We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REC1
Near Saint Paul, MN 55114
Nate
Job Details: 08/15/2022
Replaced bad drain pump. Drains great now. Used A00126501.
We serviced a
MAYTAG REFRIGERATOR
Model MBL2258XES1
Near Saint Paul, MN 55104
Nate
Job Details: 08/15/2022
"Icemaker not making ice anymore. Jumped T to H in the icemaker and L to V but it was dead. Replaced the icemaker, cycled it and it cycled perfectly and filled with water. Works great. Used WPW10190965 from TS. ; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26HFENDSR/AA
Near Saint Paul, MN 55105
Nate
Job Details: 08/15/2022
"Frosting to behind the evaporator cover and warmed up. Customer turned off fridge, it defrosted and then cooled down in the fresh food section. I found it all iced up again. Replaced a bad temp sensor, and installed drain service kit. Confirmed heater comes on nice and hot in forced defrost. ; used 1 DA82-01415A (DRAIN KIT), and 1 DA32-10104N (TEMP SENSOR) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW1
Near Minneapolis, MN 55419
Nate
Job Details: 08/15/2022
"Not spinning when it gets to the spin portion of the cycle. I put it into test mode, and could not get the lock to lock correct. Couldnt get it to spin since it wouldnt lock. Didnt have the lid lock for the washer that we keep in truck stock, so I ran over to Dey in Eagan to purchase a couple of them. Installed W11307244. Now it runs and spins great. ; used 1 W11307244 (DOOR LATCH) from stock"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA1
Near Long Lake, MN 55356
Phillip
Job Details: 08/15/2022
The compactor was not working. I replaced the drive gear and motor. Got it all back in and its working.
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE58F9710WS/AS
Near Osseo, MN 55311
Phillip
Job Details: 08/15/2022
The customer while doing the self clean the oven shut down and the door was locked. The cooktop still worked. I pulled the range out to unplug the range. I removed the front panel and tested the hi limit fuse. The fuse tested bad. I jumped the fuse and the range started. I started a bake cycle and the fan and elements came on. I replaced the fuse with a fuse mark 150 from truck stock. The oven is heating good now. ; used 1 MICRO9 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC565FW1
Near Maple Grove, MN 55369
Phillip
Job Details: 08/15/2022
"The customer said the washer would not finish the cycle. I put the washer into diagnostics. The first fault that was stored was the motor control fault with the main board, the second was the lid lock error. In test mode the lid does not lock. It was keep trying and trying. I advised the customer the issue could only be a lid lock but it is giving a main control error so that could also be a issue. I quoted the customer for each repair scenario. The customer decline repair today.F1e2 f5e2"
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near Maple Grove, MN 55369
Phillip
Job Details: 08/15/2022
The customer said after they moved the fridge it had leaked some water. It has been 3 days since it leaked last. They had it plugged in but water was not hooked up. The customer showed me some water that was leaking down the fresh food rear panel. This turned out to be a Samsung built fridge. This model needed the Samsung drain kit. I replaced the drain tubes in the back and installed the new parts to the evaporator. The metal foam protector was rusting so I applied foil tape all around it to help block the rust and keep water from leaking out the front evaporator cover. ; used 1 DA82-01415A (DRAIN KIT) from stock
We serviced a
GE WASHER TOP LOAD
Model GTW460ASJ4WW
Near Minneapolis, MN 55413
Phillip
Job Details: 08/15/2022
The customer is experiencing lid lock issues. The lid lock is intermittent. The lid lock was the most reset fault code stored. I quoted BB for the lid lock kit. I replaced the lid lock kit and did the firm ware update. All is working good now. ; used 1 WH08X32697 (LID LOCK KIT) from stock
We serviced a
LG DISHWASHER
Model LDF5545BB
Near Ramsey, MN 55303
Phillip
Job Details: 08/15/2022
"The customer reported the dishwasher would shut down and display a be fault code. The code is a letter b and the letter E. This code means that the dishwasher has to many suds inside. I verified the dishwasher is working properly. I sucked all the water out from the drain hose and cleaned up the sump area. I ran vegetable oil and vinegar through the dishwasher. I advised the customer to clean with a dishwasher cleaner and not to use cascade soap. If the problem continues it could be a sensor issue, main board issue or wash motor issue."
