We serviced a
GE REFRIGERATOR
Model GTE21GTHFBB
Near Mound, MN 55364
Adam
Job Details: 09/15/2023
Found water behind a the fridge. Checked inside no water building up in the drain next pulled fridge out on protective mat. Removed the back cover and found the drain pan empty but wet. Inspect the drain pan and found a hole in it. So when it gets water through the drain in the pan then it leaks. The pan looks like its unavailable. We will have to do some research. In the mean time I glued up the hole with the whirlpool red glue. Explained to home owner. Not sure if its going to work or not. Best to get a new one. Customer agrees if we can find one. Pan WR14X27592; states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS01
Near Richfield, MN 55423
Delton
Job Details: 09/15/2023
Found that the refrigerator is not making ice or dispensing water. Customer has recently replaced water filter and no change. Customer said that before ice stopped it was making hallow cubes.I found that there is very low water pressure going to refrigerator. I tired to tighten and loosen water valve (see picture) and at the water shut off water trickles out slowly.Will need a plumber to replace water shut off so that refrigerator has good water pressure. Water valves on refrigerator are getting power and waster just trickles.Office: please contact management company about this. Customer will have to call back if problem still persists after the water shut off valve is fixed.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Minneapolis, MN 55420
Delton
Job Details: 09/15/2023
"Got the new, correct board. Replaced board and replaced parts and did ice maker kit last time. Only been 3 days since fix but no frost or ice build up in the ice box.Refrigerator is working good.; saved tckt , states that autho needed"
We serviced a
LIEBHERR++ REFRIGERATOR
Model CS2061
Near St. Louis Park, MN 55416
Nate
Job Details: 09/15/2023
"Rear of freezer frosts up once a month. Needs to have evaporator sensor and bracket relocation kit installed. Bottom freezer door hangs slightly to the left. Bottom right corner of fresh food door sticks out a tiny pit. Liebherr tech support said it would need hinges for the fresh food door to probably fix it. Thats the only thing that could potentially fix it. Was not able to explain this to customer because she was on a work call. Office would need to tell her that. They said the bottom freezer door there really isnt a fix for that. The large plastic bin for the upper freezer drawer is broken, and customer would like a quote for that too. And then it needs a sensor relocation kit. Sensor and bracket. 95902002 and 743922101. Can someone look up part number for the freezer drawer main bin, and the main hinges for ff door, and quote for all of this? Would also need 3 time blocks for the hinges and relocation kit. ; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5000WW/AA
Near Minneapolis, MN 55416
Delton
Job Details: 09/15/2023
Found that evaporator drain is clogged and frozen over. There is a huge ice block (see picture) that i cant pull out anything to make sure the defrost drain is opened. I did try and steam it from behind the refrigerator.I informed customer that it would need to be unplugged and doors left open and they will need to make sure to have towels while it defrosts. Will need drain kit which i have tuck stock.Customer is older lady and wanted me to pull out fridge and leave it unplugged for her until I come back Tuesday. I informed her that it will leak and she will need to keep moping up the water. She said it was ok.Rescheduling customer.; used 1 DA82-01415A (DRAIN KIT) from stock
We serviced a
SCOTSMAN++ ICEMAKER++
Model SCCP50MB
Near Plymouth, MN 55447
Phillip
Job Details: 09/15/2023
"The customer said the ice maker is making to muck ice its making noise when it make ice. When I arrived the ice maker was off and the bin was mostly full of ice. The ice scoop/bin thermostat looked fin and was in the correct position. I pulled the ice maker out and removed the top. All thermistors and thermostats are hooked up in the propped spots on the board. I started the ice maker and let run until it made and dumped the ice. The ice maker sounded normal. I called Scotsman techline and left my number for a call back. After a hour and a half they still have not called me back. I would quote the customer for a main board and bin thermostat/ice scoop holder. ; snapped 2 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFXS28968S/08
Near Chaska, MN 55318
Adam
Job Details: 09/15/2023
Unit giving FFE code and warmer temps. FFE is for freezer fan. Found that the evap fan was working. Disassembled to get to fan getting 14.4 DCV which is good. Its hard to turn by hand but does turn. Not frozen up more seized. Reassembled unit plugged in the fan is now spinning but loud. Customer said it sounded like that last time before it died. Quoted for a new fan and rescheduled ; ordrng 1 EAU63923603 (EVAP FAN MOTOR SEE MOTOR)
We serviced a
BEKO DRYER STACKED++
Model BDV7200X
Near Minnetonka, MN 55343
Adam
Job Details: 09/15/2023
Customer did say after cleaning the lint filter its better looks like still some wax on it. Customer was wondering if she could get a new one. Not sure if Beko would just cover one and send it out to her but we can definitely try. Rehooked up vent and now its venting properly. Lint filter 2972300100; snapped 1 QuickPics
We serviced a
KITCHENAID RANGE
Model Kess907sss02
Near Hopkins, MN 55343
Nate
Job Details: 09/15/2023
"Power surge and then user interface went dead. 120 vac coming to transformer. Either needs new transformer, PCB, or UI. Would start with transformer and uninstall if that doesnt fix it. Then UI. Uninstall if that doesnt work. Then MAIN PCB. quoted for all 3. Looks like they are NLA. DW can you try and order these for me? She is scheduled for next Friday. #W10181438, #WPW10181439, or #WPW10111628. ; schdld next appmnt for 9/22 FRI !"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Osseo, MN 55311
Phillip
Job Details: 09/15/2023
"The customer said the front drum felt seal is coming off and the dryer is louder than normal. The seal on the front of the dryer is ripping off. Either the seal needs to be replaced or the whole drum. The seal is not listed as a separate part. Is there a seal that we can find that works? The rollers and idler are good so we just cleaned them and oiled them. The blower wheel was packed full of lint again. We put it back together and ran it again. The drum still scraps against the bulk head and the motor has some vibration to it. It for sure needs either the drum or seal. If we do the repair then I would order the belt for it and the motor assembly. 1.Drum belt 6602-0016552.Dryer drum DC97-14849P3.Dryer motor assembly DC93-00101N; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model NOTAVAILABLE
Near Minneapolis, MN 55408
Delton
Job Details: 09/15/2023
"Model and serial number tag is removed. I cannot fully verify model. Customer does not have manual. Customer did go online and find image that looked like the one they have.The issue is the case break assembly, dishwasher senses there is too much water and will give OC error. Im Not %100 since i dont have part number. But part looks the same.Customer approved estimate. Ordering part and rescheduling.Scheduling extra time as I have to disconnect power, water line to pull out dishwasher.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 DD82-01373A (Case break assmebly)"
We serviced a
GE REFRIGERATOR
Model GYE18JSLKFSS
Near Minnetonka, MN 55345
Nate
Job Details: 09/15/2023
"Icemaker got packed full of ice. Hooked up newfi, found the fresh food door has been opened a number of times. Causing ice to melt into a block, and then it damaged the auger. Ordered new auger assembly. Coming back Tuesday morning to install. ; ordrd 1 WR60X24993 (Icemaker auger)"
We serviced a
BEKO REFRIGERATOR
Model BFFD3626SS
Near Minneapolis, MN 55406
Delton
Job Details: 09/15/2023
Big ice ball on evaporator back cover on left side just above crisper drawer (see picture) called beko and they said this was a service bulletin and that there is a new evaporator cover and come with new evaporator fan.Never done it before Scheduling 2 hours to defrost and repair.Refrigerator Evaporator cover w/fan 5936831300; ordrd 1 5936831300 (Refrigerator evaporator w/fan)
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A202
Near Saint Augusta, MN 56301
Matt
Job Details: 09/14/2023
"Customer complaint is, DRUM WONT TURN. Inspected and tested. Found both rear rollers were falling off and the belt is broken. to install new belt and 2 rear rollers. Customer approved repairs. Installed new belt, 2 rear rollers and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed.
We serviced a
CRITERION RANGE
Model CGR518P1B
Near Saint Paul, MN 55130
Delton
Job Details: 09/14/2023
"Tenant says she faintly smells gas when she walks by even when range is not being used. She said she had a plumber out and they couldnt find anything. I checked all gas connections from gas line at the wall and all the connections in the range. No bubbles, no leaks and while I was here did not smell any gas. I told tenant that if they continue to smell gas, to call the gas company and they would have to come out and see where the leak is from. As im here I did not smell or find any leaks on the range. I called owner and explained to him what i found and did."
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Saint Paul, MN 55109
Delton
Job Details: 09/14/2023
I replaced door mullion (flapper) and flapper guide. Refrigerator is working good.
We serviced a
FRIGIDAIRE WALL OVEN++
Model FGET3045KFA
Near Plymouth, MN 55446
Phillip
Job Details: 09/14/2023
The complaint is the oven does not heat up. We started the oven and neither the bake or broil element get hot. I pulled the board out and found a bad solder spot at the double line bake relay. I fixed the board and put the board back in. I hooked it back up and tested it again. Now the oven is getting hot and to 350.
We serviced a
UNKNOWN REFRIGERATOR
Model BCA5102SS-1
Near Plymouth, MN 55446
Phillip
Job Details: 09/14/2023
"This was a under counter unit. The compressor tried to start, but would not run. I found the start device was shorted. We installed a new start run device and the compressor started right up. It is cooling good.
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Plymouth, MN 55446
Phillip
Job Details: 09/14/2023
"The rear discharge tube was pulling out of the filter plate. We found the tabs on the discharge tube are broken. I gave the customer a quote for new parts, but he did not want all new parts. I cut a piece of hose clamp and used it to secure the discharge tube.
We serviced a
KENMORE WASHER
Model 110.24642300
Near St. Cloud, MN 56301
Matt
Job Details: 09/14/2023
"Customer complaint is, FILLS WITH WATER BUT WON'T AGITATE, SPIN OR DRAIN. Inspected and tested. Found the lid switch has failed. Customer approved repairs. Installed new lid switch and tested. Washer is working great. Washer is now fixed.
We serviced a
LG REFRIGERATOR
Model UPFXC2466S/01
Near Edina, MN 55439
Delton
Job Details: 09/14/2023
"Found that there is small frost build up on back wall of refrigerator evaporator underneath crisper drawer. Refrigerator still cooling and evaporator is not frosted over, just in that one section. Freezer has a little bit frost build all over food but found that there was ice cream bar stuck on bottom of freezer that made door not very smooth to close.Looks like its possible that door could cause more frost to build up than normal and over time make a ice block.Defrosted the build up,tested and refrigerator and freezer are cooling and working good."
