We serviced a
FRIGIDAIRE RANGE
Model FEF366ECC
Near Chanhassen, MN 55317
Adam
Job Details: 02/23/2024
"Customer complaint is overnight heating up properly. I found that the fake element has signs of damage. Still verified getting power to element. Just not heating foil works properly will need new element, repair is under authorized amount so able to schedule with tenant and get repairs done right away. ; ordrd 1 316075103 (ELEMENT - BAKE (STANDARD))"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Saint Paul, MN 55119
Delton
Job Details: 02/23/2024
"Whatever company that was here before us did a doozy on this one. Wash plate is warped. Rotor was broke off and missing, rotor screw is completely stripped. Clutch is worn. Stator (motor) is damaged (see picture)Needs a slew of parts if we are to fix this. Do we want to be tied to this after abuse from previous repair company was out? Schedule 2 hours for repair if we do tackle this one. Quote labor accordingly.Washplate W10752283; rotor W11260238; slider kit W10734521; clutch W10754448; stator W11195971; gearcase W11449841; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WGD9300VU0
Near Wayzata, MN 55391
Adam
Job Details: 02/23/2024
Customers complaint is dryer wont start power on but wont start on any cycle. First thing I checked was the control board to see if there were a burnt up relay. I didnt see any burnt up relay but its very common on these so I tapped on the relay a few times put it back together units started working Then then after a few test it stopped working removed. It tapped on the relay again started working again. Quoted customer for two different repairs one to replace the control board and one for me to repair the control board by replacing the bad relay. customer decided to go with replacing that relay. Put a new relay in tested multiple times and working great.; ordrng 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY)
We serviced a
KENMORE REFRIGERATOR
Model 795.71313.312
Near Saint Paul, MN 55103
Hyrum
Job Details: 02/23/2024
"AEQ72909603 IcemakerCustomer states that ice cubes come out in clumps and then are sticking together. Took the icemaker out and inspected the tray and it looks like it has really bad mineral buildup in it and that the ice cubes are sticking, causing it to overfill. try to brush out some of the mineral deposits, but they were not coming out. Called customer for rice maker replacement and they declined per repairs at this time and wanted to see if it would just go back to functioning OK after attempting to clean it. If customer calls back, please order the part listed ahead.; saved tckt , states that autho needed"
We serviced a
LG REFRIGERATOR
Model LRMDS3006D/01
Near Elk River, MN 55330
Phillip
Job Details: 02/23/2024
"The customer said the craft ice maker in the freezer makes 3 loud knocking sounds. I cycled the ice maker twice and its making a loud pop sound. It will need the craft ice maker and the top main control board. I could not get the parts to pull up on Sears or LG. Craft ice makerMain control board ; snapped 1 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFXC22596S/01
Near Cottage Grove, MN 55016
Delton
Job Details: 02/23/2024
DH f error means not defrosting. Customer said they had frost build up and had unplugged and let it melt for few days but still gets error. I checked heater and fuse and test good. I ran defrost test and have no power at heater. Control board would need to be replaced.Customer is on fence about repairing. Can we offer discount? Customer will call LG and see if they can do anything for them.; saved tckt
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Hastings, MN 55033
Delton
Job Details: 02/23/2024
Found that the shifter is not shifting from agitate to spin and washer will try and spin clothes in agitate mode and error out. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 WH03X30517 (SWITCH -SELECTOR) and 1 WH03X32097 (PULLEY -TRANSMISSION) and 1 WH05X24185 (CLUTCH -MOTOR 1 & 2 SPEED NONREPAIRABLE) and 1 WH01X24180 (BELT)
We serviced a
KENMORE DRYER
Model 110.76132412
Near Hanover, MN 55341
Matt
Job Details: 02/22/2024
"Customer complaint is, WON'T TURN ON. Found the door switch was broken off. Customer approved repair. Installed new door switch and tested. Dryer is working great. Dryer is now fixed.
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN115TW01
Near Saint Paul, MN 55105
Hyrum
Job Details: 02/22/2024
Open up the machine pulled off old seal disassembled well on bottom. Replaced both bearings. Put the weldment back on the tub back in. Replaced the seal. Instructed customer to wait until tomorrow morning to try it out.
We serviced a
ELECTROLUX DRYER
Model EIMGD60LT3
Near Eagan, MN 55123
Delton
Job Details: 02/22/2024
"Found that heat would initially turn on but then stop and dryer not heating. Found that gas coils and flame sensor are bad and igniter will just stay on and wont turn on gas. Customer approved estimate. Replaced gas coils and flame sensor, cleaned out inside dryer of alot of lint build up. Tested and dryer is cycling heat normally.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Avon, MN 56310
Brandon
Job Details: 02/22/2024
Returned with parts installed wire and heater assembly. Cycled and tested
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near St. Cloud, MN 56303
Brandon
Job Details: 02/22/2024
"Returned with parts, removed cover, installed new board. Cycled and tested."
