The customer said the dryer is loud and does not dry well. I found the top bear glides are worn down so the drum was rubbing on plastic. We vacuumed out the duct and lint in the dryer and replaced the drum glides. The air flow coming outside was around 4 mph. We cleaned the dryer duct run. Now the air flow is 15 mph and the dryer is heating better.

The dishwasher control panel is dead. Today I replaced the display touch pad ui control. The dishwasher is now working and all buttons work.

"The customer said the oven would not bake. I started the oven and I found only the broil element comes on, but not the bake element. I removed the bottom panel and found the bake element was broken. We left and got the bake element came back and replaced it. Tested the bake and it heats faster and the bake comes on.

Customer said it is leaking out the middle from bottom of door within 1-2 minutes of starting the dishwasher. I ran diagnostics cycle and no leaks and no errors. I pulled off drain pump to ensure no debris stuck in there. I took off door to make sure nothing leaking between door. I started 4-5 cycles and run for 45 minutes and no leaks. I informed owner and told him what i did and explained to use it as normal and to call back if problem persists. Dishwasher is working good and no leaks as im here.

Unit will give the LE code when trying to spin. Verified complaint unit wont spin even in test mode. Removed back cover and then got to the hall sensor. Tested sensor with meter. Found the hall sensor is bad. Customer approved. Installed part. Then tested multiple times. Spins out. Goes through test mode. Unit is in great shape. Bearing sounds good. the drain pump also. Door boot isnt moldy. Unit is working properly.

"When you shut the door it beeps and then turns off. After looking at it for awhile realized its a matter of holding down the start button until it switches to the symbols for start, then its good to go. Ran it for a half hour and it ran great."

"Found that the water valve on dishwasher plastic is cracked and was spraying water. Customer turned off water to dishwasher. Customer approved estimate. Replaced water valve, ran test mode and all functions are working and no leaks. I recommended to use Finish dishwasher detergent. Dishwasher is working good.

"Customer complaint is, FILLS WITH WATER AND RUNS. THE WATER DRAINS, BUT DOESNT SPIN. Inspected and tested. Found the belt is broken. Also the lid and underneath the top is really rusted. Customer approved repairs. Installed new belt and tested. Washer is working great. Washer is now fixed."

"Customer complaint is, DRYER IS MAKING SQUEAKY NOISES WHEN TURNED ON. Inspected and tested. Found the front left roller was seized up. Installed 2 new front rollers, vacuumed out inside of dryer and tested. Dryer sounds great. Dryer is now fixed.

"The customer said the dryer is loud when it starts up. He said it makes a loud vibration sound type sound, like someone is maybe stuck in it. We put blankets and wet towels in the dryer. It would not make the noise for us but did have some abnormal vibration. We took the drum out and found the purple wire to the heating element was melting and about to break. We repaired the bad purple wire. I found lint build up on the blower and in the duct housing. We cleaned all the lint out. Put it back together and then ran the dryer again. Now the dryer sounds better."

"Customer complaint is, FRZ TEMPS ARE UP AND DOWN. Inspected and tested. Found a F5 freezer defrost error. The freezer defrost sensor tested bad from the board. Heater came on in test mode. I cant remove the freezer evaporator cover because its frozen in place. Customer approved repairs. Evaporator and drain pan were still frozen over solid. I defrosted evaporator and pan and installed new defrost sensor. Theres a vent that goes underneath the freezer floor and comes out by the door, and it still has ice in it. I advised customer to leave refrigerator unplugged for another 24 hours and leave the doors open to finish defrosting. Refrigerator is now fixed."

Replaced bad Icemaker. Called tech support to test it. Unit is working great.

Replaced cooling fan. Tested and oven preheated to 400 and cooling fan runs and no errors. Oven is working good. Customer will keep working just under cooktop with front right burner intermittently lighting and will use lighter if need be.

Replaced water valve assembly. Tested and washer now fills with good pressure from the bottom cold and hot. Washer is working good.

"Prior, the Diverter valve wasnt sending water through the lower and upper spray arms. I replaced the valve, and ran it, runs and circulates great now with the new diverter valve in there."

