Service History 263

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed May 7, 2025 to May 9, 2025

Kenmore DryerMay 7, 2025Saint Paul, MNTechnician: Dakota

Model 11072922100

Cx states dryer not heating, tested and found thermal fuse open, replaced thermal fuse and thermostat. Dryer now heating, instructed Cx to have venting cleaned or replaced before resuming operation

Electrolux WasherStackedMay 7, 2025Edina, MNTechnician: Nate

Model EIFLS60LT1

Replaced bad drain motor. Works great now.

“Through and trustworthy”
Carolyn K.

Samsung RefrigeratorMay 8, 2025Brooklyn Park, MNTechnician: Collin

Model RF197ACRS/XAA

Upon inspection unit had no water hooked up the icemaker gave customer a quote on running and adding a waterline kit to the cold side from sink through cabinets behind the oven and two refrigerator inlet valve hose installed and verified. Theres no water leaks. Unit is working. great picture show no leaks from under sink. At the connection to refrigerator.

“Service was all anyone could ask for and more! - Came the same day we called and for new members of the community was not at all what we expected - Collin was very professional, took his time and even showed great kindness by coming back later in the day to complete project - Would highly recommend the company and Collin to anyone being apprehensive about looking online for a provider -”
Jodi Or Tom Y.

Frigidaire RefrigeratorMay 8, 2025Maple Grove, MNTechnician: Tanner

Model PRFS2883AF7

Returned with a gasket kit, installed the gasket to block unwanted air from entering the ice maker, ice maker testing great, advised customer to wait a while to see better ice production

“Thorough, communicative, polite,”
Susan Or Robert S.

GE RefrigeratorMay 8, 2025Sauk Rapids, MNTechnician: Brandon

Model GNE25JMKGFES

Customer stated the refrigerator fan was running none stop, checked and found the fan had a feedback code, the evaporator was frosted up completely, there were several codes for defrost issues. Checked and found the board was not giving power to the heater. The customer is going to replace the refrigerator

“Brandon was very nice to work with and helpful. He also allowed me the chance to make a decision to repair or buy new. I did choose to purchase. Thank you for the awesome trouble shooting.”
Robert M.

Whirlpool WasherMay 8, 2025South Haven, MNTechnician: Paul

Model WTW4957PW0

Customer stated washer working. Found drain pump running constantly and control would not enter test mode. Diagnosed faulty control board. Replaced board and performed calibration. Washing machine working properly. W11608056 control board sent and used.

“Prompt and proficient.”
Dorothy K.

Liebherr RefrigeratorBuilt-inMay 8, 2025Excelsior, MNTechnician: Tom

Model BF1061INDEX11D/237

Disassembled freezer. Used steamer and shop vac to clear all ice build up from evaporator coil. Removed evaporator/defrost sensor, replaced with new and relocated per Jesus Liebherr tech support recommendation. Waited on site for refrigerator section to start cooling in temp. Refrigerator dropped five degrees. Advised that refrigerator and freezer should be both be to set point temp by morning.

“Very professional, focused, knowledgeable & pleasant. Would recommend!”
Karen F.

Frigidaire RefrigeratorMay 9, 2025Blaine, MNTechnician: Collin

Model FRSS2623AW

Upon inspection unit had a faulty damper control! Replaced it with new gaskets it came with ! Unit is perfect working great ! Perfect installation done

“Colin was meticulous and fast and courteous and caring”
Dorothy W.

Samsung RangeMay 9, 2025St. Cloud, MNTechnician: Brandon

Model NX58H5600SS/AA

Installed the oven light switch, and the igniter, cycled and tested the oven is working as it should

“Absolutely great service right from the first call. Scheduler was clear and upfront and the tech was an absolute professional. Would recommend this company/tech to anyone! Thank you!”
Dawn T.