Prairie, MN 55347
Adam
Job Details:
11/03/2022
Giving AE error code. There was a slight amount of water under the dishwasher in the catch try was able to clear code dried the water ran unit for an hour and it never leaked and wouldnt give the error code. Could be a million of things but not getting any signs of leak so cant say for sure. Could be over suds also.
We serviced a
UNKNOWN REFRIGERATOR
Model 561
Near Chanhassen, MN 55317
Adam
Job Details:
11/03/2022
"Unit isnt cooling right. Also has a ball of ice in the corner. Customer has had a no cool issue before some one did some sealed system work and now having this issue. There is something going on with the sealed system still added photos of ice build up plus customer sent photos of temps being high; snapped 5 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model DLLSR40GG0WW
Near Eden Prairie, MN 55346
Adam
Job Details:
11/03/2022
Unit would start was customers complaint. Disassembled unit and found the belt was broken also the front glide was all busted. Replaced belt started unit and it ran for about 1 minutes then shut off the motor sounded terrible. Disassembled unit again and found the switch on the motor has broken. Unit needs a new motor also needs blower just incase it cant come off. Added photo of quote
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Minneapolis, MN 55446
Phillip
Job Details:
11/03/2022
Customer complaint was the icemaker does not make ice. I ran the ice maker Phil test in the water valves buzzing. The water was not coming into the icemaker. I found the water fill tube was frozen. I defrosted the tube and now the icemaker gets water.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model GHW9400PL0
Near Corcoran, MN 55340
Phillip
Job Details:
11/03/2022
Customer complaint was control lock was on. Customer was pressing the wrong button to unlock the control. I show the customer the button they need to press was the volume button for three seconds. Now the control is unlocked and the washer operate.
We serviced a
UNKNOWN VENT HOOD
Model WH103C30DR
Near Saint Paul, MN 55116
Delton
Job Details:
11/03/2022
Received wrong part (see picture) toggle switch works and I get power to board but no power at LED light bulbs. Need to follow up and see if we can find LED board then contact customer.Also will need to return wrong part that was shipped.; saved tckt
We serviced a
MAYTAG WASHER TOP LOAD
Model SAV2655AWW
Near Rosemount, MN 55068
Delton
Job Details:
11/03/2022
"Customer said there is little bit of water on bottom at end of wash cycle and clothes are still wet. Found that the standpipe has a slow drain and when it drains the stand pipe backs up and overflows so when the washer is complete it will suck back in a little bit of water and get clothes wet again. I showed this to customer. I tested washer and all functions are working good. Fills, agitates, drains and spins. Washer itself is working good.This will need to be transferred to plumber to for slow drain.In the meanwhile i moved drain hose to wash tub so customer can use washer until drain is cleared.; saved tckt"
We serviced a
GE DISHWASHER
Model PDT845SSJ0SS
Near Loretto, MN 55357
Phillip
Job Details:
11/03/2022
"The customer complaint is the dishwasher does not drain. I put the dishwasher into a drain cycle and the pump will come on, but it would not drain. I tried to suck water through the drain hose and water did come through. I removed the dishwasher and drain pump and found all of the impellers on the drain pump are broken. I gave the customer a bluebook quote for a new drain pump. The customer has an extended warranty with another company and will have them come out and repair it. I did create a estimate with numbers in case they call back and want us to fix it."