The customer compliant is the dishwasher will not power on and the door makings a loud pop when you try to close it. The customer had it unplugged when I arrived. I plugged the dishwasher is and pressed power. The dishwasher powered up and all buttons respond. I started the dishwasher and its working great. I inspected the board for loose connections and inspected the power cord connections. Everything looks good. It looks like the cord could have come loose and pulled out the outlet. I tightened the prongs and draped the cord around the outlet so the the plug end doesnt get bumped. The tow kick panel was rubbing on the bottom of the door. I pulled the panel down so it does not rub on the door. It does not make the popping noise anymore when the door is closed.

Installed parts from last diagnosis. Once installed all parts. Made sure door opening closing properly. Reinstalled dishwasher and installed outer door panel made sure all gaps looked good and open and closed properly. Had customer try it also. He was happy with it opening and closing and the gaps

The customer complaint is the washer leaks. I found the whole basket and tub was leaning to the left. When it started to fill water was pooling on the top tub ring. I could see where water had spilled over the back side. We found one of the springs had broke and was laying on the ground. I bent a new hook on the spring then put it back on. Now the washer basket is centered again. I found the gear case gears are loud and clunk. The agitator dogs are worn so they dont catch to agitate. We replaced the agitator dogs and left the rest. The washer is working and the customer is able to use it for now.

"Ticket 69965. Fresh food section has been consistently running at 30 degrees in the front of ff section, and 30 near the back. Even though ff is set at 46 and fz at 30. Constantly freezes veggies. Called Beko and Gerald helped walk me through testing the sensors. In test mode it says that its 40 in fresh food, and 46 by the evaporator. We then tested the sensors at the board. Ff sensor says the equivalent of 40 degrees F, and the freezer sensor says its around 40 as well. So evaporator sensor is bad, which leads the main PCB to tell the compressor and fans to run a lot. Gerald said that the evaporator sensor is embedded in the casing and can not be serviced or replaced unfortunately. FW, he recommended we reach out to our Beko rep to see if they would be willing to help the customer. Customer is nice and has sort of gotten the runaround. Fridge is only 2.5 years old, 6 months out of warranty. Can we contact the rep and then let customer know what Beko says?; saved tckt"

"Customer complaint is, IT PAUSED AFTER 20 MINUTES. Inspected and tested. Dryer runs perfectly for a couple minutes and then shuts down and the display says pause. You can restart it a couple times and then the display goes dead. After a couple minutes, theres a click coming from the lower right side and then the display comes back on and you can start it. It just keeps doing this. I disassembled dryer and its packed full of lint. I vacuumed out inside of dryer and bulkhead, and tested all the thermostats and everything tested good. I reassembled and get the exact same thing. I have no idea whats going on here and cant figure it out. I think the click is coming from one of the thermostats on the heating element. I can only find the high limit thermostat on the parts diagram. Its part number WE4M547 but cant find it in stock anywhere. The inlet safety thermostat I cant find on the parts diagram. I attached a picture of the inside of the dryer and need both the thermostats on the heating element. Can someone see if they can find these parts and give the customer a quote on replacing them. I told customer I have no idea if this is going to fix it, but she would like a quote if we can find these parts. Ive spent 3 hours on this dryer already and Im just about done with it, so if she wants us to try I will, but then Im done with it and shes going to need to get a second opinion from someone else. ; saved tckt"

"Drains, fills with water, then when its time to circulate it circulates great. Then about 15 minutes in, it continually ran the drain pump and started throwing up an F11 error code. F11 is for an obstruction. The drain line I disconnected to the point where it goes into the floor. It then goes under the floor, to a garbage disposal that I could not access. The manager here will have a plumber come out to clean out the rest of the drain line.The drain line for the dishwasher has some pin hole leaks. It needs a whole new drain line. The drain pump is also leaking. Lots of water under the dishwasher from the drain pump. Needs a new drain pump and drain line. Can someone get those part numbers and quote customer?; saved tckt"

Customer said unit was making loud noise then would stop cooling. On arrival said its working now. Unit was in defrost when it kicked out of defrost when getting model number. When it kicked on the damper was trying to open and it was making a really loud noise. Explained what I found customer said that is the noise. He said it did turn off once after making the noise not sure if drawer to much amp or what. He unplugged unit and plugged back in and is working fine. Quoted blue book for new damper. Customer approved and rescheduled ; ordrng 1 WPW10594329 (DAMPER CONTROL KIT)