We serviced a
SPEED QUEEN DRYER
Model ADG3LRGS111TW01
Near Saint Paul, MN 55108
Nate
Job Details: 09/14/2023
"After I left they tried it, and it heated for a few minutes and stopped heating. Came back, vacuumed it out and then installed new coils. Ran it for 15 minutes and it continued to cycle and heat well.
We serviced a
LG REFRIGERATOR
Model LBN22515ST
Near Maple Grove, MN 55369
Nate
Job Details: 09/14/2023
"Fan has been running loud and there sometimes are black specs in the ice cubes. Icemaker itself is good. Checked for shut off valve in basement to see if its a saddle valve, but waterline to fridge is behind Sheetrock. Explained to customer that flecks are coming from the waterline somewhere, external to the fridge. I adjusted the fan so that it doesnt vibrate, and steamed out frozen condensation around the evaporator fan. Now it runs nice and quiet. All fixed."
We serviced a
GE REFRIGERATOR
Model GSE25HSHJHSS
Near Minneapolis, MN 55401
Nate
Job Details: 09/14/2023
Icemaker sporadically makes ice. When I arrived I saw the filter light was on. I checked the icemaker and saw slivers of cubes stuck in the fingers of the icemaker. Asked customer when she changed the filter last. She never has. Its been 5 years. Got her the part number and where to order filter from.
We serviced a
HAIER REFRIGERATOR
Model HA10TG218SS
Near Minneapolis, MN 55414
Nate
Job Details: 09/14/2023
Water pools up every day on the top shelf of the fresh food section. Found the drain line in the freezer totally iced over. I steamed it out in the freezer until steam was coming out of the condensation drain. Then steamed from behind the fridge up into the freezer. Then poured water in the drain and it all drained great.
We serviced a
HOTPOINT RANGE
Model RSS530DET3WW
Near Minneapolis, MN 55407
Nate
Job Details: 09/14/2023
Bake and cook top dont work. Found the gas was shut off outside. Spoke with tenant and they will call gas company to get it turned on.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1164XWS-1
Near Minneapolis, MN 55435
Delton
Job Details: 09/14/2023
"Found that fuse was open and cut power. Fuse was open because microswitches were bad and shorted. Customer approved estimate to replace switches and fuse. Tested and microwave now turns on and is heating and working good.
We serviced a
GE RANGE
Model JGSP28SEN3SS
Near Plymouth, MN 55446
Adam
Job Details: 09/14/2023
Installed all parts listed. Tested multiple times and working properly. The flames are nice and normal. The left front now ignites properly. All the flames look good now. All 4 burner igniter quickly and properly.
We serviced a
ELECTROLUX DRYER
Model EFMG627UTT0
Near Shorewood, MN 55331
Adam
Job Details: 09/14/2023
Unit making loud noise customer thinks something got in the blower again. Has happened before. Disassembled unit and found a sock in the blower wheel removed sock inspected everything there is light wear on the blower. Reassembled unit tested. Unit sounds a lot better now. Explained if it happens again the blower wheel will probably have to be replaced.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Chaska, MN 55318
Adam
Job Details: 09/14/2023
Installed conveyor from last diagnosis. Once installed tested multiple times for leaks unit is working properly now. Looks like 50% of the holes are plugged. Definitely was a problem
We serviced a
BEKO DISHWASHER
Model DIT38530
Near Minneapolis, MN 55424
Adam
Job Details: 09/14/2023
Installed door latch from last diagnosis. Once installed. Tested multiple times. Opening and closing properly.
We serviced a
GE REFRIGERATOR
Model GTE17GTNDRWW
Near Minneapolis, MN 55437
Delton
Job Details: 09/14/2023
House is being sold and inspector said that it was leaking from ice maker behind refrigerator. I pulled out fridge and ran ice maker. Ice maker harvested and filled and no leaks. Checked all over refrigerator and no leaks. Only thing that was abnormal is that the ice maker fill tube was pulled out a little bit. I pushed it in and added caulking to ensure it is secure. Dishwasher is right next to refrigerator and i ran that and no leaks. It appears that the warped floor could of been from old previous appliances as the refrigerator and dishwasher are from 2020. No found leaks as im here inspecting the appliances.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Minneapolis, MN 55443
Phillip
Job Details: 09/14/2023
I replaced the water valve and tested. It now filing with hot and cold water fast. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS00
Near Hopkins, MN 55305
Adam
Job Details: 09/14/2023
Installed new valve. Once installed tested multiple times for leaks. Everything is working properly now with out any leaks.
We serviced a
KUCHT RANGE
Model n/a
Near Minneapolis, MN 55416
Nate
Job Details: 09/14/2023
"Tripping breaker when on bake in first minute. Cool top didnt work recently, but now it works fine. If moisture under burner cap it can stop it from igniting. Replaced bad bake ignitor. Ignites and heats great now with no issue.
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Minneapolis, MN 55411
Nate
Job Details: 09/14/2023
"Washer doesnt finish cycles. Keeps clicking. I hooked up the newfi device and can see it has 1114 critical lid lock failures. Lid lock is top replaced part on washer. Quoted for lid lock. Owner does most of his own repairs, he will do repair himself and get part off of Amazon."
