"Customer complaint is, WASHER STOPPED WORKING. DRYER STILL WORKS. Inspected and tested. Found the fuse was blown. Installed new fuse and tested. Washer is working great. Washer is now fixed. ; pckd up 1 MDL1A (Bussmann fuse)"

"Customer complaint is, GRILL TSTAT SHAFT BROKEN. Installed new grill thermostat and tested. Cooktop is now fixed."

Replaced back rollers as those were also squeaking. Tested and no more squeaks. Dryer is working good.; used 1 349241T () from stock

Customer said he found some debris in drain a pump but wanted us to check it out anyways. Drain pump was running when i got here but I removed some other debris. Tested but found that dishwasher was not filling with water. Found that the water hose to dishwasher was clogged and no water was going through it. Customer approved estimate to replace water hose. TEsted and dishwasher now fills and all functions are working good.; used 1 HOSE3 (Kdw672pp 3/8' DISHWASHER HOS) from stock

"Replaced control board, tested and microwave no longer runs when door is shut. Microwave is working good."

"Replaced front right burner, tested and it now heats and is working good."

"Replaced bad pre heat board. After that bake and broil still not coming on. Spoke with Viking for an hour, found the relay on the front of the unit is also bad. Should be sending out 240 VAC from both left side (left red to middle red) and 240 from left white to right orange wire. Only sending 240 from the left red to red. Zero from white to orange. We also did a necessary bypass of green/yellow wire to white/red wire on preheat board. Will not need to pull oven out when I come back. Additional charge when I come back for new relay WE ordered. Attached that info. ; schdld next appmnt for 3/2 THU !"

The basket is flopping inside and it loose. The spider assembly is broke and the basket runs against the drum. I advised it would cost way to much to fix it. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Heating error code, failed ignitor was replaced. The range is now fixed. Thanks James for the good conversation.; used 1 5303935066 (FLAT IGNITER) from stock"

"Filter is packed full of dryer sheets and plastic bags and money. After cleaning out the filter it fills, spins, and drains great."

The customer complaint is the washer does not respond and will flash the f6e2 lost communication fault code. I followed all the steps per the tech sheet for the f6e2 fault code. The main ccu is getting the correct 120 volts and I do get 5 volts dc at pins 2 and 4 and 12 volts dc at pins 1 and 4 at the display board. So the display board is get the correct voltages. The tech sheet says what to do when you DONT get the correct voltages but it doesnt say what to do when you do get the correct voltages. The 2 top replaced the parts are the display panel W11325569 and the main CCU W11322901. I would like to get appraisal for both parts in case it needs both. Most likely its just a bad panel W11325569 but its common to have to replace both parts at the same time. So one part could fix the issue or maybe both. I would try the panel display first and if that does not fix it then try the CCU board. Please get approval and then contact the customer with a update. ; O-emld tckt

"Installed all parts besides lower spray arm that I didnt receive. Showed customer how to install spray arm. They are more then happy to install. Please send spray arm to customer. Tested unit and everything is working properly besides the lower spray arm. ; saved tckt , states that autho needed"

Unit not draining. Vacuumed out the water. Removed the drain pump out and found a small chunk on a plate or cup. Reinstalled the drain pump and tested. Still no drain and drain pump was making. Noise. Vacuumed out water then quoted customer for new drain pump from blue book. Customer approved. Reschedule customer for Friday and ordered part from Sundberg; ordrng 1 W10876537 (DRAIN PUMP - TALL TUB)

H20 error. Plugged up water pressure sensor and software update were needed. I cleaned the sensor and tested the dishwasher. I updated the software its now ready to go.

The whole fridge is dead with no power. I checked the outlet and it had power. I removed the rear cover to the main board. I saw that something shorted on the board. The fuse is bad. I jumped the fuse and plugged the fridge in. When I plugged the fridge it the board sparked and burned a little. I completely removed the board and left the cover off. I left the fridge unplugged. It needs a main board. I did warn the customer that something could have caused the board to fail but most likely not. I also advised that if the board goes in and fries she would still need to pay for the main board. I quoted for the whole repair ; ordrd 1 EBR87463701 (ELECTRONIC CONTROL - MAIN PCB)

