They have been getting condensation on top shelf and have heard funny sounds, not sure where though. I plugged in Newfie and saw that it needed a 4 step firmware update. Things updated are included in photos attached. A couple things could cause the errors I found which included improper defrost and ff fan error. Then I put in service mode and ran ff evaporator heater. Temps went from 30 at the evaporator to 36 pretty quickly. Tested fans and all fans work. Temps are good. Zero in freezer and 37 in ff.
Found that the left side door was high and hit making connection with the freezer door read switch. I adjusted door and replaced read switches. Now refrigerator recognizes that all doors are shut and no longer making door alarm noises. Refrigerator is working good.
“Great service- Really appreciate on time and fixed the fridge. B 5 stars all the way”
Customer complaint was the unit was not drying or washing. Cycled and tested found the wash pump not running. Ran diagnostics found a code for the wash pump not working. Installed new wash pump. Tested heater found heater working correctly. