We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317TIW2
Near Minneapolis, MN 55407
Nate
Job Details: 02/20/2024
"Giving E58 motor error. Will not run. Has a new MCU from last time. I found a broken wire snapped off of the connector to motor. I spliced on 3 new connectors and it still doesnt run. Needs new connector (see photo) cant find part number. Ohmed out windings again on motor. All ohm at 6 ohms which is correct. Tech sheet says to replace MCU and motor as two fixes for this, but in test mode it wont let me do anything. It goes into test mode but wont fill with water, etc. Reached out to RJ and FW. Need further tech support. Whether we should come back with another MCU, or main PCB, or both. Also would want to come back with new connector/plug for motor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
LG REFRIGERATOR
Model LRFXS2503S/01
Near Elk River, MN 55330
Matt
Job Details: 02/20/2024
"Customer complaint is, UNIT HAS NO POWER. Inspected and tested. Refrigerator is completely dead. Theres 120V at the wall and at the board, but nothing turns on or runs. The board has failed. Needs a new board part number EBR87463701. They didnt send me any parts. Can someone have them send a new board to the customer and reschedule. ; saved tckt"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55419
Nate
Job Details: 02/20/2024
"Left tray good, right tray died mid cycle. Icemaker is dead again. Icemaker under warranty. FW said we can waive labor for my return visit to install. Beko said icemaker is under warranty. Last one was installed 3.5 months ago. Past the 60 days but only by 45 days. DW can you please make sure we get credit from Beko? ; ordrd 1 5931630100 (Icemaker)"
We serviced a
ASKO++ DISHWASHER
Model 728606/01
Near Minneapolis, MN 55424
Nate
Job Details: 02/20/2024
"Dishwasher shuts off after cycle. Spoke with Asko tech support. Needs new UI board and door seal. Also, latch is worn down and moves around and then door doesnt latch. Needs new door latch assembly. All part numbers attached. Gave customer initial quote but told her office will need to look up parts and call back with official quote. Please call back with official quote. ; saved tckt"
We serviced a
GE DISHWASHER
Model GDT665SMN3ES
Near Monticello, MN 55362
Matt
Job Details: 02/20/2024
"Customer complaint is, DW NOT COMPLETING CYCLE; ERROR H2O; BOOST WATER TEMP LIGHT IS BLINKING. RESET BREAKER DID NOT HELP. Customer is regularly using the 1 hour wash. Inspected and tested. Found the pressure sensor is plugged up with scum. This can happen when using the 1 hour wash, because it doesnt get hot enough to wash all the scum out. I cleaned it out and am still getting the error. I hooked up SmartHQ and theres no software update available. Dishwasher needs a new pressure sensor part number WD21X25468. They sent me a drain pump, circulation pump and main board. Can someone have Square Trade send the customer a pressure sensor and reschedule the customer. ; saved tckt"
We serviced a
SAMSUNG RANGE
Model NX58K7850SG/AA
Near Saint Michael, MN 55376
Matt
Job Details: 02/20/2024
"Customer complaint is, COOKTOP IS OK, C-A2 CODE. Customer said last time they used it, it wouldnt get above 170F. Inspected and tested. The C-A2 error is stored 4 different times. Temperature sensors both ohmed out good. Both ovens started heating and got above 170F when I tested it. I started a self clean because thats what the tech sheet says to do with this error and both fans are running and not giving the error. I can get the error to come up by holding the upper cooling fan blade and the lower air intake fan blade. Its got to be one of these fans failing, but Im not entirely sure which one. The lower one runs more and comes up in diagnostics in my parts help more often for this error. Quoted customer $530. to install new lower air intake fan. Customer approved repairs. Part on order. ; ordrd 1 DG31-00023B (BLOWER - FAN)"
We serviced a
DANBY FREEZER
Model DCF072A3WDB-6
Near Hanover, MN 55341
Phillip
Job Details: 02/20/2024
"When its plugged in the green power light comes on but it wont cool. The thermostat gets power. I jumped the thermostat and the compressor runs. It needs the thermostat. Please order the part and reschedule. I got the number off Danby site. Thermostat 1.03.02.01.171 ; snapped 4 QuickPics, states that autho needed"
We serviced a
BOSCH REFRIGERATOR
Model B36CL81ENG/03
Near Lakeville, MN 55044
Delton
Job Details: 02/20/2024
"Ran test of ice maker and it did cycle but making loud clicking noise also when it did cycle I can hear the water valve activate but no water comes. Needs new water valve and ice maker. Bosch notes also say there is a ice maker tool to order. Get autho, order parts and reschedule.Schedule 2 hours for repair. New Bosch model and never seen this ice maker before looks like i have to take out the freezer shelf and not sure where that tool goes. Giving myself extra time to figure it out.Dual valve 12028324; ice maker tool 00342180; ice maker 12028493; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF
Near Minneapolis, MN 55403
Phillip
Job Details: 02/19/2024
The left crisper drawer shelf had picked up and was not in place. I put the shelf back in the right position and then cleaned one of the glass shelves for the customer. No other issues found everything working good.