"Customer complaint is, ICEMAKER IS NOT MAKING ANY ICE. Inspected and tested. FF compartment is 38F and freezer is 2F. Found the left door wiring harness is broken at the bottom hinge. This is going to need a new door. This is a white refrigerator and the door part number is LW11202404. Dana can you call this in and see what they want to do. ; saved tckt"

"Not keeping up to temp. Found a bad bake ignitor. Installed the flat oven ignitor. Ignites, heats and maintains heat great now. ; used 1 5303935066 (FLAT IGNITER) from stock"

"Customer said that dryer wouldnt turn on. He would press start and nothing would happen. I got here. Pressed start dryer turns on and is tumbling, heating and working good. I checked inside dryer and no restrictions and anything that is out of the ordinary. Dryer is working good as im here.I informed customer and they will use as normal and call back if there are further intermittent issues."

Customer complaint unit wouldnt dry clothing on sensor dry. Disassembled unit and found lint plugged up the female end of connector. When disassembled last time lint must have snuck on there

"36 in fresh food. 0 in freezer. A big sheet of ice was on bottom of freezer, coming from the evaporator drain. Found the drain plugged. Ice has been then melting and leaking onto the floor. Steamed all the ice out, and was able to pour a 12 oz cup of water down the drain and it slurped and drained quick. Wiped everything down. Everything fixed."

"Washer has been making a grinding sound in agitate. Found the transmission is leaking oil and rusty water. Quoted for new one, but its 13 years old and he doesnt want to put much into it/ would rather buy new. I could not get it to grind on a wash full of towels but could visually see bad transmission."

Unit was leaking out the front right side. Customer showed a photo and was leaking right under the float switch. Run unit and found a good amount of suds. Cleared out suds the best o could. Ran unit three times to help. Then ran unit again for a long cycle. After 15 minutes checked again and had a bunch of suds. Found that the dispenser is leaking and thats whats causing the unit to suds then leak. Quoted customer blue book and rescheduled customer. Ordered WPW10195175 from Sundberg; ordrd 1 WPW10195175 (DETERGENT DISPENSER BI METAL)

"Dishwasher hums in the beginning of the cycle and then gives an error code. Tested it, the water valve fills the dishwasher very slowly. Spoke with Danby tech support and they gave me the part number for the valve. 32036398. ; saved tckt"

Customers complaint is not drying clothing. Verified complaint. The igniter would glow and would ignite the gas just fine. Heats up really fast then shuts the gas off right away. It vents under the deck and not able to reach it. Removed the vent from the unit and its working properly and doesnt heat up over 200 like before. And was getting 25 mph out the back. Customer has a venting issue. Not able to reach vent customer will have to hire someone to do correct repair or do it them self.

"Customer complaint is, F 21, F28 SUDS, HAS TO UNPLUG AND REPLUG AFTER A FEW MINITES TO GET IT TO FINSIH A CYCLE. Inspected and found the drain pump filter was plugged solid. Cleaned out filter and tested. Washer is draining and spinning great, but the drain pump is chattering and sounds louder than it should. It drained twice just fine even though its loud. Installed new drain pump and tested. Washer is still draining slow. I removed the drain line from the stand pipe behind the washer and its really gunked up. It looks like the stand pipe is gunked up and draining slowly. I advised customer if she continues to have problems, to have a plumber come clean the stand pipe and pee trap. Washer is now fixed."

Customers complaint fresh food ice maker not working. Fridge temp 40 and freezer was -2. Checked for error codes was getting a 39c error code which is a ice maker error code. Samsung just says replace ice maker for that code. Unplugged unit. Installed new ice maker. Then rebooted refrigerator. Checked for error codes and none are present now after replacement.

"Customer complaint is, REFRIGERATOR ICE MAKER IS LEAKING AND FREEZING UP. Inspected and tested. FF compartment temperature was 37F and freezer was -1. The ice maker keeps freezing up and Im not exactly sure why. Customer said that its been worked on for the exact same problem at least 6-8 times and it never fixes it. It sounds like from the customer they have already replaced lots of different parts for this issue and it keeps doing the exact same thing. If were going to do anything with this, Im completely guessing and think we need to replace all parts associated with the ice room compartment. Ice box cover part number 242142204, ice maker part number 243297613, Fill tube part number 241920106, water tube part number 241844403 and the air handler housing kit part number 5303918784. ; saved tckt"

Washer not draining. Replaced broken drain pump. Drains awesome now. Ran it twice after the repair.