"Frost is building around the evaporator cover in the refrigerator and frost is coming out the air holes. I advised it will need to be defrosted and then the new drain kit, the temp sensor and maybe the heater. The customer is going to unplug the refrigerator tomorrow so its defrosted. ; ordrd 1 DA82-01415A (DRAIN KIT) and 1 DA32-10104N (SENSOR ASSM - DEFROST) and 1 TJ90SH502 (DEFROST HEATER AND LIMIT)"

Replaced the door mullion (flipper) found that the part sent is the wrong part (see picture) I need the Nike swoosh version not the round top. Or the receiver needs to be replaced to work with the round one.Call me if you have questions. I left the round one in because the old flipper was falling off and was hard to shut the door until we can get the correct part.Inform customer once parts is figured out.; saved tckt

Washer wont start. I found that the this machine is missing a card reader. When sending money through the app it doesnt register that anything was received to start the wash cycle.I switched a card reader from dryer to washer and it worked when using app for the washer.Per speed queen the card reader is an aftermarket product that is supplied from the APP company that they use. I informed Alex that he would have to get another one from them.Mechanically washer is working good.Office: process payment.; saved tckt

"Customer complaint is, POOLING WITH WATER AND ICE UNDER THE PANTRY. Inspected and tested. Refrigerator is made by LG. Found the FF evaporator drain was plugged. Defrosted evaporator and cleaned out drain. Tested and drain is working great. Refrigerator is now fixed."

The customer complaint she was getting a hot maybe burn smell and they thought it could be from the range because the terminal block has melted on the range before. When I arrived I found the range was pulled out and unplugged. I checked the block and cord and everything was tight and no arching or burning. I plugged it back in and checked for any shorting. I pulled control board off and checked the board. I found no issues anywhere. I advised the customer the range is working properly and the issue is not with the range. I could not smell anything unusual.

"Replaced bad water valve today. Steamed out Icemaker again where water was dripping into it from the bad valve. No leaks. Water dispenses great, and Icemaker has been making ice now."

Water leaking on the floor from the fresh food refrigerator. Verified complaint. Found the defrost drain was clogged. Explained to customer what I found. I used my steam to clean out the defrost drain. Two big quarter size dust clumps fell out and now its clear.

The customer said when you press power nothing happens. We get 120 into the main board. We took the panel off and pushed on the power button spring. Then the washer powered in. We adjusted the spring and its working now. There is a bulletin for the panel but we also recommend the control board be replaced. A gave the customer a quote for replacing the panel and main board. At this time they will use it into it fails.

I verified the rail bearing cage was broken. I installed the new cages on both rails. The upper rack goes in and out good.

Customer has unit out. Installed new foot. Now door is opening closing properly. Reinstalled back in to spot and its clearing still but close. The floor is uneven and only can do so much to make it work. Customer is going to eventually replace the floor

The customer said around the rinse cycle the washer makes a loud buzzing sound that will from 15 seconds to 15 minutes. We ran the washer on a rinse cycle and it sounded normal. I then ran a 2 test cycles and it sounded normal. I did run a brush through the end of the drain hose to clear out some gunk. I advised them to use a different cleaner to clean the washer.

"Not heating after a few minutes. Also, latch broke off. Gave customer part number for latch, and they know how to install it. Had bad coils, so replaced those, lubricated the rear bearing, re glued seal onto the bulkhead, and vacuumed out lint. Runs great now.

"Doesnt run. They use the shine app. Got on the phone with speed Queen tech support. Was able to figure out that the connector for the shine module inside the console had gotten unplugged by a scammer. I replugged it in, and we were able to get it working now.

The back left burner lights but the flame was high. Ii found a spider web in the burner. I used the parts sent and now its working good.

"Replaced control board, tested and dryer now powers on and it is tumbling and heating. Dryer is working good."

Today I replaced the fresh food ice maker. I reset the power and then ran the ice maker.

Installed drain pump from last diagnosis. Once installed tested multiple times for leaks and make sure unit is draining properly. Unit is working great now.

Replaced broken baffle and vacuumed out a lot of lint from dryer. Everything looks good on it. Runs well and sounds great.

