"Fan in freezer has been loud the last week and getting louder. I took temps. Its 29.4 in freezer and 45 in fresh food. Took evaporator cover off in freezer and found evaporator encased in ice. I put it into service mode and thermistors all passed test, and in defrost the heater came on. Sizzled. I steamed off evaporator, and looked up bulletins. Theres a bulletin for this issue. Consulted with RJ. Doors are lined up, seals are good, and drawers/baskets are good. Explained to customer that it either has a sealed system issue, or needs a kit. Ticket estimate for kit attached. They will think about it and get back to us. ; saved tckt , states that autho needed"

"The machine broke a belt, likely due to the customer washing a mat floor . I have ordered a belt kit for the repair from DEY. The part number is 959P3.; ordrd 1 959P3 (SPEED QUEEN IDLER LEVER/BELT KIT)"

"When it runs it makes a loud hum and no heat. It will need the magnetron and diode. I called global microwave to get the part number but got no answer. I listed the OEM parts. Please call Global and get the part numbers then contact the customer with a quote. I called the landlord and told him it will be at least 265 dollars more to fix. He would like a quote. These are the Frigidaire part numbers. Magnentron 5304509470Dioed 5304509479; snapped 1 QuickPics, states that autho needed"

"Customer states the ice maker is not working, removed the ice bucket and cover found ice maker mold had no water in it, the fill tube had ice on the end of it, removed the ice. The ice issue could have been a plugged water filter the customer changed it before I got there. The thermistor on the ice maker tested out of range. Tested the door switch and it seems to be not always closing all the way when the door is closed. Quoted the customer both the switch and ice maker. Customer is going to monitor the ice maker. If it starts making ice they will call , other wise the repair is approved ; ordrd 1 W11384469 (Switch) and 1 W10873791 (Ice maker)"

Leaving black marks on clothes. I took apart the dryer. SQ had sent a new drum and lint filter. I replaced both. Also vacuumed out dryer and cleaned it. Vent wasnt attached. Attached that too. The vent in the back inside of the dryer is rusty and charred and Im certain thats causing the majority of the stains. I cant find the part number. I included a picture of it and circled it on parts diagram. Too blurry to see part number though. DW can you find the part number and get authorization? ; O-emld tckt

"Customer complaint is stuff catching on lint tray. Clothes are caring. Also they were having a little issues with dry time. They said they kind of figured out the dry time with they had energy saver on. I did explain about the energy saver and it will not dry clothing properly or fully, especially on more full loads. Also, customer has unit in a built-in and no access to dryer vent from the one side. He would have to cut an access door into the cabinet so you could direct the dryer vent properly so it does not kink up. Hes getting airflow about 11 mph. Unit is a short bent its not dirty I think its just because its kinking up. He knows what he needs to do now for that issue looked at the lint trap and found there was a bunch of lint inside the lint trap to the blower, cleaned it all reassembled and now working properly. No need for parts. Nothing was broken."

The dryer would not start. I found. The belt was off. The idler pulley locked and failed. I replaced the pulley and vacuumed out the dryer. The dryer works good now.

"Customer stated they smelled gas and had issues keeping temps in the oven. Tested the amp draw on the igniter found it low, replaced the igniter cycled tested the unit preheated and stayed running"

Installed part from last diagnosiS. Tested multiple times made sure it was working properly was also getting a little bit of an ice dam so steam that out made sure that was cleared and the defrost drain pan. Everything now is working great let customer know if they have any issues to let us know.

"Installed a new fan motor. After testing cycles, the unit heats up quickly, and there are no more flames on the back of the cover."

"Complaint is it taking long then the other washer next to it. They fill the same amount of the laundry and about 16 minutes longer. Called Techline. He said it could be just the soap or how long takes to fill or drain time. He said that will never be right. Went through test mode everything worked properly. Only thing I can find is some shake which goes away once it gets up to speed. Techline suggests having customer clean unit and not watch the clock. Its an estimated time and long as its working it could be number of things. Had them fill unit for a full normal load started on a normal Eco like they normally do timed it with the timer itself. It ran two minutes longer than the timer itself so nothing too crazy. I have nothing I can find wrong with the unit. Just suggestion of cleaning it with the cleaners once a month watching what kind of soap theyre using, and how much soap they are using.

