"Customer complaint was the freezer is getting warm and its leaking from the back when they use the water dispenser. I verify the freezer temperature was much higher than normal. I removed the rear evaporator, cover and found little to no frost on the evaporator but evaporator was cold. I could feel the side of the refrigerator that they were very hot. I pulled the refrigerator away from the wall and remove the back cover. I found the condenser fan motor was not running. I spun the fan blade by hand, and the fan started to work. I found the water dispenser line was broken. I inserted some of the extra tubing into the valve. The customer tried the water and it was not leaking now. It will need a new fan motor, ; schdld next appmnt for 11/14 MON !"

"Customer complaint is, NO COOL. Inspected and tested. The compressor is humming and clicking, but not starting. I found that someone has already installed a hard start kit. The compressor has failed. Customer is going to replace the refrigerator."

The hub had failed causing the unit to get out of balance when its fun. We tested it by doing a Rinse spin with some laundry in it. the washer worked as designed.; used 1 W10528947 (HUB) from stock

"FF evap frosts up. I checked the thermistor, defrost settings, and set it to manually defrost. The only component I could not test was the FF fan. We talked about these fridges that had this typical defrost issue due to no defrost heater being designed for this model. They just moved in a few months ago and have a new baby. I quoted defrosting to further test they declined. I left a FF fan quote with them as a next step if they change their minds."

The complaint was the freezer evaporator is frosting up again. The customer had to manually defrost it. Last visit it went into defrost and the heater came on. I had notes that if it happen again to order the main control. Today I replaced the main control board.

"Washer has started leaking. Ran it for almost an hour, no leaks. Transmission is slipping though. No oil but it slips bad in spin. Likely water is splashing out or possibly leaking through center when heavier loads. Not fixing anything on this one. Customer will use as is."

Replaced a broken bake element. Heats great now.

On my last visit I replaced one small burner switch and one large burner switch. The large burner switch was defective. Today I replaced both large burner switches. All for burners are working good and the customer said it has been better.

Replaced broken burner tube. Also noticed that they had 4 brushes they used for varnish on the sink next to the dryer. Explained that this will cause the smell Im smelling. They took the brushes outside. I told them over time the smell will dissipate but itll take time. Also recommended drying some old wet towels in dryer to help absorb the smell and to get rid of rags that had varnish on them.

I arrived and follow GEs instruction replacing both The user interface board and the main control board. I program them but the UI control board would not accept his personality. I called and spoke with Corey from GE he recommends that we replace those parts a second time. This was not an acceptable answer for the customer. While I was on site we called the technician customer service side and spoke with Byron. Byron advise us to close out the job and send it through service power billing for the parts. Theyre gonna send this into options and call the customer directly.

"Customer complaint is, NOT DRAINING WATER. Inspected and tested. Found the air gap on the counter was plugged. Cleaned out and tested. Dishwasher is now draining great."

"Checked wires, no loose wires. No relays I can find failing or failing elements. Oven makes a quick clicking when it gets to set temp. Took temps, it gets up to temp great. For broil, bake, and convection. Needs new main PCB. Customer said they absolutely cant go two weeks without an oven. They would like us to call AHS and advocate for them. They do not want the board shipped out. ; O-emld tckt , states that autho needed"

"Replaced motor, tested and no more error and dishwasher is already water and draining. Dishwasher is working good."

"Bill for labor.. the plumber did not snake the copper drain line and it was blocked plus the drain in the sink plumbing was wrong causing the copper pipe to fill with food particles from the sink. I worked with the homeowner and we did it ourselves it just took us over an hour. I replaced the pump and now its draining like it should. ; saved tckt , states that autho needed"

"Unit lights up on its own. This unit has a stuck key causing this behavior, it also needs a software update. I quoted via bluebook, the customer and her husband declined repairs, it is only a nuisance."

The customer complaint was after the dishwasher was installed it slides back and is now not level. I got the dishwasher level and back on the board under the feet. I ran long screws behind the feet into the cabinet. I then put zip ties around the feet and the screws. I found both top mounting screws were loose. I tightened both screws. I raised the front left foot so now the dishwasher is more level.

"Customer complaint is, MAKES NOISE LIKE SOMETHINGS DRAGGING- THINKS MIGHT BE THE BELT MAKING THUMP NOISE. Inspected and tested. I hear a little bit of scraping noise, but not bad. I disassembled dryer and cant find anything obviously wrong that would be causing it to be loud. Customer is just going to use as is for now."

Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

Found that leaking from soap dispenser. Water is spraying out in wrong direction so either hard water or gunk is blocking fill holes and slowly leaks out dispenser and down door. Soap dispenser and possibly soap drawer would need to be replaced. Customer will think about it and talk to her husband and will call back if they want to proceed.

Replaced broken door. New door works great.

"Customer complaint is the washer does not agitate or sprain or do anything now. I remove the front cover, and I found the belt was broken and laying in the bottom. After some diagnosing, I found the drive pulley, is stripped and needs to be replaced. It will need a new drive pulley and belt. Today I replaced the main drive pulley and the belt. I reset the controls and ran a short wash and spin cycle. Everythings working great."

Found that after motor gets warm it start to make loud hum sound then motor struggles to turn. Would need motor and blower wheel. Customer will think about it and talk to her husband and call back if they want to proceed.

The customer complaint is when they open the drawer under the cooktop they can smell gas. When I opened the drawer I could smell gas right away. I removed the drawer and used my gas indicator to pinpoint the gas leak. I then put soap on the gas supply connection. Gas was leaking out the gas supply connection. I did try to tighten the connection but it was already very tight and it still leaks. I advised the customer to gas someone who is licensed to deal with gas. For now I did shut the gas off under the cooktop. I addd pics.

Not running. Replaced a broken idler pully. Not heating either. Found a loose connection for ignitor. Fixed that. Heats and runs great now. A ton of lint in the dryer. Vacuumed and cleaned that out. Oiled rollers too. Customer cant pay at the moment. He said he will call later. ; used 1 DE634A (PULLEY) from stock

"Customer complaint is, LEAKS- ICE MACHINE GETS CLOGGED UP & STUCK & CUST DEFROST & ICED OVER AT ICEBOX. Customer said water was dripping from the ice maker into the ice bucket and freezing. Inspected and tested. Customer had ice maker turned off and everything defrosted and there was no ice in the ice maker. I cycled the ice maker and it filled with water and did not leak. I removed the ice maker, dumped out the water and reinstalled. Cycled ice maker again and it filled with water perfectly and did not leak. I dont know were the water was coming from, but probably should start by replacing the ice maker if its covered. Dana can you see if there going to cover the ice maker, and order me a ice maker, part number 2198597 if they do. ; saved tckt"

"The customer complaint was frost in the fresh food and fan hitting the frost. I removed the fresh food evaporator cover. I found frost build up on the top of the evaporator. I put into defrost and the heater came on. I quoted the customer for the heater, sensor and drain kit. I replaced all parts and installed the heater. I verified the heater comes on. I made some adjustments and advised the customer to give 24 hours to get back to normal. ; used 1 DA82-01415A (DEFROST DRAIN AND CLEAN LINE), 1 DA32-10104N (SENSOR ASSM - EVAPORATOR), and 1 SH502 (DEFROST HEATER AND LIMIT) from stock"

Unit isnt cooling the fridge. Found that the freezer evap cover was full of ice so the fan wasnt turning. Steamed the ice out then tested the fan. Fun its spinning good. I also steamed the evap and watched the frost pattern. Which it was good also. Unit is in the garage which can cause issues. Let customer know just to keep an eye on it but everything mechanically is working properly.

"Customer complaint is, NO POWER, DOOR IS LOCKED BUT POWER WILL NOT TURN ON LEAVING THE WATER AND ITEMS STUCK INSIDE. Customer also said that cycles were taking a long time. It sounds like it was getting off balance. Inspected and tested. Found the board has failed.."

Unit wasnt sparking after customer spilled water on unit. Found that the unit wasnt getting power or the down draft. Checked the breaker and found that its wasnt blown then noticed a GFI was popped on a outlet under the microwave. Reset the gfi and now unit is working properly

"Customer complaint is, EC D90 SAYS DUCTS ARE BLOCKED- VENTS HAVE BEEN CLEANED. Inspected and tested. Dryer was cycling up to 260F. I disconnected vent and now the heat is cycling between 205F and 130F and airflow on back of dryer is 25mph. The problem is with the vent, and it goes out the roof. Customer said the roof was replaced after the vent was cleaned. Customer is going to have the vent cleaned."