We serviced a
WHIRLPOOL COOKTOP- GAS
Model WCG51US0DS00
Near Otsego, MN 55330
Matt
Job Details: 08/15/2022
"Customer complaint is, BURNERS NO FLAME ON 2 OF THEM, THEY ARE WORKING INTERMIT. Inspected and tested. Found 2 of the spark electrodes were dirty and there was some food covering the front left orifice. Cleaned spark electrodes and removed food. Tested and all burners are working great. One of the knobs is broken. I ordered and shipped one directly to the customer and collected $42. on the other ticket. ; pckd up 1 WPW10646805 (Knob)"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Otsego, MN 55301
Matt
Job Details: 08/15/2022
"Customer complaint is, FREEZER AT 14 AND FRESH FOOD IS AT 58 DEGREES. Inspected and tested. Found the evaporator defrost heater has failed. Installed new evaporator heater and tested. Refrigerator is now fixed. ; used 1 WR51X10055 (DEFROST HEATER) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10656672500
Near Eden Prairie, MN 55344
Adam
Job Details: 08/15/2022
ADAM stated that he installed the cover that was broken. tested the icemaker and it started to work right away. the water fill tube was a little frozen up so cleaned out the ice blockage and now unit is working properlly the streem was good
We serviced a
BOSCH WASHER FRONT LOA
Model WFVC6450UC/29
Near Minneapolis, MN 55439
Adam
Job Details: 08/15/2022
Installed 00704135 inverter board from last diagnosis now unit is working properly ran on different cycles and it worked great
We serviced a
GE COOKTOP- ELE
Model JP350WV1WW
Near Minnetonka, MN 55345
Adam
Job Details: 08/15/2022
Customers complaint is ALL BURNERS NOT WORKING- CIRCUIT BREAKER KEEPS TRIPPING. Removed cooktop from counter. Then disassembled unit. Started to isolate wires to determine why unit was shorting out. Found that two plugs from a black wire to the infinity switches were loose and shorting. Will need to rewire bad connections. Didnt have any 12 gauge wiring on truck. Will order and reschedule for Wednesday the 17th; schdld next appmnt for 8/17 WED !
We serviced a
LG WASHER FRONT LOA
Model WM3400CW
Near Minneapolis, MN 55446
Adam
Job Details: 08/15/2022
Customers complaint is unit leaking all over floor and getting E3 error code. I ran unit and found was leaking out the filter. Cleaned out filter. It was filthy. After it was cleaned I reinstalled tested unit 5 times and never leaked. Also added 4 towels and let unit run never leaked. Unit does shake. Customer has unit on anti shake pads. Tried balancing unit the best I can but being on them can only do so much customer wants the pads and wont allow me to level without the pads. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
JENN-AIR MICROWAVE
Model n/a
Near Rogers, MN 55374
Adam
Job Details: 08/15/2022
Unit wouldnt heat or the fan run. Yep unit would count down and everything else worked. Unit is a built in unit so removed from the island. Once removed disassembled unit and found the secondary switch had failed. Replaced switch and now unit is working properly. Installed switch from truck stock now unit is working properly ; used 1 MICRO8 (1/4' MICROSWITCH) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model 79642192900
Near Rogers, MN 55374
Adam
Job Details: 08/15/2022
Customers complaint is GRINDING NOISE. Right when I tried to spin by hand wasnt loud but then put unit to spin cycle and it was a loud grinding noise. Disassembled the back cover and found the nut loose on the rotor. Removed the rotor to inspect and found it was stripped where it fits the the shaft. Unit would need a new rotor for sure. Part number 4413ER10038 ; saved tckt
We serviced a
GE DISHWASHER
Model gdt665smn3es
Near Victoria, MN 55386
Adam
Job Details: 08/15/2022
Customer complaint DOOR LATCH ISSUES SOMEONE TRIPPED OVER THE OPEN DOOR AND NOW IT DOESN'T SHUT PROPERLY. Unit was mainly hitting on the right side. Disassembled unit and the right hinge was bent. Replaced hinge and reassembled. Unit is operating correctly. I tested unit for leaks. Unit is back to working condition.
We serviced a
LG WASHER FRONT LOA
Model WM2501HVA
Near Becker, MN 55308
Matt
Job Details: 08/15/2022
"Customer complaint is, RAN 2 LOADS AFTER TECH LEFT & NOW WONT START & HAS NO POWER. Inspected and tested. Main board has failed. "
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Minneapolis, MN 55418
Nate
Job Details: 08/15/2022
Not washing well. Found the circulation motor is seized up. Quoted to replace W10805015.
We serviced a
LG WASHER FRONT LOA
Model wm4270hwa
Near Shoreview, MN 55126
Phillip
Job Details: 08/15/2022
The customer said the washer would not spin and made a loud noise and also gave the LE error. I checked the tub bearing and it felt good and tight. I ran it on a spin and the basket was trying to go both directions. I quoted for the hall sensor. I replaced the hall sensor and leveled the front feet. I ran a spin cycle and its working great. ; used 1 6501KW2002A (HALL SENSOR) from stock
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW03
Near Minneapolis, MN 55412
Phillip
Job Details: 08/15/2022
Complaint is the fresh food section is not cooling well and freezer is not cooling well either. I arrived today and found the fresh food section not cooling. The freezer evaporator fan was barely running. It will need a new freezer evaporator fan quarter customer bluebook. Coming back on Wednesday.; ordrd 1 WP2315539 (Fan motor)
We serviced a
SAMSUNG DRYER- GAS
Model DVG54R7600C/A3
Near Maple Lake, MN 55358
Seth
Job Details: 08/15/2022
"Dryer wont tumble. I found a water bottle straw had fallen in the fan and broke it. The motor was burned out, after I removed the metal straw it would not start. Part needed DC93-00101U. This was user caused damage, see pictures for details.; saved tckt"
We serviced a
GE REFRIGERATOR
Model GFE26JEMTFDS
Near Big Lake, MN 55309
Seth
Job Details: 08/15/2022
I replaced the failed freezer door clips that hold the handle on. The handle no longer pops off easily.
