The customer complaint is the fresh food does not cool as well but the bottom half is very cold and there is a loud noise. The noise stops when the door is opened and starts when the food is closed. The fan runs when the door is closed and stops when the door is opened. I removed the evaporator cover and found ice forming around the evaporator fan blade and the fan blade was hitting the ice. Water is dripping down from the ice maker fill tube when it fills the ice maker with water. I put a rubber tube around the ice fill pipe and then a zip tie around that to hold it in place. I advised the customer to give it 24 hours for the temps to recover.
“They got me in on a cancellation appointment. Tech knew what was wrong and fixed it!”
Tammy C.
GE DishwasherFeb 16, 2024Maple Grove, MNTechnician: Adam
Model GDT665SMN0ES
Complaint is sounds like something is rubbing while its running or making noise while its running, he thinks its coming from the top rack. Ran unit multiple times with nothing in it and no noise whatsoever sounded good. Unit is not leveled. Re-leveled unit and re-mounted properly. Had customer fill unit to see if it would make the noise customer had a little bit of noise happening, looked inside and found one of the pots was rubbing the spray arm cause it was sitting through one of the holes Removed and repositioned pan and now unit is operating correctly. It might just be getting loaded unproperly and making a noise because everything mechanically is running properly.
The complaint is the dryer does not start and wont tumble or anything. I found the belt was broken. I removed the drum and found the front and rear rollers are not turning. I quoted for the belt and roller kit. I cleaned and oiled the shafts and installed all the new rollers and idler and then replaced the belt. The dryer now runs and heats.
On arrival, I went ahead and installed the pump and motor. Machine was still not working. Discovered that the start call for the motor was not getting power. Inspected the contacts and a timer. It looked like they were burned up pretty bad. Went ahead and got a timer from Sunberg and came back with it.installed the motor and reinstalled the original motor. Installed the new timer. Put everything back together. It is not working correctly and everything looks and sounds great.
“Hyrum was great! I'd recommend him to anyone needing washing machine service, 100%.”
Customer states that when she sets oven for 320 which is the lowest it goes she said it never gets up to that temperature.This model doesnt use glow igniter and has a hold down and spark for 5 seconds until oven is lit and thermostat will adjust the always on flame but will just lower or incase flame on bake burner tube. While temperatures 350 and higher has full flame until desired temperature then lowers the flame to low and then will incase flame when cycling temperature. Flame never turns off after the initial ignition.Based on that any temperatures lower than 350 the oven just uses a low flame so it will probably take 40 minutes to reach the 320 temperature.Its similar to a cabin range and can be lit with match for the oven to work if there is no electricity.I explained this to customer. And the expectation of how this oven works.Oven is working as manufacture designed as im here.
The complaint is the washer makes a loud screech noise in spin and the clothes dont come out as dry. I hooked up Newfi, there are no active fault codes. I tipped the washer back and found the belt is falling apart. I cleaned the pulleys and replaced the belt. I tested the washer empty and with a load of towels. The washer sounds better and the towels came out much dryer than before.
Customer states the unit does not drain. Vacuumed out the water in the drum. Drained out lower filter, removed and found debris in the filter. Made sure there was not more debris. Cycled and tested the unit, filled and drained 3 times, pump drained as it should.
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