We serviced a
BEKO FREEZER
Model BUFR2715WH
Near Eagan, MN 55123
Nate
Job Details:
12/20/2023
"Stopped cooling. Then they smelled a burning smell like burnt plastic fish. Found the heater in the drain pan under the evaporator burnt and melted through the blue plastic that encases it. The portion of the heater that runs down the plastic drain burnt a hole through the plastic drain inside the freezer. Unplugged the heater and plugged unit back in. Gave it 15 minutes. Would need new heater 5830210200, new UI and new board per Beko. 6114762100 and 5984211801. None working. Also though because hole is burned through casing, Dave at tech support will notify Paul, since that is non repairable. Please follow up with Beko on next steps. Photos attached. ; O-emld tckt"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Edina, MN 55416
Nate
Job Details:
12/20/2023
"User interface gave F2 E1 error, makes buzzing from console. Then started also giving F1 E1. Needs one or both parts. Would start with console by just plugging in ribbon connector. If that doesnt fix it, then would try new control board with original UI. Customer would like call back on having Control board overnighted to them from Indiana. I can get the UI from Sundberg on will call. Ordered that and will pick up. DW can you please call customer back with quote for overnighting the main control TO THEIR HOUSE. DW is ordering W11099784 and having shipped overnight. ; ordrd 1 W10913685 (User Interface Panel)"
We serviced a
LG REFRIGERATOR
Model LRFVS3006D/02
Near Stillwater, MN 55082
Ivan
Job Details:
12/20/2023
"Pending they send the wrong ice maker .; O-emld tckt , states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 795.74043.411
Near Maple Grove, MN 55311
Nate
Job Details:
12/19/2023
Replaced torn gasket. Steamed it to help it expand. Shuts much better now.
We serviced a
GE COOKTOP++
Model JP3030DJ1BB
Near Plymouth, MN 55447
Adam
Job Details:
12/19/2023
"Installed part from last diagnosis. Once the switch was installed, tested multiple times make sure it worked properly reassembled unit then tested all switches and everything again"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Eden Prairie, MN 55344
Adam
Job Details:
12/19/2023
"Customer complaint is getting a beeping noise when shutting door, and then will not start. Pulled unit out tested door latch. Door latch is testing good followed continuity to the board. Its all good wiring in the latch itself is reading properly. I dont get service here to hook up. SmartHQ had homeowner restart breaker. He did restart it more than once and never worked for him, I had him leave it off for over 20 seconds turned back on and it started working so either just plain with the wiring or just restarted the control board kicked it on usually its a control board. Hes kind of known for control board issues explained if it happens again try to reset if not, we will have to quote and order a board before returning."
We serviced a
MAYTAG MICROWAVE
Model Mmv4205fz-3
Near Saint Michael, MN 55376
Phillip
Job Details:
12/19/2023
The microwave light does not always come on when the door is open and sometimes when you press start it says close door. The interlock switches failed. I replaced both interlock switches. I tested the microwave and now its working good. No more issues.
We serviced a
BEKO DISHWASHER
Model DUT36522W
Near Saint Paul, MN 55116
Nate
Job Details:
12/19/2023
"Replaced all the wires. Replaced bad board. Replaced flow sensor and case break. Ran it, now it runs great.
We serviced a
ELECTROLUX DISHWASHER
Model FFCD2418US3A
Near Columbia Heights, MN 55421
Nate
Job Details:
12/19/2023
"Not draining. Ended up finding hardware from cabinet (a buffer pad) stuck in air gap. I uninstalled air gap and cleaned out the debris. Got approval for repair first. Runs great now, drains great."
We serviced a
LG REFRIGERATOR
Model LRFDS3016D/01
Near Anoka, MN 55303
Phillip
Job Details:
12/19/2023
Today I replaced the fan motor and all parts. The condenser fan is working so it should start to cool down. I advised the customer to give it 24 hours.
We serviced a
MAYTAG DRYER
Model MGDC300XW0
Near Eden Prairie, MN 55347
Adam
Job Details:
12/19/2023
"Coach is complaint dryer, not running anymore and getting a burning smell. Can here at home on arrival. Remove the top of the unit started. It could hear it.. I can hear the motor humming and started burning. Disassemble completely. Started unit same thing motor is seized quoted for blower wheel and motor. Installed parts. Cleaned up lint and oiled rollers. Reassembled. Tested and its working great
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Champlin, MN 55316
Phillip
Job Details:
12/19/2023
The dryer squeals when it runs. I found the idler pulley is stuck. I replaced the idler pulley and oiled the other rollers. I vacuumed out all the lint. The dryer sounds good now and heats.
We serviced a
LG DISHWASHER
Model LDP70808SSS
Near Brooklyn Park, MN 55444
Phillip
Job Details:
12/19/2023
The customer said the steam and dry function is not working. At the end of the cycle they get the HR fault. That fault is for it not heating. I removed the dishwasher and tested the heater on the pump. I found the heater is open. I replaced the wash pump motor with heater. I ran the dishwasher and now its working good and heats.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Stillwater, MN 55082
Ivan
Job Details:
12/19/2023
"I installed a new Pump & motor, also replaced the main water valve. I tested and ran cycles, and the machine works great. Additionally, I noticed that the machine was very dirty with calcium from water and recommended the owner clean the unit with a special detergent designed for cleaning dishwashers."