We serviced a
KENMORE REFRIGERATOR
Model 79551312014
Near Big Lake, MN 55309
Seth
Job Details: 08/15/2022
"Intermittent ice production. Failed ice maker was replaced, I used the manual harvest cycle to watch operation and check for water it completed the test flawlessly. The fridge is now fixed."
We serviced a
GE REFRIGERATOR/CLE
Model PVD288YNBFS
Near Maple Lake, MN 55358
Seth
Job Details: 08/15/2022
I replaced the failed icemaker and tested it using the smartHQ device. It cycled and filled as designed. The fridge is now fixed.
We serviced a
GE RANGE- ELECTRIC
Model JB735SP1SS
Near South Haven, MN 55382
Seth
Job Details: 08/15/2022
"Customers complaint was while cleaning there is a giant spark and then the display went dead. Upon arrival in inspection I found the main board fried. Please order part number WB27X41350, and call and re-schedule with the customer. part has been redesigned.; saved tckt"
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLS60LT1
Near Albertville, MN 55301
Matt
Job Details: 08/15/2022
"Customer complaint is, LEAKING. This is actually a Electrolux washer. Inspected and found the plastic Y that splits the cold water to the dryer is cracked. to remove Y and disconnect water from the dryer and hook the washer straight up to the supply valve. Customer approved repairs. Removed cracked plastic Y and hooked washer up directly to supply valve. Tested and no leaks. Washer is now fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rogers, MN 55374
Matt
Job Details: 08/15/2022
"Customer complaint is, IM NOT WKG. Inspected and tested. Found the wires were severed at the bottom hinge. This is known manufacturer defect. Theres hardly enough room to do a repair, but I was able to add a little wire extension and make a repair. This is only a temporary fix and the permanent fix would be to replace the door. Tested and ice maker cycled. Ice maker is now working."
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Otsego, MN 55330
Matt
Job Details: 08/15/2022
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the drain pump has failed. Quoted customer $418. to install new pump. Customer declined repairs for now and is going to look into replacing themselves. If customer calls back and wants us to do it, part number is WD19X25187."
We serviced a
WHIRLPOOL STACKED WASHER
Model NOTAVAILABLE
Near Saint Paul, MN 55116
Delton
Job Details: 08/15/2022
"Used air sled to move laundry center into cabinet. Was missing back leg. I used wood to balance out washer. Tested with load of towels and it fills, agitates, drains and spins. Dryer tumbles and heats. Laundry center is working good.NOTE: ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"
We serviced a
LG STACKED WASHER
Model WM3170CW
Near Minneapolis, MN 55406
Delton
Job Details: 08/15/2022
"Bad drain pump. I was able to leave dryer on and able to take off front and get to pump. Not charging for use of all dolly. Replaced drain pump, tested and washer now drains and is working good.; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
JENN-AIR RANGE- DUAL FUEL
Model JDS9860AAP
Near Saint Paul, MN 55105
Delton
Job Details: 08/15/2022
"Found that control board is sending intermittent power to relay on back. I replaced control board, relay and convection fan motor. Tested and oven preheated to 400 degrees and was cycling at correct temperature. Range is working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Otsego, MN 55330
Matt
Job Details: 08/15/2022
"Customer complaint is, NOT CLEANING, TOP RACK ADJUSTER BROKEN. Inspected and tested. Found the circulation pump has failed and the top rack adjuster is broken. Installed new circulation pump and top rack adjuster kit. Tested and dishwasher is working great. Dishwasher is now fixed. ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W1TXNMFWB01
Near Apple Valley, MN 55124
Delton
Job Details: 08/15/2022
"Replaced evap fan motor, tested and fan is now blowing and circulating air and blowing air down and cooling."
We serviced a
GE REFRIGERATOR
Model GFE28GMKHES
Near Rosemount, MN 55068
Delton
Job Details: 08/15/2022
"Found that the FF evaporator fan is bad. Customer approved estimate. Replaced fan motor, tested and is now blowing air around and cooling. I also did firmware update.; used 1 WR60X26866 (FRESH FOOD FAN) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Minneapolis, MN 55406
Nate
Job Details: 08/15/2022
"Dishwasher hasnt been cleaning well. Ran it for 20 minutes on a regular cycle. It sounded good, circulates well, and drains well. Customer said it gets steamy and food particles get dried onto the plates and cups. They use cascade. Water not too hard 7/25 when I tested it. Spray holes on arms arent plugged. Filter is clean. She said when it circulates it often makes a loud hum. Sounds like shes describing a bad pump motor. ; ordrd 1 WPW10591570 (Pump motor assembly)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REC1
Near Saint Paul, MN 55114
Nate
Job Details: 08/15/2022
Replaced bad drain pump. Drains great now. Used A00126501.
