We serviced a
LG DRYER STACKED++
Model DLGX3701W
Near Minneapolis, MN 55410
Phillip
Job Details:
01/17/2024
The dryer starts and has power but when start is pressed nothing happen. I took the dryer and apart and tested the blower thermostat. I found the blower thermostat was bad/open. I quoted for the repair and then replaced the thermostat fuse. I started the dryer on a time dry high heat. The dryer heats up quickly and the top high heat is 202. I removed the duct and it was about the same. There appears to no air flow restriction.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Otsego, MN 55362
Brandon
Job Details:
01/17/2024
"Customer states the boil is not working, the bake works no broil. Cycled and tested the broil started fairly fast when turn on broil, tried cleaning between the broil tube and the igniter, started fine several times. One time it struggled changed the igniter and tried several more times had no issue"
We serviced a
MAYTAG DRYER
Model PYG2300AWW
Near Champlin, MN 55316
Matt
Job Details:
01/17/2024
"Customer complaint is, RUNS FOREVER ON AUTO DRY. TIMED DRY OK. Inspected and tested. Heat is climbing really slowly and only got to the 130s after running for 20 minutes. With vent disconnected its no better. Airflow on back of dryer is 30mph. The problem is with the heat not getting hot enough to cycle off. I removed the front panel and watched the flame for 5 seconds and it looked normal. This could be a gas pressure or valve issue, but not completely sure. Customer is going to check the gas pressure at the valve and will let us know what he finds."
We serviced a
LG REFRIGERATOR
Model LMXC23746S/01
Near Minneapolis, MN 55406
Phillip
Job Details:
01/17/2024
Noise was coming from the freezer. I found frost building up around the ice maker fan. I test the fan and it does work. I removed the freezer cover and defrosted the ice build up. I advised the customer that this can happen.
We serviced a
LG DRYER
Model DLGX4271W
Near Eagan, MN 55123
Nate
Job Details:
01/17/2024
Installed new lint screen assembly. Old one was broken. Works great now.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55409
Nate
Job Details:
01/17/2024
Replaced board and icemaker. Ran icemaker through test cycle.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TE4
Near Saint Michael, MN 55376
Matt
Job Details:
01/17/2024
"Customer complaint is, NOT MAKING ICE OR DISPENSING WATER. Customer has a reverse osmosis system and they checked it out and theres water to the refrigerator. Customer has also never replaced the water filter in over 3 years. Inspected and tested. Theres just a trickle of water coming from the dispenser. I removed the incoming water line to the filter housing and theres water to there, but nothing past the filter housing. Its either a bad filter, or housing. I installed the new filter and water is coming in a little better, but not great. Installed new filter housing and now theres a steady stream, but its still not great pressure. I think thats the best its going to be with the reverse osmosis system thats in the basement. I offered to bypass the filter and housing to see if its any better and customer approved. I bypassed filter housing and now theres a bigger steady stream. Its as good as its going to be with a reverse osmosis system. Customer was good with leaving it bypassed.
We serviced a
KENMORE DRYER STACKED++
Model 110.88752793
Near Minneapolis, MN 55438
Adam
Job Details:
01/17/2024
"Tenants complaint is unit not heating anymore will tumble just no heat. Verified complaint was tumbling, but no heat unit is in a tight closet in the bathroom. Im able to pull it out far enough hop in the shower and sneak behind the unit after I remove the door off the closet. Disassembled unit and found a bad thermal fuse. Quoted homeowner for a new one once they approved and installed new part. Tested working properly now units working great
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Minneapolis, MN 55406
Phillip
Job Details:
01/17/2024
The compliant was the washer would not spin. I checked for fault codes and the only fault code was for long fill. I verified the hot and cold both have good water pressure. I found the drain hose was laying on the ground and water was drawing into the floor drain. I put the hose back in the sink and then tested the washer. The washer is working good and spins just fine.
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Minneapolis, MN 55431
Adam
Job Details:
01/17/2024
Customers complaint getting a LD error code. Which is for a long drain. Filled unit full of water and put unit in drain. Unit has a great drain pressure. Removed pump cleaned some dog hair off the propeller. Reassembled tested works good. Cant find any issue at this time. Went through test mode made sure everything else is working properly. Customer said when it gives the error there is water sitting. Quoted for new drain pump. Customer is going to test after I cleaned it and let us know
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW2
Near Saint Michael, MN 55376
Matt
Job Details:
01/17/2024
"Customer complaint is, DURING THE SPIN CYCLE OF A STANDARD LOAD OF WASH, MY WASHER STARTED MAKING A LOUD KNOCKING SOUND. Customer found a broken bolt in the washer. Inspected and tested. The inner drum is loose. I removed the agitator and 2 of the 6 bolts are broken off and the others are loose. I removed inner tub and the outer tub is cut up from the inner tub rubbing on it and theres holes in it. The tub ring is also cut up and broken. Washer needs a new outer tub, inner tub, tub ring, inner tub plate and transmission because the bolts are broken off in the plate thats attached to the transmission. They sent the customer 4 suspension rods that need to be returned. ; saved tckt"
We serviced a
GE DRYER
Model GFV40ESCM0WW
Near St. Cloud, MN 56304
Brandon
Job Details:
01/17/2024