"Customer complaint is, CUST ADVISED KEEPS POOFING OVER AND OVER WHEN THEY USE CONVECTION BAKE THEY DONT USE BAKE. Installed new bake ignitor and burner tube. Tested and oven is working great. Range is now fixed."

"Customer complaint is, TRIPS THE CIRCUIT BREAKER. They said its not tripping it every time and it seems like its in the spin cycle when it does it. I started a heavy duty cycle and after it filled, it started agitating and was drawing just over 8amps. I watched it for a while and then skipped ahead to a spin cycle and it never tripped. I put 4 towels in washer and let it fill, agitate and drain and was working normal and never tripped the breaker. I called Techline and he said to check wires and connectors. I checked all the wires that I could access and made sure everything is plugged in. Customer is going to get more information next time and does this, so we know exactly were its happening in the cycle. Theres a handheld vacuum plugged into the same circuit, so I advised on unplugging the vacuum and see if that helps. Also said they could try running a extension cord to another outlet thats on a different circuit and see what happens. Ive checked this over as thoroughly as I can and cant find anything wrong with the washer."

"Customer complaint is, RUNS FOR A LITTLE WHILE THEN STOPS AND SQUEALING NOISE. Inspected and tested. Started dryer on a timed dry high heat cycle and watched it cycle for over 20 minutes and it was working perfectly and heat was cycling between 200F and 120F. I put dryer into test mode and everything tested good. Customer put a blanket in dryer and we started a normal cycle and it was working perfectly. Dryer sounds good. Dryer is testing completely normal."

Replaced drain line. Tested and no leaks. Washer is draining and all functions are working good.

Cleaned out inside dryer of lint build up and oiled wheels. Belt and rollers look good. I tested dryer with vent disconnected and cycles to 200 degrees which is normal. When i attached the dryer it went up to 270 degrees. Dryer vent is clogged and needs to be cleaned. Dryer vent goes up through the roof. Customer will contact dryer vent wizard. Dryer itself is cleaned and is working good.

"The timer does not spin when you turn it. The timer shaft and gears are stripped on the washer timer. Im ordering the timer, knob and ring. ; ordrd 1 WH12X10527 (Timer) and 1 WH11X10049 (Dial) and 1 WH01X10310 (Knob)"

No one home and when I call it goes to voice mail box is full.Dana also verified.I took picture of house. Please follow up.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Found that the evaporator drain is clogged and leaking onto bottom of freezer then onto floor. Cleaned out evaporator drain of dust and gunk build up and used steamer to defrost ice build up. Refrigerator now drains correctly into drip and no more leaks. Refrigerator is working good.Please bill out.; saved tckt

"The complaint is the whole side is not cooling in either section. I found all the fans are running and the compressor and both sections are warm. I pulled the evaporator cover off and found no frost on the evaporator. I pulled the refrigerator out and removed the rear cover. I found someone put a bullet valve on the low side process tube. I put my hose on the valve and opened the valve. The low side pressure was in a 25 inch vacuum. We added 200 psi of nitrogen. I checked ever joint in the back and in the freezer for leaks. After 20 minutes I found no leaks but my pressure had dropped. I pulled a vacuum and then charged the system. The compressor is on and running and the evaporator is getting cold. The refrigerator has a leak internally. Please submit to AHS. The customer did tell me another company was out and also was not able to find a leak and repair it. ; saved tckt , states that autho needed"

"Unit not cooling properly. This is a different issue then last time. Last time was a defrost issue this is not a defrost issue but a frosting up issue. Unit has a sealed system issue. Evap fan was making noise removed evap cover and found that there he frost pattern was just around the fan causing the issue. Did an amp draw on compressor only getting 1.2. Unit has sealed system issue; snapped 1 QuickPics, states that autho needed"

"Customer complaint. Unit making loud noise from the back of unit. Its a humming to a whining noise. Customer had noise on phone and shared with me. Doesnt get loud when opening any door and doesnt go away when opening the door. Customer unplugged unit and moved all there food to the basement fridge. On arrival the refrigerator is working properly. Temps are good making ice. Customer said once they replugged unit in it started to work. Being that the unit is working properly on arrival all I have to go on is customers statement and recording. Sounds like its a compressor. Could have a bad compressor, could be the inverter board. Could be a control board issue also. ; snapped 2 QuickPics, states that autho needed"