We serviced a
BOSCH DRYER STACKED++
Model WTW87NH1UC/02
Near Eden Prairie, MN 55347
Nate
Job Details: 02/19/2024
Replaced bad control board and swapped door hardware so it latches on the right side now. After 5 minutes of it running it heated from 69 to 80 degrees. Last time I ran it for a half hour and it didnt heat at all. Runs great now.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3054TSJ
Near Maplewood, MN 55109
Hyrum
Job Details: 02/19/2024
Customer states it takes a half hour to preheat. Put my digital thermometer in there and turn the oven on. It heated to 350? in 11 minutes. This seems like normal operation. Let the machine cycle a few times and confirm that the temperature setting was correct. Customer had temperature setup by about 15?. It was operating exactly where it was set. Everything looks good at this time.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Ramsey, MN 55303
Phillip
Job Details: 02/19/2024
"The complaint is the washer makes a loud screech noise in spin and the clothes dont come out as dry. I hooked up Newfi, there are no active fault codes. I tipped the washer back and found the belt is falling apart. I cleaned the pulleys and replaced the belt. I tested the washer empty and with a load of towels. The washer sounds better and the towels came out much dryer than before.
We serviced a
ELECTROLUX DRYER
Model EFDE317TIW2
Near Maplewood, MN 55109
Hyrum
Job Details: 02/19/2024
Dryer had thrown breaker. Reset breaker and took a listen to the dryer and it sounded really loud. Open the machine up and discovered some torn up clothes in the blower wheel. Possible that this is what caused the breaker to blow as the coil couldve overheated and shorted out. But inspected heater and at this time it seems to be working just fine. Ran it for a while and it heated and Ran great. No problems didnt blow breaker again. Everything looks great at this time.
We serviced a
GE RANGE
Model JGB645SEK2SS
Near Otsego, MN 55330
Phillip
Job Details: 02/19/2024
The complaint is the oven is not baking. I verified the oven broils but does not bake. I tested the bake ignitor and found it tested bad. I quoted the customer for the repair. I replaced the bake ignitor and now it tested good.
We serviced a
HISENSE REFRIGERATOR
Model HRF266N6CSE
Near Wayzata, MN 55391
Adam
Job Details: 02/19/2024
"Customer complaint is water, not dispensing and broken dispenser. On arrival right away. Notice at the cover itself with the button was missing and broken. Also some interior parts were broken inside so we replaced all limb parts. Customer also had mentioned about humming noise and we found that was just the icemaker filling with water. Everything else is working properly.
We serviced a
ASKO++ WASHER
Model W6424W
Near Maple Grove, MN 55311
Matt
Job Details: 02/19/2024
"Customer complaint is, IT DOES NOT AGGITATE OR SPIN. HE REPLACED THE CONTROL BOARD LAST MONTH(SHORTED). Customer said the board was fried so he replaced it and it worked for about 10-15 loads and is now doing the same thing. Its draining, but the drum is not turning. I called Asko Techline and talked with Amy and we found a bad motor and the board is fried again. Installed new motor, belt and board. Reprogrammed board for auto door opening and extra rinse per customer. Tested and washer is working great. Washer is now fixed."
We serviced a
LG WASHER STACKED++
Model WM3400CW
Near Stillwater, MN 55082
Hyrum
Job Details: 02/19/2024
"On arrival, I took the top dryer off of the bottom washer using an all dolly. Opened up the machine and removed the old dispenser. Installed the new dispenser and put everything back together. Rest the units. Ran the machine for about 15 minutes and detected. No leaks. Let it fill and drain a couple of times. Everything looks great now."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Prior Lake, MN 55372
Delton
Job Details: 02/19/2024
Customer says has slow leak on left side underneath washer. There was still a puddle when I am here and they hadnt used washer in 5 days. Found that leaking from water line to washer. I tightened hose and no more drips. I ran test on washer and did not see any other leaks from washer.Customer will use as normal and check hose if any leaks on floor continues.Washer is working good.
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Lakeville, MN 55044
Delton
Job Details: 02/19/2024
Replaced front drum seal. Tested and dryer runs quiet and is working good.
We serviced a
KENMORE DRYER
Model 110.870087601
Near Cold Spring, MN 56320
Brandon
Job Details: 02/19/2024
"Customer states there is a noise on the inside and its not heating correctly. Disassembled found the belt was starting to shred. Checked and found all rollers and idler pulley rollers free and smooth. Checked for debris in the dryer venting inside found none. Checked the speed at the back of the dryer it was 24 mph outside it was 14. Customer approved the vent cleaner tried cleaning form the outside and got some debris out, the brush stops and binds up halfway. The vent pipe in the wall is in an enclosed area and is not secured and wants to come apart. Customer is going to have a vent cleaner company cleaned the vent out."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mound, MN 55364
Adam
Job Details: 02/19/2024
"customers complaint is unit not working properly, not rspinning out. Put unit in test mode getting the 0E one and wont let me do anything which is common on this unit. It needs a new control board. Unit wont let me clear the code or do anything more than that.; ordrd 1 W11550649 (BOARD - TEMPERATURE CONTROL ATC 3)"
We serviced a
AMANA REFRIGERATOR
Model BC20E-L
Near Maple Plain, MN 55359
Adam
Job Details: 02/19/2024
