Service History 21 - Omega Force Appliance Repair

We serviced a

SAMSUNG WALL OVEN++

Model NV51T5511SS/AA

Near Minnetonka, MN 55305

Phillip

Job Details: 02/06/2023

"The customer says when they try to use the oven it will spark, make noise and pop the circuit breaker. I pull the oven out and remove the top cover and found the black wire at the terminal block is completely burnt up. This is commonly from either the screws being too tight and stripped or not tight enough. Today I replaced the burnt block and power cable. The oven was heating up good."

We serviced a

AMANA COOKTOP++

Model GAFS3040BSS

Near Plymouth, MN 55447

Phillip

Job Details: 02/06/2023

The customer said water boiled over and now the cooktop doesnt work. I tried all the switches and none of them make the burners spark. I pulled the top up and found the switch harness is shorted. It needs the switches. The model tag is hard to read and I cannot get a model pull up. There is a tag on the harness but that number does not pull up either. I was able to find the correct model on line. Im ordering the part from Dey. ; ordrd 1 WP74007696 (SWITCH HARNESS)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA

Near Saint Paul, MN 55105

Delton

Job Details: 02/06/2023

Refrigerator is only getting little cool around 50 degrees. I took off evaporator cover and heard something drop and evaporator fan started running. I dont know what it was but now fan is running so maybe something was lodged and preventing fan from running. Customer will use it and see if temperature drops and keep it cool. otherwise I quoted (see picture) for new evaporator cover assembly DA97-15409D. Customer will call back if problem continues and to order part.

We serviced a

AMANA WASHER

Model NOTAVAILABLE

Near Rosemount, MN 55068

Delton

Job Details: 02/06/2023

"Was full of water and not draining. Drained out the water, tested and found that the tub bearings are bad and inner tub is banging around on inside. I informed manager that it is not economical to repair. They will replace washer.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

FRIGIDAIRE DRYER

Model FAQG7011KWO

Near Apple Valley, MN 55124

Delton

Job Details: 02/06/2023

Found that gas coils are bad and not turning on gas after 10 minutes. Cleaned out inside dryer of lint build up and replaced coils. Tested and dryer is heating and working good.Called and owner and no answer and voice mail not setup.; used 1 5303931775 (COIL KIT) from stock

We serviced a

SAMSUNG DRYER

Model n/a

Near Waite Park, MN 56387

Seth

Job Details: 02/06/2023

Dryer wont start. Noted hes been having problems for a year with the start button. I pulled the unit apart and found the button on the board had completely fallen off for the start. The patio no longer available Dana please see if we can source the part. quote is saved. DC92-00737CUI ; saved tckt

We serviced a

AMANA DISHWASHER

Model ADU6000D73B

Near Richmond, MN 56368

Seth

Job Details: 02/06/2023

Leaking. The dishwasher is obsolete. I could find no parts. See pictures everything circled is needed. All the rubber is rotten. Its leaking from at least 4 spots. The biggest leak is the solenoid seal in the motor housing. Send to auto.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Otsego, MN 55301

Matt

Job Details: 02/06/2023

"Customer complaint is, NOT SPRAYING. Inspected and tested. Found the circulation pump has failed and the heating element bushings are gone and water is leaking out the back of the dishwasher. Part numbers are W11414076 and W11537778. ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Long Lake, MN 55356

Phillip

Job Details: 02/06/2023

The customer wanted the door gasket replaced. I verified I had the right gasket. I replaced the gasket and then ran the washer certifying theirs no leaks.

We serviced a

BOSCH MICROWAVE

Model HMC80152UC/01

Near Eagan, MN 55122

Delton

Job Details: 02/03/2023

"When i got here power to the microwave was off. Customer said that breaker was tripped and wont reset. Breaker trips instantly when trying to reset it. I can leave the microwave door open and breaker resets and microwave has power. but as soon as door is shut the breaker trips. So it appears that the door switches is shorted but looks like the door switch cam might be flipped or broken.

We serviced a

KENMORE DISHWASHER

Model 66514565N611

Near Minneapolis, MN 55431

Delton

Job Details: 02/03/2023

Floor warped again so customer looked underneath and saw dripping from float. While im here i ran dishwasher for 40 minutes and no leaks. I checked float to make sure no debris stuck underneath. I found no leaks while here but the new floor is warped. I told customer to rule out water valve not closing all the way that we would replace it and replace float housing and switch to ensure that we could rule those intermittent issues out.; ordrd 1 W11175771 (Water valve) and 1 W10873429 (Float housing) and 1 Wpw10195039 (Float Switch)

We serviced a

GE REFRIGERATOR

Model PSS26SGPASS

Near Minneapolis, MN 55401

Phillip

Job Details: 02/03/2023

The customer said the same thing. The forage is set to 37 but the display reads 32 and veggies freeze. I put thermal couple in the lower crispier drawer to get a temp. The temp was 28 after about 10 minutes. I removed the damper assembly and found the little black cover was broken. Today I went and got the new damper from Sundberg. So today I replaced the damper assembly. I created a quote for replacing the garage disposal at attached to pics. I advised them to give the fridge 24 hours to cool.

