Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed September 30, 2024 to October 2, 2024
Model PVM9005SJ3SS
Install new fuse and control board once installed tested units working properly
“Excellent service. I would recommend Omega to everyone looking for knowledgeable service technicians and excellent customer service. Adam, you were the best!!!! THANK YOU!”
Terri S.
Model GRSS2652AF6
Found that the refrigerator freezer evaporator drain is frozen and during defrost leaking onto bottom of freezer and then onto floor. Evaporator drain was clogged. Defrosted, tested and drain now drips into drip pan and no longer leaks. Refrigerator is working good.
Model SHE43P25UC/64
Lost power half way during cycle. Found the neutral wire was melted at the junction box. Repaired wires and tested. Dishwasher is working great. Dishwasher is now fixed.
Model BFFD3624SS
Replaced door flipper and Icemaker.
“Great service and fast efficient repair!”
Julie M.
Model KDTE254ESS1
Everything internally checks out good. Now Im running it with the outside door panel off. No signs of leaking from the dispenser. Didnt leak on normal cycle but leaks on 3 hour pro wash. Called whirlpool tech support but they were closed. After 80 minutes of it running and zero drips, I put 1/3 of a detergent dispenser full of their detergent and within 10 minutes there were an enormous amount of suds. They are going to switch to finish and stop using the pro wash and see if things improve.
“Appreciate Nate’s willingness to persevere and make sure we solved the issue.”
Jon O.
Model WGD5600XW1
Unit making loud squeaking noise. On arrival unit wouldnt make the noise. Disassembled unit it and found that the idler was completely seized and two rollers werent operating correctly. Quoted blue book for replacement kit. Installed new kit. Reassembled then tested. Unit is working properly
“Adam was prompt and maintained contact via text. Very pleasant and explained what the issue was. He had the parts in his truck and replaced immediately. Very efficient.”
Gary R.
Model WTW8500DW0
Returned with the door lock, removed the cover and installed new Lock assembly. Cycled and tested. Unit now locks and acts as it should.
“The repair was fast and Brandon was very professional! Thank you”
Dianne G.
Model EFLS627UIW0
Installed housing and took front off. Inspected everything ran test cycles. Got no dripping. When I took front off I found a broken wire that rubbed up against a screw for the tub to pump hose. Fixed break in wire and tested operation. Unit is now good to go
“Persistent, competent, and very pleasant to deal with. Everyone I talked to at Omega Force was the same. Great company, great staff.”
Greg S.
Model BFFD3622SS
Not making ice because icemaker was turned off. Turned it on. It cycled and filled. I emailed her a cheat sheet showing what all the icons and buttons on display do.
“Nate was professional and very helpful.”
Monica S.
