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Service History 261

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed May 5, 2025 to May 6, 2025

Bosch RangeMay 5, 2025Hamel, MNTechnician: Nick

Model HEI8056U/04

Replaced main board. Oven is now keeping time and heating as it should

“Nick(tech) was very helpful and knowledgeable in his work. He was diligent in his efforts to resolve the problem in as thorough and efficient as possible.”

Martin C.
Samsung WasherMay 5, 2025Blaine, MNTechnician: Collin

Model WA50R5200A

Upon inspection unit had really bouncy suspension rods ordered and picked up rods and installed them tested before rod installation and after a very noticeable difference between the two for the better tested unit on a spin cycle to verify tub is rotating properly done

“Excellent service, super friendly. So glad to get the washer back up and running. Parts ordered and ready to go for a quick installation. I could t be happier! Thank you!”

Karl A.
Frigidaire RefrigeratorMay 5, 2025Savage, MNTechnician: Delton

Model GRMG2272CF04

Replaced freezer drawer rails and ice maker. Tested door now opens and slides close smoothly. Informed csutomer can take 24-48 hours to make ice.Refrigerator is working well.

“Replacing the ice maker was a great idea. This new one doesn't make as much ice. The drawer glides much more easily.”

Sandra R.
Whirlpool Wall OvenMay 5, 2025Zimmerman, MNTechnician: James

Model WOS51EC0AS

Installed new thermal fuse. Ran and tested fine.

“James was knowledgeable, professional and friendly. Would definitely recommend Omega for appliance repairs. He saved our oven!!”

Tracy G.
Kenmore WasherMay 5, 2025Hugo, MNTechnician: Collin

Model 796.29002000

Had some wear on agitator it was just spinning on gear case shaft tighten down bolt as tight as I could and its gripping advise that you might get some more time out of it but when it starts acting up again, thats the time to go now per cost of repair Right now. Seems to be working perfect done.

“Collin was very professional and told us the truth about if it was worth fixing our washer. We”

Donna M.
LG RefrigeratorMay 5, 2025Inver Grove Heights, MNTechnician: Hyrum

Model LFXS26596S.ASTCNA0

Upon arrival opened up the machine and discovered that the machine had a failed compressor that was not pumping refrigerant. Evacuated the system and remove the old compressor. Installed new compressor and charged with refrigerant. Tested and machine seems to be working properly

“Hyrum was excellent to work with. He answered my questions and did a great job.”

James B.
Whirlpool WasherMay 6, 2025Saint Paul, MNTechnician: Hyrum

Model NTW4516FW2

Upon arrival, customer is concerned about the smell of the machine and wanted to inspect it for other issues. Opened up the machine and checked between the inner and outer tub for residue and found some, but not a concerning level. Instructed customer that to avoid smells, they should use the machine frequently and use the machine cleaning product monthly. Also inspected the suspension transmission belt motor And fill valves. Machine seems to be working properly at this time.

“Overall great experience! Hyrum was tremendously knowledgeable and genuinely dedicated to providing service and advice for ongoing maintenance. Would definitely feel confident calling again and would recommend him to others. Keep up the great work!”

Nathan P.
LG RefrigeratorMay 6, 2025Brooklyn Park, MNTechnician: Adam

Model LFC22770ST.ASTCNA0

Unit not cooling. Found the compressor is loud. Got equalized pressure of 7psi. We have a leak. Pressurized to look for leaks. Found a leak on the condenser. Repaired it. Then replaced compressor and filter dryer. Once replaced pressurized to find leaks. Then vacuumed under 300 microns. Then filled with refrigerant. Tested now unit is working better.

“They did a great job fixing our refrigerator. Everything was A-OK and a lot of communication.”

Sandy G.
LG DryerMay 6, 2025Hudson, WITechnician: Aaron

Model DLE3400W.ABWEUUS

The drum wheels at the front had flat spots in each of them, factory defect.The idler belt was loose against the drum and motor pulley, the slack was allowing the drum to jump and make a loud bang, factory defect.4400EL2001A idler belt 4581EL2002K drum wheels x2

“Aaron was great and I believe he did his best to repair the dry. Unfortunately it still has a rotational noise. So another repair is needed or I should be given a dryer replacement. .”

Thomas P.
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