"Customer complaint is display is dead after self clean top of the unit working properly. Usually this is caused from a trip thermostat excess thermostat, tested and found that the thermostat was bad cold did bluebook for a new one disassembled unit replaced thermostat reassembled tested working properly now.

"Washer giving E18 error. They have run a drum clean cycle a few times and each time they get an E18 with lots of suds and water left at the end. 33% of the regular cycles they have some standing water at the end. Called Bosch tech support. When I ran a drum clean this morning, there were a large amount of suds. They said that there should be none after a drum clean was run last night. Customer says they use a half inch of detergent in cover of bottle per load, and loads arent dirty. They do a ton of laundry. Its HE detergent. Appears there is a build up of detergent residue causing over suds issues now. Customer will buy afresh, clean the tub, and cut back on detergent. Filter is clean and drain pump drains great when I put on drain. 6 month old unit. Brand new."

"Not heating. Found bad gas coils. Replaced the coils, vacuumed out dryer, cleaned and oiled rollers. Cleaned out vent, and adjusted vent going outside since it wasnt totally lined up with exit outside the house. Now it vents nice and strong. Heating great.

Making a grinding sound. Found a metal object stuck between drum and front bearing. Removed object after taking front off. Now it runs nice and quiet.

"Customer complaint is, GAS DRYER NOT HEATING. Inspected and tested. Found the thermal fuse was blown. I removed the bulkhead and its packed full of lint. Customer approved repairs. Installed new thermal fuse and cleaned out bulkhead and back of dryer. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and airflow is 36mph on back of dryer. With vent connected the heat is cycling between 220F and 110F. Dryer is now fixed. I recommend customer have vent cleaned.

"Customer complaint is, RUNS BUT WILL NOT HEAT. Inspected and tested. Dryer is heating, but is getting extremely hot and I had to shut it off when it got to 270F. I disconnected the vent and heat is cycling between 190F and 110F on high heat. The problem is with the vent. The vent is the foil material and looks like its that the whole way to the outside and its 20 feet plus. I advised customer to have the vent replaced before using."

The dishwasher had the e01 flood error and was running the drain pump. I pulled the dishwasher out and found the water inlet tower was loose and water was pouring out the side. Pushed it back in and made sure the nut was tight. I reinstalled the dishwasher and its working good.

"Returned with the part installed, checked for leaks, found no leaks ran unit for 5 minutes. Found no issues"

"Washer leaked all over floor and down into garage. I filled the washer 5 times and let it agitate each time, and it never leaked a drop. I can see on the front that water has leaked down the front from the door. I cleaned a bunch of scum off of the bottom of the door glass. Possible that and hair allowed water to run out the whole cycle. No rips or tears in gasket, the bearing is good, and all water seems to have come from either front or left side behind it, or both. When I drain the water, it often times siphons back after draining out. Couldnt tell for sure if water is backing up but it sounds like it is, possibly all the way to the top of the drain and then siphons back out into washer. Possible it totally backed up and spilled over."

The led display was going out and not all the buttons were working. I installed the part that was sent. Its all working good now.

"Customer complaint is, CENTERPOINT SAID THERE IS A GAS LEAK INSIDE THE UNIT. Inspected and tested found its leaking from the fitting just after the regulator. I tightened up fitting and retested. No more leaks. I started preheating oven and turned all the burners on and then tested again and still not leaking. Range is testing good."

"customer complaint of microwave is dead, and will not start up we starting the breaker. its looking like the 20 amp fuse has blown usually from the door switches pulled unit out on oven dolly, disassembled unit tested switches from one bad door switch. Theres a service Fulton for the switches. They updated switches and holders recommending new switches and holders from Bosch. Customer approved installed part tested multiple times working properly reassembled tested again working great.

