Complaint was unit not draining. Needs new drain pump and has a bad rear bearing. Customer will let us know if they decide to repair it. We need to order the pump if they want repair I didnt have one stocked on truck for some reason.But at this point they dont want repair.

Complaint was unit not heating. Has a bad vent disconnected and tested temps are great after disconnecting vent. He needs to have vent cleaned.

Bens appliance I believe over charged the system its way frosted Off of condenser and compressor. Needs a sealed system tech (Make sure you bill labor not our redo Bens appliance redo)***; O-emld tckt

"Complaint was unit, not washing well, some buttons not working, missing digits on display, not washing well, and noise and unit starts on its own if you close door. Sump inlet is broken, fan is very loud and bad, needs membrane and digit display. Wash pump is bad. Unit had a welded relay and starts running when door is closed. Some of these parts are NLA and cost is going to be expensive Please call autho and get approval if you can get parts. Also if we are repairing this unit Ill need 2 hours to repair. Blower WD26X10056Membrane WD34X11158 NLA Digit display WD21X10255 Main board WD21X10370Sump inlet WD18X10026Wash pump. WD26X10029 NLA ; O-emld tckt"

Complaint was unit not draining. And loud. Spider is broken and needs drain pump. Customer declined repair.

Complaint was unit not filling with water and loud. Has a bent spider and needs a main board. Customer will replace washer.

Complaint was smoking and not agitating or spinning. Unit had a bad tranny Please submit RH

"Customer complaint is, OVEN NOT WORKING WELL, WON'T MAINTAIN ANY HEAT. Found the bake relay on the board has failed. Needs a new board. Installed new board and tested. Oven is now fixed."

"Customer complaint is, OVEN OR BAKE BUTTON SCREEN SHOWS 'F3' AND BEEPS OFF/ON. F3 error is a sensor error, but the sensor tested good. Found the ignitor has failed. Installed new ignitor and tested. Oven preheated to 350 and is working great. Im pretty confident the ignitor is the only issue, but if they continue to have a issue, we should order the board, overlay and sensor before we go back. Part numbers are 5304518661, 316220725 and 316217008.; used 1 5303935066 (FLAT IGNITER) from stock"

"Customer complaint is, LOWER OVEN DOES NOT WORK. Found the lower oven bake element has failed. Installed new bake element and tested. Oven is now fixed."

"Customer complaint is, BR BURNER WONT SHUT OFF- CUST SHUT OFF CIRCUIT BREAKER- SAYS BUTTONS NOT WORKING. Found the back right burner switch has failed. Installed new switch and tested. Burner is now fixed."

"Bin that was shipped was wrong part, too small. Ordering correct part and rescheduling.; ordrd 1 Aap34518203 (Shelf bin)"

The dishwasher was dead. I pulled it out and the dishwasher was unplugged from the outlet behind it. The power cord was stretched tight. I gave it more slack and reinstalled the dishwasher. Its working good now.

"Found that there was a garbage disposal drain plug. Popped out plug, tested and dishwasher is draining and working good."

"Replaced control board, tested and microwave is heating and working good."

"Replaced UI, tested and LED now is clear and can see what fridge is set at. Refrigerator is working good."

"Replaced sump/motor assembly, tested and dishwasher is running and all functions are working good."

The dishwasher makes noise as soon as the door is shut. It sounds like the drain pump comes on. The bottom spray arm also never moved. the top spray armo moved nicely. I would clean the filters and find out whats makeing the noise. (by FW)

"The permamnent press cycle is not drying clothes well, all the other cycles work well. I talked to the customer about sensor dry and making sure there are like items and not a small load. She is going to try it out. She can also use normal cycle and turn the temp cooler if she would like."

The whole room filled with smoke and would not spin. He put it on a spin for me and it did not spin at all. this machine has the old tranny and it is probably shot. (by FW)

I replaced the failed some for assembly and watch for leaks. I found out leaks. I tested water and found water to be testing hard. I recommended a citric acid base cleaner one time and then get her softener adjusted. The dishwasher is now fixed.; pckd up 1 WPW10482482 (Sump with pump)

The standpipe that the washers drain into is leaking. They need to get a plumber out to see why the pipe is backing up. Please close this out. (by FW)

"apparently, previous company was out and fixed dryer and pushed it back and now its leaking.Autho: Gas line from wall to dryer is leaking. Flared part of gas line is cracked and threads are stripped (see picture) need plumber to replace/flare out gas lines.; saved tckt"

"Customer complaint is, FREEZER & ICEMAKER NOT WKG. Found some ice in the ice maker fan. Defrosted fan and tested. Fan is working great and everything else seems to be good. I dont know why there was ice in the fan, but temperatures are good in FF and freezer compartments."

The upper oven was not lighting the first time. After I checked the the bake ignitor the upper oven started working. I checked it for a third time and now the bake ignitor tested bad. I replaced the upper oven bake ignitor. The lower oven and upper oven broil is working. The cooktop is also working good. ; used 1 5303935066 (FLAT IGNITER) from stock

"Dryer not drying. With vent connected it runs at 230. With it disconnected at 190. 22mph behind dryer airflow. 18 outside, just after 8 feet.Also had a broken door latch, and metal is bent up around the latch area. Did my best to get the metal around the latch bent back how it should be. Put new latch in that latches much better, but the latch has play and doesnt stay super secure. No way to make it more secure.Also checked wash that was spinning out and clothes still somewhat wet and bearing seems to have some play. So told customer to get vent cleaned. And explained that the dryer door was probably periodically popping open during dry cycle. And also to keep an eye on how wet clothes are after wash. ; used 1 279570 (Latch) from stock"

"Washer intermittently drains/spins. Found that the timer contacts is bad, can wiggle knob and get washer to advance. Washer would need new timer. Customer will think about and will call back if they want to proceed. (Even with discounted rate)Timer wp22001255 $182.77 F12 labor = estimate $286.42"

"Found that the micro switch was bad and tripped the fuse. Replaced microswitch and fuse. Tested and microwave is heating and working good.; used 3 ES0496 (MICRO SWITCH), and 1 20AMPFUSE (20 AMP FUSE) from stock"

The fridge and freezer were still cooling. I replaced the main board .

"I replaced the failed start switch and timer knob. The dryer is now starting and running as it should. Note temperatures exceeded 350° with vent connected disconnected it cycled perfectly. The dryer vent is blocked and must be fixed before the dryer is used. I notified the customer.; used 1 WE1M654 (TIMER KNOB), and 1 WE4M519 (GE START SWITCH) from stock"

"Fridge freeing food, eggs specifically. Customer was loading the fridge improperly the eggs were sitting right in front of the air inlet. I took temperatures and found the fridge to be 40°F throughout. The freezer was at 2 1/2°F which is perfect. The customer was keeping the temperature at the recommended 38° setting. I recommended the customer make a few behavior changes with loading the fridge as well as adjusting the temperatures upward as needed giving 24 hours after an adjustment to see progress. No issues were found with the fridge its cooling as designed."

Customer complains dishwasher is loose in the cabinet and the door will not open all the way. Upon arrival and inspection I found a magnetic child lock was stuck on the back side of the door panel. This was keeping the door from opening completely. The right hand mounting bracket had fallen loose and screw had fallen out. I move the mounting brackets to the top of the unit leveled it and anchored. The dishwasher is now fixed. Please call and collect customer was in a meeting.

Customer complains that the washing machine leaks and its really loud during the spin cycle. Upon arrival and inspection I found the rear main bearing is failing there is a 1/16th to an 1/8th inch play in the bearing. There is evidence that the door boot has been rubbed thin due to this failure. If we repaired we would need rear tub spin drum assembly with spider and new door boot. Please call Into authorizations for replacement.; saved tckt

I replaced leaking water in the valve and tested the dishwasher. The dishwasher is now fixed. please call and collect from Mike st the management office.

"Found that the evaporator fan motor is shorted. Power going to fan but not running. Part is discontinued NLA. Generic fan motor doesnt line up and fan blade hit edge.Can you search for part and see if it is available anywhere? Then give quote.; saved tckt , states that autho needed"

"Washer wont drain/spin. Washer not sending power or drain pump also wont go into service mode. Appears that it locked up. Did power cycle, tested and washer now drains and spins. Ran quick cycle and washer completes. Brown out? I explained to customer to try and reset power if happens again. If constantly happening customer will call back. Washer is working good as Im here."

Found that when motor runs and gets hot it stops mid cycle and just buzzes and wont agitate or spin. Needs motor and motor coupler. Called and left message with owner with estimate and to call office if they want to proceed with ordering parts and repairing. Motor (wp661600 $160.99) motor coupler (285753a $21.54) quoted $315.92 total.

"Confirmed that washer needs a new transmission and clutch. It was working really hard and not spinning out, and the motor started overheating. Quoted the customer at 4:25 for a new clutch and transmission. Told her if the motor is compromised that motor would cost an additional $180. She is going to talk it over with husband. Call her tomorrow to follow up."

The door switch is broken. Ordering the door switch. ; ordrd 1 WP3406107 (Door switch)

The control fuse is blown. The door is real hard to open. This model needs the door latch assembly updated kit and the new 20 amp fuse. The office will call it in the AHS. The part is on back order. Kit 5304523454Nothing was ordered. ; states that autho needed

I verified the tub bearing was bad and loud when it spins. I replaced the tub bearing assembly. Tested and its much better. ; used 1 W10435302 (CABRIO BEARING KIT) from stock

Getting a few pressure sensor error codes. Ran test mode twice and it passed. The customer said when she plugged it back it the washer started to fill. Ordering the sensor. Pressure sensor WPW10448876F5-e4 F8-e1 f3-e1 f8-e3 ; ordrd 1 WPW10448876 (Sensor)

I found the belt was broken. I replaced the belt. Its working good. ; used 1 WP40111201 (BELT) from stock

Customer complains that the washer will not finish cycles. It makes an intermittent beeping noise at different times and wont always finish. Upon arrival and inspection I could find no stored error codes. I tested the washer and it ran perfectly. I checked all the Molex connectors me and sure that had good connections. No issues were found

Installed element and tested issue fixed.

Complaint was unit not heating. Replaced igniter and tested issue fixed. ; used 1 5303935066 (FLAT IGNITER) from stock

"Complaint was unit not spinning, has a bad transmission Customer declined repairs."

"Complaint was unit loud. Replaced idler, not an easy repair unit stacked in closet. Issue fixed. ; used 1 DC93-00634A (IDLER PULLEY) from stock"

"Complaint was unit not heating and gas smell. Gas valve is bad. Tried coils didnt fix it. Unit also had a small fire in unit as well. And kink in the gas line behind unit and hard piped. Ordered new valve but customer needs to call us when gas has been updated and repaired. Also vent has to be cleaned.Customer will call and schedule when gas has been fixed. Also customer was very apprehensive about repair, though I was maybe trying to take advantage of her, I tried very clearly explaining that she has a good machine and that I would fix it. I told her I could ask for a cash out but she said no just fix it but was still worried about it.......; ordrd 1 280119 (Gas valve)"

Installed new drain pump. Call and collect please.

"Customer complaint is, spring that holds door broke. Installed new spring and tested. Dishwasher is now fixed."

"Customer complaint is, DOOR GASKET ISSUE. Found the right FF door gasket is ripped. Installed new door gasket. Refrigerator is now fixed."

Had a bad lid latch. Installed new one. Runs and locks/unlocks great now.

