We serviced a
LG RANGE- ELECTRIC
Model LRE3061ST/00
Near Blaine, MN 55449
Matt
Job Details: 08/31/2022
"Customer complaint is, OVEN HEAT COIL BURST. Inspected and tested. Found the broil element is fried. Needs a new element. . Part on order. ; ordrd 1 MEE62306504 (Broil element)"
We serviced a
ELECTROLUX DRYER- GAS
Model EIMGD55IIW2
Near Eagan, MN 55122
Delton
Job Details: 08/31/2022
"Found that there was lint and dryer sheet that was stuck inside blower wheel. Cleaned out inside of blower wheel and inside dryer of lint , Tested and dryer now runs quiet and is working good."
We serviced a
MAYTAG WASHER TOP LOAD
Model A511
Near Saint Paul, MN 55105
Delton
Job Details: 08/31/2022
Found that water hoses from hot and cold pipe was clogged. Customer approved for hoses to be replaced. Tested and washer now fills with hot. Tested and washer is working good.; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock
We serviced a
DACOR MICROWAVE
Model PCOR30S
Near Minneapolis, MN 55424
Phillip
Job Details: 08/31/2022
Microwave is not heating and making a loud buzzing sound I pulled a microwave down and the first thing I test it was the mag. The mag was shorted to ground. I verify the mag is the only thing defective. I quoted the customer for the repair. I replace the magnetron and tested. Put it back up tested again everythings working.; used 1 2M248J (MAGNETRON) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2033VE2
Near St. Cloud, MN 56301
Seth
Job Details: 08/31/2022
"Fridge not cooling no lights. The fridge is roach Infested. They ate up the control board, The start run relay was bad. It needed door seals and the drain pan underneath the unit was full of grease. I spoke with the decision-maker Lily this is a landlord tenant situation and they are going to replace the fridge and deal with the roach infestation."
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE5500AYW
Near Chaska, MN 55318
Adam
Job Details: 08/31/2022
Unit was making a loud squeaky noise when running. Disassembled unit and found the idler was squeaky. Replaced idler. Also removed the back rollers cleaned and oiled them. Then vacuumed inside the unit to clean out lint. Reassembled and test now unit is working properly. Used 3700340 idler from truck stock; used 1 WP6-3700340 (IDLER PULLEY) from stock
We serviced a
KENMORE REFRIGERATOR
Model 106.5112321
Near Minneapolis, MN 55406
Delton
Job Details: 08/31/2022
If i take out filter refrigerator dispenses water and ice maker fills. When i insert filter no water comes out at all. I explained to customer that filter may be bad and is blocked or the filter housing is bad. Customer does not have additional filter to test. I suggested to customer to try different filter and it still is not working that the housing is bad and to call us back and we will give quote and part ordered to replace filter housing.Customer will try filter first.If customer calls back with same issue give quote and order filter housing part# W10862460
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model 110.2002201
Near Minneapolis, MN 55422
Phillip
Job Details: 08/31/2022
"The customers compliant was the washer was over filling and going out balance. After testing I found theres no faults but its over filling. I tipped it back and found oil leaking from the transmission. I quoted the customer for the control board, shocks and transmission. Hes not going to fix it at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Eden Prairie, MN 55347
Adam
Job Details: 08/31/2022
Unit still wasnt making ice. Found that the wiring run through the door at the bottom were broke. There were two different wires. Was able to repair one and the other on was to short to repair. Unit would need a new door to get the ice maker working. Customer is just going to use the fridge with out ice. I removed the new ice maker to return the ice maker and we will refund for the ice maker. ; states that autho needed
We serviced a
SPEED QUEEN WASHER TOP LOAD
Model SWT520WM
Near Minneapolis, MN 55408
Phillip
Job Details: 08/31/2022
I have to go back on Friday with the whole transmission assembly.; schdld next appmnt for 9/2 FRI !
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/02
Near Minneapolis, MN 55427
Phillip
Job Details: 08/31/2022
The customer complaint was the dishwasher is leaking from the front right corner. It never leaked for me but I can see where it did. I inspected the door seal and the bottom door seal and both looked good. The spray arms are not cracked. The filter was dirty. I advised the customer to clean it with vinegar then use a dishwasher cleaner. The cleaning may stop the leak. The door handle is also cracked in the middle. I quoted for the handle but they declined at this time. I added a quote with part numbers. If they call back it will need the door gasket and lower spray arm.
