"Customer complaint is making sparks inside microwave. Removed wave guide cover then ran unit multiple times in South sparking looks like its just the wave guide has a little chunk of metal on it and sparking. Customer is wondering if he could just get the part and install it himself because its only two screws. I explained that is fine. Also explained if it ends up coming back or sparking again will need a magnetron. And if were replacing it, we can inspect the cavity itself to make sure it is repairable. Please order part and get with the customer to send it to his house. W10915651 wave cover; saved tckt"

"Returned with part, installed, cycled and tested, part did not fix issue, ordered new board returning tomorrow with board ; ordrd 1 W11557935 (Board)"

"Returned with gas valve, disassembled. Installed valve, checked for leaks. Tried running the unit. The machine did the same thing would not heat called tech support 12270522 spoke with Henry. Henry said that it is going to be unrepairable. Informed the customer GE would be reaching out to them ; states that autho needed"

"Customer complaint is unit will start making a noise in the fresh food section. Sounds like its a fan cause it slow down. Once they open the door then stop and then once they shut it, the noise will come back. This unit also has the icemaker trouble in the fresh food area Customers not interested in repairing that part. I explained because it has an icemaker. It also has the issue of freezing up around the evaporator fan which will cause this noise for the bluebook for the kit to repair it. Customers not hundred percent sure they wanna fix it or not or if they will just keep on defrosting it and let it come back. Explain to customer if they want to do the repair to leave it unplugged for 24 hours.; saved tckt , states that autho needed"

Broken belt and pump. Drove to Dey and picked up belt and pump kit. Replaced and cleaned up debris from broken belt. Runs great now.

"Customer complaint is, LOUD WHINING NOISE WHEN DISHWASHER IS RUNNING SOUND LIKE A BEARING OR SOMETHING. Found the circulation pump is loud. Installed new circulation pump supplied by warranty and tested. Dishwasher sounds great. Dishwasher is now fixed.

"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Installed new roller kit and front felt seal. Tested and dryer sounds great. Dryer is now fixed."

Replaced bad board and fuse. Runs great now.

"The compressor and main board were bad. I replaced the compressor, filter drier and main pcb. The new relay was bad so I had to use a relay kit. Found no leaks and pressures are good. I advised them to wait 6 hours for it to cool.

"Customer complaint is, TOP RACK THE SUPPORT IS BROKEN. Customer approved repairs. Installed new rack adjuster kit. Dishwasher is now fixed.

Installed universal kit from last diagnosis. Once the universal kit for the motor was installed tested multiple times is working great

Install new control board from last diagnosis once installed went through test mode. Everythings working properly with no air codes. Ran a cycle stopped checked air codes no error codes units working properly.

"Used smart HQ device and no errors. Ran full diagnostics and all functions are working good. Customer said that will go out of balance and making banging sounds also at end of cycle it has a faint burning smell.Ran test of towels and washer fills, drains and spins. The burning smell is just the motor running hot but is normal operation and is faint as im here testing.I explained that using more items is better to balance out the washer tub to avoid unbalance loads. Also to use deep fill option and the correct cycle to the load being washed.Washer is working good as im here."

"Oven got extremely hot and burned parchment paper. Theyve gotten an error a couple times but not sure what error it was. I pulled out oven and took ohm reading on sensor. Ohmed at 1.105 k ohms, which is 75 degrees which is the temp inside. I then reinstalled oven and ran it on a 350 bake, and it preheated and averaged 350.

Installed parts. Once installed tested and didnt trip breaker through agitation or spin. Unit working properly

Replaced bad wash motor. Runs great now.

"Found that the belt was shredded and fell off. Replaced belt, tested and all functions are working. Washer is working good.

"Returned with parts, removed cover, installed new board. Cycled and tested."