"Customer states the unit is not dryingRemoved the covers and found the blower wheel full of debris. The outlet thermistors needs to be replaced. The blower motor is loose, the grommets that hold the motor on are all worn out causing the motor to be loose WE4M391 thermistorMotor plate WE03X27474 ; snapped 3 QuickPics, states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM02
Near Maple Grove, MN 55311
Matt
Job Details:
01/17/2024
"Customer complaint is, GASKET RIPPED AND DISPENSOR NOT WORKING PROPERLY. Inspected and tested. FF compartment is 39F and freezer is -2F. The left FF door is leaning into the right one and has scratched it and damaged the gaskets. I removed left hinge cover and the bracket thats embedded into the refrigerator foam that the top hinge attaches to is loose causing the door to shift. This is not a replaceable part as it is part of the casing. Theres no adjustment that I can make to fix this. Both door gaskets are ripped now in the center by the mullion. I dont think it makes sense to replace the gaskets with the door like this. I took a video of the part that is moving if theres any questions. I called and left a message with the customer. ; saved tckt"
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model LT7000XTN0
Near Eden Prairie, MN 55346
Adam
Job Details:
01/17/2024
"Tenant complained unit is leaking. Its a small amount but its still leaking a small mount under the washer. Ran unit multiple times removed the front of the unit and found it. Its leaking from the basket itself cracked right where the bracket was not hold the spring in that broke tub is saying its NLA. Can we double check and let the owner know3349291 tub; snapped 1 QuickPics, states that autho needed"
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Minneapolis, MN 55407
Phillip
Job Details:
01/17/2024
"The washer makes a loud whine noise when the motor ramps up to a spin. I removed the belt and ran the motor on a spin. The motor is definitely bad. When I pulled the washer out the water supply hoses started to leak. ; used 1 6FT-SSFH-2 () from stock, ordrd 1 5304515226 (MOTOR ASSM)"
We serviced a
LG REFRIGERATOR
Model LRFXS2503S/00
Near Edina, MN 55439
Nate
Job Details:
01/17/2024
"Icemaker broke. Needs new icemaker assembly. Ordered, coming back on Monday to install. Will apply $129 trip charge towards this repair. ; ordrd 1 AEQ72910414 (LG Icemaker)"
We serviced a
LG REFRIGERATOR
Model LFX28978ST/01
Near Monticello, MN 55362
Brandon
Job Details:
01/17/2024
"Customer stated the ice maker was not working.Checked and found the ice in the drawer was melted. All the food in the freezer was melting. Removed the drawer and door, found the unit has a seal system issue, unit was not cooling. Could feel the compressor running and there was an amp draw. Customer would like a price on repair to decide if it worth repairing or replacing the unit. Informed customer that a sealed system diagnosis would need to be done to figure out why the unit is not cooling ; snapped 2 QuickPics, states that autho needed"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2 03
Near Edina, MN 55439
Nate
Job Details:
01/17/2024
Washer is a part of a national recall for due to risk of impact injuries. I verified this with consumer reports via the model and serial. Customer will contact Samsung. Please email receipt with these notes to customer asap. ; O-emld tckt
We serviced a
THERMADOR++ RANGE
Model PRSG366S
Near Minneapolis, MN 55414
Phillip
Job Details:
01/17/2024
"The complaint is the back left burner does not work, both burners on the right side do not work and the oven smells like gas when bake is on. I found the bake ignitor is weak only drawing 2.70 amps. The micro switch for the back right burner is broken. The switch board for the back left burner is bad. I removed the front right burner electrode and cleaned it. The front right burner now works. It will need one micro burner switch. The bake ignitor and the switch board for the left rear burner. I added pics. Please get parts and contact the customer. I think this is on of the parts I need, meter 20-01-872; snapped 3 QuickPics, states that autho needed"
We serviced a
LG DISHWASHER
Model LDF5678BD
Near Corcoran, MN 55340
Matt
Job Details:
01/17/2024
"Customer complaint is, AE ERROR CODE. Inspected and tested. Theres water in the pan underneath tripping the float. I removed water and started dishwasher and watched it run for about 30 minutes and it never leaked. Its probably a soap suds issue causing it to leak from the door, but cant confirm because its not leaking while testing."
We serviced a
SAMSUNG DRYER
Model DC50K8690EV/A3
Near Sartell, MN 56377
Brandon
Job Details:
01/17/2024
"Customer stated the unit would turn on just not spin.Removed the cover and found the belt was off, removed the drum found the idler pulley had locked up and melted the pulley. Customer approved the repair. Installed new idler pulley assembly, reassembled, cycled and tested dryer working as it should"
We serviced a
KENMORE REFRIGERATOR
Model 596.69872991
Near Minneapolis, MN 55418
Nate
Job Details:
01/17/2024
Stopped cooling. I ended up finding they had accidentally turned off the fridge at the control in the freezer. I turned it back on and it immediately started cooling. Everything running great now.
We serviced a
LG DRYER
Model DLE1101W
Near Sauk Rapids, MN 56379
Brandon
Job Details:
01/17/2024
"Returned with parts, removed the covers installed the parts. Put covers back on, cycled and tested the unit."
We serviced a
KENMORE WASHER
Model 41162410
Near Eden Prairie, MN 55346
Adam
Job Details:
01/17/2024
"Customers complaint is not draining. This was a stack unit. Customer had dryer removed from the top. Also on arrival customer had it tipped back filter out of it and was trying to get it so it would drain. I found that the drain pump was bad. The propeller is actually meant to the side colted for a new drain pump. Customer approved installed new drain pump, reassembled washer customer will reassemble dryer and everything he took off.
