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Service History 214

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed November 12, 2024 to November 15, 2024

Frigidaire CooktopNov 12, 2024Saint Paul, MNTechnician: Hyrum

Model FPGC3077RS

Upon arrival, opened up the machine and replaced the spark module. Tested and machine seems to be working properly now.

Electrolux WasherLaundry centerNov 12, 2024Minneapolis, MNTechnician: Dakota

Model ELTE7300AW0

Customer states intermittent squealing noise, noise not present during visit, disassembled unit (pic attached) and inspected rollers, belt and idler all check ok, Reassembled unit and tested no noise while running. Instructed customer to continue to use unit, call back if issues persist, and take note of operating conditions when noise is present

“Great experience”

Glenn B.
Beko RefrigeratorNov 14, 2024Saint Paul, MNTechnician: Adam

Model BFFD3624SS

Installed new control board and sensor that Techline said to replace. Once it was replaced tested unit everything is checking out good. Explained customer it might take a few days to regulate the temps back to a normal state.

“Adam is professional and knows his stuff. I’m grateful for his work for us…”

Jon R.
Whirlpool RefrigeratorNov 14, 2024Hopkins, MNTechnician: Kinnon

Model WRT311FZDB01

Arrived on site ice in the freezer defrost drain and freezer frozen over steamed out drain installed new drain duct bill assembly all functions test good unit draining

“He was polite, efficient, timely and thorough. I could not have asked for a better technican.”

Diane/bill K.
Whirlpool DryerNov 14, 2024Maple Grove, MNTechnician: Matt

Model WGD4950HW1

COMPLETELY DEAD. Found the door switch is broken off. Quoted customer to install new switch. Customer approved repair. Installed new door switch and tested. Dryer is working great. Dryer is now fixed.

“Matt was professional and informative. I had to have him out twice. First to fix the washer , then to fix the dryer. Service was excellent. Charges were MORE than reasonable. Thank you!! Will be using this business again.”

Kate L.
Electrolux DryerNov 14, 2024Saint Paul, MNTechnician: Lucas

Model EMFG527UIW0

Replaced main board and hooked venting up. Tested unit. Unit is now fully operational.

“Lucas provided outstanding service. Will call back for future repairs.”

Patrick F.
GE DishwasherNov 14, 2024Corcoran, MNTechnician: Adam

Model PDWF280P00SS

Installed new sump and filters from last diagnosis. Once they were installed testing multiple times for leaks and to make sure the uppers free arm was working properly helper spray arm is spraying. I did find some debris inside the spray arm tried clearing it as best I could.

“I am very grateful for the tech that came out. Thank you omega force for having him on your staff.”

Jody L.
Whirlpool DishwasherNov 14, 2024Chanhassen, MNTechnician: Kinnon

Model WDT730PAHZ0

Heater not working , heater ohms tests good at 36 ohms replaced control board due to noVoltage to heater

“Great work . Very quick and knowledgeable. Only thing I would say is after initial visit preferred remaining owed for the service being discussed only , rather than total I spent on the initial and return trip to fix .”

Kevin D.
Whirlpool RefrigeratorNov 15, 2024Sauk Rapids, MNTechnician: Brandon

Model WRS321SSHV08

Returned, installed parts : W11645245 valve and W11645360 chute. Checked for leaks, no leaks found at this time.

“Brandon was on time, friendly, and knowledgeable in diagnosing what was really wrong with my fridge (which was different than what the warranty company said was wrong and the parts they initially sent). He ordered the correct parts and came back the follow week to fix my fridge. I appreciate his help and wouldn’t hesitate to use this companies services again. Thank you.”

Holly G.
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