We serviced a
GE MICROWAVE
Model JVM3160RF2SS
Near Apple Valley, MN 55124
Delton
Job Details:
11/03/2022
"Found that it is same issue. Microswitch shorted. I replaced all parts again as last time. Switch holder and all 3 microswitches. Tested and microwave is heating and working good.Customer is upset that same issue happened again and wants AHS to replace microwave but still wanted me to fix it so they could use it. I informed them that is up to AHS and we will send AHS this information and customer will need to contact AHS and see what they will do.; used 1 5304509457 (SWITCH HOLDER), and 3 MICRO8 (1/4' MICROSWITCH) from stock"
We serviced a
AMANA DRYER- GAS
Model NGD4500VQ0
Near Saint Michael, MN 55376
Matt
Job Details:
11/03/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the gas valve coils failed after 10 minutes. Installed new coils and tested. Dryer is heating great and cycling between 225F and 110F on high heat. Dryer is now fixed. ; used 1 5303931775 (COIL KIT) from stock"
We serviced a
SAMSUNG RANGE- GAS
Model NX583G0VBSR/AA
Near Rogers, MN 55374
Matt
Job Details:
11/02/2022
"Customer complaint is, NOT BAKING CORRECTLY. Inspected and tested. Found the bake ignitor is weak and taking a while to ignite. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.9505231
Near Minneapolis, MN 55448
Matt
Job Details:
11/02/2022
"Customer complaint is, NOT GETTING UP TO TEMP. Inspected and tested. Both bake and broil elements do not work, but the convection element does. Found the relay on the board has failed. Customer approved repairs. Parts on order. ; ordrd 1 316650010 (Board) and 1 316655000 (Overlay)"
We serviced a
KENMORE WASHER FRONT LOA
Model 110.280628
Near Hopkins, MN 55305
Nate
Job Details:
11/02/2022
Washer getting really loud in spin. Sounds like an airplane. Has a bad bearing assembly. REPLACED NOW UP AND RUNNING ; schdld next appmnt for 11/2 WED !
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF9A
Near Victoria, MN 55386
Adam
Job Details:
11/02/2022
Their daughter fell on the door and now it opens to far. Disassembled the door to look at the mounting system. Units hinges and inner door is extremely tweaked. Unit would need new hinges and door. 5304520007 inner door5304513274 hinge
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV220AEW/XAA
Near Eden Prairie, MN 55346
Adam
Job Details:
11/02/2022
Customers complaint making a squeaky noise when running. Disassembled unit and found the idler is bad. Checked the rollers they were good. Quoted customer for new idler and cleaned up the dryer also oiled the rollers. Reassembled unit and now its working properly without any squeaky
We serviced a
DACOR COOKTOP- GAS
Model SGM466S
Near Chaska, MN 55318
Adam
Job Details:
11/02/2022
"Unit would randomly spark when using and sometimes not stay lite when using on low. Also sometimes take a while to light. Customer said its mainly the middle two. Tested unit multiple times. Unit would stay on low and light every time correct. Tried with a pot also the only time I can get the clicking is when I blow the flame away from the igniter. The middle front igniter is a little damaged thats the only thing I can find. Also cleaned all the igniters and burners. Quoted customer for the igniter let him know this might not fix the issue but it is showing wear. Customer understands and still wants to do the repair. 76482-001 is the part number I dont see anything locally. Not sure if there is a different part number on STG. Please quote customer blue book for repair; saved tckt , states that autho needed"
We serviced a
KENMORE WASHER TOP LOAD
Model 11082670110
Near Minnetonka, MN 55345
Adam
Job Details:
11/02/2022
Customers complaint making noise during spin. Found that the gear case is bad and making noise. Motor is good on the unit. Would need a gearcase and recommend the clutch if doing the gearcase they didnt want to spend that much on the unit285785 clutch3360629 gearcase
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB765FW0
Near Big Lake, MN 55309
Matt
Job Details:
11/02/2022
"Customer complaint is, AT AGITATE CYCLE MAKES LOUD WHIRLING NOISE- SCREAMING SOUND. Inspected and tested. In test mode, everything was working and sounded great. I started a small load of clothes and when it was agitating it sounded great. Customer put a big load in there and it sounded great. Washer is operating normal while Im testing it."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA01
Near Minneapolis, MN 55406
Nate
Job Details:
11/02/2022
"After getting dishwasher apart, found the motor is majorly leaking too. Quoted bb for the motor, $245. That with the seal is 599. Plus trip charge. Customer buying a new one. Will need to return the seal. No charge for today. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DVE45N5300W/A3
Near Sauk Rapids, MN 56379
Seth
Job Details:
11/02/2022
"Not heating. Vent is 14 ft up, I was able to get a vent speed out the window with my selfie stick, 8mph. The heater event has failed. I replaced the heater and clean the vents I watch the temperatures in its cycle between 220? and 117. The dryer is now fixed.; used 1 DC97-14486 () from stock"
We serviced a
FRIGIDAIRE RANGE- GAS
Model FPGF3077QFB
Near Minneapolis, MN 55411
Phillip
Job Details:
11/02/2022
"The customer complaint was broken wires or igniter. After talking to property manager, she said that her maintenance guys tried working on it and they said it was a bad harness or something. When I arrived, the cooktop was completely taken apart so I had to spend time putting it back together so I could test it. I found the two burners on the left would spark, but the center and the two right ones were not. I ended up replacing the spark module and having to replace quite a bit of the screws. After I was done all five burners were working perfectly fine. I called the manager and got paid. ; used 1 WB13X24741 (SPARK MODULE - ELECTRONIC) from stock"
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42h5200aw/a2
Near Minneapolis, MN 55419
Delton
Job Details:
11/02/2022
"Drain pump not running just humming. Found that there was bunch of debris stuck inside pump impeller. Cleaned out debris, tested and washer now drains and is working good.Customer had $10 coupon"
We serviced a
GE DISHWASHER
Model GPTH5SSL0SS
Near Minneapolis, MN 55406
Delton
Job Details:
11/02/2022
Getting 888 which means e general error. Can cancel unit and will go back to normal. Found that dishwasher not drianing. Found that there was bunch of pumpkin seeds stuck in drain line. Vacuumed out line and dishwasher now drains and is working good.