We serviced a
ASKO++ DRYER
Model 10773110
Near Minneapolis, MN 55403
Phillip
Job Details:
01/17/2024
"I replaced the dryer drum belt. When I ran it, it started to make a tumbling noise. I took it apart again and found the left roller was loose and not sitting straight. I moved it straight under the drum. I ran it for a while and its working great."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near New Brighton, MN 55112
Nate
Job Details:
01/17/2024
Water leaked from dishwasher after sump assembly was installed. Went through floor and caused flooring in kitchen to bow up. Went through ceiling in basement. Upon inspection realized there was a 1 by 1/8 section of plastic missing from housing where drain pump connects. This allowed water to start leaking through at some point. I uninstalled sump assembly and installed new one. No leaks.
We serviced a
SPEED QUEEN WASHER
Model AW43RSN115TW01/TR300
Near Minneapolis, MN 55403
Phillip
Job Details:
01/17/2024
The customer complaint is the washer is full of water. It will not drain. He said it also does not fill with hot water. I called Techline to help me run through the diagnostics. He told me to move the dip switch number five and then we ran diagnostics. The washer drains and spins perfectly fine. And then I ran a heavy duty cycle with hot water and it does fill with hot water. The Techline tech said to make sure to use heavy duty and not normal Eco on normal Eco. It will not fill with hot water even if its selected. The tech line technician also thinks there might be an issue with the washer losing voltage. advised customer that if it happens again to dont touch it and just call us right away.
We serviced a
GE WALL OVEN++
Model SGRP20BEJ2BB
Near Saint Paul, MN 55130
Nate
Job Details:
01/17/2024
"They smell gas after oven preheats sometimes. I put it on bake. The igniter glowed a soft glow, not bright. Not all of igniter glowing either. Replaced igniter.Took 3 minutes to heat to 350.
We serviced a
WHIRLPOOL DRYER
Model LEN2000KQ1
Near Maple Grove, MN 55369
Matt
Job Details:
01/17/2024
"Customer complaint is, NOT DRYING, HAVING TO RUN A SMALL LOAD 2 OR 3 CYCLES TO DRY. Inspected and tested. Started dryer on a timed dry high heat cycle and dryer is heating and cycling between 250F and 135F with vent connected. I disconnected vent and now its cycling between 205F and 125F and airflow on back of dryer is 39mph. Airflow on outside of house is 21mph. The problem is with the vent. Tenant is going to replace the vent and outside cover."
We serviced a
WHIRLPOOL WASHER STACKED++
Model WFW8410SW02
Near Excelsior, MN 55331
Adam
Job Details:
01/17/2024
Installed parts from last diagnosis once installed tested is working great there was a good amount of suds in the unit.
We serviced a
LG REFRIGERATOR
Model LFXS26973S/01
Near Elk River, MN 55330
Matt
Job Details:
01/16/2024
"Customer complaint is, THERE IS A FOUL ODOR COMING FROM THE BACK OF THE FRIDGE. THE SMELL SEEMS TO DISSIPATE WHEN WE UNPLUG. Customer said it smells like a dead animal behind the refrigerator. Inspected and tested. I dont smell anything off, but customer still does. I pulled refrigerator out and removed compressor compartment cover and everything looks good. I inspected all the way around refrigerator and cant find anything that would cause a smell."
We serviced a
GE DRYER
Model DJXR433EG6WW
Near Minneapolis, MN 55446
Phillip
Job Details:
01/16/2024
The start switch was broken on the panel. The back side of the panel is broken. I installed the new arcade switch. The start button works good.
We serviced a
LG WASHER
Model WT7500CW
Near Minnetonka, MN 55305
Adam
Job Details:
01/16/2024
"Customers complaint is after they came back from vacation and a few weeks of laundry. The smell came and has been there since theyve tried vinegar and bleach washes but still no luck. On arrival, I definitely could smell a vinegar in the stinky musk smell from waters, stinking kind of moldy musky smell Like it was sitting for a while. First thing I did was remove the agitator cleaned out all the gunk underneath. It wasnt too bad at all. Also shined the light at the tub to see if I could see any nasty mold or anything everything looked really clean removed drain pump found some gunk in there, clean that all out reassembled went through test mode. Made sure everything was working properly, customer had a sink right next to faucet and a spray hose sprayed the side of the basket all down, cleaned it as best I could, and let customer know to go get a couple of cleaning tablets and run two cycles according to the directions and then do a load of laundrylike towels and see how it is if it still smells do two more of them and then let us know if it still smells from that point.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Osseo, MN 55369
Matt
Job Details:
01/16/2024
"Customer complaint is, LF ERROR APPEARS. Inspected and tested. Theres a stored F8E1/LF error. I put washer into test mode and both hot and cold valves are filling good and its agitating, draining and spinning great. I tried filling again and now the cold water valve isnt filling. I removed control panel and the cold water valve is getting 120V but not filling. The valve has failed. Customer approved repairs. After removing the valve I found the cold water solenoid is cracked and the filter is plugged with that gritty brown stuff that comes from the water softener. Installed new water valve and tested. Washer is working great. Washer is now fixed.
We serviced a
LG RANGE
Model LREL6323S.FSTLLGA
Near Monticello, MN 55362
Brandon
Job Details:
01/16/2024
"Returned with the part, installed cycled and tested burner now works on both settings."
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Osseo, MN 55311
Matt
Job Details:
01/16/2024
"Customer complaint is, LEAKING WATER OUT THE BOTTOM. Inspected and tested. Customer said it gave a d5 error, so she cleaned the filter and now its leaking worse. I found the filter wasnt screwed in all the way. I put filter in all the way and filled, agitated, drained and spun washer 3 times and it never leaked. Washer is not leaking while testing."