Unit will continue to spark on the left rear for over a minute till its warm. The other ones take only 10 seconds after it ignites then its done. Ordering new igniters and rescheduling; ordrd 4 WP7432P109-60 (Igniter)s

"Customer complaint is, WASHER GETS LITTLE OR NO HOT WATER, AFTER THE FIRST RINSE THE WASHER FILLS AND DRAINS. Inspected and tested. Found a over suds error. Ran washer through diagnostics and everything was working perfectly. Started a rinse and spin and water was cold coming in. Started a normal cycle with hot water and water temperature was warm which is normal for these HE machines. Washer is testing good. I explained to tenant that this is normal and its not going to work like the old washers. I also advised on using less soap and running a cleaner through washer regularly. Please bill customer. ; saved tckt"

Unit is a laundry center and both units wont turn on. Found that the outlet that it is plugged into has no power. I found that breaker was tripped. I reset breaker and the GFI outlet tripped when washer motor turned on.I plugged into different outlet and washer fills and agitates and dryer turns on and is tumbling and heating.I informed owner that GFI outlet is bad and would need to be replaced and suggested that a regular outlet be used (non-GFI) in meanwhile I left laundry center plugged into another outlet that was nearby. Laundry center is working good.Office: Customer was overcharged for the trip charge. Looks like there was a misunderstanding of unit is a normal standalone residential laundry center. Trip charge should only be $179.Please refund the rest of the money. I informed customer the office would be doing that.; saved tckt

"Inner tub is low and scraping against the bottom of the outer plastic tub and not able to spin out clothes. The drive shaft is worn as well as the drive block which caused tub to drop.Also needs clutch, lid switch was jumpered when i got here, agitator dogs, motor coupler, drive shaft, drive blockAll parts listed in work order or see picture. Cost is above autho amount. Autho phone number went to voice mail.Office: please get autho and parts if approved, schedule customer. Schdule 2 hours.; saved tckt"

"Customer complaint is, DRYER MAKING A SQUEAKING NOISE. Inspected and found the left rear roller is falling apart. Also the belt is cracked. Installed new rebuild kit and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

"Replaced evaporator cover with fan. Plugged in refrigerator but compressor did not come on, there was no LED light on inverter board but In test mode it did come on and when i replugged in Refrigerator inverter board LED came on and compressor is running. I informed owner to keep an eye on it and if there is further issues to call us back. Refrigerator is cooling and working good.

The washer stops in all cycles. We found the faults e66 and e68. We checked the heater and wiring and found one of the heater wires fell off and rubbed against the belt. We fixed the wire and put the wire back on the heater. Water is leaking from the tub seal. The washer is working properly in all cycles but its leaking a little. We advised the customer to keep using but if they see water or it stops it would be better to replace it.

"Customer complaint is, NOT CYCLING, RAN ALL DAY, MAKING A CLICKING NOISE, STAYED IN CYCLE. Inspected and tested. I hooked up SmartHQ and ran through service diagnostics and everything was working perfectly. The only thing was there was a ton of suds in the washer when I would fill and agitate, even with the drawer removed. I filled and drained probably 5-6 times before it went away. I started a rinse and spin cycle and it completed perfectly. Looks like soap suds are the issue. This has the smart dispense drawer and Ive seen this cause issues before with to much soap. I advised customer to use less soap and that if he continues to have problems, we would probably have to replace the drawer."

"They were opening the door and it popped the breaker again. I plugged it into another outlet, power came on, I hit open and it tripped the breaker. We reset the outlet. I took all connectors off of the door switches. Tested all switches. All test good. Tightened up the connections on all the switches. Tested the door six times. Ran it with a glass of water, and the water heated, and it ran great. I then opened the door and closed it a few more times, and it worked great. Fuse did blow when i first got here. I used one of our 20 amp fuses.

I advised the customer to have the gfi changed with a normal outlet. The washer squeak is from the main bearing or the idler. Its hard to tell. I removed the belt and isolated the idler and main bearing. Both seem ok. I advised the customer to use it until it dies.