The dryer will not start or do anything. I tested the fuses and door switch and ended up finding a bad timer knob. I used another knob for now and now it works. The knob is cracked. I will ship the knob out to the customer to install. I cleaned out the blower and found nothing else wrong with the dryer. The dryer is a little louder than normal but it works fine. Please bill for the total. ; ordrd 1 WE01X24552 (Timer knob)

"The dryer intermittently will not heat. I get 120 at the main coil. If I tap on the coil the igniter glows and the dryer heats. I replaced the coils and it still acts up. If I tap on the valve it will work. Im now other whole gas valve assembly. The rear rollers are also squeaky. Im ordering the rollers. ; used 1 5303931775 (COIL KIT) from stock, ordrd 1 D517609 (Gas valve assembly) and 1 RB170002 (Roller kit)"

Customers complaint is unit is making nice its not switching from crush to cube so its always giving them cube ice found that the solenoid that shift it is not engaging. It is getting power to it so it needs a new solenoid. Called and left voicemail with quote for new solenoid. Attached to invoice estimate to do repair all necessary. Photos needed. No parts have been ordered.; saved tckt

Customer complaint unit not cooling properly. Found in the freezer the back evaporator wall full of frost. Steamed frost got to the wearing was able to test getting 120 V to the heater out heater. It is bad will need new heater assembly ordered new part and rescheduled. ; ordrd 1 W11650661 (DEFROST HEATER AND LIMIT (CALROD))

"Customer said its not filling. Actually found that it fills, but doesnt circulate. Took off front panel to test voltage to motor. Found 120 volts, but plug had actually disconnected. Connected it nice and tight, and made sure its clipped in. Now it runs great. ; saved tckt"

"The microwave sparks from the wave guide when it runs. I removed the cover and found the magnentron antenna was burnt and the wave guide is chard. I think a new mag will eventually fail because of the wave guide. The customer said the wave guide cover has been replaced 2 other times because they were burnt up. She had the old one I took a picture of. ; snapped 6 QuickPics, states that autho needed"

"Not heating much and giving E63 error. Called Bosch tech support and they helped me get it into test mode. After 10 minutes of running compressor in test mode, temp only went up 3 degrees, and then compressor shut off. Pressure in system. Tech support thought sealed system but after further analysis said we need to replace the power module first and make sure that isnt the issue, since power to compressor is cutting out. Part is 10025122. Also, tenant wants door moved to left side of dryer. Will need to redo wiring so that it runs to right side where latch will now be located. Cant find anyone who has board. Can someone see if they can locate this board and if so, order and schedule return visit, preferably later in day since units can not be entered prior to 9am?; saved tckt"

"Customer complaint is, FREEZER IS NOT GETTING COLD. Inspected and tested. FF compartment temperature is 54F and freezer is 45F. Compressor and fans are all running. I removed the evaporator cover and theres no frost on evaporator. The compressor has failed. This is not covered by WHE. Customer would like a quote on replacing compressor. ; saved tckt"

"Upon investigation, it has been found that the U/I (User Interface) is not responding. To correct this issue, customer want to move forward with repair . I ordered part from Dey WD21X32006 - S/WD21X31898 CONFIGURED UI BOA; ordrd 1 WD21X32006 (WD21X32006 - S/WD21X31898 CONFIGURED UI BOA)"

"The washer does not spin out every time we ran a normal and filled it up with water. The washer filled then we ran a drain and spin. The washer drains good and fast. While the basket moves back and forth there is a loud clicking sound in the basket. When I spin the basket by hand I can hear the sound. The motor is good and the shocks are good. It will need a basket bearing rebuild. ; snapped 1 QuickPics, states that autho needed"

"I installed a water valve, and it is functioning well for filling and draining. However, in dry mode, the clock continues to run, but the motor never starts. I confirmed that the door switch works, but during the visit, I noticed a lot of water splashing onto the motor and the control board. I would like to order both units, but it's more likely the main motor because I see 120v coming in, but it won't start. To play it safe, I would also like to order the control board. Please order the following parts for the customer. It would be best to order the complete motor assembly. Here is the list of parts:Part Number: 1510153380Description: MAIN BOARDQuantity: 1Condition: ST (Standard)Type: Electronic CardPart Number: 1762650200Description: ATLANTIS MOTORQuantity: 1; saved tckt"

"Customer complaint is, NOT GETTING UP TO TEMP. Inspected and tested. Found the bake element is fried. Quoted customer $291. to install new element. Customer approved repair. Part on order. ; ordrd 1 W10779716 (ELEMENT - BAKE (STANDARD))"