"The customer said the washer basket is lower than normal and the washer takes 3 cycles to wash the clothes. I started a cycle and the wash plate barely moves in the agitate cycle. I removed the wash plate pulsator and found the center bushing thats pressed into the pulsator is stripped and fell out. The washer is hanging down like it should, nothing looks broken. Im ordering the pulsator plate. ; ordrd 1 AGZ72909711 (Pulsator)"

The customer said the front 2 burners take longer than to heat the pans than they use to. The oven gets to temp and then does not maintain temp. I pulled the range out on my floor shield and checked the voltage at the back of the range terminal block. Across the red and black wires I got 242 volts. I did find the ground wire was attached to the neutral wire so I moved the ground wire to the ground strap on the range. I put my weighted thermal couple in the middle of the range on the center rack. I set the oven to 350. The oven preheat and got to 380 before it cycled the heat off. I then let cycle on and off and I recorded the high and low temps. I took 3 highs and 3 low temps then got the average. I put a pot with water on all the burners. Today the burners are working and heating up the water. While I has the front 2 burners on and could hear a little cracking from the 2 dual burners. The 2 front burner switches are slowly failing and starting to short. I would like to order and replace the 2 front switches. 333348333355332350Average was 342I raised the oven temp up 10 degrees. I called the tech line but it was closed. They must 2 hours behind us. 5304522918 front left switch 807004702 front right switch ; O-emld tckt

"Customers concern was the washer started making strange sound, and then smelled like it was burning. When they plug it back in it makes a weird, clicking noise. Upon arrival and inspection, I found the washer when plugged in would energize, then drop voltage to the drain pump. It was making a slight clicking noise. I tried tapping on the relays on the pump, but it made no difference. Please get authorization for a main control board (W11502823) and a drain pump (WPW10276397) ; saved tckt"

Leaking heater causing a CSM error. Parts on order; schdld next appmnt for 3/3 FRI !

Customers complaint RIGHT SIDE OVEN IS NOT IGNITING PROPERLY AND SMELLS OF GAS. One of the igniters was weak and wasnt lighting so the gas would come on prematurely and gas would build up. Quoted customer to replace igniter. We replaced both igniters and now unit is working properly. One other thing is the right side griddle isnt working. Found it was the thermostat was bad. Has no response. Will need new thermostat but dont see any available. I said we could take a look and see if something would cross over and work and let her know. I believe its PB010035; used 2 5303935066 (FLAT IGNITER) from stock

Unit wasnt making ice looks like it cycled one batch. No errors present. Goes through test mode fine. Nov way to test the ffull bucket indicator laser with a iPhone. Let customer know to let it try to cycle again and produce ice. If it doesnt lets order a new ice maker and ice maker fan auger and level sensor assembly DA97-12540G;

"The customer had the microwave on the counter when I arrived. The microwave would not heat and the turntable would not spin. I found the top switch was broken. I quoted and replaced both interlock switches. A clip for the top switch broke but I was able to fix it by putting a zip tie around the switch and holder. The microwave is working good now. The customer will put it back up. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 2 MICRO7 (3/16' MICROSWITCH) from stock"

"Customer complaint is, NO POWER. Inspected and tested. Dishwasher came on after power cycling. I hooked up SmartHQ and dishwasher had a software update available thats supposed to fix this issue. I installed software update and tested. Dishwasher is working great. Dishwasher is now fixed. If customer has issues again, we will need to order and replace the UI board part number WD21X31902."

"Customer complaint is, NOT HEATING AT ALL. Inspected and tested. Found the thermal fuse has failed. Installed new thermal fuse and vacuumed out inside of dryer. Tested and dryer is heating great. Dryer is now fixed. ; used 1 137539200 (THERMAL FUSE) from stock"

"Door fell off. Got door back on and secure, and cleaned out the debris stuck in the light socket. They had a broken light bulb. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Wont drain, I removed a piece of shell from the pump. I tested 3 times. The dishwasher is now fixed."

Not igniting. The module has failed. The burners are very dirty Abbas the burners need to be adjusted. This is a college rental. The land Lord decided not to fix and replace it with an electric range for safety reasons.