We serviced a
HOTPOINT WASHER
Model HTW240ASK5WS
Near Eagan, MN 55123
Delton
Job Details: 02/22/2024
"Found that the belt was shredded and fell off. Replaced belt, tested and all functions are working. Washer is working good.
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Minneapolis, MN 55439
Nate
Job Details: 02/22/2024
Replaced bad wash motor. Runs great now.
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near Chanhassen, MN 55317
Adam
Job Details: 02/22/2024
Installed parts. Once installed tested and didnt trip breaker through agitation or spin. Unit working properly
We serviced a
KENMORE WALL OVEN++
Model 79040613801
Near Saint Paul, MN 55116
Nate
Job Details: 02/22/2024
"Oven got extremely hot and burned parchment paper. Theyve gotten an error a couple times but not sure what error it was. I pulled out oven and took ohm reading on sensor. Ohmed at 1.105 k ohms, which is 75 degrees which is the temp inside. I then reinstalled oven and ran it on a 350 bake, and it preheated and averaged 350.
We serviced a
GE WASHER
Model GUD27ESPMD1G
Near Minneapolis, MN 55438
Delton
Job Details: 02/22/2024
"Used smart HQ device and no errors. Ran full diagnostics and all functions are working good. Customer said that will go out of balance and making banging sounds also at end of cycle it has a faint burning smell.Ran test of towels and washer fills, drains and spins. The burning smell is just the motor running hot but is normal operation and is faint as im here testing.I explained that using more items is better to balance out the washer tub to avoid unbalance loads. Also to use deep fill option and the correct cycle to the load being washed.Washer is working good as im here."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mound, MN 55364
Adam
Job Details: 02/22/2024
Install new control board from last diagnosis once installed went through test mode. Everythings working properly with no air codes. Ran a cycle stopped checked air codes no error codes units working properly.
We serviced a
AMANA REFRIGERATOR
Model BC20E-L
Near Maple Plain, MN 55359
Adam
Job Details: 02/22/2024
Installed universal kit from last diagnosis. Once the universal kit for the motor was installed tested multiple times is working great
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Saint Michael, MN 55376
Matt
Job Details: 02/22/2024
"Customer complaint is, TOP RACK THE SUPPORT IS BROKEN. Customer approved repairs. Installed new rack adjuster kit. Dishwasher is now fixed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACPN/XAA
Near Minneapolis, MN 55444
Phillip
Job Details: 02/22/2024
"The compressor and main board were bad. I replaced the compressor, filter drier and main pcb. The new relay was bad so I had to use a relay kit. Found no leaks and pressures are good. I advised them to wait 6 hours for it to cool.
We serviced a
SPEED QUEEN LAUNDRY CENTER++
Model ATGE9AGP113TW01
Near Minneapolis, MN 55408
Nate
Job Details: 02/22/2024
Replaced bad board and fuse. Runs great now.
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS176TW01
Near Elk River, MN 55330
Matt
Job Details: 02/22/2024
"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Installed new roller kit and front felt seal. Tested and dryer sounds great. Dryer is now fixed."
We serviced a
LG DISHWASHER
Model LDP6810BD
Near Big Lake, MN 55309
Matt
Job Details: 02/22/2024
"Customer complaint is, LOUD WHINING NOISE WHEN DISHWASHER IS RUNNING SOUND LIKE A BEARING OR SOMETHING. Found the circulation pump is loud. Installed new circulation pump supplied by warranty and tested. Dishwasher sounds great. Dishwasher is now fixed.