"Found several things wrong. Tested with vent disconnected and connected and is cycling heat good. Dryer vent is fine. But after 7-8 minutes of running dryer just shut off but still counting down. During that time the UI was unresponsive but could power off and turn back on dryer and would start again but then shut off motor after few minutes. I could trap relay and then could get motor to start again. Control board and UI are bad. Also squeals when running and lint trap duct plastic is cracked.assembly WE14M119; top bearing kit WE49x20697; lint trap WE18M24; bearing kit WE25M40; main control WE4M489; UI WE4M384; saved tckt"

Found that terminal block is burnt and loose causing electrical crackling and losing power. Customer approved estimate. Ordering terminal block and rescheduling.; ordrd 1 Eag32629306 (Terminal block)

"Found that drain pump locked up and not running. Customer approved estimate. Replaced drain pump, Tested and washer now drains and is working good.; used 1 4681EA2001T (DRAIN PUMP) from stock"

The customer complaint was their is a squeaking noise from the back. The customer pulled the freezer and fridge out. I removed the back cover and found the condenser fan was making the noise. I unplugged the fan and the noise stopped.Today I replaced the freezer condenser fan motor.

"Wont tumble, the motor has failed it will not start without outside help. I checked for heat and it felt good once I got the unit running. I quoted via bluebook, she will let us know if she wants to move foreword after talking to her husband."

"Replaced leaking Icemaker. Cycled it, filled great, no leaks."

Was able to adjust the door the door more and found that the spring busted on the drawer to pull it shut. Replaced the spring with one I had laying on my truck now its working great. Customer was happy they didnt have to spend the extra money on the rails

Water leaking out the front of the freezer. Found the drain iced over and plugged up. Steamed it out. Now it drains great. Steamed the ice sheet out of the front and then took the back panel off and detached the drain tube and steamed out the tube and also the drain going up to the evaporator. Drains great now. Charged minimum labor.

"The customer complaint is the dishwasher panel is flashing and does not a cycle. The door is also heavy and drops down. I found the top panel is shorted because none of the buttons respond. I also found the left door cable is broken. Im ordering the panel, main board and door cable. If the board is not needed it will return it.Today I replaced the touch pad assembly and the door cable. I did not need the control board so I will return the main control. The dishwasher is working good."

Customer complaint unit not drying well. Ran unit with my temp gage. Was getting 100 for a low to 165 for a high in the lint trap area. Which isnt terrible I removed the bottom cover and found that the flame was a little flat showing an air flow problem its nothing I can get at the vent being its out the roof it looks like in a town home. Also noticed the coils where going out. Replaced the coils and let customer know to get the vents cleaned; used 1 5303931775 (GLOW IGNITER & SENSOR) from stock

"Customer complaint is, NOT HEATING. Inspected and tested. Found the heating element has failed. Quoted customer to install new element. Customer approved repairs. Installed new heating element and tested. Dryer is heating great and cycling between 205F and 120F with vent disconnected and air flow on back of dryer is 38mph. With vent connected, the heat spiked to 260F. Dryer is now fixed, but the vent needs to be cleaned before using. ; used 1 279838 (ELEMENT) from stock"

"Customer complaint is, PRESS START MAKES BUZZ NOISE - MADE WEIRD SMELL CUST WEIRD SMELL TOO CUST UNPLUGGED IT. Inspected and tested. Found the magnetron has failed. Installed new magnetron and tested. Microwave is heating and sounds great. Microwave is now fixed. ; used 1 2M248H (MAGNETRON) from stock"

"Customer complaint is, LEAKING THROUGH THE FRONT DOOR. Inspected and found the door bellow has a chunk missing from it. Installed new door bellow and tested. Water is now getting inside the door and leaking out the bottom. The door and hinge look good. I was able to heat the bellow up and reform it and now its sealing and not leaking. I advised customer to leave the door shut as long as possible to help the gasket form against the glass. Washer is now fixed. If it leaks again, we will probably have to try replacing the bellow again, part number WP8182119."

