"Has a bad magnetron thats crackling, along with a bad fuse and bad door switch. Quoted for new mag, switch and fuse. They will replace. Just bill for the trip charge. ; schdld next appmnt for 8/21 MON !"

"Customers complaint randomly cooling. He said randomly the compressor wont kick on and all the other fans run. Also weird noises. On arrival everything is cooling checked frost pattern and it was light. Next checked amps was at 2.4. Compressor says should run 3.3. Unplugged unit. Plugged it back. Getting 120 volts to inverter. Could hear the compressor trying to get going and was making weird noise. But wont start. Did it again this time it fired but sounded terrible. Compressor is failing. Compressor kit it says it needs is like 1000 dollars. Not sure if that is right WG03F00154. Let customer know we can double check that is correct and give him a call with a quote. ; snapped 1 QuickPics, states that autho needed"

"Installed new board from last diagnosis. Tested worked 4 times reassembled and tested and blow the fuse on the microwave. Removed the microwave checked the door switches all good. Called tech line. At first he thought it was something on the high side. Removed the capacitor still having an issue tried at the transformer. Still. So we know its on the lower side. Tried removing a bunch of different connections and now we are shorting to the cord and outlet. After 30 minutes with tech line he said there has to be a short in a wire we cant find. Customer is going to replace unit will need to refund money and Ill return the board; snapped 2 QuickPics, states that autho needed"

Needs new control board. Verified with Asko. Only powers on when you turn off the breaker. 692001 is the part number. Can someone please call customer with a quote for that part install? ; saved tckt

"Customer complaint is, STUCK ON SENSING PART, WATER DRIPPING. Inspected and tested. Found the washer was half full of water because the valve is dripping. I drained it and ran washer through diagnostics and everything worked but the cold water valve was just dripping. The cold water valve has failed and the solenoids are cracked. Quoted customer $383. to install new valve. Customer approved repairs. Installed new cold water valve and tested. The cold water valve is now opening, but its only trickling in. I removed the hose and theres very little water pressure coming from the wall. There going to have to have a plumber come and see whats going on with the cold water pressure. I called and talked to Kris and let her know whats going on. Office, can you please bill customer. ; saved tckt"

"Temps good except freezer on lower right is 19.7 degrees. Per Beko technical assistance, today I replaced the 3 way valve. Main PCB and user interface have already been replaced (main PCB twice). Called tech support and they helped me switch it so the lower right is set to freezer now, zero degrees. Please follow up in a couple days and see if its zero. ; saved tckt"

"I found that there is ice in the drain channel. Evaporator drain tube is not clogged. I poured water and drained fine. So from what it appears is that it does defrost and drip into the channel but then before it can travel to the drain, the water freezes and from that point eventually then leaks outside the drain channel and underneath crisper drawers.I called tech support and they said it was evaporator problem, which didnt make much sense to me. When i pressed for more answers all he said was Ive dealt with it before and its an evaporator issue. Turns out i think tech guy was talking about the freezer evaporator?Either way, can you see or contact tech support why this is happening? Tech support said there is no service bulletin. The evap fan works, customer said that food is cold and he will make sure food is not being pushed against the evaporator cover. Customer said that it had been working find until few months ago from our last visit from almost a year ago.Im not sure where else to go with this. Control board not turning off compressor long enough to defrost and then refreezing it as its draining?; saved tckt"

Getting e01 intermittently and then getting e02 intermittently. Tested and all functions are working but then i did get e02 error which is water flow error and when i looked inside tub it was almost overflowing. Seems like flow meter is not reading correctly. Ordering air breaker assmebly (which comes with magnet) also ordering flow meter PCB per tech support.; ordrd 1 1760200500 (Air break assmebly) and 1 1760940100 (PCB counter)

55 in ff section and 15 in fz. Compressor running extremely hot. All fans running. Evaporator has zero frost on it while compressor running. Easy to pull fridge out. LG compressor. Please call customer with a quote. Unable to get amp reading. ; saved tckt