"Fan in freezer has been loud the last week and getting louder. I took temps. Its 29.4 in freezer and 45 in fresh food. Took evaporator cover off in freezer and found evaporator encased in ice. I put it into service mode and thermistors all passed test, and in defrost the heater came on. Sizzled. I steamed off evaporator, and looked up bulletins. Theres a bulletin for this issue. Consulted with RJ. Doors are lined up, seals are good, and drawers/baskets are good. Explained to customer that it either has a sealed system issue, or needs a kit. Ticket estimate for kit attached. They will think about it and get back to us. ; saved tckt , states that autho needed"

"The machine broke a belt, likely due to the customer washing a mat floor . I have ordered a belt kit for the repair from DEY. The part number is 959P3.; ordrd 1 959P3 (SPEED QUEEN IDLER LEVER/BELT KIT)"

"When it runs it makes a loud hum and no heat. It will need the magnetron and diode. I called global microwave to get the part number but got no answer. I listed the OEM parts. Please call Global and get the part numbers then contact the customer with a quote. I called the landlord and told him it will be at least 265 dollars more to fix. He would like a quote. These are the Frigidaire part numbers. Magnentron 5304509470Dioed 5304509479; snapped 1 QuickPics, states that autho needed"

"Customer states the ice maker is not working, removed the ice bucket and cover found ice maker mold had no water in it, the fill tube had ice on the end of it, removed the ice. The ice issue could have been a plugged water filter the customer changed it before I got there. The thermistor on the ice maker tested out of range. Tested the door switch and it seems to be not always closing all the way when the door is closed. Quoted the customer both the switch and ice maker. Customer is going to monitor the ice maker. If it starts making ice they will call , other wise the repair is approved ; ordrd 1 W11384469 (Switch) and 1 W10873791 (Ice maker)"

Leaving black marks on clothes. I took apart the dryer. SQ had sent a new drum and lint filter. I replaced both. Also vacuumed out dryer and cleaned it. Vent wasnt attached. Attached that too. The vent in the back inside of the dryer is rusty and charred and Im certain thats causing the majority of the stains. I cant find the part number. I included a picture of it and circled it on parts diagram. Too blurry to see part number though. DW can you find the part number and get authorization? ; O-emld tckt

"Customer complaint is stuff catching on lint tray. Clothes are caring. Also they were having a little issues with dry time. They said they kind of figured out the dry time with they had energy saver on. I did explain about the energy saver and it will not dry clothing properly or fully, especially on more full loads. Also, customer has unit in a built-in and no access to dryer vent from the one side. He would have to cut an access door into the cabinet so you could direct the dryer vent properly so it does not kink up. Hes getting airflow about 11 mph. Unit is a short bent its not dirty I think its just because its kinking up. He knows what he needs to do now for that issue looked at the lint trap and found there was a bunch of lint inside the lint trap to the blower, cleaned it all reassembled and now working properly. No need for parts. Nothing was broken."

The dryer would not start. I found. The belt was off. The idler pulley locked and failed. I replaced the pulley and vacuumed out the dryer. The dryer works good now. ; used 1 DE634A (PULLEY) from stock

"Customer stated they smelled gas and had issues keeping temps in the oven. Tested the amp draw on the igniter found it low, replaced the igniter cycled tested the unit preheated and stayed running"

Installed part from last diagnosis fan was definitely not working once installed. Tested multiple times made sure it was working properly was also getting a little bit of an ice dam so steam that out made sure that was cleared and the defrost drain pan. Everything now is working great let customer know if they have any issues to let us know.

"Installed a new fan motor provided by the office. After testing cycles, the unit heats up quickly, and there are no more flames on the back of the cover."

"Complaint is it taking long then the other washer next to it. They fill the same amount of the laundry and about 16 minutes longer. Called Techline. He said it could be just the soap or how long takes to fill or drain time. He said that will never be right. Went through test mode everything worked properly. Only thing I can find is some shake which goes away once it gets up to speed. Techline suggests having customer clean unit and not watch the clock. Its an estimated time and long as its working it could be number of things. Had them fill unit for a full normal load started on a normal Eco like they normally do timed it with the timer itself. It ran two minutes longer than the timer itself so nothing too crazy. I have nothing I can find wrong with the unit. Just suggestion of cleaning it with the cleaners once a month watching what kind of soap theyre using, and how much soap they are using. If continues to happen, try on different cycles and let us know if it happens more on one cycle than the other."

