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Service History 201

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed September 23, 2024 to September 30, 2024

Beko RefrigeratorSep 23, 2024Saint Paul, MNTechnician: Hyrum

Model BFBD30216SS

Install new part and tested. Machine seems to be operating normally now.

“Omega Force was always responsive to my calls and communicated well. They fixed my fridge under my warranty. Thank you Omega Force!”

Kim D.
Bosch RefrigeratorSep 23, 2024Minneapolis, MNTechnician: Evan

Model B36CD50SNS/2

1. E9130 - Door sensing error2. E2032 - ICEMAKER ERRORComplaint is that unit is not making ice. Found icemaker error present. Replaced icemaker and unit is now operating properly.

“Evan was very courteous and helpful, describing what he was doing and the conclusion of his analysis prior to finalizing the repair. Repairs were completed quickly, which was appreciated.”

Kevin E.
Marvel Ice MakerSep 24, 2024Plymouth, MNTechnician: Adam

Model MP15CLS2LS

Install new drain pump kit. Unit didnt have a drain pump. So it was gravity fed which would not work with their set up. Installed new drain pump installed tested drain pump. Everything is working properly.

“Adam was great. Also cleaned up after incredibly well.”

Pj M.
Beko RefrigeratorSep 24, 2024Minneapolis, MNTechnician: Dakota

Model BFFD3624SS

Replaced Icemaker

“Dakota’s work was efficient and tidy. Communications from the office while waiting for parts that were ordered was maybe a little heavy, and from a few different people, which caused me to miss the message about the parts being in! All in all, much appreciation for the excellent service.”

Robert L.
LG WasherSep 24, 2024Wayzata, MNTechnician: Paul

Model WM9000HVA

Customer stated washer not draining. Found faulty drain pump. Quote approved. Replaced faulty drain pump. Performed test mode to verify operating, washer in good working condition.

“I was very happy with my experience with Omega! Scheduling was quick and easy, I really appreciate the text to track my service window and Paul was very knowledgeable and professional. I’ll make sure to recommend Omega to my friends and family.”

Stephanie M.
Frigidaire RangeSep 26, 2024Rockford, MNTechnician: Paul

Model GCRG3060AFB

Customer said oven is out, they tried a new igniter and it only worked for a few minutes. Diagnosed incorrect igniter, and faulty wiring to igniter. Quote approved. Replaced igniter with oem part. Start and verify oven operation. Set Amazon parts in box with packaging for customer to return.

“Paul was able to service our range and fix it which is a huge relief. He went above and beyond to try and find the best fix for our family which was appreciated. At the end of the day he was able to quickly fix our range and restore operation to our appliance!”

Shelby E.
LG RefrigeratorSep 26, 2024Saint Paul, MNTechnician: Tad

Model LSXC22426S/05

Upon arrival unit was as I left it. Pulled fridge out of extremely tight cavity. Installed new valve. Tested for leaks outside cavity. No leaks. Pushed fridge back into place. Unit now working as it should.

“Fast service. Very thorough in his explanation of the problem. Quick turnaround.”

Erica K.
Frigidaire DryerSep 26, 2024Golden Valley, MNTechnician: Nate

Model FLCG7522AW2

Replaced bad gas valve. Runs and heats great now.

“Friendly, knowledgeable and efficient. Very good service. Would recommend”

Brian C.
Maytag WasherSep 30, 2024Loretto, MNTechnician: Paul

Model MVW7232HW1

Customer stated washer makes a ticking noise. Inspected suspension system - all clear. Diagnosed faulty slider assembly causing ticking noise. Replaced slider assembly and verified noise has been corrected. Washer in good working order. W10734521 slider assy

“Excellent service, professional and courteous. Got the problem solved!”

Kathy R.
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