We serviced a
DCS RANGE- GAS
Model RGU-305-N
Near Minneapolis, MN 55419
Nate
Job Details: 02/09/2022
Not heating on bake. Replaced a bad ignitor. Heats and ignites great now.; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE DRYER- ELECTRIC
Model DJXR433EG6WW
Near Minnetonka, MN 55305
Nate
Job Details: 02/09/2022
"Timer and knob broken. Replaced both, works great now.; pckd up 1 WE4M359 (Timer) and 1 WE01X20375 (Knob)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACRS
Near Plymouth, MN 55441
Nate
Job Details: 02/09/2022
Door spring is broken so the flap pops open and you have to manually push it shut. Ordered a new door spring and Im coming back next Tuesday to install.; ordrd 1 DA81-01345B (Spring)
We serviced a
GE RANGE- ELECTRIC
Model PSS93YP1FS
Near Minneapolis, MN 55446
Seth
Job Details: 02/09/2022
Wont broil electrical flashing when cooking pizza. Failed broil element was found. Part is on order; ordrd 1 WB44X29151 (Broil element)
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGF367CGSC
Near Big Lake, MN 55309
Seth
Job Details: 02/09/2022
Not heating on bake. The ignitor had failed. I replaced it and tested the range. The range is now fixed.; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4955HW1
Near Clear Lake, MN 55319
Seth
Job Details: 02/09/2022
Not starting. Failed lid latch was found. I spoke with the office and got authorized for this repair. Please call and collect.; used 1 W11307244 (DOOR LATCH) from stock
We serviced a
FRIGIDAIRE STACKED WASHER
Model ffld3911qw0
Near Savage, MN 55378
Delton
Job Details: 02/09/2022
"Customer said it leaked a lot of water into basement. I checked all functions and didnt see leaks. I ran full tub and drained it all and no leaks. CUstomer said they had some plumbing issues in garage floor drain, we checked there and it was overflowed and lots of water in the garage. Appears that the drain to the street is clogged and it back flowed in the garage. During the really cold spell the garage froze then it would back fill up the stand pipe. Thats my assumption since water is backfilling into garage now.Informed him that plumber will need to see why and where the clog is.Washer itself is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263AEBP/XAA01
Near Shakopee, MN 55379
Delton
Job Details: 02/09/2022
Found that evaporator has no frost pattern and compressor is running. Also door mullion is broken.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV50F9A6GVW/A2
Near Minneapolis, MN 55419
Delton
Job Details: 02/09/2022
Dryer taking 3-4 cycles to dry clothes. Dryer vent was crushed and full of lint. Cleaned out lint build up and adjusted dryer vent. Also replaced gas coils. Tested and dryer is cycling heat and working good.; used 1 5303931775 (COIL KIT) from stock
We serviced a
KENMORE DRYER- GAS
Model 110.7671269
Near Minneapolis, MN 55419
Delton
Job Details: 02/09/2022
Customer said there is a funny smell when dryer is running. Found that the dryer vent was disconnected and was blowing into house. Attached dryer vent and pushed against wall and now vent doesnt fall off . I showed customer. Dryer now running and venting out properly. Dryer is working good.Did not charge extra as there was nothing wrong took 5 minutes.
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV152KMA
Near Bloomington, MN 55420
Delton
Job Details: 02/09/2022
Magnetron hums when door is closed. Found that circuit board is bad as when i tapped relays it stopped. No longer hums when door is shut. Control board would need to be replaced. Due to costs customer declined. Customer will call back if they want to proceed.
We serviced a
SAMSUNG RANGE- GAS
Model NX58H9500WS
Near Eagan, MN 55123
Delton
Job Details: 02/09/2022
"Found that bake igniter is open and not getting hot. Customer approved estimate. Replaced igniter, tested and oven preheated and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL STACKED DRYER
Model LTE6234DQ3
Near Ramsey, MN 55303
Matt
Job Details: 02/08/2022
"Customer complaint is, NOT STARTING AND TAKES ALONG TIME TO DRY. Inspected and tested. Found the power cord was melted at the block. Also the vent is not connected in the back and the inside of the dryer is full of lint. Quoted customer to install new cord and vacuum out inside of dryer. Customer approved repairs. Installed new cord and cleaned out inside of dryer. Tested dryer and its working great. Dryer is now fixed. ; used 1 CORD-4PRONGDRYER (84621 4 PRONG DRYER CORD) from stock"
We serviced a
GE STACKED WASHER
Model GTW220ACK3WW
Near Minnetonka, MN 55305
Seth
Job Details: 02/08/2022
"Wont spin, gets off balance every load. Upon arrival and inspection I found the gearbox is leaking oil. The belt is ruined, and unit would not spin at all. Gearbox - WH38X27335, belt - WH01X24697, lid switch - WH08X32697. I quoted they declined repairs."