We serviced a
AMANA WASHER TOP LOAD
Model NTW4516FW1
Near St. Cloud, MN 56304
Seth
Job Details:
11/02/2022
Not filling. The water valve was not working for hot or cold water. I quoted replacement the owner declined service.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Minneapolis, MN 55422
Phillip
Job Details:
11/02/2022
"The customer complaint was the ice maker does not make ice And the ice maker is frosted over. Today the customer had the unit unplugged and it was defrosted. I verified the ice maker that was in there was a older ice maker. I also found the ice fill tube was pushed in to far and would have been spraying water all over. The ice maker had the new clips and guard. I found no issue with the auger assembly. I quoted for the ice maker and making adjustments. I replaced the ice maker, adjusted the fill tube,sealed the inside of the cabinet and turned off the energy feature. I inspected the ice chute flap and the ice bin. The bin was not cracked and the flap is not leaking air. I ran the ice maker test and no errors came up."
We serviced a
LG DISHWASHER
Model DW80K7050US/AA
Near St. Louis Park, MN 55416
Nate
Job Details:
11/02/2022
Fridge frozen up under the evaporator. Steamed out the drain and installed the drain kit. Drains great now. Made sure heater works. Installed insulation and new heat probe. ; used 1 DA82-01415A (DRAIN KIT) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model 110.280628
Near Hopkins, MN 55305
Nate
Job Details:
11/02/2022
Washer getting really loud in spin. Sounds like an airplane. Has a bad bearing assembly. Ordered bearing assembly from Sundberg. Picking it up and coming back later today. ; schdld next appmnt for 11/2 WED !
We serviced a
FRIGIDAIRE REFRIGERATOR
Model n/a
Near St. Cloud, MN 56304
Seth
Job Details:
11/02/2022
"Light is out, the bulb failed, sadly this is not a covered item. I had an extra, I gave him he is a Vietnam Veteran."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model 110.450874
Near Maple Grove, MN 55311
Phillip
Job Details:
11/02/2022
The customer complaint was the washer would not drain the water out. I started the drain and spin and I could hear the drain pump and the impeller sounded broken. I removed the drain pump and found the impeller was broken. I quoted the customer BB for the part replacement. I replaced the drain pump. I did find the drum bearing and spider are failing so its loud when it spins. The customer is aware and will live with it for now. I also found the drain hose was about 2 feet down the stand pipe. I pulled the drain hose out and now have down the pipe about 8 inches. ; used 1 4681EA2001T (PUMP ASSM) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ-1
Near Osseo, MN 55311
Phillip
Job Details:
11/02/2022
"This is not a recall. Its a different issue. Today the customer complaint was, he thought something was broken with the turntable main drive gear. He was asking if it was supposed to be attached from the bottom or if theres broken gears. I showed the customer that all the parts of the turntable are removable for cleaning. I advise the customer that the grease buildup is not covered under the warranty. ; snapped 3 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXLT02
Near Osseo, MN 55311
Phillip
Job Details:
11/02/2022
"This was not a recall. Customer had a completely different issue. Today the customers complaint was he cannot or did not know how to get the water filter out. I showed the customer how easy it was to remove the water filter. The customer is also complaining of the noise that the icemaker makes when I dump the ice into the bucket and when it fills the icemaker. I advise the customer that is normal operation and theres nothing that can be fixed because nothing is wrong with it. ; snapped 3 QuickPics, states that autho needed"
We serviced a
LG WASHER FRONT LOA
Model WM2016CW/01
Near Monticello, MN 55362
Matt
Job Details:
11/02/2022
"Customer complaint is, EC 1E & WONT FILL. Inspected and tested. 1E is a water inlet error. I found one of the cold water valve connectors wasnt plugged in correctly. I plugged it in right and now the washer is filling and working great and no errors. Washer is now fixed."