"Customer complaint is display is dead after self clean top of the unit working properly. Usually this is caused from a trip thermostat excess thermostat, tested and found that the thermostat was bad cold did bluebook for a new one disassembled unit replaced thermostat reassembled tested working properly now.

"Washer giving E18 error. They have run a drum clean cycle a few times and each time they get an E18 with lots of suds and water left at the end. 33% of the regular cycles they have some standing water at the end. Called Bosch tech support. When I ran a drum clean this morning, there were a large amount of suds. They said that there should be none after a drum clean was run last night. Customer says they use a half inch of detergent in cover of bottle per load, and loads arent dirty. They do a ton of laundry. Its HE detergent. Appears there is a build up of detergent residue causing over suds issues now. Customer will buy afresh, clean the tub, and cut back on detergent. Filter is clean and drain pump drains great when I put on drain. 6 month old unit. Brand new."

"Not heating. Found bad gas coils. Replaced the coils, vacuumed out dryer, cleaned and oiled rollers. Cleaned out vent, and adjusted vent going outside since it wasnt totally lined up with exit outside the house. Now it vents nice and strong. Heating great.

Making a grinding sound. Found a metal object stuck between drum and front bearing. Removed object after taking front off. Now it runs nice and quiet.

"Customer complaint is, GAS DRYER NOT HEATING. Inspected and tested. Found the thermal fuse was blown. I removed the bulkhead and its packed full of lint. Customer approved repairs. Installed new thermal fuse and cleaned out bulkhead and back of dryer. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and airflow is 36mph on back of dryer. With vent connected the heat is cycling between 220F and 110F. Dryer is now fixed. I recommend customer have vent cleaned.

"Customer complaint is, RUNS BUT WILL NOT HEAT. Inspected and tested. Dryer is heating, but is getting extremely hot and I had to shut it off when it got to 270F. I disconnected the vent and heat is cycling between 190F and 110F on high heat. The problem is with the vent. The vent is the foil material and looks like its that the whole way to the outside and its 20 feet plus. I advised customer to have the vent replaced before using."

"Customer complaint is, LEAKING WATER IS POURING OUT BASE OF DOOR - SEAL WAS REPLACED. HAS WATER DAMAGE ON THE FLOOR. Inspected and tested. Found the lower spray arm is cracked causing it to leak from the door. Customer is going to replace it himself."

The dishwasher had the e01 flood error and was running the drain pump. I pulled the dishwasher out and found the water inlet tower was loose and water was pouring out the side. Pushed it back in and made sure the nut was tight. I reinstalled the dishwasher and its working good.

"Returned with the part installed, checked for leaks, found no leaks ran unit for 5 minutes. Found no issues"

"Washer leaked all over floor and down into garage. I filled the washer 5 times and let it agitate each time, and it never leaked a drop. I can see on the front that water has leaked down the front from the door. I cleaned a bunch of scum off of the bottom of the door glass. Possible that and hair allowed water to run out the whole cycle. No rips or tears in gasket, the bearing is good, and all water seems to have come from either front or left side behind it, or both. When I drain the water, it often times siphons back after draining out. Couldnt tell for sure if water is backing up but it sounds like it is, possibly all the way to the top of the drain and then siphons back out into washer. Possible it totally backed up and spilled over."

The led display was going out and not all the buttons were working. I installed the part that was sent. Its all working good now.

"Customer stated the unit was not draining all the water out all the time. Also was getting a code 0E from time to time. Customer had already bypassed the air gap. Ran unit for 10 minutes 3 times testing the drain. Found no issues, the pump seems loud, will compare the sound with the other unit when new pump arrives. At this time the customer will run the unit"

"Customer complaint is, CENTERPOINT SAID THERE IS A GAS LEAK INSIDE THE UNIT. Inspected and tested found its leaking from the fitting just after the regulator. I tightened up fitting and retested. No more leaks. I started preheating oven and turned all the burners on and then tested again and still not leaking. Range is testing good."

"customer complaint of microwave is dead, and will not start up we starting the breaker. its looking like the 20 amp fuse has blown usually from the door switches pulled unit out on oven dolly, disassembled unit tested switches from one bad door switch. Theres a service bulliton for the switches. They updated switches and holders recommending new switches and holders from Bosch. Customer approved installed part tested multiple times working properly reassembled tested again working great.