"Customer complaint was the dryer gets noisy the longer it runs and it takes to cycles to dry. The dryer sounded good. I removed the drum and found the left roller was stuck. I quoted the customer for the rebuild kit. I vacuumed out the lint and replaced the parts from the kit. The air flow is poor. I advised the duct needs to be cleaned asap. ; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock"

"Customer complaint was the dishwasher will not wash dishes. He said water goes in and then later on in drains all the water out. I started the dishwasher and I could hear it fill with water but then nothing after that. If I listen closely, I could hear the wash motor just hum. I removed the filter plate and inspected the impeller. The impeller on the motor was fine, and nothing obstructing it. I tried it again and the motor started to make a crunching sound. I checked the pillar once more and it was still free so it needs a new wash motor assembly. I cannot get the impeller off. I tried several times and its stuck on there so it needs a whole assembly. please call for approval. DD82-01353 sump assembly ; saved tckt"

Unit still makes a body noise I found when there is not heat the noise went away. The heater assembly was rubbing the bulk head when it expanded from the heat. I shimmed it with a screw. The noise ceased. I watched it for 20 minutes after the repair. The dryer is now quieter.

I replaced the bake element and tested the range it is now fixed.

Customer complaint was water is leaking from the water valve on the dishwasher. I turn the water back on under the sink and verify the water is leaking out of the water valve immediately. I gave the customer a quote for a new water valve. I replaced the water valve and then watched operation. I found no other leaks. I left the old part at the home. ; used 1 00622058 (INLET VALVE) from stock

"Customer complaint is, 2ND OPINION-TECH COME OVER BUT THE ISSUE GOT WORST. Customer said another company replaced the door for a ice maker issue. It started making ice and then stopped cooling in the FF compartment and theres frost on the back freezer wall. Inspected and tested. FF compartment is 60F and freezer is 30F. The evaporator is 100% froze over. I put refrigerator into test mode and turned the heater on and it came on and started defrosting. Everything is testing good. I think we should start by replacing the board and bimetal, part numbers W11035841 and W11551372. Thanks. ; saved tckt"

Found that leaking from water valve continuously. Also water lines are cracked. Customer approved estimate. Ordering parts and rescheduling. I shut off water to refrigerator until i come back so itll no longer leak onto floor.; ordrd 1 5221ja2006d (Water valve)

Went into test mode and got 3C2 error which is motor error. Motor ohms out good. Appears to be inverter board but was reading that people were saying it could be main board. Main board part is discontinued NLA and washer is only 2 years old. I quoted customer for inverter board. Customer will think about it and call back if they want to proceed with repair.inverter board DC92-01531CMain board DC92-01803J NLA

Put in diagnostics mode and when i put in defrost the breaker tripped. Found that heater ohms out to ground so the heater is shorted. Not sure why it didnt happen before maybe when i installed new Evaporator fan motor assembly the heater got jostled and now shorts out? Needs new defrost heater element. Ordering part and rescheduling.Scheduling extra time as it is woven through the evaporator.; ordrd 1 Wp12729128 (Defrost heating element)

"Boot is shredded up, was smoking. In test mode it wont spin. Bearing is bad. Its locked up. 14 years old. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

The customer complaint is water is leaking out the freezer. The defrost drain is plugged up so the defrost water has no where to go. The water fills up the bottom of the freezer then leaks out. I cut open the grommet and cleaned it. I removed all the ice and defrosted the drain.

"The door inner panel is broken and pulling away from the outer panel. When you pull on the door to open it, a error code key fault f7e1displays on the panel. Most of the time the buttons do not work. You have to reset the power to maybe get to work. It will need the whole door assembly W11196131. That part number is for the stainless model.Stainless steel- Door W11196131; O-emld tckt"

"Broil isnt working. Had a bad flat ignitor. Replaced, ignites great now. ; used 1 5303935066 (FLAT IGNITER) from stock"

Customers concern was when they ran the dishwasher that there was a puddle in front of it whenever completed. Upon arrival and inspection I pulled the inspection cover off and watched it run. I didnt see any leaks right away but there was evidence of a leak from the left rear corner where the water inlet is. I watched three complete rinse cycles and I didnt find any leak from that area. After the second rinse I didnt notice a drip forming from the center of the front of the door. I open up the machine and inspected the spray arm and re-tightened the manifold as most of the screws were loose the front right set were about 1/4 turn loose. I clean the door seals and dried it off and started it again. While it was running I leveled it and worked the door back into its proper shape as it was bowed out slightly. I finished the second rents and did a third and the leak never re-offended. I installed two screws through the front brackets with the customers permission to keep the unit from tipping forward as it was previously. The dishwasher Leak ceased after I did those steps. I recommended the customer keep an eye on it for a week and sometimes it will take a while for elite to manifest. Its obvious it is linked in the past but I could find no more active leaks.