We serviced a
BEKO REFRIGERATOR
Model BFFD362288
Near Minneapolis, MN 55410
Nate
Job Details:
01/16/2024
Replaced bad inverter board. Now compressor is running. Told customer 24 hours to get all the way down to temp.
We serviced a
GE DRYER
Model GTD42GASJ3WW
Near Becker, MN 55308
Brandon
Job Details:
01/16/2024
"Customer stated that the door was switched and now the unit has issues starting sometimes. Found the door would bind when almost closed. Removed the door and found a screw on the door hing that was sticking out, removed the screw and put it back in the door straight. Re installed door. Adjusted the hinges. Door does not bind. Cycled and tested the door switch about 10 times. Found no issue with that at the time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Minneapolis, MN 55410
Nate
Job Details:
01/16/2024
Replaced bad water valve. Now both hot and cold work great. I put it through service mode and everything works now.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMO1611LS
Near Minneapolis, MN 55419
Nate
Job Details:
01/16/2024
"Timer counts down, but doesnt run. Found a bad micro switch. Replaced all 3. Built in microwave. Works great now.
We serviced a
SAMSUNG RANGE
Model NX58K3310SB/AA
Near Bloomington, MN 55420
Nate
Job Details:
01/16/2024
"Taking a long time to pre heat, or doesnt preheat at all. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 10 minutes.
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Saint Paul, MN 55106
Ivan
Job Details:
01/16/2024
"During the visit, I found out that the drain pump was shorted out. I had the part on hand. After receiving approval, I installed the new drain pump, performed a cycle test, and everything is working great with no issues
We serviced a
BEKO DISHWASHER
Model DDT38532XIH
Near Burnsville, MN 55306
Nate
Job Details:
01/16/2024
"Wash arm hasnt been spinning. Filter cover was not fully snapped into filter cylinder. The filter was not all the way down because of this, not allowing the spray arm to spin. I snapped the green filter cover back into place, set the filter assembly back into the sump, and then ran the dishwasher to make sure everything operates well, which it does. It drains, fills, circulates well."
We serviced a
GE DISHWASHER
Model PDT715SYN5FS
Near Corcoran, MN 55340
Matt
Job Details:
01/16/2024
"Customer complaint is, FTD ERROR CODE. Inspected and tested. Theres standing water in the bottom of the dishwasher when I got here. I canceled and drained and nothing happened. I removed bottom toe kick panel and the drain pump is humming, but not pumping water. I tapped on it and it came on and drained completely. I started a cycle and its draining now. Dishwasher needs a new drain pump. Customer approved repair. Installed new drain pump and tested. Dishwasher is draining great. Dishwasher is now fixed."
We serviced a
LG DRYER
Model CLGX4271W
Near Farmington, MN 55024
Nate
Job Details:
01/16/2024
"Has been running loud lately. Found a bad belt and two bad rollers. Replaced, cleaned and oiled up shafts, replaced belt and rollers, and vacuumed out dryer. Runs great now."
We serviced a
LG DRYER
Model DLGX5171W
Near Saint Paul, MN 55123
Nate
Job Details:
01/16/2024
"Taking a long time to dry clothes, and not much heat. I took temp readings. It gets to 125 and then the heat cuts out. I pulled the dryer out and took a reading with the vent disconnected, and it cycles up to 210 now consistently. I put my arm in the vent and pulled out a cups worth of lint, but not enough to cause a restriction. Also cleaned the lint out of the vent coming out the back of the dryer. They have a venting issue. It vents to the roof. They will have someone come out to clean the vent."
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Saint Michael, MN 55376
Matt
Job Details:
01/16/2024
"Customer complaint is, RAN ALL NIGHT. Customer said they had it on sensor cycle, not timed. Inspected and tested. Found the vent is not hooked up behind the dryer. With vent disconnected, the heat is cycling between 145F and 110F and airflow is 35mph on back of dryer. With vent hooked up its cycling the same. I called Techline and he said that if these timers get turned counter clockwise the contacts can stick and the timer doesnt advance. He said you can only turn these timers clockwise. We checked the timer and it was advancing when it was getting 240V. I advised customer that the timer can only be turned clockwise."
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Eden Prairie, MN 55347
Adam
Job Details:
01/16/2024
Customer complaint is unit not cooling. It got warm within 24 hours. He had unit already pulled out and back cover off. He said compressor was running. Refrigerator was unplugged on arrival. Took static pressure got around 48 psi. Turn unit on like cool compressor. Never really did anything but was running needs a new compressor. Cut all old compressor. Installed new compressor and filter dryer. Pressurize test for leaks. No leaks vacuumed under 300 ?m held vacuum for 15 minutes filled with the correct amount of Freon. Unit is now cooling properly.
We serviced a
GE MICROWAVE
Model JVM3670BF10
Near Prior Lake, MN 55372
Adam
Job Details:
01/16/2024
"Complaint is sometimes the turntables working sometimes its not sometimes its heating sometimes its not. Verified complaint open the door to turntable and everything stopped light came on, but could hear the fan going sounded like it might be a bad door switch this assembled with unit still mounted to cabinet. Found that one of the micro door switches were bad. replaced all three tested and now its working properly.