"Call Tamara has had another provider out there and they cannot figure out whats going on as a replace control board and other parts unit wont bake everything else work properly when you put it to bake here try to spark, but nothing is working when Im finding is that the wiring is badso I quoted for new wiring and new igniter and rescheduled; ordrng 1 WP9760229 (IGNITER - OVEN GLOW) and 1 WP9762904 (SPARK SWITCH HARNESS)"

"Install new water valve from last diagnosis once installed tested multiple times to make sure it was working properly and no leaks. Customer also wanted me to try to adjust and tweak the door so it was not rubbing on the top of the unit. Use the air wedge to adjustand tweak it up enough so it was not rubbing anymore. Customer still isnt fully happy and would like a new door hinges and hinges mount. They slow plastic bushing that goes around the metal rod hinge. Bushing 33446RT hinge 36437Lt hinge 36513 Lid 203575; ordrng 1 36513 (HINGE), ordrd 2 33446 (BUSHING)s and 1 203575W (LID/DOOR REPLACEMENT) and 1 36437 (HINGE rt)"

"When in use it will stop and flash all the display lights and become unresponsive. Per the LG tech site this corresponds with moisture getting behind panel and causing the display board to go wacky. I need the display board and panel assembly. Took panel off and didnt see clear signs of active moisture but dishwasher also hasnt been used today and when I start it it starts fine, which matches with what id expect while board is dry. I attached photos of display board and panel. Also of part numbers. DW can you verify these are the correct numbers? And get authorization? ; O-emld tckt"

Customer states the unit will turn off the middle of a cycle. Ran unit with clothes in it and the unit stopped and coded out a No water flow error removed the covers to find out what valve to order ; ordrng 1 205547P (Water)

"Returned checked ice maker, tube not in the mold correctly, cleaned out ice, removed the maker and drawer and made sure tube was in the correct spot;"

"Replaced bad fuse, user interface, and bower button and board. Works great now."

"Customer states the fresh food compartment is not cold the freezer is fine.Found the freezer completely frozen up, the vents going to the refrigerator full of ice, removed the cover in the freezer steamed the frost and ice out, cleaned out the water. Informed customer to wait 24 for it to fully cool."

Customer complaint is leaking out of dispenser now. Replace new dispenser and drawer once installed tested multiple times and test test each valve and each dispenser. Everything is working properly

Install new door seal from last diagnosis from being torn once installed tested multiple times make sure was working properly once it was working properly reassembled tested again. No leaks and working properly.

"Doesnt pre heat on lower oven. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 10 minutes.

"Burners ignite with crazy flames. Shoot out weird directions. Found the burner covers on in reverse or not seated down all the way. I adjusted them so theyre seated correctly. Also, they have a cover lying on the cook top that alters the air flow. I took that off. It was there to keep things clean. Now all burners ignite great and air flow and flames are perfect."

Installed parts from last diagnosis once they were installed test multiple times to make sure there wasnt any leaks or any other issues going on but everything is working properly

"Customer complaint is washer will trip GFI. Customer stated it happened in the middle of the cycle the first time it did it was able to reset it and finish the cycle. The last two times had to start it twice to finish. The cycle always seem like it was in the middle closer to going to the spin, on arrival, I put the unit in the spin cycle and it tripped the breaker right after it locked the lid so thinking it might be the lid. Lock unhooked the lid lock controls started unit and still tripped the breaker next put it back together unhooked the motor and unit ran through just fine hooked the motor back up started working unplugged unit waited 30 seconds plugged unit back in went through test mode. Everything is working out properly and not tripping the GFI, Im able to put it in wash mode spin drain

"Replaced bad Icemaker. Cycled it, now it cycled and filled and didnt leak."

The customer said there is a buzzing sound from the freezer and the FF code pops up on the display. The ff means the freezer fan is not working. The customer said when he opens the freezer door the noise stops. I removed the freezer drawer and then removed the freezer evaporator cover. There was frost building up around the ice maker fan. I replaced the whole cover. While I was putting the drawers back in I found the side rails were not snapped in. That could have caused the drawer to not seal tight and allow warm air to leak in. I made sure the rails are snapped in tight. No more issue found.