We serviced a
KENMORE DRYER- GAS
Model 110.972811
Near Minneapolis, MN 55406
Nate
Job Details: 08/31/2022
"Not heating. Found a bad thermal fuse. Airflow wasnt great outside. I cleaned a bunch of lint out of dryer vent where it exits out the house. Found one of the vent flaps not opening because it had a lot of lint stuck to it. I cleaned that off so it opens now, much better air flow. Replaced the fuse, vacuumed out the dryer and oiled rollers. Replaced a badly cracked belt. There was a paint can opener in blower wheel I got out too. Runs and heats great now. Used fuse and belt. J13 labor. ; used 1 661570V (BELT), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
LG DRYER- GAS
Model DLGX8388WM
Near Minneapolis, MN 55419
Nate
Job Details: 08/31/2022
"No vent connecting dryer to vent going out. Purchased a vent from the local hardware store to connect it. Vacuumed all the lint out of the cabinet area the dryer slides into. Took apart dryer. Vacuumed it all out, oiled rollers and pully. Temp with dryer disconnected from vent is 200, with vent connected 260. Told customer they will need to have vent cleaned out more, because a 60 degree difference, otherwise safety can trip. Clogged or restricted vent. ; pckd up 1 Vent (Vent)"
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2560LCC1
Near Elk River, MN 55330
Matt
Job Details: 08/31/2022
"Customer complaint is, NOT FILLING. Inspected and tested. Dishwasher filled with water, but then did not circulate the water. The pump has 120V but is not working. Also the heating element bushings are gone and its leaking. Needs a new circulation pump and heating element. The circulation pump part number is 154859101 and is not in stock and the heating element part number is 154665201. Dana can you find me a circulation pump and order the heating element and reschedule with the customer. ; saved tckt , states that autho needed"
We serviced a
GE WASHER TOP LOAD
Model GTW840CPN0DG
Near Saint Michael, MN 55376
Matt
Job Details: 08/31/2022
"Customer complaint is, NOT SPINNING. Inspected and tested. Washer would try to spin a couple times and then would unlock the door and shut down. In test mode I get 2 different stored errors for the inverter. I removed the back panel to check for voltage to the inverter and then it started working after I messed with the inverter. Its spinning great now in test mode. I started washer on a quick wash and it completed the cycle perfectly. . Part number for the inverter is WH22X29049."
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF337AAL/XAA
Near Albertville, MN 55301
Matt
Job Details: 08/31/2022
"Customer complaint is, WILL RINSE WILL NOT SPIN OUT THE CLOSE AND HEARS THE MOTOR HUMING. Inspected and tested. Found the pump was humming, but not pumping out the water. I quoted customer $350. to install the LG pump that we carry. Customer approved repairs. I removed the old drain pump and found a big chunk of metal from the spider support. I just reinstalled the old drain pump and now its draining. I showed this to the customer and advised that the washer is going to need to be replaced soon because the spider support is breaking."
We serviced a
LG STACKED WASHER
Model WM3470HVA
Near Eden Prairie, MN 55347
Adam
Job Details: 08/31/2022
Unit was still leaving some black residue on whites but has gotten a lot better cleaned out the dispenser area because had some black residue in there. Let customer know if it happens still its inside the hoses and tub. And would need to replace hoses and pay for complete disassembly with an extra charge for another tech being that its stacked and a tub job
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Minneapolis, MN 55408
Delton
Job Details: 08/31/2022
"Replaced water valve, tested and ran diagnostics. All functions are working good and no leaks."
We serviced a
JENN-AIR MICROWAVE
Model JMD2124WS0
Near Rogers, MN 55374
Adam
Job Details: 08/31/2022
"Unit wasnt heating but everything else working again. Checked the switch I replaced last time and it was good. Noticed when the door shuts it wasnt hitting the switch adjusted it the best I could. Now it works but sometimes the magnetron kicks on automatically. Unit needs a new switch holder and maybe drawer assembly. ; snapped 2 QuickPics, states that autho needed"
We serviced a
LG DRYER- GAS
Model NOTAVAILABLE
Near Minneapolis, MN 55419
Delton
Job Details: 08/31/2022
Check Nates work order related to this helper work order.Make sure i get paid for this call.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG/AA
Near Minneapolis, MN 55418
Matt
Job Details: 08/30/2022
"Customer complaint is, NOT COOLING / NO COOL, FRIDGE NOT COOLING LOWER THAN 58 DEGREES. Customer also said that theres been water underneath the bottom drawer. Inspected and tested. FF compartment was 57F and freezer was 0F. I can see ice in the FF evaporator cover vent holes. Needs the drain kit. I defrosted evaporator and drain and installed new drain kit. Refrigerator is now fixed. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AAPN/XAA
Near Eagan, MN 55123
Delton
Job Details: 08/30/2022
Compressor is not running. Not getting power to compressor. Inverter board is not sending power. It is getting 5 blink error code but according to the guide 5 blink does not say what failure it is but pretty sure that its the inverter board. the part number on the board itself shows DA41-00411A
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV218AEW/XAA
Near Fridley, MN 55432
Matt
Job Details: 08/30/2022
"Customer complaint is, POWERS ON BUT WONT START. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out inside of dryer. Tested dryer and its working great and heat is cycling between 230F and 135F. Dryer is now fixed. ; used 1 WP40111201 (BELT) from stock"
We serviced a
GE RANGE- ELECTRIC
Model JB620RF1SS
Near Inver Grove Heights, MN 55076
Delton
Job Details: 08/30/2022
Replaced infinite switches for both front burners. Tested and no more crackling noise and elements are heating and working good.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model GHW9250MW0
Near Fridley, MN 55432
Matt
Job Details: 08/30/2022
"Customer complaint is, WASHER WONT DRAIN. Inspected and tested. Found the drain pump was locked up and not spinning. I flicked it with my finger and it started spinning. I ran a drain and spin and washer is shaking a lot and the drum is cutting into the door gasket. The rear spider support is failing. Customer is going to replace the washer."