We serviced a
LG RANGE- GAS
Model LRG3095SW/00
Near Anoka, MN 55303
Matt
Job Details: 02/08/2022
"Customer complaint is, WONT IGNITE. Inspected and tested. Found the bake ignitor has failed. Also the shield that sits above the bake burner is cracked and warped. I cant find it in stock anywhere. Quoted customer to install new ignitor and a additional to install the burner shield if we can find it. Customer approved repairs. I installed the ignitor the first visit. Installed burner shield and tested. Oven is working great. Oven is now fixed."
We serviced a
JENN-AIR MICROWAVE
Model JMC9158BAS
Near Chanhassen, MN 55317
Nate
Job Details: 02/08/2022
"Not heating. Had a bad magnetron. Replaced it, heats great. ; used 1 2M248H (MAGNETRON) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Hopkins, MN 55343
Nate
Job Details: 02/08/2022
Needs new inverter board DA41-00614B . Left message for customer that we would start with then inverter board but it may also need the main control as well. DA92-00233D. Quoted for that as well. Fridge not cooling. Tested everything and all tests good except for boards. Boards not showing any error codes which they should.
We serviced a
MAYTAG REFRIGERATOR
Model MTF2156GEW
Near Blaine, MN 55434
Matt
Job Details: 02/08/2022
"Customer complaint is, NOT COOLING BUT FREEZER IS FINE. Inspected and tested. Found the evaporator fan motor has failed. I defrosted the evaporator and after 20 minutes it was only frosted over about 50 percent. The sealed system is only running at about 50 percent capacity, sealed system is failing. Fan motor is NLA. Refrigerator needs to be replaced."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW9050XW00
Near Hopkins, MN 55343
Nate
Job Details: 02/08/2022
Not spinning. Found the inner tub is completely detached from outer tub and bearing. Called owner and let her know what that would cost..
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5000AW/A2
Near Minneapolis, MN 55416
Nate
Job Details: 02/08/2022
Not going through a cycle. Only 4 minutes and then a 4E error. Found a worn through pressure sensor hose. Put electrical tape around it to try and seal it. Still didnt seal it well enough. Ordered new pressure sensor hose. Coming back Tuesday to install. ; ordrd 1 DC97-14545F (Pressure sensor hose)
We serviced a
LG WASHER FRONT LOA
Model WM4270HWA
Near Maple Grove, MN 55311
Matt
Job Details: 02/08/2022
"Customer complaint is, WONT TURN ON. Inspected and tested. Found the washer wouldnt power on. I have 120V to the board, but the light is not on. The main board has failed. Also with what the customer is explaining to me with what the washer was doing before it died, I think its going to need a drain pump to. Quoted customer to install new board and drain pump. Customer approved repairs. Parts on order. ; ordrd 1 EBR78534502 (Main board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYM00
Near Plymouth, MN 55441
Seth
Job Details: 02/08/2022
Not cooling and leaking water from rear of fridge by the compressor. There was an ice ball in the FF on the liner. Compressor cover was wet and floor was damaged where moisture was leaking. Sealed system/body failure.
We serviced a
GE WASHER FRONT LOA
Model WSXH208H3WW
Near Osseo, MN 55311
Seth
Job Details: 02/08/2022
"Customers complaint with the washer is that it only fills with hot water, it does not drain, and it wont go into the spin cycle on any of the three options. Upon arrival and inspection I found the event is located underneath cabinetry. The lid is missing from the unit. This is also two of the dryer. I mentioned this to customer and made sure they realize the implications of that. I tested dryer and all three wash options and could not get unit to spin out. The spin cycle does not engage. Customer mentioned that they had a membrane rupture from their water softener and it is likely that it is resin beads in the filter before the cold water valve causing this issue. I also noticed while on site that the drain pump is failing and is very loud. Please call into authorizations this machine Will need a drain pump-WH23X10016, and motorwater valve - WH13X10016, and door lock - WH10X27534. t.; saved tckt"
We serviced a
KENMORE WASHER TOP LOAD
Model 11015862400
Near Minneapolis, MN 55422
Nate
Job Details: 02/08/2022
"Not spinning or agitating. Found a bad clutch, coupling, and gearcase. Replaced all three, runs awesome now.; used 1 285753A (DD COUPLER), and 1 285785 (CLUTCH) from stock"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Minneapolis, MN 55412
Nate
Job Details: 02/08/2022
". Fridge lights flickering and compressor sporadically stopping and starting. Fans doing the same. Has a bad main control board. Replaced the board, it runs great now with no lights flickering, etc.; used 1 WR55X11098 (MAIN BOARD) from stock"
We serviced a
GE REFRIGERATOR
Model GFE27GSDASS
Near Rogers, MN 55374
Matt
Job Details: 02/08/2022
"Customer complaint is, BOTTOM DRAWER IS FREEZING, BUT TOP ISNT COOLING. Inspected and tested. Found the FF evaporator fan has failed. Quoted customer $266. to install new fan. Customer approved repairs. Installed new FF evaporator fan and tested. Refrigerator is starting to cool nicely. Refrigerator is now fixed. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GTGXNQ00