"Call Smith complaint is unit making a loud noise. Customer already had unit halfway pulled out and told me that its a condenser fan making noise. He was spraying foil and would go away now and wont do that. Expected the condenser fan didnt see really any flaws in it, beside it being a loose mounted. Unplugged the unit to clean up condenser fan and condenser itself plugged it back in. Heard a little bit of a noise coming from the condenser fan coming from the freezer evaporator fan tried to clear or fix it and theres nothing I can do the motor itself where the shaft is is getting loose and making the noise will need new part doesnt look like these available. Not sure if we can find an eBay part or something else I would sublet for, the customer would like to fix the fridge if possibleFan motor. C3689302; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80R7061US
Near Saint Joseph, MN 56374
Brandon
Job Details: 02/19/2024
"Customer states the unit is not cleaning correctly.Ran unit, sounds like the spray arm is stuck hitting the door nonstop. Removed lower rack found the spray arm manifold split. Quoted the customer and the customer approved. ; saved tckt"
We serviced a
SPEED QUEEN LAUNDRY CENTER++
Model ATGE9AGP113TW01
Near Minneapolis, MN 55408
Nate
Job Details: 02/19/2024
"Dryer dead. I found a detached internal vent and lots of lint built up. Found a tripped thermal cutout. Reset the cutout on the burner housing. Part D510702. Cleaned all lint out of dryer and blower housing. Tested it but board isnt sending out correct output voltage and it needs a new board. Need to replace board and thermal cutout. Board is D513797P. Ticket created. DW can you please order parts and schedule return visit with customer?; saved tckt , states that autho needed"
We serviced a
ASKO++ DRYER
Model TD30
Near Minneapolis, MN 55408
Phillip
Job Details: 02/19/2024
"The power light comes on but it does not light up the display. I found one of the 15 amp fuses was bad. I replaced the fuse but its still not working. I do not get 230 volts across the contacts in the board but I get 120 from each side. One of the thermostats is bad but I dont know from the break down which is which. I called tech line and he told me to replace everything even the main board. Please just get a quote for the parts listed below plus the 15 amp fuse I replaced and labor then contact the customer. I tried but blue book would not pull up a good price. 251499 thermostat235487 thermostat234659 thermostat; used 1 MICRO1 (CF15SB 15 AMP FUSE) from stock, states that autho needed"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Minneapolis, MN 55439
Nate
Job Details: 02/19/2024
Dishwasher just hums. Doesnt circulate water. I ran it. Wash motor is worn down. Quoted for and ordered new CASING ASSEMBLY PUMP/WASH MOTOR. ; ordrd 1 ABT72989206 (Casing assembly pump wash motor)
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS176TW01
Near Elk River, MN 55330
Matt
Job Details: 02/19/2024
"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Parts on order. ; ordrd 1 D510207P (Front seal) and 1 RB170002 (Roller kit)"
We serviced a
KENMORE RANGE
Model 790.92803015
Near Burnsville, MN 55337
Delton
Job Details: 02/19/2024
"Oven will preheat but not maintain temperature. Also upper right burner element not getting hot but customer said not to give a quote on that as well. When first turning oven the bake element will get hot but then after preheat the bake element will not get power and not cycle heat back on. burn spot on board, needs control board but also quote for upper right element as well.Control board shows not in stock. Find part and quote customer.Control board 316560127; element 318178110; saved tckt"
We serviced a
BEKO RANGE
Model 7732187920
Near Wayzata, MN 55391
Nate
Job Details: 02/19/2024
"Right front burner doesnt spark at all. Told customer it most likely needs a new spark module. I took the cook top apart and swapped the wires at the spark module terminals for the two front burners, and then the left one didnt work but the right did. So it does indeed need a new spark module. 268600001 per encompass. DW CAN YOU PLEASE ORDER THIS AND SCHEDULE RETURN VISIT? ; saved tckt , states that autho needed"
We serviced a
GE DRYER
Model GTDP280EDOWW
Near Minneapolis, MN 55416
Nate
Job Details: 02/19/2024
"Not running. Found the bulkhead full of lint and debris. I cleaned that out, vacuumed out dryer, and installed two new bearing glides. Old glides were worn down. Runs great now.
We serviced a
GE RANGE
Model JBP64D0M2CC
Near Otsego, MN 55301
Matt
Job Details: 02/19/2024
"Customer complaint is, NOT KEEPING TEMP. Customer said its 20F-30F off on the cool side. I pulled out range and ohmed out the sensor and its good at 1072 ohms. I preheated oven and watched it cycle and its cycling perfectly between 330F and 370F for about 30 minutes. The temperature gauge thats in there is responding slowly, but eventually got to 350F. Thats what they were going off of. I showed customer his gauge and mine after 30 minutes and they were reading 350F. Range is operating and testing perfectly."
We serviced a
BEKO RANGE
Model SLGR24410SS
Near Saint Paul, MN 55107
Delton
Job Details: 02/19/2024
Customer states that when she sets oven for 320 which is the lowest it goes she said it never gets up to that temperature.This model doesnt use glow igniter and has a hold down and spark for 5 seconds until oven is lit and thermostat will adjust the always on flame but will just lower or incase flame on bake burner tube. While temperatures 350 and higher has full flame until desired temperature then lowers the flame to low and then will incase flame when cycling temperature. Flame never turns off after the initial ignition.Based on that any temperatures lower than 350 the oven just uses a low flame so it will probably take 40 minutes to reach the 320 temperature.Its similar to a cabin range and can be lit with match for the oven to work if there is no electricity.I explained this to customer. And the expectation of how this oven works.Oven is working as manufacture designed as im here.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FSMS01
Near Mound, MN 55364
Adam
Job Details: 02/19/2024
Installed part from last diagnosis. Once installed test and now unit is working properly.
