"Customer complaint is, THE TIMER KNOB BROKE OFF. Inspected and found the timer knob shaft broke off the timer. Needs a new timer.

This is a top mount unit. The customer said the fridge and freezer has slowly got warmer and warmer . The customer has it set to the max cold setting and the freezer is barely freezing. I removed the evaporator cover and it has a low frost pattern. The unit is low on charge. I advised the customer it would be better to buy new.

"Customer complaint is, NOT COOLING... MAKING LOUD HUMMING SOUND BUZZING.. REF IS NOTICABLE.. FREEZER STILL FREEZING. Inspected and tested. Freezer is 0F and FF is 60F. Disassembled FF evaporator cover and found the fan has failed. Customer approved repairs. Installed new FF evaporator fan and tested. Fan is working great. Refrigerator is now fixed.

I verify that the front felt seal was ripping down the center and sticking out. I removed the drum and then removed the old seal and glued the new one on. I ran the dryer for five minutes and it sounds good.

Customer complaint is that the unit stopped cooling. Customer said it was next day everything is warm. Compressor is running but has equal pressure which means a bad compressor. Installed new compressor and filter. Pressure and vacuum tested unit. Filled with Freon and let unit drop 15 degrees before I left.

Installed plug from last diagnosis. Then went through test mode and everything is working properly, no issues

"Stops after 5 minutes. Pause on display. Wont restart. Door is unlocked and cant lock it again. Found a bad door latch assembly. Replaced assembly, now it instantly locks, and doesnt stop. Works great.

"Dryer tumbles but doesnt heat. Found that heat is coming on but then shuts off within 5 seconds. I disconnected dryer vent and tested temperature and it is cycling to 200 which is normal and when i attach the vent the heat cuts off, dryer is short cycling. Dryer vent is 20 feet high from outside house. I took picture and showed customer that it is clogged and the mesh filter is not necessary as long as the vent has a flap. Dryer itself is heating and working good."

Customer said it will take a long time to preheat or never reach set temperature.Found that the bake element is shorted (open) not related to cooling fan i replaced. Customer would like discount since we recently replaced cooling fan.Office: decide on how much to charge customer for bake element replacement and contact customer with estimate and also customer said they were out of town this week and to call them to schedule and order part.Bake element W10779716; saved tckt

The customer complaint is none of the burners spark. I checked the burner harness and found the switch harness is good. I get 120 to the module. I tapped the module and it sparked once. It needs a spark module. ; ordrd 1 EBJ64465501 (SPARK)

Convection motor got louder and louder and then after a month completely stopped running. Has a bad convection motor. Ordered new one. Coming back Tuesday to install. Owner will have a check here for me. ; ordrd 1 DG96-00110E (Convection motor)

"No internet and taking 10 minutes to load a page.Ice maker is stuck. Motor wont rotate, even when i try manually. Need new ice maker. Looks like electrolux icemaker but the wires are different. Please search ice maker part number and quote, order part, schedule customer.; saved tckt"

Found that there is a sealed system leak. (See picture) only %5 frost pattern. online it shows that it may have a 5 year sealed system warranty but im not sure if it includes this model. Do we work with Danby for COD but still under sealed system warranty?Call customer and give estimate for repair.; saved tckt

"Found that wine cooler showed HI on both sides and compressor and condenser fan was not running. I power cycled wine cooler and compressor and fans turn on and both sides are starting to cool. All functions are currently working. I cannnot find out why it stopped cooling and just showed Hi temperature. Was at 75 degrees when I got here, ambient temperature.I told customer that let it go over the weekend and i will have office call and make sure that it is still cooling.; saved tckt , states that autho needed"

"Not agitating or spinning. Found a bad transmission, coupling, clutch. Cap sparked when I was disconnecting it. Will replace cap but not charge for that part. Coming back Wednesday to install. Took everything apart before leaving. ; ordrd 1 3951311 (Clutch and brake) and 1 3360629 (Tranny) and 1 3364003 (Coupler) and 1 661605 (Cap)"

"Customer complaint is, WATER STAYING IN THE BOTTOM OF THE UNIT. Customer said it goes through the cycle perfectly and dishes are clean, just theres standing water in the bottom at the end. He can hit cancel and it drains out perfectly every time. Inspected and tested. I filled and drained dishwasher 4 times and it worked perfectly. I removed drain hose underneath the sink and vacuumed out the water from the hose and got good suction at the drain pump. Removed drain pump and didnt find debris. Talk to Phil about this please. ; saved tckt , states that autho needed"

"Customer lives in Sartell, but this refrigerator is in Shakopee. Can you call and get correct address and reschedule customer. ; saved tckt , states that autho needed"

"The dryer was noisy squeaking. I found the idler pulley was stuck and the belt was frayed . I used all the parts from the rebuild kit so I replaced the idler pulley ,belt and all four rollers. I vacuumed up all the Lenten side and then I clean the dryer duct from the outside in. The airflow is now a good and a dryer sounds good and heats good. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 4392067 (DRUM ROLLERS(2),BELT (DRUM),&IDLER PULLEY) from stock"

Wrong address ; states that autho needed

Replaced defrost sensor and moved it. Replaced evap fan motor. Middle freezer bin and ice bin. Tested and refrigerator is cooling and working good.

Installed part from last diagnosis. Once installed tested multiple times works properly now.

The complaint was the whole panel is blank and does not respond. I verified that the power button does not work. I am getting 120 volts to the dishwasher. I am plugged the cable from the display board and plugged it back in and now the dishwasher is working. All connections are tight. I quoted the customer for a new panel assembly.

"The issue was water leaks past the door when it washes. Today the wife was home and before I started she told me that at one point she added the side mounting screws to help secure the dishwasher. When I removed the side mounting screws I found that, the screws were pulling the side of the dishwasher out. I remounted the dishwasher and made sure the screws are tight but the sides and middle of the dishwasher are not pulled out. I let run for a while and its not leaking now. It was leaking right away for me before but now its not. The dishwasher sounds quieter to now.

The complaint was when they use the oven. There's a gas smell from the oven. I opened the oven door and found a cookie sheet was on the bottom floor of the oven covering the vent holes 100%. I removed the baking sheet and then ran the oven and let it get to 350. There is no gas smell and the oven was heating properly. Advise the customer additional put a sheet on the bottom for put anything to cover the vents. Advised that could cause gas smell and carbon monoxide.

Neither oven would heat at all. I found both bake igniters were bad. I quoted for the repair and then replaced both igniters. Both ovens are heating up now.

"Replaced bad lid switch. Old lid switch was broken, and washer would stop at the rinse and spin cycle. Runs and spins and drains great now.

Taking a long time to dry. Finding moisture in dryer. Found the vent was packed full of lint. Cleaned out vent from outside down to dryer. Then took apart dryer and cleaned out dryer and oiled rollers. Now it vents much much better.

Installed new evap and filter. Once installed. Pressure tested good. Next vacuumed that was good. Filled unit and reassembled. Unit was cooling when I left. Pressure was good. Unit dropped 15 degrees before I left.

"Not draining. Found plastic debris in drain pump, just had to drain water out and then clean out a couple small plastic pieces. Ran three times through test mode, drains awesome now.

Unit wasnt cooling. Hooked up my gages tested as a leak. Used the UV light and found the leak going from the compressor to the condenser. Rebrazed. Pressure and vacuumed unit. Tested good. Filled unit and unit is cooling.

"E1 error. Drain pump runs after dishwasher runs for 4 minutes. They had a plumber doing work and after water was turned back on, dishwasher does this. Pulled out dishwasher and dried up all the water in the basin. Then reinstalled dishwasher and ran it. Mounted it on both sides, as prior it was only mounted on right side. Water leaking from where the disc inside the dishwasher attaches to the water inlet. Tightened the disc, so that it doesnt run down the inside of the basin now/ no leaks/ runs great."

Installed new diverter. Cleared error code and ran through test mode like the bulletin says. Once that was completed unit is now running properly.

Installed parts from last diagnosis. Tested multiple times no leaks and is working properly

"Customer complaint is, DRYER MAKING LOUD RUMBLING SOUND - WEVE TAKEN IT APART TO LOOK AT THE ROLLERS AND CLEAN IT OUT, BUT STILL RUMBLING. Inspected and tested. Dryer sounds like lint in the blower wheel. I disassembled dryer and found the blower wheel is packed full of lint and hair. Rollers, idler pulley and belt look good. I cleaned out blower wheel and reassembled. Tested and dryer sounds great. Dryer is now fixed."

"The dryer has been smelling like burning. They recently did a bunch of remodeling in their house. Including flooring. I smelled the dryer after it was running for awhile, and the smell is VOCs. I opened up the dryer and its clean. I checked outside for airflow, and airflow is good, and you can smell it outside/ 29 mph ventilation going outside."

"Wont wash. Critical lock failure. Installed new lid lock and tested. Lock is trying to lock but isnt. If you push down on the lid it locks. The lid is tweaked a little and not lining up with lid lock. I bent the lid back and now its working perfectly. Washer is now fixed.

"Customer complaint is, NOT DRYING. Inspected and tested. Started dryer on a timed dry high heat cycle and it started heating. Dryer is cycling between 200F and 135F consistently for a hour. I removed vent and heat only changed about 5 degrees and airflow on back of dryer is 25mph. The vent goes out the second story and I can see its clear to the outside. Dryer is testing good and vent is good. Ive checked this out as thoroughly as I can and cant find anything wrong with it.

"Taking upwards of 40 minutes to get up to temp, and then if you lower the temp, it cant hold the temp. It just keeps dropping. Found a bad bake ignitor. Replaced ignitor, and it ignites and heats up to 400 quickly now.

The customer said the whole unit stopped cooling yesterday. The fridge was plugged in and the compressor was running. The compressor makes a lot of noise and the pump is banging. The compressor has failed and needs to be replaced. It will need the compressor and the update. The refrigerator is at least 9 1/2 years old or older they think.

"Ice maker wasnt making ice and the cubes that were in the ice bucket were frozen together. Also had frost build up right around the door switch and was frozen shut. Ice maker wires were disconnected. I might of not pushed them in and locked it in place last time. I plugged in ice maker and ran test and it cycled and filled. Ice maker should be working and freezer door is sealing.Office please contact customer tomorrow to make sure that there is ice in the bucket and no excessive frost build up in the freezer.; saved tckt , states that autho needed"

"When getting here i checked ice tray and has ice in it. I called tech support and ran me though test of ice maker and it cycles and drops ice and fills. Tech support then tested read switch and it reads opens/closed as I open and close door, which is good. Ran test of ice maker sensor and it reads 51 degrees and that would appear normal since it just filled and i had door open and it is reading temperature of the water.Tech support said everything seems like its working and said that maybe the sensor on the ice maker is off since its reading 51 degrees but that would be normal to me since its reading the temperature of the water that just filled.Tech support said to let it go and see if ice is being made now. I emptied bin from store bought ice and informed csutomer that our office would call her back tomorrow because it can take up to 24 hours to make ice.If ice is not being made tech support said to replace ice maker again. I am weary to keep coming back out here when we are already on 2nd ice maker and same thing is happening and tech support cant really give me an answer.Do they keep paying us to keep coming back? Also customer is starting to get upset and worried that it wont get fixed and will want a whole new refrigerator.I told her that we would follow up tomorrow and see if ice is being made.; saved tckt , states that autho needed"

"Customer complaint is, REFRIGERATOR-CLICKING RUNS FOR 2 SECOND AND CLICKS OFF. Inspected and tested. Customer had refrigerator unplugged when I got here. I plugged refrigerator in and the compressor is just humming and clicking, but not starting. I put a new start relay on the compressor and its just humming and not starting. The compressor has failed. ; saved tckt"

"NO MODEL TAGS. Customer complaint. Unit catching and tearing clothing. Also the display is cutting his fingers. Found the display buttons breaking. See photos. Also the front bearing glide. Was busted. This looks like the GE glide. Went to use truck stock but the plastic part was broken. Will need new front glide kit and display. ; snapped 2 QuickPics, states that autho needed"