We serviced a
KENMORE RANGE
Model 790.72502010
Near Minneapolis, MN 55412
Nate
Job Details: 09/14/2023
"Taking a long time to bake, not always igniting. Found a bad bake ignitor. Replaced it, heated up to 350 in 6 minutes flat.
We serviced a
GE DRYER
Model HTX24GASK0WS
Near Monticello, MN 55362
Matt
Job Details: 09/14/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Dryer runs, but no heat. I disassembled dryer and found the thermostat has failed. Quoted customer $324. to install new thermostat. Customer approved repairs. Part on order. ; ordrd 1 WE04X25201 (Thermostat)"
We serviced a
GE DISHWASHER
Model CDT866P2M4S1
Near Saint Paul, MN 55105
Delton
Job Details: 09/14/2023
"Dishwasher says leak detected Customer informed me that the coffee pot that sits above the counter was stuck on and leaked all over counter and onto top and bottom of dishwasher and into drip pan causing dishwasher to sense a leak.I cleaned out drip pan, tested and dishwasher starts and has been running for over 20 minutes. Dishwasher is working good.; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model LER5624BN1
Near Plymouth, MN 55447
Phillip
Job Details: 09/14/2023
The dryer is dead and does not start. I found the fuse is bad. I dont have a fuse so I will order one and come back. ; ordrd 1 WP3392519 (Fuse)
We serviced a
JENN-AIR RANGE
Model CVGX2423B
Near Eden Prairie, MN 55346
Adam
Job Details: 09/14/2023
Unit continues to spark even after igniting. And one knob gone. They just moved in and knew it was a problem. They also wanted it checked out. Even though it continues to ignite checked all burners lite right way and flames look great. Valves turn easily. The down draft is operating and is quiet. Over all in great shape. Found the spark module is bad and needs to be replaced quoted blue book and rescheduled ; ordrng 1 WPW10475147 (SPARK MODULE - ELECTRONIC)
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXWH7
Near Eden Prairie, MN 55346
Adam
Job Details: 09/14/2023
"Display is dead or will die out. Found the display working. Put unit in test mode and found that it got stuck right when I started it none of the buttons responded. Restarted unit all buttons working started a normal load. Ran for a bit then shut off. There was a service bulletin for the displays getting moisture. Explained what I found quoted for new display board and rescheduled ; ordrng 1 WPW10500177 (USER INTERFACE FOR CONTROL BOARD), ordrd 1 W11035586 (Control board main)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPT3
Near Bloomington, MN 55437
Delton
Job Details: 09/14/2023
Customer was getting 7 blink error code. Dishwasher was full of water when I was here so it appears that it stopped mid cycle. I canceled and drained out water.Found that the control board is bad and is intermittently sending power to heater.Control board shows NLA. See if part can be found and give customer estimate.There was a lot of suds and i didnt add soap. I suggested that she change the soap to Finish detergent.Control board WP8564547; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Sartell, MN 56377
Matt
Job Details: 09/14/2023
"Customer complaint is, THE REFRIGERATOR FAN IS MAKING LOAD NOISE AND THERE IS FROST/ICE BUILDUP IN THE BACK. Inspected and tested. Freezer temperature is 5F and FF is 36F. The FF evaporator cover is really frosted over on the outside. This is going to need the drain kit, defrost sensor and add on heater. These are all stock parts. Quoted customer $462. to install parts. Customer is going to talk to her husband and will get back to us. I advised customer that refrigerator needs to be unplugged for 48 hours before I come back and to put towels down and get a fan going. I need 2 hours if I go back for this repair. ; saved tckt"
We serviced a
KENMORE DISHWASHER
Model 66512773K310
Near Minneapolis, MN 55443
Phillip
Job Details: 09/14/2023
The control panel touch pad is blank. I verified the main board is getting 120 volts. The board again is making a sound. When I was putting it back together the touch pad lodges flashed on and there was a spark. It will need the made board again and the touch pad. I was unable to locate the touch panel. Please locate the parts and contact the customer with a quote. The control board can be warranted. The customer would pay labor use j13 code and they would pay for the touch panel. WPW10457027 touch panel W10866118 control board ; states that autho needed
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Minneapolis, MN 55443
Nate
Job Details: 09/13/2023
Has been starting to leak water out from underneath and its not draining out all the water. They have to do an additional drain and spin to get everything spun out. Need a pressure sensor switch W11316246 and dispenser drawer because drawer is leaking internally down inside washer. Can someone please see if Lowes will approve these?; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE26GMKEES
Near Burnsville, MN 55337
Delton
Job Details: 09/13/2023
"Found that the evaporator drain tube is clogged and rubber/plastic is cracked and broke when i went to clean it. I defrosted the evaporator drain for freezer and refrigerator so now it drains correctly and wont leak. Will need to order part from ST.Evaporator drain tube WR02X28554; saved tckt , states that autho needed"
We serviced a
LIEBHERR++ REF BUILT IN++
Model CS2062
Near Minneapolis, MN 55419
Delton
Job Details: 09/13/2023