Customer said no power to dishwasher. Found that there is no power at wire nut to dishwasher. There is light switch underneath sink. I turned that on and dishwasher turns on and is working good.

Water leaking from water valve. Picked up a new one. Came back and installed it. No leaks now.

Replaced evaporator cover assembly per beko service bulletin for ice build up issue. Tested and refrigerator is cooling and working good.

Found that ice maker plastic that holds in the shut off arm is worn and arm will slip out and ice wont stop making. Also found that the evaporator drain was clogged and when in defrost will leak onto bottom of freezer and leak onto floor. I defrosted and cleaned out drain hose and now drains correctly into drip pan. Customer approved estimate to replace ice maker. REplaced ice maker and it cycled and fills. No leaks. Refrigerator is working good.

Customer has low water pressure out dispenser and not producing ice cubes and if it does make cubes they are small. Pulled fridge out on protective mat. There is another filter in the back of the fridge. I explained that can be the issue but lets check before the filter and still no pressure. We cant find the water hook up in the utility room. He will neeed a plumber to fix water pressure issue.

"Replaced bad motor and belt. Vacuumed out lint, and oiled rollers. Runs great now."

"Water leaking from fridge. Found water leaking from the main hard water line where it connects to the plastic waterline. Used plumbers tape and tightened, no leaks from there. Also found leak from John guest fitting behind fridge. Waterline that was in the fitting was damaged. I cut off the damaged tip and re inserted tip into the to the other end. Used a little red glue too. Now no leaks. Customer also showed me freezer had rhime ice. I found one section of freezer door gasket that was compressed. I worked on expanding gasket, so now it seals nicely."

"The complaint was when it fills water , water leaks out from the ice maker and into the bucket. We found when it fills with water, the water is spraying over the side of the ice mold . We adjusted the ice maker fill tube and cleaned the hole. We tried a few more times and now it does not leak out.

We verified the lid corners were broken. I replaced the lid . Tested operation all good.

Found the motor humming but wouldnt turn the drum. Gave a boost and now its working. The motor is getting week. Heat is working properly. Tested multiple time now its working properly. Told customer once you add weight good chance it wont have to the strength to tumble. They are going to replace unit if it happens again because they have had so many issues.

Installed heater from last diagnosis. Once installed I tested heater to make sure its working properly. Unit is now cooling properly and defrosting properly.

"Customer complaint is, CANT GET LOCK BUTTON UNLOCKED, SCREEN NOT WORKING. Inspected and tested. Found the UI was unresponsive. I put washer into test mode and it turned on and let me check error codes and start a test mode. I canceled and drained and now washer is powering up and working normal. I started it on 2 different cycles and it was working perfectly.

"I did smell gas when i turned on broil for first time and cooktop burners took longer to ignite as if the gas was just turned on to the system and it was first regulating gas pressure in the range. After that, every time i tried the bake and broil and the cooktop i did not smell gas. I told customer its safe to use. If they are concerned more to call gas company and they can check for any gas leak. If problems continues i told them to call back."

Customers complaint you close the door and it will start to run automatically. Verified complaint. Removed the top. I found the relay on the main board is stuck on so it will always run. Needs new control board. Installed part and reassembled. Tested unit multiple times and its working properly now. Unit sounds good tumbling. Its heating properly also.

"Customer complaint is, REFRIGERATOR NOT WORKING, CLICKING ON AND OFF. Inspected and tested. Refrigerator is room temperature. Compressor is not running, its just clicking. I installed a new start relay and the compressor is just buzzing and not turning on. The compressor has failed. ; saved tckt"

"Customer complaint is, CONSTANTLY BEEPING AND SAYING DOOR IS OPEN CLOSED. Inspected and tested. Dryer was unplugged when I got here. I plugged dryer in and it continuously runs if the door is shut and the extended tumble light is on and it constantly beeping. If you open the door it shuts off. When its running its not heating. I canceled the cycle and now its working normal. I started dryer on a timed dry cycle and its heating and responding correctly when you open and shut the door and I can start and stop it with the start/pause button. I called Techline and he said the lights flashing was probably a error code. He said its most likely the motor relay sticking on the motor control board. I quoted customer $253. labor to install board. Customer approved repairs. Part on order. ; ordrd 1 D518862 (Motor control board)"

"Power went out to the house. Range worked perfect prior. When power came back on it immediately blew the main control board. Installed new board, and now it works great. Please email receipt to customer. Thats why I put as pending authorization. Job is complete."