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Minneapolis, MN 55403
Nate
Job Details: 02/22/2024
Broken belt and pump. Drove to Dey and picked up belt and pump kit. Replaced and cleaned up debris from broken belt. Runs great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBR/AA
Near Chanhassen, MN 55317
Adam
Job Details: 02/22/2024
"Customer complaint is unit will start making a noise in the fresh food section. Sounds like its a fan cause it slow down. Once they open the door then stop and then once they shut it, the noise will come back. This unit also has the icemaker trouble in the fresh food area Customers not interested in repairing that part. I explained because it has an icemaker. It also has the issue of freezing up around the evaporator fan which will cause this noise for the bluebook for the kit to repair it. Customers not hundred percent sure they wanna fix it or not or if they will just keep on defrosting it and let it come back. Explain to customer if they want to do the repair to leave it unplugged for 24 hours.; saved tckt , states that autho needed"
We serviced a
GE DRYER
Model GFD85GSPN1RS
Near St. Cloud, MN 56301
Brandon
Job Details: 02/22/2024
"Returned with gas valve, disassembled. Installed valve, checked for leaks. Tried running the unit. The machine did the same thing would not heat called tech support 12270522 spoke with Henry. Henry said that it is going to be unrepairable. Informed the customer GE would be reaching out to them ; states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near St. Cloud, MN 56304
Brandon
Job Details: 02/22/2024
"Returned with part, installed, cycled and tested, part did not fix issue, ordered new board returning tomorrow with board ; ordrd 1 W11557935 (Board)"
We serviced a
WHIRLPOOL WALL OVEN++
Model WOC95EC0AS
Near Victoria, MN 55386
Adam
Job Details: 02/22/2024
"Customer complaint is making sparks inside microwave. Removed wave guide cover then ran unit multiple times in South sparking looks like its just the wave guide has a little chunk of metal on it and sparking. Customer is wondering if he could just get the part and install it himself because its only two screws. I explained that is fine. Also explained if it ends up coming back or sparking again will need a magnetron. And if were replacing it, we can inspect the cavity itself to make sure it is repairable. Please order part and get with the customer to send it to his house. W10915651 wave cover; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Saint Paul, MN 55104
Nate
Job Details: 02/22/2024
Leaking water through diverter and leaking diverter error. Needs new sump and motor assembly. Told customer no charge for that repair when I come back. Also need to return previous installed washer motor. ; ordrd 1 W11416362 (Sump and motor assembly)
We serviced a
DANBY REFRIGERATOR
Model DBC2760BLS
Near Lakeville, MN 55044
Delton
Job Details: 02/22/2024
Customer says when set for 39 degrees (lowest setting) on both sides customer says it stays at 49 degrees and doesnt seem to get colder than that. Dual evaporator and I can hear it clicking back and fourth to send coolant to left and right side. I can see frost pattern on left side but when on right side there is only small frost pattern maybe %20.Appears to be a sealed system leak and cant keep it cold enough.Do we do sealed systems repair on Danby wine firdges? Or get parts? Contact customer with rough estimate.; saved tckt
We serviced a
SPEED QUEEN WASHER
Model TR7003WN
Near St. Cloud, MN 56301
Brandon
Job Details: 02/22/2024
"Customer stated the unit is leaking water, intermittently. Leaks the most water when starting the cycleCycled and tested took the from cover off. Noticed the water was spraying to the left it was going though the vent on the top of the drum and running down the drum. Ordered new water valve ; ordrd 1 25547P (Water valve)"
We serviced a
SPEED QUEEN DRYER
Model ADG4BRGS116TW01
Near Farmington, MN 55024
Delton
Job Details: 02/22/2024
Found that front drum is rubbing against the front bulk head metal and grinding metal on metal. Customer approved estimate. Ordering front bulkhead part and rescheduling.; ordrng 1 D505899WP (DRUM SEAL KIT)
We serviced a
LG REFRIGERATOR
Model SRFVC2406S/00
Near Minneapolis, MN 55443
Phillip
Job Details: 02/22/2024
"Freezer ice maker does not make ice, there is a noise that stops when the door is open and the freezer gets warm. I found the rear freezer cover is not pushed in and wont stay, the fzr ice maker is broken. The freezer door wont close. The freezer trays are broken. It will need the parts listed below. Freezer Side rail 5218JA1009MRight side rail 5218JA1009MFreezer ice maker AEQ73449901Freezer cover AEB75844605Freezer tray AJP73334634Freezer tray AJP73334509Pcb EBR88309725; snapped 1 QuickPics, states that autho needed"
We serviced a
KENMORE DISHWASHER
Model 465.13333600
Near Minneapolis, MN 55422
Phillip
Job Details: 02/22/2024
The upper dishwasher wont heat. In test mode stops filling and gives pressure fault. Upper rack is rusty and drain pump is noisy. Needs parts below. I was unable to locate parts instock. Please research the parts and contact the customers. W10277558 rack 99003733 control board 99003626 pressure switch Drain pump 99003612; states that autho needed
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near Spring Lake Park, MN 55432
Phillip
Job Details: 02/22/2024
They said it stops and sometimes finishes but wont start. They have to reset the power. They think the code was 65. The 65 code is for the drive board and if that fails it will lock out the washer until power is reset. I called and gave the quote. Im ordering the drive control board. Returning Monday. 2024* 6519950Drive board 204659P; ordrd 1 204659P (CONTROL DRIVER BOARD)
We serviced a
LG DISHWASHER
Model LDPS6762S
Near Andover, MN 55304
Phillip
Job Details: 02/22/2024
"The display does not come on. Getting 120 to main board and 16 volts dc out of the main board to the display. It needs the main display panel with display board, the display wire harness and main control board. I was unable to get parts to pull up on sites I tried. Please get part numbers and reschedule with the customer. ; snapped 2 QuickPics, states that autho needed"
We serviced a
LG DISHWASHER
Model LDP6810SS
Near Minneapolis, MN 55422
Nate
Job Details: 02/22/2024
"Water leaking from ABQ76120501 and MEJ63424801. Please send info to ST for authorization and for them to order parts, and then set up return visit. ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDF520PMJ2ES
Near Minneapolis, MN 55418
Nate
Job Details: 02/21/2024
Ended up finding a broken door latch. Replaced the door latch assembly. Runs great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR
Near Minneapolis, MN 55446
Adam
Job Details: 02/21/2024
Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors- explained to customer can take up to 48 hours to start producing ice.