We serviced a
MAYTAG REFRIGERATOR
Model MBL2258XES1
Near Saint Paul, MN 55104
Nate
Job Details: 08/15/2022
"Icemaker not making ice anymore. Jumped T to H in the icemaker and L to V but it was dead. Replaced the icemaker, cycled it and it cycled perfectly and filled with water. Works great. Used WPW10190965 from TS. ; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26HFENDSR/AA
Near Saint Paul, MN 55105
Nate
Job Details: 08/15/2022
"Frosting to behind the evaporator cover and warmed up. Customer turned off fridge, it defrosted and then cooled down in the fresh food section. I found it all iced up again. Replaced a bad temp sensor, and installed drain service kit. Confirmed heater comes on nice and hot in forced defrost. ; used 1 DA82-01415A (DRAIN KIT), and 1 DA32-10104N (TEMP SENSOR) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW1
Near Minneapolis, MN 55419
Nate
Job Details: 08/15/2022
"Not spinning when it gets to the spin portion of the cycle. I put it into test mode, and could not get the lock to lock correct. Couldnt get it to spin since it wouldnt lock. Didnt have the lid lock for the washer that we keep in truck stock, so I ran over to Dey in Eagan to purchase a couple of them. Installed W11307244. Now it runs and spins great. ; used 1 W11307244 (DOOR LATCH) from stock"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA1
Near Long Lake, MN 55356
Phillip
Job Details: 08/15/2022
The compactor was not working. I replaced the drive gear and motor. Got it all back in and its working.
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE58F9710WS/AS
Near Osseo, MN 55311
Phillip
Job Details: 08/15/2022
The customer while doing the self clean the oven shut down and the door was locked. The cooktop still worked. I pulled the range out to unplug the range. I removed the front panel and tested the hi limit fuse. The fuse tested bad. I jumped the fuse and the range started. I started a bake cycle and the fan and elements came on. I replaced the fuse with a fuse mark 150 from truck stock. The oven is heating good now. ; used 1 MICRO9 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC565FW1
Near Maple Grove, MN 55369
Phillip
Job Details: 08/15/2022
"The customer said the washer would not finish the cycle. I put the washer into diagnostics. The first fault that was stored was the motor control fault with the main board, the second was the lid lock error. In test mode the lid does not lock. It was keep trying and trying. I advised the customer the issue could only be a lid lock but it is giving a main control error so that could also be a issue. I quoted the customer for each repair scenario. The customer decline repair today.F1e2 f5e2"
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near Maple Grove, MN 55369
Phillip
Job Details: 08/15/2022
The customer said after they moved the fridge it had leaked some water. It has been 3 days since it leaked last. They had it plugged in but water was not hooked up. The customer showed me some water that was leaking down the fresh food rear panel. This turned out to be a Samsung built fridge. This model needed the Samsung drain kit. I replaced the drain tubes in the back and installed the new parts to the evaporator. The metal foam protector was rusting so I applied foil tape all around it to help block the rust and keep water from leaking out the front evaporator cover. ; used 1 DA82-01415A (DRAIN KIT) from stock
We serviced a
GE WASHER TOP LOAD
Model GTW460ASJ4WW
Near Minneapolis, MN 55413
Phillip
Job Details: 08/15/2022
The customer is experiencing lid lock issues. The lid lock is intermittent. The lid lock was the most reset fault code stored. I quoted BB for the lid lock kit. I replaced the lid lock kit and did the firm ware update. All is working good now. ; used 1 WH08X32697 (LID LOCK KIT) from stock
We serviced a
LG DISHWASHER
Model LDF5545BB
Near Ramsey, MN 55303
Phillip
Job Details: 08/15/2022
"The customer reported the dishwasher would shut down and display a be fault code. The code is a letter b and the letter E. This code means that the dishwasher has to many suds inside. I verified the dishwasher is working properly. I sucked all the water out from the drain hose and cleaned up the sump area. I ran vegetable oil and vinegar through the dishwasher. I advised the customer to clean with a dishwasher cleaner and not to use cascade soap. If the problem continues it could be a sensor issue, main board issue or wash motor issue."
