Customer complaint is, dishwasher leaks at the bottom of front door during wash cycle. Customer already replaced the door gasket, plastic strip on bottom of door, the drain pump and releveled dishwasher and still leaking. Inspected and tested. Found the lower spray arm is cracked and separating causing water to leak from the door. Customer is going to replace the lower spray arm himself.
“Matt was very knowledgeable and quickly found the cause of the leaking front door. Excellent customer service!”
James R.
LG DryerStackedDec 20, 2023Andover, MNTechnician: Phillip
Model DLGX2502W
The dryer makes noise when it tumbles. I found the right rear roller was bad and fell off. I replaced the roller and oiled the rest. I also vacuumed out the dryer. The dryer sounds good and heats good now.
Returned, disassembled the unit, installed the gas valve, tested line for leaks. Reassembled unit, ran and tested had no smell of gas. Put unit back and hooked up the vent
“Brandon was extremely professional and yet personable. He was willing a couple times to go out of his way to get us the fix done quicker over the holiday season. From the office to Brandon the service was exceptional! Thank you very much!”
Anthony M.
Asko DryerDec 26, 2023Minneapolis, MNTechnician: Nate
Model 10775406
Has been running louder. Took dryer apart. Didnt find anything mechanically wrong but it had a lot of lint built up. Quoted for cleaning. Took dryer apart and cleaned it. Runs quieter now and all clean.
“Helpful, efficient, skilled, and pleasant; he offered practical advice for how to get the most from my aging dishwasher”
Thermal fuse blew on board. Replaced fuse, works great now.
“Mate was so helpful and pleasant. He diagnosed the problem with my 17 year old dishwasher and had the part to repair it in his truck. I was so grateful to have my appliance in working order.”
Replaced the wall cover being charcoal filters are built-in and couldve been trapping some smell. Recommended customer to use actual containers for the unit to trap the smell inside the containers because its going to circulate the air well and it will smell cause its circulating the air well and the unit. once installed tested unit made sure everything was working properly that I installed unit is now working properly
Customer states the dryer is making a noise. Cycled and tested sounds like an idler wheel noise, disassembled the unit. Found a drum rollers in good shape no issues. Found the idler wheel was making the noise. Quoted customer and was given the approval. Replaced the idler arm assembly. Put unit back together and tested. Unit operating correctly at this time with no noise
A new after market ice maker was sent. I installed the new ice maker and reset power to the fridge. I ran the harvest test 57 and the new ice maker passed. The old ice maker had ice sitting in the mold. I advised the customer to wait 24 hours for it to make ice.
“Phill was great and very polite and friendly. He came over twice to our house to fix the issue with our ice machine maker. He gets the job done on timely manner and explains what happens and what will take place. Overall very nice gentleman!”
Miyada H.
Easy online bookingBook your appointment in a few clicks.
Same or next business dayMost homes are seen within a day.
Backed by our warranty*10-year warranty on parts, 60-day labor warranty.