Came and installed the new sump assembly and realized when it came to the final two wires to connect that it was not the right sump assembly. Had to order another one which is a different part number.; ordrd 1 Dd82-01065B (Sump assembly)

"Still not draining. Confirmed drain line clean. Has a bad drain pump. Since some labor was charged last time, I took most of the labor off of this repair. Charged blue book for the part. Replaced, filled it with water, cancelled the cycle and it drained perfect.; used 1 A00126401 (DRAIN PUMP) from stock"

"Leaking out front. Replaced torn boot. Runs great now, no leaks."

"Customer complaint is, DISP ONLY WKS IF TAB IS HELD CERTAIN ANGLE. Took apart and inspected dispenser assembly. The only thing I see is the paddle assembly button that contacts the switch is a little worn. Customer approved installing new lever. Installed new lever and tested. Water is now dispensing great. Refrigerator is now fixed."

"Customer complaint is, HAS POWER BUT WON'T TURN ON. Found the main board is fried. Needs a new board. Installed new board and the board I got is bad. Installed second new board and tested. Dryer is now fixed."

"Customer complaint is, WATER ON TOP OF COUNTER WHERE SAFETY VALVE IS FOR DW? Found the water was coming out of air gap on the back of the sink. Took apart air gap and it looked good. Found there was a little bit of buildup in the hose that goes from the air gap to the garbage disposal. Sucked it out with my vacuum and now its draining great. Advised customer to have a plumber come take a look at it, they might need to redo the plumbing underneath the sink to keep this from happening again."

"Running loud and wont latch. Bad lid latch assembly and bad bearings. Replaced bearings and latch, works great now.; used 1 W10435302 (CABRIO BEARING KIT) from stock"

Complaint was unit not heating needed thermal Vent is bad issue fixed but vent needs cleaned. ; used 1 6931EL3003D (THERMAL FUSE) from stock

"The evap is totally frozen solid, both compartments are too warm. Ice is melting. This unit is from the early 90's. Hopefully it is a timer or a bi metal. They are going to defrost it so they can get it cooling again. (by FW)"

The dryer tumbles nicely and works well on air fluff. She gets a gas smell when heat is selected. I am guessing coils. (by FW)

"Not draining. Vacuumed all water out. Took apart sump assembly. Didnt find much debris in there. Cleaned it out, verified that I could suck water through well. Filled dishwasher three times and drained three times and drained great each time."

"The far left knob is loose. All the knobs are loose on that switch but all the knobs are tight on the other switches. The switch is missing the little black clip that holds it in place., ordrng Black Knob Clip (by FW)"

Washer tub filled and overflowed and flooded basement. Found that water valves are rusted and shorting out and Im guessing the solenoid stuck on and constantly ran. Also replaced both pressure sensor switches. Comes as a kit with new pressure hoses. Ordering parts and rescheduling.; ordrd 1 Wpw10144820 (Water valve assembly) and 1 Wpw10403282 (Pressure switch assembly)

The bottom igniter does not glow at all. It takes the flat common igniter. Customer said a segment was out on the display and Homesmart does nto covers clocks. (by FW)

The drain pump would not drain out the water. I found the impeller on the motor was loose. I replaced the drain pump and now its working good. ; used 1 4681EA2001T (DRAIN PUMP) from stock

customer complained of a loud noise. Upon arrival and inspection I found the unit had to come home for mice. I cleaned it thoroughly as well as replaced the idler. the dryer is now fixed. Note the customer had had service previously and already paid for an idler that was uninstalled. I know this is outside normal bounds but I did this for her because shes a good returning customer will continue to send us business. The dryer is now fixed.

I replaced the infinite switch and tested the range. It is now fixed. Please send a invoice via US mail thank you.

