Customer complained of leaking, found leak from sump and spray arm not rotating, replaced sump and spray arm locally, tested, no leaks, unit working properly
“He fixed the problem, but didn't exude confidence. It also took him a while to acknowledge that a problem existed.”
Customer stated refrigerator stopped working with CH error since compressor replacement, found multiple Lokring leaks, replaced compressor and filter drier, removed non-factory fittings, pressure tested, evacuated, charged with R600a, performed jig update, refrigerator in good working order.
Installed new drain pump and control board, set board personality, ran and tested fine.
“It was helpful to have options shared and to get the service person's opinion too to help with decision making. He's been in the business for a long time (12+years) so it was helpful to hear from his experience and how to care for our washer machine. The tech was great. What was not helpful was only finding out the day before (late afternoon) when the appt would be. This is challenging with a job and planning at the last minute. Thankfully I had a day off the second day so could make it work.”
Customer stated no cool in fresh food section. Found evaporator fan not spinning. Replaced fan and tested. Air circulating properly and unit cooling. Picked up 1 5304530651 (Evap fan).
“Dakota did a very good job.”
Kher Lin K.
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