We serviced a
WHIRLPOOL COOKTOP- GAS
Model WCG51US0DS00
Near Otsego, MN 55330
Matt
Job Details: 08/15/2022
"Customer complaint is, BURNERS NO FLAME ON 2 OF THEM, THEY ARE WORKING INTERMIT. Inspected and tested. Found 2 of the spark electrodes were dirty and there was some food covering the front left orifice. Cleaned spark electrodes and removed food. Tested and all burners are working great. One of the knobs is broken. I ordered and shipped one directly to the customer and collected $42. on the other ticket. ; pckd up 1 WPW10646805 (Knob)"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Otsego, MN 55301
Matt
Job Details: 08/15/2022
"Customer complaint is, FREEZER AT 14 AND FRESH FOOD IS AT 58 DEGREES. Inspected and tested. Found the evaporator defrost heater has failed. Installed new evaporator heater and tested. Refrigerator is now fixed. ; used 1 WR51X10055 (DEFROST HEATER) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10656672500
Near Eden Prairie, MN 55344
Adam
Job Details: 08/15/2022
ADAM stated that he installed the cover that was broken. tested the icemaker and it started to work right away. the water fill tube was a little frozen up so cleaned out the ice blockage and now unit is working properlly the streem was good
We serviced a
BOSCH WASHER FRONT LOA
Model WFVC6450UC/29
Near Minneapolis, MN 55439
Adam
Job Details: 08/15/2022
Installed 00704135 inverter board from last diagnosis now unit is working properly ran on different cycles and it worked great
We serviced a
GE COOKTOP- ELE
Model JP350WV1WW
Near Minnetonka, MN 55345
Adam
Job Details: 08/15/2022
Customers complaint is ALL BURNERS NOT WORKING- CIRCUIT BREAKER KEEPS TRIPPING. Removed cooktop from counter. Then disassembled unit. Started to isolate wires to determine why unit was shorting out. Found that two plugs from a black wire to the infinity switches were loose and shorting. Will need to rewire bad connections. Didnt have any 12 gauge wiring on truck. Will order and reschedule for Wednesday the 17th; schdld next appmnt for 8/17 WED !
We serviced a
LG WASHER FRONT LOA
Model WM3400CW
Near Minneapolis, MN 55446
Adam
Job Details: 08/15/2022
Customers complaint is unit leaking all over floor and getting E3 error code. I ran unit and found was leaking out the filter. Cleaned out filter. It was filthy. After it was cleaned I reinstalled tested unit 5 times and never leaked. Also added 4 towels and let unit run never leaked. Unit does shake. Customer has unit on anti shake pads. Tried balancing unit the best I can but being on them can only do so much customer wants the pads and wont allow me to level without the pads. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
JENN-AIR MICROWAVE
Model n/a
Near Rogers, MN 55374
Adam
Job Details: 08/15/2022
Unit wouldnt heat or the fan run. Yep unit would count down and everything else worked. Unit is a built in unit so removed from the island. Once removed disassembled unit and found the secondary switch had failed. Replaced switch and now unit is working properly. Installed switch from truck stock now unit is working properly ; used 1 MICRO8 (1/4' MICROSWITCH) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model 79642192900
Near Rogers, MN 55374
Adam
Job Details: 08/15/2022
Customers complaint is GRINDING NOISE. Right when I tried to spin by hand wasnt loud but then put unit to spin cycle and it was a loud grinding noise. Disassembled the back cover and found the nut loose on the rotor. Removed the rotor to inspect and found it was stripped where it fits the the shaft. Unit would need a new rotor for sure. Part number 4413ER10038 ; saved tckt
We serviced a
GE REFRIGERATOR
Model DFE28JSKBSS
Near Roseville, MN 55113
Phillip
Job Details: 08/12/2022
The complaint was the fresh food section is not cooling. I ran diagnostics with the Newfi tool and found the fresh food evaporator fan motor was not working. I quoted for the fan and the firmware update. I replaced the fan and did the update. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5550XW2
Near St. Cloud, MN 56301
Seth
Job Details: 08/12/2022
Flashing lid lock light. Failed actuator was replaced watched a complete wash cycle. It worked fine. Unit is loud customer is aware the gearbox is loud.; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
GE WASHER TOP LOAD
Model n/a
Near Monticello, MN 55362
Seth
Job Details: 08/12/2022
"Loud when it spins, and now it wont agitate or spin. F-5 errors were logged and this cancels the cycle. I tries to get the mode shifter to actuate but it could not find its own position or shift. I quoted mode shifter and transmission. "
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5550XW2
Near St. Cloud, MN 56301
Seth
Job Details: 08/12/2022
"Not draining completely it times out during spin. The pump was failing the impeller was loose and there was moderate lint buildup in the pump. I replaced the pump, calibrated, and tested the washer. It drains great. Unit is loud during spin I notified the customer of future possible failure.; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSG/AA05
Near Otsego, MN 55330
Matt
Job Details: 08/12/2022
"Customer complaint is, FLEX DRAWER IS STUCK AT -1. Inspected and tested. Found the flex drawer display button is not responding. I found the rail wiring harness is severed. Needs a new harness. ; ordrd 1 DA96-00640A (Flex drawer rail harness)"
We serviced a
DCS COOKTOP- GAS
Model CT365SS
Near Excelsior, MN 55331
Adam
Job Details: 08/12/2022
Cook top had two different complaints one sometimes would continue to spark even after being ignited. And another some burners the flame was bigger on one side. So I disassembled the top and cleaned all the burner plates and igniters. burner cabs Were installed wrong and thats why the flame was out of whack. I could not get the continuous sparking. Told customer its usually the spark module because it happens on not just one burner. If it continues to happen will need to order spark module for for returning 218440 is the part number for the Spark module
We serviced a
MAYTAG WASHER TOP LOAD
Model LAT9356AAE
Near Excelsior, MN 55331
Adam
Job Details: 08/12/2022
The one leg of the right front came loose a little bit. The feet were really extended out. So cranked them down and started over releveled the washer and locked the legs. Now unit is operating correctly
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVB2
Near Chaska, MN 55318
Adam
Job Details: 08/12/2022
Unit wouldnt drain. Could feel the motor trying to run but wouldnt drain. Removed motor and found I believe a seal from a water bottle cap. Removed seal reinstalled drain pump and tested for 15 min to make sure will drain properly and not leak. Unit is working properly.
