"The customer said it is leaking from the door. The load she ran today did not leak. She wiped down the glass on the door and is going to run a few loads and see if it still leaks. We should follow up with her in a few days if we don't hear back. If it is still leaking, we ned to send someone to diagnose. (by FW)"

"The end of the tube that was going into the water valve had a crack and was leaking when ever they called for water . I replaced the broken parts. Tested good . ; used 1 JG-5/16FITTING (5/16 JG CONNECTOR), and 3 HOSE-5/16WATERLI (PT516 1 FOOT OF LINE) from stock"

"Washer wont spin often. Had a rebuilt tranny put in. New clutch, lid switch and drain pump. A bolt was loose on tranny, screws loose on motor, and agitator loose. Uninstalled and reinstalled everything, and tightened screws for lid hinges. Ran on all settings and runs great now. Told customer if it starts clicking again, in next few days I am happy to come back. But that after coming back my recommendation will most likely to get an oem tranny and do a new clutch too."

"Customer complaint is, SHUTS OFF AFTER RUNNING FOR A FEW MINUTES AND SAYS COMPLETE. Found the shifter has failed. Needs a new shifter. Quoted customer $210. to install new shifter. Customer approved repairs. Installed new shifter and still did not fix it. Found the magnet on the slider actuator is not attached. Needs a new slider actuator. I removed the shifter and put the old one back in. Quoted customer $167. to install new actuator. Customer approved repairs. Part is not in stock anywhere. Can you please see if you can find it and order it and reschedule with the customer. Part number is W10734521. Thanks.; saved tckt , states that autho needed"

Customer complains of a whirling noise. upon arrival and inspection I found the fridge is working as designed but had a fan noise. I inspected and found the unit has not been cleaned in many years. I cleaned the compressor cavity and whirling noise continues. no power user found this unit is affected by a manufactures defect which is not covered with his warranty.

The freezer section was not cooling at all and the fan was not running. The fresh food section was cooling and the fan would run. When I put the unit into diagnostics I could get both fans to run and the freezer evaporator to cool. After I took it out of diagnostics it seem that the freezer section was now working and the fan was running. Advise the customer that the main control needs to be replaced but it might work until I come back.; ordrd 1 WRF757SDEM00 (Main control)

Customer complaint washer leaks when its used. Upon arrival and inspection I found the drain hose was not seated in the standpipe and it came loose and was spraying water all over the room. I placed hose back into standpipe and recommended customer secured to the wall. Zero washer is now fixed

"The customer said it was leaking out the back while they were washing blankets and sheets. I filled to the top, let wash and then drain and spin. I tried about 4 times with a load and it never leaked for me. The customer also said when it was leaking the load was very off balanced. Everything on the washer looks good. I think the load was off balance enough that caused the water to splash out the back, probably in rinse cycle."

Customer complains to dishwasher does not drain and is not cleaning well. Upon arrival and inspection I found a new disposer that was installed had the plug still in place on the drain line. I remove the plug the dishwasher drains perfectly now. I ran into their service diagnostics and found the circulation pump works sporadically. I also found a diverter motor would not index at continued to try to find its position and would not index. Part is on order.; schdld next appmnt for 4/26 MON !

"Complaint was unit not draining. Unit hard piped from the basement, we cant uninstall unit. I was able to get unit to drain but if this comes back they will have to have a plumber replumb unit or have it uninstalled for us due to the plumbing issues."

"Customer complaint is, EC LE- not starting. Found the dishwasher doesnt start and gives a LE error. I was going to pull it out to diagnose further, but cant get it out from the cabinet because they put the flooring in after the dishwasher and its to high. Customer needs to remove the dishwasher before we can service the dishwasher. I let the tenant know and he said he would talk to the owner. Customer removed dishwasher. I was now able to diagnose further and found the wire harness in the door is all melted into the black goo that they put on the inside of the door and some of the wires are severed. Also the drain hose is split open. This dishwasher is in rough shape and some parts are NLA. Dishwasher needs to be replaced. Angie please submit for replacement helper."