Customers complaint STOPPED WORKING - HARDLY TAKES WATER AND DISH PAD IS STILL IN THE DISPENSER. Verified complaint. Drains and fills properly but doesnt run the motor. Disassembled unit to test at board. Im getting 120v out of the board to the motor. The motor has failed. Need motor. ; ordrd 1 W11085683 (Pump assembly)

Leaking from wash motor. Motor runs louder. Quoted for new one. Coming back Wednesday to install. ; ordrd 1 WPW10455260 (Wash motor)

The customer said the ice maker is filling the drawer with water. I found the right ice tray is broken and not dumping ice. Every time it fills its spray water on top the ice and then water leaks down. It needs a new ice maker. Please locate the ice maker then contact the customer with a price and return date.5931630100 ice maker assembly ; states that autho needed

"Customer complaint is, NOT MAKING ICE. Inspected and tested. FF compartment is 39F freezer is -2F. Customer said the upper ice maker started working again. Theres only about a third of the ice bucket full though. I trying cycling it and it trys turning, but is just clicking. The upper ice maker has failed. Also customer said the craft ice maker in the freezer was overflowing into the bucket and creating a ball of ice and theyve had it turned off almost from the beginning. These craft ice makers have been a issue with that because its not ejecting all the cubes and then overflowing when it fills. They have a new part number for this ice maker, AEQ73449909. Customer just wanted me to replace the upper ice maker because the bottom ice maker is like $250. Quoted customer $467. to install new upper ice maker. Customer approved repairs. Part on order. Customer requested return trip for Friday 8/11; ordrd 1 AEQ73110219 (Ice maker)"

"Freezer hasnt worked since they got it. I verified when plugged in, compressor hums and clicks. Compressor gets warm, as does the relay, but it doesnt actually run. Installed a PRO41 with a power cord going directly to outlet connected to pro41 but it still cant get compressor to run. Has a bad compressor. Please submit to Danby that it needs a new compressor. ; saved tckt , states that autho needed"

"Morning works best for return visit. Dishwasher continually fills with water when its not being used. Flooded into pan underneath. Needs new valve. JR can you please call customer with quote? Could not reach tech support so could not get part number. Scheduled him for Tuesday to get him on the schedule. Please cancel appointment if he decides not to do the repair. He asked for ballpark, I told him totally ballparking, maybe 4/500.; schdld next appmnt for 8/8 TUE AM"

"The customer said the dryer heats but it takes a long time to dry. I started the dryer then went outside and tested the air flow. The air flow was around 9 mph. I cleaned the dryer duct. Not the air flow is around 15 mph. I let the dryer cycle for 20 minutes and it heats up every time. ; saved tckt , states that autho needed"

"Unit not cooling. Found that the compressor is running but not cooling. No frost pattern at all. Found less then .6amp. Explained the sealed system process and that LG will cover parts up to 10 years. Customer wants to do repairs. Please contact customer for sealed system repair; snapped 1 QuickPics, states that autho needed"

"The customer compliant is the washer does not drain and the door is locked. I put the washer into drain. The drain pump buzzes but it does not drain. I manually opened the door and sucked all the water out. I removed the drain filter. There was a quarter of smithing in the pump. I cleared the pump and found the impeller is loose and feels stripped. I ran the drain pump, its noisy and does not work properly. I had no service so I had PW look up the drain pump. He found that its no longer being made. He only found one oem drain pump on eBay I quoted the customer $350 for the part plus $147.95 for labor. The customer will call back if they want it fixed. I dont know the part number. ; states that autho needed"

"Replaced door mullion, Tested and flap now flips open and closed when opening/closing door. Refrigerator is working good."

"Replaced two filters, one for drinking water and one for coffee machine. Both are working good.

"Customer complaint is, EVERY ONCE IN A WHILE THERES A LITTLE WATER COMING OUT THE BOTTOM. NOW ITS BECOMING MORE FREQUENT. Inspected and tested. I filled washer all the way to the top and drained washer in test mode and no leaks. Started a speed wash cycle and watched it fill and agitate and still not leaking. Washer is not leaking while testing."