We serviced a

THERMADOR++ DISHWASHER

Model n/a

Near Mound, MN 55364

Adam

Job Details: 02/03/2023

Customer had both dishwasher and disposal In the kitchen. Started with the dishwasher. Removed the old one. Unhooked the drain line and water line because the newer dishwasher had new lines. Once removed installed the new dishwasher then tested. Unit is working properly without any leaks. Next swapped out the garbage disposal. He had the same one so was able to use all the same pipes. Tested for leaks and its working great

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Osseo, MN 55311

Matt

Job Details: 02/03/2023

"Customer complaint is, HE ERROR CODE FLASHING AND DOES NOT COMPLETE THE DRYING CYCLE. Inspected and tested. Found the heating element thermistor is bad.. Installed new heating element and tested. Dishwasher is working great. Dishwasher is now fixed."

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS3

Near Clearwater, MN 55320

Seth

Job Details: 02/03/2023

"Failed circulation pump, bad grinder. Parts on order.; ordrd 1 WPW10757217 (Circulating pump)"

We serviced a

BOSCH RANGE

Model HIIP056U/01

Near Bloomington, MN 55438

Delton

Job Details: 02/03/2023

Cooling fan has power but still getting error. Fan assmebly comes with tachometer. Customer approved estimate. Ordering cooling fan and rescheduling. Scheduling extra time.; ordrd 1 12011471 (Cooling fan)

We serviced a

KENMORE REFRIGERATOR

Model 79572043316

Near Eden Prairie, MN 55347

Delton

Job Details: 02/03/2023

Found that microswitch is sticky. Customer also might be interested in to replace paddle and chute as there is corrosion build up from years of usage. Sent estimate to customer he will think about it and call back if he wants to proceed. (See picture)

We serviced a

DANBY REFRIGERATOR

Model MISSING

Near Minneapolis, MN 55401

Phillip

Job Details: 02/03/2023

When the compressor comes on there is a high pitch rubbing sound. When I put pressure on the door and when I pulled it out on my pad the noise stopped. The noise sounds like its coming from the compressor internally. I raised the front feet and the noise stopped. I advised the customer thats all I can do. If it continues it could need a compressor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

KENMORE DISHWASHER

Model 66516002400

Near St. Cloud, MN 56303

Seth

Job Details: 02/03/2023

The water inlet valve and tested the dishwasher. The dishwasher washed as designed.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061US

Near Minneapolis, MN 55426

Phillip

Job Details: 02/03/2023

The customer said a number 1 comes up and the customer was thinking it was a fault code. The customer was holding the start button for more than 3 seconds and that was canceling the cycle and going into a 1 min drain cycle. The customer said it was leaking and not drain but when he turned on the garbage disposal the dishwasher started to drain. I verified the operation and the dishwasher is working fine. I went through soap usage and cleaning tips.

We serviced a

KENMORE WALL OVEN++

Model 790.481338

Near Minneapolis, MN 55442

Phillip

Job Details: 02/03/2023

The oven takes a long time to preheat and then does not maintain the temp. I found both bake elements are bad. I replaced the bake elements and now the oven is heating up and maintains heat.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET9FHTXMQ01

Near Mound, MN 55364

Adam

Job Details: 02/03/2023

Unit is was unplugged on arrival and has been for a few years. All customer remember it was leaking and they didnt have the water hooked up. Tested the defrost heater and bimetal. They tested good. Also put a little water down the defrost drain to make sure wasnt plugged thats all good. Watched the frost pattern and thats good. As of now I cant see anything wrong. Could be the defrost control staying on to long and melting to much. Customer is going to keep it plugged in and see what happens. If it acts up then he will do a stream call

We serviced a

BOSCH DISHWASHER

Model SHX4ATF5UC/21

Near Maple Grove, MN 55369

Phillip

Job Details: 02/03/2023

The complaint was the dishwasher is dead. I found the power cord was disconnected from the dishwasher and it was not attached and not level. Whoever did the floor repair discounted the power cord. I reattached the power cord and leveled and attached the dishwasher. The customer said the water line for the fridge was also disconnected. I pulled the fridge out on my pad and hooked the supply line back out the fridge. I turned the water back on and verified theres no leaks. Water now dispenses from the fridge.

We serviced a

GE WASHER STACKED++

Model GFW430SSM1WW

Near Maple Grove, MN 55311

Matt

Job Details: 02/03/2023

"Customer complaint is, NOT DRAINING. Customer said the washer has been shaking like crazy every time she uses it in the last week. Inspected and tested. The drum has play in it like the rear support is failing. I started a rinse and spin and washer just keeps filling until it errors out and then drains. Looks like the pressure sensor/hose has failed, or the board. I advised customer to replace washer because of the rear support failing."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Waconia, MN 55387

Adam

Job Details: 02/03/2023

Unit would randomly not. I put unit in mode and found a few issues. One was the E4F6 code which is for the float. When I tested the unit after had the customers complaint where it added water but wouldnt start. I tested the float switch and was bad. Moved the float up and down a couple times and worked the rest of the time. The next issue is the upper spray arm never working. The diverter would try to move but never would spray the top rack. Will need new float parts and diverter. Quoted customer blue book and rescheduled ; ordrng 1 WPW10195036 (FLOAT with stem) and 1 W10873429 (FLOAT AND RETAINER) and 1 WP8531743 (FLOAT gasket) and 1 W10537869 (Diverter)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS

Near Chaska, MN 55318

Adam

Job Details: 02/03/2023

"Unit says door open or close randomly. When I was there working properly. Reordering the switch holder and do that one more time. ; ordrng 1 W10562613 (Cam) and 1 WP8206419 (Interlock), ordrd 1 WPW10156813 (Interlock)"

We serviced a

INSIGNIA RANGE

Model NS-RGFESS1

Near Minneapolis, MN 55423

Delton

Job Details: 02/03/2023

"Back right burner is working, getting red hot and cycling element on and off normally as im here. Front right big burner the element shorted (see picture) and would need to be replaced. Im guessing that infinite burner switch is still ok but would order the part incase..; saved tckt"

We serviced a

LG WASHER

Model WM3570HWA

Near Minneapolis, MN 55409

Delton

Job Details: 02/03/2023

"Replaced several parts for drain, tested and no leaks and washer now drains and is working good."

We serviced a

SAMSUNG DISHWASHER

Model DW7933LRABB/AA

Near Saint Joseph, MN 56374

Seth

Job Details: 02/03/2023

Heater error and white greasy dishes after the wash. I quoted a sump both heater and sump are NLA. She declined us searching for the part she will replace it.

We serviced a

MAYTAG REFRIGERATOR

Model RSD2000DAM

Near Saint Joseph, MN 56374

Seth

Job Details: 02/03/2023

I replaced the cold control and the fridge began to I cool instantly. The fridge is now cooling.

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2431KF1

Near Minneapolis, MN 55408

Nate

Job Details: 02/03/2023

"Not draining. Found a piece of wood and a nut in the drain pump. Cleaned that out but drain pump impeller is loose, and doesnt drain the water well. The sump motor is super loud too. Trouble circulation. Quoted for both. Customer is replacing unit. ; used 1 A00126401 (DRAIN PUMP) from stock"

We serviced a

LG REFRIGERATOR

Model LSFD2591ST/03

Near Minneapolis, MN 55419

Nate

Job Details: 02/03/2023

Has been rumbling and making a grinding sound. Service bulletin for the evaporator and replacing the controller and adjusting the fins on the fresh food evaporator. Also needs new Icemaker. 40 in fresh food and zero in freezer. Cycled Icemaker and it filled with water. Water dispenser works great. Has new water filter. Quoted for new controller (defrost and evaporator sensors). And for Icemaker. Husband and wife would rather replace than put money into it. Not fans of the in door ice maker or water dispenser. Helped them take measurements for new fridge. They were going to have maintenance replace the condenser fan but thats ok. . ; saved tckt

We serviced a

LG WASHER

Model WM3270CW

Near Edina, MN 55410

Nate

Job Details: 02/03/2023

"Replaced gasket. Ran it through test mode twice. Fills, spins, drains and agitates great. Talked about how to get it cleaner."

We serviced a

UNKNOWN GARBAGE DISP++

Model MISSING

Near Minneapolis, MN 55407

Nate

Job Details: 02/03/2023

"Replaced air switch assembly for disposal. Works great. Spent a half hour trying to get the hot and cold lines to stop leaking under the sink per the owners request, but no luck. Will need to replace the water lines, have a plumber over to do that. Please call owner to collect payment and let them know they need a plumber to fix leaks under sink as I was unable to reach them. $165.01 owed.; ordrd 1 Unknown (Air gap kit)"

Near Saint Paul, MN 55117

Nate

Job Details: 02/03/2023

Fridge on freezer side has been making a loud grinding sound. Found frost built up around fan. Theres a service bulletin by Samsung for this exact issue. Involves replacing two panels so fan doesnt get restricted and stopped up. Quoted for repair but customer would really like a new fridge.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Minneapolis, MN 55419

Delton

Job Details: 02/03/2023

Replaced motor/sump assembly. Tested and dishwasher has good pressure and is washing well. Dishwasher is working good.

We serviced a

GE REFRIGERATOR

Model PYE22PSKBSS

Near Maple Grove, MN 55369

Phillip

Job Details: 02/03/2023

The customer said the fresh food is warm and the water dispenser does not dispense water. I verified the fresh food section is in the 50s and the water does not dispense. I found the water tank is frozen and the fresh food fan does not work. The defrost drain is also plugged up. I replaced the fan and thawed out the tank with warm towels. I tried to defrost the drain but it was plugged. I pulled the fridge out in mg pad and removed the duct bill grommet. Water started to flow right away. I cleaned out the duct bill. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock

We serviced a

SAMSUNG WASHER

Model WF241ANW/XAA

Near Saint Michael, MN 55376

Matt

Job Details: 02/03/2023

"Customer complaint is, DEAD. Inspected and tested. Found the breaker was tripped. I ran washer through a quick wash cycle and it worked perfectly. Washer is testing good."

We serviced a

SAMSUNG WASHER

Model WA4M7050AW/A4

Near South Saint Paul, MN 55075

Delton

Job Details: 02/03/2023

"Found that there was as small sock stuck in the drain pump. Removed debris, tested and washer now drains and is working good.If problem continues order drain dump."