Customer complains that the fridge freezes food in the fresh food section. She has had many issues over the last few months and will only accept replacement. I suspect The fridge has a sealed system issue is running overtime causing the freezing. I know Paul and Delton both have had this issue after replacing both the board and the thermostat. See SD quickpics for all the previous notes from Centerpoint gas. One way or the other this either needs to go to authorizations or be transferred for a failed sealed system. Note this customer was extremely agitated when I arrived incredibly unhappy I dont feel there is anyway to please her outside of a replacement. I recommend distancing ourselves as she is a time bomb. When I arrived I measured 34 at the back bottom corner of the fresh food section. I had mid teens in the freezer section. The manual air valve was in the optimal position for warming up the fridge and cooling the freezer the temperature was adjusted accordingly with what the owners manual said. for her issue. There is a note from Centerpoint gas that says theres no further repair possible on this refrigerator.; saved tckt

New issue bill for labor. Customers new complain is the dryer makes funny humming noise during the cycle after they had the dryer vent cleaned. Original complaint was dry are not drying this is due to a bad vent.Upon arrival and inspection I watch the dryer cycle and after the third cycle the gas valves begin to chatter. I replaced the failed coil kit and watch for five more cycles. The noise went away. The dryer is working as designed.; used 1 5303931775 (COIL KIT) from stock

"Replaced water valves and UI board, tested and washer turns on/off every time and no longer leaks from valves. Washer is working good."

Customer complains to cycle will not complete and the dishwasher is not working and getting an F2 error. Upon arrival and inspection I found a single drawer unit. The dishwasher was heavily contaminated and the rotor would not turn freely by hand. I removed the spray arm filters and rotor assembly and found mineral chunks keeping the unit from spinning freely. I cleaned it and put it back together the rotor spins more freely but not as it should. The contamination is so bad the unit is unable to work as designed. Please call Into Authorizations as I dont know if they will do anything to help this customer due to the extreme contamination. The customer will call us back on Monday morning and tell us if the unit has recovered after use I have a citric acid base cleaner over the weekend.; saved tckt

Customers concern is that the air fry option is not working as designed. They feel the fan is not working during the cycle. I called and spoke with technical support theres very little documentation on this new model. After having a conversation with them I checked voltage from the main board down to the convection fan assembly. I found 120 volts AC at the fan but the fan was not turning. The fan blade and fan spins freely without obstruction. The unit needs a fan - eau61865305 it appears that they have zero at the factory currently per Marcone. Please source part and see quote attached an SDquick pics.; saved tckt

I found ice build up all over the ice bucket and Im the ice compartment. After I was able to get the ice housing out I found that the fill tube was no straight and slightly bent to the left. Per the Lg bulletin I bent the fill tube to the right so the water goes in the middle of the fill cup and will not spray out the top. I did two fill test and water does not drip out the fill cup.

Complaint was unit timer not working right. Needs new console and timer. This is a rental and they will let us know if they want repaired. Quote is $515.00 roughly. Unit is about 5-8 years old

"Customer complaint is, NOT COUNTING DOWN, KEEPS RUNNING AND RUNNING AND RUNNING. Inspected and tested washers. Everything was working great and there was no stored error codes. Customer put on a load of clothes on a normal cycle and I watched it the whole 60 minutes and it ran through great. Washer is operating normal for me."

"Gas leaking from burner valve. Replaced, tested all burners with blue liquid, no leaks and works great now."

Dishwasher stopped mid cycle with water still on bottom and soap dispenser not opened. I ran test and completed. Ran quick cycle and dishwasher went through to dry cycle.Dishwasher is working good as im here. Im guessing maybe something was pushing against the door and it popped open and stopped cycle when washing because all functions are working as Im here. No faults found.

"Found that mounting brackets broke and loose in cabinet. Leveled out dishwasher, secure to cabinet, tested and dishwasher is level and secure. Dishwasher is working good.; used 2 WP8269145 (MOUNTING BRACKET) from stock"

Wont turn on. Found that there is power to board but no power out. Ordering parts and rescheduling.; ordrd 1 Wd21x24901 (Control board) and 1 Wd21x23461 (UI board)

Complaint was when you select wash cycle and start it its fills then drains and nothing more. In diagnostics it works fine all parts. You try a casual cycle and it fills then immediately drains. And shuts off. No saved errors. Needs a new control board. Customer declined repair.

Installed 2 igniters and tested issue fixed.