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KODE500ESS02
Near Buffalo, MN 55313
Seth
Job Details: 08/30/2022
I replaced the intermittent failing UI and tested. The wall oven is now working as designed. ; saved tckt
We serviced a
GE RANGE- ELECTRIC
Model JS645SL7SS
Near Buffalo, MN 55313
Seth
Job Details: 08/30/2022
Slow to heat. Per GE it can take 15-20 minutes to get to 350. It reached temp in under 10 minutes. The range is working as designed. I educated the customer on adjusting the temperature settings and calibration to their preferred temperature. They will experiment and adjust the calibration after they get to know the range better.
We serviced a
GE WASHER FRONT LOA
Model GFW510SCNWW
Near Annandale, MN 55302
Seth
Job Details: 08/30/2022
I installed the GFCI kit and tested by watching a complete wash cycle. It worked perfectly.
We serviced a
SAMSUNG DRYER- GAS
Model DV42H5200GWA3
Near St. Cloud, MN 56303
Seth
Job Details: 08/30/2022
Not tumbling. Failed idler was replaced. I tested the dryer it now tumbles and had heat. It is now fixed.; used 1 DE634A (PULLEY) from stock
We serviced a
FRIGIDAIRE STACKED WASHER
Model FLCE7522AW1
Near Minneapolis, MN 55408
Phillip
Job Details: 08/30/2022
The customer complained was the start the washer just sits there and does nothing never fills or anything. The maintenance technician replaced water valve but still does the same thing in diagnostic mode I was getting the error code C6 which is motor shifter control fault. From the little bit of testing that I could do the motor tested fine. The shifter was moving from agitate to spin. I am ordering the main control board to replace. I also ordered the motor drive to have on hand in case the board not fix it. The maintenance technician gave me the go ahead on ordering parts. ; ordrd 1 5304515840 (Motor) and 1 5304524465 (Main board)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6AWS
Near Minneapolis, MN 55408
Phillip
Job Details: 08/30/2022
Complaint was after they cleaned behind the fridge they had bumped the water line and now the water supply was leaking at the water valve connection. Plumber had replaced the waterline but it was still leaking. All I had to do was tighten both waterline connections at the supply valve and at the water calve. I then added a strap around the waterline and secured it to the fridge. It is not leaking now advise the customer to leave the icemaker off until someone is living there then turn it back on and make sure theres no leaks.
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA400PJHDWR/AA
Near Minneapolis, MN 55409
Phillip
Job Details: 08/30/2022
Customer complaint was at the end of the cycle the washer will go off-balance and the washer would stop and give a fault code. The customer had a load in the washer when I arrived and when I open the lid I found the whole tub assembly it was basically sitting on the ground. After inspecting I found a suspension rods are weak and not supporting. When it goes into a spin cycle it shakes of off-balance and then shut off. They will need the new suspension rods.I called the number for the owner and left a message. This model washer has a recall. Advise the customer to call Samsung and have the recall addressed and then the suspension rods may be replaced under warranty through Samsung. I added a quote to pics.
We serviced a
LG MICROWAVE
Model LMV1683SW/00
Near Minneapolis, MN 55410
Phillip
Job Details: 08/30/2022
The customer said a random times the microwave will pop the circuit breaker in the basement. I inspected the breaker in the basement and it appears to be on its own 20 amp circuit. I ran the microwave several times for a total of six minutes and opened the door and slam the door and I never tripped the breaker. Advise the customer that there could be something else on that circuit along with the microwave or there might be a circuit breaker issue
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5000AW/A2
Near Minneapolis, MN 55416
Phillip
Job Details: 08/30/2022
The washer is stopping mid cycle. I started the washer and it filled and washed and then got to 52 minutes and just sat there for quite a while that it started back up again and then stop again at 49 minutes. There is no fault codes I put into service mode still no fault codes I ran smart install and again it ran fine with no fault codes. This unit does not have a heater. I suspect its either a bad man control or inverter. I quoted the customer for the main control. At this time they did not want to fix it. I added a pic of the quote for the main control.
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model LTE5243DT3
Near Hopkins, MN 55343
Phillip
Job Details: 08/30/2022
The complaint was the door switch is broken. I verified the door switch was broken. I replaced the door switch with the one of carry-on stock. The door Switch is working in the dryer is working good.; used 1 WP3406107 (DOOR SWITCH) from stock
We serviced a
UNKNOWN REFRIGERATOR
Model HC 2062 INDEX 21E/33
Near Excelsior, MN 55331
Adam
Job Details: 08/30/2022
Installed ice maker from last diagnosis. Icemaker cycled and should start making ice within 48 hours. The wife wanted to leave the door pistons off because it shuts better with out them but would to have them just incase
We serviced a
LG WASHER FRONT LOA
Model WM4270HVA/01
Near Maple Plain, MN 55359
Phillip
Job Details: 08/30/2022
The customer said it makes a loud Jack hammer sound when it spins with a large load. I ran a couple times and it sounded like a bad basket. I removed the front gasket clamp so I could inspect the weights. I found all 4 bottom weight screw holes were broken. Today I replaced the bottom weight and tightened the screws. I ran a load of towels and it sounded good. Normal vibration.