"Customer complaint is, KEEPS MAKING DRAINING NOISE & WONT GO INTO CYCLE- KEEPS TRYING TO DRAIN BUT THERES NO WATER. Found the board has failed and the drain pump is leaking. to install new board and drain pump. Customer declined repairs and is going to replace the washer."

"Leaking, I found the drain hose had begun protruding above the drain pan depth. I defrosted and re-seated the drain hose it is now working as designed. Floor was damaged upon arrival customer had removed the fridge previously. I did not move the fridge to complete the repairs."

Gas is leaking from the rear left burner. Ordered a new burner valve and will return on Friday to install.; ordrd 1 WP9757218 (Burner valve)

"LG washer that isn't draining. It for sure needs a new drain pump. Also 1/8 play between tubs, spins good but I gave customer a heads up that in the future they may need to buy a new one since the bearing is in the really early stages of going. He appreciated that and said he will start budgeting. Runs and drains great now.; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Leaking boot. Has a big tear. Ordered new one, coming back Monday to install.; ordrd 1 DC64-01570A (Boot)"

Dryer running loud. Needs four new rollers. Ordered and will come back on Friday to install. Quoted 212. Will vacuum and clean up dryer when I return.; used 4 WPW10314173 (ROLLER) from stock

"I found the rear rollers would not spin. I removed and replaced the rollers, belt and idler. All the parts came together in a kit. ; used 1 4392065 (REBUILD KIT) from stock"

I replaced the door boot. Ran and checked for leaks. No more leaks its all good.

Oven light not working. Also customer said grates scratched the finish on top console next to the grates. (See picture) i explained it is minor scratches that are cosmetic caused by normal usage and not covered.Light bulb was burnt out. Replaced light build and oven light turns on. Range is working good.; ordrd 1 40a15 (Light bulb)

"Floating tub model. Bearings loud and leaked all over motor. Needs bearings, haul sensor and motor is cracked. Due to age and cost of repair customer will purchase new one."

"Complaint was unit not draining, Told customer it could just be something stuck in pump or pump. She approved labor to make sure nothing was in pump but said if pump was bad she didnt want to repair unit. Didnt even want a price for the pump. Unit didnt have anything stuck in pump. Needs new pump customer will replace unit."

"Fridge is noisier than normal and has been pretty loud for the past 2 weeks. The unit sounded fine on the Streem call, both evap covers didn;t seem to have any ice. There is ice at the back of the icemaker, probably not a big issue though. (by FW)"

The left door spring has the loop broken off on one side and the door falls down. We need to ship a spring to Matt and schedule the customer. (by FW)

Customer complains that the range front left burger sticks on high. Failed Internet switch was found. Part is on order.; ordrd 1 WPW10434452 (Inf switch)

Sounds like an airplane in spin. Found a bad gearcase. W11455453. Part says its NLA. Phil or Dana can you please see if you can find this and see if Lowes approves it?; O-emld tckt

"Replaced door boot, tested and no leaks. Washer is working good."

"washer does not fill with water. The ATC switch tested as open. Ordered a new switch. Coming back on Thursday, customer does not want anyone in their house when they are gone and he cant be home until 3 oclock. I explain to customer we normally cannot do that but it is close to my house so I put it down for a 3 to 5 slot.; ordrd 1 WPW10292584 (ATC switch)"

"Refrigerator leaking at plastic connector where copper line hooks to fridge water line. Cut out bad section of plastic line and added quick connect and new connector, tested and refrigerator no longer leaks and water is working.; ordrd 1 Pt25 (Ice maker water line kit)"

"Needed a kick start to get the motor running. Had a bad motor and 2 bad rollers. Replaced those, plus a bad blower wheel. Runs great now. ; used 2 4581EL3001E (ROLLER) from stock, pckd up 1 Dc67-00180b (Blower wheel)"

Washer getting OE error after washing rug and not draining. Took out drain trap and was clogged with rug debris. I showed customer how to check in future. Tested and washer drains and is working good.No extra charge.