We serviced a
MIELE** DISHWASHER
Model G 4225 SCU
Near Minneapolis, MN 55406
Hyrum
Job Details: 02/19/2024
Opened up the machine and pulled out the old anti return valve. The weight inside the valve was definitely stuck and not able to move like it should. Replaced it with the new valve and put the filter back in place. Filled and drained a couple times to test it and did not hear the same rattling noise as before. Much better sounds great.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Plymouth, MN 55446
Phillip
Job Details: 02/19/2024
The ice maker does not make ice. I jumped t and h and it would not fill. I jumped l and v and it sparked. I found the contacts on the module bad and the fill valve solenoid is open. It needs the whole kit. I went to Sundberg and got the whole kit then replaced the ice maker and water valve. I cycled the ice maker and now it fills.
We serviced a
KENMORE REFRIGERATOR
Model 10660232904
Near Waite Park, MN 56387
Brandon
Job Details: 02/19/2024
"Returned with parts, installed drip pan, removed the cover and installed new fan motor. Working great.
We serviced a
SAMSUNG WASHER
Model WA05R5200AW/US
Near Chaska, MN 55318
Adam
Job Details: 02/19/2024
Customers complaint is back of valve is broken where the hot water connects. installed part tested and unit is working properly now.
We serviced a
ASKO++ DISHWASHER
Model DBI663IS.U
Near Eden Prairie, MN 55347
Adam
Job Details: 02/19/2024
"Customers complained is getting the F12 error code. Customer said they were out of town for five weeks came back and this was happening. Remove filter and notice some buildup of slime from the soap. Vacuumed out the water, wiped everything down and steamed the inside of the unit and cleaned out pressure sensor reassembled and everything is working properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB956RBC1
Near Maple Grove, MN 55369
Phillip
Job Details: 02/19/2024
The heating element was broken. I replaced the heating element and verified its not leaking.
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN115TW01
Near Saint Paul, MN 55105
Nate
Job Details: 02/19/2024
"It is stopping in the cycle and not draining on its own. They said its done this twice since I was here. The two times they tried using it. I needed to get an error code, which was only possible by running it on the cycle they had it on. I kept it on that cycle (warm, large, heavy duty) and ran it. It went all the way through the cycle with no issues. Was here with it for an hour. It fills, agitates, drains, fills, rinses, drains and spins great. I asked them to take a video of the flashing lights on the display next time this happens."
We serviced a
BEKO DISHWASHER
Model DDS25842X
Near Saint Paul, MN 55107
Delton
Job Details: 02/19/2024
"Customer said dishwasher would sometimes get E01 error or that she would have a hard time to start a cycle. According to manual once you power on dishwasher you can change cycles/options but if door is not closed within 5 seconds the display will shut off and options/display will need to be selected again. Once cycle starts you cannot change options but display will still shut off after 5 seconds of door opening and will need to power back on and it will pick up where it left off, otherwise you need to push and hold button 3 seconds to cancel cycle to change options.I showed customer how to work it and check for display otherwise the dishwasher will not respond.Dishwasher drains every time and soap dispenser opens. Tested cycles all functions are working good. Dishwasher is working to manufacture specs and design as im here."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Minneapolis, MN 55406
Nate
Job Details: 02/19/2024
"Replaced bad sump assembly. Runs great now. Did notice a humming sound when detergent module opened. Customer stated that started 2 or 3 months ago. I tried to get it to stop but it doesnt. Eventually it may die. They would like to continue to use as is and if it dies in the future, they will put pods directly into dishwasher."
We serviced a
GE WALL OVEN++
Model jt3800sh4ss
Near Eden Prairie, MN 55347
Adam
Job Details: 02/19/2024
"Remove broken glass vacuumed up all the glass also lay down protective blanket, so no glass got out on the floor. Installed the new glass and now unit is back to original condition."
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA
Near Eden Prairie, MN 55347
Delton
Job Details: 02/16/2024
Customer had 1E error flashing on display but fridge still cooling and working. I power cycled fridge and error did not come back and refrigerator was cooling and all functions are working. Based on that error the sensor is out of range. Sensor ohm in range when testing.I informed customer that it could of been a power surge but if the error keeps coming back that the sensor would need to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monticello, MN 55362
Matt
Job Details: 02/16/2024
"Customer complaint is, NOT CLEANING DISHES PROPERLY. Tenant said its not cleaning well and leaving white spots on dishes. Inspected and tested. This dishwasher is brand new. Dishwasher is clean on the inside and sump is also clean. I ran dishwasher through test mode and there's no stored errors and there's good water pressure and heater came on and was drawing over 7amps. Dishwasher is operating and testing perfectly. Theres nothing different I can do to make this work any better. I did notice the incoming water was cold when it filled in test mode, so I filled dishwasher again and it took 5 times of filling before the water got warm, and then I ran water at the sink for over a minute before it got somewhat hot, but still not great. I advised customer to run the water at the sink until it gets hot before starting dishwasher. This should help with the cleaning. Tenant said their water is not very hot and it takes like 7 minutes for the shower to get hot. I talked to Wil and explained what I found and that its a water temperature issue."
