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Service History 176

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed May 17, 2024 to May 22, 2024

Whirlpool WasherMay 17, 2024Rogers, MNTechnician: Matt

Model WTW7000DW0

Whirlpool Washer Repair. F5 E2 error code when washing. This is a lid lock error. When you start washer, it tries to lock lid and then gives error. In test mode I can get it to lock by holding down on lid. The lid lock has failed. Installed new lid lock and tested. Washer is working great. Washer is now fixed.

“Matt communicated his arrival time for each visit and was prompt and efficient. He gave me all the information needed to decide whether the repair was needed, and even showed me a workaround to use the washing machine until the needed part arrived. I would recommend Omega Force to anyone needing appliance repair.”

Amanda M.
Samsung RefrigeratorMay 20, 2024Bloomington, MNTechnician: Delton

Model RF18HFENBSR/01

Samasung Refrigerator Repair. Replaced heating element. Defrost thermostat, heater fuse. Tested and heater comes on. Refrigerator is cooling and working good.

“Delton was on time, very professional, and helped me understand what was happening to my fridge and why. And since the part I needed was no longer being made, he worked with his parts person to find a replacement that would work. Thanks, Delton!”

Catherine P.
Liebherr RefrigeratorMay 21, 2024Saint Paul, MNTechnician: Hyrum

Model CS206110C

Liebherr Refrigerator Repair. Upon arrival customer states no cooling in the fridge and one of the compressors is not running. Pulled out the machine and discovered that one of the inverters had failed. Replaced with part from truck stock and tested. Complete. Machine seems to be cooling properly now; .

Whirlpool RefrigeratorMay 21, 2024Minneapolis, MNTechnician: Hyrum

Model WRF736SDAM14

Whirlpool Refrigerator Repair. Cx state unit leaking from FZR, found defrost drain clogged causing leaked, verified unit has updated drain assembly, removed debris from drain and removed ice formation.

Bosch FreezerMay 21, 2024Edina, MNTechnician: Nate

Model B30IF70NSP/01

Bosch Freezer Repair. Wasn't running. Replaced bad boards and compressor started right up. Told customer to give it 24 hours. Set it to -1.

“Very friendly! Great work!”

Mary M.
Kenmore DryerMay 21, 2024Maple Grove, MNTechnician: Matt

Model 796.910299

Kenmore Dryer Repair. making a really loud noise. Front right roller is falling off and left rear roller is seized up. Customer approved repairs. Installed 4 new rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

“Great service and friendly technicians!”

Steve N.
Frigidaire RefrigeratorMay 21, 2024Minneapolis, MNTechnician: Nate

Model GRFG2353AF3

Frigidaire Regrigerator Repair. Water drips from dispenser. Per the service bulletin I replaced water line. No drips now.

LG RangeMay 21, 2024Victoria, MNTechnician: Adam

Model LSIL6336F.BRSLLGA

LG Range Repair. Customer complaint is making that noise during operation verified complaint was getting loud noise. Installed all new cooling fans and new control board reassemble tested for 10 minutes and fans kicked on. Everything is nice and quiet compared to before. It was noisy right away also leveled the feet everything is leveled now nothing else I can do for leveling on my end. Unit is working properly.

“Adam was terrific. He arrived on time and was very respectful of our home by taking off his shoes and ensuring he placed protective blankets on our island to avoid any damage. In addition to the above, Adam was clearly knowledgeable about the tasks needing to be completed. I also enjoyed talking with him about the industry and getting his thoughts on different product lines. He completed all work in a timely manner. You’re fortunate to have him on your team. Thank you for the excellent service. Steve K. Victoria, MN”

Steven K.
LG RangeMay 22, 2024Oakdale, MNTechnician: Aaron

Model LSE4616ST

LG Range Repair. I disassembled the range top and removed the smooth top assembly. I took out the defective smooth top burner ace replaced it with the new burner. Reassembled the range top and plugged in the range, checked for proper function and everything is back to normal, like new.

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