Returned with parts installed wire and heater assembly. Cycled and tested

"Found that heat would initially turn on but then stop and dryer not heating. Found that gas coils and flame sensor are bad and igniter will just stay on and wont turn on gas. Customer approved estimate. Replaced gas coils and flame sensor, cleaned out inside dryer of alot of lint build up. Tested and dryer is cycling heat normally.

Open up the machine pulled off old seal disassembled well on bottom. Replaced both bearings. Put the weldment back on the tub back in. Replaced the seal. Instructed customer to wait until tomorrow morning to try it out.

"Customer complaint is, WON'T TURN ON. Found the door switch was broken off. Customer approved repair. Installed new door switch and tested. Dryer is working great. Dryer is now fixed.

"The complaint is most of the times when they open the doors the lights are not working inside. One time the door alarm was beeping but that happened once. Today it was working fine but I noticed the fresh food lights were dim and the freezer light was out. I replaced the freezer light module and now all the lights are working and are bright. The right door gasket is ripped . I replaced the gasket. The customer showed me that 2 freezer bins and the crisper shelf support is cracked. I said I would note it and we can see if parts are covered. If the light issue continues please send out the main board. I listed the parts below. The left gasket also has a couple rips but not as bad. Main board W10843055Crisper frame W11127833Bin freezer WPW10493169Bin freezer W10858802Gasket W10846057; snapped 3 QuickPics, states that autho needed"

Customers complaint is getting warmer temps. On arrival freezer was about 40 to 30?. I noticed the side in front of the cavity of the unit was hot to the touch pulled unit out on protective floor mat removed back cover and found that its extremely hot back there. Found that the condenser fans not running and pushing off a lot of heat from the compressor. Customer doesnt have any really fans that we could put back there for the time being so we unplugged the unit and we will come back on Friday to install new fan.; ordrd 1 WR60X10358 (Condenser fan)

"Customer states its not cooling in the fridge section and has spoiled some of their food. On arrival measured temp side was about 55 to 60?. Opened up the machine and took off the evaporator cover in the Freshwood section. Discovered no frost on the evaporator not even a little bit at this time.saw some rust on the right side tubing. Checked the thermostat on the machine to make sure that they were reading and range and they checked out good. After while was able to get the compressor to kick on and start running but only had one loop of cooling on the evaporator. Told customer that they would need advanced diagnostics and that it would be an additional $300 for diagnostic. Quote them between 1200 and $1500 for total cost to repair at this time. they said they would like to proceed with the advanced diagnostics. Please schedule, Adam or Phil to come back out on this. ; saved tckt"

Found that there is a sealed system leak as there is only %10 frost pattern (see picture). Needs sealed system repair. Contact customer with quote.; saved tckt

"Returned to check on the ice maker. Was informed by the customer that unit made a full hopper of ice over the weekend, the unit stopped making ice and then the customer cleaned the unit. After that the unit stopped dropping ice again. When I arrived the unit was off, turned the unit on and the customer showed me the water coming down on the right hand side of the unit. The jets were not on, when the compressor started the jets came on and the water stopped leaking on the right hand side. Waited 40 minutes for the ice to dropping nothing happened. Called the tech support, spoke with Lester, he had me check all the wiring on the timer and the wiring was tight, next checked the cube size control changed around 2 wires that maybe the issue. Lester thinks the Bin level control is not working connected and water valve maybe leaking since water is flowing down the right side when the jets are not on 11-0616-21 bin control.Will wait to see unit now produces ice. It did not produce ice, called back Lester was unavailable, talked with someone else, now I was told to replace the ice cube size control, I asked if it could be the bin control and was informed if it was the bin control the unit would not get cold. ; states that autho needed"

"Customer complaint is, BACK FELT PIECE IS COMING OFF AND MAKING A GRINDING NOISE. Inspected and tested. Found the rear drum seal is ripped and falling off. I disassembled dryer and all 4 rollers are falling apart. Quoted customer $405. to install new rear seal and rebuild kit. Customer approved repairs. I installed new rebuild kit and vacuumed out inside of dryer and bulkhead. Seal is on order. ; ordrd 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) and 1 280114 (DRUM ROLLERS (2) AND REAR FELT SEAL)"