We serviced a
LG RANGE
Model LDE4415BD/00
Near Rockford, MN 55373
Phillip
Job Details: 02/21/2024
The broil halogen bulb clip came loose and hanging down. I was able to bend the clip and get it back up. There was some build up and grease around the cover. Advise the customer to keep it on until it burns off.
We serviced a
GE DRYER
Model GTDP300GM0WS
Near Plymouth, MN 55446
Phillip
Job Details: 02/21/2024
When you press start the motor would just buzz. I held the door switch with my knee then pressed the start button and at the same time I turned the drum. I heard a loud pop then it started. I took the front off and the only thing I found was a quarter sitting inside the blower housing. Maybe the quarter was stuck in the front bearing and that was keeping the drum from spinning. I tried it 10 more times and dryer started every time and is working great. The door latch was broken so I replaced the latch.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Saint Paul, MN 55105
Nate
Job Details: 02/21/2024
Dishwasher is leaking from diverter. Installed new diverter seal. Old one was broken down. Now it runs great with no leaks.
We serviced a
KITCHENAID RANGE
Model KGRT607HWH4
Near Osseo, MN 55311
Phillip
Job Details: 02/21/2024
The oven would not bake. I found the bake ignitor is bad. I quoted for the repair then replaced the bake ignitor. The oven is now heating up good on bake.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Saint Paul, MN 55116
Nate
Job Details: 02/21/2024
"Not draining. Found a cabinet door sound pad stuck in air gap. Cleaned that out, and now it drains great. Showed customer how to clean it.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Champlin, MN 55316
Phillip
Job Details: 02/21/2024
The middle spray was broken and hanging down. I verified what was broken. I replaced both parts. Its working good now.
We serviced a
LG RANGE
Model LRE30755SB
Near Elk River, MN 55330
Matt
Job Details: 02/21/2024
"Customer complaint is, LEFT FRONT BURNER STAYS ON. Inspected and tested. The front left burner is sticking on. The relay board has failed again. There is a service bulletin for this issue. Installed new relay board and tested. Burners are working great. Range is now fixed."
We serviced a
ROPER DRYER
Model REK2950KQ2
Near St. Cloud, MN 56301
Brandon
Job Details: 02/21/2024
"Returned, checked the venting was informed the customer cleaned the venting with a shop vac. Removed the vent on the outside of the house and cleaned the venting, made sure to run the brush all the way to the dryer. Found the customer had the incorrect venting in the ceiling. Had to take part of the ceiling down to put the outside part back on. Hooked the dryer back up and ran. Put a temp gauge in the drum the temps ranged from 150 to 220. The unit is working correctly.
We serviced a
GE WALL OVEN++
Model Jkp90dp1ww
Near Elk River, MN 55330
Matt
Job Details: 02/21/2024
Installed new oven control board and tested. Oven is working great. Oven is now fixed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2409LS0A
Near Bloomington, MN 55420
Nate
Job Details: 02/21/2024
"Detergent dispenser doesnt always open, and dishwasher is leaning forward. Adjusted the dishwasher and reinstalled it, and cleaned up dispenser so that it opens great now. Recommended finish to get rid of all the mineral build up on the dispenser."
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN115TW01
Near Blaine, MN 55449
Hyrum
Job Details: 02/21/2024
Customer states it clicks a bunch of times and then cancels out part of the way through the cycle. On arrival discovered that there is an issue with the lid lock. Open it up and found the lid lock was really sticky and conked up inside. Replaced lid lock with a part I had on my van tested and it seems to be working a lot better now.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTTO
Near Shoreview, MN 55126
Hyrum
Job Details: 02/21/2024
Customer states its leaking out of the front door whenever they run the machine. Open up the door and saw it pretty obvious with the door boot. Theres a little tear at the bottom. Went to dey appliances to pick up the part and returned and installed the new door booth tested and it looks great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model TH71401297
Near Mound, MN 55364
Adam
Job Details: 02/21/2024
"Customer complaint was getting a burning smell, so they stopped using dishwasher. Remove the door panel and found that the door latch connection was burning up, which was kind of common on these units. Quoted for a new latch kit. Customer approved and installed parts cause we carry this one on our trucks. Once installed tested multiple times and now it working properly.