"Customer said it sparks when using it. Found that the screw that hold the waveguide was loose and sparking. Tightened screw, tested and no more sparks. Microwave is heating and working good.

"Customer complaint is, leaking. Tenant had dishwasher running when I got there. Water was leaking out the bottom of the door pretty good and theres soap suds underneath the dishwasher. I opened dishwasher and theres a ton of soap suds in the bottom. I put some milk in the dishwasher and ran for a few minutes and now the suds are gone. I canceled and drained and started a new cycle and watched for over 10 minutes and it never leaked again. The pod was still in the dispenser and wasnt dissolved yet, so the suds are coming from dish soap that got in there, or buildup from soap scum. I recommended running a cleaner through dishwasher regularly and making sure no dish soap gets in the dishwasher or its going to leak every time."

"Customer complaint is, STARTS, BEEPS, STOPS. NOT FILLING OR WASHING. Inspected and tested. Started dishwasher on a heavy cycle and it filled and started washing. After 5 minutes I canceled and drained and started a normal cycle. It filled and started washing. After about 10 minutes I canceled and drained and started a 1 hour wash and it filled and started washing. Dishwasher is testing good while testing and I cant get it to fail."

"Dishwasher has been leaving food particles on dishes. I ran dishwasher for one hour, found that it drains great, fills, heater works great, and circulates awesome. Spray holes on arms are not plugged. Recommended switching detergents. Also recommended running a bottle of finish dishwasher cleaner through it. Water is soft, I tested it. Nothing to fix on this other than switching detergent."

Customer got parts from last diagnosis. Installed new display board and gasket. Once installed and reassembled. Found the outlet that the dishwasher was plugged in is dead. Tried to trip the breaker, still nothing. Possible that the dishwasher blew the outlet. Tested unit in a different outlet and it works properly now. Tested unit for 15 minutes and no leaks.

"Customer complaint is, ICEMAKER MAKES TOO MUCH ICE, SHE HAS TO TURN IT OFF. WATER DISPENSER IS TOO SLOW. Inspected and tested. FF compartment was 39F and freezer was 5F. Ice maker is testing good and the arm is in place and working great. Water pressure is slow from dispenser. The rear water valve has failed. This is not covered by warranty. Installed new water valve and tested. Water dispenser has great water pressure. Refrigerator is now fixed.

The customer said periodically he'll see some water on the floor in front of the dishwasher. I removed the bomb to kick panel and the insulation on the panel was wet but the insulation in the door is dry. I can see where water has dripped and leaks from the waterline connection. I tightened up both connections and water is not leaking anymore. I ran the dishwasher and no water is leaking from the dishwasher.

Unit not heating. Also customer said a gas smell would happen. Checked over the oven. Found the bake igniter would glow but not light. Unit needs a new igniter. Installed new igniter then tested. Unit is working great now.

Customer complaint is unit not drying but heating. Found unit only getting to 150 degrees on high. Removed the vent in the back and now its up to 188 which is perfect. Vent needs to be cleaned.

"Fridge has been leaking water from the front. Found the bottom of the freezer frozen over with ice, because the evaporator drain was frozen over. Steamed out all the ice in the freezer, then pulled out the fridge and detached the drain line. Found the drain line full of sludge. Steamed out the drain line. Now the drain drains awesome."

The dryer does not heat and has poor air flow. I found the fuse was bad. I replaced the fuse and then cleaned the dryer duct. The dryer blows air good now.

The complaint is the dishwasher does not drain. I put it into a drain and I can hear the drain pump buzz but it does not drain. I pulled the dishwasher out and removed the drain pump. I found the drain pump had pieces of the screen that wrap around the wash pump stuck inside. I cleaned out the screen and put it back together. The dishwasher runs and the wash pump is a little loud but it does drain. I quoted the customer for a wash motor assembly. At this time they declined the wash motor repair.