"Customer complaint is, TAKES ALONG TIME TO START AND LEAKING. Inspected and tested. Found water is leaking from the solenoid seal causing it to not drain. Needs a new solenoid kit and seal. Installed new solenoid kit, push on nut, seal and tested. Now its leaking from the sump underneath. This dishwasher is really old and the plastic underneath is brittle. Im going to try replacing the sump inlet assembly and if that doesnt fix it, we would have to completely rebuild the sump and pump assemblys underneath and thats going to be over our limit. Installed new sump inlet assembly, cap, cover and screws. Tested and dishwasher is working great and no more leaks. Dishwasher is now fixed. Customer is replacing the old copper supply line with a flexible one."

"Customer complaint is, NOT COOLING. REFRIGERATOR IS ONLY 50 DEGREES AND EVERYTHING IN THE FREEZER IS THAWED. Inspected and tested. Both freezer and FF compartments are 57F. Fans and compressor are not running. I put refrigerator into test mode and thermistors tested good, the fans are all working. I tried the compressor test and everything worked perfectly. I power cycled refrigerator and now the compressor and fans are running and its starting to cool. Everything is testing good. Im going to follow up with customer this afternoon. I followed up with the customer at 4pm and they said temperatures seemed to be back to normal. Dana can you you follow up with this customer on Monday and confirm that refrigerator is still cooling. If not, I think we will have to start by replacing the power board part number W10830278. ; saved tckt"

"The customer said the washer does not agitate. I put the washer into service mode to run agitate. The washer activated the shifter but its not going into agitate. The shifter is broken. I quoted the customer for the repair. I replaced the shifter and now it works great. ; used 1 W10913953 (SHIFTER, ACTUATOR) from stock"

"Replaced listed parts, tested ice maker and it cycles and fills. Refrigerator cold control and defrost thermostat, crisper drawers. Refrigerator is cooling..Ice bucket assembly part# WPW10312300; saved tckt , states that autho needed"

"Not spinning or draining. Found a bad lid switch. Replaced it, now it runs and drains great. ; used 1 3949247V (LID SWITCH) from stock"

The customer said that dishwasher will get loud at times during the wash and drain cycles. I ran the dishwasher and the wash cycle sounds good. The customer said that when it drained thats when it made the noise. The drain pump sounded normal operation and drains good. I removed the drain pump and found a toothpick was down inside the drain pump housing. I removed the toothpick. I advised the customer the sound from the drain pump is normal.

"Poor drying quality, blocked vent. Noise is due to a rattle it is a stacked unit. Temps were 250s and it was short cycling. They will get the vent cleaned."

The complaint is the main display is totally dead. The burners still work. This is a electric range. I pulled the range out and inspected the main board. Im getting 120 volts into the main board. I tested to see if I get any dc voltage out of the main board . From the plug that looks like it supplies power to the display I do get 12 volts and 5 volts dc out of the main pcb board. I gave the customer a quote for the front display board. Im ordering the part. ; ordrd 1 DG94-03583A (ERC CONTROL)

"Customer complaint is, TEMPS ARE UNEVEN IN THE OVEN. Customer said cakes are cooking to fast around the outside and taking long to cook the inside causing it to fall. Inspected and tested. Bake and broil elements tested good. The oven temperature sensor tested good. They sent me a main board and broil element. . ; saved tckt"

"When they turn on the front left burner, the oven shuts off. The switch for the burner grinds when you turn it. Quoted for new switch. Customer took part number and will order himself and install to save money. Will be 1/3 of the cost."

Not igniting so it got red tagged. Found a bad ignitor. Replaced ignitor with truck stock. Ignites and heats great now. ; used 1 12400035 (IGNITER) from stock

Replaced right 2 burner infinite switch and control board. Tested and no buzzing sound and indicator light is working correctly. Range heats and is working good.

"The customer complaint was the timer does not work. When she sets a cycle and presses start it will not start, she has to fiddle with the timer knob to make it start. I tried the timer and I could tell the knob was slipping. I removed the knob and found it was cracked in the center so the metal sleeve was slipping on the metal timer shaft. I swapped the knob with the knob for the wrinkle care. The customer said she never uses that knob so it was ok. The timer now works as it should and the dryer is heating. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"This is a counter top microwave. Its not covered, its making a reading noise due to an installation issue."