We serviced a

KITCHENAID RANGE

Model KDSS907SSS04

Near Victoria, MN 55386

Adam

Job Details: 02/03/2023

Making loud noise when using oven. Verified complaint. Found that the cooling fan was making loud noise. Called the leasing company and gave them blue book quote. They approved amount. Spoke with tenant to schedule. He would like to be added to text message update so knows when we are coming ; ordrd 1 W10810687 (MOTOR - COOLING FAN *)

We serviced a

GE DRYER

Model DCSR473EV0WW

Near Eden Prairie, MN 55346

Adam

Job Details: 02/03/2023

Unit isnt drying efficiently takes two times to dry. Checked the vent outside was getting 12 mph. So not good. Cleaned out the vents and then was getting 17 mph. Removed about 2 softball size amount of lint. Now unit is running properly

We serviced a

SAMSUNG WASHER

Model WF45R6300AC/US

Near Albany, MN 56307

Seth

Job Details: 02/03/2023

I replaced the leaking drawer and the failed drain pump. The washer is now fixed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF3

Near Buffalo, MN 55313

Matt

Job Details: 02/03/2023

"Customer complaint is, WHEELS ON CRISPER DRAWERS BROKEN OFF. Inspected and tested. Found the wheels are broken off the drawers and the shelfs that hold the drawers are broken. It needs 2 new drawers and 2 new shelfs. Part number for the drawers is 5304512617 and I cant find the part number for the whole shelf as one assembly. If we cant find the shelf as one assembly, we will need to order 2 of part number 5304508761 and 4 of 5304508016. If its approved and we can find the whole shelf as one assembly, we can just ship it directly to the customer for them to install. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Big Lake, MN 55309

Matt

Job Details: 02/03/2023

"Customer complaint, FRONT LOAD NOT SPINNING, TAKES FOREVER ON REG WASH. Inspected and tested. Found the drain filter was plugged. Cleaned out filter and tested. Washer is working great. Washer is now fixed."

We serviced a

WHIRLPOOL MICROWAVE

Model RM288PXV

Near Edina, MN 55436

Nate

Job Details: 02/02/2023

"Got to house, no ONE HOME. ; saved tckt , states that autho needed"

We serviced a

GE DRYER

Model DCVH640EJ0WW

Near Mound, MN 55364

Adam

Job Details: 02/02/2023

Unit wont start. Disassembled unit and found the belt was busted. Also noticed the glides where bad. Recommend and quoted customer for the front bearing kit. Customer approved repairs installed parts then reassembled unit. Also greased up the rear bearing and idler. I also cleaned out the lint. Tested unit after and its running great ; used 1 WE14M124 (BEARING ARM - DRUM TOP FRONT W/FELTS) from stock

We serviced a

SPEED QUEEN LAUNDRY CENTER++

Model LTEE5ASP173TW01

Near Albertville, MN 55301

Matt

Job Details: 02/02/2023

"Customer complaint is, WASHER NOT SPINNING OUT VERY WELL. Customer said about half the time its working, and the other half its not spinning out all the way. I removed the drain filter and found a wood stick from the swabs that they use. Cleaned out filter and ran washer through a rinse and spin empty and it worked great. I started a rinse and spin with a blanket and it worked great. I ran washer through a complete heavy duty cycle and it worked perfectly. I think the stick in the drain pump must have been the problem."

We serviced a

BOSCH RANGE

Model HGI8054UC/07

Near Saint Paul, MN 55105

Delton

Job Details: 02/02/2023

"Found that the bake igniter is open. Customer approved estimate to replace. Replaced igniter, tested and bake now ignites and oven preheated and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

The customer complaint is the freezer temp fluctuates and she gets frost on the stuff. The customer had a thermometer in the freezer and fresh food section. The freezer showed 0 and fresh food was 40. I took temps of the freezer and after I opened the door the temp was 8. I left my thermocouple in there for 20 minutes and both her thermometer and my meter read 8.5. I noticed the fridge was low in the front and the freezer door would not close quickly. I raised the front wheels a lot so this fridge leans back and the doors shut faster. I advised the customer because of the automatic defrost the temp fluctuations is normal when you are watching thermostats. I found nothing wrong with it.

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near St. Cloud, MN 56301

Seth

Job Details: 02/02/2023

"Customer complains that the washer is filling up on its own. Even after she shut off the water supply lines. The gate valves that run the water supply lines to the washer will not close and leak. The inlet valve has failed on the washer, and while I was draining water, I heard the rear main bearing was very loud. I talked to Customer, and she said it really Howells. I left her with a quote and shes going to call us at the latest by tomorrow if she wants us to order the valve at the plate the job."