"Pulled fridge out. Pulled off back panel and vacuumed out all the lint and dust from coils and compressor. Cleaned out inside of fridge.

The customer said the washer does not drain and they get the oe drain error. I verified the drain pump is bad. The impeller is stripped off. I replaced the drain pump and tested the washer. It is working great now.

"The control panel screws are loose and some are missing. All the plastic around the panel where the screws go into are stripped and broken. It will need a new control panel and some screws. Parts needed listed below. Its not white its biscuit. 8535530 biscuit WPW10348409 screw (3); snapped 1 QuickPics, states that autho needed"

"Door gasket torn on right door. They get frost build up on rear bottom of fresh food section. Ordered new door gasket. Coming back Friday to install, will also steam the back to make sure theres no frost when Im done.; ordrd 1 W10587577 (Right white door gasket)"

"The customer said the refrigerator stopped making ice and stopped cooling all at once. He said it happened very fast. Both sections are in the 60s. I pulled the fridge out and verified the compressor is on and running. The compressor has failed. Please call and get approval. It needs the compressor, filter drier, board and the fresh food evaporator just in case. ; snapped 1 QuickPics, states that autho needed"

"Dishwasher has been flashing normal and auto. Error for temperature thats over 175. Would not let me cancel it out, tried unplugging it, doing a hard reset but that didnt change anything. They havent changed their water temp lately on the water heater. Ordered a new temperature thermistor, coming back next Tuesday to install. ; ordrd 1 DD32-00005A (Thermistor dishwasher)"

"For the last 6 months, display has been off. Now, right when I arrived it was on. Bottom of display is extremely hot: should not be hot per Pedro at tech support. Something is going on with display. 6115993 is part number for display. Icemaker has been sometimes working last year. Filter change sign had to be reset, I turned on the freezer on the display, now compressor is running, will take 24 hours to cool down, and then 5/8 hours after that, Icemaker should start making ice. JR can you call back and quote customer for display? Customer said to let you know theyll want to do the repair. ; saved tckt"

"Icemaker stopped making ice. Leaking water on left side of ice bucket. Found the icemaker motor died in mid harvest, so now water pours over side of Icemaker. JR can you please call customer and quote for new Icemaker?; saved tckt"

"Customer complaint is, F5 E1 CODE, DOOR WON'T ACTIVATE. Inspected and tested. Lid lock is only working sporadically in test mode. When you try and start a cycle it just beeps. Im about 90 percent sure its the lid lock, but it could be the board. I quoted customer $393. to install new lid lock and gave a quote for replacing the board, but customer said he will just replace the washer if it needs a board. ; ordrd 1 W10861642 (Door lock)"

Not draining. Found a bad drain pump. Our pump we carry is not compatible with the housing for the current drain pump. Had to order. Coming back on Monday to install. ; ordrd 1 DC97-20621A (Drain pump)

"Customer complaint is, OVEN NOT LIGHTING JUST CLICKING. Inspected and tested. I removed drawer and tested oven. Its igniting every time on the first try. I inspected ignitor and it looks good. I preheated oven to 350F and watched oven reignite multiple times and it was working perfectly. Looks like the problem was with the stuff in the drawer being to close to the ignitor. Range is now working great."

"Customer complaint is, BROWN MARKS ON CLOTHES. Inspected and tested. Found the top glides were wore out and 2 of them had fallen off causing clothes to get stuck between felt and drum. Installed new top felt glides and bottom felt. Tested and dryer is working great. Dryer is now fixed."

Installed new board from last diagnosis. Went through test mode. Everything is working properly now.

Customers complaint is that unit not heating. Verified complaint no heat. Removed front then tested. Igniter would glow red quickly but no gas. Found bad coils. Quoted then replaced coils. Reassembled tested. Works great.

"Customer complaint is, WASH CYCLE IS OFF BALANCE. Inspected and tested. Started washer empty and it filled, agitated, drained and spun out perfectly and sounds good. Customer put a blanket in the washer and I ran it through another cycle and its shaking pretty good, but its on a rubber mat and its not very level. I recommended customer try replacing the rubber mat and leveling out washer. Otherwise theres nothing more I can do to make it not shake."