Last visit I replaced the hall sensor and today I replaced the motor. The dishwasher is still not working. The rotor I was sent was the wrong part. The part number ordered was correct but they sent the wrong part. The customer would rather replace the dishwasher than keep putting parts in it. I will send the wrong part back. Please contact customer if needed. ; states that autho needed

"The customer said the unit is not cooling good anymore. I pulled the upper cover off and found the heat exchanger was replaced and the evaporator. There was a tap on the compressor low side and on the filter drier. I put my gauges on and found the system is low on refrigerant. I added gas until the low side pressure came up. The low side and the high side pressure both came up. It has a leak in the heat exchanger. It will need a heat exchanger, evap and filter drier. The evaporator fan started to make a lot of noise like the bearings are failing. It was in and off. It will also need that fan motor. Please build a quote and contact the customer. Evaporator 4388574Heat exchanger 2003002Drier Fan motor WP4389155; states that autho needed"

"The fresh food ice maker does not make ice. The freezer ice maker is working good. The freezer temp was good and temp was 0. I checked for ice maker fault codes and the fresh food ice maker has a e5 thermistor fault code. I ran a couple ice maker test and the heater test failed but the heater came on. The sensor says its not working. It will need a new ice maker W11658802I was unable to locate the part in stock. Please locate the part then get approval and contact the customer. ; snapped 1 QuickPics, states that autho needed"

"Installed the new door mullion, but had to transfer over the bottom spring from the old one because it was missing. This is the second mullion I got from Beko that wasnt right. Beko messed up the part the first time and I had to make a extra trip. Can you make sure they pay us for a third trip. ; saved tckt"

"Found light off on unit and display is dead bedside flashing filter reset. Unplugged unit test switches to make sure its reading the door shutting. All good there. Plugged unit back and now everything was working lights display. Went through test mode everything working properly. Went to reassemble unit and then the lights stopped working then the display went out. Requesting for both boards. Must be a bad cap. W10481163 display box assembly W10802701 control board; snapped 1 QuickPics, states that autho needed"

"Dryer making loud vibrating sound and will mid cycle give e9 (heating error) found that there was a lot of lint build up stuck in blower wheel making it out of balance and vibrating loudly and also not venting out well. Also found that dryer vent was disconnected behind dryer in the closet and could cause e9 error.Cleaned out blower wheel and attached vent, tested and dryer now runs quiet and is heating and working good. No errors."

"Customer complaint is, NOT LEVEL HINGE MAY BE BENT, STARTS SOMETIMES AND THE DOOR WILL KEEP IT FROM STARTING. Customer said the dispenser is not working also. Inspected and tested. Found the right hinge is bent and the inner door frame. Dishwasher needs a new inner door, hinge kit, dispenser, bottom door wiper and splash shield kit. Parts on order. ; ordrd 1 5304513274 (Hinge kit) and 1 5304520007 (Inner door panel) and 1 5304506521 (Dispenser) and 1 5304500204 (Bottom door wiper) and 1 154701001 (Splash shield kit)"

"Replaced ice maker, tested and it cycled and filled. Informed customer that it can take up to 24 hours to make ice. Refrigerator is working good."

"Dryer squealing. Found a bad idler pully and belt. Replaced both, vacuumed out dryer and oiled rollers. Runs great now.

Cant find model and serial. Bake hasnt been working. Found both wires to the ignitor were severed. Installed new wires to ignitor. Now it ignites and heats great.

Installed belt and pully kit and cleaned out dryer. Runs great now.

"Took broken socket out of oven, cleaned up the ceramic debris, installed bulb customer had, works great now."

The customer said the dryer was loud. I started the dryer and it makes a lot of vibration. I took the dryer apart and found hair pins stuck in the blower. I cleaned out the blower and the bulk head duct. The rollers and idler check good. The dryer sounds better.

