Service History 196

Model WRF767SDHZ03

Upon arrival I tested the damper assembly and found it to be very noisy when opening. Replaced with new part on hand and tested. Everything sounds perfect now.

“Omega Force was awesome to deal with. The repair technician, Hyrum, was very personable and impressive in his knowledge, professionalism, respect. The repair was done quickly and we are very satisfied. We highly recommend Omega Force and Hyrum.”

James W.

Model BFBF3018SS

The customers fresh food handle keeps popping of the door. The manufacturer sent a new handle. I cleaned away double sided tape from the top and bottom handle bracket cut outs. Prepped the new handle for connection, lined it up exactly like the freezer handle and popped it into place with my fist, heard a snap and the handle feels rock solid.

“Aaron did such a good job on my refrigerator handle. So far it seems to be solid. He was so pleasant! Thank you Aaron!”

Carol A.

Fresh food section defrost drain had gotten clogged, causing water to spill up the front and freeze on the freezer door. Broke the ice out and cleared the defrost drain. Tested and everything seems to be working properly.

“What a great experience! Hiram was fantastic. Not only did he make the necessary repairs, but he also instructed my mom on how to do it herself in the future. Trustworthy, prompt, and patient are just some of the adjectives that I would use to describe him. Overall, it was a great experience and I highly recommend him in the future.”

Clay (justin Son) C.

Model PWE23KSDHSS

Unit is leaking out of the front on the floor. Found that a big ice sheet is on the bottom of the freezer. The freezer defrost drain is plugged. Pull unit out on protective floor mat found the drain on the duck. Bell was completely coated with dust and completely plugged up, cleaned out the drain and spliced it so its a little bit more open so it does not clog up as easy. Pushed Unit back after cleaning the coils in the back of the unit. then steamed out all the water and ice checked afterward the drain to make sure its not overfilling cleaned out the drain and now unit unit is working properly

“Professional, knowledgeable, prompt, and amazing customer service!!! Highly recommend Adam!”

Basma B.

Model FFRG4120SW

I disassembled the entire dryer to access the drum nut and drive motor. Removed the drive monitor ave installed the new motor. Assembled the dryer, put the drum back into the housing with the lock washer secured. Restored fuel and powered the appliance up, tested operation and the dryer is back online, heating, tumbling ave providing air flow.

“I work for Lennar and I’ve only had a couple services done by Omega and so far communication has been stellar text show up on time and complete the repair in a timely manner”

David Ross- B.

Model EFME627UIW0

Installed new part from last diagnosis. Once installed test and everything is working properly

“Adam did an excellent job!! I was very comfortable having him in my home. He repaired my 2 appliances quickly and efficiently. I was very glad I didn’t have to buy new appliances. You should give him a raise!! Haha.”

Kim G.

Model 106.56879602

Complaint is that unit is leaking from freezer. Found unit need drain tube heater kit. Completed kit and unit is now operating properly.

“First time with Omega. From booking to (my bad last minute change on schedule) to rep Evan who did the work, it was excellent. Evan identified the problem Immediately… and I concurred as I had the same issue with an older fridge at a rental. Booked, confirmed, arrived, fixed, done. This how it should be. I hope I don’t have to have omega back soon.. but something will happen of course, all homeowners know, and they will be the first number I call. Special thanks to Evan. Thank you.”

James S.

Model WF501ANW/XAA01

Returned with the part, installed cycled and tested the code has gone away.

“Excellent service”

Allen T.

Model RF28HFEDBSR

Returned checked and the ice makers is working as it should, installed the new ice bucket.