No squealing noises as im here. But based on what customer was talking to me about is the condenser fan motor was squealing. Because when you open freezer or refrigerator door the fans stop but he said the noise was still going.I could find the break down of parts but no part numbers.Please search condenser fan motor and fan blade because it was stuck on the motor and maybe will break if I pull out condenser motor.Customer wants to know since the last parts were covered by Liebherr if this part would be as well?Call me if you have questions.; saved tckt
We serviced a
GE DRYER
Model GFD65GSSN0WW
Near Otsego, MN 55330
Matt
Job Details: 09/13/2023
"I dont have the second baffle. Can you check on the part and reschedule the customer. Also can you check the address please, it gives me 3 different places when I punch it in and none of them are what I have. ; saved tckt , states that autho needed"
We serviced a
BOSCH MICROWAVE
Model HMB50152UC/05
Near Victoria, MN 55386
Adam
Job Details: 09/13/2023
Customer stated unit sparking sometimes and popping. Removed the wave shield and found a hole in the mag. This is the second time this month seeing this. Called Global micro wave and gave them part number. Its not one we stock. Quoted customer blue book for an OE mag. Customer approved ordered and rescheduled ; ordrng 1 10001590 (MAGNATRON TUBE)
We serviced a
GE DISHWASHER
Model GSD4060K00SS
Near Maple Grove, MN 55311
Matt
Job Details: 09/13/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the lower spray nozzle and screen were loose because the tab is broken that holds it in place. Needs a new spray arm kit. Part on order. I went to install the kit and the base in the kit is not the right part. Ordering new spray arm base. Customer will be gone for over 2 weeks, so I scheduled her for October 2nd. ; ordrd 1 WD12X10244 (Spray arm base)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Anoka, MN 55303
Matt
Job Details: 09/13/2023
"Customer complaint is, LEAKS IN THE FREEZER. Inspected and found the evaporator defrost drain is plugged and frozen over. I defrosted freezer and drain pan and cleaned out drain. Removed from the back side and found junk in it. Cleaned it out and tested. Drain is now draining. Customer wants a quote for replacing the freezer drawers and bins. Theres none in there. I started looking up parts, but the first part I looked up was not in stock and I dont have time to look this up further. Can someone look up these parts and give the customer a quote on replacing them. I attached pictures of the freezer. Can you also collect $209.90 for diagnostics and labor for cleaning out the drain, or add it to the quote for the freezer drawers. ; saved tckt"
We serviced a
KITCHENAID RANGE
Model KGRS505XWH05
Near Big Lake, MN 55309
Matt
Job Details: 09/13/2023
"Customer complaint is, OVEN WONT WORK AND ONE OF THE SURFACE UNITS WOULDNT SHUT OFF AFTER USE. Customer said oven is working fine. Customer couldnt get front left burner valve shut off, so they had to turn the gas off. The valve shaft is broken. Needs a new valve. Quoted customer $371. to install new front left burner valve. Customer approved repairs. Part on order. ; ordrd 1 WPW10206288 (Valve)"
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Minneapolis, MN 55446
Phillip
Job Details: 09/13/2023
"The washer starts but the basket never moves. In test mode it filled and then gave the 3c2 fault code. The code is for the motor not working. I tested the motor windings and got 12 ohms across all terminals. I do not get the correct voltage out the inverter board. It will need the inverter board. I gave the customer the quote, at this time he wasnt to think about it. He will call us back if he wants it fixed. ; schdld next appmnt for 9/18 MON !"
We serviced a
KENMORE DISHWASHER
Model 66513543N410
Near Otsego, MN 55301
Matt
Job Details: 09/13/2023
"Customer complaint is, LEAKING WHEN IN USE. Inspected and tested. Found the lower spray arm is cracked and causing it to leak from the door. I ran washer through service diagnostics and everything else worked perfectly. Customer is going to replace the spray arm themselves."
We serviced a
LG WASHER
Model WM1814CW
Near Eagan, MN 55123
Delton
Job Details: 09/13/2023
"Replaced hot water valve, tested and no more leaks. Washer is running and working good."
We serviced a
BOSCH DISHWASHER
Model SHE55M12UC/64
Near Minneapolis, MN 55419
Delton
Job Details: 09/13/2023
"Fond that the dishwasher drain was clogged with lemon seeds causing slow drain. Cleaned out drain, tested and dishwasher now drains and is working good.There is a long extension but seems to be fine and issue was the seeds in the drain filter inside dishwasher."
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Shorewood, MN 55331
Adam
Job Details: 09/13/2023
Installed inverter from last diagnosis. Once installed tested unit. Right away the compressor kicked on and now running properly. Went through test mode. Everything is good and no error codes. Reassembled unit and reinstalled fridge back where it was located before.
We serviced a
LG RANGE
Model TRG30818T/00
Near Minneapolis, MN 55418
Nate
Job Details: 09/13/2023
Not always baking. Or takes awhile to bake. Found a bad bake ignitor. Replaced ignitor. Heats great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Osseo, MN 55369
Phillip
Job Details: 09/13/2023
When we arrived the whole unit appeared to be dead. No lights are on inside. The fridge it plugged in and the outlet is getting 120 volts. I removed the main board and inspected it for damage. I reinstalled the board then plugged the unit back in. Within seconds it all turned back on. We checked the outlet for polarity and it tested good. We ran hass and found no issues. We did a self system test and all passed.