Customer states it stopped cooling suddenly and the the ice in the ice bin started melting. Opened machine up and pulled off evaporator cover in freezer and it was not frosted at all and dripping water. Appears to be a failed compressor. Will need another SS tech to replace compressor. Told customer that it would be $600-$800 if the compressor is under warranty. Manual from lg says 10 year warranty. Customer approved of price. ; saved tckt

"Customer states that its continuously warm in the fridge. Checked the in the freezer and had nice frost. Temperatures in the fridge were about 60? though. Check to make sure EAP drain trough was lined up and it appeared to be. Check against new drain trough, and it was a different part that would not fit. Replaced sensor. Control in the fridge was behaving kind of weird but I unplugged the machine and re-plugged it in and it seemed to be working at this time. The fan was going and the damper was open and the evaporator is frosted perfectly. Not sure the cause of the issue at this time. ; O-emld tckt"

"Giving Express 60 error which is a water pressure/circulation error. Ran through full test mode and possibly got a heavy and express 60 error, which is a heating error. Normally though it runs for 5 or 10 minutes and then stops with error. Tech sheet says to replace sensor and if that doesnt fix it to replace main pcb. Quoted for both. After test mode ran it, and kicked out express 60 error. Coming back Monday to install part(s). ; ordrd 1 DD81-02282A (Main Samsung PCB) and 1 DD81-02317A (Pressure sensor)"

Customer states there is a fan that is very loud in the refrigerator. Plugged in wireless module. Cycled and tested each fan. Customer says its the deli pan fan. Was able to let unit run on its own and could open the door and the noise stopped. Need part # WR17X36487 as the fan is not sold without the cover. ; saved tckt

"Bake element is burned out. I cleaned up the rear right burner assembly and now it ignites great. Also, RJ will order bake element. Part number is in attached quote ticket. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

The front right burner will spark but not light. The flames on the front left burner are still high and the flames for the back right burner we are also high and uneven. The caps and bent and dont sit flush. Three of the burners need new caps and the back right burner and front left burner need new burner bases. These are parts the customer removes for cleaning so they are all easy to replace. Im shipping the parts direct to the customer for her to replace. ; ordrd 1 WB29K10024 (12 k cap) and 1 WB29K10022 (Small cap) and 1 WB16K10070 (Burner small) and 1 WB16T10046 (Burner large) and 1 WB28K10222 (Exl cap)

Pulled relay board and Dana will send me paperwork to ship out.; saved tckt

Found that the start button plastic tab that hits the user interface start button broke off and doesnt actually hit the start button (see picture) only way to guarantee is to replace whole panel which shows not in stock.I informed customer that I could remove the start button and then would just have to push the physical board to start washer until we can get a quote and part ETA. Customer was ok with that so she could use the washer in the meanwhile.Search for part and give customer estimate.Panel WH42X10969; saved tckt

"Customer states the unit is not making ice, the unit has never made ice. Started the unit and ran it, found the drain line under the sink kinked, twisted the line to get the kink out. 10 min after starting the unit goes into Time to clean mode. The unit had been cleaned, I ran a cleaning cycle, the cycle causes water to leak out the door and all over the floor. Tried making ice again and the unit did the same thing, called tech support 12326967 Tony. Was advised the customer needs to update the software on the customers WiFi first 1 800 220 6899 is the number the customer needs to call. If that dont fix the issue the unit will need a new board is what tech support said. Found out the clean and making ice light is a code for a pump. Removed the drain line and ran it into a bucket the unit still coded out. ; snapped 8 QuickPics, states that autho needed"

Some of the lettuce is frozen as im here. The UI controls were wonky and didnt respond and I unplugged and plugged back in fridge and all functions are working. When in diagnostics fresh food shows correct temperature of below freezing. Damper and fan works. Issue is that the ice maker is not filling and there is a service bulletin to replace the ice fill tube with new modified one.As far as freezing food the fridge since the ice maker is not making ice the ice box is running a lot more then it should trying to meet temperatures and cold air is bleeding out of ice chute causing food to freeze. Replacing ice line should take care of that issue as well. In meanwhile i turned off ice maker until I can come back with part.I tried calling owner and no response. Please contact owner and get approval or call me if there is further questions.; saved tckt

Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors explained to customer can take up to 48 hours to start producing ice.