We serviced a

SAMSUNG DRYER

Model DV45K6200EZ/A3

Near St. Cloud, MN 56303

Seth

Job Details: 02/02/2023

"Dryer wont spin and is very loud when it did. The support rollers are shot, the belt has popped off the idler because the bearing failed. I quoted replacement of the rollers, idler, and belt. "

We serviced a

KENMORE DISHWASHER

Model 665.13263K114

Near St. Cloud, MN 56303

Seth

Job Details: 02/02/2023

"Leaking dishwasher, the pump is super loud. I found the diverter seal was leaking actively, the diverter motor was mineral crusted. I quoted replacing the sump/pump/ and diverter. The pump is NLA but I quoted the other parts he declined the repairs."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Saint Michael, MN 55376

Matt

Job Details: 02/02/2023

"Customer complaint is, NOT SPINNING OUT THE CLOTHES. Inspected and tested. Found the drive hub was stripped out because the gearcase shaft is corroded and stripping. Needs a new gearcase and drive hub. Customer just wanted me to install the drive hub to get them through a little while, and will replace the washer when it fails again. Installed new drive hub and tested. Washer is now fixed. ; used 1 W10528947 (HUB) from stock"

We serviced a

BOSCH MICROWAVE

Model HMC87152UC/01

Near Rogers, MN 55374

Matt

Job Details: 02/02/2023

"Customer complaint is, MICROWAVE IS NOT HEATING, CUST REPLACED THE HINGES,TURN TABLE MOTOR& DOOR SWITCHES. Inspected and tested. Found the door wasnt shutting all the way. When the customer took the door apart, some tabs bent and broke. When you hold the door in, the microwave is heating. Customer is going to order the inner door plastic piece and replace it himself."

We serviced a

WHIRLPOOL DRYER STACKED++

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

"No one is home for me to verify what is going on with the dryer. The only know what I had said. They are getting airflow fault code. I tested the air flow with my hair for tester and tested not good for electric dryers. I ran the dryer. Hi, hes with a thermocouple down the duck housing and a high heat the dryer gets to 190 and the low was 140. I disconnected duct on the back of the dryer and my high heat temperature now was around 178 hello was around 130. The only saved fault code was for plugged vent. Im going to advise the duct get cleaned."

We serviced a

WHIRLPOOL DRYER

Model WGD9150WW1

Near Excelsior, MN 55331

Adam

Job Details: 02/02/2023

Removed toe kick panel. To watch flame and operation. I found unit is turning on properly. Took temps and unit was heating up extremely quick then cutting out. Customer needs to vent professionally cleaned. I cleaned out the extensive amount of lint.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR/AA01

Near Minneapolis, MN 55407

Delton

Job Details: 02/02/2023

Freezer works but fresh food is warm but cold on bottom. Found that there was a 22C which is the fresh food evaporator fan error. Tested and found that it has power but not running. Bad evaporator fan. Gave estimate but customer said that Samsung would pay for it. I explained that only way that would work is that he would pay us and he would have to get reimbursed from Samsung. I send him copy of estimate (see picture) and he will contact samsung and verify that.He will call back if he wants to proceed with repair.

We serviced a

AMANA REFRIGERATOR

Model AFD2535DEB

Near Minneapolis, MN 55417

Delton

Job Details: 02/02/2023

"Ice maker mold is chipping and leaks into ice bucket and makes block of ice. Customer approved estimate. Replaced ice maker, tested and it cycled and filled. No leaks. Working good.; used 1 WPW10190965 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW1

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, PUSH START LIGHTS COME ON AND NOTHING HAPPENS. Inspected and tested. Washer has a stored locked rotor error. I tipped washer up and everything is coated in oil and rusty water stains underneath. "

We serviced a

GE RANGE

Model JGBS66EEK3ES

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, BAKE DOES NOT WORK. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 12400035 (IGNITER) from stock"

We serviced a

BOSCH DISHWASHER

Model MISSING

Near Saint Paul, MN 55104

Nate

Job Details: 02/02/2023

Dishwasher has water flow error. Found the sump was frozen where water drains out of it. Poured some hot water in there and ran the drain pump. Now it drains great and fills with water and runs great. Customer is going to get a space heater to run near it since its cold by the dishwasher. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

GE REFRIGERATOR

Model PGCS1RKZA SS

Near Eden Prairie, MN 55346

Adam

Job Details: 02/02/2023

Customers complaint is fresh food compartment is warm. First thing I checked was the damper that is operating correctly but I found the fan in the freezer isnt working and blowing cool air up. Will need evaporator fan. Quoted customer blue book and rescheduled customer ; ordrd 1 WR60X10277 (EVAP FAN MOTOR (NON-STANDARD SXS))

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, FILLS UP AND LEAKS. Inspected and tested. Found the fill valve has failed and is constantly leaking into the washer. Installed new valve and tested. Washer is working great. Washer is now fixed. ; used 1 W11165546 (VALVE) from stock"

We serviced a

BOSCH REFRIGERATOR

Model B21CT80SNB/01

Near Eden Prairie, MN 55346

Adam

Job Details: 02/02/2023

Customers complaint noisy fan. Found the fan in the freezer section was making the noise. Removed the evap cover and was covered in frost. Ohms out the evap defrost heater that was good. Next ohms out the bimetal and it was bad. Will need sensor bimetal. Looks like its with the evaporator itself and not separate 11022640. Doesnt show any available. Please verify parts availability and schedule ; states that autho needed

We serviced a

WHIRLPOOL DRYER STACKED++

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

The tenant was here at the unit. The tenant said the dryer will run for 5 min then shuts off and says the filter needs to be cleaned. They said the filter will be 100 percent clean and it still does it. With my air flow meter the air flow is poor for electric dryers. This is a electric dryer. The customer said the lint only builds up half way on the lint screen. I took temps on high with the vent connected the high heat would get up to 183. With the vent disconnected the high heat was around 171. Im going to advise the management to have the ducts cleaned. The dryer is working as it should.