We serviced a
SAMSUNG RANGE
Model NE58F9710WS/AA
Near Becker, MN 55308
Brandon
Job Details:
01/16/2024
Customer stated the unit was loud when the oven was on.cycled tested found the lower fan motor is what is loud. Unplugged the fan and element around the fan so customer could use the oven. Customer approved the repair ordered the part; ordrd 1 DG96-00110E (Fan)
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD603I
Near Plymouth, MN 55447
Phillip
Job Details:
01/16/2024
"Water is leaking out from the upper drawer soap dispenser. That water leaking down has damaged and corroded the wires to both soap dispensers. The water leaking down has also damaged the lower main control and the front display control. The lower dishwasher display is very dim and the lock light flashes repeatedly. I need a small control that sits under the main control. I could not find the part on parts page. I added a picture of me pointing at it. I also need the harness that goes from the dispenser to the main control. I need 2 of them. I also have a picture of me pointing at the yellow and white wire harness. I need to dispensers, 2 dispenser harnesses, one control for the lower dishwasher and one display controller that sits just right under the main control. I also found all for push pins are broken and the underside drawer cover is broken on the upper drawer. Need 4 total push pins 525010Dispenser 526860 (2) need 2 1 controller 528080USPCover 525956 just 1 Lower dishwasher display 526618P; saved tckt"
We serviced a
GE WASHER
Model GFW148SSM0WW
Near Buffalo, MN 55313
Brandon
Job Details:
01/16/2024
"Customer states the unit is leaking from the front, found a chunk of the rubber boot missing. Needs part# WH08X28371; snapped 2 QuickPics, states that autho needed"
We serviced a
LG RANGE
Model LREL6323S/01
Near Minneapolis, MN 55429
Phillip
Job Details:
01/16/2024
The complaint is the outer ring of the front left. Burner is not working. I pulled the top off and tested the burner. I found the outer ring is bad. I open the box that I got that had the new burner element and switch in it. I removed the new burner from the bubble wrap package and found its very badly damaged. I now have to order another burner and come back. ; ordrd 1 MEE62385201 (Left burner)
We serviced a
SPEED QUEEN DRYER
Model ADG3SRGS115TW01
Near Big Lake, MN 55309
Brandon
Job Details:
01/16/2024
Customer stated the unit did not turn on would just buzz when the start button was pushed. Removed the covers and checked to make sure the belt was on (ok) removed the front and left door switch hooked up. Started unit it buzzed me gave the drum a push and the unit started. It started every time after. Made sure the blower wheel had nothing stuck on it. ; ordrd 1 D511629P (Motor) and 1 D510139P (Blower fan)
We serviced a
MAYTAG WASHER
Model MVWX500XW0
Near Minneapolis, MN 55422
Phillip
Job Details:
01/16/2024
The washer will snot spin or wash right. I checked for fault codes and found one. F7-e1I tipped the washer back and found the motor capacitor blew up. I checked the motor and it tested good. It needs the capacitor. I quoted the customer and will order the part. ; ordrd 1 W10804664 (Motor capacitor)
We serviced a
GE DISHWASHER
Model GDF511PGR5WW
Near Big Lake, MN 55309
Brandon
Job Details:
01/16/2024
"Customer stated the racks are full of black mold. Checked the unit out, found the racks have discoloration, customer has tried to clean the racks with dishwasher cleaner, I tried to cleaned off with rubbing alcohol and rags. The discoloration would not come off. Customer would like new wash racks. Lower rack WD28X26099Upper rack WD28X30219; snapped 5 QuickPics, states that autho needed"
We serviced a
SPEED QUEEN WASHER
Model AWNE9SN116TW01
Near Minneapolis, MN 55430
Phillip
Job Details:
01/16/2024
When the washer spins it makes a loud scraping noise. I found the basket moves loosely back and forth. I removed the agitator and basket. The lower hub moves loosely. The lower half of the washer will need to be rebuilt. I want to order all the bearing and shaft parts. Please allow 3 hours. 39253 bearing assembly 28944RP Lower bearing 204901 drive shaft766P3A hub and seal 200996P sealant 205061 drive bell seal; states that autho needed
We serviced a
KENMORE RANGE
Model 790.96623701
Near Blaine, MN 55449
Phillip
Job Details:
01/16/2024
The compliant is the oven will not bake and takes a long time to preheat. I pulled the range out on the pad and removed the upper cover. I found the bake and broil terminals are shorted on the board. Its not repairable and needs a new relay control board. I created an estimate and called the landlord. He gave me the approval so I will order the board control. ; ordrd 1 316462855 (BOARD - RELAY)
We serviced a
KENMORE DRYER
Model 11085862400
Near Hugo, MN 55038
Ivan
Job Details:
01/16/2024
"The fuses were shorted out, and the thermostat will need a new set. I will place an order and return. Additionally, I noticed that the vent was severely clogged, and it will need to be cleaned before my arrival in order to fix the unit correctly. The cause of the blown fuses may be attributed to the clogged vent, leading to overheating.; saved tckt"
We serviced a
KENMORE WASHER
Model 47081600
Near Saint Paul, MN 55119
Ivan
Job Details:
01/16/2024
"During the visit, I discovered that the motor pump is damaged. I informed the customer about the need for a replacement part, and she approved the repair.; schdld next appmnt for 1/18 THU !"
We serviced a
DACOR++ WALL OVEN++
Model ECS130SCH
Near Minnetonka, MN 55345
Adam
Job Details:
01/16/2024
"Customer complaint that is baked not working everything else working properly tested big element. That is good. He just replaced it removed display board to get to control board checked from line one and line 2 going to the element. I have continuity so I know theres nothing broken wires or anything like thatnext head customer turn breaker back on and tested the bake cycle only getting 120 volts . found one the relays bad I have no way of repairing this control board unfortunately will need a new one. Quoted for new board and rescheduled ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 DE81-09179A (Board)"
We serviced a
GE DISHWASHER
Model GDT605PSM6SS
Near Eden Prairie, MN 55344
Adam
Job Details:
01/16/2024
"Installed new parts from last diagnosis started with the drain holes make sure that was working properly without leaks. Everything is draining and working properly now on that end went to install a new display board trim once installed ended up snapping one of the clips on it will need our new display trim, ordered and rescheduled.; schdld next appmnt for 1/23 TUE !"