We serviced a
GE WASHER FRONT LOA
Model GFWS1700H0WW
Near West Saint Paul, MN 55118
Delton
Job Details: 08/12/2022
"Custoemr says that it doesnt drain or will leak out bottom. As im here the washer top and bottom were taken apart and the drain trap was removed. The pump housing that holds it into place is cracked so pump is loose. I put drain trap back and ran test. Washer filled, agitated, drained and spun. Not %100 what cause of issue is but i can see that drain pump housing tabs that secure it are cracked so when washer is running the pump housing shakes a lot.But washer is working and completed cycle as im here so i dont think its the drain pump causing the problem, its just loose. No errors.Customer will use it as normal and call back if they have further issues or want the drain pump replaced WH23X32917 part not in stock and not able to give exact estimate."
We serviced a
BOSCH DISHWASHER
Model SHXM4AY55N/28
Near Chanhassen, MN 55317
Adam
Job Details: 08/12/2022
Installed dishwasher hooked up water line and drain hose. Ran unit multiple times for 30 minutes and drained. No leaks. Mounted unit back in the correct spot. Everything is working great. ; states that autho needed
We serviced a
GE REFRIGERATOR
Model PSW26RSWASS
Near Eden Prairie, MN 55347
Adam
Job Details: 08/12/2022
Went to replace flow meter and the female plug was to damaged to reuse. Will need that plug or wire harness. We need to source part and rescheduled once we find it ; states that autho needed
We serviced a
MAYTAG WASHER FRONT LOA
Model MFW9600SQ1
Near Minneapolis, MN 55437
Adam
Job Details: 08/12/2022
Unit wasnt draining properly and smells. Found that the unit was spinning find and was draining but was a little weak. Removed bottom kick plate and removed the drain filter. It was extremely plugged and had a strong Oder cleaned that out and reinstalled now. Let customer know it will still smell for a little bit. Let them know to try affresh cleaner and dont add extra detergent to try to help the smell. Everything is operating correctly mechanically.
We serviced a
LG RANGE- GAS
Model LRG3081ST
Near Little Canada, MN 55117
Phillip
Job Details: 08/12/2022
The customers complaint is the oven will not bake. I started the oven and the bake ignitor just glows but never lighted the burner tube. I quoted the BB for the ignitor. I replaced the bake ignitor. The oven is heating up good. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
AMANA DRYER- GAS
Model NGD7300WW1
Near Minneapolis, MN 55414
Phillip
Job Details: 08/12/2022
"The customers complaint was the dryer would not start and heat. Upon inspection I found when I press start the dryer would basically do nothing. After troubleshooting I found that the idler pulley was off of the idler arm so the belt was not pulling up on the pulley to engage the belt switch. I quoted for an idler pulley and replaced the idler pulley. ; used 1 279640 (ROLLER) from stock, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LF1B
Near Elk River, MN 55330
Matt
Job Details: 08/12/2022
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the drain hose was plugged at the garbage disposal. Cleaned out drain hose and tested. Dishwasher is draining great. Dishwasher is now fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Minneapolis, MN 55411
Phillip
Job Details: 08/12/2022
The tenants complaint was neither section is cooling properly. Temps in both sections are above the settings. The freezer is cooling in the 30? range. I removed the evaporator cover and found the evaporator has partial frost on the right top corner where the refrigerant comes into the evaporator.
We serviced a
MAYTAG DRYER- ELECTRIC
Model MGDC400VW0
Near Minneapolis, MN 55408
Phillip
Job Details: 08/12/2022
The customer complaint was the dryer would not heat and stays on for a long time. I started the dryer on a time dry. The ignitor glows but then goes out. I replaced the coils but it did the same thing. After testing a couple things I found the gas was turned off to the dryer. I uninstalled the coils I had replaced. The dryer is heating good now.
We serviced a
SAMSUNG RANGE- GAS
Model NX58F5700WS
Near Minneapolis, MN 55407
Phillip
Job Details: 08/12/2022
The customer said the oven would not heat. I started the oven and found the bake ignitor started to glow but just a little and took a long time but never ignited gas. The bake ignitor is bad. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE DRYER- ELECTRIC
Model DBVH512GF0WW
Near Minneapolis, MN 55416
Phillip
Job Details: 08/12/2022
The customer complained the dryer duct was disconnected behind the wall panel. With the customers permission we pulled the wall panel back until it cracked so I could gain access to the dryer duct. I found where it was disconnected and I hooked it back up and tape the joint with foil tape. The dryers airflow is very poor. The dryer vents out under the deck. The customer crawled under the deck and was able to pull some lint out of the duct. Advise the customer to call a dryer vent cleaning company that will go underneath there and clean it properly with tools. I looked at the washer and found that is leaking water from underneath and the wash basket is flopping up and down so the tub bearings are bad.