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Victoria, MN 55386
Adam
Job Details:
12/19/2023
"Pulled the fridge out to start repair and finally got the noise to happen for myself. Was able to trace the noise to the back cover, and the back casing of the fridge chattering against each other. When the compressors at a certain point, it makes the two metals rope against each other and chatter. Theres no double sided tape left, or is kind of deteriorating on the back of the cover so redid the double sided foam tape resecured tested multiple times now the noise is eliminated. showed and explained to customer unit is now working properly."
We serviced a
AMANA DISHWASHER
Model ADW662EAB
Near Minneapolis, MN 55445
Nate
Job Details:
12/19/2023
"Complaint is that dishwasher doesnt always clean. They use finish, and I tested water and its soft. Ran it for an hour. It fills, circulates, drains and heats perfectly. I asked them what dishes look like when dirty after a cycle and they showed me examples. Hard food dries onto dishes. So I inspected the float, and found the float to be gunked up with food residue. Float sometimes gets stuck in up position, so dishwasher doesnt fill with water. I uninstalled float assembly and cleaned it thoroughly, then reinstalled. Runs great.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW
Near Stillwater, MN 55082
Ivan
Job Details:
12/19/2023
"The machine runs great with no issues. The customer complained of water leaks, but there is no sign of any leaks. She mentioned that perhaps she used too much soap, which could cause it to leak over the tray door."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Saint Michael, MN 55376
Matt
Job Details:
12/19/2023
"Customer complaint is, START BUTTON DOES NOT LIGHT UP. Inspected and tested. The start button isnt responding. Needs a new control panel. Customer approved repairs. Installed new control panel and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
GE DISHWASHER
Model GDF640HGM2WW
Near Saint Paul, MN 55128
Ivan
Job Details:
12/19/2023
Installed new U/I board. Tested cycles great no issues .
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Zimmerman, MN 55398
Matt
Job Details:
12/19/2023
"Customer complaint is, PROBLEM WITH THE TEMP CONTROL - ERROR CODE F6 E1 ON ELECTRIC RANGE AND THE FRONT DOOR PANEL POPPED OFF. Customer said it got really hot in they smelled a burning electrical smell. Inspected and tested. Temperature sensor tested good at 1074 ohms. Found the bake relay has failed and is sticking and the front glass panel is falling off. Installed new board and front glass panel and tested. Range is now fixed."
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Big Lake, MN 55309
Matt
Job Details:
12/19/2023
"Customer complaint is, DEAD. Inspected and tested. UI is unresponsive. Customer power cycled it from the breaker box and it came on after the second time.
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A551
Near Big Lake, MN 55309
Matt
Job Details:
12/19/2023
"Customer complaint is, STOPS IN MID CYCLE, OPEN/SHUT THE DOOR NOW 4 DISPLAY OF CIRCLES WILL NOT STOP. Inspected and tested. Found the main board has failed. Needs a new board. Installed new board and tested. Washer is working great. Washer is now fixed."
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1645TS
Near Minneapolis, MN 55445
Phillip
Job Details:
12/19/2023
The microwave is dead. I found the fuse is popped. I replaced the fuse with a 15 amp fuse. I installed the parts from the choke kit. I tested the microwave and its working great.
We serviced a
GE RANGE
Model PHB925SP3SS
Near Minneapolis, MN 55446
Phillip
Job Details:
12/19/2023
The induction module was bad. I replaced the whole module. All burners work and the oven heats up.