Near Burnsville, MN 55337
Delton
Job Details: 02/08/2022
"Replaced listed parts, tested and refrigerator is cooling and working good."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE714HLAS0
Near Savage, MN 55378
Delton
Job Details: 02/08/2022
"Replaced bake element, tested and oven preheated and is working good."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7232HW0
Near Savage, MN 55378
Delton
Job Details: 02/08/2022
"Customer showed me a video of failure of when washer will start then within 5 minutes say complete but water hasnt entered washer yet (can hear clicking like shifter is trying to engage. I ran diagnostics and washer has F7E4 clutch/shifter error. I ran quick diagnostics test and all functions are working. I ran quick wash and it completed. Customer says this intermittent.Every time i tested clutch it shifted and worked every time. So either its electronic issue or shifter/clutch intermittently failing.Shifter kit and clutch parts are not in stock. Need to order parts and reschedule clutch w1075448; shifter/slider kit w10734521.Need autho?; saved tckt , states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Eden Prairie, MN 55347
Delton
Job Details: 02/08/2022
"Found that the compressor start relay was bad. Replaced relay, tested and refrigerator compressor starts and refrigerator is cooling. Refrigerator door side cams are worn out. Ordering parts and rescheduling.; ordrd 1 Pro41 (Compressor relay) and 2 Wp2182179 (Upper cam)s and 2 Wpw10329686 (Lower cam)s"
We serviced a
GE DRYER- ELECTRIC
Model DCVH480EK1WW
Near Minnetonka, MN 55343
Delton
Job Details: 02/08/2022
"Replaced belt, tested and dryer is tumbling and heating."
We serviced a
GE REFRIGERATOR
Model GLE12HSLBRSS
Near Minneapolis, MN 55419
Delton
Job Details: 02/08/2022
Replaced ice maker and water valve. Informed customer 24 hours before will start making ice. Refrigerator is working good.; pckd up 1 WR30X10093 (1)
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model ATF6000FS2
Near Rogers, MN 55374
Seth
Job Details: 02/08/2022
"I installed the parts sent and the washer now works, but it is not right. See pics the outer door has broken plastic keepers and door is not aligned they will have to lift the door to fix. The landlord is not available please reach out and see what he wants to do. Blue book quote is attached ; saved tckt"
We serviced a
LG WASHER TOP LOAD
Model WT5270CW
Near Saint Michael, MN 55376
Seth
Job Details: 02/08/2022
Squeaking and wont spin fast. Upon arrival and inspection I found the wash plate was loose. I removed it checked for obstructions and reinstalled it. I tipped unit up and found the inside of the cavity very rusty. There are places where the drum had impacted the side of unit and pushed it out. The rotor is making contact with the stater and the gearbox wash plate shaft is loose. I quoted job via blue book. The customer will reach out if they would like to move forward.
We serviced a
MAYTAG DRYER- ELECTRIC
Model MEDB725BWO
Near Monticello, MN 55362
Seth
Job Details: 02/08/2022
Customer had a flood due to a frozen valve. Upon arrival and inspection I found a plumber had previously been on site and had isolated the waterlines so the leaking would not continue. I pulled the front off of the machine and found the inside thoroughly clean but the motor was very loud. I put unit back together and tested it and it heat and ran. I inspected the vent outside the home and found lint had held it open and caused the water valve to freeze in the dryer causing the flood and failure. I recommended the customer replace the vent on the outside of his house and left suggestions. I cleaned the flapper on the exterior of the house thoroughly until I got it to close properly. The customer has decided to replace unit not to continue using this one. See attached pictures. The customer noted very cold temperatures in the laundry room so much so that they close the door and isolated it because it was making the home cold. I find the cause of the failure was a failed exterior vent flap that caused the water valve to freeze in the dryer.
We serviced a
AMANA WASHER TOP LOAD
Model LW9203W2
Near St. Cloud, MN 56304
Seth
Job Details: 02/08/2022
Stopped and smelled bad. Locked up motor was found part 34571P-NLA please source. Also need a belt 28808.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Otsego, MN 55301
Matt
Job Details: 02/08/2022
"Customer complaint is, NOT COMPLETELY CLEANING AND NOT DRAINING AND SMELLS BAD. BLACK SPECKS ON DISHES. Inspected and tested. Found the drain hose is really long and changes to a rubber hose and then theres a goofy fitting at the garbage disposal thats made out of rubber that is restricting flow and I found a lot of buildup there. I showed this to the customer and recommended they replace the rubber hose with a plastic extension hose and eliminate the extra fitting at the garbage disposal. Also when I ran water in the sink it was backing up into the sink because the garbage disposal was plugged. I showed this to the customer and told them its really important to keep the garbage disposal clear, otherwise the dishwasher cant drain fully. I cleaned out drain hose and ran dishwasher for over 20 minutes and it was working and draining great. Dishwasher is operating normal."