Put unit in test mode tested all features. Everything mechanically working properly. Unit spins out good. Without any no issues. I explained to customer about how picky these units are. They said they mix laundry. I explained have to pants with pants. Shirts with shirts. Towels with towels. They will try that out. Also gave some other great pointers.

This is the refrigerator last time was the freezer its separate units. Unit isnt cooling. This unit had a compressor replaced before over 7 years again. When off pressures equalized at 60psi. Cut out the dryer and found the dryer was plugged. Quoted customer for sealed system repair. Installed new dryer. Vacuumed and filled unit. Frost pattern is great and cooling properly. Also cleared out the drain that was plugged.

The front left burner would not spark. I replaced the spark module and cleaned the igniters. Now all the burners spark and light.

The twist tray on the ice maker is broken. Today I replaced the ice maker assembly. I turned the ice maker back on. It is working great now.

The customer said the microwave does not heat on 100 percent power. I ran the microwave on and off for more than 5 minutes and its heating up great. I tried slamming the door and then shutting it softly. The microwave heats every time. I advised him it defaults to high heat.

Installed new correct fan. Once installed tested no more loud noise. Reassembled and now unit is working properly

Installed new parts from last diagnosis. Also did the service bulletin for lubricant the knobs. Tested unit its working properly and the knobs turn freely.

"Customer complaint is, COIN MECHANISM ISNT WORKING RIGHT. MISSING BAFFLE IN THE DRUM. Customer said the amount starts counting down when you put in coins and then randomly starts over at $1.50. I couldnt get it to do it while testing. I reset dryer through diagnostics on the board. Dryer is level. Customer is going to use it as is and will let us know if they want to replace the optics in the future."

Tenants complaint unit not draining. Randomly not finishing cycles. Unit had water inside on arrival. Put unit in a drain. Found it was a slow trickle of a drain. Vacuumed out water then got access to drain pump. Disassembled and cleaned out pump and filter. Was really dirty. Reassembled and tested. Now its draining properly. And going through the cycles. Also drain hose too far in drain. Put to correct level and zip tied

"Not running. Found a bad lid switch. Replaced both switches. Now it fills, agitates, drains and spins great.

The customer said the ice maker has not been working for a while. The customer had freezer door open today and was cleaning out the freezer. When I arrived the ice maker all of sudden dumped ice and filled with water. I tested the ice maker and the heater is faulty. I replaced the ice maker and the new ice maker filled with water. I advised them to dump the first batch of ice.

The customer said the dishwasher is flashing heavy and the drain pump runs. I verified it is flashing. I pulled the dishwasher out and tipped it on its side. The bottom pan had some smelling water in it but not a lot just enough to trip the sensor. I can see where water is leaking from the sump seal and from the motor. Needs new sump assembly.

Oven has a bad ignitor. Replaced ignitor. Heats great now.

"Not spinning or draining. Found a broken lid switch. Replaced, runs and drains great now.

The customer said the display panel was not responding like it should. I replaced the control panel. The microwave is working like it should. All buttons work good.

Unit giving E11 code. Customer replaced heat pump for the motor code. He said it does everything but heat. Found the plug wont be 3 orange wires for the heat pump is damaged. Will need new harness12008383 - CABLE HARNESS; ordrd 1 12008383 (Harness)

"Door alarm keeps going off. You can stop it by pressing against the door for a moment. They told me to take down the grate in the freezer and see if the reed switch is wet. Its not. I called them back. Then used a magnet and when placing magnet next to reed switch, fan turns on in freezer. Then when I pull magnet away, fan turns off. I then tested closing door, and freezer fan comes on. When I open door, fan turns off. The main PCB is bad. Tech support said its 19 years old and these boards at this age commonly fail. Board is NLA. Jared can you see if anyone has it? Or if it can be refurbished?; saved tckt"

Unit is making loud noise in the back of the unit. Found the compressor making loud noise. Last time we did the service bulletin for the compressor noise issue with the inverter. Still having issue. Will need a new compressor and sealed system repair; states that autho needed