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAQ
Near Rosemount, MN 55068
Delton
Job Details: 08/30/2022
Found that is making loud buzzing sound and not heating. Bad magnetron but also the display is very dim to where you can barely see the numbers. Also customer saying that sometimes the number 5 and sometimes others do not respond when pushing.Several parts are NLA and if are probably not worth it to fix call into autho.Control board WPW10127098; Touch panel WPDE94-01386C; magnetron WPW10126786; saved tckt
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Farmington, MN 55024
Delton
Job Details: 08/30/2022
Found that float sensor was stuck with debris and dishwasher thought it was full of water and wouldnt start. I replaced float. And updated firmware. Tested and dishwasher is running and working good.; used 1 WD21X10519 (FLOAT SWITCH) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDL15XWH5
Near Farmington, MN 55024
Delton
Job Details: 08/30/2022
Found that dishwasher bottom spray arm plastic broke and falls off. Ran test and all other functions are working good. Ordering spray arm and rescheduling.; ordrd 1 WPW10320512 (Bottom spray arm)
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF45H6300AW/A2
Near Lakeville, MN 55044
Delton
Job Details: 08/30/2022
"Found that the drain trap cover was not lined up and screwed in correctly so it would leak from that. I showed customer and screwed on cap and no more leaks. Washer is working good.Did not charge extra, quick call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeville, MN 55044
Delton
Job Details: 08/30/2022
"Found that the dishwasher is not drianing due to clogged drain hose. Replaced drain hose, tested and dishwasher now drains and all functions are working good.; used 1 8269144A (DRAIN HOSE EXTENSION) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Oakdale, MN 55128
Delton
Job Details: 08/30/2022
"Replaced condenser fan motor, tested and it is not running and refrigerator is cooling and working good."
We serviced a
KENMORE WASHER TOP LOAD
Model 110.2691469
Near Minneapolis, MN 55406
Nate
Job Details: 08/30/2022
Not spinning or draining. Found a bad lid switch. Replaced with our truck stock lid switch. Drains and spins great now. ; used 1 3949247V (LID SWITCH) from stock
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model GLGR331AS4
Near Saint Paul, MN 55104
Nate
Job Details: 08/30/2022
"Has a burnt electrical smell when you press start. Doesnt run. Took the dryer apart, the motor is seized up."
We serviced a
FRIGIDAIRE DISHWASHER
Model BGHD2433KF1
Near Saint Paul, MN 55104
Nate
Job Details: 08/30/2022
"Dishwasher keeps filling with water. Found a bad water valve. Replaced the valve, no water leaking anymore into the dishwasher from the fill valve. Runs great. Used 154637401 from TS. ; used 1 154637401 (VALVE) from stock"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV209AEW/XAA
Near Maple Grove, MN 55369
Matt
Job Details: 08/30/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the high limit thermostat was melted and the wires that attach to it are also melted. Installed new thermostat and repaired wires. Tested and dryer is heating great and cycling between 200F and 120F. Outside airflow is 21mph. Dryer is now fixed. ; pckd up 1 DC47-00018A (High limit thermostat)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Saint Paul, MN 55107
Nate
Job Details: 08/30/2022
"Customer told me issue is that it doesnt wash well. Especially the lower rack. The lower spray arm has no restrictions but it doesnt spin, even though there is good water pressure. Ordered new lower spray arm and spray arm support from sundberg. Coming back Tuesday to install. Doorbell doesnt work. Knock. Also, tested water, its 15 on a scale of 0-25, very hard, recommended getting a water softener too. Explained that it wont clean well with hard water. ; ordrd 1 5304507158 (Lower Spray arm) and 1 5304518968 (Lower spray arm support)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF20HFENBSR
Near Saint Paul, MN 55105
Nate
Job Details: 08/30/2022
"Freezing up in back over the evaporator. I put it into forced defrost but the heater doesnt come on. Found a bad thermal fuse on the evaporator. Steamed off the evaporator to give it a fresh start. Replaced the thermal fuse and a bad temp sensor. Works great now. ; used 1 DA32-10104N (TEMP SENSOR) from stock, pckd up 1 DA47-00301D (Fuse)"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EP/A3
Near Saint Paul, MN 55116
Nate
Job Details: 08/30/2022
"Stops tumbling, has to cool down before it starts again. Makes a loud sound when motor doesnt run. Needs a kick start to run. Has a bad motor. Quoted blue book. 374 part, L14 labor. Customer buying a new dryer."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TSB
Near Saint Paul, MN 55105
Nate
Job Details: 08/30/2022
"Fresh food 50 degrees and freezer 15 degrees. Compressor running. Fans running. No air flow into fresh food section. Damper closed. Steamed off evaporator, after 20 min it frosted up great. Best educated diagnostic is that its a bad cold control. Ordered 241537103 coming back next Tuesday to install. Set it to the coldest setting and customer will monitor temps. J13 labor 86.34 part. ; ordrd 1 241537103 (Cold control)"
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model n/a
Near Maple Grove, MN 55311
Matt
Job Details: 08/30/2022
"Customer complaint is, WONT TURN ON. Inspected and tested. Found the breaker was off. Flipped breaker and tested. The dryer is now working and heat is cycling between 180F and 115F. The vent on the back of dryer is broken and needs to be replaced. Most of the heat and moisture is venting inside the house and the back of the dryer is getting extremely hot. I showed this to the customer. I ran dryer for over 20 minutes and its working great and everything is testing good. I advised customer not use dryer until they clean the vent and replace the vent on the back of dryer."