Customer states its never draining during the cycle and theres water in there and sometimes has a drain error. opened up machine and discovered the impeller had broken into pieces inside the drain pump and the pump will need to be replaced. Had an lg generic pump in stock. Replace the pump and tested. Everything looks good now.

Customer states not spinning. Opened up the machine and found a broken belt. used a part from truckstop to replace the belt. Its working perfectly now.

The dryer does not heat. I found the hi limit thermostat was bad. Replaced. The dryer is now heating and the air flow is great.

Icemaker broken. Replaced icemaker. Working great.

"Customer complaint is, DOESN'T START THE CYCLE RIGHT AFTER THE DOOR IS CLOSED. HAS TO HOLD THE DOOR IN TIGHT. Customer had the mounting screws out when I got here. Inspected and tested. I started dishwasher and it started right away and started washing. I canceled and drained and did this 3 times and it worked perfectly. I remounted dishwasher and started it again and its working perfectly. This is a new dishwasher to the customer and I think it might just be a matter of learning how it operates. I showed customer the steps to start a cycle and how to reset it if they need to."

Install new evaporator fan from last diagnosis now fan is kicking on properly.

"Replaced bottom spray arm, tested and is spinning and working good."

Unit was in the garage but he had a heater going. Took pressures was at 42 psi plugged unit iron never moved. We got a defective compressor. installed new compressor and filter dryer pressurized to 150 psi. Let it stand for 15 minutes never dropped vacuumed under 300 ?m filled with the correct amount of 134 and now unit is cooling properly.

"Replaced evaporator cover assembly. Tested and fan is running and pushing cold air into refrigerator, no more errors. Refrigerator is cooling and working good."

"Customer complaint was getting a burning smell, so they stopped using dishwasher. Remove the door panel and found that the door latch connection was burning up, which was kind of common on these units. Quoted for a new latch kit. Customer approved and installed parts cause we carry this one on our trucks. Once installed tested multiple times and now it working properly.

Customer states its leaking out of the front door whenever they run the machine. Open up the door and saw it pretty obvious with the door boot. Theres a little tear at the bottom. Went to dey appliances to pick up the part and returned and installed the new door booth tested and it looks great now.

Customer states it clicks a bunch of times and then cancels out part of the way through the cycle. On arrival discovered that there is an issue with the lid lock. Open it up and found the lid lock was really sticky and conked up inside. Replaced lid lock with a part I had on my van tested and it seems to be working a lot better now.

"Detergent dispenser doesnt always open, and dishwasher is leaning forward. Adjusted the dishwasher and reinstalled it, and cleaned up dispenser so that it opens great now. Recommended finish to get rid of all the mineral build up on the dispenser."

Installed new oven control board and tested. Oven is working great. Oven is now fixed."

"Returned, checked the venting was informed the customer cleaned the venting with a shop vac. Removed the vent on the outside of the house and cleaned the venting, made sure to run the brush all the way to the dryer. Found the customer had the incorrect venting in the ceiling. Had to take part of the ceiling down to put the outside part back on. Hooked the dryer back up and ran. Put a temp gauge in the drum the temps ranged from 150 to 220. The unit is working correctly.

"Customer complaint is, LEFT FRONT BURNER STAYS ON. Inspected and tested. The front left burner is sticking on. The relay board has failed again. There is a service bulletin for this issue. Installed new relay board and tested. Burners are working great. Range is now fixed."