We serviced a
FRIGIDAIRE RANGE
Model GLEF378CSB
Near Cold Spring, MN 56320
Brandon
Job Details:
12/19/2023
"Customer says the oven overheatsFound the relay was stuck for the oven, will need to quote the customer for a new board, ; snapped 2 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Otsego, MN 55362
Matt
Job Details:
12/19/2023
"Customer complaint is, ICE MAKER QUIT WORKING. Inspected and tested. Freezer temperature is 0F and FF is 39F. The ice maker is stuck upside down. I cant get it to cycle in test mode. I installed new ice maker and ice maker cycled upside down and then stayed there. In test mode nothing happens. The UI board is what controls the ice maker and its not sending the proper voltage to the ice maker. Needs a new UI board. The board is a kit that replaces the main board to. Part on order. ; ordrd 1 W11533213 (UI board kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD7555DS0
Near Minneapolis, MN 55416
Nate
Job Details:
12/19/2023
It fills with water but doesnt circulate. Found the motor is internally broken. Main pcb sends 120 VAC to it but it doesnt run. Quoted for new sump motor assembly. Coming back Thursday to install. ; ordrd 1 WPW10605057 (Sump motor assembly)
We serviced a
WHIRLPOOL DRYER
Model WGD86HEBC0
Near Sartell, MN 56377
Brandon
Job Details:
12/19/2023
"Customer states they smell gas from the dryer Turned gas behind dryer back on removed the top, and front of dryer used gas detector found no trace of gas, turned unit on and tested, the unit short cycles and had very noise, took apart and found debris in the bulkhead assembly, stated smelling the gas used the meter found it leaking out the valve. Checked and found the valve is backorderd. Reassembled and put the unit back together to find out if the noise was repaired from Removing the debris. Found there is still a noise, took the front off and checked the fan for hair line cracks and did not find anything on the fan damaged. Could not find the valve on any part breakdowns; snapped 2 QuickPics"
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Minneapolis, MN 55443
Phillip
Job Details:
12/19/2023
"Today I replaced the main control board and temp sensor. I plugged it back in and tested. Now the oven light flashes on and off and the cooling fan and convection fan come on randomly. I checked all the wires and its wired correctly. I out the old board back in and its still acting up. I unplugged the range and plugged it back in. Its kind of working now so I didnt want to thought it anymore. I advised the customer to call Beko. This issue is a mess and I dont know what it needs. I would reorder the main board the other rear board, the selector switch and the temp switch. I need 3 hours on return if I go back. ; states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS02
Near Chaska, MN 55318
Adam
Job Details:
12/18/2023
"Customers complaint icemaker, not working. She said it started making hollow cubes and then eventually slower producing ice then eventually not working. Removed icemaker and found it was halfway full of ice cleared it out reinstalled icemaker put it through complete harvest cycle filled icemaker only about a quarter of the way. The water dispenser itself is working at average pressure. Tested water hardness level in its extremely high. Removed water line for icemaker from valve and tested was getting weak water pressure out of the valve will need new valve. We replaced it about 11 months ago. Still covered under warranty for part not labor. Ordering part and rescheduling customer.; ordrd 1 WPW10420083 (Valve)"
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFF
Near Saint Paul, MN 55116
Delton
Job Details:
12/18/2023
Customer said that the convection fan hasnt been running for a month and not heating food correctly. On this model it uses the convection fan during the bake cycle. As im here it is running but customer said it hasnt and it just started turning back on. I did find that the convection element is open and not heating. Since its intermittent both control board and convection fan motor and convection element would need to be replaced.ST sent parts to customer that were not correct. I did gab those while we wait for these parts.Relay board 5304516862; convection element 5304518014; convection fan motor 316256100; saved tckt
We serviced a
UNKNOWN GARBAGE DISPOSAL
Model .?
Near Victoria, MN 55386
Adam
Job Details:
12/18/2023
"Tenants complaint, garbage disposal, not working. Can hear it home but nothing. Verified complaint during the same thing as customer complaint about. Motor is seized use the wrench to turn the motor underneath and you can feel a grinding needs new garbage, disposal folded blue book for new disposal, its over approved amount. Spoke with Mr.Hale he said they will send it up for approval. Please send info for approval ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 W11316364 (DISPOSAL) from stock, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1514TS3
Near Minneapolis, MN 55406
Nate
Job Details:
12/18/2023
Frigidaire fridge with freezer on top. Customer paid for someone to come out because his freezer was room temp. start capacitor was installed. Still room temp. The compressor is running but the evaporator only has a little frost coming into the evaporator and then it stops. Sealed system issue. Compressor drawing .57 amps on both red wire and blue wire. Please call customer with quote for sealed system work. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Excelsior, MN 55331
Adam
Job Details:
12/18/2023
"Customer complaint was icemaker, not working with giving an E5 code. He went to test himself tried to figure it out. Ended up unplugging the unit let it unplug for a while, plugged it back in and it started working with all the air. He did have an issue with cooling the fridge afterwards though Went through test mode found the evap fan in the freezer not working. Will need evap fan. Looks like this fan isnt available. Can we please do a search and see if we can make something happen.W11224591 fan motor; ordrng 1 W11224591 (EVAP FAN MOTOR (NON-STANDARD TM REAR WALL))"
We serviced a
WHIRLPOOL RANGE
Model WFG520SOAS2