Customer was given 11-1 he put sign on door saying come back at 12 He will have to be rescheduled. Not answering texts or calls or doorbell. We should get model and order new button pad. Phil or Dana please see if we can order parts ahead of time come back with buttons/UI sounds like this guy is going to be difficult to get scheduled. ; saved tckt

Installed hinges issue fixed.

Complaint was unit not heating properly needs new element. Ordered part. ; ordrd 1 318254902 (Element)

"Replaced parts, tested and dryer is running quiet, heating and working good."

Water is leaking out from the tub seal. Ordering the parts below. Blocking for 2 slots. Tub seal 5303279394 26.81Hub drive 134418700 24.38Bearing 3204405 30.89Belt 134511600 6.47Bolts 137539500 2 6.31Bar 137107000 8.37Trunion 131545101 46.22Bolts 5 137546400 8.98; ordrd 1 5303279394 (Tub seal) and 1 134418700 (Tub drive) and 1 3204405 (Bearing) and 1 134511600 (Belt) and 2 137539500 (Bolts)s and 1 137107000 (Bar) and 1 131545101 (Trunnion) and 5 137546400 (Bolts)s

"Customer complaint is, CONTROL PANEL NOT WORKING. Found the control panel has failed. Needs a new control panel. Part is not in stock anywhere. I put one on back order through Sundberg Chicago. Will have to follow up with customer and reschedule when we know when will get the part. ; ordrd 1 117512430 (Control panel), states that autho needed"

"Has a bad water valve which is leaking continue into Icemaker, jamming it up with a stalactite. Even without ice in it after steaming it, it wont cycle. Needs new Icemaker and water valve. AEQ72909602 and water valve Aju72911115. ; saved tckt"

"Running loud. Needs 4 new rollers. Installed rollers, vacuumed out a ton of lint, oiled rollers and idler pully. Runs and heats great now.; used 4 WPW10314173 (ROLLER) from stock"

"Three hoses are leaking water. 421015P, 420938, 478149. Cant find anyone who has these. Confirmed all three are leaking. Can Phil or Dana try and find these?; O-emld tckt"

"Told by inspector that dishwasher was leaking. Looked it over, and there is uniform dust under dishwasher, zero evidence of water. In pan under bottom drawer, there were a few drips, but after inspecting found that it was from the condensation on the ceiling of the bottom drawer, which drips a little when you have the drawer pulled out. Its normal. Nothing leaking. Everything good."

"Customer complaint is, ICE MAKER NOT WORKING AFTER CUST CAME BACK FROM LONG TRIP. Found the water supply chute was iced up. Defrosted chute and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

"Customer complaint is, LOUD AT SPIN- SOUNDS LIKE METAL SCRATCHING & SMELL BURNT RUBBER. Found the drum is really loose and barely attached at the back. Bearings have failed. Washer needs to be replaced."

"Customer complaint is, NOT DRYING WELL OR COMPLETELY. Inspected and tested dryer. Dryer is cycling between 230F and 140F. Air flow on outside of house is 15mph. Sensor bars test good in test mode. Dryer is operating great for me. Recommended customer try using a timed dry cycle and see if they get better drying results."

I found the ice bucket was not able to lift up and be pulled out because it was hitting the bottom of the ice maker. The ice maker was not clipped in on the left side. I removed the ice maker and reinstalled it. Now the bucket works good. The customer was able to remove it.

I found no problem with the heater. In diagnostics the f7-e1 not heating error code came up. The heater does cycle on in diagnostics and when I ran a 1 hour wash. At the end of diagnostics no other error codes came up. I advised the customer to clean the dishwasher with a cleaner and then vinegar. I also advised to run the hot water from the sink before starting the dishwasher and try running it during the day versus at night.

"I found the high voltage fuse was bad. After testing I found the door switches were failing. I replaced the 3 door switches and 20 amp fuse. Its working good now . ; used 1 20AMPFUSE (20 AMP FUSE), and 3 MICROSWITCH-3/16 (3/16 MICROSWITCH) from stock"