We serviced a
FISHER PAYKEL DISHWASHER
Model MISSING
Near Minneapolis, MN 55407
Nate
Job Details: 08/30/2022
"Not draining. Gives F4 error within first 15 minutes. Took filter out, cleaned a lot of build up off the bottom of the filter. Cleaned out the inner tub. Disconnected the drain line, could not get water to suck through drain line from tub. Used snake to snake through drain line, then filled with water and was able to drain water through. Cleaned off top and outside of door, got it looking nice and new. Ran for 20 minutes, no error and it drains great now. Quoted F12 for labor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model DGUS2645LF4
Near Minneapolis, MN 55402
Nate
Job Details: 08/30/2022
Iced up in the evaporator drain area. Steamed out the drain from inside the fridge and behind. Also steamed out ice built up on bottom of freezer. Tons of gross organic junk slid out from drain.
We serviced a
GE REFRIGERATOR
Model GSS25WSTASS
Near Medina, MN 55340
Matt
Job Details: 08/30/2022
"Customer complaint is, FILTER LITE CAME ON CUST ORDERED FILTERS & IT HASNT WORKED SINCE THEN- THINKS LINE FROZE? Customer also said the ice maker doesnt work. This is there second refrigerator in the mud room. Found the water line is frozen in the door and the ice maker has failed. Customer is going to replace the ice maker himself and unplug refrigerator and thaw out the water line and add some foam insulation on the inside of the freezer door to keep it from freezing up again."
We serviced a
LG DRYER- GAS
Model DLG7201WE
Near Rogers, MN 55374
Matt
Job Details: 08/30/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the resettable high limit thermostat was tripped. I disassembled dryer and reset thermostat and vacuumed out inside of dryer. Tested dryer and the heat spiked to 240F really quickly and I shut it down. The vent is the problem. I advised customer to not use dryer until the vent gets cleaned. If after cleaning the vent it does it again, we will have to order the thermostat before we go back. Part number 6931EL3003C."
We serviced a
GE STACKED WASHER
Model GUD24ESSM1WW
Near Waite Park, MN 56387
Seth
Job Details: 08/30/2022
"Laundry center not working. Upon arrival and inspection I found the laundry center had many issues. It was improperly plumbed with no stand pipe or cold water supply. There are no independent hot and cold water supplies it was only plumbed to a hot water supply off of a sink. This machine is being used in properly in the wrong environment. Is used to watch oily rags, mitters(see pics), and rubberized gloves. This washing machine may or may not ever complete cycles or wash appropriately. I unplugged the unit and advised the store contact that until the proper plumbing has been installed they should not use it. But ultimately they will not be happy with its performance it needs to be replaced with commercial grade machinery that is made for the chemicals and load. I recommended commercial Speed Queen washer and dryer made for high moisture, commercial environments and made to handle the load weight of rubberized gloves and mitters.
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS527UIW0
Near Excelsior, MN 55331
Adam
Job Details: 08/30/2022
Customers complaint NOT FILLING-11 ERROR. When I tried the normal cycle drain pump would run but never turn the water valves on and would give E11 code. Put unit in test mode to test water valves. Water valve works properly in test mode and good water pressure. Unit in test mode had extremely high amount of suds. Cleared out suds and then put unit in normal cycle now unit is working good. If there is to much soap the unit will think there is water and never fill. If it comes back might need a pressure sensor
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5620HW1
Near Victoria, MN 55386
Adam
Job Details: 08/30/2022
Customers complaint LOSS OF HEAT. VACUUMED/CLEANED DRYER STILL NO HEAT. Disassembled unit because it would tumble but not heat. Checked all the thermostats and they were good. Tested the heater and that had failed. Quoted and replaced heater with factory heater from truck stuck WP3387747. Reassembled unit and now its working and heating great. Also oiled up rollers for customer and cleaned the inside of dryer for no additional charge ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
GE REFRIGERATOR
Model GNE27JSMKFSS
Near Chaska, MN 55318
Adam
Job Details: 08/30/2022
Customers complaint MAKING BAD NOISE IN FRZ SOUNDS LIKE THE FAN MTR. FRESH FOOD DEPT IS HOT NOW. Found the freezer evap fan making noise and bunch of frost on the back wall. The fan is trying to run but hitting ice. With SmartHQ tried to defrost. Unit said it was on but wasnt getting voltage to the heater. Needs control board ; ordrd 1 WR55X40448 (Board)
We serviced a
GE DRYER- GAS
Model DBVH520GJ2WW
Near Minneapolis, MN 55436
Adam
Job Details: 08/30/2022
Unit was heating fine when vent wasnt hooked up with vent on unit was getting hotter then it should in the dryer. Let them know with how long the dryer vent is that can be a issue its over 20 feet with 4 90 degrees. Let customer know to test it with it not hooked up and see if it works fine. If it does its 100% the vent. If it doesnt heat after 20 minutes the coils are probably failing.