We serviced a
LG REFRIGERATOR
Model LFCS27596S/02
Near Shakopee, MN 55379
Delton
Job Details: 02/21/2024
"Replaced evaporator cover assembly. Tested and fan is running and pushing cold air into refrigerator, no more errors. Refrigerator is cooling and working good."
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Waconia, MN 55387
Adam
Job Details: 02/21/2024
Unit was in the garage but he had a heater going. Took pressures was at 42 psi plugged unit iron never moved. We got a defective compressor. installed new compressor and filter dryer pressurized to 150 psi. Let it stand for 15 minutes never dropped vacuumed under 300 ?m filled with the correct amount of 134 and now unit is cooling properly.
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Prior Lake, MN 55372
Delton
Job Details: 02/21/2024
"Replaced bottom spray arm, tested and is spinning and working good."
We serviced a
LIEBHERR++ REFRIGERATOR
Model HC2062
Near Eden Prairie, MN 55347
Adam
Job Details: 02/21/2024
Install new evaporator fan from last diagnosis now fan is kicking on properly.
We serviced a
BOSCH DISHWASHER
Model SHP865WD5N/11
Near Otsego, MN 55330
Matt
Job Details: 02/21/2024
"Customer complaint is, DOESN'T START THE CYCLE RIGHT AFTER THE DOOR IS CLOSED. HAS TO HOLD THE DOOR IN TIGHT. Customer had the mounting screws out when I got here. Inspected and tested. I started dishwasher and it started right away and started washing. I canceled and drained and did this 3 times and it worked perfectly. I remounted dishwasher and started it again and its working perfectly. This is a new dishwasher to the customer and I think it might just be a matter of learning how it operates. I showed customer the steps to start a cycle and how to reset it if they need to."
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS
Near Eden Prairie, MN 55347
Nate
Job Details: 02/21/2024
Icemaker broken. Replaced icemaker. Working great.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Coon Rapids, MN 55433
Phillip
Job Details: 02/21/2024
The dryer does not heat. I found the hi limit thermostat was bad. Replaced. The dryer is now heating and the air flow is great.
We serviced a
ELECTROLUX DRYER
Model EFME6270RT1
Near Shoreview, MN 55126
Hyrum
Job Details: 02/21/2024
Customer states not spinning. Opened up the machine and found a broken belt. used a part from truckstop to replace the belt. Its working perfectly now.
We serviced a
MAYTAG WASHER
Model MHW6000XW0
Near Roseville, MN 55113
Hyrum
Job Details: 02/21/2024
Customer states its never draining during the cycle and theres water in there and sometimes has a drain error. opened up machine and discovered the impeller had broken into pieces inside the drain pump and the pump will need to be replaced. Had an lg generic pump in stock. Replace the pump and tested. Everything looks good now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR
Near Minneapolis, MN 55446
Adam
Job Details: 02/21/2024
Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors explained to customer can take up to 48 hours to start producing ice.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TD1
Near Eagan, MN 55122
Delton
Job Details: 02/21/2024
Some of the lettuce is frozen as im here. The UI controls were wonky and didnt respond and I unplugged and plugged back in fridge and all functions are working. When in diagnostics fresh food shows correct temperature of below freezing. Damper and fan works. Issue is that the ice maker is not filling and there is a service bulletin to replace the ice fill tube with new modified one.As far as freezing food the fridge since the ice maker is not making ice the ice box is running a lot more then it should trying to meet temperatures and cold air is bleeding out of ice chute causing food to freeze. Replacing ice line should take care of that issue as well. In meanwhile i turned off ice maker until I can come back with part.I tried calling owner and no response. Please contact owner and get approval or call me if there is further questions.; saved tckt
We serviced a
GE ICEMAKER++
Model UCC15NPRBII
Near Waite Park, MN 56387
Brandon
Job Details: 02/21/2024
"Customer states the unit is not making ice, the unit has never made ice. Started the unit and ran it, found the drain line under the sink kinked, twisted the line to get the kink out. 10 min after starting the unit goes into Time to clean mode. The unit had been cleaned, I ran a cleaning cycle, the cycle causes water to leak out the door and all over the floor. Tried making ice again and the unit did the same thing, called tech support 12326967 Tony. Was advised the customer needs to update the software on the customers WiFi first 1 800 220 6899 is the number the customer needs to call. If that dont fix the issue the unit will need a new board is what tech support said. Found out the clean and making ice light is a code for a pump. Removed the drain line and ran it into a bucket the unit still coded out. ; snapped 8 QuickPics, states that autho needed"
We serviced a
GE WASHER
Model GTWN8250D0WS
Near Eagan, MN 55123
Delton
Job Details: 02/21/2024