We serviced a
GE WASHER FRONT LOA
Model GFW148SSM0WW
Near Bloomington, MN 55425
Delton
Job Details: 02/08/2022
"Replaced door and door lock, tested and door now opens/closes easily. Washer is working good."
We serviced a
SAMSUNG DISHWASHER
Model DW80J7550UG/AA01
Near Plymouth, MN 55446
Matt
Job Details: 02/07/2022
"Customer complaint is, LEAKING WATER. Inspected and tested. Found the drain hose was split behind the dishwasher dumping all the water on the floor. Needs a new drain hose. Part on order. ; ordrd 1 DD67-00116A (Drain hose)"
We serviced a
WHIRLPOOL COOKTOP- GAS
Model GLT3057RQ01
Near Minneapolis, MN 55406
Delton
Job Details: 02/07/2022
Replaced wire harness and spark module. Tested and cooktop ignites and is heating good.
We serviced a
LG REFRIGERATOR
Model Lfxc24726s
Near Long Lake, MN 55356
Seth
Job Details: 02/07/2022
Not cooling. Failed sealed system was found. I recommend working with LG directly for repair or HSP since they have a policy.
We serviced a
KENMORE RANGE- ELECTRIC
Model 66595142300
Near Osseo, MN 55369
Seth
Job Details: 02/07/2022
Not heating preheating takes an hour. I tested the machine and found it to be working great. I believe the power cycling it may have reset the control board. I left the customer instructions on calibration since she did not have the owners manual. If issue persists we will need to replace the main control board.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW1
Near Champlin, MN 55316
Seth
Job Details: 02/07/2022
"Failed gear box was found I quoted with an actuator since it was loud and did not actuate in test mode consistently. Customer will,let us know if he wants to move foreword."
We serviced a
LG REFRIGERATOR
Model Lmx31985st/00
Near Otsego, MN 55374
Seth
Job Details: 02/07/2022
The fridge is not cooling. Upon arrival and inspection I found the fridge was unplugged I spoke with a customer and got details of the failure. I checked the unit and all the fans are working and the compressor was running. Customer noted the compressor was running but it just wasnt cooling previously. The customer had a plastic bag wrapped around the waterline where there was a leak. I shut off the water at the supply in the basement so that she would not have a problem.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QS6A
Near Minneapolis, MN 55413
Delton
Job Details: 02/07/2022
Found that there is only %10 frost pattern on evaporator. Sealed system problem. Refrigerator is out of the 5 year sealed system warranty. I showed him and explained that its a major repair and would costs close to or more than a replacement of this model.
We serviced a
KITCHENAID DISHWASHER
Model UNAVAILABLE
Near Eden Prairie, MN 55347
Nate
Job Details: 02/07/2022
Installed new dishwasher. Runs great. Came with its own installation kit. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE DISHWASHER
Model GLD5860L15SS
Near Minneapolis, MN 55404
Delton
Job Details: 02/07/2022
Found that plastic on console panel is warped and door switch plunger is not hitting the door switches to advance dishwasher cycle. I lined up and secured plunger and it does hit the door switches.
We serviced a
LG DRYER- ELECTRIC
Model DLE2601W
Near Otsego, MN 55374
Seth
Job Details: 02/07/2022
Dryers loud when it tumbles. Upon arrival and inspection two failed support rollers were found. I replaced all four and cleaned unit thoroughly. I tested the dryer and its no longer making the screeching noise.; used 4 4581EL2002h (ROLLER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSC8244EQ1
Near Elk River, MN 55330
Seth
Job Details: 02/07/2022
Unit does not spin. A couple or has failed. I replace a field coupler and tested. The washer is now fixed.; used 1 285753A (DD COUPLER) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF0A
Near Becker, MN 55308
Seth
Job Details: 02/07/2022
"I-20 error, unit stops and wont start till its power cycled, occasional leak. Upon arrival and inspection I found the error state and replaced the pressure sense are per Frigidaires service bulletin. I restarted machine but could not get it to reset or calibrate. We need the following parts and authorization to return. 117512430 - UI, and 117492610 - main board.; used 1 5304504077 (PRESSURE SENSOR KIT) from stock, states that autho needed"
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Chanhassen, MN 55317
Nate
Job Details: 02/07/2022
"Water had backed up drain pipe from sink and then gone down into dishwasher. The dishwasher drain line had an extension on it that made it much longer. I removed the extension, and looped it up. Drains and runs great. Ran water in sink for awhile and it doesnt back up."
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Shakopee, MN 55379
Nate
Job Details: 02/07/2022
"Popping breaker when you run it. Door latches were bent and receivers worn down. Needed new choke kit which included trim, receiver, microswitches and latch. Works great now after replacing those components."
We serviced a
KENMORE STACKED WASHER
Model 41794702300
Near Richfield, MN 55423
Delton
Job Details: 02/07/2022
"Customer said they put in big comforter and during cycle was leaking water on floor. I Ran test and did not find any leaks. Ran load of towels and washer, fills, agitates, drains and spins. No leaks. Customer said that squeaking sound happened once before. I did not hear squeak, I oiled up idler wheel anyways.Appears that comforter was too big and was being pushed out over top rim of washer and leaking, or going out of balance and water would spray over rim during rinse cycle. Customer is aware now not to put huge loads into washer.While Im here washer is running and working good."