We serviced a
GE REFRIGERATOR
Model GSH22JFZBWW
Near Minneapolis, MN 55445
Phillip
Job Details: 09/13/2023
Water is leaking out the bottom. I found the freezer defrost drain was plugged up so water has no water to go. I defrosted the drain and verified water can drain into the pan.
We serviced a
FRIGIDAIRE RANGE
Model VF13886860
Near Saint Paul, MN 55106
Delton
Job Details: 09/13/2023
"Found that the oven thermostat is open causing F30 error. Customer approved estimate. Replaced oven thermostat, tested and oven preheated and is working good.
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC60KS2
Near Eden Prairie, MN 55347
Adam
Job Details: 09/13/2023
Wasnt sealing correctly. Found the top sticks out just a little bit. Adjusted door. Tested it multiple times and now its sealing properly. Did the dollar bill trick and the lube trick. Making a proper seal through out.
We serviced a
GE WALL OVEN++
Model JT3500SF5SS
Near Eden Prairie, MN 55347
Adam
Job Details: 09/13/2023
Installed cooling fan and sensor from last diagnosis. Once installed tested multiple times. Unit is working great.
We serviced a
SPEED QUEEN DRYER
Model ADG3LRGS111TW01
Near Saint Paul, MN 55108
Nate
Job Details: 09/13/2023
Dryer heat is cutting out. Customer said they smelled burning from the dryer. Found a very plugged up vent going outside. Perofmed a dryer vent cleaning. Now the air vents much better.
We serviced a
HAIER REFRIGERATOR
Model HA10TG21SS
Near Minneapolis, MN 55414
Nate
Job Details: 09/13/2023
"Freezer was making a buzzing sound. Tenant had a video of it. When I opened the freezer I found ice and frost build up around the door gasket area. At some point the door wasnt shut all the way and it allowed ambient air in. I cleaned all the ice and frost off, and took off back panel and made sure that the evaporator fan was free of frost and ice now. Showed tenant how to clean around the door if it ever gets ice build up again. Running nicely now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFE
Near Minnetonka, MN 55345
Adam
Job Details: 09/13/2023
Last time I was here. I cleared the drain and ordered a gasket. Installed the door gasket. Once installed put some food grade lube to make sure unit is sealing properly and to work out any wrinkles.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Monticello, MN 55362
Matt
Job Details: 09/13/2023
"Customer complaint is, NOT CLEANING. Customer just moved in on Friday. Inspected and tested. Sump was completely bone dry. I started dishwasher on a heavy cycle and it was trying to fill, but wasnt filling with water. I found the water was turned off underneath the sink. I turned water on and now its filling and washing. I ran dishwasher through service diagnostics and everything was working perfectly. Dishwasher is working great."
We serviced a
ASKO++ DISHWASHER
Model 728603/03
Near Minneapolis, MN 55424
Nate
Job Details: 09/13/2023
Replaced gasket and main UIB. Runs great now.
We serviced a
KENMORE DRYER
Model MISSING
Near Minneapolis, MN 55424
Nate
Job Details: 09/13/2023
"Not heating. Found bad coils. Cleaned out dryer, replaced coils, and vent was packed with lint. Did a dryer vent cleaning. Runs and heats and vents great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA02
Near Apple Valley, MN 55124
Delton
Job Details: 09/13/2023
"Found that refrigerator is hitting ice build up with known evaporator frost up issue. I didnt have internet and couldnt pull up estimate but informed him it wouldnt be more than $500 with the trip charge. Customer also has ice maker issue but I told him to call samsung directly and they may fix it for free for him.I added heater kit, thermistor, drain kit. Refrigerator is running quiet and working good.Office: I have poor cell reception and have no internet but customer is aware of total estimate and said to proceed with fix. please contact customer and collect payment from whatever bluebook says. But not more than $500 all in with trip charge; used 1 SH502 (HEATER), 1 DA32-10104N (TEMP SENSOR), and 1 DA82-01415A (DRAIN KIT) from stock, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LRFDS3016S/00
Near Saint Michael, MN 55376
Phillip
Job Details: 09/13/2023
I replaced the craft icemaker and the main control board. I re-power the unit and it was completely dead. No lights nothing. The new main board is making some hissing sounds. I reinstalled the original control board and the unit is working now. Im re-ordering the main board and coming back to replace it again. ; ordrd 1 EBR88309712 (Main board)
We serviced a
LIEBHERR++ REFRIGERATOR
Model BF1051
Near Edina, MN 55410
Adam
Job Details: 09/12/2023
First installed new ice maker kit. Once installed tested it harvested and filled. Explained to customer can take up yo 48 hours to make ice. The evap fan we got isnt the correct one. We got one that is a DC fan the one I need is 120. Again the fan sounds good and inspected didnt see damage. Added photos of the fan call customer to let customer know if that fan is available.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Eden Prairie, MN 55347
Adam
Job Details: 09/12/2023
Installed new parts from last diagnosis. Once installed turned unit on and still having an issue. Called tech line explained to the situation. We double checked if the whole unit is level. It is. We found the left bottom of the door is out like 1/16 inch which is causing the bottom reed switch not to reed the magnet in the freezer door. I cant adjust any more. Talking with tech line they agreed unit is tweaked from the beginning and is to much to adjust will need to replace unit; states that autho needed
We serviced a
KENMORE WASHER
Model 110.20372710
Near Saint Michael, MN 55376