Near Excelsior, MN 55331
Adam
Job Details:
12/18/2023
"Customers complaint unit that igniting bake and just pouring in gas. Disassembled to inspect igniter, tested unit and can hear it clicking but never igniting will need new igniter and service bulletin wiring kit. for this issue also of not igniting and shortening to side ordered parts below and rescheduledWP9758079 igniterWPW10701462 wiring; ordrd 1 Wp9758079 (Igniter) and 1 WPW10701462 (Wiring)"
We serviced a
BEKO MICROWAVE
Model NOTAVAILABLE
Near Saint Paul, MN 55104
Delton
Job Details:
12/18/2023
"Found that door switch is bad an caused fuse to blow. Also found that switch holder is worn out causing door latcht to not hit switches in correct timing. Customer approved estimate. Replaced switch holder, switch and fuse. Tested and microwave is heating and working good. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 MICRO2 (20 AMP FUSE), and 1 MICRO8 (1/4' MICROSWITCH) from stock, ordrd 1 Wb10x25607 (Door switch holder)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Plymouth, MN 55447
Phillip
Job Details:
12/18/2023
"There are several issues with the washer. When the lid is closed it wants to pop back up and if you hold it down it locks but then when you let go it pops up and it thinks the lid is open. There are several fault codes. Per the code it needs the shifter. It will need all the parts listed below. Please get approval and contact the customer. F2-e1 f7-e4 f7-r3 f5-e1Hinge left W11551369Hinge right W11551376 Lid lock W11394572 or W11700916??Shifter W11481722Lid W11413336; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SG/AA
Near Roseville, MN 55113
Delton
Job Details:
12/18/2023
"Not making ice. Found that there was 2 cubes jammed in ice maker. Removed jammed ice and ran test and ice maker cycles and fills. Will need new ice maker, plastic teeth are warped and likely causing jam.Over autho costs. Need to get autho.I ordered part just need autho and confirm, and reschedule.; ordrd 1 DA97-13718C (Ice maker)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18P6BSB2
Near Minneapolis, MN 55403
Nate
Job Details:
12/18/2023
Occasionally fridge stops running and he hits the cold control and it starts back up. Made sure no loose wires. All wires secure. Quoted for cold control. Attached ticket. ; ordrd 1 241537103 (Thermostat)
We serviced a
LG WASHER STACKED++
Model WM8000HVA
Near Maple Plain, MN 55359
Adam
Job Details:
12/18/2023
Had an extra tech removed dryer from on top of washer disassembled washer to get to drain pump from last diagnosis. Replaced drain pump once installed. Tested multiple times. Unit is now draining properly. The way they have the drain hole set up. It does run really high up so you get a little bit coming back when it stops of water. Nothing I can do on that they know and are aware of that issue. Reinstalled the dryer reassembled everything made sure everything is working properly.; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock
We serviced a
SAMSUNG RANGE
Model NX58R9311SS/AA
Near Elk River, MN 55330
Matt
Job Details:
12/18/2023
"Customer complaint is, OVEN DOES NOT HEAT UP OVER 175. Inspected and tested. Found the ignitor is fried, but the board is not sending 120V to the bake ignitor. The broil ignitor is working. Oven needs a new ignitor and board part number DG92-01084E. I cant find this board in stock. Customer would like to go ahead with this repair if we can find the board and do the repair before Christmas. Can someone see if they can find this board and get back to the customer asap. I can use a truck stock ignitor. ; saved tckt"
We serviced a
LG COOKTOP++
Model NA36K7750TS/AA
Near Rockford, MN 55373
Phillip
Job Details:
12/18/2023
The valve for the back left burner will not turn. The valve is stuck. It needs a new back left burner valve. I found the part number but I cold not find the part in stock at the 3 distributors I can order from. Encompass may have it. I gave a blue book quote but advised price could change. Please figure out who has and contact the customer. Valve DG94-01493A; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVQ01
Near Minneapolis, MN 55435
Nate
Job Details:
12/18/2023
Power on but compressor and fans not running. In service mode compressor was getting 120 to inverter board but compressor not running. Installed new inverter board and now condenser fan will run for 2 seconds and stop. Compressor getting power but wont run. Needs new compressor. Please call customer with quote for new compressor. Told them after we install the compressor it may also need inverter board if the old one is bad. Please quote them for a new inverter as well in case it also needs that. ; saved tckt
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near St. Cloud, MN 56301
Brandon
Job Details:
12/18/2023
"Customer said the door was locked and the unit was full of water. Got the door unlocked, found the drum was full of water, drained out the water, found the filter was clogged, cleaned out filter, did a drain and spin. No issues. Customer had pulled the dryer out and asked me to hook back up. Put the dry back and hooked up."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near St. Cloud, MN 56301
Brandon
Job Details:
12/18/2023
"Returned, installed the motor, cycled and tested for leaks."
We serviced a
MAYTAG DRYER
Model PYG4557AWW
Near Champlin, MN 55316
Nate
Job Details:
12/18/2023
Making a scraping sound. Found the felt seal was worn down. I put on the new seal. The drum doesnt rub now on the front metal cross bar above the bulkhead.
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Lakeville, MN 55044
Delton
Job Details:
12/18/2023
"Replaced bake burner, igniter and side rack. Tested and no longer making proofing sounds and is heating even and working good."
We serviced a
ZLINE++ RANGE
Model RA48
Near Savage, MN 55378
Delton
Job Details:
12/18/2023
Spliced in wires to new bake element. Tested and oven is heating.
We serviced a
SAMSUNG RANGE
Model NX58K7850SSA
Near Minneapolis, MN 55431
Delton
Job Details:
12/18/2023
"Open igniter, not glowing. customer approved estimate. Replaced igniter, tested and oven now heats and is working good.
