Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed December 27, 2023 to January 2, 2024
Model WTW5105HW1
The lid would not go down all the way and stay down. I replaced all the lid parts and lock and I replaced the shifter. I ran the washer on wash and spin. The washer is working good.
“Phillip was ontime, knowledgeable, and professional. Super Job. Thank you.”
Bill S.
Model WM3170CW
Customer complaint is, the water is not draining off during the spin cycle. Customer said it was giving a OE error. Inspected and tested. Theres standing water in the washer. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
Model RF24R7201SR/AA
Installed new part from last diagnosis. Once installed tested unit multiple times to make sure it was operating And working properly. Also to make sure of no leaks ran over a gallon of water through and no water leaking in the fridge or behind. Unit is now working properly
“Adam was great and fast during repair process. He did everything right and cleaned up after!”
Sergej P.
Model IX5BBEXDS01
Door not shutting on left side of freezer and fresh food and freezer have been warm lately. Found the vent from ff into freezer blocked with ice and the blade for the evaporator fan fallen off. I glued the fan blade back onto the shaft (used glue for extra security) and steamed out the ice built up. I found a screw sticking out that was stopping door track from working right for freezer. I screwed that back in and made sure it was tight. Told them it will take 24 hours for everything to get back down to temp. Also reinstalled arm on icemaker assembly. Cycled icemaker and its cooling nicely now.
Model LFSS2312TF4
The water filter does not stay engaged in the filter head. I verified the filter is good and when you push it in place the filter pops back out. I replaced the filter head. Now the new filter stays in place. Water dispenses from the refrigerator no problem. This unit does not have a filter status indicator.
Model MEW9530FZ02
Customer complaint is, DEAD. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and tested. Oven turned on and preheated to 350F and the cooling fan is working. Oven is now fixed.
“Matt was courteous and efficient! He assessed our situation and was able to give us a resolution to our issue. Thank you Matt!”
Miranda H.
Model RF22R7351SG/AA
Installed new ice maker that was shipped to the costumer. Tested cycles and filled water ok .
Model GUD27ESPM1DG
Customer complaint is, not draining after washing clothes. Customer said that it didnt drain, so they turned the power off to the house and then it drained and has worked for multiple cycles sense. Inspected and tested. I ran washer through a speed wash and it worked perfectly and drained and spun out. Washer is working perfectly while testing.
Replaced bad icemaker. Cycled it. Runs great now.
“Cannot recommend Omega Force enough….great quality and efficient service. Thanks Nate!”
Zach M.