On arrival had a error code right away for a defrost issue. Temp in freezer is 21 degrees. Removed evap cover its all frosted over. Put in test mode to force defrost. Getting 120 volts out of the board to the defrost but defrost isnt working. Found needs new defrost heater.

The complaint is the washer makes a big banging sound when it spins. I ran the washer empty on high speed and it sounds normal. I lifted the basket and it feels good no movement up and down. I pulled the washer and dryer out and removed the washer rear cover. The 3 shocks and springs are intact and look good. As I was moving the washer I heard a banging from the dryer. I banged on the side of the dryer and could hear something tapping. I removed the dryer cover and found the board is loose and hitting the side of the cabinet. The control board mounting tab is broken. I advised the customer that I can try and put something behind the board so the board does not hit the metal cabinet directly or it would need a new control board for the dryer. I taped a chunk of cardboard behind the board and put a a washer on the screw so it would help hold that board. I ran the washer twice on a spin with clothes in it and the washer sounds good.

I verified the left light switch h was broken. I replaced the light switch and its working good now.

"Customer complaint is, FRESH FOOD IS WARM AGAIN. Inspected and tested. Freezer is 3F and FF is 56F on top and 22F on bottom. In test mode the FF evaporator thermistor is reading 53F. I removed the FF evaporator cover and theres heavy frost across the top. Either the fan is not running, or the sensor is bad. The fan runs in test mode and defrost heater comes on. Customer approved repairs. Installed new FF evaporator cover assembly and tested. Refrigerator is now fixed.

"Taking a long time to dry. Found the vent going outside plugged up, and the bulkhead along with the dryer needed to be cleaned out. Cleaned dryer, oiled rollers, and cleaned dryer vent. Runs and heats great now."

Upper rack can be adjusted but the left side was down one slot and not even. I showed customer how to adjust upper rack and now that its even slides in and out more smoothly. Also Found that the dishwasher was not installed evenly and the door panel was hitting the cabinet and would leak on bottom left side. I balanced dishwasher and reinstalled so the door now opens and closes without hitting sides of cabinet. Tested and did not see anymore leaks. Customer will use it as normal and keep an eye out for leaks. If leaks continues will need to order new door gasket.

"Customer complaint is, IM WIRES ARE BROKEN IN THE RAIL OF THE ICEMAKER. Inspected and tested. FF compartment is 42F and freezer is 3F. Found the ice maker is cracked and leaking water into the bucket and making a mess. Needs a new ice maker. Installed new ice maker and tested. Ice maker is now fixed."

Not spinning and LOUD. Found the inner tub had totally detached from the outer tub. Bad rear bearing. They will replace washer.

"Was running loud. Right after city waterlines were worked on. Cavitation occurred. I ran the dishwasher for 20 minutes, it runs great now. Sounds great, filled up cup on top rack. I did test water and it tested as a 10 on scale of 0 to 25. Recommended finish. Nothing to fix on this one. Told them hard water should work its way through the lines gradually."

Hooked gauges while it was running equal pressure around 60. No leak just compressor has failed. Cut out the old compressor and dryer. Cleaned and sanded installed new compressor. Inspect joints then installed the dryer. Pressure tested up to 200 psi. Held for 5 minutes and no leaks. Next vacuumed unit under 300 microns. Filled with 134. Then ran unit unit is running properly before I left had dropped 15 degrees

"Customer complaint is, NOT MAKING ICE. Inspected and tested. FF compartment is 39F freezer is -2F. Customer said the upper ice maker started working again. Theres only about a third of the ice bucket full though. I trying cycling it and it trys turning, but is just clicking. The upper ice maker has failed. Customer approved repairs. Installed new upper door ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

Customer complaint belt broke. On arrival customer removed the belt. This is a stacked unit inside a bathroom. Customer had doors off closet and had the bottom kick panel off the washer. Pulled unit out inspected the motor and pulley. Everything visually looked good. Installed new belt to test unit. Unit does spin now. It makes a loud squeaky from the bearing tub pulley. Only at high speed. Might be why the belt broke. Reassembled unit.

