Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed February 12, 2024 to February 16, 2024
Model ZISB480DMA
Replaced a bad main board that wasnt sending power anymore to the compressor. Replaced bad water tank, and fixed water dispenser. Now it dispenses great, compressor is running and cooling, damper is working, and no leaks.
“Nate and the Omega team are excellent. They got to the true root cause of our long-time fridge issues!! Extremely professional and informative. So thankful for their help and happy to have our fridge back!! Excellent on all fronts.”
Kelly O.
Model EIFLS60LT1
Not draining out all the water. Standing water when its done. When I got here there was standing water. I put it on a rinse and spin with no spin selected. It went through the 8 minute cycle and then barely drained. Took apart filter assembly and found it full of dog hair. Cleaned all the dog hair out, along with a hair binder and stickers. Also noticed that the water inlet line was leaking. Plumbers tape didnt stop the leak. Quoted customer for new waterlines for hot and cold. Replaced those, no leaks now. Runs and fills and drains great.
“We always like it when Nate comes to service our appliances. He’s through, competent and trustworthy”
Carolyn K.
Model GDT645SSN2SS
Customer complaint is, DW STARTS & will either stop mid cycle and turn off or will stop mid cycle and say H2O. Dishwasher leaked over night so customers had dishwasher pulled out when I got here. Inspected and tested. Found dishwasher is leaking from the supply hose at the valve. I tightened up fitting and now its not leaking. I removed the pressure sensor and its plugged solid with scum. I cleaned it out and reassembled. Tested dishwasher and its working, but after the first wash cycle it constantly runs the drain pump. I can get it to reset and run by removing the pressure sensor and tapping it, but it keeps coming back. Needs a new pressure sensor. Customer approved repairs. Installed new pressure sensor and tested. Dishwasher is working great. Dishwasher is now fixed.
Model GSD3300K00BB
Customer is complete. Not draining on arrival. Unit was full of water. Unit has a timer for cycles. Turn timer to a hit drain unit drained was kind of a weak drain filled ran unit was over sudsing. Ran unit multiple times to get all suds the more suds they got out the more the water was normal the better the unit was draining. This unit has a long drain going under the floor and back up to the sink. explain to customer about the issue and how its working properly now and to use different soap. theyre using platinum plus soapand it should work the issue again explain to run it a few times open the door while its running to check if its over and go from there
“Diagnosed the problem quickly. washing machine has been running fine ever since. thanks.”
John H.
Model DUT25401X
Water/conde station runs down sides of the dishwasher at the end of the cycle. Called tech support. Discovered that the sound dampening strips had been installed on the front, and not the sides like theyre supposed to. This stopped the door from closing all the way. Per Beko, I cut slits in the sides of the strips to allow screws to go through to the cabinet. Attached the strips on the sides and remounted. Now no water leaks down the sides and steam doesnt escape out.
“Nate was considerate, thoughtful and professional, calling Beko service for assistance. In learning something about the installation of the dishwasher, he returned some strips of rubber/plastic to the correct position. I have operated the dishwasher and the evidence of leakage is completely eliminated. Thank you!”
Virginia C.
Model MVW6200KW0
Washer not switching between agitate and spin. Found that the actuator motor is broken and not moving when it should be switching. I checked clutch and it is smooth and moves easily by hand. Actuator part is bad. Part is covered under warranty. Replaced actuator, tested and washer now agitates and spins. Washer is working good.
“Professional and proficient. I appreciate that I was able to get machine fixed same week that I called. Thank you!”
Trina K.
Model WED4815EW1
The dryer is no longer heating. I verified the dryer is getting 240 volts. I removed back and tested the heating element. I found the element is bad. I replaced the heater element and hooked the dryer back up. The air flow is good and its heating good.
“Knowledgeable and quick fix”
Barbara Or Terran W.
Model DLGX8101V
Was making a rubbing kind of clicking noise when the drum would spin, and there was no heat. If there was heat, it would go away. Opened up machine and discovered a grayish waxy kind of plastic substance smeared on the rear bulkhead right along the drum seal. Used the wire brush to scrub all of it off. Put the machine back together and it sounds a whole lot better now.
“This is the second time out for this particular Repair Hiram did an outstanding job tracing down the issue and getting it resolved”
Christopher M.
Model RFG297HDRS/XAA
Customer had 1E error flashing on display but fridge still cooling and working. I power cycled fridge and error did not come back and refrigerator was cooling and all functions are working. Based on that error the sensor is out of range. Sensor ohm in range when testing.I informed customer that it could of been a power surge but if the error keeps coming back that the sensor would need to be replaced.
“Delton was professional, generous, informed, and very helpful.”
Sharon S.