Matt
Job Details: 09/12/2023
"Customer complaint is, NOT WORKING PROPERLY, NOISY. NOW IT WILL NOT SPIN OUT VERY GOOD. Inspected and tested. Found the bearing is failing and its really loud in a spin. Parts on order. ; ordrd 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10909670 (Nut) and 1 W10752187 (Screw)"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS180S1
Near Burnsville, MN 55306
Delton
Job Details: 09/12/2023
"Trash compactor wont always compact the trash. Found that the belt might of slipped when i was looking at it but it did compact. Either way all parts are discontinued. Even if we did find parts customer is convinced that their trash was flattened into pancake which cant be the case. Lets not dig too hard into finding these parts and lets AHS deal with it.If we attempt to try and fix it, it will never be like it was before in their eyes.parts NLAMotor 4178043; gear 4161005; sprocket 4161449; belt 4161013;; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Minneapolis, MN 55420
Delton
Job Details: 09/12/2023
"I did the fixes for all other parts, doing the main board last and found that the main board is the wrong part. Looks like same part number but two the the connections are different and wont plug into new board (see pictures, I labeled the pictures with old/new so it can be referenced)I informed customer that we would need to follow up with wrong main board and we will contact her.I did all the fixes in ice box. I told customer that they did not need to defrost it since only thing left is the main board.Give me a call if you need more information. Also will need to return wrong main board part.Thanks.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ4
Near Rogers, MN 55374
Matt
Job Details: 09/12/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the thermal fuse was open. Quoted customer $283. to install new fuse. Customer approved repairs. Installed new fuse and tested. Dryer is still not heating unless I hold the the timer. The timer has failed also. Quoted customer $478. to install new timer and thermal fuse. Customer approved repairs. Timer on order. ; ordrd 1 WPW10185981 (Timer)"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Mendota Heights, MN 55118
Delton
Job Details: 09/12/2023
"Replaced door flapper. Tested and flapper now opens/closes and working good.I took pictures of the broken bin. Left refrigerator door, bottom bin (see pictures) I couldnt load web page. Please look up part and do we send part to customer or does customer order direct from Beko? Please follow up with customer about bin."
We serviced a
ASKO++ WASHER STACKED++
Model 461615/01
Near Excelsior, MN 55331
Adam
Job Details: 09/12/2023
Customer says will give a water fault code which is a drain error. Found the drain week some times and sometimes faster. No loud noise from the pump it self. Drained water cleaned filter. No better. Unit needs a new drain pump. Quoted. Eric and he will talk it over with Alvin and let us know. ; ordrng 1 183436 (Drain pump)
We serviced a
ASKO++ DISHWASHER
Model 734131/03
Near Hopkins, MN 55343
Nate
Job Details: 09/12/2023
"Complaint is dishwasher not cleaning well. When I got here, I first checked the filter and found a 1 diameter piece of plastic in the filter along with an onion strand. Cleaned out the filter. Saw hard water deposit built up in the dishwasher. Tested the water. On a scale of 0-25, it tests at a 25. Called Amy in tech support at Asko. She said that Lemi Shine Dish Detergent Booster, Hard Water Stain Remover, Multi-Use Citric Acid Cleaner is a good product to add to each cycle. Thats the best thing you can do. First add the pod, then add the Lemi Shine Dish Detergent Booster, Hard Water Stain Remover, Multi-Use Citric Acid Cleaner on top of it. It treats the water for that cycle. It also contains instructions for cleaning the dishwasher and you do that once a month. Everything checks out great. Both arms spin, it drains and fills and circulates great. Please send Marie a receipt to her email. ; saved tckt"
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAM2762TQ2
Near Mound, MN 55364
Adam
Job Details: 09/12/2023
Unit isnt adding water is the complaint. Verified the complaint wont add water. Removed the pressure hose off the pressure sensor and it started to fill. Tried to blow through and was clogged. Blew a little harder and now its working. Unit filled multiple times no issue. Unit agitated and spun out. Did find an issue with how the unit is sitting so when it spills some water out and its out of balance. Recommend parts listed below to fix the balance issue. Unit is operating now but definitely in need the suspension parts listed below. Explained diagnosis to Louie. They will talk it over and let us know on the suspension parts. 285744 suspension pad kit 285219 suspension pad kitWP63907 spring (3)WPW10250667 counter spring; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near St. Cloud, MN 56304
Matt
Job Details: 09/12/2023
"Customer complaint is, WONT START. Inspected and tested. Found washer doesnt fill with water. The temperature sensor switch has failed. Quoted customer $430. to install new switch. Customer approved repairs. Part on order. ; ordrd 1 WPW10248240 (Temperature sensor switch)"
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Otsego, MN 55374
Phillip
Job Details: 09/12/2023
"The dryer squeaks when it runs. I took the dryer apart and found both rollers bad. The idler was dragging and the belt was brittle. I quoted for the whole repair. I replaced the rollers, the idler and belt. I vacuumed out all the lint and oiled the shafts. We ran the dryer and it sounds way better. We verified the air flow is good outside.