The customer said the oven was running hot and cooling uneven. I removed the oven bottom and cover. I started the bake and it started right up in about 15 seconds. The flame was a little large and the base of the flame was lifting on the burner tube. I adjusted the air shutter so the flame is more relaxed and tight against the burner. I tested the oven temp and found it was over heating by 50 degrees. A new thermostat is not longer available. I tried to adjust the knob but I could not adjust down 50. I set the oven 50 degrees cooler and then it was heating to the desired temp. The customer is the only one that uses the oven so she was ok with that.

The customer complaint was she is getting white lint or a white substance on the clothes. She also said sometimes the washer shakes real bad in the spin. I first entered the diagnostic mode to check for fault codes. No codes were present. I ran the test cycles and every function is working as it should. The front of the washer was not level so I raised the front legs. I found the drain hose was down the drain more than 9 inches. I pulled the drain hose out and kept only 6 inches in the drain pipe. I put 2 zip ties around the pipe to hold it in place. The customer is only using 1-2 teaspoons of a h.e soap. The customer has never cleaned the washer before and they live is a city with really hard water. I advised the customer to clean the washer monthly with a washer cleaner. No other issue found today.

Found that idler pulley is worn out. Customer approved estimate. Replaced idler pulley and cleaned out inside dryer of lint built up. Tested and dryer now tumbles quietly and heating and working good.; used 1 WPW10547292 (IDLER PULLEY) from stock

Installed all parts from last diagnosis and then tested multiple times no leaks and everything is working properly

"Unit beeps but power button doesnt light up, it doesnt run, drain or fill. Called Danby tech support, confirmed power button is getting 120, and sending 120 to board. Spoke with JR. Needs a new main board and start button. ."

Still not fully draining. Found the little flap in the drain line was partially stuck shit. Loosened it and now it isnt getting stuck shut anymore. Drains awesome.

"Replaced control control last time and replaced defrost timer this time. Refrigerator turns on, compressor is running. Refrigerator is cooling and working good."

"Found that compressor is not running. Found that compressor inverter board is shorted and not sending power to compressor. Customer approved estimate. Replaced inverter board, Tested and compressor turns on and refrigerator is starting to cool. Refrigerator is working good.; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock"

"Found that the drain pump fins are broken and not draining out water. Also found that bearings are going bad and is loud during spin. I informed customer but they wanted to go ahead and replace the drain pump knowing that bearing is bad and is not worth it to fix and a new washer would be needed.They wanted to get this working for next few months then will replace washer.Replaced drain pump, tested and washer now drains and spins. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Fresh food not cooling. Confirmed that the defrost heater comes on. Sensor on evaporator tests at 8000 ohms or 85 degrees even though its covered in ice. Has a bad sensor. Ordered a new one, steamed off evaporator. Coming back Tuesday to install. ; ordrd 1 WPW10384183 (Temp sensor)"

Replaced belt and idler kit. Tested and no more burning smell. Washer is working good.

"Found that motor coupler broke. Customer approved estimate. Replaced coupler, tested and washer now agitates and spins. Washer is working good.Applied $10 discount magnet coupon.; used 1 285753A (DD COUPLER) from stock"

Customers complaint not spinning clothing out and shaking. These GE top loads are known for shaking badly. Hooked up SmartHQ and had a error code for unbalanced load. Otherwise nothing. Put unit in spin watched RPMS. Unit was getting to correct RPMs and sounds normal. Also checked the drain pump. The agitator and everything is working properly. Updated unit with new software update

Wont drain. The dishwasher was stuck mid cycle. I reset It abs it designed perfect. I watched 2 complete rinse cycles with no issues. I educated the customer on resetting the dishwasher if it is interrupted during the cycle and wont restart.

"Customers complaint over heating, burn marks. Customer is getting brown marks in white clothing. Checked the temp of dryer at medium heat high at 150-155. Which is perfect high is 180. Again perfect. Unit sounds good and is heating properly. Nothing mechanical wrong. Possible that clothing is running on seals but even if we put new seals on still will have the clothing touch seals. Cleaned out unit then tested. Unit is working properly"

"Customers complaint ICE MAKER IS NOT WORKING, WATER IS NOT COMING OUT COLD. REF IS COOLING. Ice maker in the fresh food full of frost went through test mode getting E2 error for bad ice maker. Quoted for new ice maker and rescheduled customer for Tuesday. ; ordrng 1 11036056 (I/M ASSY)"

