Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed November 28, 2023 to November 30, 2023
Model FFBD1821MW1B
Ran test and appears that the filter was not locked. I showed customer to do half turn to lock it in place. Cleaned out arms. Tested and dishwasher is running quiet and all functions are working good. Customer will call back if problem persists.
“Delton was very prompt in coming and quickly recognized the problem with my dishwasher. I will definitely call Omega Force again when I need appliance repairs. Thank you!”
Linda A C.
Model ADG6HRYS117TW01
Customer complaint opened door after a load of laundry and then sparks went off where the light is. Noticed the Light hanging. Removed the front to get to lamp. Removed lamp and found exposed wires. Installed new lamp. Reassembled tested. Works great
Model KDFE104DSS0
Customer complaint is, pump assembly is cracked. Inspected and tested. Found someone had just put a hose clamp on the circulation pump and it was falling off and dumping water out the bottom onto the floor. I installed a new ear pinch clamp and reassembled. Tested and no more leaks. Dishwasher is now fixed.
Model ADG4BRGS116TW01
Found that gas coils are bad. Customer approved estimate. Replaced coils and cleaned out lint. Tested and dryer is tumbling and heating. Dryer is working good.
“Prompt , knowledgable service”
Molly H.
Washer leaked water after grandkids and kids used it for 5 loads. I ran washer, let it fill, run, drain, and did it again. Zero leaks. Checked drain hose and water lines. No leaks. Checked filter and drain hose connected to filter, no leaks. No leaks from internal hoses or detergent. Sounds like door got left open after each wash and a little puddle formed.
“Nate was very knowledgeable and helpful. A very pleasant person.”
Harold C.
Model NX583G0VBSR/AA
Customer complaint is, samsung stove comes back with an 08-ERROR. Inspected and tested. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and found the burner tube is cracking by the ignitor from the holes. Customer did not want to spend any more money replacing the burner tube and is just going to use as is for now. Tested oven and its heating great. Oven is now fixed.
“Great to work with. Understand the issue and how the overall cost to complete impacts the decision to just replace the appliance.”
Dan B.
Model PSB9120SF1SS
Customers complaint arcing again. Found the wave guide all burnt. The mag itself looks fine. Tested with out guide works fine. Replace guide and tested its working properly.
“Adam was very knowledgeable and explained the repair he was making/part he was replacing. Would recommend this service to others”
Tom S.
Model 790.36939900
Customer complaint is the oven is not coming on, taking long to warm up. Removed the drawer checked the amp draw on igniter. Found the draw low. Quoted customer for new igniter. Removed the old igniter and replaced. Cycled and test the oven now starts and warms up.
“Phillip was on-time, knowledgable, and prepared (had the needed parts and tools). He diagnosed the problem and completed the repair in less than 1 hour. We would definitely use Onega and Phillip for future repair needs”
James D.
Model WRS321SDHZ05
Customer complaint is, not making ice. Customer said they power cycled it last night and it started making ice. Inspected and tested. FF compartment is 40F and freezer is -2F. Theres 3 or 4 trays in the bucket and the ice maker is full of ice. I hit the test button and ice maker cycled and filled with water. Ice maker is testing good.