The middle spray was broken and hanging down. I verified what was broken. I replaced both parts. Its working good now.

"Not draining. Found a cabinet door sound pad stuck in air gap. Cleaned that out, and now it drains great. Showed customer how to clean it.

The oven would not bake. I found the bake ignitor is bad. I quoted for the repair then replaced the bake ignitor. The oven is now heating up good on bake.

Dishwasher is leaking from diverter. Installed new diverter seal. Old one was broken down. Now it runs great with no leaks.

When you press start the motor would just buzz. I held the door switch with my knee then pressed the start button and at the same time I turned the drum. I heard a loud pop then it started. I took the front off and the only thing I found was a quarter sitting inside the blower housing. Maybe the quarter was stuck in the front bearing and that was keeping the drum from spinning. I tried it 10 more times and dryer started every time and is working great. The door latch was broken so I replaced the latch.

The broil halogen bulb clip came loose and hanging down. I was able to bend the clip and get it back up. There was some build up and grease around the cover. Advise the customer to keep it on until it burns off.

Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors- explained to customer can take up to 48 hours to start producing ice.

Ended up finding a broken door latch. Replaced the door latch assembly. Runs great now.

"Ran test of ice maker and it did cycle but making loud clicking noise also when it did cycle I can hear the water valve activate but no water comes. Needs new water valve and ice maker. Bosch notes also say there is a ice maker tool to order. Get autho, order parts and reschedule.Schedule 2 hours for repair. New Bosch model and never seen this ice maker before looks like i have to take out the freezer shelf and not sure where that tool goes. Giving myself extra time to figure it out.Dual valve 12028324; ice maker tool 00342180; ice maker 12028493; saved tckt"

"When its plugged in the green power light comes on but it wont cool. The thermostat gets power. I jumped the thermostat and the compressor runs. It needs the thermostat. Please order the part and reschedule. I got the number off Danby site. Thermostat 1.03.02.01.171 ; snapped 4 QuickPics, states that autho needed"

"Customer complaint is, COOKTOP IS OK, C-A2 CODE. Customer said last time they used it, it wouldnt get above 170F. Inspected and tested. The C-A2 error is stored 4 different times. Temperature sensors both ohmed out good. Both ovens started heating and got above 170F when I tested it. I started a self clean because thats what the tech sheet says to do with this error and both fans are running and not giving the error. I can get the error to come up by holding the upper cooling fan blade and the lower air intake fan blade. Its got to be one of these fans failing, but Im not entirely sure which one. The lower one runs more and comes up in diagnostics in my parts help more often for this error. Quoted customer $530. to install new lower air intake fan. Customer approved repairs. Part on order. ; ordrd 1 DG31-00023B (BLOWER - FAN)"

"Customer complaint is, DW NOT COMPLETING CYCLE; ERROR H2O; BOOST WATER TEMP LIGHT IS BLINKING. RESET BREAKER DID NOT HELP. Customer is regularly using the 1 hour wash. Inspected and tested. Found the pressure sensor is plugged up with scum. This can happen when using the 1 hour wash, because it doesnt get hot enough to wash all the scum out. I cleaned it out and am still getting the error. I hooked up SmartHQ and theres no software update available. Dishwasher needs a new pressure sensor part number WD21X25468. They sent me a drain pump, circulation pump and main board. Can someone have Square Trade send the customer a pressure sensor and reschedule the customer. ; saved tckt"

"Dishwasher shuts off after cycle. Spoke with Asko tech support. Needs new UI board and door seal. Also, latch is worn down and moves around and then door doesnt latch. Needs new door latch assembly. All part numbers attached. Gave customer initial quote but told her office will need to look up parts and call back with official quote. Please call back with official quote. ; saved tckt"