We serviced a
GE MICROWAVE
Model JVM3160RF8SS
Near St. Cloud, MN 56304
Seth
Job Details:
11/02/2022
I replaced the high-voltage system and tested the microwave. It is now fixed. Note the installation was not standard there were wood blocks and the screws were shot in at a sharp angle the cabinetry is not deep enough for this microwave.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFEA
Near St. Cloud, MN 56301
Seth
Job Details:
11/02/2022
Pops the arc fault breaker when the door opens. The wiring on the mullion is bare from movement. The switch was held down and while flipping the mullion the arc fault breaker blew. The customer will repair it himself. I warned the customer that was arc fault breakers there are many different causes for them to blow. He might find this problem persists with any and all household appliances that are connected to arc fault circuits.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EW/A3
Near Richmond, MN 56368
Seth
Job Details:
11/02/2022
Customer had installed is on heater assembly and it was working good minus the fact that fell off of the bracket. I straighten it up install the screw in place. It can no longer fall off and I also taped it. The dryer cycle fall asleep between 201?F and 107?F.
We serviced a
UNKNOWN REFRIGERATOR
Model HRB171N6BSE
Near Paynesville, MN 56362
Seth
Job Details:
11/02/2022
"Wrong part ordered, Jared notified ; saved tckt"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW7120HW0
Near Eagan, MN 55123
Delton
Job Details:
11/02/2022
Customer says it would not finish cycle and would keep rebalancing over and over. Also would continually fill and give long fill error. I ran full diagnostics and found that hot water valve would come out at trickle cusing a long fill time when using hot water cycle. Unbalance issue is a service bulletin on Service desk that the customer needs to connect the appliance to WiFi and do a system software update. Customer will do that and use washer as normal and if problems keep happening will call us back.I gave estimate for water valve. Part# w11220230
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA03
Near Rosemount, MN 55068
Delton
Job Details:
11/02/2022
Ran diagnostics and tested all functions and seemly all working. While testing FF evaporator fan i hear it squeal briefly and stagger fan speed. Ordering Evaporator cover assembly and main board incase its not getting correct voltage. Ordering both to eliminate possible other causing issues.; ordrd 1 Da94-02275b (Control board) and 1 Da97-13757a (Evaporator assembly)
We serviced a
GE REFRIGERATOR
Model GTS16DBEJRWW
Near Clearwater, MN 55320
Seth
Job Details:
10/31/2022
Not cooling right. I checked temps they were ok. I pulled apart the freezer and watched the evaporator for 20 minutes. The evaporator didnt frost up like it should have. The sealed system is failing. The customer was notified.
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Saint Michael, MN 55376
Phillip
Job Details:
10/31/2022
"Today the complaint was the freezer is not cooling down the temperature. I verified the freezer temperature was in the upper 20s. I found the Mullian strip between the fresh food in the freezer. What was very warm. I plugged in the newfi device and it said that the condenser fan was not reading RPMs. After running diagnostics and verifying power to the condenser fan, I found the condenser fan motor was bad. ; O-emld tckt , states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFX31945ST/05
Near Plymouth, MN 55441
Phillip
Job Details:
10/31/2022
The customer complaint was a noise from inside and when he opens the fresh food door the noise stops. I found the noise was from the ice box fan. Their was a big ball of frost build up in the freezer evaporator cover. I pulled the cover off and defrosted all the ice. I put it back together and now it sounds good.