"Fridge stopped making ice a few days ago. Up until recent it was sporadically making ice. I plugged in my newfi device and saw that over the past week its been 90-100 degrees in freezer according to the control board. I went to the board and checked the freezer thermistor and it said 25 degrees. Temp is currently at 25. Thermistor is good, the board is bad. Ordered a new main PCB. Also, water dispenser keeps dripping. Quoted for new dispenser water valve. Coming back with nigh parts on Thursday. ; ordrd 1 WR57X10098 (Dual water valve) and 1 WR55X36965 (Main pcb)"

"Dryer door hinge is broken. Quoted for new hinge. Employees at this store came into the break room and were asking me to relocate the hinge from the right side to the left side. And the latch from the left side to the right side. You have to take the whole door assembly apart to do that, but they really wanted me to. One employee called his manager telling them that they would like me to do that today. I explained that the hinge is broken, but they want me to now, so I took 40 minutes and took apart door, relocated hinge and latch assembly. I showed them that I did that, and will be back to actually fix door on Wednesday. I was leaving and one employee yelled wait wait wait because the door was popping open. I explained that the hinge is broken, and that I will be back to fix it on Wednesday. Quote is attached. Also ordered catch in case it gets damaged before I get back. W10208254; ordrd 1 W11051465 (Hinge) and 1 W10208254 (Catch)"

"The dishwasher needed to be mounted and leveled. We installed the mounting bracket and leveled the dishwasher. We started the dishwasher and found it does not drain. I removed the drain pump and got the impeller to move. We also found the drain pump is leaking water. Now Im ordering the drain pump assembly. The customer will pay by check. ; used 1 W10426979 (BACKER) from stock, ordrd 1 A00126501 (DRAIN PUMP ASSM)"

Idler WP27001028; idler wheel WP40045001; retainer ring 23748; washers 52549 (need 2); belt WP27001007I think there is a kit that comes with new complete pulley. I am ordering that as it seems to be the right one. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 959P3 (Idler Repair kit)

The user interface control is dead. I hooked up the Newfi tool and it powers on but does not connect. The user interface is bad. I quoted the repair and ordered the user interface. ; ordrd 1 WD21X31902 (Ui control)

"Customer complaint is, THE FRIDGE IS NOT PROPERLY MAKING ICE, IT DOES WORK SPORADICALLY. Inspected and tested. FF compartment is 39F and freezer is 2F. Ice maker is clicking and trying to cycle but cant. Needs a new ice maker part number 11036056. This is over our limit. Call in for authorization. ; saved tckt"

"Replaced heating element, tested and dryer is heating and working good. Dryer vent is hidden and is a blind hook up. Maintenance guys know that and will add venting to ensure its vented to the outside correctly.; saved tckt , states that autho needed"

"The compliant is the freezer light and some of the fresh food compartment lights are not working. I pulled out the freezer led and jumped the wires. When I did that and all of fresh food lights all came on. It will need the freezer module CW10695459. Please get approval and contact the customer. ; snapped 1 QuickPics, states that autho needed"

"Speed Queen washer continually sends water into washer until you turn off the water at the wall. Needs a new water valve. This will be really hard to service. Its on the far left, between wall and stacked unit next to it. No room to slide appliances to the right, and cant pull it out because of door handle. Would need dryer removed from top, tight fit behind units. Will have to climb over units. Would need 3 blocks of time for this, and a second technician. They also told me while I was there that the dryer on top of it doesnt heat. And the whirlpool washer to the right (stacked unit) has d27 error. Out of order. And dryer to right of that needs to be reconnected to wall. I called Maya to let her know they need to enter those into portal and that we are going to call back with a quote for speed Queen washer water valve. ; O-emld tckt"

"CUSTOMER HAD UNIT PULLED OUT ON ARRIVAL WITHOUT ANY PROTECTIVE MAT. ADD PHOTOS OF DAMAGE TO FLOOR BEFORE DIAGNOSING STARTED. Customers complaint unit not cooling. Just stopped cooling In one day its warm. Found that everything is running. The compressor is running and not pumping the Freon any more. Unit needs a new compressor filter and board if neeeded; snapped 2 QuickPics, states that autho needed"