We serviced a
DANBY REFRIGERATOR
Model DBC056D4BSSPR
Near Edina, MN 55436
Phillip
Job Details: 08/12/2022
"The customer said the fridge would over cool then display LO and beep. I called the Danby tech line. He said to replace the main rear control and temp sensor. He was a little hard to understand but these are what for part numbers he provided. Please build a quote and contact the customer to reschedule. May want to verify the part numbers. Rear main control Dg3-310Temp sensor Dg8-8; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG MICROWAVE
Model MMV5207AAW
Near Plymouth, MN 55447
Phillip
Job Details: 08/12/2022
"The microwave was very loud and the cooktop light is out. I found the cooktop bulb is burnt out. The customer will replace it. I tested the magnetron and it was good. I tested the diode and the diode tested bad. I quoted the customer for a diode and capacitor. I replaced the diode and capacitor. The microwave is heating good now. ; used 1 DIODE (), and 1 MICRO5 (1.05MF CAPACITOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Oak Grove, MN 55303
Matt
Job Details: 08/12/2022
"Customer complaint is, FRESH FOOD IS 50 DEGREES. FREEZER IS FROZEN. Inspected and tested. Found the FF compartment temperature was 51F and freezer was only 15F. I removed the evaporator cover and there was very little frost on evaporator. I defrosted evaporator completely and after 20 minutes there was only frost on about 30-40 percent. Also the evaporator fan is not working. "
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS0
Near Andover, MN 55304
Matt
Job Details: 08/12/2022
"Customer complaint is, NOT CLEANING DISHES, CANCEL BUTTON IS BLINKING. Inspected and tested. Found the circulation pump was trying to turn but was just humming. I disassembled sump and found lots of glass in the chopper blade. I couldnt get the circulation pump to turn by hand. Also the right door link is broken. "
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Coon Rapids, MN 55433
Matt
Job Details: 08/12/2022
"Customer complaint is, FF NO COOL. Customer said the ice maker stopped working a little before they noticed it wasnt cooling. Inspected and tested. Refrigerator was unplugged and defrosted when I got here. I removed the FF evaporator cover and both sensors, defrost heater and fan all tested good. Both sensors tested good from the board as well. There was some water on the floor of the FF compartment. I think the drain was frozen. Quoted customer $329. to install new drain kit. Customer approved repairs. Installed new drain kit and tested. Customer did not want to install the ice maker kit because of cost. Refrigerator is now fixed. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV56H9100GG/A2
Near Minneapolis, MN 55443
Matt
Job Details: 08/12/2022
"Customer complaint is, RUNS ALL THE TIME UNLESS THEY OPEN THE DOOR OR UNPLG IT. Inspected and tested. Found the motor relay on the board has failed. Installed new main board and tested. Dryer is working great. Dryer is now fixed."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Saint Paul, MN 55119
Delton
Job Details: 08/12/2022
"Found that there was debris stuck in the drain pump. Also customer poured baking soda into dishwasher in attempt to clean out clog and then clogged drain line. Cleaned out debris and clog, tested and dishwasher is running and draining. Dishwasher is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Burnsville, MN 55337
Delton
Job Details: 08/12/2022
Replaced listed parts and did the kit fix. tested and ice maker cycles and fills. Ice maker is working good.
We serviced a
GE REFRIGERATOR
Model GSS25GSHGCSS
Near Burnsville, MN 55337
Delton
Job Details: 08/12/2022
Checked all water functions of the refrigerator and found no leaks. I checked underneath sink and found that leaking is from the plumbing. Needs to be transferred to plumber.Refrigerator itself is working good.; saved tckt
We serviced a
LG WASHER FRONT LOA
Model WM0532HW
Near Farmington, MN 55024
Delton
Job Details: 08/12/2022
"Found that the hull sensor is bad. Replaced hull sensor, tested and tub now spins and all functions are working good.; used 1 6501KW2002A (HALL SENSOR) from stock"
We serviced a
KENMORE DRYER- ELECTRIC
Model 417.940525
Near Rosemount, MN 55068
Delton
Job Details: 08/12/2022
"Replaced control board, tested and dryer starts and is heating and working good."
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Annandale, MN 55302
Seth
Job Details: 08/11/2022
Leaking lower spray arm fell apart. Part on order; ordrd 1 WD22X27724 (Lower spray arm)
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA1
Near Long Lake, MN 55356
Phillip
Job Details: 08/11/2022
The compactor was making noise like it was compacting and the drawer was not opening. I pulled the compactor out and tipped on the side. I removed the bottom plate and found the main drive gear is broken. Im ordering the drive gear and the motor to have in case. It was smoking a little. ; ordrd 1 882699 (Drive gear) and 1 9870343 (Drive motor)
We serviced a
KENMORE DRYER- ELECTRIC
Model 11097872602
Near Minneapolis, MN 55426
Adam
Job Details: 08/11/2022
"Unit control board started on fire. See photos. Relay on board burned up but was to far gone to repair. Unit will need new control board looks like board is on back order. Quoted customer blue book if we could find it W10116662 is the board. The wiring looks useable. ; snapped 3 QuickPics, states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Osseo, MN 55369
Matt
Job Details: 08/11/2022
"Customer complaint is, NOT DRAINING, HAS NOT BEEN WASHING PROPERLY. Inspected and tested. Found a piece of glass in the drain pump and plastic around the drain pump impeller. Removed plastic and glass. Tested dishwasher and its got good water pressure and is draining great. Dishwasher is now fixed."