We serviced a
LG WASHER
Model WT300CW
Near Woodbury, MN 55125
Hyrum
Job Details: 02/16/2024
Customer says it starts to flood really fast as soon as any water starts flowing into the machine. Lifted up the machine and checked the bottom. Discovered the drain hose connecting to the tub head come off. Replace the hose and put on new hose clamps to keep it in place securely tested with a fill. Seems to be not leaking and looks great.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rogers, MN 55374
Phillip
Job Details: 02/16/2024
The dishwasher will not drain. When the drain pump starts a makes a humming sound but the impeller will not spin. I removed the drain pump and found a rubber seal wrapped around the impeller. The seal is not from the dishwasher. It must be from a sports bottle or something. The dishwasher drain good now.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/07
Near Minneapolis, MN 55448
Phillip
Job Details: 02/16/2024
The dishwasher does not dry the dishes and gives the e09 heating error. I pulled the dishwasher out and tested the heater. The heater in the pump was bad. I quoted the the customer for the heat pump. I replaced the heat pump and then ran the dishwasher. I found not leaks and it working good now.
We serviced a
ASKO++ DRYER STACKED++
Model T411VDWU
Near Buffalo, MN 55313
Brandon
Job Details: 02/16/2024
"Returned, got unit down, disassembled replaced the belt and motor. Checked all drum rollers and bearings making sure they were not damaged or stuck. Reassembled, cycled and tested out, put unit back."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS5
Near Andover, MN 55304
Phillip
Job Details: 02/16/2024
The customer complaint is the fresh food does not cool as well but the bottom half is very cold and there is a loud noise. The noise stops when the door is opened and starts when the food is closed. The fan runs when the door is closed and stops when the door is opened. I removed the evaporator cover and found ice forming around the evaporator fan blade and the fan blade was hitting the ice. Water is dripping down from the ice maker fill tube when it fills the ice maker with water. I put a rubber tube around the ice fill pipe and then a zip tie around that to hold it in place. I advised the customer to give it 24 hours for the temps to recover.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Clearwater, MN 55320
Brandon
Job Details: 02/16/2024
"Returned, customer said the fresh food compartment is freezing up. Removed the shelfs had to steam the back cover to get it off, got it off and found all the wires plugged in, removed all the wires and plugged back in. Unplugged unit and waited a min, plugged back in and the codes went away."
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN115TW01
Near Forest Lake, MN 55025
Hyrum
Job Details: 02/16/2024
Replaced the water valve and tested seems to be working a lot better now.
We serviced a
GE DISHWASHER
Model GDT665SMN0ES
Near Maple Grove, MN 55311
Adam
Job Details: 02/16/2024
"Complaint is sounds like something is rubbing while its running or making noise while its running, he thinks its coming from the top rack. Ran unit multiple times with nothing in it and no noise whatsoever sounded good. Unit is not leveled. Re-leveled unit and re-mounted properly. Had customer fill unit to see if it would make the noise customer had a little bit of noise happening, looked inside and found one of the pots was rubbing the spray arm cause it was sitting through one of the holes Removed and repositioned pan and now unit is operating correctly. It might just be getting loaded unproperly and making a noise because everything mechanically is running properly."
We serviced a
LG DRYER
Model DLG7301WE
Near Big Lake, MN 55309
Matt
Job Details: 02/16/2024
"Customer complaint is, STOPPED WORKING. Error tE1. Inspected and tested. Thermistor, thermostat and fuses all test good. Customer approved repair. Installed thermistor kit and tested. Installed new board and tested. Dryer is working great. Dryer is now fixed."
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW01
Near Chanhassen, MN 55317
Delton
Job Details: 02/16/2024
"Replaced user interface board, tested and all functions are working and no phantom beeps as im here. Washer is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Big Lake, MN 55309
Matt
Job Details: 02/16/2024
"Customer complaint is, ICE MAKER NOT WORKING. Inspected and tested. Found when the water is turned on to the refrigerator, water is constantly flowing into the ice maker. The valve has failed. Installed new water valve and tested. Ice maker cycled and filled with water and is not leaking into the ice maker anymore. Ice maker is now fixed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Minneapolis, MN 55428
Phillip
Job Details: 02/16/2024
The complaint is the fresh food is warm but the freezer is ok. I found the fresh food temp was over 40 degrees and the freezer is around 0. I verified the fresh food damper does open and the fan does come on and blow air into the fresh food compartment. I checked for faults and there are none. I reset the board.
We serviced a
SAMSUNG DRYER
Model DV419AEW/XAA
Near Elk River, MN 55330
Matt
Job Details: 02/16/2024
"Customer complaint is, HEAT NOT WORKING - DOES NOT HEAT UP. Inspected and tested. Found the heating element is burnt out, the belt is shredding and the idler pulley is seizing up. Customer approved repairs. Installed new heating element, idler pulley and belt. Tested and dryer is heating great. Dryer is now fixed.
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW3
Near Saint Michael, MN 55376
Phillip
Job Details: 02/16/2024
"The complaint is the dryer does not start and wont tumble or anything. I found the belt was broken. I removed the drum and found the front and rear rollers are not turning. I quoted for the belt and roller kit. I cleaned and oiled the shafts and installed all the new rollers and idler and then replaced the belt. The dryer now runs and heats.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Minneapolis, MN 55418
Delton
Job Details: 02/16/2024
"After oven preheated and attempting to reignite the bake igniter can hear spark but did not ignite. Found that the oven has been dropped at one point as the cavity is bent and the gas valve that inserts into the bake element was bent and barely inserted into bake tube. I bent valve back and is now fully seated. Also bent the igniter so I had to replace that. Replaced igniter, tested and oven is reached temp and is cycling heat on and off normally and keeping at correct temperature.Oven is heating and working good.
