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Service History 185

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed July 23, 2024 to July 25, 2024

Samsung DryerJul 23, 2024Minneapolis, MNTechnician: Dakota

Customer states unit trips breaker when running normal cycle but not on time dry, tested both normal and time dry both trip breaker, unit drawing 25amps and operating within spec. Informed customer that breaker is bad and must be replaced.

Kenmore RefrigeratorJul 24, 2024Edina, MNTechnician: Dakota

Model 10660212410

No cool in FF section, found evap fan motor not spinning racing 120vac, replaced fan motor and tested unit now cooling Ff section, fan spinning

“Dakota did a great job repairing our refrigerator. He was pleasant and very professional. Also Dakota gave me some good tips on taking better care of our refrigerator. Much appreciation!”

Theresa L.
Beko RangeJul 24, 2024Minneapolis, MNTechnician: Dakota

Model SLGR30530SS

Customer state oven not heating properly, not heating quick enough and drops temp to fast when opening door. Ran heat cycle test on oven average temps when set to 350 was 352. Operating within spec, broil burner and convection fan operating also. Adjusted all surface burners bc they were all to high when set to low.

“Today 30th we started oven & set 425 degrees we are at 25 minutes and has yet to reach temperature. As much testing Dakotah did this issue of proper heating is not corrected”

Dick M.
Frigidaire DishwasherJul 24, 2024Edina, MNTechnician: Delton

Model GDSP4715AF0A

Customer stating that her dishwasher is not starting. Tried to start unit and noticed drain pump not kicking on. Removed remaining water from inside unit and unit started. Pulled unit from cabinet and removed drain pump. Found rubber band stuck inside pump. Removed rubber band and reinstalled drain pump. Unit now working as it should.

“The service was fast, and thorough!”

Tracie O.
LG DishwasherJul 24, 2024Rogers, MNTechnician: Matt

Model LDF5545BD

Mid cycle it beeps. Customer said it stops and beeps and gives a OE error and theres standing water in the bottom. I started express wash because thats the cycle customer uses and it acts up on and watched it for over 30 minutes and it was filling and draining perfectly 5 different times. After about 40 minutes it started beeping and flashing like it was paused or you opened the door. I opened and shut door and pressed start again and it started washing again. Theres an issue with the door latch. Customer will talk to her husband and they will let us know if they want us to order parts.

“He was very nice and helpful!”

Molly O.
KitchenAid DishwasherJul 24, 2024Albertville, MNTechnician: Matt

Model KDFE204EWH0

Not Draining. Found a piece of plastic from the rollers in the drain pump. Removed and tested. Dishwasher is draining great. Dishwasher is now fixed.

“Professional thorough”

Craig B.
Frigidaire RangeJul 24, 2024Minnetonka, MNTechnician: Paul

Model LFGH3054UFD

Replaced faulty oven control board and overlay. Verified proper oven operations again.

“Professional, thorough, and efficient service! Highly recommended!”

Samantha W.
Kenmore DryerJul 24, 2024Golden Valley, MNTechnician: Nate

Model 110.87570120

Dryer not heating. Found the igniter fires up. Has bad coils. Venting is good. Quoted for coils. Replaced, now it runs and heats great.

“Nate did a great job!!”

Jason Or Janine G.
GE RefrigeratorJul 25, 2024Otsego, MNTechnician: Matt

Model GNE25JMKGFES

HUMMING NOISE. Found the evaporator fan is loud. I removed the evaporator cover and its completely frosted over. I turned on the heater and it never came on. The thermistor is reading correct temperatures and I ohmed out the heater through the defrost thermostat and it ohms out good at 32ohms. The board is not sending voltage to the heater. Needs a new board. Customer declined repair and is going to replace it themselves, or just replace the refrigerator.

“It was a long visit. A lot of ice build up. Thank you so much. We did order the part he said we needed. Hopefully it does the trick.”

Lisa D.
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