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Osseo, MN 55311
Phillip
Job Details: 09/12/2023
The customer said the dishwasher does not clean very well. I started the dishwasher and let it fill with water and the dishwasher is getting the correct amount of water. I put a cup right side up on the top rack and it fills with water. The water is soft. The water drains out fast. I removed the filter plate and its all clean under the filter plate. The customer is using the pods. I advised the customer to clean the dishwasher with a dishwasher cleaner.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Rosemount, MN 55068
Delton
Job Details: 09/12/2023
Found that the drain hose was barely connected so when dishwasher drains it was leaking all over floor. I secured drain hose with clamp. Tested diagnostics and completed with no leaks. All functions are working. Dishwasher is working good.
We serviced a
LG RANGE
Model LRG3095ST/00
Near Osseo, MN 55311
Phillip
Job Details: 09/12/2023
The customer said the oven is not maintaining temps and seems to not cook right. I started the oven and found the igniter was not lighting the gas after a minute. I tested the bake ignitor and it only draws 2.88 amps. I replaced the bake ignitor and now the new ignitor is drawing 3.2 amps and the oven gets to 350 very fast and it maintains temp.
We serviced a
BOSCH DISHWASHER
Model SGV68U53UC/D9
Near Minneapolis, MN 55402
Nate
Job Details: 09/12/2023
"Not running. Found the air gap had to be cleared out. Cleaned that out, and now it drains great, fills, circulates, and washes."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC60KS2
Near Eden Prairie, MN 55347
Adam
Job Details: 09/12/2023
Customers complaint BOTTOM IS FILLING UP WITH ICE ..FLAT SHEET. Verified complaint. Can see the defrost drain is clogged. Disassembled unit steamed out ice dam. Removed all ice and water. Pulled fridge out on mat and unhooked the drain hose. Cleaned out drain hose and found some debris looks like mostly dog hair. Cleaned it all out. Installed tested drain and is draining well.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richfield, MN 55423
Delton
Job Details: 09/12/2023
Replaced heating element. Tested and no leaks. Dishwasher is working good.
We serviced a
GE DISHWASHER
Model DDT595SMJ0ES
Near Saint Paul, MN 55116
Nate
Job Details: 09/12/2023
Replaced UI board. Runs great now.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Saint Michael, MN 55376
Matt
Job Details: 09/12/2023
"Customer complaint is, NOT HEATING TAKES MULTIPLE CYCLES TO DRY ON AIR DRY. Inspected and tested. Found the heating element has failed and is open. Customer approved repairs. Installed new heating element and vacuumed out inside bulkhead and inside of dryer. Tested and dryer is heating great, but is cycling up to 245F on high heat. The vent is long and comes out the second story so I cant check airflow. I showed this to the customer and advised on cleaning vent.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Minneapolis, MN 55428
Phillip
Job Details: 09/12/2023
I had to cut the wash plate off and then cut the hub off. The center metal part of the wash plate was stuck on the shaft. Got the metal part off after a lot of heating. We cleaned the shaft and installed the new parts. I ran a calibration and auto test. The washer shakes a little. I balanced the washer.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HC2080
Near Minneapolis, MN 55410
Nate
Job Details: 09/12/2023
"Took out evaporation panel and steamed a ton of frost out. Took apart evaporator and spliced in and relocated the evaporator sensor, and secured with bracket."
We serviced a
BOSCH DISHWASHER
Model SHXM4AY55N/28
Near Rogers, MN 55374
Matt
Job Details: 09/12/2023
"Customer complaint is, LEAKING WATER THRU AIR GAP. Inspected and found the black rubber hose underneath the sink is kinked. Customer approved repairs. Bypassed air gap and put high loop in drain hose underneath the sink. Tested and dishwasher is draining great. Dishwasher is now fixed."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3015LWD
Near Minneapolis, MN 55443
Phillip
Job Details: 09/12/2023
2 of the 4 burners did not light. I cleaned the burners and orifices. Now all 4 work good. The customer will buy new knobs for range.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Saint Paul, MN 55104
Delton
Job Details: 09/12/2023
"Replaced control board, ran diagnostics and calibration. Ran quick cycle and all functions are working. Washer is working good."
We serviced a
GE DRYER
Model NONE
Near Waconia, MN 55387
Adam
Job Details: 09/12/2023
Installed both front bearing parts from last diagnosis. Also oiled and lubed up the back bearing and idler. Cleaned up unit then reassembled. Also the door isnt staying closed well so I changed the door locks so its shutting and staying shut probably.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Minneapolis, MN 55445
Phillip
Job Details: 09/12/2023
The dishwasher does not drain but the drain pump does try to run. I vacuumed out the water and removed the drain pump. I found a chunk of glass in the drain pump and the drain hose was clogged. I ran the dishwasher and then verified it does drain good now.
We serviced a
WHIRLPOOL DRYER
Model WGD9150WW1
Near Saint Paul, MN 55105
Delton
Job Details: 09/12/2023
"Found that idler pulley is worn, also belt is frayed. Customer approved estimate for the repair kit. Replaced all 4 rollers, idler, and belt. Also cleaned out inside dryer of lint build up. Tested and dryer is running quiet and working good.