Found that the start button plastic tab that hits the user interface start button broke off and doesnt actually hit the start button (see picture) only way to guarantee is to replace whole panel which shows not in stock.I informed customer that I could remove the start button and then would just have to push the physical board to start washer until we can get a quote and part ETA. Customer was ok with that so she could use the washer in the meanwhile.Search for part and give customer estimate.Panel WH42X10969; saved tckt
We serviced a
DACOR++ WALL OVEN++
Model DTO230S
Near Minneapolis, MN 55439
Delton
Job Details: 02/21/2024
Pulled relay board and Dana will send me paperwork to ship out.; saved tckt
We serviced a
GE RANGE
Model JGSP42SET1SS
Near Maple Grove, MN 55311
Phillip
Job Details: 02/21/2024
The front right burner will spark but not light. The flames on the front left burner are still high and the flames for the back right burner we are also high and uneven. The caps and bent and dont sit flush. Three of the burners need new caps and the back right burner and front left burner need new burner bases. These are parts the customer removes for cleaning so they are all easy to replace. Im shipping the parts direct to the customer for her to replace. ; ordrd 1 WB29K10024 (12 k cap) and 1 WB29K10022 (Small cap) and 1 WB16K10070 (Burner small) and 1 WB16T10046 (Burner large) and 1 WB28K10222 (Exl cap)
We serviced a
DACOR++ RANGE
Model ERD30
Near Saint Paul, MN 55118
Nate
Job Details: 02/21/2024
"Bake element is burned out. I cleaned up the rear right burner assembly and now it ignites great. Also, RJ will order bake element. Part number is in attached quote ticket. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
GE REFRIGERATOR
Model CWE23SP4MJW2
Near St. Cloud, MN 56301
Brandon
Job Details: 02/21/2024
Customer states there is a fan that is very loud in the refrigerator. Plugged in wireless module. Cycled and tested each fan. Customer says its the deli pan fan. Was able to let unit run on its own and could open the door and the noise stopped. Need part # WR17X36487 as the fan is not sold without the cover. ; saved tckt
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA00
Near Minneapolis, MN 55417
Nate
Job Details: 02/21/2024
"Giving Express 60 error which is a water pressure/circulation error. Ran through full test mode and possibly got a heavy and express 60 error, which is a heating error. Normally though it runs for 5 or 10 minutes and then stops with error. Tech sheet says to replace sensor and if that doesnt fix it to replace main pcb. Quoted for both. After test mode ran it, and kicked out express 60 error. Coming back Monday to install part(s). ; ordrd 1 DD81-02282A (Main Samsung PCB) and 1 DD81-02317A (Pressure sensor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25C5551SR
Near South Saint Paul, MN 55075
Hyrum
Job Details: 02/21/2024
"Customer states that its continuously warm in the fridge. Checked the in the freezer and had nice frost. Temperatures in the fridge were about 60? though. Check to make sure EAP drain trough was lined up and it appeared to be. Check against new drain trough, and it was a different part that would not fit. Replaced sensor. Control in the fridge was behaving kind of weird but I unplugged the machine and re-plugged it in and it seemed to be working at this time. The fan was going and the damper was open and the evaporator is frosted perfectly. Not sure the cause of the issue at this time. ; O-emld tckt"
We serviced a
LG REFRIGERATOR
Model LFXS24663S/01
Near Saint Paul, MN 55109
Hyrum
Job Details: 02/21/2024
Customer states it stopped cooling suddenly and the the ice in the ice bin started melting. Opened machine up and pulled off evaporator cover in freezer and it was not frosted at all and dripping water. Appears to be a failed compressor. Will need another SS tech to replace compressor. Told customer that it would be $600-$800 if the compressor is under warranty. Manual from lg says 10 year warranty. Customer approved of price. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD9400SU0
Near Otsego, MN 55330
Matt
Job Details: 02/21/2024
"Customer complaint is, BACK FELT PIECE IS COMING OFF AND MAKING A GRINDING NOISE. Inspected and tested. Found the rear drum seal is ripped and falling off. I disassembled dryer and all 4 rollers are falling apart. Quoted customer $405. to install new rear seal and rebuild kit. Customer approved repairs. I installed new rebuild kit and vacuumed out inside of dryer and bulkhead. Seal is on order. ; ordrd 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) and 1 280114 (DRUM ROLLERS (2) AND REAR FELT SEAL)"
We serviced a
SCOTSMAN++ ICEMAKER++
Model DCE33A-1SSD
Near Saint Michael, MN 55376
Brandon
Job Details: 02/21/2024
"Returned to check on the ice maker. Was informed by the customer that unit made a full hopper of ice over the weekend, the unit stopped making ice and then the customer cleaned the unit. After that the unit stopped dropping ice again. When I arrived the unit was off, turned the unit on and the customer showed me the water coming down on the right hand side of the unit. The jets were not on, when the compressor started the jets came on and the water stopped leaking on the right hand side. Waited 40 minutes for the ice to dropping nothing happened. Called the tech support, spoke with Lester, he had me check all the wiring on the timer and the wiring was tight, next checked the cube size control changed around 2 wires that maybe the issue. Lester thinks the Bin level control is not working connected and water valve maybe leaking since water is flowing down the right side when the jets are not on 11-0616-21 bin control.Will wait to see unit now produces ice. It did not produce ice, called back Lester was unavailable, talked with someone else, now I was told to replace the ice cube size control, I asked if it could be the bin control and was informed if it was the bin control the unit would not get cold. ; states that autho needed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089AES