We serviced a
WHIRLPOOL WALL OVEN- ELECT
Model RBD275PDS14
Near Eden Prairie, MN 55347
Delton
Job Details: 02/07/2022
"I pulled part with console touch pad. Please process paper work to get this sent in.; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHU680UC/UC12
Near Minneapolis, MN 55438
Delton
Job Details: 02/07/2022
"Dishwasher not draining and not turning on. Found that the the power line to dishwasher was burnt off. Cut out bad section of burnt wire, added new wire nuts, tested and dishwasher now powers on and all functions are working good."
We serviced a
LG WASHER FRONT LOA
Model WM3570HWA
Near Minneapolis, MN 55406
Nate
Job Details: 02/07/2022
"Not completing cycle. Stops part way, gives LE error. Replaced a bad hall sensor. Went through test mode, spins great now.; used 1 6501KW2002A (HALL SENSOR) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8040DW2
Near Minneapolis, MN 55422
Nate
Job Details: 02/07/2022
Leaking water from underneath. Found the gearcase is spraying oil around the inside of the cabinet. Water leaking from gearcase. Needs W11455453 which is $150 over part Autho limit. DW can you please submit to Lowes for authorization? ; O-emld tckt
We serviced a
KENMORE WASHER TOP LOAD
Model 11015862400
Near Minneapolis, MN 55422
Nate
Job Details: 02/07/2022
"Not spinning. Has a bad transmission, broken coupling, and needs new clutch. Ordered new transmission.; ordrd 1 285753A (Gearcase)"
We serviced a
KENMORE DRYER- ELECTRIC
Model 417.8112231
Near Blaine, MN 55434
Matt
Job Details: 02/07/2022
"Customer complaint is, Burning Smell. Inspected found the breaker was tripped. Reset breaker and tested dryer. Dryer is running and heating great and is cycling between 215F and 125F. I ran dryer for over 30 minutes and dryer is operating normal and I dont smell anything or see anything that was burning. Could be a problem with the outlet or house wiring."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US
Near Burnsville, MN 55337
Delton
Job Details: 02/07/2022
"Found that has very slow drain also leaks into drip pan. Inside is full of gunk. Would need sump assembly, large and small drain hose, case break/overflow part.Sump is on BOSump/motor assembly dd82-01246a; case break dd82-01373a; inner drain hose dd81-01543a; drain hose dd81-02331aNeed 2 hours on return trip if parts are found.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXTB01
Near Minneapolis, MN 55448
Matt
Job Details: 02/07/2022
"Customer complaint is, LEAKS. Inspected and tested. Found the evaporator defrost drain is plugged. Defrosted freezer and cleaned out drain. Tested refrigerator and its working great. Refrigerator is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Ramsey, MN 55303
Matt
Job Details: 02/07/2022
"Customer complaint is, LEAKING. Inspected and tested. Found the diverter seal is leaking. The seals we carry dont work, and the parts diagram says its not sold separately from the sump. Quoted customer to install new sump assembly. Customer approved repairs. Installed new sump assembly and tested. Its still leaking from the diverter seal. I got a bad seal. Ordering new sump assembly. Installed new sump assembly and tested. Dishwasher is working great and not leaking. Dishwasher is now fixed."
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5800BW
Near Ramsey, MN 55303
Matt
Job Details: 02/07/2022
"Customer complaint is, BACK PANEL OF THE UNIT SMELLS LIKE SOMETHING (ELECTRICAL) INSIDE HAS BURNED. Inspected and tested. Found the motor relay on the board is fried. Quoted customer to install new board. Customer is going to think about it and shop around for a new one and will call us back if they want to do the repair. Part number WPW10568610 if they call us back and want us to order the part. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KGB
Near Burnsville, MN 55337
Delton
Job Details: 02/04/2022
"Find that it is leaking where the range kinked the line originally, was not leaking when we were there last time but since it runs underneath cabinet and a lazy Susan maybe it caught on that and moved it to where it started leaking? Either way that whole line should be replaced since its leaking and how its routed.I shut off water and no longer leaking, customer has towel and fan to dry out area..; saved tckt , states that autho needed"
We serviced a
LG WASHER FRONT LOA
Model n/a
Near Otsego, MN 55301
Matt
Job Details: 02/04/2022
"Customer complaint is, STOPS AT RINSE AND SPIN CYCLE. Inspected and tested. Found the drain pump has failed. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Apple Valley, MN 55124
Delton
Job Details: 02/04/2022
"Replaced control board, defrost thermistor, and drain kit. Defrosted evaporator. Tested and refrigerator now drains correctly, is cooling and running quiet. Refrigerator is working good."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE714HLAS0
Near Savage, MN 55378
Delton
Job Details: 02/04/2022
Bake element is bad. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 W10779716 (Bake element)
We serviced a
KITCHENAID RANGE- GAS
Model KGSS907SSS03
Near Minneapolis, MN 55431
Delton
Job Details: 02/04/2022
"Found that bake igniter not always sparking to ignite flame. Customer approved estimate for new bake igniter, tested and oven now ignites every time and preheated and cycles heat. Oven is working good."