We serviced a
KITCHENAID RANGE- GAS
Model KDRS467VSS04
Near Minneapolis, MN 55424
Adam
Job Details: 08/30/2022
Unit is giving an error code for the cooling fan. It gets stuck on low speed then trips the code trying to get to high speed. Needs cooling fan WPW10245511. Installed fan. Tested unit got up to temps just fine with no error. Unit is working properly again.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Otsego, MN 55330
Matt
Job Details: 08/22/2022
"Customer complaint is, BOTH SECTIONS WARM. Inspected and tested. Freezer was good, FF was warm. The damper assembly has failed. install new damper. Customer approved repairs. Part on order. ; ordrd 1 242303001 (Damper assembly)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QP6A
Near Oak Grove, MN 55303
Phillip
Job Details: 08/22/2022
Water leaking down the back panel and water collecting in the bottom of the freezer. I found water was dripping from the icemaker compartment down the back evaporator panel and collecting in the bottom of the defrost drain and on the floor. I found ice in the ice bucket was hollow and it is not making all the ice cubes. When I dispensed water from the door I found the water pressure to be very slow. When I ran the icemaker and it filled the water pressure was also very slow. I pulled refrigerator out and tested the water pressure coming up from the basement to the back of the fridge I found the water pressure was low. I defrosted the defrost drain cleaned up all the ice and water. I dumped the ice bucket and left the icemaker off. I advise the customer to replace the water filter and have a water pressure tested.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Oak Grove, MN 55303
Phillip
Job Details: 08/22/2022
The ice maker was frosted up and the deli drawer display was not working. I installed the parts from the ice maker kit and the ice bin. I made sure the ice maker fill tube was adjusted correctly and put silicone around the ice maker compartment. I replaced the deli drawer and the right side glide. I also replaced the ice Shute gasket on the door. The deli drawer display is working good. The ice maker cycled and it dispenses water. The ice bin does not fit in all the way. The right side of the ice maker compartment is bowing inwards and does interfere with the bucket. There is no repair for this issue. I added pictures. Contact me If customer calls back.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS0
Near Roseville, MN 55113
Nate
Job Details: 08/22/2022
"Motor worked for me at first, but after warming up a little it doesnt run anymore. Only the first button on the left for the motor gets it to run. The 2 buttons on the right dont get it to run anymore. Needs W10416839 but when searching it says its NLA. ; saved tckt"
We serviced a
FRIGIDAIRE FREEZER
Model FKFH21F7HWB
Near Saint Paul, MN 55109
Nate
Job Details: 08/22/2022
"Freezer continually beeps. Found the door wasnt closing all the way. I raised the feet on the front of the freezer so it leans back more. Now it closes much better. All good now. But if they have issue in future, please order new hinges for the door. I also showed customer how food was over packed in door, recommended taking a lot of the food out of the door so that it can close better."
We serviced a
GE COOKTOP- GAS
Model JGBS66REK4SS
Near Saint Paul, MN 55119
Nate
Job Details: 08/22/2022
"Before the burners were all sparking. Now when I got there the front right burner wouldnt ignite. Replaced the spark switches, all the buttons eta ignite great now."
We serviced a
GE DISHWASHER
Model GDF630PMM0ES
Near Saint Paul, MN 55103
Nate
Job Details: 08/22/2022
"Dishwasher is dead. The control board is rapidly flashing (strobing). Needs new control, which is on backorder until 9/22. WD21X26186."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EWH1
Near Saint Paul, MN 55104
Nate
Job Details: 08/22/2022
"Not cleaning dishes. Found the dishwasher fills with water, and drains great, but doesnt circulate the water. The control board I confirmed is sending 120 vac to the motor, but the wash motor isnt running. Needs WPW10605058. Quoted 252 for part and L13. Coming back Friday to install. Reinstall little grey cover on bottom of PCB too when I return. ; ordrd 1 WPW10605058 (Sump motor and assembly)"
We serviced a
BOSCH REFRIGERATOR
Model B10CB80NVW/07
Near Minneapolis, MN 55405
Nate
Job Details: 08/22/2022
Replaced the evaporator fan which wasnt running before. It started running nice and strong as soon as the compressor began running. Told customer it can take up to 24 hours to get down to temp. Turned on the turbo cool.