"The dishwasher was pulled out and not installed when I arrived. The customer said it had the drain error and started to leak under the dishwasher. The dishwasher sits in a peninsula and has a rubber hose that extends the drain hose. I hooked up a cord to the dishwasher and poured water inside. Then ran the drain cycle and the dishwasher is draining. Perfectly fine. Advise the customer that the extra drain tube and the fact that has no high loop couldve caused the drain issue and the dishwasher couldve overfilled and that water leaked out. Also, they have a older copper waterline connected to the dishwasher. It looks like it has been leaking. Advise the customer to shorten the drain line and get a new water supply line."

"Customer complaint is, WATER LEAK FROM THE RIGHT HAND SIDE. Inspected and tested. I started a normal cycle and after 20 minutes it started to drip from the right hinge area. It looks like its running down the right side of the door and leaking by the hinge. The bottom door gasket has been replaced already and looks good. The door gasket looks good, but has some white residue on the right side. They sent a door gasket, so I replaced it. I ran it for another 10 minutes and never saw it leak. The door is closing perfectly and feels nice and tight. The hinges look good. I dont know what else we could replace if it continues to leak."

"Customer complaint is, GAS ISSUE, ONLY TURNS THE GAS ON IN THE ROOM DURING RUNNING THE DRYER. SMELL OF GAS. Customer is shutting off the valve on the inside of dryer when not using. I turned valve on and didnt smell anything. I applied the liquid leak detector to the valve and cant find anything leaking. I ran dryer for 20 minutes and its working perfectly and heat is cycling between 225F and 120F. Im not finding any leak."

Replaced bad main PCB because UI glitches. Works great now.

Replaced bad door glass panel. Works great now.

"Machine has several issues; it will not heat up at all due to a bad ignitor, gas coils, and thermostat. Also, someone installed the main belt incorrectly. There is a new gas valve that is not the original part for the machine, and both coils were shorted out, blowing the thermostat fuse. I recommend cleaning up the vent as it is full of lint. After the repair, I tested the cycle, and it heats up well with no more issues

"My water connection came loose due to the original line being old and cracked. I replaced part of it with a new line, and now it works great with no issues."

"Customer complaint is, THE DOOR SWITCH IS NOT WORKING , D2 AND E2 ERROR CODE.ITS WILL NOT START. Inspected and tested. Found the door lock is just clicking and not locking. Needs a new door lock. Installed new door lock and tested. Washer is working great. Washer is now fixed."

"Returned with parts installed new board, cycled and tested unit still would not fill with water. Installed the mode shifter, cycled and tested the unit works correctly.

"The oven would not heat up at all. In order to correct the issue, I installed a new igniter. After cycling and testing, it works great and heats up fast.

"Washer not on. Power at outlet. Found the plug wasnt inserted all the way into the wall outlet. I plugged it in, inserted $1.50 into the coin slot, and now it runs great.

"Customer complained that they will not move forward with the repair. During the visit, I found out that the unit needs a new lid switch, as it was mechanically faulty. In order to fix the issue, a new one is required.

"Customer complaint is, MAKING A LOUD SQUEAKING NOISE ON THE WASH AND SPIN CYCLE - PUMP WAS CLOGGED 3WKS AGO - CLEANED. Inspected and tested. Washer drum is shaking and vibrating really bad with nothing in it and its transferring the noise to the bottom of the casing. Looks like the rear spider support is starting to fail causing excessive vibration. Customer is just going to use as is and see what happens."

"Customer complaint is, NOT HEATING. Inspected and tested. Found the gas was shut off in the basement. I turned gas on and now its heating and cycling between 235F and 110F on high heat. Dryer is working great. Dryer vents out the second story. I recommend customer have vent cleaned."