"Not spinning out completing the cycle. She was washing 2 rubber backed rugs. The smart hq states it had an inverter board error I walked through the diagnostics it is bad and motor error. She noted a recent power event seemed to kick off this issue. The unit will not spin faster than 12rpm and the motor bearing can be heard when it spins. Please source motor and inverter board. WH22X32957- board, WH03X29524 - motor both show as back order; saved tckt"

"Squeaks, and duct is not sealed. I replaced the duct and inspected the rolling chassis. All the rollers and idler were smooth and I could find no faults. I cleaned the cavity and installed a new flex pipe. The dryer lid was loose and there was a metallic noise when you pushed on it so I installed a shim. The dryer is now fixed.; ordrd 1 DFLX4 (Duct)"

Unit wasnt draining and giving a E25. Pulled out unit to get to drain pump better. Once out removed drain pump. I noticed a hunk of glass stuck in the drain pump. The motor itself seams fine and no damage to the propeller. Reassembled unit and tested. Unit is working properly now and draining well.

"Running loud. Found a bad bearing on an idler pully. Replaced with the truck stock whirlpool pully, vacuumed out lint, cleaned and oiled rollers. Runs great now. ; used 1 279640 (ROLLER) from stock"

"Found that front rollers and idler pulley were worn causing squeaking. Customer approved estimate. Replaced rollers and pulley roller, tested and no squeaks. Dryer is working good,; used 1 349241T (), and 1 279640 (ROLLER) from stock"

"Found that door lock is going bad, it is very finicky one time door is shut the cycle will advance and next time it will not sense that the door is shut to start.I wiggle the door latch and it will sense door shut then sense it is open. Tested and all other functions seem good. Gave customer estimate to replace door lock and customer will think about it and call back if they want to proceed."

"Customer said we are the 3rd company out from AHS. There is nothing we can do or replace that will make this customer believe that this is fixed and wont kill her family. First company that was out she had said replaced something and said that oven was good to use and then their CO2 detector went off again. THeir CO2 detector is outside the kitchen in the living room maybe 15 feet away. She had called gas company out again and sounds like they scared her by saying that it was really bad and could cause death. Xcel noted that it should be replaced (see pictures) so customer will not accept anything besides that option.I tested and it appears to have nice even blue flame and is heating. Im not sure what it could be. Customer stated that they have not done any painting or staining.(See all pictures of what gas company left)As i left i turned off gas and power as it was when i arrived.; saved tckt"

"Found that the CL code shows on display as soon as washer is turned on and cannot start cycle. CL means child lock function is on and buttons wont be responsive. I showed customer how to turn on/off the child lock to hold down the child lock button for 3-5 seconds.I ran full diagnostics and all functions are working good. I did find a lot of suds and suggested that less soap be used.Washer is working good."

"Not cooling. 76 in fresh food and freezer. Compressor running, buzzing, condenser line is cold not hot. Please submit to WHE and let them know it has a sealed system issue. ; O-emld tckt"

"Not draining. Got to the drain pump, it has a broken impeller. Quoted for new drain pump. Coming back Monday to install. ; ordrd 1 WP22003059 (Drain pump)"

"Not heating. Found a bad bake ignitor. Replaced, heats great now. ; used 1 5303935066 (FLAT IGNITER) from stock"

The customer complaint is the oven does not bake and when they use the cooktop they hear clicking. I explained that since a its a electric range the burners will cycle on and off to maintain heat. The burners are controlled by relays and they must close and open to maintain the temperature for the burners. I found the power cord terminal block screws are loose and the red wires in the terminal block melted loose and it damaged the harness. I tried to tighten the connection. The bake was working on and off. It needs a terminal block and harness to be fixed properly. I gave the customer a quote for the repair. At this time he declined the repair. He will call us back if he wants it fixed. I created a estimate. EAG32629302 block

"Customer complaint is, ICE MAKER STOPPED WORKING. Inspected and tested. FF compartment temperature was 37F and freezer was -1. I pressed the test button on the ice maker and it cycled, but did not fill with water. I did that twice with the same results. The ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

"Customer complaint is, WILL NOT TURN OFF AND CONTINUALLY RUNS. Inspected and tested. Found the garbage disposal has a air actuated switch and the switch is not turning it off. Garbage disposal works great when its on. Installed new garbage disposal air actuated switch and tested. Garbage disposal is now turning on and off with the switch. Garbage disposal is now fixed. Im not able to install the nut that holds the switch in place on the counter top, because its to close to the sink and theres not enough room to put the nut on. Its staying and place and you cant tell that its just sitting there unless you pull up on it and shouldnt be a issue."