We serviced a
LG WASHER FRONT LOA
Model WM3488HW
Near Eden Prairie, MN 55344
Adam
Job Details: 08/22/2022
Unit wouldnt drain and making loud noise when trying. Checked filter. Filter was clean and still making noise. Removed drain pump and the motor had failed. Replaced motor with truck stock Lg drain pump. 4681EA2001T. Now unit is operating correctly ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
LG RANGE- GAS
Model LRG3081ST/00
Near Eden Prairie, MN 55344
Adam
Job Details: 08/22/2022
Unit wouldnt hold temps. Found right way that the igniter would glow but wouldnt light the burner. Waiter over 40 seconds. And still wouldnt light or open the gas. The igniter was faulty. Replaced igniter with truck stock 5303935066 igniter. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE REFRIGERATOR
Model PSW26RSWASS
Near Eden Prairie, MN 55347
Adam
Job Details: 08/22/2022
Installed flow my meter from last diagnosis then wired the flow meter. The flow meter was so corroded that the plug was even damaged. Wired my plug to the flow meter. It able to test for leaks because water isnt hook up.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5600XW1
Near Minneapolis, MN 55410
Adam
Job Details: 08/22/2022
Unit wouldnt cycle. Found that the lid lock would just continuously click and never lock. Making it so it would never cycle. Unit needs new lid lock quoted customer and gave a great discount because she is a repeat customer. Installed Ordered W10404050 lid lock. Tested unit works now properly
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS527UIW0
Near Minneapolis, MN 55424
Adam
Job Details: 08/22/2022
Unit would leak a small amount. Ran unit a couple of times didnt see any leaks on the floor. Checked underneath and all looked dry. Took the top off and noticed some water on the dispenser hose. Dispenser hose has a small hole. Will need to be replaced. Dont carry that hose so ordered and rescheduled. I did put some red glue on the small hole because customer is still using the washer. Let her know this might not do anything. So at your own risk of running the washer and leaking. Installed ordered 134625700 hose
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Rosemount, MN 55068
Delton
Job Details: 08/22/2022
"Found that compressor is running but no cool at all. Room temperature, LG compressor failure. I informed customer to contact LG and see if they will do anything for them. Customer said they tried and said was out of warranty 2/2016. I told them to bring up class action lawsuit and see if LG will fix it. Needs sealed system repair."
We serviced a
UNKNOWN RANGE- GAS
Model UPN120FDMPN
Near Prior Lake, MN 55372
Delton
Job Details: 08/22/2022
"I replaced igniter and thermocouple for the right side front small burner and appears that the left front big burner was not inserted so flame was not hitting sensor to stay lite as well as grill burner Tested and all burners light and stay lite. Cooktop burners are working good as im here. No spark module was shipped to customer, just 2 spark electrodes and one thermocouple"
We serviced a
LG REFRIGERATOR
Model LMXC23796D/00
Near Lakeville, MN 55044
Delton
Job Details: 08/22/2022
"Replaced freezer evaporator cover, Around ice fan was ice build up. Defrosted, tested and refrigerator is running quietly. Refrigerator is working good."
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Lakeville, MN 55044
Delton
Job Details: 08/22/2022
Customer says it just beeps and wont start. As im here dishwasher starts and is working. I went into diagnostics and there was a stuck key error. According to service bulletin there is two issues. One is just a software update and the other is to replace several parts due stuck key problem. Also got turbidity sensor issue.I did software update and all functions are working good. I informed customer to use it as normal and if problem continues to call back.If problem persists per the service bulletin order parts; Light pipe WD12X23316; bottom cover WD12X10470; Console WD12X20184; console cover WD34X21699; Turbidity sensor WD21X22830
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4800BQ1
Near Farmington, MN 55024
Delton
Job Details: 08/22/2022
"Replaced drain pump, tested and washer drains and is working good."
We serviced a
GE WASHER TOP LOAD
Model GTW485ASJ1WS
Near Rosemount, MN 55068
Delton
Job Details: 08/22/2022
"Replaced belt, tested load of clothes, washer filled, agitates, drains and spins. Washer is working good."
We serviced a
GE REFRIGERATOR
Model PVS21KSEBFSS
Near Eagan, MN 55123
Delton
Job Details: 08/22/2022
"Apparently i dont have that on my truck, I have the non-inverter one but dont have the other board. Ordering part and rescheduling for tomorrow AM; ordrd 1 WR55X11098 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Waconia, MN 55387
Adam
Job Details: 08/22/2022
Unit wouldnt drain. Pump sounded good. Customer tried to diagnose him self. Put unit in a drain and was getting an extremely low pressure out. The drain hose popped off from the drain pump. Cause customer was working on unit and pressure. Dried up the water and checked the hose and found a sticker that caused the issue and was acting like a valve. Cleaned out the hose and tested again. Draining great. And no leaks.
We serviced a
GE REFRIGERATOR
Model PSI23SGRDSV
Near St. Louis Park, MN 55416
Nate
Job Details: 08/22/2022
Running real loud. Found the compressor is broken and rattling bad. Told customer they would need to have a new compressor installed.
We serviced a
AMANA WASHER TOP LOAD
Model NTW4650YQ0
Near Minneapolis, MN 55412
Nate
Job Details: 08/22/2022
Support rod came off inside washer after an unbalanced load. Got it back into place. Nice and secure now. Just charged the trip charge.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EW/A3
Near Cold Spring, MN 56320
Seth
Job Details: 08/22/2022
stops 2 minutes in. The sensor was unplugged I plugged it in and tested. The dryer is now working as designed.