We serviced a
SPEED QUEEN WASHER
Model AWN412SP111TW01
Near Minneapolis, MN 55438
Adam
Job Details:
01/15/2024
Customers complaint the agitater cap came off when removing laundry out of washer and couldnt get it snapped in. Inspect cap make sure nothing was broken. It just clips in. Showed customer how to reinstall just in case it happens again
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Plymouth, MN 55446
Phillip
Job Details:
01/15/2024
The defrost heater was bad. I defrosted 80 percent of the evaporator and then replaced the heater. I advised the customer to give it a couple days to cool better.
We serviced a
LG REFRIGERATOR
Model LRSXC2306S/00
Near Roseville, MN 55113
Ivan
Job Details:
01/15/2024
Installed a brand new water supply and tested the appliance works great .
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Maple Grove, MN 55369
Phillip
Job Details:
01/15/2024
The complaint is when the lower gas oven starts there is flames ans smoke coming out. Before I started the oven I removed the bottom oven cover. I found 2 melted toy cars and a butter knife near the burner. I removed the 2 toy cars and butter knife. I started the lower oven and its not smoking.
We serviced a
SAMSUNG DRYER
Model DVE45T6000W/A3
Near Minneapolis, MN 55412
Phillip
Job Details:
01/15/2024
The dryer does not heat at all. I too the dryer apart and tested the heating element. The dryer heater is bad. I replaced the heater. I tested on time dry and now it heats up good.
We serviced a
SAMSUNG WASHER
Model WF210ANW XAA
Near Shakopee, MN 55379
Adam
Job Details:
01/15/2024
Installed drain pump from last diagnosis. Once installed test unit multiple times for leaks and drains properly. Unit is draining now properly and no leaks
We serviced a
GE RANGE
Model JB640SR5SS
Near Maple Grove, MN 55369
Matt
Job Details:
01/15/2024
"Customer complaint is, 2 BURNERS WONT TURN OFF AT FIRST, TOP OF CONVECTION IS COMING OFF. Inspected and tested. The burner on light is on all the time. I turned on all the burners and they came on. The front left burner I cant get to shut off and had to unplug range. The front left burner switch has failed. Also one of the other switches has failed and thats why the light is staying on. Installed new front left burner switch, and both rear switches before the burner on light stayed off. Tested and burners are working great. Range is now fixed."
We serviced a
GE ICEMAKER++
Model UCC15NJBII
Near Edina, MN 55435
Nate
Job Details:
01/15/2024
Did a full descaling and cleaning of the icemaker. Nice and clean now.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Eagan, MN 55123
Nate
Job Details:
01/15/2024
Replaced door wire harness and cover. Now it runs great with no error.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near Osseo, MN 55311
Matt
Job Details:
01/15/2024
"Customer complaint is, FREEZING ON THE BOTTOM, THE BACK IS COVERED IN ICE. Inspected and tested. Customer had refrigerator unplugged and defrosted when I got here. I tried removing the FF evaporator cover and its still frozen behind and the foam broke taking it apart. The defrost drain is plugged. I defrosted evaporator and cleaned out drain and installed new drain kit. Tested and the heater is not coming on. The bimetal has failed. Installed new bimetal, defrost sensor and evaporator cover. Tested and refrigerator is working great. Refrigerator is now fixed."
We serviced a
GE MICROWAVE
Model pvm2170SR1SS
Near Rogers, MN 55374
Matt
Job Details:
01/15/2024
"Customer complaint is, MICROWAVE HAS POWER TO LIGHTING, FAN AND CONTROL PANEL, HOWEVER WON'T START WHEN WE PUSH START. Inspected and tested. Found the bottom door switch has failed. Customer approved repairs. Installed 3 new door switches and tested. Microwave is working great. Microwave is now fixed.
We serviced a
KENMORE WASHER
Model 11026914690
Near Minneapolis, MN 55406
Nate
Job Details:
01/15/2024
"Not spinning or agitating. I found a broken lid switch. Replaced it with a new one, and now it runs great. Fills, agitates and spins and drains.
We serviced a
WHIRLPOOL WASHER
Model CED9160GW2
Near Minneapolis, MN 55414
Nate
Job Details:
01/15/2024
"Out of order scrolling across screen. I checked and it had an F27 error which is for overfilling. Water valves are good. Took off cover and checked pressure sensor line which isnt kinked. I then took apart user interface and did a reset of it from behind control board. Then ran it on a cotton/whites cycle and it runs great. There were a lot of detergent suds so I put a little bit of oil in it to get rid of suds, which it did. It runs great now."
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Saint Michael, MN 55376
Matt
Job Details:
01/15/2024
"Customer complaint is, SUPER LOUD WHEN SPINNING. Inspected and tested. Washer sounds like a jet engine when spinning and is leaking water on the floor. Washer needs a new gearcase, new spaner nut and a new slider. Installed new gearcase, slider and spaner nut and tested. Washer is working great. Washer is now fixed."