We serviced a
SPEED QUEEN WASHER
Model AWN311SP111TW01
Near Saint Paul, MN 55108
Hyrum
Job Details: 02/16/2024
"On arrival, I went ahead and installed the pump and motor. Machine was still not working. Discovered that the start call for the motor was not getting power. Inspected the contacts and a timer. It looked like they were burned up pretty bad. Went ahead and got a timer from Sunberg and came back with it.installed the motor and reinstalled the original motor. Installed the new timer. Put everything back together. It is not working correctly and everything looks and sounds great.
We serviced a
SPEED QUEEN WASHER
Model AFN50FSP111TW01
Near Saint Paul, MN 55108
Hyrum
Job Details: 02/16/2024
Disassembled the door and replaced the frame. Tested the door swing and made sure that it was able to latch and start correctly. Looks good now everything is running great.
We serviced a
LG WASHER
Model WM2277HW
Near Rice, MN 56367
Brandon
Job Details: 02/16/2024
Customer states the unit was get a code LE.Ran unit on the diagnostic mode found the spin cycle seemed slow. Ran unit empty on normal cycle. Customer said it now is working fine. Suggested to him the hall switch maybe going out. He approved the repair. Replaced the Hall switch. Cycled and tested. Unit running as it should.
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Saint Paul, MN 55105
Hyrum
Job Details: 02/16/2024
Replaced the drain pump with the new part. Pulled both side panels off the machine and hooked it up while it was still sitting in front of the cabinets. Ran it for about 15 minutes looking for leaks and I didnt see any other additional leaks after the new drain pump had been installed. Everything seems to be running fine. Reinstalled the dishwasher for the customer. Tested it in place and it seemed to good as well.
We serviced a
SCOTSMAN++ ICEMAKER++
Model DCE33A-1SSD
Near Saint Michael, MN 55376
Brandon
Job Details: 02/16/2024
Returned with parts. Disassembled unit installed new timer and cube size control. Plugged in unit. The unit started up. ; states that autho needed
We serviced a
SPEED QUEEN WASHER
Model AWN63RSN116TW01
Near Coon Rapids, MN 55433
Phillip
Job Details: 02/16/2024
"When the washer spin its loud and doesnt matter is it has a load or not. Its worse with a load but still makes noise without. I removed the hub and basket and the seal looks fine. The noise is definitely coming from a bearing. The speed rams up and down. The drive control should be order to have image its not working right. I listed all the parts it will need. I advised the customer we will submit this to speed queen then let her know when we do. Allow 3 hours on return. Tub kit 204383Lower bearing kit 39253Drive bell seal 205061Hub kit 766P3ADrive control 203612; snapped 1 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near St. Cloud, MN 56304
Brandon
Job Details: 02/16/2024
"Customer was getting a F7E1 code.Ran diagnostics confirmed the code code, tested the wires on the main board. Checked the wiring on the shift actuator found no issues, customer approved the replacement of the actuator ; ordrd 1 W11481722 (Shift actuator)"
We serviced a
JENN-AIR RANGE
Model JES9800AAQ
Near Rogers, MN 55374
Phillip
Job Details: 02/16/2024
"A few of the buttons on the label dont respond and the broil element stays on after the preheat. The oven heated up in about 6 minutes and the broil was on after preheat was reached and stayed on in bake until I turned it off. It needs the control panel and main board. I was unable to find them in stock using my parts help. The customer would like someone to look up the parts and if not available please let them know. Parts listed Control panel WP74005749Clock with harness WP74009320; snapped 2 QuickPics, states that autho needed"
We serviced a
GE WALL OVEN++
Model Jkp90dp1ww
Near Elk River, MN 55330
Matt
Job Details: 02/16/2024
"Customer complaint is, OVEN TURNS ON BUT DOES NOT HEAT. ALREADY REPLACED TEMPERATURE SENSOR. Inspected and tested. Found the red L2 wire was melted at the connector. Customer okayed me cutting wires and rewiring. I cut out the melted wires and reconnected outside the connector. Tested and still no heat. I found the relay on the board has failed and is not turning power on to the elements. Quoted customer $640. to install new board. Customer approved repairs. Part on order. Please schedule me 2 hours. ; ordrd 1 WB27T10914 (CONTROL BOARD - MAIN, SIGNAL, TEXT, TOUCH, ETC.)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR
Near Minneapolis, MN 55446
Adam
Job Details: 02/16/2024
"Customer ice maker not working. Customer says it keeps on frosting up and gets stuck then they have to defrost it and Ill start working. Its been acting like this for a long time. Unit has never had the icemaker kit installed. Needs the new icemaker kit to resolve this issue for the bluebook for repair, customer approved. Ordered part and rescheduled.; ordrng 1 DA82-02695A (I/M ICEMAKER)"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS/G91629NWU
Near Minneapolis, MN 55410
Delton
Job Details: 02/16/2024
Compressor not running found that the compressor inverter control board board is bad. Getting power to inverter but not to compressor. Customer approved estimate and wants to pay for overnight shipping. Scheduling for Tuesday.; ordrd 1 5970511500 (INVERTER BOARD)
We serviced a
KENMORE REFRIGERATOR
Model 10660232904
Near Waite Park, MN 56387
Brandon
Job Details: 02/16/2024
"Customer said the refrigerator fresh food section was warm, the freezer is ok.Removed the shelf and cover from the freezer and found the drain was plugged, steamed out the unit. Found the fan was intermittently turning, the fan will turn if you push it other wise it sits still. After cleaning out the ice checked the drain and pan found the pan was cracked and leaking water. Customer approved the repair, Ordered new fan motor, fan blade, and pan. ; ordrd 1 WP2315539 (Fan motor) and 1 WP2163777 (Fan blade) and 1 WP2254574 (Drip pan)"