We serviced a
GE DRYER- ELECTRIC
Model DCVH480EK1WW
Near Minnetonka, MN 55343
Delton
Job Details: 02/04/2022
Found that belt broke and shut off switch to dryer. Small form factor apartment dryer we dont stock that size. Ordering dryer belt and rescheduling.; ordrd 1 WE12X10015 (Belt)
We serviced a
LG WASHER FRONT LOA
Model WM8100HVA
Near Minneapolis, MN 55436
Delton
Job Details: 02/04/2022
"Replaced control board, tested and washer powers on and all functions are working good. Wash cycle started and is working.Customer wasnt home and her parents were there. Please contact customer and collect payment."
We serviced a
GE REFRIGERATOR
Model GLE12HSLBRSS
Near Minneapolis, MN 55419
Delton
Job Details: 02/04/2022
"Found that the fill line to ice maker is partially ice over so when it fills water spills over and ice maker plastic is cracked. Ordering ice maker, water valve and rescheduling.; ordrd 1 Wr57x21246 (Water valve)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US2A
Near Minneapolis, MN 55409
Delton
Job Details: 02/04/2022
"Found that drain pump is bad. Replaced drain pump, tested and dishwasher now drains and is working good.Office collects payment on this right?; used 1 A00126401 (DRAIN PUMP) from stock"
We serviced a
IKEA REFRIGERATOR
Model ID5HHEXVS02
Near Eagan, MN 55121
Delton
Job Details: 02/04/2022
Found that compressor is shorted and as soon as its plugged in it pops the breaker. I unplugged compressor and refrigerator runs. Would need sealed system repair. Send to Authorization.; O-emld tckt
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW8400TW02
Near Minneapolis, MN 55416
Seth
Job Details: 02/04/2022
"SD error, not draining. Failed pump. The rear bearing has failed as well there is 1/16-1/8 play. Customer willlet us know if she wants us to replaced the pump."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF6B
Near Corcoran, MN 55340
Seth
Job Details: 02/04/2022
"Not cleaning. Spray arms and filter were totally plugged. I cleaned and tested but arms continue to fill with garbage. This unit has been used improperly and is contaminated. I cleaned and cleared out what I could and left instructions on how to clean the filters and spray arms. The dishwasher is working as designed, customer will work to maintain and clear the contamination as it presents itself."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC565FW2
Near St. Cloud, MN 56303
Seth
Job Details: 02/04/2022
"Shifter had jumped out of the clutch, coins had jammed the agitator. I removed the coins reset the actuator and tested. The washer is now fixed."
We serviced a
MAYTAG WASHER FRONT LOA
Model MHWE300VWOO
Near Sauk Rapids, MN 56379
Seth
Job Details: 02/04/2022
"Not starting. Failed spider, metal was throughout the drain pump assy, concrete weights crumbled, spin drum a 1/4in play. I sucked out the water and got the clothes out but unit is non-operative. Please call into authorizations.; saved tckt"
We serviced a
SAMSUNG DISHWASHER
Model DW80J7550UG/AA01
Near Becker, MN 55308
Matt
Job Details: 02/04/2022
"Customer complaint is, NOT CLEANING WELL. Inspected and tested. Dishwasher seems like its not switching back in forth between top and bottom. Quoted customer to install new water guide and circulation pump. ."
We serviced a
KENMORE WASHER FRONT LOA
Model 79641983410
Near Elk River, MN 55330
Matt
Job Details: 02/04/2022
"Customer complaint is, FRONT LEFT CORNER WATER COMES OUT. SLOW LEAK. Inspected and tested. Found the hot water hose was loose and leaking at the valve on the back of washer. Tightened up hose and ran washer through a express wash and did not find any other leaks. Washer is working great. Washer is now fixed."
We serviced a
LG DRYER- GAS
Model DLG7301WE
Near Andover, MN 55304
Matt
Job Details: 02/04/2022
"Customer complaint is, GETTING A D90 ERROR CODE. Inspected and tested. Started dryer on time dry and heat got up to 275F before I had to shut it off. Disconnected vent and heat is cycling perfectly between 210F and 105F. Airflow on back of dryer is 26mph. I cant check the outside because it vents out the roof. Reconnected vent and it got up to 275F again before I shut it off. The problem is with the vent. Its possible the vent is covered in snow on the roof. Showed customer that the dryer is operating normal with the vent disconnected."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2345LF5
Near Hanover, MN 55341
Matt
Job Details: 02/04/2022
"Customer complaint is, NOT MAKING ICE. Inspected and tested. Found the fill tube at the ice maker was frozen. Installed new water valve and defrosted ice from tube. Cycled ice maker and it filled with water. Ice maker is now fixed. ; used 1 242252702 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Ramsey, MN 55303
Matt
Job Details: 02/03/2022
"Customer complaint is, LEAKING. Inspected and tested. Found the diverter seal is leaking. The seals we carry dont work, and the parts diagram says its not sold separately from the sump. Quoted customer to install new sump assembly. Customer approved repairs. Installed new sump assembly and tested. Its still leaking from the diverter seal. I got a bad seal. Ordering new sump assembly. ; schdld next appmnt for 2/7 MON !"