We serviced a
KENMORE WASHER
Model 11022342511
Near Eden Prairie, MN 55347
Adam
Job Details:
01/15/2024
"Customer is complaint is not finishing cycle and shaking around a lot. First thing I did was put it in test mode. Check for error codes got one for over suds and one getting too hot. Nothing for unbalanced load or anything that would be related probably to this issue. What unit into test mode and tested agitate that was all working good. all the water valves are working good, drain pump is working.
We serviced a
BEKO RANGE
Model SLGR30532SS
Near Minneapolis, MN 55405
Nate
Job Details:
01/15/2024
Replaced pipo mechanism. Works great now. Old one was broken since I was here last.
We serviced a
BLOMBERG++ DISHWASHER
Model DWS51502SS
Near Minneapolis, MN 55401
Nate
Job Details:
01/15/2024
Replaced bad latch and micro switch. Didnt end up having to replace board. Before, latch was closing but it turned out it was bad and not allowing it to proceed through cycle. Runs great now."
We serviced a
KENMORE RANGE
Model 790.97503000
Near Blaine, MN 55449
Phillip
Job Details:
01/15/2024
The convection element was bad so it took long to preheat. Today I replaced the lower oven convection element. I waited for it to preheat. I preheated in about 25 minutes.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHD2251TF8
Near Ramsey, MN 55303
Phillip
Job Details:
01/15/2024
The ice maker stalled out and would not twist. Today I replaced the ice maker. I ran the twist tray test and the fill test. The new ice maker is working good. I advised the customer to give it some time to make ice.
We serviced a
LG REFRIGERATOR
Model LCFS22EXS.ASTCNA0
Near St. Cloud, MN 56301
Brandon
Job Details:
01/15/2024
"Customer stated the unit had a code FF and the Fresh food side was warm.Removed the shelfs and checked the damper or door on the bottom of the case it was open. Removed the freezer drawer and back cover. Found the fan seemed tight. Spin the fan a few times. Installed and the code went away. Will need new fan motor. ; snapped 1 QuickPics, states that autho needed"
We serviced a
GE WASHER
Model GCWP1800D0WW
Near Plymouth, MN 55446
Phillip
Job Details:
01/15/2024
The washer does not agitate or spin. When I tried a spin cycle it started and then stopped. The same thing happen when I tried a wash cycle. I checked the lid switch and its good. I looked at the motor inverter board and I found the status light is flashing 3 times. That indicates a software issue with the inverter board so the motor assembly needs to be replaced. Im ordering the motor. I did not use the lid switch. Ill send it back. ; ordrd 1 WH20X10093 (MOTOR CLUTCHLESS 2 SPEED)
We serviced a
KENMORE REFRIGERATOR
Model 106.58026800
Near Rice, MN 56367
Brandon
Job Details:
01/15/2024
Customer states the ice maker is not working. Customer suspect the water valve is. Not working correctly. Was able to test the ice maker water valve and it filled the tray. Suspect the issue is in the ice marker. Customer approved a new ice maker. Ordered part ; ordrd 1 2198597 (Ice maker)
We serviced a
SAMSUNG MICROWAVE
Model ME16K3000A3
Near Minneapolis, MN 55443
Phillip
Job Details:
01/15/2024
"When I press start to microwave , the time counts down but the microwave does not heat. I tested the door switches and found 2 of them are bad. Because of its age and the switches are worn down it needs all 3 micro switches. Please email for authorization. They will then email us back. ; used 3 MICRO7 (ES16802 3/16' MICROSWITCH) from stock"
We serviced a
MAYTAG DISHWASHER
Model MD87609AWW2
Near Buffalo, MN 55313
Brandon
Job Details:
01/15/2024
"Customer says the door is hard to open.Checked and found the handle missing. The panel is broken and missing 4 screws. The door latch assembly is also broken. Parts listed below, cost may go over the approved amount. Handle WPW10205890Screw WPW10348409 X 4Panel W10811156Door latch assembly WPW10404412; snapped 2 QuickPics, states that autho needed"
We serviced a
LG WASHER STACKED++
Model WM3500CW
Near Minneapolis, MN 55414
Nate
Job Details:
01/15/2024
"OE error. Washer full of dirty stinky water. Drained all water out and pulled out filter. Filter full of feathers and debris. Cleaned that out, put it back together and still would not drain. Drain pump was rumbling. Found the impeller shaft worn down. Bad drain pump. Ordered one from local parts distributor in St. Paul, ran over there and came back with drain pump. Took down dryer, used over cart. Replaced pump and got everything back together. Runs and drains great now. ; ordrd 1 EAU63743803 (Pump)"
We serviced a
LG REFRIGERATOR
Model LMXS27626D/01
Near Eden Prairie, MN 55346
Adam
Job Details:
01/15/2024
Customers complaint is not cooling properly and icemaker not working properly on arrival everything was warmer than it shouldve been it was slightly cooling check the frost planner and see photos wasnt any really frost at all took pressures and got around 20 psi and then equalized at 40 psi so doesnt look like theres a leak it just looks like a compressor failure Cut out the old compressor and filter installed a new one vacuumed held vacuumed for 20 minutes no issue so I dont see a leak at all buttoned everything up after I filled it and now unit is working properly after I was done I didnt notice the water was leaking from the water valve so unit needs a new water valve and water hose would be a bad idea eithergoing to order those and reschedule; ordrd 1 AJU72992601 (Valve)
We serviced a
WHIRLPOOL WASHER STACKED++
Model WET4027HW1
Near Maplewood, MN 55109
Ivan
Job Details:
01/15/2024
"The machine needs a control board, showing error F1E1. I found that the water was turned off, and it seems maintenance had turned it off. I verified that water is now flowing to the unit. To proceed, the following parts will be needed:Please provide a quote to costumer. Whirlpool Valve - W11222849Whirlpool Control-CCU-Pima Alto 3, FSOU, 12 - W11629601; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TE4