We serviced a
GE RANGE
Model CGS985SET5SS
Near Saint Paul, MN 55105
Delton
Job Details: 02/16/2024
"Customer said oven making whoosh sound and bang as it oven turns on and throughout the cycle. Can smell gas as it is happening. I checked amp dray of igniter and seems ok but replaced anyways and first time it ignited was fine but then next time the burner has big flame on burner and had strong gas smell.Appears that gas valve or regulator on oven is not regulating correctly.Looking up parts i see the gas valve for bake,broil but not sure if there is a gas regulator built in? Because i informed customer that if the house gas regulator could be bad that would also cause this issue.Could you double check for me about gas valve or regulator. Either way part is not in stock and customer wants to proceed to get it replaced.Range gas valve WB19K10079 - i did replace igniter as well 5303935066; saved tckt"
We serviced a
GE WASHER
Model GTW33OASK2WW
Near Saint Paul, MN 55102
Ivan
Job Details: 02/15/2024
"The unit would not run due to a bad lid switch. To correct this, I replaced the lid lock switch with a brand new kit. After testing the cycles and drain spin, there were no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt780SAEM1
Near Minneapolis, MN 55416
Adam
Job Details: 02/15/2024
Installed parts from last diagnosis once it was installed tested everything is working properl.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FTRT21IL5DMG
Near Oakdale, MN 55128
Ivan
Job Details: 02/15/2024
"Installed a brand new ice maker. After testing the cycle, it fills properly and works great.
We serviced a
GE REFRIGERATOR
Model PWE23KSDBSS
Near Saint Michael, MN 55376
Phillip
Job Details: 02/15/2024
"The customer complaint is some of the foods like eggs, sour cream, carrots freeze. I hooked up the newfi tool. The only active fault was for the fresh food evaporator abnormal defrosting. It has extended the defrost time more than 5 times. There was a fresh food door open for more than 15 inactive code. That was from 26 days ago. They said it has been acting up for about 2 to 4 weeks. I ran the fans and all the heaters. The evaporator is not frosted up and the fresh food fan is working properly. I did find some ice around the fan. I cleared the ice. When the compressor starts it does make a loud bang. The customer said he has noticed that noise for a while now. I cleared the codes and checked for any updates. I found not service bulletins and not firmware updates needed. The fridge is a 23 cubic and its a little over packed. There is several packages of food against the side and back walls. I explained about air flow and how poor air flow can cause random items to freezer. Especially items with little sugar and lots of moisture in them."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Avon, MN 56310
Brandon
Job Details: 02/15/2024
"Customer stated the unit was not drying.Disassembled found the heat element was not working. Customer approved new heat element. Installed cycled and tested, unit is heating as it should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYBA
Near Minneapolis, MN 55403
Nate
Job Details: 02/15/2024
"Not draining. I cleaned out drain line and where drain line connects to plumbing. Totally clean. Then I ran it again and noticed a crackling sound in drain pump. Took apart drain pump and found a broken piece of hard plastic. Removed all debris from drain pump and then ran it again a couple times, but didnt drain very well. I also looped up the drain line to help prevent back flow. Found a broken drain pump. Replaced, and now it drains great.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Saint Joseph, MN 56374
Brandon
Job Details: 02/15/2024
"Returned with part, disassembled unit, installed new door seal, cycled and tested.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Chaska, MN 55318
Adam
Job Details: 02/15/2024
Install new bearing kit from last diagnosis. Repair went really smoothly. After putting diagnosis mode make sure it was spinning and everything told customer wait 24 hours before use unit is working proper.
We serviced a
ROPER DRYER
Model REL2950KQ2
Near St. Cloud, MN 56301
Brandon
Job Details: 02/15/2024
"Customer states there was a burning smell.Disassembled the back of the dryer cleaned out vents that were full of debris, made sure the heater and housing was cleaned out. Reassembled and cycled and tested the heater cycled like it should the unit was very loud, removed the front cover and drum found rollers were worn and one had rubber peeling off the wheel. Quoted the customer new wheels. Customer approved- replaced the wheels. Checked the speed on the outside vent speed was 19.1 mph, unit operating as it should"
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317TIW2
Near Minneapolis, MN 55407
Nate
Job Details: 02/15/2024
Not running. Gives a motor error. Replaced bad motor control board. Now it runs great.
We serviced a
MAYTAG RANGE
Model MGR5755QDS
Near Minneapolis, MN 55410
Nate
Job Details: 02/15/2024
"Oven trips breaker for bake. I found a bad igniter. Replaced igniter, now it doesnt trip breaker and heats great.
We serviced a
SPEED QUEEN DRYER
Model ADEE9RYS177TW01
Near Lakeville, MN 55044
Delton
Job Details: 02/15/2024
Replaced thermistor and vent cover. Customer has not gotten vent clean but had someone coming out later today. Tested and dryer itself is heating and working good. Once vent is clean dryer will be working good.