Near Savage, MN 55378
Delton
Job Details: 02/21/2024
Found that there is a sealed system leak as there is only %10 frost pattern (see picture). Needs sealed system repair. Contact customer with quote.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SG/AA
Near New Brighton, MN 55112
Hyrum
Job Details: 02/21/2024
"Customer states its not cooling in the fridge section and has spoiled some of their food. On arrival measured temp side was about 55 to 60?. Opened up the machine and took off the evaporator cover in the Freshwood section. Discovered no frost on the evaporator not even a little bit at this time.saw some rust on the right side tubing. Checked the thermostat on the machine to make sure that they were reading and range and they checked out good. After while was able to get the compressor to kick on and start running but only had one loop of cooling on the evaporator. Told customer that they would need advanced diagnostics and that it would be an additional $300 for diagnostic. Quote them between 1200 and $1500 for total cost to repair at this time. they said they would like to proceed with the advanced diagnostics. Please schedule, Adam or Phil to come back out on this. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model GFE29HGDIBB
Near Maple Grove, MN 55311
Adam
Job Details: 02/21/2024
Customers complaint is getting warmer temps. On arrival freezer was about 40 to 30?. I noticed the side in front of the cavity of the unit was hot to the touch pulled unit out on protective floor mat removed back cover and found that its extremely hot back there. Found that the condenser fans not running and pushing off a lot of heat from the compressor. Customer doesnt have any really fans that we could put back there for the time being so we unplugged the unit and we will come back on Friday to install new fan.; ordrd 1 WR60X10358 (Condenser fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Andover, MN 55304
Phillip
Job Details: 02/21/2024
"The complaint is most of the times when they open the doors the lights are not working inside. One time the door alarm was beeping but that happened once. Today it was working fine but I noticed the fresh food lights were dim and the freezer light was out. I replaced the freezer light module and now all the lights are working and are bright. The right door gasket is ripped . I replaced the gasket. The customer showed me that 2 freezer bins and the crisper shelf support is cracked. I said I would note it and we can see if parts are covered. If the light issue continues please send out the main board. I listed the parts below. The left gasket also has a couple rips but not as bad. Main board W10843055Crisper frame W11127833Bin freezer WPW10493169Bin freezer W10858802Gasket W10846057; snapped 3 QuickPics, states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV45K6500GV/A3
Near Saint Joseph, MN 56374
Brandon
Job Details: 02/20/2024
Customer requested a dryer vent cleaning.Cleaned the vent.
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near White Bear Lake, MN 55115
Hyrum
Job Details: 02/20/2024
Customer states that it will not run at all and sometimes has an E01 error code pull the cover off the front at the bottom and found water in the base. Dried out the base and checked for any leaks anywhere. Discovered that the water fill port on the side of the dishwasher was really loose so I tightened that back up. Ran the dishwasher for 10 minutes and working great now.
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Saint Joseph, MN 56374
Brandon
Job Details: 02/20/2024
Customer states the unit will not drain. Vacuumed out the tub and filter. Checked and found no debris in the filter housing. Disassembled removed the pump- found the pump was broken in the housing. Customer approved the replacement pump. Installed cycled and tested for leaks.
We serviced a
SAMSUNG REFRIGERATOR
Model JKKM4BBM709548N
Near Sartell, MN 56377
Brandon
Job Details: 02/20/2024
"Returned with part, installed icemaker. Tested the unit harvested and filled with water."
We serviced a
WHIRLPOOL DISHWASHER
Model MISSING
Near Minneapolis, MN 55408
Nate
Job Details: 02/20/2024
"Dishwasher not filling with water. Found the waterline capped off. Old copper line. Installed new waterline and it runs great and no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Arden Hills, MN 55112
Hyrum
Job Details: 02/20/2024
Customer states it leaves a little puddle in front of machine when they run it overnight. Tools the panel off and inspected for leakes. Discovered it leaking from the sump assm. Quoted customer to replace whole sump assm. Picked up part from Dey and replaced part. Ran the machine and no longer leaks.