"Customer complaint is, THINKS SOMEONE DIDNT INSTALL THE DW CORRECTLY, STEAM IS COMING OUT WRONG. WARPING THE COUNTER. Tenant said that water actually sprays out the right side and top. Inspected and tested. Found the door is really messed up. Looks like someone must have fallen on it. Its twisted and coming apart on the right side and I can see tabs broken between the door. Also theres a wire underneath thats been cut and almost severed. Dishwasher needs a new door, hinges and wiring harness.

"Today I replaced the rear main control, the fresh food fan and harness kit and installed the new drain kit with cable ties. The evaporator was fully defrosted."

Spark wire harness is open so the front left burner wont send signal to spark. I can turn another burner and then itll light. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Wb18x31213 (Spark Wire harness)

"Customer had a few complaints and concerns. Door leak and boot damage and loud noise during spin. Found the door damaged and isnt shutting properly and tightly. Not just cosmetic. Also when running at high spin it is louder then normal. Being that its in the living room its probably more noticeable then in the laundry room. The bearing is starting to get worn. Still operating just louder then normal. Will need parts below to get unit functioning again. Will need bearing if they want the washer completely repaired137280300. Inner door134550800 hinge137265500 outer door137266700 ring/door transition 134515300 door below(have received and not installed); snapped 5 QuickPics, states that autho needed"

"Dryer is not running. I found a broken belt down a seized up, idler pulley. I took off the idler pulley and cleaned the shaft, and the inside of the idler pulley and greased it up, and it spins great now. I also vacuumed out the dryer which had a ton of lint. Runs and heats great now.

"Complaint is that dishes are dirty. Confirmed the heater works, and it circulates awesome. After 2 minutes of washing, cup on top rack is full of water. You can hear the whoosh of the water against the door. Tested their water, its 25 on a scale of 0 to 25. They will have their water softener serviced. Also recommended they use a different ditergent. Everything works great"

The customer said the water is not working. I tried the water dispenser and found water comes out very slow. I pulled it out and the line was not kinked. I removed the water line from the valve and found some calcium plugging up the tube. I pushed it back it and now it dispenses water better. Water was spraying out the end wildly. I cleared the dispenser fill tube with a pick.

"Unit is dead. Found one of the wires (L1) had broken off inside the junction box, and the ground wasnt connected. I stripped off the end of L1 to expose the copper wire, and connected it to the other L1 with a wire cap. Attached the ground in the junction box. Now it runs great."

"Not draining. Found a hand towel stuck in the drain line between the tub and drain pump. Sucked 30 gallons of water out of tub with my wet vacuum, then took off drain line and removed towel. Put drain line back on, filled it with water, then drained it, and it drains awesome.

"Microwave dead. Found it was unplugged. I plugged it in, opened and closed the door a bunch of times. Ran it with a cup of water, heats nicely. Everything checks out great.

"Customer complaint is, OFF BALANCE ERROR CODE ANY LOAD. Inspected and tested. Found the nut that holds the rotor on was loose. Customer approved me reinstalling with blue thread lock. I reinstalled nut with blue thread lock and tested. Ran a load of clothes through a speed wash cycle and everything worked perfectly. Washer is now fixed."

"Not draining and getting error. Found that rain pump fins are broken off the motor shaft and not spinning to drain out water. Customer approved estimate to replace drain pump. Replaced drain pump, tested and washer now drains and is working good.

No water coming out of dispenser. Found that the new filter the customer installed was bad. I put old filter in and water is dispensing. I showed customer. Refrigerator is is dispensing water and working good.

"Customer says the washer will move and shift across the floor when using high speed spin cycle and has done it for awhile. Washer is balanced, I ran test of spin cycle with load of towels and it completed without moving. I did notice that the basement floor is tile and its slippery tile so its possible that the vibration could have been moving the washer because it was sliding on the slippery tile. I added tape to bottom of each washer feet and washer did not move. Washer is working good as im here. Customer will use as normal and call back if they have further problem and will notate the load that was used."