We serviced a
GE DISHWASHER
Model GTW220ACK7WW
Near Woodbury, MN 55129
Ivan
Job Details:
12/18/2023
"Adjustments for the launching mechanism went out of alignment. After adding shims, the machine works fine. Happy customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbury, MN 55129
Ivan
Job Details:
12/18/2023
"Door will not close evenly. Adjusted as needed and checked for any issues. After making this adjustment, the door now closes fine and looks good."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Maplewood, MN 55119
Ivan
Job Details:
12/18/2023
"During the visit, I discovered that the F1 E1 alarm is associated with an internal overflow issue. The possible cause is a malfunctioning main water valve. To address this, I recommend replacing the cold water valve. If the problem persists, it's advisable to clean the main water filters and drain filter. After conducting these steps, I tested the appliance, and it now operates without any issues."
We serviced a
LG DRYER
Model DLG0452G
Near Minneapolis, MN 55426
Phillip
Job Details:
12/18/2023
The dryer does not heat. I verified on time dry it does not heat. I removed the drum and found the front roller was stuck and not spinning. The bottom fuse was popped. I reset the fuse and replaced the roller then vacuumed out the dryer. The customer just cleaned the dryer duct. Its heating good now.
We serviced a
WHIRLPOOL RANGE
Model FGF326ASB
Near Minneapolis, MN 55404
Nate
Job Details:
12/18/2023
"Broken igniter when I got here. Missing screws for the igniter and the heat deflector. Used our screws and nuts and installed new igniter. Heats great now. Let it heat to 350 in 7 minutes. Turned gas back off when I was done, they had gas off when I got here.
We serviced a
ELECTROLUX DISHWASHER
Model EDW7505HSS0
Near Minneapolis, MN 55403
Nate
Job Details:
12/18/2023
"Replaced bad drain pump. Other than the user interface being tricky to respond, dishwasher itself runs great now."
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/20
Near Minneapolis, MN 55419
Nate
Job Details:
12/18/2023
Replaced bad circulation motor/heat pump. Ran it for 30 minutes and it doesnt give the water inlet error. Everything runs great now.
We serviced a
LG REFRIGERATOR
Model LDCS24223S/01
Near Saint Paul, MN 55118
Delton
Job Details:
12/18/2023
"Replaced ice maker, tested and ice maker cycles and fills. No banging sounds. Ice maker is working good."
We serviced a
AMANA DRYER
Model NDE2335AYW
Near St. Cloud, MN 56301
Brandon
Job Details:
12/18/2023
"Customer states the unit will not turn on.Removed the covers and checked the thermostat and high limit thermostat both need to be replaced, the wires for the heat element are melted. Vacuumed out the unit, cleaned out the blower housing. Customer approved the repair. Part on order. ; ordrd 1 WPW10116735 (Thermostat 2 wire)"
We serviced a
GE REFRIGERATOR
Model GFE28GSKISS
Near Otsego, MN 55374
Matt
Job Details:
12/18/2023
"Customer complaint is, GASKET IS COMING OFF AND THERE IS FROST IN THE FREEZER. Inspected and tested. Freezer temperature is -1 and FF is 38F. The freezer door is not sealing because the gasket is falling out and now the freezer is full of ice and frost. Theres a service bulletin for this exact issue and it says to replace the gasket with updated part number. Quoted customer $342. to install new gasket. Customer approved repair. Customer had refrigerator unplugged and defrosted when I got here. Installed new freezer drawer gasket and tested. Freezer is sealing nicely. Refrigerator is now fixed. Customer did not answer my calls or text, so I left a message to call the office so you can collect payment. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model NONE
Near Elk River, MN 55330
Matt
Job Details:
12/18/2023
"I called Wil and hes going to take care of it and I dont need to do anything. I drove there, but didnt go in. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"
We serviced a
KENMORE DISHWASHER
Model 665.14572N610
Near Minneapolis, MN 55443
Phillip
Job Details:
12/18/2023
The dishwasher is not washing. I verified it fills with water its just not pumping. It needs a new wash pump. I dont have it on my van. Im ordering the pump and will be back on Wednesday l .; ordrd 1 W11032770 (MOTOR/PUMP ASSM)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Andover, MN 55304
Phillip
Job Details:
12/18/2023
"I found water is leaking from the gear case tub seal. The stator and rotor are saturated with water. Both parts are rusty. I will need the gear case, the clutch, the rotor and stator. I had to use the customers Dewalt impact to get the agitator bolt out. The agitator is stuck and I cannot get it out. I may have to cut it off. I sprayed some really strong penetrating oil down the center of the agitator to see if that will help loosen it when I come back. Please get approval for the extra parts in addition to the parts that were already sent. I will also need more time. Stator W10915700Rotor W10915701Agitator W11550891Screw W10752187; states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Saint Joseph, MN 56374
Brandon
Job Details:
12/18/2023
"Customer states the ice marker was not working again. Was informed the ice marker worked for a week since the last time I was over. Checked and found the fill tube was frozen up. Removed the water dispenser cover and checked the voltage found the heater getting 16 volts. Checked the resistance of the wires serving the heater they tested ok. Found the door switch was not giving the correct voltage when the door was closed. If the switch was pressed it would close and give the heater the correct 120 volts. Ordered a new switch, taped the switch closed for the ice marker to run. Ran a test on the fill, the ice melted out of the fill tube and the tray filled with water. ; ordrd 1 W11396033 (Light switch)"
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS36MBX00
Near Eden Prairie, MN 55347
Adam
Job Details:
12/18/2023
Install new fan from glass diagnosis still not working. Started doing some wire tracing and found that I was getting 117 V through line one but whenever I hooked up my neutral I would lose my 117 V checked all the wire connections all the plugs all that was fine. Had Phil also help me trace wiring ended up tracing it all back to the control board verified no control board available. quoted customer to send board off. She would like to use the fridge for Christmas and the holidays then send it out. Phil and I found out I can hook up the wiring to the condenser fan so whenever the condenser fan is running the fan is running for the meantime. Quoted customer for sending board off on return visit. 650 I explained I will charge $179 of labor as of now which will be deducted out of the total. Call will call back to reschedule.SENDING OFF FOR BOARD REPAIR part#2000789
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMQ5
Near Maple Grove, MN 55369
Phillip
Job Details:
12/15/2023
The defrost drain was plugged up so water was backing in the bottom of the freezer and leaking out. I removed the door and bins then the rear cover. I defrosted the drain and removed the ice. Now water can drain into the drip pan.