We serviced a
LG WASHER FRONT LOA
Model WM3050CW
Near St. Cloud, MN 56301
Seth
Job Details: 08/22/2022
LE error. Washer stops at the beginning of the spin cycle. There is 1/8in play in the rear main bearing. I talked to the customer. He will replace it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXMK00
Near Saint Michael, MN 55376
Matt
Job Details: 08/22/2022
"Customer complaint is, STOPPED FREEZING A COUPLE WEEKS AGO NOW FRIDGE IS NOT AS COLD. Inspected and tested. Found top compartment was 51F and bottom was 47F. Compressor and condenser fan are running. I removed the evaporator cover and found the evaporator only had frost on about 25 percent and the evaporator fan was not working. I defrosted evaporator and after 20 minutes there was only frost on about 25-30 percent. The sealed system has failed."
We serviced a
GE DISHWASHER
Model GDT226SSL0SS
Near Mound, MN 55364
Phillip
Job Details: 08/22/2022
Customer is concerned that the dishwasher is not level and its leaking from the bottom of the door. I adjusted the front leveling legs and re-mounted the dishwasher so it looked better. The customer was happy with how I adjusted it. The customer said when the dishwasher was running and leaking I was also making kind of a groaning sound. After letting the dishwasher run for a few minutes I open the door and found at the bottom was covered in soap suds. I advise the customer to use a different brand of soap and we ran the dishwasher with some olive oil to help get rid of the soap buildup.
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Victoria, MN 55386
Adam
Job Details: 08/22/2022
Unit icemaker was freezing up. Found that the ice maker door had ice on it and the side and bottom was full of ice. Steamed out ice and tested ice maker. Unit filled the cup fine. Wasnt any spraying out. Took the ice maker assembly out and had a bunch of ice behind and in the insulation. Unit is leaking inside the insulation. Unit would need a new door assembly. The guy doesnt like the fridge any way and is going to get a new more reliable one.
We serviced a
LG RANGE- GAS
Model LDG3036ST/01
Near Minnetonka, MN 55345
Phillip
Job Details: 08/22/2022
"Customer wanted to know how to use the oven functions. Inspector said the convection was not working, the center burner was not working and there was high levels of carbon monoxide. The center burner was dirty. I cleaned the center burner. The lower oven convection fan comes only after the oven reaches preheat. I waited for it to reach preheat. Once it did the convection fan did come on. I went through the controls with the customer. The burner flames look good."
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE59M4310SS/AA
Near Roseville, MN 55113
Nate
Job Details: 08/22/2022
"Not getting up to temp on bake. 120vac isnt coming from bake relay. Soldered a new relay into the board. Preheated to 350 within 10 minutes and held temp perfectly. Before, customer could only get it to heat up all the way if they first did broil. Then switch to bake, but temp would fall then because bake relay wasnt coming on. ; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Plymouth, MN 55442
Phillip
Job Details: 08/22/2022
The customer complaint was frost on the freezer door and no air flow into the fresh food compartment. I found the freezer door was hitting some food in the freezer and that caused warm air to leak in. The warm air caused the frost . The customer thinks the doors were left open at some point too. I found the cold air dust is frosted up completely. When the freezer door is open I get air flow out the supply damper. I cleaned up the frost and defrosted the air return.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, MN 55340
Matt
Job Details: 08/22/2022
"Customer complaint is, NOT COOLING. Inspected and tested. Both compartments were in the 50F. The freezer evaporator was completely frosted over. Everything tested good but the sensor. Also the FF evaporator drain is frozen causing water to pool on the floor. install new sensor and drain kit. Customer approved repairs. Installed new freezer defrost sensor and FF evaporator drain kit. Tested and refrigerator is now fixed. ; used 1 DA82-01415A (DRAIN KIT) from stock, ordrd 1 DA32-00006S (Defrost sensor)"
We serviced a
KENMORE WALL OVEN- ELECT
Model 79048903000
Near Minneapolis, MN 55447
Phillip
Job Details: 08/22/2022
I verified the latch on the microwave door was broken. I replaced the left microwave door latch. The door shuts good and the microwave is working.
We serviced a
GE MICROWAVE
Model SCB1001MSS01
Near Minneapolis, MN 55446
Phillip
Job Details: 08/22/2022
The fan and lights stick on and the display flickers. After troubleshooting I found a sticky relay in the board and the display will need to be replaced. I should be able to pull it out and stick on the counter. ; ordrd 1 WB27X32849 (Relay board)
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near St. Cloud, MN 56301
Seth
Job Details: 08/22/2022
"Not cooling, failed ff evap fan was replaced. The drain was also blocked, I cleared it. The fridge is now fixed.; used 1 WR60X26866 (FRESH FOOD FAN) from stock"
We serviced a
SAMSUNG DRYER- GAS
Model DVG54R7600C/A3
Near Maple Lake, MN 55358
Seth
Job Details: 08/22/2022
"I replaced the motor fan assy and tested the dryer. It ran great but short-cycled because it got too hot from a failed duct. I notified customer not to use till they get their duct cleaned to keep unit from further damage, fire, and personal responsibility."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Monticello, MN 55362
Seth
Job Details: 08/22/2022
Installed new whirlpool dishwasher. I tested it is ran great no leaks.