Complaint was unit still filling with water on its own and not draining We thought the valve we installed was the issue Again it was actually the RO system under the sink Disconnected RO drain and dishwasher issue stopped. They have to get culligan out to reroute the drain. I temporarily rerouted it so they can use dishwasher. ; O-emld tckt

When the washer is fully loaded its sassing down so much the pulley runs against the bottom. To me the frame looked ok. Im ordering the shocks but I will inspect again before I replace parts. WH16X10158 front shocksWH16X10159 rear shocks ; ordrd 2 WH16X10158 (Front rods)s and 2 WH16X10159 (Rear rods)s

The customer said that if the ice maker is on and they dispenser ice from the dispenser that eventually ice in the bucket will clump together and freeze and then water will drip from the dispenser flap. I found that most of the time when the flap should open all the way its only opening partially the whole way. Im ordering the flap and dispenser motor. EAU59551201 motorABN73678303 dispenser flap; ordrd 1 EAU59551204 (Dispenser motor) and 1 ABN73678303 (Flap)

The bake ignitor was bad. I replaced bake ignitor and screws. Let the oven preheat to 350. ; used 1 5303935066 (FLAT IGNITER) from stock

"I replaced the defrost thermostat, fan cover and fan blade. The evaporator fan is working. I had to defrost inside the fresh food section."

"Customer complaint is, EC LF -SHUTS OFF RIGHT AFTER STARTS LOADS. Found the water valve has failed. Needs a new valve. Valve is not in stock anywhere. Can you see if you can find it and reschedule with customer, thanks. Part number W11220230. ; saved tckt , states that autho needed"

"Customer complaint is, DOOR JUST FALLS DOWN. Found one of the door spring bushings is broken. Needs two new bushings. Installed new bushings and tested. Door does not fall open anymore, but now I can see why it broke. The dishwasher leg and side rail are bent, like it got dropped when it was being installed. Its working for now, but I think this is going to continue to be a issue in the future. Customer was fine with using it like it was, but if it continues to be a issue, the dishwasher is going to need to be replaced."

"Customer complaint is, upper oven not reaching temp. Inspected and tested oven. Oven turned on, preheated and was cycling about 10 degrees on the hot side, but otherwise its working great. I recalibrated the oven down 10 degrees and tested. Oven is now cycling great. Oven is operating normal for me."

"Ran through test mode. Ran the entire way through, even with heater on running at 7 amps. Checked wire connections in junction box, and under dishwasher. No loose connections. Have power cord accessible from dishwasher. Customer will use extension cord and try running the dishwasher with it on other outlets. To see if its a breaker issue."

"Fridge warm in FF and freezer. Compressor is running but it is cool in condenser line. Zero frost on evaporator after 20 minutes. Told customer it has a sealed system issue, time to get a new fridge. Did recommend checking with LG to see if theyd put in a new compressor and check the system."

"Customer complaint is, LOUD NOISE- THINKS ITS FAN- NOW IT STOPPED AND NO NOISE AT ALL. Found the FF evaporator fan is a ball of ice and the temperature is only 47 degrees in the FF compartment. This is the Samsung refrigerator with the known evaporator issue. This is not covered by homesmart. Angie please submit for replacement helper."

"The dishwasher did not wash, soap was in the dispenser and water in the bottom. I had her cancel a cycle and the unit did not drain. She had a dispoasl put in a month but said its not that, I would double check the disposal. This has the newer motor that we stoc- WPW10510667 (by FW)"

The grey water from the dishwasher is backing up into the sink. Looked at the sink set up on Streem and this has to be a plugged drain on the kitchne sink. Please call into AHS and have this billed out. Labor is $100 for us. (by FW)

"No Ice, water dispenser works, icemaker isn't jammed up and it's turned on. Probably needs a new icemaker or valve. Uses the 0965 icemaker we stock. (by FW)"

"The dishwasher just hums when the wash motor kicks on,,needs the old beefy motor we stock. (by FW)"