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE595R0ABBB/AA
Near Monticello, MN 55362
Seth
Job Details: 02/03/2022
"Customer complained that often the door doesnt seem to close right and their convection fans are very loud. Upon arrival and inspection I found the door issue was just a little bit of over spilled food that had crusted up the door gasket causing it not to close completely. There are three convection fans and two of them are making a bad noise without a doubt and a third that makes a vibration. The main convection fan with the large blade I could find the part number for it is DG96-00110E which is also the same as part number DG31-00005A. I called Marcone but I could not find the part number for the two secondary for fan assemblies. Please research and see if you can find out the part numbers for the two smaller fans motors. I for sure need the main fan which the part number is above and one secondary motors, I recommend we change all three as the third one as it is not rotating smoothly and its very likely it is a cause of a vibration that I hear but cannot differentiate.; ordrng 1 DG96-00110E (Convection fan main)"
We serviced a
MONTGOMERY WARDS RANGE- GAS
Model KTM
Near Minneapolis, MN 55447
Nate
Job Details: 02/03/2022
"Not igniting. Had a pretty old, bad ignitor. Replaced, and reattached the oven sensor. Clips for the sensor are not in great shape. One crumbled. The other one still works. Oven ignites and heats great now.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Minneapolis, MN 55439
Nate
Job Details: 02/03/2022
"Giving an AE error code. Dried up all the water. Was not able to get dishwasher out. Told customer if they end up wanting it fixed, they would need to have it out when I come back. Watched it run for 20 minutes, no water leaked from valve, sump assembly, etc. the water I dried up originally was under the sump and drain pump area, but could also be from the circ motor. Quoted for these parts. Told them if it leaks again, I would order all 3 parts and come back, and then with it out I could replace the leaking part. AGM75469201ABT72989202ABQ75742501"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF5
Near Minneapolis, MN 55423
Nate
Job Details: 02/03/2022
"Freezing food in fresh food section. On lower area. 27 degrees in lower area even though its set to 43 degrees. 3 degrees in the freezer. In test mode, ff thermistor says its 43 but its actually 53. Freezer thermistor says its 13 but its actually 3. Tech sheet says if temp is within 10 degrees if actual temp its good. Evaporator thermistor says the accurate temp. Damper assembly opens and closes perfect. Air intake at the bottom is open. I just steamed the evap and will see what it does. After 20 minutes hardly any frost on it. Pretty clean. Has a sealed system issue. Fridge is trying to keep it cold so continually runs compressor and fans. After 30 minutes only partial frost. Can stick a wet finger on evap and doesnt stick. Not cold. Please submit to AHS for authorization. Sealed system issue.; O-emld tckt , states that autho needed"
We serviced a
GE DRYER- ELECTRIC
Model DBB3300GA2WW
Near Loretto, MN 55357
Seth
Job Details: 02/03/2022
Failed bearing was replaced. I tested the dryer it is now fixed. ; used 1 WE49X20697 (FRONT BEARING GLIDE KIT) from stock
We serviced a
KENMORE DRYER- GAS
Model 11097091601
Near Minneapolis, MN 55426
Phillip
Job Details: 02/03/2022
With the error code it says power failure and to replace board. We removed board and found a bad relay. We had a relay replacement. We fixed the board for the customer and now the dryer is operating again the way it was before.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42h5000EW/A3
Near Minnetrista, MN 55331
Phillip
Job Details: 02/03/2022
"Unit would power up but run. Disassembled unit found the idler pulley and belt was no good. Replaced them and cleaned out a lot of lint out of dryer. Customer had a counter above unit and a wood divider between washer and dryer with no access to dryer exhaust vent. Informed customer that they should at least cut a hole in divider so they can make sure vents not kinked up. ; used 1 341241 (BELT), and 1 DE634A (PULLEY) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF197ACRS/XAA
Near Minneapolis, MN 55419
Delton
Job Details: 02/03/2022
Ice bin becomes solid block of ice. Found that the ice bin was not inserted and seated so when ice maker cycles it was hitting bin and not fully releasing ice or ice would spill over. I cleaned out bin and seated it and it cycles and fills. Looks to be working good.If problem continues ice maker would need to be replaced part# DA97-07603B
We serviced a
BOSCH REFRIGERATOR
Model B36CT80SNS/02
Near Excelsior, MN 55331
Phillip
Job Details: 02/03/2022
Customer said gets a noise randomly. The whole time we were there wouldnt make noise. Customer had a video. The noise sounded almost like a fan rubbing. When she opened the freezer or fridge noise continued and was quiter inside then outside. Advise could compressor or condenser fan
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Eden Prairie, MN 55346
Phillip
Job Details: 02/03/2022
Customer stated that the dishwasher wont drive properly. The drain pump was running and sounded good. Removed drain line and found a few things in hose still was draining slow but better. Pulled unit out and notice the drain hose was kinked a little. Fixed the drain hose. And now everything is running smoothly.