We serviced a

LG DRYER

Model DLEX8100V

Near Eden Prairie, MN 55347

Adam

Job Details: 02/02/2023

Unit is dead. Verified complaint. Tested the 240 outlet that is good. Checked terminal hookup that is good. Removed control board cover and inspected the control board. All looks good. Hit the power and the relay on the control make a loud noise. Quoted customer for new control board. Customer approved order control from Sundberg and rescheduled. Also ordered the display board just in case; ordrng 1 EBR76519513 (CONTROL BOARD - MAIN ELECTRONIC PCB) and 1 EBR81137801 (Display)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

"The tenants were not here so I could not ask and verify the error code they get. I put into diagnostics and the first code that came up was F4E4 and that for L2 Line voltage error. I checked voltages and they are good. These units will not get 220 or 240. Testing at the terminal block Across l1 and l2 I get 217, across l1 to neutral I got 120 and across L2 to neutral I got 120. I ran the heating test and it all passed. I ran the dryer on high heat and the temp was within range, the high was 154. According to the tech sheet its a voltage issue. If the problem continues it may need a main control but thats a guess. I created s quote. F4e4 f4e3"

We serviced a

SAMSUNG RANGE

Model FTQ353IWUX/XAA

Near Minneapolis, MN 55427

Phillip

Job Details: 02/02/2023

The customer said the oven was not heating up to temp and not baking right. I advised the customer to not use a store bought thermometer. I took 6 temps. The first to never reached 350. If we gave it 10 more minutes to heat after preheat the temps got better. The average temperature was 352. I advised them to let the oven heat 10-15 minutes longer after it beeps preheated. 362340364343

We serviced a

KENMORE WASHER

Model 796.4130261

Near Minneapolis, MN 55441

Phillip

Job Details: 02/02/2023

The customer said the washer is leaking. I inspected the gasket and I found not ripped or leaks. I removed the top cover and right away saw water in the dispenser to tub hose. The dispenser to tub hose and a rip in it. Today I replaced the hose. I ran the washer and checked for leaks. I tipped the washer back and I found no leaks. I cleaned hair off the bottom of the door glass and off the gasket.

We serviced a

ELECTROLUX DRYER

Model EFMG527UTT1

Near Wayzata, MN 55391

Phillip

Job Details: 02/02/2023

The customer said the dryer lint screen pops up and into the dryer drum when its running. The duct housing is clean. Nothing is cracked or looks out of place. I checked for service bulletins and nothing for this issue. I put some foil tape on the sides so it has more friction when it goes in. I advised the customer that if it still pops out it may need a new lint screen.

We serviced a

FRIGIDAIRE MICROWAVE

Model FPBM3077RFB

Near Minneapolis, MN 55410

Delton

Job Details: 02/02/2023

"Door switch latch holder is worn out causing the door to short out switches and blow the fuse. Customer approved estimate. Replaced latch holder, microswitches and fuse. Tested and microwave is heating and working good.; used 1 5304509457 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 1 MICRO7 (3/16' MICROSWITCH) from stock"

We serviced a

SPEED QUEEN WASHER

Model AWNE82P113TW01I

Near Saint Paul, MN 55106

Nate

Job Details: 02/02/2023

Not draining. Removed a sock from the pump but pump was damaged. Installed new pump today. Drains great now.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NB0A

Near Minnetonka, MN 55305

Adam

Job Details: 02/02/2023

Unit wasnt draining. Vacuumed out the water. Then pulled unit out on protective equipment. Once out tested voltage to the drain pump. Was getting 120. So was getting proper voltage. Removed drain pump had some build up of debri. Cleared out the pump and reinstall. Tested unit and its works great. Tested multiple times to make sure no leaks. Reassembled and reinstalled tested one more time and its working great.

We serviced a

MAYTAG DRYER

Model MGD7100DC0

Near Plymouth, MN 55446

Phillip

Job Details: 02/02/2023

"The customer said the dryer is making a loud scraping sound and does not dry. I turned the dryer on and heard the metal on metal scraping. I took the dryer apart and found several problems. The front drum sealIs loose, one of the front rollers has fallen off and the drum is cutting into the front bulk head and cut right through it. The dryer is caked with lint and some of it is burnt,Im surprised it did not start a fire. I added pictures to document it all. It will need several parts for the repair and I will need to spend a lot of time cleaning all the lint and just cleaning the parts. I need to glue the front seal back on, replace the front bulk head. Replace all 4 rollers and the belt. Please submit for approval. I advised the customer Im not sure if Wright Hennepin will cover this. I also advised the customer that after I fix it they should not use it until the duct is cleaned . The dryer is on the second floor. Allow 2 hours. Bulk head W10673491Shaft WPW10359271Rollers WPW10314173 I need 4 Belt WPW10112954; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, NOT DRYING CLOTHES. Inspected and tested. Started dryer on a timed dry high heat cycle for 60 minutes and watched it through the entire cycle and it was heating perfectly between 205F and 125F and airflow on outside of house is 20mph. Dryer is working and testing perfectly."