We serviced a
GE DISHWASHER
Model GDF510PGJ5WW
Near Fridley, MN 55432
Nate
Job Details:
12/15/2023
"Customer complaint is that it isnt washing well. I plugged in newfi. It runs all components great. The heater, circ pump, drain pump, detergent dispenser, etc. tested water. Its the hardest it can be. 25 on a scale of 1-25. Explained how this will make it tough for it to get dishes clean. Also, did a firmware update.
We serviced a
CRITERION RANGE
Model CGR51P1W
Near Rice, MN 56367
Brandon
Job Details:
12/15/2023
"Customer was getting error 2 code Removed covers and tested the igniter, the igniter would run and not light the oven burner, put the amp meter on and was not getting even 2 amps. removed and replaced the igniter. After new one was installed cycled and tested the new igniter worked. Put all the covers back on cycled and tested. Oven starts right up now"
We serviced a
GE WASHER
Model GTW845CSN1WS
Near Rice, MN 56367
Brandon
Job Details:
12/15/2023
Customer stated the control was locked. Pushed the 2 buttons and unlocked the controls
We serviced a
MAYTAG WASHER
Model MVWC6ESWW
Near Minneapolis, MN 55419
Nate
Job Details:
12/15/2023
"Replaced bad transmission, clutch and coupler. Cleaned up motor and balance ring. Doesnt wobble anymore. Runs great.
We serviced a
GE DRYER
Model MISSING
Near Minneapolis, MN 55417
Nate
Job Details:
12/15/2023
"Heat cutting out after a few minutes. Found bad gas coils. Replaced coils, heats great and maintains heat well now.
We serviced a
LG RANGE
Model LSG4511ST/00
Near Saint Michael, MN 55376
Phillip
Job Details:
12/15/2023
The customer said the oven is baking too hot and she thought it was because the convection fan was on. Advise the customer on a gas LG range. The convection fan is always running. I took temperatures and found the oven was cooking about 35 to 40? too hot. We went into settings and under temp adjustment. The temperature has been raised up 35?. I set the temperature back down to zero and advise customer.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Rosemount, MN 55068
Delton
Job Details:
12/15/2023
Replaced soap dispenser. Tested and it now opens and rinse aid activates. Dishwasher is working good.
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Saint Michael, MN 55376
Phillip
Job Details:
12/15/2023
Today I replaced the compressor and the filter drier. I updated the board. I leaked checked the system and then purged it with nitrogen. I pulled a vacuum for 15 minutes. I recharged with 134a. No other issues found. I advised the customer to let cool for 6 hours before filling it up and give 24 hours for temps to back to normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Oakdale, MN 55128
Ivan
Job Details:
12/15/2023
"Visited customer's home to troubleshoot the unit. No issues were found during testing. The customer complained that soap would not disperse and would be left in the tray. However, during my test, the dispenser door functioned properly, and the soap dissolved right away. The heating element also performed well, producing adequate heat. The values for the heating element were measured at 12 ohms and 5 amps.I ran various test modes, and all functions are currently operating as expected"
We serviced a
SAMSUNG DRYER
Model DV42H5200EWA3
Near Otsego, MN 55330
Phillip
Job Details:
12/15/2023
"The dryer made a loud bearing sound. I found the two rear rollers were shot, and the idler pulley was stuck. I replaced two rear rollers and the idler and then oil the two front ones. I vacuumed out the lint and put the dryer back together the dryer sounds better now.