Replaced broken UIB. Runs and works great now.

"Customer complaint is, RAIL ON THE TOP RACK IS COMING APART. Inspected and found both upper rack supports are broken and the left rail. Installed 2 new supports and left rail. Tested and everything is working great. Dishwasher is now fixed."

"Customer says it is loud in spin cycle. Found that the tub bearings are bad, When in high speed spin it is very loud. Due to age the parts are not in stock and even if parts are available, the cost would exceed a new washer. I informed customer and they will replace washer."

"Customer complaint is, AUTOMATIC DRY IS NOT WORKING AT ALL ON THE DRYER, NOW IT WORKS, ON MAX DRY IT WONT DRY UNLESS AD 40 minutes to the time. Inspected and tested. Started dryer on a timed dry high heat cycle and dryer started heating but got too hot and I had to shut it down when it got to 280F. I disconnected vent and now dryer is cycling between 195F and 130F and airflow on back of dryer is 32mph. I reconnected vent and airflow on outside of house is 19mph. The vent is over 20 feet long and its the flexible foil vent the whole way. I showed this to customer and advised they not use dryer until they replace the vent and recommended that they use hard metal pipe the whole way. Dryer is operating normal, the vent is the problem."

"Not draining. Found a bad drain pump. Replaced pump, drains great now.

"Customer complaint is, NOT DRYING. Customer said they just cleaned the vent and found the screen on the outside was plugged. Inspected and tested. Found the resettable fuse was tripped. I reset fuse and vacuumed out bulkhead. Tested and dryer is heating great and cycling between 220F and 105F with vent disconnected and airflow on back of dryer is 28mph. After reconnecting vent, heat is cycling between 230F and 110F and airflow on outside of house is 19mph. Dryer is now fixed."

Customers complaint not hooked up properly. Found the dryer vent knocked off. Redid the venting to fit and stay on properly. Tested. Now unit is venting and hooked up correctly

Installed part from last diagnosis. Once installed. Cleared codes with SmartHQ then tested unit. Unit is now working properly with out stopping. No leaks. Reassembled tested one more time. Unit is working great.

The customer said the washer was making a noise then would not spin. I put the washer into a service mode to check for faults. There were zero faults. I then ran the auto test. The test ran through all the functions including agitate and spin. It all worked and sounded normal. I then loaded the washer with a heavy blanket and started a heavy cycle. The washer filled and I let run for 20 minutes. I was washing fine and sounded normal for this washer. I then ran a spin cycle and thats also working normal. I tipped the washer back and it looked fine underneath. The basket is not dragging and the agitator is good. No issues found today.

Today I replaced parts and updated the board. I leaked checked and found no leaks. I pulled a vacuum and then recharged the system. I advised the customer to wait 6-8 hours before putting food in and then 24 hours before he fills it up.

"The customer complaint is the washer does not wash well. The clothes come out still dirty. I put in test mode and the fault for the motor came up. I ran a wash and spin and it sounds terrible. I tipped the washer back and found the belt guard is covered in oil. The transmission had leaked all the oil out. The agitator also does not come off. I would need a transmission, shifter, belt and wash plate and the cam assembly.

Found that the idler wheel is worn out. Customer approved estimate. Replaced idler wheel with new style. Tested and dryer is now running quiet and working good.

"The customers complaint is the dishwasher does not clean well. I started the dishwasher and I let it run. The dishwasher filled with water, and then it started to wash. I noticed the spray arms were not spinning. I removed the spray arms and they were plugged up with calcium And other stuff. The filter plate was plugged up with calcium, and the filter was also plugged up with calcium. I removed both and cleaned them by hand with a brush. I put them back in and then I cleaned the spray arms. I poured in vinegar in the bottom and then fill the cup the vinegar and put it on the top rack. I started a heavy cycle so it cleaned the dishwasher. I tested the water at the sink and its soft.