We serviced a

GE MICROWAVE

Model JVM1870SK04

Near Minneapolis, MN 55436

Delton

Job Details: 02/02/2023

Power is going to transformer and sounds like magnetron is running but no heat. Shorted magnetron. Customer declined (see picture for estimate) and will purchase new Orr microwave

We serviced a

VIKING++ REF BUILT IN++

Model FDBB5363ER12

Near Minneapolis, MN 55436

Delton

Job Details: 02/02/2023

I adjusted the ice bar so that it wont slip out the holder and is secure. Ice maker now turns on/off and bar will prevent ice from overflowing. Ice maker is working good.

We serviced a

GE DISHWASHER

Model GSD2100V00BB

Near Minnetonka, MN 55305

Adam

Job Details: 02/02/2023

Unit isnt draining. Found the motor was making loud noise. Unit wouldnt really wash or drain. Vacuumed out the water and checked the motor. The motor is bad. Unit needs the motor assembly WD26X10051. Will need approval because of the amount of repair. Please schedule if they approve. Unit is an older unit. ; saved tckt

We serviced a

GE WASHER STACKED++

Model WPXH214F0WW

Near Minnetonka, MN 55343

Delton

Job Details: 02/02/2023

Not agitating or spinning but does drain. Found that door lock is bad but when i replaced that part to test it then found that motor control board is bad and not sending power to motor or advancing timer. MCU part is discontinued .

We serviced a

GE DISHWASHER

Model PDT825SSJ0SS

Near Apple Valley, MN 55124

Delton

Job Details: 02/02/2023

"Replaced control board, tested and washer starts and all functions are working good."

We serviced a

VIKING++ WALL OVEN++

Model VDOF730SS

Near Sartell, MN 56377

Seth

Job Details: 02/02/2023

I installed the new door parts and adjusted the door close. The wall oven is now fixed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Avon, MN 56310

Seth

Job Details: 02/02/2023

I replaced the failed timer and tested it. It advanced perfectly. The dryer is now fixed.

We serviced a

KITCHENAID DISHWASHER

Model kdtm604kps0

Near Plymouth, MN 55446

Phillip

Job Details: 02/02/2023

The customer said it makes noise and seems to do something but its not washing. I started the dishwasher and it started to drain and then the wash motor comes on but it hums and started to smell and was real hot. It will need the sump assembly and the heater. The heater bushings are the original ones and they fail. Please locate the sump assembly and contact the customer with a quote. Allow 2 hours in return please. I added pics. Sump assembly W11416362Heater w1153777; O-emld tckt

We serviced a

GE VENT HOOD

Model PVW7301SJ1SS

Near Roseville, MN 55113

Nate

Job Details: 02/02/2023

"Vent motor hums but doesnt actually spin, and neither light comes on, although button lights up. Called GE tech support, they confirmed bad motor, and lights are supposed to receive 12vac, but theyre getting zero which is a bad transformer. Quoted for a motor and transformer, customer will talk with husband but will be replacing it with money they received for the vent from the sellers of the house they bought last month."

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG

Near Saint Joseph, MN 56374

Seth

Job Details: 02/01/2023

"LC error. The Catherine found the unit leaked previously, and they emptied the tray. They mentioned a white crusty discharge located in one specific place. I found the same crusty discharge while testing. As we ran it soap suds built up on the inside. The unit had been Contaminated. I cleared the contamination and watched the whole Speedwash cycle. The unit did not leak after the contamination was dealt with this dishwasher only suffered from a contamination issue."

We serviced a

KENMORE DISHWASHER

Model PLD2855RFC0

Near Mendota Heights, MN 55118

Delton

Job Details: 02/01/2023

"Found several things wrong with it. Wont power on. Power going to main board but no response, as well as customer said several cycle buttons didnt work before, LED display digits, one side was out, soap dispenser and vent leaks (see picture, needs bottom door gasket, door gasket and splash shield kitControl board 154663005; touch pad 154459903; bottom gasket 809006501; soap dispenser 5304507354; door gasket 154827601; splash shield kit 154701001; vent assembly 15423601 NLA.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model LSB6000PQ2

Near Saint Paul, MN 55102

Delton

Job Details: 02/01/2023

"Water valve is bad, not fully opening. Customer approved estimate. Replaced water valve, tested and has full flow. Washer is working good. ; used 1 285805 (VALVE) from stock"

We serviced a

LG DRYER

Model DLGX3701V

Near Plymouth, MN 55442

Phillip

Job Details: 02/01/2023

The customer said the dryer is loud and sounds like a bearing. I started the dryer and right away it was loud and sounded like aiming was in the blower. I took the whole thing apart and I found nothing. The blower was clean and the blower is not loose or broken. The rollers look good and the older was good. I put it back together and it sounds normal. I open the door and closed it then tried it 5 times. I put my jacket in the dryer and it sounds fine. The customer had a blanket for me to put in the dryer and it still sounded normal.