"Dishwasher not draining. Found a piece of broken dish in the pump. Cleaned it out, drains great now."

The customer complaint was water is leaking out the ice maker compartment. The ice maker was off when I arrived. I turned it back on and the ice module was making some noises and not rotating like it should have been. The customer said when they turned the ice maker off the leaking stopped. I quoted the customer for a new ice maker assembly. I replaced the ice maker and ran a fill test. The new ice maker filled and did not leak. I advised the customer to dump out the first couple batches of ice. I also advised to give it 24 hours to fill the bucket. ; used 1 W10882923 (I/M ASSY) from stock

The dryer was not heating up at all. The gas coils were not buzzing or making any noises. I removed the rear panel and found the fuse was bad. I replaced the fuse and checked the air flow. The dryer is heating and the air flow is good. ; used 1 WP3392519 (THERMAL FUSE) from stock

The customer moved the fridge to this house and now its not cooling. The fridge was plugged in and the thermometer was in the cooling position. The fans and the compressor are not running. I verified its not stuck in defrost. I removed the operating thermostat and just the thermostat. I plugged the fridge back in and the compressor and fans started right up. I gave quote for the thermostat and labor. ; ordrd 1 W10752646 (COLD CONTROL (STANDARD))

The customer said the freezer is fine but the fresh food is not cooling. The freezer temp was around 0 and the fresh food was around 45. I removed the evaporator cover and found the evaporator fan is not working. I do get voltage to the fan motor. It needs a new fan and the ducts to be defrosted. ; ordrd 1 WP2315539 (Fan motor)

"Customer complaint is, MAKING A LOUD NOISE. Customer said its randomly making a loud noise, but not all the time. Inspected and tested. I took apart the sump assembly and found a piece of plastic in the screen, but otherwise everything looked good. Reassembled and tested dishwasher. Dishwasher sounds great. Im not sure if the piece of plastic was the issue, or if this is one of the times the dishwasher sounds good. Dishwasher is testing good."

"Replaced bad rollers, oiled all rollers and pully, vacuumed lint out, runs and heats great now. Very quiet. ; used 2 4581EL2002h (ROLLER) from stock"

"This dishwasher is on the 17th floor.Dishwasher not draining. Found that there was broken piece of coffee mug stuck inside drain pump. Removed debris, Tested and dishwasher now drains and all functions are working good.."

"The dryer starts but the drum would not tumble. I removed the top and found the belt was not on the pulley and it was not broken but very torn up. I found the idler pulley was stuck and the belt was rubbing a groove in it. I quoted for the idler and belt. I replaced the idler and the belt and oiled the other rollers. The dryer sounds good and is working. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 DE634A (IDLER PULLEY), and 1 WP33002535 (BELT DRUM) from stock"

Replaced bad drain pump. Already cleaned out air gap. Drains great now.

"Customer complaint is, DISHWASHER WASN'T DRAINING, HUSBAND FIXED THAT BUT NOW THE DISHWASHER IS LEAKING ALL OVER THE FLOOR. Inspected and found customer was running the dishwasher without the upper rack. Installed upper rack and tested. Dishwasher is working great and not leaking."

Customer was concerned that it was leaking. Upon arrival in inspection she showed me the source of the leak. I removed the dishwasher and we watched a full cycle and it never leaked.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"F01 error, failed control board. The tracer was in to poor of shape to solder. Please find a board. ; saved tckt"

"Customer complaint is, ADJUSTER BROKE. Installed new upper rack adjuster kit and tested. Dishwasher is now fixed."

The customer said the fresh food is not cooling and the temp was around 60. The freezer section is good and temp was around 0. When I opened the doors I did not see frost on the evaporator cover and I could not hear the evaporator running. I removed the fan and its not turning. I quoted for the fan and labor. I replaced the evaporator motor and ran the firmware update. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock

"Customer complaint is, DOES NOT KEEP TIME AND COOKS FOR 2 MINS AND STOP. Inspected and tested. Microwave ran for about 4.5 minutes and then went dead. It was heating, but the cooling fan is loud. Quoted customer for replacing the board and cooling fan. Customer declined repairs and is going to replace the microwave."