"Tenants complaint not cooling properly ice cream is getting warm. I found she had setting at the coldest setting and still about 10 degrees off. So ice cream and sugary food is soft. Also fridge is higher temp also. So fresh food items wont last as long. Removed evap cover and found the evap not completely frosted. The top is dry. Took an amp draw and found its lower then it should be also indicates a sealed system issue. Would need to tab in to system to find leak. Left voice mail for property manager. Explaining there is a leak but would need to do more digging to find leak. To find the leak we would have to tap into system and will have a minimum off 360 just to hook up dye to find the leak. Then additional labor for repair and parts. ; snapped 2 QuickPics, states that autho needed"

"Unit making loud noise during spin. She said the heavier load the louder it is. I put unit in a drain and spin. The drain pump is louder then normal and sounds like its on its way out. The main concern is the bearing. The rear bearing is failing and making loud noise when spinning. Not sure if we can get parts for it or not. I explained it would be an expensive repair if we can get parts. She is going to get a new one it sounds like but like to know if the parts are available how much it would be. I didnt quote anything because I have no idea. Not able to look up parts due to cellular service. Call customer with quote for bearing and drain pump; snapped 2 QuickPics, states that autho needed"

"Customer complaint is, IM NOT MAKING ICE AND FREEZES things in the FF compartment. Inspected and tested. FF compartment temperature is 32F and Freezer is 2F. Thermistors, fans and damper all tested good in test mode. I found the ice maker was jammed up with cubes. I removed ice maker and cleaned it out. Reassembled and tested. Ice maker cycled and filled with water. I removed and dumped out ice maker again and cycled it and it filled with water. Looks like the ice maker was just jammed up. I think the temperature issues are because it was trying to make ice and couldnt, so it was cooling down to try and speed up the ice production."

Unit isnt spinning out clothing. Clothing is wet. Even if they put to drain and spin. Will drain out fine but wont spin at high speed. Put In test mode and wont spin over 50 rpm. Disassembled unit tested the stator which was good next tested hall sensor. Found the hall sensor bad. Replaced sensor and reassembled. Tested unit multiple times spins out just fine.

Installed compressor and filter from last diagnosis. Once installed tested with nitrogen. No leaks. Vacuumed and updated board. Filled with Freon then let unit cool after. It dropped 10 degrees and pressure on the low is riding right around 0 which is perfect. Everything is working properly now

Installed fan from last diagnosis. Once installed tested. Everything is working properly now. Reassembled unit. Code has cleared also.

"Frost heavily built up in air intake/vent at bottom of ff section. Put the fridge into forced defrost and heater came on immediately, and evaporator wasnt over frosted. Saw service bulletin for adaptive defrost control but that would have built up excessive frost on evaporator. Customer mentioned a bunch of room temperature water bottles were pushed up against vent, and frost started building up then. We determined that was root cause. I steamed out and dried out vent. Working nicely now."

Replaced front glides and rear bearing. Tested and drum now spins evenly and runs quietly. Dryer is running and working good.

Customer stated loud noise. Verified complaint. Loud squeaky sound when tumbling. Disassembled unit and found a bad idler. Quoted two different options. One just the idler and one as the repair kit. She went with the good choice of replacing with the kit. Which replaced idler belt and 4 rollers. Installed parts reassembled and sounds great.

"Not heating. Found a bad HEAT ELEMENT. Replaced heater assembly. Vacuumed out dryer, oiled rollers. Runs and heats great now. Customer had their vent cleaned one year ago approximately.

Customer complaint not drying as well and burning smell. Started unit and took temps. Temps were hitting low 200s which is high. With the vent remove temps are better. Disassembled unit and tested heater. Heater testing good. Wasnt a bunch lint. Cleaned up the dryer and oiled the rollers. Reassembled unit. The dryer vents need to be cleaned. They vent out the roof the customer said.

"Found that hub is stripped. Tub wont catch when washer is trying to spin. Wash plate will spin very fast and washer will stop. Customer approved estimate. Replaced hub, tested and washer fills, agitates, drains and spins.Washer is working good.