"Customer complaint as door wont stay closed. Found the reason why it was in the door itself. The two strikers had no resistance, because what held in the spring broke. will need new door assembly unable to fix without door. Quoted customer blue book they will pass because the door is extremely expensive for the part alone.; ordrng 1 DE94-04312A (Door)"

"Customer complaint is that there is a sulfur smell from washer. I fully examined washer. Explained how to run afresh through the washer 4 times. Also, cleaned out a lot of scum built up in drain line. Took off wash plate cover and cleaned out scum built up in there. Found sulfur odor also coming from flood drain under washer. They will pour some bleach type cleaner down the drain. They also said theyve been finding sand granules in wash. I took cover off and found a lot of rust under cover, and the rust has been crumbling and falling onto the collar, and falling where water sprays on the collar and where detergent goes. I did a thorough cleaning of the collar to get all the granulated rust out. Only long term fix would be to replace the rusty lid and cover. Parts #AFG72949701 and #AFG72949701MCK67395501. Looks like the lid might not be available anymore. Can someone submit for authorization and see if thats something the property manager would want to do? Created estimate ticket. Would be L14 labor. Also attached total trip and labor for work today if they decide not to replace the lid and cover. ; saved tckt"

Customer service complaint is loud noise they think from the freezer compartment. They said today has not been making any noise. On arrival compressor was running. Everything was running but no fan was running for the evaporator fan. Icemaker fan is running properly and sounds good found that now the evaporator fan was seized needs new fan quoted bluebook. Customer approved ordered part and rescheduled.; ordrd 1 4681JB1027C (EVAP FAN MOTOR SEE MOTOR)

"The bottom chamber will need an LG COVER, HEATER due to the original cover being damaged with a crack, causing it to heat up and transfer the flame to the cover. In order to correct this, a new cover is needed. Please provide a quote for both the part and labor. I was not able to find the parts available; please find them and follow up with the customer. Below is the part number we need:Part #: MCK68513002Sundberg Number: LG-MCK68513002Brand: LG ELECTRONICS ALABAMASubstitute: Non; saved tckt"

"Lower section of fresh food always freezes. 33 degrees in fresh food although set at 40. Freezer is currently -2. Found lower damper assembly doesnt close. Motor stripped. Quoted for that. Also, waterline froze up in ff section and cracked under fridge. Will need to replace waterline under fridge, and make sure tank is defrosted. They will unplug fridge a couple days before I come back to let it thaw. Quote ticket attached. ; ordrd 1 WR60X10063 (Damper assembly)"

"Customer complaint is, ERROR CODE UNB. TRIED RUNNING BUT DRUM SPINS OUT OF CONTROL AND CYCLE STOPS. Inspected and tested. Found the door lock cable is hanging down and rubbing on the drum and its wore through and theres exposed wires. They sent me all 4 dampers and Im also going to need a new door lock part number DC34-00025E. Can someone call this in for authorization please. Can you also schedule me 2 hours on my return trip. ; saved tckt"

"Customer said the unit was leaking, cycled and ran found no issues, later the husband arrived and informed me the valve sticking and filling with water when the unit was just sitting. Ordered new valve ; ordrd 1 WP8531669 (Valve)"

"Returned, checked the ice maker that was not working. Brought a water filter with. Installed the water filter. Jumped the ice maker it worked just not filling with water. Checked the ice maker, checked the water valve found the valve was work removed the both fill tubes found both filled with water. Removed the water cycled again the unit is now filling with water. ; used 1 EDR1RXD1 (Filter) from stock"

"Alarm SC for the drain pump came out, indicating that a new drain pump is needed. I verified and confirmed that there is no power to the pump, and it will not turn on. I have ordered the parts from Sumberg.Please reschedule ASP will be deliver in three business day . ; ordrd 1 SA-DC97-19289F (Drain pump)"

"Customer complaint is, F2,E2 FLASHING, ALL OF A SUDDEN. Inspected and tested. Display is flashing F2E2. This is a UI error. Power cycling did nothing. I disassembled door and inspected UI board and dont see anything visible wrong with it. I did the test from the tech sheet and it says to replace the UI board. Quoted customer $395. to install new UI board and jumper wire. Customer approved repairs. Parts on order. ; ordrd 1 W11368911 (USER INTERFACE FOR CONTROL BOARD) and 1 W11028004 (JUMPER WIRE)"

"Customer complaint is, STOPPED MID-CYCLE, WON'T UNLOCK. Inspected and tested. The door is still locked. UI turns on, but doesnt start or unlock door. I put into error mode and theres a 9C2 stored error, which is a power error. I have 120V at the main board. The main board has failed. Quoted customer $668. to install new board. Customer approved repairs. Part on order. ; ordrd 1 DC92-02388A (CONTROL BOARD - MAIN)"