Near Saint Michael, MN 55376
Matt
Job Details:
01/15/2024
"Customer complaint is, NOT MAKING ICE OR DISPENSING WATER. Customer has a reverse osmosis system and they checked it out and theres water to the refrigerator. Customer has also never replaced the water filter in over 3 years. Inspected and tested. Theres just a trickle of water coming from the dispenser. I removed the incoming water line to the filter housing and theres water to there, but nothing past the filter housing. Its either a bad filter, or housing. Customer approved ordering both and starting with the filter and see if thats our problem. Parts on order. ; ordrng 1 242009602 (I/M ASSY) and 1 WF3CB (COSMETIC MISC)"
We serviced a
FRIGIDAIRE RANGE
Model FFEH3054US
Near St. Cloud, MN 56301
Brandon
Job Details:
01/12/2024
"Customer states the fan is noisy and run for long periods after the oven have been shut off. Replaced the probe and fan provided. Cycled and tested ran the oven to 350 and the unit preheated turned the oven off and watched it slowly cool off it cooled down to 326.5 degrees F in about 15 min. The metal of the unit does somewhat vibrate when the fan is on, after 40 min checked the oven was down to 129 degrees. Customer is also having issues with the front left burner and the rear left burner. When both burners are used to cook food the customer uses the high setting until the food or water is boiling. The customer has to turn the knob to low and the food still burns. Tested the front left burner and had a pot of water brought the water to boil. The temp was between 210 and 212 turned the temp down to low and had the water lower to 194 degrees in 5 min.; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG/AA
Near Chanhassen, MN 55317
Adam
Job Details:
01/12/2024
Complaint is fridge not making enough ice only making a few cubes a day. This is icemaker in the freezer press the test button it harvested only half the cubes are coming out. This is a flex tray ice maker. Unit needs a new icemaker. Added quote for new ice maker. Please get approve from Cathrine when shes available. ; saved tckt
We serviced a
LG REFRIGERATOR
Model LFX28978SB/01
Near Minneapolis, MN 55408
Nate
Job Details:
01/12/2024
Icemaker spraying water everywhere. Found the clear funnel on the icemaker missing. Quoted for and ordered new icemaker. Coming back to install. ; ordrd 1 AEQ73110205 (Ice maker ass)
We serviced a
BOSCH DISHWASHER
Model SHX5AL02UC/05
Near Minneapolis, MN 55417
Nate
Job Details:
01/12/2024
"Dishwasher drains when it starts, and then doesnt fill, but immediately begins running. After a few minutes it stops and beeps. If you open door and close it, then itll start filling with water and then progress. In customer service mode it goes all the way through with no issues. Another company was out prior and replaced water valve, flow sensor, main pcb, and some other parts. I spoke for awhile with Boach tech support, and they said the only thing it could be is the main wash motor. It sounds like that was also possibly replaced already. I tried calling the company who serviced this before it got transferred to us and could not reach them. Ill add a note with their name and number. Can someone please reach them and see if they already replaced the heat pump? If so, I would recommend submitting to AHS as non repairable. If not, we should try installing new heat pump. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Maple Grove, MN 55369
Phillip
Job Details:
01/12/2024
"The washer was doing the same thing for me last time. Its getting the over fill error. I inspected the pressure hose and blew through it. Its not plugged or has any holes in it. I got to work finely in services mode. Today I replaced the main board and calibrated the washer. Its still doing the same thing. Its not draining while it fills and the water pressure is good. I now want to order and replaced the water valve and pressure hose. ; schdld next appmnt for 1/16 TUE !, states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Rosemount, MN 55068
Nate
Job Details:
01/12/2024
"Motor hums. Took dryer apart and found a bad motor. Blower wheel stuck on motor. Needs new motor and blower wheel. Created a quote ticket. Also, attached quote via photos. DW can you please submit to 210 for authorization? ; O-emld tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SG/AA
Near Chaska, MN 55318
Adam
Job Details:
01/12/2024
"Customers complaint is, theres a loud noise sounds like a fan noise inside the unit going off, then will stop then well come back on on arrival was making the noise open the freezer door. It could hear the Evette fan, making noise and stop because the door was open, shut the door and make the noise again, found out the evaporator fan motor is bad top part replaced on these units are the cover with the fan quoted for new fan assembly and rescheduledDA97-21002A; ordrng 1 DA97-21002A (EVAP COVER ASSM)"
We serviced a
LG WASHER
Model WT7400CW.ABWETUS
Near Rice, MN 56367
Brandon
Job Details:
01/12/2024
"Customer said the unit was not coming on. Removed the covers and checked board for issues. Found a burnt smell. ; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE RANGE
Model GCRG3060AFC
Near Sartell, MN 56377
Brandon
Job Details:
01/12/2024
"Customer stated the unit has high co2 Checked the unit found no issues. All flames were as they should the igniters were operating correctly. Informed customer that the unit is operating correctly, customer stated the fire department and excel gas stated the co2 levels were high no PPM were reported. Informed customer that Excel gas would need to provide the results after accurate testing. ; snapped 2 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFD
Near Plymouth, MN 55446
Phillip
Job Details:
01/12/2024
"The low side assembly had a small leak. Today I replaced the evaporator, heat exchanger and filter drier. I purged and checked for leaks with nitrogen. I pulled a vacuum then recharged the system."