"Has Icemaker issue. ; saved tckt"

Unit quit cooling. Found that all the fans and everything seem to be operating correctly. Called unit out of covert and found that the compressor was hot but wasnt running. Found that the compressor relay was bad. Replaced relay and compressor kit on right away. Unit started cooling again. Customer did advise he has had that compressor replaced more than once. So if it fails again Im suspecting the compressor is failingUsed truck stock pro41 relay; used 1 PRO41 () from stock

"Top burners wont spark and light. Can light with a lighter. Found that the igniters wont light. The switches seam to be good. Just looks like the igniter are worn out and need the spark module. Cant find any info on this unit. Customer said came with the house in 1979. If we can find the two igniter and spark module or whatever they called it back in the day that would be great. ; snapped 3 QuickPics, states that autho needed"

I removed the old dishwasher and installed the new one. I went over the operation of the dishwasher. I advised the customer if they need service to call Whirlpool for the first year.

Replaced bad heater assembly. Heats great now.

Appears that its been leaking for awhile. Motor is rusted and has been leaking on floor and damaged floors and downstairs ceiling. water valve has corrosion also. Would need motor assembly and water valve. But customer doesnt trust the old dishwasher and even if parts could be found wants a cash out.Water valve W10844024; motor assembly 3376752 NLA; saved tckt

Replaced bad Icemaker. Also had to replace bracket. Cycled it. Works great now. ; pckd up 1 12028495 (Mounting bracket)

"Washer was chewed up my mice. The drain pump assembly had a chew hole, the door lock has failed. See notes"

"Customers complaint was sparking inside unit. Tested unit multiple times no sparks. Evidence of sparking on wave guide. Customer would like new wave guide because its damaged now. 3052W3M011C is the part number for the wave guide doesnt show any available at the parts distributor I can access. Also if we can get the part please order paint to touch up spots inside unit. ; snapped 2 QuickPics, states that autho needed"

Dishwasher dead. Main PCB has solid red light. This means the board is getting 120 and transformer is sending correct DC voltage to user interface. User interface getting 12 vdc. quoted for parts/labor/trip charge for new user interface.

Customers complaint is seal on main filter washer is coming off. Jared sent that part. Also not draining properly. Found for the drain the motor running properly and sounds good. Removed the hose off the drain under the sink and it was a little glogged up cleared out debris and now unit is draining properly

"Found that thermal fuse is open. Customer approved estimate. Replaced thermal fuse and cycling thermostat. Cleaned out inside dryer of lint build up and taped up dryer vent, Tested and dryer is cycling heat normally. Dryer is heating and working good.; used 1 WP3387134 (THERMOSTAT), and 1 WP3392519 (THERMAL FUSE) from stock"

Freezer not freezing. The fridge was 50 deg and the freezer was 40. The evaporator was not frosted even one turn. They mentioned it had been running a lot recently. The sealed system has failed. They will replace the fridge it is not their favorite appliance.

"Wont bake. This 1997 model range has a rusted out bake burner tube, it shorted out to the ignitor and blew it. I quoted both new ignitor and burner. They declined service."

"Washer wont go into high speed spin. Just sits at 7 minutes left and tires to continually balance but never goes into spin. Test mode with no clothes and washer goes into high speed spin fine. Ran spin mode with no clothes and washer goes into high speed spin.So it appears that the MCU is bad? Which on this model it seems like its all part of the control board which is NLA. Also reading that pressure sensor goes back on these models. Before this happened she said she was getting SUDS error during her wash cycles. Do that at same time doing main board since we have to pull everything out.Is there a MCU on this model. Needs control board 12002651 NLA; pressure sensor WP34001209.2 guys 2 hours; saved tckt"

Not draining then it leaked. I checked the spray arm for the service bulletin and it was good. I checked and found the discharge issue was dd01-22. I cleaned the discharge head and it drained perfectly. The dishwasher is now fixed.