We serviced a
BOSCH DISHWASHER
Model NONE
Near Chanhassen, MN 55317
Adam
Job Details:
12/15/2023
"Customer complaint unit leaking. Customer had plumber out. They replaced the water line and said its dripping from the valve. Turned water on and was leaking from the valve. Customer approved. Installed part. Once installed turned water on. No leaks turned on unit filled multiple times then let unit run for 15 minutes no leaks.
We serviced a
LG DISHWASHER
Model LDTS5552D.ABDESNA
Near Saint Joseph, MN 56374
Brandon
Job Details:
12/15/2023
"Customer was getting a code IEWhen I arrived customer stated the machine has worked good the last 2 uses. Cycled and tested filled it with water let run, drained the water out, checked the water line for kinks or tight bends (ok) checked the LG app and found a bulletin for the code, followed the bulletin. Checked the filter and found it had a film or slim in it. Cleaned the filter reinstalled cycled and test, the valve worked and it sounded like more water was flowing, drain hose was dripping, repaired the hose, informed customer a new drain pipe with a bigger barb may be needed."
We serviced a
KITCHENAID WALL OVEN++
Model KEBC207KWH05
Near Woodbury, MN 55125
Ivan
Job Details:
12/15/2023
"Installed a new fuse. After testing, the unit works great, heating up properly with no issues. Both the top and bottom are working perfectly."
We serviced a
GE LAUNDRY CENTER++
Model GUD27ESSM1WW
Near Spring Park, MN 55384
Adam
Job Details:
12/15/2023
"Installed part from last diagnosis and new guide from bearing. Once installed reassembled and tested unit multiple times units working properly showed the tenant all the black on the front guide, explaining how it would rub up against the clothing. Unit is working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Maple Grove, MN 55369
Phillip
Job Details:
12/15/2023
The customer said when he runs the dishwasher the breaker in the garage will trip. I inspected the breaker and its an arch fault breaker. I checked the power cord connections and they look good. I ran the dishwasher test cycle twice and it never tripped. The heater comes on and stays on the whole time when its supposed to. The wash and drain motors sound good.
We serviced a
SAMSUNG RANGE
Model NX58K3310SS/AA
Near Minneapolis, MN 55423
Delton
Job Details:
12/15/2023
"Replaced both bake and broil igniter. Tested and both bake and boil gas comes on and is heating, Oven is working good.."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Maple Grove, MN 55369
Phillip
Job Details:
12/15/2023
When the door opens the door falls loose to the ground. I pulled the dishwasher out a few inches. I found the hinge rod fell out the hinge socket. I put the rod hook back in. I put a zip tie around both sides so it doesnt happen again.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Monticello, MN 55362
Matt
Job Details:
12/15/2023
"Customer complaint is, It sounds like the drive belt is squeaking when we are running the washer. Its intermittently happening. Inspected and tested. Theres no stored errors. I ran washer through service diagnostics and couldnt get washer to make any abnormal noises. I filled, agitated, drained and spun twice and everything sounds great. I tipped washer up and inspected underneath and everything looks good. Washer is testing good.
We serviced a
GE DISHWASHER
Model GDT645SYN0FS
Near Plymouth, MN 55446
Nate
Job Details:
12/15/2023
"Bad drain pump. Replaced pump, now it drains great. Found water leaking from sump seal. Pulled sump out and used special 3m sealant to stop leak. Also found water leaking from Inlet housing. Pulled housing off and cleaned mineral deposit off of seal and around seal. Cleaned it up, no leaks now."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Minneapolis, MN 55408
Delton
Job Details:
12/15/2023
"Replaced damper, tested and now recognizes when it is opened and closed. Refrigerator is working good.
We serviced a
LG WASHER
Model WM2487HWMA
Near Mendota Heights, MN 55118
Delton
Job Details:
12/15/2023
Replaced cold 4 way water valve. Tested and valve now shuts and no longer keeps filling. Washer is running and working good.
We serviced a
LG DRYER
Model DLG3401W
Near South Saint Paul, MN 55075
Delton
Job Details:
12/15/2023
Replaced Lint housing assembly with new lint trap. Old one was cracked and catching and ripping clothes. Also cleaned out inside dryer of lint build up. Tested and no longer rips clothes. Dryer is running and cycling heat normally. Dryer is working good.