"Customer complaint is, LEAKING INTERMITTENTLY. Inspected and tested. Customer said its leaking from the door. I inspected bottom door seal and splash shields and there good. I ran dishwasher for over 20 minutes and never saw it leak. I installed new tub gasket and tested. Still not leaking. This is a plastic tub dishwasher and its warping and its never going to seal perfectly. Theres nothing else we can do with this dishwasher.

Customers complaint broil not working. Found the igniter never glowing. Removed back panel. Was getting 120 bolt to the igniter. We have a bad igniter. Replaced with factory igniter. Tested and works properly now. Reassembled unit and tested again. Works great

"Customer complaint is, COOLING OK, FROST BUILD UP ON THE TOP OF THE DOOR. IT CLOSES OK. DOOR ALARM DOESN'T WORK. This is a garage freezer. Inspected and tested. Temperature is 3F and it was in defrost when I got here. Theres frost on the inside top of the freezer. Door is sealing perfectly everywhere except the top right corner. Fan is working and door alarm. I was able to adjust the seal and its sealing good now.

Customer getting SE error intermittently and customer will need to start cycle over and it might complete and spin out clothes. Found that the drain trap was clogged with debris and lint causing a slow drain. Also the drain hose was pushed too far into standpipe. Customer also said that when washer spins it will shake the upper floor.Cleaned out drain trap and pulled out hose so its only 6 inches into standpipe. Tested and washer now drains and no errors. The vibration is normal and is on wood floor that is transferring vibration through the walls and I showed her in user manual that it says to reinforce wood floors to reduce vibration.Washer is running and working good now.Also found that dryer vent was disconnected and i showed customer. Customer is having the floors replaced and will have it fixed then.

Customer said that they had some water in the basement 3 inch puddle. I ran diagnostics and found no leaks. Dishwasher has been running for 30 minutes and i dont see any leaks. The refrigerator is right next to dishwasher. I ran bunch of water through that and did not find any leaks on the ground. There is bathroom right behind the wall of the refrigerator and dishwasher. I ran sink and flushed toilet several times and found no water in basement. As im here I cannot find the source of the leak into the basement. Customer will use it as normal and keep an eye out and see if its leaking from pipe or floor. They will call back if problem persists.

"Breaker pops when the door opens on the microwave. Found a bad microswitch that had grease on it and in it. Also found a blown 20 amp fuse: replaced both, and reinstalled microwave. Door works awesome now.

Customer complaint not drying on normal setting. Every other setting working properly. Right away I found the eco mode is on normal. Switched it off now its heating like before. Thats the reason why it was working on all settings because eco was only on normal.

"Replaced motor and sump assembly, runs great now with no leaks. Sounds much better too when it circulates."

"Customer complaint is, NOT HEATING. Inspected and tested. Found the heating element has failed. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 245F and 135F. Dryer vent needs to be cleaned. It vents out second story. I advised customer to not use dryer until the vent gets cleaned.

"Replaced bad clutch, brake, transmission, coupler, and cap. Unit is working great now.

"Replaced bad hall sensor/ works great now, no LE error and it spins and drains great.

"Customer said that washer will run for long time and not spin out clothes. Customer then will shut it off and reset and sometimes will finish load. Found that the shifter/shaft assembly is not switching rom agitate to spin and also looks like tub seal is leaking and is a bit loud when agitating and spinning. Needs tub seal, bearing and shaft/shifter assembly. Customer declined and will replace washer."

"Not heating. Found a bad thermal fuse. Replaced fuse, took dryer apart, cleaned and vacuumed out a large amount of lint, straw, sand, and hair from bulkhead and dryer. Also used my rotary brush and cleaned out lower and upper sections of vent going outside. Runs and heats great now.

Making loud vibrating sounds when running. Found that there was a lot of lint that was stuck in blower wheel that was causing it to go out of balance and shake. Cleaned out inside dryer of lint build up and balanced dryer. Tested and dryer now runs quiet and is cycling heat normally. Dryer is working good.