"Left tray good, right tray died mid cycle. Icemaker is dead again. Icemaker under warranty. FW said we can waive labor for my return visit to install. Beko said icemaker is under warranty. Last one was installed 3.5 months ago. Past the 60 days but only by 45 days. DW can you please make sure we get credit from Beko? ; ordrd 1 5931630100 (Icemaker)"

"Customer complaint is, UNIT HAS NO POWER. Inspected and tested. Refrigerator is completely dead. Theres 120V at the wall and at the board, but nothing turns on or runs. The board has failed. Needs a new board part number EBR87463701. They didnt send me any parts. Can someone have them send a new board to the customer and reschedule. ; saved tckt"

"Giving E58 motor error. Will not run. Has a new MCU from last time. I found a broken wire snapped off of the connector to motor. I spliced on 3 new connectors and it still doesnt run. Needs new connector (see photo) cant find part number. Ohmed out windings again on motor. All ohm at 6 ohms which is correct. Tech sheet says to replace MCU and motor as two fixes for this, but in test mode it wont let me do anything. It goes into test mode but wont fill with water, etc. Reached out to RJ and FW. Need further tech support. Whether we should come back with another MCU, or main PCB, or both. Also would want to come back with new connector/plug for motor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Has a blown thermostat. Vent going outside is good. 23 mph. Part is D510701. Not sure though if Speed Queen would want an entire heater assembly ordered? Tried calling them but it is after hours. Can someone call them tomorrow morning to see if they want us to replace the thermostat, or the whole heater assembly? ; O-emld tckt"

Customer stated the code 65 was intermittent. Checked code and ordered board ; ordrd 1 204659P (Drive control assembly)

"Icemaker stopped making ice. I found a bad icemaker and water filter assembly. Replaced them, cycled icemaker and it filled with water and cycled great. Also thoroughly cleaned out freezer.

Customer states its making a rattle noise. Opened it up and discovered that the blower wheel was stripped and rolling around on the shaft. Also recommended that the customer replace the glides at this time. Picked up a blower and glides from Dey. Installed new parts and tested. Sounds good now.

As i got here it appears that there was ice that was dumped maybe 20 cubes. I ran test and ice maker cycled and dumped 8 cubes. I showed customer and he said it hadnt been making ice for 3-4 days. He did say the ice maker arm was hard to push down just before he called us but it flips up and down smoothly as im here. All is working great now.

Replaced compressor inverter board. Tested and compressor powers on and is running and refrigerator is cooling.

The complaint is the dryer does not heat. I stated the dryer on a time dry and it started to heat. I watched the dryer cycle on and off about 20 times. The cone of the flame looks good. The dryer vents out about 5 feet. The air flow outside is good. I tried it on a normal cycle and it still heats good. The most recent fault code was for poor air flow. The customer said he removed a screen from the vent cover when it stopped working. The clothes that were in the dryer sat in the washer for a few days before they threw them in the dryer. They ran a heavy cycle over and over. I advised that if the clothes are basically dry then use a time dry cycle instead of a sense cycle.

"The dryer starts but does not tumble. I found the belt is broken, the front glides are worn down and the lint screen filter is ripped. I went to Dey and got parts. I replaced all 3 parts and vacuumed out the dryer duct housing. The dryer works good now.

"Replaced wash motor, tested and dishwasher now starts and no more error. Dishwasher is working good."

Replaced panel and buttons dongle. Tested and dishwasher is working good.

"Dishwasher doesnt progress through cycle. When I tested it, the drain wouldnt run. I found glass in the filter sump area, and then in the drain pump. Cleaned glass, hair and plastic out and now it drains and runs great."

"Returned with part, removed old board, installed new board, cycled and tested."

Ordered a new kit from day for these gears. Replaced and installed new gears. Test machine and its now running great.

The customer said it did not leak the first load after the repair. It started later. I pulled the distributor tube out and made sure everything was tight. I put it all back together and ran it. Not leaking now.