We serviced a
KENMORE RANGE- GAS
Model 79074333311
Near Minneapolis, MN 55431
Delton
Job Details: 02/03/2022
"Customer stated that it appears that oven will reset intermittently and oven will shut off until customer notices and has to restart oven. Customer says it was intermittent and most times will work fine. Sounds like control board shorts out and loses power because the clock will blink sometimes. I tested and checked all wire connections. Range is working good while Im here, it is not failing while Im here. I suspect that it is control board but due to parts costs it is expensive without actually seeing the failure and what the problem is.I gave customer estimate and they will keep using it and if it gets worse call us back."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW5620HW1
Near Eden Prairie, MN 55344
Phillip
Job Details: 02/03/2022
"We verified with the customer the issue that at times the washer will sit with 000 on the display and not finish the final spin. The only error codes in the history were for the door not being opened in between cycles. We ran a test cycle and it completed the test cycle with no errors. We then ran a quick wash with a small load that the customer provided. The washer did spin and finished the quick wash with no issues. We did not find any issues with the basket or bearings, everything was tight and normal. We advised the customer that its most likely a load balance issue and may need to add more items to help distribute the weight more evenly. The washer is having trouble distributing the clothes on the final spin but not every time. The customer would like the main control board replaced to see if it fixes the issue. ; states that autho needed"
We serviced a
LG WASHER TOP LOAD
Model WT7100CW
Near Savage, MN 55378
Delton
Job Details: 02/03/2022
"Customer says washer is still constantly tripping the GFI outlet. I tested washer and it ran for 15 seconds and gfi tripped and when i reset it, GFI outlet will trip within 10 seconds. I unplugged washer and GFI still tripped. I ran extension cord to another outlet and washer is running and working good. GFI outlet is bad, or something else is causing it to trip.Will need to be transferred to an electrician.; saved tckt , states that autho needed"
We serviced a
GE STACKED WASHER
Model GUD27ESSM1WW
Near Savage, MN 55378
Delton
Job Details: 02/03/2022
"Found that the washer would fill but not agitate or spin. Found that there were 10-15 socks and debris of clothing got wrapped up in motor and locked up motor and belt was half off. I cleaned out and removed socks and clothing that had fallen in cabinet. Put back on belt, tested and washer is agitates and spins out. Washer is working good."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW94HEXW2
Near Coon Rapids, MN 55433
Matt
Job Details: 02/03/2022
"Customer complaint is, PREVIOUS COMPANY SAID THE PUMP IS BAD. Customer had everything disconnected from the back of washer, so I disassembled washer and found the drain pump filter was plugged solid. Cleaned out filter and reassembled. I went to put the hoses back on and found the threads on the valve are stripped. Needs a new valve. I wasnt able to test anything further. Quoted customer to install new valve. Customer approved repairs. Installed new valve and tested. Washer is working great. Washer is now fixed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Burnsville, MN 55337
Delton
Job Details: 02/03/2022
"Replaced motor, sump assembly, tested and dishwasher is running and working good."
We serviced a
LG DISHWASHER
Model LDT7797BD
Near Rockford, MN 55373
Seth
Job Details: 02/03/2022
Customer complains that theyre getting into an overflow error again and they have been seeing steam escaping from the seal as before. Upon arrival and inspection I verified that the seals that I previously put back in place were working and in place and they were great. I looked at the tub again and found it to be irregular and I believe the cause of the leaking moisture and overflow errors. There are many contact points on the door where it is hit racks and there has been rack interference. I looked over the documentation provided from LG on leaks and did not see any other root cause outside of what was previously stated the left side is built taller than the right hand side. The tub is irregular. .; saved tckt
We serviced a
SAMSUNG DRYER- GAS
Model DV220AGW/XAA
Near Oak Grove, MN 55303
Matt
Job Details: 02/03/2022
"Customer complaint is, RUNS FOR 20 MINS AND SHUTS OFF, RESTART WORKS ANOTHER 7 MINS THEN SHUTS OFF AGAIN. Inspected and tested. Airflow on outside is 19mph. Dryer was running perfectly for almost 20 minutes and then shut down and wouldnt let me start it again for like 5 minutes. I started it again it watched it for 50 minutes and it never shut off and heat was cycling perfectly the whole time. I think the board is failing. Board is NLA. Customer is just going to use it for now and replace it when it dies completely."