"Today I replaced the icemaker and turned the icemaker back on. The freezer door was stuck also. We got the freezer door open and it was working good so at this time. I did not cut the cables but if it happens again, the customer said he would just cut the cables off."

"Customer complaint is, NEED LINT CLEANING AND REATTACH THE VENT TO THE OUTSIDE PORT. Disassembled dryer from back and front and vacuumed out lint and cleaned out vent. Reattached dryer vent to wall, but theres nothing holding it in place but the dryer being pushed up against it. Its going to stay in place as long as the dryer is pushed back. Customer would have to replace the vent that goes from the outside of the house to the inside to permanently attach. I showed this to the customer."

Customers complaint making loud noise and LE code. Code is for motor locking. Put unit in spin and unit makes loud noise during spin one direction worse then the other. Inspected rotor made sure it wasnt loose. Found the noise is coming from the bearing itself. Unit would need a new bearing. Customer is going to get a new unit.

GARAGE UNIT -HAD LIGHTING STRIKE HOUSE AND WANTS UNITS LOOKED OVER. Hooked up SmartHQ. Checked for codes nothing related or recent. Also checked over the board and wiring. No signs of any damaged. Updated software because it was available to do. Unit is working properly.

The customer said the whole unit stopped cooling. When I arrived the fridge was in demo mode so the compressor was not running. The customer turned off demo mode. I pulled the fridge out and removed the rear panel. I checked for leaks at the joints and found leaking from the filter drier to the steel. I replaced the drier then checked for leaks again. This time its good and no more leaks. I pulled a vacuum and recharged the system. The freezer was getting cold before I left.

The complaint is the dryer does not start. Another service company was out and said the motor was bad. I did some testing and then tried the motor. It still was not working. I then found the door switch was the issue. I ended up cleaning hair around the door and switch. Now the dryer is working great. I opened and closed the door several times and the dryer starts every time.

"Customer complaint is, FRONT NOT DISPENSING DETERGENT AND THE FRONT OF THE DOOR BOOT BUILDING UP WATER. Inspected and tested. Found the door boot is just dirty and full of hair. I showed customer how to clean it and advised on cleaning regularly. This has a auto dispenser and its not working, its just filling with water. Needs a new dispenser assembly as well.

"Customer complaint is, MAKES A NOISE THRUOUT THE WHOLE WASH CYCLE. The wash motor is loud when running. Installed new wash motor and tested. Dishwasher is working great and sounds good. Dishwasher is now fixed."

The complaint was water is leaking from the back. I found the water supply was off. I turned the water supply back on. I ran the washer. I found no leaks from the washer. I found the water line dryer splitter was leaking. I replaced the y splitter and the dryer water supply hose. Now there is no leaking from the connections.

Tested and heater comes on. I explained that plastics will not dry very well and that top of cups with divots will hold water. I explained that rinseaid is needed for efficient drying. I increased the amount of rinseaid set by dishwasher. I also informed to use sanitize cycle to incase drying of dishes per the user Bosch manual. Per diagnostics all functions are working good as im here.

The spark module was dead and not working. Today I replaced the spark module and now all the burners are working.

Its leaking from the front left corner. Upon arrival I found the dishwasher was tipped forward. I pulled it out and lowered the back wheels, and adjusted it so its level now.