We serviced a
SAMSUNG DRYER
Model DV328AEW/XAA
Near Saint Michael, MN 55376
Phillip
Job Details: 02/15/2024
"The dryer was not heating. I tested the heater and the heater is bad. I quoted for the repair. I oiled the rollers, vacuumed out the whole dryer and relayed the heater assembly. The dryer heats good and the air flow outside is good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monticello, MN 55362
Phillip
Job Details: 02/15/2024
The dryer is no longer heating. I verified the dryer is getting 240 volts. I removed back and tested the heating element. I found the element is bad. I replaced the heater element and hooked the dryer back up. The air flow is good and its heating good.
We serviced a
KENMORE REFRIGERATOR
Model 795.78093.901
Near Chanhassen, MN 55317
Nate
Job Details: 02/15/2024
"Light only comes on if you flick the button on the side (door switch). I pulled the switch out, it was sparking inside. Replaced switch, works great now.
We serviced a
ELECTROLUX WALL OVEN++
Model EI27EW45JS3
Near Victoria, MN 55386
Adam
Job Details: 02/15/2024
Customers complaint top oven not working. Verified complaint. Top oven wont bake or broil. Disassembled to get to board. Removed relay board and found a bad relay for the top oven. They approved the repair. Installed new relay. Reassembled unit. Tested and now top oven is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Champlin, MN 55316
Phillip
Job Details: 02/15/2024
The fresh food ice maker was not making ice. The ice maker had a bad thermistor fault code. I replaced the ice maker and then reset the power. I advised the customer to give it 24 hours to make ice.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Eden Prairie, MN 55347
Nate
Job Details: 02/15/2024
The left hinge thats a part of the tub assembly broke off. Ive never seen that before. Best educated guess is it came compromised from the factory. Normally those welded bolts do not break off. Non repairable since you have to replace the entire tub assembly.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/00
Near Minneapolis, MN 55445
Phillip
Job Details: 02/15/2024
The compressor has failed. Today I replaced the compressor and filter. I leaked checked the joints and purged with nitrogen. I pulled a vacuum and then recharged the system. The pressures look good. The fridge is in the garage so I advised the customer to give it 24 hours to cool.
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVW/A2
Near Waconia, MN 55387
Adam
Job Details: 02/15/2024
"Customer complaint is not operating now. After making bunch of noise. Just assembled the unit. Found the back roller completely gone and the idler pulley destroyed. All our rollers seem good. Quoted customer bluebook installed new parts cleaned up all rollers, cleaned out the blower wheel and Reassembled with new parts in. way better and is operating correctly
We serviced a
KITCHENAID RANGE
Model KGST307HBS6
Near Saint Paul, MN 55105
Ivan
Job Details: 02/15/2024
"Customer complaint: The oven takes longer to heat up than usual. To address this, I installed a new igniter. After testing a cycle, the oven heats up quickly with no issues. Additionally, I took readings and confirmed that it reaches 350?F, working great.
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ1
Near Mound, MN 55364
Adam
Job Details: 02/15/2024
Customers complaint is no heat. Verified complaint unit is tumbling but no heat on either settings. Look through the people to watch the igniter. Never started to glow remove the back cover tested the thermostat that was bad and quoted customer bluebook customer approved installed part tested working properly. The dryer vent is very short so Ill make sure it was all cleared. Everything is cleared and good airflow.
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Lakeville, MN 55044
Delton
Job Details: 02/15/2024
Replaced timer and thermostats. Tested on auto dry and timer is advancing past where customer said to was stuck at. Dryer is cycling heat normally and is working good.
We serviced a
ASKO++ WASHER
Model W6424W
Near Wayzata, MN 55391
Adam
Job Details: 02/15/2024
"Customers complaint is getting in the F 12 code, which is the water error code. Verified. The water is connected on disconnected water. Turned it back on not getting any pressure. There was a extension piece removed that now Im getting water and I found a bunch of little debris. Log in the filter. Cleared it all out now its working the house is under construction right now and project manager explained they had the water shut off and turn back on and then this happened. So I showed him and explained what I did so if it happens again, they could always clear it themselves to. Tested unit afterward its working properly. Also had to re-level it a little bit and now its good."
We serviced a
GE RANGE
Model JGB660EP1ES
Near Maple Grove, MN 55369
Phillip
Job Details: 02/15/2024
The customer complaint was when they bake there is a gas smell from the oven. When I arrived the customer had told me yesterday he looked in the oven and noticed there is a mat on the bottom of the oven and it was covering the bottom vents. I explained why they should not use that mat at all and they should not use anything that can cover the vents. When the vents are covered they will starve the burner for air and that can cause the gas smell and it to produce CO. We removed the mat and ran the bake. The oven smelled normal and no issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Eagan, MN 55122
Delton
Job Details: 02/15/2024
"Found that the float nut assembly was loose and due to water marks. Also found that that there was a lot of soap suds that could also cause leaks from float. I tightened float nut and ran test and no leaks. Could of been from too much suds, I recommended to use finish dishwasher soap to reduce suds.I did quote for new float nut and grommet. Customer will change soap and use as normal and call back if still leaks and needs parts replaced."
We serviced a
SAMSUNG DRYER
Model DV45H6300ew/a3
Near Minneapolis, MN 55441
Nate
Job Details: 02/15/2024
"Dryer not drying well. I ran it on a timed dry and found that it heats up to 140. After cleaning vent it runs at 180. Heats great. Did a vent cleaning for free. Found bad rollers and a bad belt. Replaced those. Runs great now.