Burning smell from freezer. Heater element had fallen down and shorted out. Needs new heater. . Coming back Monday to install. ; ordrd 1 5303918208 (Heater assembly)

"Customer complaint is, ERROR D5 WONT RUN. Inspected and tested. Washer is giving a dS error and doesnt lock the door. The door lock has failed. . Customer approved repairs. Installed new door lock and tested. Washer is working great. Washer is now fixed."

Customer said after 2 weeks ice stopped being made on top ice maker but also said the freezer ice maker stopped as well. I didnt touch freezer ice maker so I pulled out refrigerator and found that it has the ice build up on the outside back wall (see picture) i showed customer and said its not repairable and since it was working when i was out last I didnt pull out the fridge to see that. I advised customer to take pictures and call Electrolux and see what they will do for him since its not repairable at this point.

Washer walks around the room. The rear main bearing is failed and it gets out of balance and moves around the room (it has a smooth floor). Theres nothing that can be done this unit it would need the rear main bearing repaired but the cost is twice that of a new one. They will replace it.

"Found that the heating element is open also had old idler. Customer approved estimate for both parts. Tested and dryer is now cycling heat heating and working good.; used 1 DE634A (PULLEY) from stock, pckd up 1 De486a (Heating element)"

"The customer complaint was the front left burner does not work at all. The back 2 burners work on and off and take a long time to heat up then cool down. I found when testing the burners the front left switch was shorting out. I pulled the range out and replaced the switch for the front left burner. I then noticed that the switch for the back right burner is shorting and is black in the inside. The burner works as it should but Im still going to replace it. The customer said the back left is also not working right. It seemed ok today but sines the other 2 were bad I replace the switch for the back left burner. After I was done and testing the front left burner the burner switch started to short out. So Im ordering 2 switches for the big burners. I advised the customer that its normal operation for the coil burners to take a long time to heat up and then a long time to cool down. I told them not much will change other than they will be more consistent. I told themIts normal to have to move the pans off the burners. ; used 1 WP3148952 (SWITCH - SELECTOR *) from stock, ordrd 2 WP3149400 (SWITCH - BURNER (STANDARD 5500 TYPE))s"

Unit wouldnt spin. Tested the motor from the board and the motor tested good. Also tested the wiring and the wiring harness was good also. Replaced inverter board and Jen tested unit and now unit is operating correctly with out any issues. Installed DC92-01531c

E:24 error and not draining. I found plastic in the pump and in the drain line. I removed it and tested 3 times. The dishwasher is now fixed.

"The customer complaint is the dishwasher panel is flashing and does not a cycle. The door is also heavy and drops down. I found the top panel is shorted because none of the buttons respond. I also found the left door cable is broken. Im ordering the panel, main board and door cable. If the board is not needed it will return it. ; ordrd 1 5304518467 (Switch assembly) and 1 A11147301 (Main board) and 1 154578801 (Door cable)"

Customers concern was the dryer and made a scraping screeching noise. Upon arrival and inspection I found the unit had been pulled apart but they had missed a piece of metal that was stuck inside the left most glide. I removed it and reassembled the machine adding a few screws that were missing. I ran it for 10 minutes and it was nice and quiet and the heat felt good. The dryer is now fixed.

"Found that dryer tumbles but doesnt heat, element is open. Couldnt get ahold of customer. PW calls and gets approval per blue book price. Replaced element, Tested and dryer is cycling heat normally. Dryer is working good.serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 279838 (ELEMENT) from stock"

"The washer doesnt consistently complete the cycle. I ran it through test mode and found it did not want to spin. I tip the machine back and found the gearbox was leaking oil it had soap to the belt the splotch and the actuator. Called and spoke with the contact Kim and give her the quote, and she declined repair."

No water is spraying is the complaint. Can hear the motor try to run but wont. Fills full of water heats and drains properly. Quoted customer blue book for a motor. And customer says they want to get a new unit any way and there are few others things wrong with this unit W10846093 motor

Found when i got here that unit was off. I checked outlet and no power. I checked breaker and it was turned off. I turned on breaker and range has power. Cook top amd oven heats and are working good. I let oven preheat and can find nothing wrong with range as im here.During the time oven stopped working the customer had siding being replaced and they did shut off power for outside lights she said so its possible that it was accidentally shut off?Range is working as im here. I informed customer they have 30 day warranty and to call back into AHS if they have any more issues.

