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Service History 203

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed October 3, 2024 to October 7, 2024

Speed Queen WasherOct 3, 2024Minneapolis, MNTechnician: Delton

Model AWNE9RSN116TW01

Replaced lid lock, tested and washer filled, agitated, drained and spun. Washer is working good.

“Delton was on time, knowledgable, quickly and completely fixed the problem!”

Carla (pete) P.
Asko DryerOct 3, 2024Prescott, WITechnician: Aaron

Model T731

The customers dryer drum isnt tumbling.I removed the top, toe kick and loosened the right side panels. I doing the drum belt laying on the floor of the dryer cabinet. It had busted and fallen out of place. I did find that the belt had been rubbing against the idler wheel and a different piece of the motor. I explained what I found to the owner and he was already concerned about the drum wheels. Ultimately the customer decided not to go forward with the repair.

Frigidaire RangeOct 4, 2024Woodbury, MNTechnician: Tad

Model FCFI3083ASA

Customer had child lock on. Turned off lock, unit functioning as it should

LG WasherOct 4, 2024Saint Paul, MNTechnician: Dakota

Model WT4801CW.ABWEEUS

Customer states leaking, found water leaking from tub ring when bleach dispenser is activated, holes in tub ring for drainage clogged with facial tissue, removed tissue and retested, no further leaks

“The problem took time to show itself. He asked us for more specifics on the issue. He nailed it! We appreciate that he did some extra investigation to see what was actually going on with our washer. No parts were needed as he was able to fix our leaking with just a couple tools. He gets the highest mark we can give.”

Soup L.
Beko RefrigeratorOct 4, 2024Saint Paul, MNTechnician: Dakota

Model BFFD3624XSS

Customer states cant remove filter, hot water coming out of dispenser, and ice production slow. customer not using enough force to remove filter, removed and replaced filter for customer. Also found under sink fridge connected to hot water and DW connected to cold water, switched fill hoses around so that fridge is rxing cold water and DW rxing hot water.

“He did a super excellent job and was very pleasant and on time. Excellent work and he explained what he did. Problem totally resolved!”

Jeannine N.
LG DishwasherOct 4, 2024River Falls, WITechnician: Aaron

Model LDF5545SS.ASSESNA

I slid the dishwasher out from the countertop, unplugged it and turned it on its left side to access the defective motor assembly. I removed the old motor and accompanied hardware, then installed a new motor that I ordered. Attached all plumbing and hardware and returned the appliance to its upright position. I didnt find any foreign objects inside the old motor that were creating the loud noise. I started a wash cycle and verified that the dishwasher fills, washes, drains and diverts like normal. Double checked for water leaks, found none. The appliance is good for normal, every use.

“Quick, knowledgeable, and very personable”

Kevin H.
GE DishwasherOct 4, 2024Big Lake, MNTechnician: Adam

Model GDT655SFL4DS

Unit is dead. Found that unit is getting power. Unplugged unit waited then plugged back in. Unit started to work. Explained these have some issues with this exact problem. If unit comes back would need control board and display board. WD21X24901C main boardWD21X31902C display board

LG RefrigeratorOct 7, 2024Lakeville, MNTechnician: Evan

Model LRFCS25D3S/00

Complaint is that unit is not cooling. Found open compressor winding. Installed replacement compressor and filter drier. Pressure tested to 150psi, no leaks present. Vacuumed unit down to 450 microns, unit held at 650. Charged with 60g of r600 refrigerant. Final pressures of 0 and 55.

“Evan provided excellent customer service. He was very friendly & informative. He also got the repair done in a timely matter.”

Steve O.
GE RefrigeratorOct 7, 2024Minneapolis, MNTechnician: Lucas

Model GFE24JGKPFBB

Both fans were froze up from icebox side of evaporator. Steamed out ice and replace both fan motors.

“Excellent. Fast and professional. Came with likely replacement parts.”

Elizabeth R.
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