We serviced a
KENMORE REFRIGERATOR
Model 106.74909401
Near Minnetonka, MN 55345
Adam
Job Details:
12/15/2023
Installed new fan from last diagnosis. The last new fan was louder than normal. Installed new fan. Will need to get credit for defective part. New fan is definitely more quiet. ; states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WFW9470WR01
Near Minneapolis, MN 55418
Nate
Job Details:
12/15/2023
"Washer not filling with enough water and it gives F20 error. I disconnected the waterlines and checked pressure. Both valves were turned off, and a secondary valve was also turned off. I opened the valves and made sure no sediment built up. Gets stuck at 5 minutes and just keeps draining. Checked pressure sensor hose and its good. Wires are plugged in, either a bad pressure sensor or sensor and main pc . Customer called the warranty company. Told them main pcb is nla and we would have to search for it. We would start with pressure sensor and if that didnt fix it, they would have to still pay for part. But then unrepairable if we cant get board. Customer and I spoke with warranty company and they will call her back with approval. They called her back and said they will cover part of the pressure switch and if that doesnt fix it, they will take it from there. Customer said they will think about it and get back to us. I; saved tckt"
We serviced a
ELECTROLUX DISHWASHER
Model EDW7505HSS0
Near Minneapolis, MN 55403
Nate
Job Details:
12/15/2023
Dishwasher drain pump running super loud. Quoted for new one. Coming back Monday to install. ; ordrd 1 154757901 (Drain pump)
We serviced a
LG WASHER
Model WM2455HW
Near Saint Paul, MN 55117
Ivan
Job Details:
12/15/2023
"During the visit, the customer complained that the machine would spin but not move smoothly. After investigation, it was found that the drum bearings are worn out, and the main spinner support is broken. The following parts are needed for the repair:Washer Spinner Support 4434ER0002AWasher Tub Inner Rear 6306UU Bearing (replaces 4280FR4048L) 4280FR4048NWasher Rotor Assembly (replaces 4413ER1003C) 4413ER1003AWasher Rear Tub Gasket (replaces 4036ER3002A) 4036ER2004A3550ER0004H Drum Plastic HousingBearing 4280FR4048JPlease provide a quote for these parts, and if the customer decides to move forward with the repair, we can proceed accordingly.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Elk River, MN 55330
Matt
Job Details:
12/15/2023
"Customer complaint is, NOT WORKING. Inspected and found the bake element is fried. Quoted customer $302. to install new bake element. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Range is now fixed. ; ordrng 1 W10779716 (ELEMENT - BAKE (STANDARD))"
We serviced a
LG RANGE
Model LSG4513ST/00
Near Otsego, MN 55330
Matt
Job Details:
12/15/2023
"Customer complaint is, FLAMES COMING OUT OF THE BACK VENT. Inspected and tested. Found the convection fan has failed. Needs a new fan motor and blade. Parts on order. ; ordrd 1 3B72559A (Fan blade) and 1 EAU62343001 (Convection fan motor)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS1A
Near Minneapolis, MN 55410
Nate
Job Details:
12/15/2023
Fills with water when its not in use. Found a bad water valve. We dont carry this part but customer really wanted sooner fix since they are going out of town. Ran to a local parts distributor. Picked up part and came back and installed. Runs great now. ; pckd up 1 807047901 (Water valve)
We serviced a
LG DISHWASHER
Model LDFC2423V
Near Minneapolis, MN 55441
Nate
Job Details:
12/15/2023
Dishwasher giving an E1 error. Water inlet error. Valve not coming on. No voltage coming to valve. Checked continuity of red and gray wires from board to valve and they are good. No voltage coming from board. Needs new board. Cant find part number. Theres a note in the manual that says new part number (see attached photo). Can someone find main pcb number and call company with quote?; saved tckt
We serviced a
GE COOKTOP++
Model JP3030DJ1BB
Near Plymouth, MN 55447
Adam
Job Details:
12/15/2023
"Customer complaint Heard a very loud banging sound when stove had not been in use. Breaker in panel has popped and will not go back in place. no visible issues. Assume the banging was the stove? not totally sure. First thing I did was unhooked the wires at the junction box underneath inside cabinet. Capped the hot wires turned on breaker breaker now stays on, so we know its something to do with the cooktop turn the breaker back off. Disassembled cooktop and right away, known as the left front burner switch is burnt up and shorted out. Will need new switch . All of them are the same. WB24X40331 - SWITCH INFINITE CONTROL order from Dey. ; ordrng 1 WB24X40331 (Switch)"
We serviced a
GE REFRIGERATOR
Model ZISS420DXBSS
Near Plymouth, MN 55446
Nate
Job Details:
12/14/2023
Replaced bad damper assembly. Works great now.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW2
Near Eagan, MN 55123
Delton
Job Details:
12/14/2023
"Found that rollers are squealing. Customer approved estimate. Used repair kit that replaced roller, idler, belt. Tested and dryer is running quiet and working good.
We serviced a
KENMORE MICROWAVE
Model 405.75223310
Near Rockford, MN 55373
Phillip
Job Details:
12/14/2023
The microwave would not heat. Today I replaced the magnetron. I tested rhetorical microwave several times. The microwave is heating up good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT71OPAHZ1
Near Eden Prairie, MN 55347
Adam
Job Details:
12/14/2023
Customer complaint unit not draining or just trickling and drain. Customer said he had a handyman out there. They replaced the drain pump and tried to get it to work but couldnt figure it out. Right away I noticed they had a drain air gap on the sink counter unhooked the hose from the air gap put it in a drain started draining properly Explain to the customer that this is the issue needs to bypass the air gap and do a higher lube. Explain this is probably was the issue from the beginning. Installed drain holes properly with a high loop. Tested multiple times unit is now drain properly.