"Not cooling in the fridge, makes a strange noise. I was unable to duplicate the noise, but found the dampener did not open. Part is on order.; ordrd 1 242303001 (Dampener)"

"Customer wants new unit. Says unit isnt drying or heating like last time. Found that last time needs the dryer vents clean. They said they did but still extremely low. Unhook the unit and it works just fine and has good air flow. Customer says American home shield said they will replace unit if we say it needs to. Explained that I would need to list parts it needs but for the airflow issue its separate. ; snapped 1 QuickPics, states that autho needed"

Customers complaint is unit not draining. Checked the trap was clear and nothing seamed stuck in the drain pump. Removed pump and found that the propeller was stripped. Quoted blue book for a replaced. Installed pump and tested multiple times. Unit drains properly now and no leaks. Used truck stock drain pump 4681EA2001T; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock

Customers concern is if we didnt want to spin out with a really small load. Upon arrival and inspection I found a whole host of error codes were stored inside including out of balance. We watched it spin in test mode and it spun perfectly empty. So we put a small load in it and watch the quick wash cycle and found that with a load it moved rocking from the left rear corner to the right front corner. We went ahead and shimmed the right foot as the customer did not have the adjustment tool it was taken by the installers. We got the thing to complete and spin up and look perfect.

The complaint is the dishwasher is dead. I hooked up the tool and it said the dcs was tripped. I reset the board and it started to work. I saw water leaking from the wash motor and its louder than normal. I gave the customer a quote for the repair. At this time the customer wants to think about it. If they call back please order the main motor WD26X25103 and allow 2 calls worth.

"Washer wont go into drain/spin. I was able to manually advance timer and get it to spin. I tested cycle and after 20 minutes timer never ode and just agitated. Timer is bad. Also the lid switch plastic is broken and lid barely hits the lid switch to advance cycle. Also the agitator dogs are worn out. Ordering timer, lid switch and dogs, and rescheduling.; ordrd 1 3949247V (Lid switch) and 1 80040 (Dogs) and 1 Wp3951702 (Timer)"

COMPRESSOR CLICKS ON AND OFF AND THE DISPLAY TURNS ON AND OFF. Unplugged the freezer evap fan and it stop the clicking. But then I unplugged the condenser fan and same thing. Something is loading down the board. . Ice maker isnt working also.

"Found that thermistor is off and caused dryer to get too hot and blew the safety fuse. Replaced thermistor and thermal fuse, also cleaned out inside dryer of lint build up. Tested and dryer is cycling heat normally. Dryer is working good.; used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"

"Customer complaint is the washer does not and it gives the dc3 fault. The dc3 fault is a add a door not locking. I ran the smart install and checked the add a door switch and lock. Per the tech sheet it looks like the add a door lock switch is broken. It could also be a main board issue. I called the customer and gave a quote for the different parts and scenarios. I raise the customer it could be a door lock. It could be a control board issue or both. Advise the customer we can start with the door lock, but if we install the main board, they would have to pay for it. The customer wanted you to do some research and then may call us back.; O-emld tckt , states that autho needed"

"Evaporator all iced up. Even with bi metal bypassed, in forced defrost mode zero voltage is sent to heater. Heater ohms good. Service bulletin for adaptive defrost control for this issue. RJ said it could in addition need a new thermostat but we wouldnt know until the ADC is installed. Quoted for just ADC and for ADC and thermostat. Customer will think about it and get back to us. Attached photos for blue book."

These customers are complaining that the dryer when its on heat smells like burnt gas. Nothing that would be causing VOCs. I do see that the end of the burner tube is crumbling. The gas isnt flowing out right since its falling apart on the end. Ordered new burner assembly. Coming back Friday to install. Will vacuum out lint when I come back. ; ordrd 1 WP33002793 (Burner assembly)

Al H0 error. Nothing on screen responds. Found the main power cord was wired wrong. Rewired it. Runs great now. Can office please call office to collect payment?. ; saved tckt

Bottom of fresh food section full of an inch thick sheet of ice. Steamed all the ice out. Found the left vent behind the water filter full of solid ice. Steamed all that ice out too. Cycled Icemaker . Funnel to Icemaker was full of solid ice: steamed that out. Replaced valve that wasnt fully closing. Only charged labor since valve was under warranty from last time. ; used 1 242252702 (VALVE) from stock