"Replaced water valve, tested and no more leaks/drips. Washer fills and is working good.Customer approved to charge card on file. I think the card is on another work order? Please process card for this work order and customer approved the credit card fee (i added it in work order already); saved tckt , states that autho needed"

"Display is totally locked up. All lights illuminated on it. Called tech support, hard reset didnt do anything, needs new display. Temps are good. Part number is 5914120200. Can someone please order the display and reschedule the customer? ; saved tckt"

"Sheet of ice on bottom of freezer. Leaks out unto floor. Found the evaporator drain was iced over, needed to be steamed out from freezer side and condenser side. Took drain lines out and adjusted those and cleaned those out. Now the water drains nicely and doesnt go down into the freezer. If customer just wants that done, I quoted them $111. They were on a conference call so I couldnt speak with them but they said to send invoice for repair today. Icemaker hasnt been making ice. Only error is E8 which is Icemaker sensor, and tech sheet says to replace Icemaker. I pressed the button on it and it cycled, but never filled with water and water valve didnt hum. The water dispenser on the door works great though. I tried checking for voltage at valve when cycling Icemaker, but couldnt get it to cycle anymore, even after unplugging fridge for 15 minutes. Can the office call customer and give them quote? Ive attached quote in photos. They would owe 392 at end of repair if they pay by check. Also, as a backup, please order water valve if customer wants to move forward with Icemaker repair. Icemaker is part DA97-13415B and valve is DA62-02360B. ; saved tckt"

Only lights work on refrigerator. UI is dead no DC voltage going to UI. No power to fans. Power is running to main board but nothing else. Called Bosch tech support and they said its the main power module. But customer said they heard buzzing from underneath before the refrigerator stopped working.Previous company ridge (the guy that rips off people) was here before and didnt fix anything. And customer is upset by them.Customer approved estimate. Ordering part and rescheduling. Scheduling 2 hours.; schdld next appmnt for 8/14 MON !

Water is leaking from the back. I pulled the fridge out and removed the back cover then turned the water back on. I found water was leaking from the dispenser valve. Im ordering the water valve assembly. ; ordrd 1 WP67006531 (Water valve)

The washer will lock the door and the water valve and drain pump works. It will not run the motor. I get the 5A fault which is for the motor issue. After testing it needs the motor control board. Im ordering the part ; ordrd 1 5304505521 (Motor control)

"Customer complaint is, LEAKED UNDER KITCHEN SINK. Tenant said that it was all wet underneath the sink and out onto the floor, but couldnt replicate it to see were its coming from. Inspected and tested. I inspected all the fittings underneath the sink and everything looked good. I filled and drained the dishwasher and no leaks. I started dishwasher on a heavy cycle and watched it for over 15 minutes and still no leaks. I filled and drained dishwasher 4 times and never saw it leak. This has a air break on the counter top. Im assuming its coming from there, but cant get it to leak while testing. I talked with Jeremy and he approved me bypassing the air break assembly. I removed drain hose from air break and connected it directly to the drain pipe and put a high loop in drain line. Tested and no leaks. Please bill customer. ; saved tckt"

"Replaced bad convection fan motor, runs great now."

Dryer tumbles but doesnt heat. As im here the dryer did heat for 5 minutes but then stopped turning on heat. Gas coils are bad. Customer approved estimate. Replaced coils and cleaned out inside dryer of lint build up. Tested and dryer is cycling heat normally. Dryer is working good.

The customer said the whole unit stopped cooling very suddenly. They had another company out and someone tapped into the low side. The previous company said it had a bad compressor. I replaced the compressor based off the info I was given. I also replaced the filter dryer. I leaked checked with nitrogen and found no leaks or restrictions. I pulled a vacuum then recharged the system. I replaced the main board.

Installed part from last diagnosis. Tested multiple times for leaks then let unit run 10 minutes before leaving. Unit is running properly with out any leaks.

"Icemaker keeps making ice. Found a broken Icemaker (holes that the level goes into are worn down so the level pops out). Also found a ton of ice build up around water dispenser into the icemaker. Behind the back panel. It needed a longer tube to slide over the dispenser so that water doesnt spill over the top. So we inserted a new longer tube. And then cycled the icemaker and made sure water wasnt spilling over. There was also frost build up on the back panel, and around the fan because of the excess moisture from the spill over. We steamed that out too.

Unit not heating properly. Disassembled to get to igniter. Started bake. The igniter glowed but never opened the gas. Quoted for new igniter. Installed new igniter now its working properly. Tested multiple times works properly.