We serviced a
JENN-AIR WALL OVEN++
Model WW30430P
Near Otsego, MN 55330
Matt
Job Details: 02/20/2024
"Customer complaint is, NOT WORKING. Theres no model and serial tag, but I found a sticker that has the model number on it on the top. Customer said the top oven broil element was stuck on and wouldnt go off unless they turned the breaker off. Inspected and tested. Found the transformer on the relay board is fried. I pulled board and sent in to be remanufactured. I installed remanufactured board and tested. Oven is working great. Oven is now fixed."
We serviced a
SAMSUNG WASHER STACKED++
Model WF42H5200AW/A2
Near Avon, MN 56310
Brandon
Job Details: 02/20/2024
"Customer states the unit does not drain. Vacuumed out the water in the drum. Drained out lower filter, removed and found debris in the filter. Made sure there was not more debris. Cycled and tested the unit, filled and drained 3 times, pump drained as it should."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Maple Grove, MN 55311
Phillip
Job Details: 02/20/2024
The customer said it did not leak the first load after the repair. It started later. I pulled the distributor tube out and made sure everything was tight. I put it all back together and ran it. Not leaking now.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS
Near Saint Paul, MN 55108
Hyrum
Job Details: 02/20/2024
Ordered a new kit from day for these gears. Replaced and installed new gears. Test machine and its now running great.
We serviced a
BOSCH DISHWASHER
Model FD020500534
Near Minneapolis, MN 55419
Nate
Job Details: 02/20/2024
"Dishwasher doesnt progress through cycle. When I tested it, the drain wouldnt run. I found glass in the filter sump area, and then in the drain pump. Cleaned glass, hair and plastic out and now it drains and runs great."
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near Eagan, MN 55122
Delton
Job Details: 02/20/2024
Replaced panel and buttons dongle. Tested and dishwasher is working good.
We serviced a
BOSCH DISHWASHER
Model SHE3ARF2UC/21
Near Eagan, MN 55122
Delton
Job Details: 02/20/2024
"Replaced wash motor, tested and dishwasher now starts and no more error. Dishwasher is working good."
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Minneapolis, MN 55448
Phillip
Job Details: 02/20/2024
"The dryer starts but does not tumble. I found the belt is broken, the front glides are worn down and the lint screen filter is ripped. I went to Dey and got parts. I replaced all 3 parts and vacuumed out the dryer duct housing. The dryer works good now.
We serviced a
WHIRLPOOL DRYER
Model WGD8500BW0
Near Andover, MN 55304
Phillip
Job Details: 02/20/2024
The complaint is the dryer does not heat. I stated the dryer on a time dry and it started to heat. I watched the dryer cycle on and off about 20 times. The cone of the flame looks good. The dryer vents out about 5 feet. The air flow outside is good. I tried it on a normal cycle and it still heats good. The most recent fault code was for poor air flow. The customer said he removed a screen from the vent cover when it stopped working. The clothes that were in the dryer sat in the washer for a few days before they threw them in the dryer. They ran a heavy cycle over and over. I advised that if the clothes are basically dry then use a time dry cycle instead of a sense cycle.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS/G91629NWU
Near Minneapolis, MN 55410
Delton
Job Details: 02/20/2024
Replaced compressor inverter board. Tested and compressor powers on and is running and refrigerator is cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Saint Paul, MN 55116
Delton
Job Details: 02/20/2024
As i got here it appears that there was ice that was dumped maybe 20 cubes. I ran test and ice maker cycled and dumped 8 cubes. I showed customer and he said it hadnt been making ice for 3-4 days. He did say the ice maker arm was hard to push down just before he called us but it flips up and down smoothly as im here. All is working great now.
We serviced a
GE DRYER
Model DBXR463GD2WW
Near Roseville, MN 55113
Hyrum
Job Details: 02/20/2024
Customer states its making a rattle noise. Opened it up and discovered that the blower wheel was stripped and rolling around on the shaft. Also recommended that the customer replace the glides at this time. Picked up a blower and glides from Dey. Installed new parts and tested. Sounds good now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near New Hope, MN 55427
Nate
Job Details: 02/20/2024
"Icemaker stopped making ice. I found a bad icemaker and water filter assembly. Replaced them, cycled icemaker and it filled with water and cycled great. Also thoroughly cleaned out freezer.
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near St. Cloud, MN 56303
Brandon
Job Details: 02/20/2024
Customer stated the code 65 was intermittent. Checked code and ordered board ; ordrd 1 204659P (Drive control assembly)
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS175TW01
Near Fridley, MN 55432
Nate
Job Details: 02/20/2024
"Has a blown thermostat. Vent going outside is good. 23 mph. Part is D510701. Not sure though if Speed Queen would want an entire heater assembly ordered? Tried calling them but it is after hours. Can someone call them tomorrow morning to see if they want us to replace the thermostat, or the whole heater assembly? ; O-emld tckt"