"Customer states the unit does not drain. Vacuumed out the water in the drum. Drained out lower filter, removed and found debris in the filter. Made sure there was not more debris. Cycled and tested the unit, filled and drained 3 times, pump drained as it should."

"Customer complaint is, NOT WORKING. Theres no model and serial tag, but I found a sticker that has the model number on it on the top. Customer said the top oven broil element was stuck on and wouldnt go off unless they turned the breaker off. Inspected and tested. Found the transformer on the relay board is fried. I pulled board and sent in to be remanufactured. I installed remanufactured board and tested. Oven is working great. Oven is now fixed."

Customer states it leaves a little puddle in front of machine when they run it overnight. Tools the panel off and inspected for leakes. Discovered it leaking from the sump assm. Quoted customer to replace whole sump assm. Picked up part from Dey and replaced part. Ran the machine and no longer leaks.

"Dishwasher not filling with water. Found the waterline capped off. Old copper line. Installed new waterline and it runs great and no leaks.

"Returned with part, installed icemaker. Tested the unit harvested and filled with water."

Customer states the unit will not drain. Vacuumed out the tub and filter. Checked and found no debris in the filter housing. Disassembled removed the pump- found the pump was broken in the housing. Customer approved the replacement pump. Installed cycled and tested for leaks.

Customer states that it will not run at all and sometimes has an E01 error code pull the cover off the front at the bottom and found water in the base. Dried out the base and checked for any leaks anywhere. Discovered that the water fill port on the side of the dishwasher was really loose so I tightened that back up. Ran the dishwasher for 10 minutes and working great now.

Customer requested a dryer vent cleaning.Cleaned the vent.

"Right front burner doesnt spark at all. Told customer it most likely needs a new spark module. I took the cook top apart and swapped the wires at the spark module terminals for the two front burners, and then the left one didnt work but the right did. So it does indeed need a new spark module. 268600001 per encompass. DW CAN YOU PLEASE ORDER THIS AND SCHEDULE RETURN VISIT? ; saved tckt , states that autho needed"

"Oven will preheat but not maintain temperature. Also upper right burner element not getting hot but customer said not to give a quote on that as well. When first turning oven the bake element will get hot but then after preheat the bake element will not get power and not cycle heat back on. burn spot on board, needs control board but also quote for upper right element as well.Control board shows not in stock. Find part and quote customer.Control board 316560127; element 318178110; saved tckt"

"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Parts on order. ; ordrd 1 D510207P (Front seal) and 1 RB170002 (Roller kit)"

Dishwasher just hums. Doesnt circulate water. I ran it. Wash motor is worn down. Quoted for and ordered new CASING ASSEMBLY PUMP/WASH MOTOR. ; ordrd 1 ABT72989206 (Casing assembly pump wash motor)

"The power light comes on but it does not light up the display. I found one of the 15 amp fuses was bad. I replaced the fuse but its still not working. I do not get 230 volts across the contacts in the board but I get 120 from each side. One of the thermostats is bad but I dont know from the break down which is which. I called tech line and he told me to replace everything even the main board. Please just get a quote for the parts listed below plus the 15 amp fuse I replaced and labor then contact the customer. I tried but blue book would not pull up a good price. 251499 thermostat235487 thermostat234659 thermostat; used 1 MICRO1 (CF15SB 15 AMP FUSE) from stock, states that autho needed"

"Dryer dead. I found a detached internal vent and lots of lint built up. Found a tripped thermal cutout. Reset the cutout on the burner housing. Part D510702. Cleaned all lint out of dryer and blower housing. Tested it but board isnt sending out correct output voltage and it needs a new board. Need to replace board and thermal cutout. Board is D513797P. Ticket created. DW can you please order parts and schedule return visit with customer?; saved tckt , states that autho needed"

"Customer states the unit is not cleaning correctly.Ran unit, sounds like the spray arm is stuck hitting the door nonstop. Removed lower rack found the spray arm manifold split. Quoted the customer and the customer approved. ; saved tckt"