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model FASG7073LW0
Near Minneapolis, MN 55443
Matt
Job Details: 08/11/2022
"Customer complaint is, E66 ERROR CODE. Inspected and tested. Found the thermal limiter fuse was blown. Installed new thermal limiter fuse and vacuumed out inside of dryer. Tested dryer and it got up to 245F quickly so I shut it off. Checked the vent on outside of house and found the screen was plugged solid. Cleaned out vent screen and tested. Dryer is now cycling between 225F and 110F. Dryer is now fixed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 137539200 (THERMAL FUSE) from stock"
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EIED50LIW0
Near Minnetonka, MN 55345
Adam
Job Details: 08/11/2022
Unit was giving error code. Disassembled unit and found the thermistor was bad. Replaced thermistor and cleaned and oiled unit. Reassembled unit and now unit is working great. Customer just got the vents cleaned and I let her know thats the number one reason for these going out. She was super happy with service and being able to getting running today. ; used 1 134711401 (Thermal limiter) from stock
We serviced a
KENMORE WASHER TOP LOAD
Model 110.247323
Near Minneapolis, MN 55429
Matt
Job Details: 08/11/2022
"Customer complaint is, STOPPED POWER- OUTLET WORKS & DRYER ON SAME OUTLET IS WORKING- WHEN FILL WONT AGITATE OR DRAIN. Inspected and tested. Found the lid switch has failed. Customer approved repairs. Installed new lid switch and tested. Washer is working great. Washer is now fixed. ; used 1 3949247V (LID SWITCH) from stock"
We serviced a
GE REFRIGERATOR/CLE
Model PVD288YNBFS
Near Maple Lake, MN 55358
Seth
Job Details: 08/11/2022
Not making ice. F-603 error was found and the icemaker would not advance rake would not advance. Please order WR30X38005 and reschedule with the customer.; saved tckt
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSL9244EQ0
Near Maple Grove, MN 55311
Phillip
Job Details: 08/11/2022
The customer complaint was of mold smell and not washing well. I found when I spun the agitator that the agitator would just spin and not ratchet. The agitator dogs are worn down. I replaced the agitator dogs and cleaned the top of the drum. It really was not that dirty. I ran some cleaner through the washer. I advised the customer on some washer cleaning methods. ; used 1 80040 (DOGS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Osseo, MN 55311
Phillip
Job Details: 08/11/2022
Complaint was all lights just stay on and are dim. I replaced the freezer light first. The freezer light came on and the upper fresh food lights. The deli lights and the side wall lights were still dim. I then replaced each light one at a time until I found the one bad in the deli drawer. I replaced the freezer light and the left deli drawer light. Quoted BB.
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KEMS308SSS00
Near Osseo, MN 55311
Phillip
Job Details: 08/11/2022
"The customer advised the oven would start to heat and then stall out at 200 and the oven light would not shut off. Today I replaced the door latch, inner glass door and trim. The oven is working as it should."
We serviced a
SAMSUNG DRYER- GAS
Model DV52J8700GP/A2
Near Saint Paul, MN 55105
Nate
Job Details: 08/11/2022
"Smells natural gas when running. Checked the gas line connector in back and it smells strong like gas. Turned off gas, disconnected, found just a little plumbers tape. I put plumbers putty on it, and now when testing with blue liquid no bubbles like I got before. Also Checked air flow. 23-24 mph behind dryer, 11 outside. Recommended getting vent cleaned. Tried twice to run payment but it just times out. Isnt working. Customer will call to pay."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF7
Near Otsego, MN 55374
Phillip
Job Details: 08/11/2022
The customer complaint was it was not making ice. I ran the icemaker fill test and found that it was not filling with water. After troubleshooting and verifying the icemaker functions I found the water fill tube was frozen. There is ice building up around the rear of the air duct housing. I quoted the customer BB for the air handler kit and installed the kit. I ran the icemaker test and its working properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826LM8
Near Rogers, MN 55374
Phillip
Job Details: 08/11/2022
The customer said their was still some dripping from the back of the control housing. Water must be leaking past the seals when it defrost. I was sent info on this model regarding a issue with water leaking into the fresh food. With the seals I have on my truck I did sealed around the air diffuser and replaced the drain ferrule per the tech bulletin. All the seals around the doors look good. It does not appear that water is leaking down from the ice maker fill tube. I sealed the tube on my first visit. I raised the front legs so the doors shut faster and tighter. Not sure what else can be done.