We serviced a

KENMORE DISHWASHER

Model 665.170234

Near Saint Paul, MN 55105

Delton

Job Details: 02/01/2023

"Found that there is very little water pressure to the dishwasher, I took off hose and ran into bucket and is a clog trickle. I showed customer and informed that they would need plumber to find out why there is no water pressure. I did quote on new soap dispenser (see picture) and she will think about it and call back if she wants to proceed.Soap dispenser WP8558129"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Elk River, MN 55330

Matt

Job Details: 02/01/2023

"Customer complaint is, PUMP KEEPS RUNNING, Error code F9E1. Inspected and tested. Washer is continuously running the drain pump until it errors out. I reset it and it just keeps running the drain pump. I disconnected the pressure hose from the board and its still running the drain pump. The pressure sensor hose is clear, drain hose is clear and theres no water in the tub. The main board has failed. Quoted customer $452. to install board. Customer approved repairs. Installed new main board and tested. Washer is working great. Washer is now fixed."

We serviced a

LG WASHER

Model WT7300CW/01

Near Ramsey, MN 55303

Matt

Job Details: 02/01/2023

"Customer complaint is, LEAKING AND MORE SO WHEN LARGER LOAD. Inspected and tested. Found the inlet hose is leaking from were it wore a hole through from rubbing. Quoted customer $283. to install new hose. Customer approved repairs. Part on order. ; ordrd 1 5214EA3004B (Inlet hose) and 1 AGB72932407 (Nozzle)"

We serviced a

GE REFRIGERATOR

Model GSH25ISXJSS

Near St. Cloud, MN 56303

Seth

Job Details: 02/01/2023

Fridge gets too cold. The sealed system has failed. The fridge runs constant to cool the freezer this causes the freezing the the fresh food section.

We serviced a

KENMORE WASHER

Model 110. 47561602

Near Sauk Rapids, MN 56379

Seth

Job Details: 02/01/2023

"Customer is concerned the washer makes a bad noise and during the spin cycle, it chases them out of the house. Upon arrival and inspection, I found the rear main bearing has 1/8 in play. The bearing has failed. there is damage to the door boot, the spin basket, and the rear main tub. Please call and authorization. ; saved tckt"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUS2642LF0

Near Sauk Rapids, MN 56379

Seth

Job Details: 02/01/2023

"Ui is dead and its not cooling. The main board is not sending power to the UI board, and the UI board also is bad. I left a quote but they would prefer to replace it."

We serviced a

GE REFRIGERATOR

Model PFSS5RKZCSS

Near Roseville, MN 55113

Nate

Job Details: 02/01/2023

"Refrigerator was dead. Replaced bad condenser fan, but still didnt run. Also had a bad board. Old fan shorted out the board. Replaced the board with our truck stock and now its running great. Room temp. Told them it will take 24 hours to get down to 35 and 0. ; used 1 WR55X11098 (MAIN BOARD) from stock"

We serviced a

GE REFRIGERATOR

Model PFE28KMKFES

Near Rogers, MN 55374

Matt

Job Details: 02/01/2023

"Customer complaint is, BTM OF FF SECTION FREEZING. Inspected and tested. Found the FF compartment evaporator fan has failed. Quoted customer $386. to install new fan. Customer approved repairs. Defrosted evaporator and installed new FF evaporator fan. Tested and everything is working great. Refrigerator had a software update available, so I installed it. Refrigerator is now fixed. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock"

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Saint Paul, MN 55105

Delton

Job Details: 02/01/2023

"Found that the door cables broke and door falls open. Customer approved estimate. Also found that the side mounting brackets broke off and are part of the tub. Only other way is to use granite mounting kit but the cabinets are offset so it might not work (see picture) i explained to customer that i would adjust the feet of dishwasher best i could so it is held in place that way.Replaced door cables, tested and door now opens normally and does not fall down. Dishwasher is secure and does not wiggle around. Dishwasher is working good.; used 1 4933DD3001BDNS (HINGE CABLE) from stock"

We serviced a

SAMSUNG WALL OVEN++

Model NV51T5511SS/AA

Near Minnetonka, MN 55305

Phillip

Job Details: 02/01/2023

"The customer says when they try to use the oven it will spark, make noise and pop the circuit breaker. I pull the oven out and remove the top cover and found the black wire at the terminal block is completely burnt up. This is commonly from either the screws being too tight and stripped or not tight enough. I gave customer quote for a new block and power cord. I ordered the parts from Macon.DG96-00173A block DG96-00492A power cord ; ordrd 1 DG96-00173A (TERMINAL BLOCK) and 1 DG96-00492A (TERMINAL BLOCK)"

We serviced a

BOSCH DISHWASHER

Model SHEM63W55N/13

Near Saint Paul, MN 55116

Delton

Job Details: 02/01/2023

Dishwasher did not drain even after running extra cycle. When im here the dishwasher drains and is working good. I pulled off kickplate and felt cold draft so during this cold spell we had I am pretty certain that the drain line froze and that was the reason and now that its warmed up thawed and now drains. Tested other functions and dishwasher is working good.I advised that when we have cold spell again to pull off kick plate and leave doors open and have small fan to circulate air. Dishwasher is working good.

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Clear Lake, MN 55319

Seth

Job Details: 02/01/2023

"Loud in during agitate and spin. Failed gear box, bad belt, and it needs a software update. I quoted but their warranty company declined repairs."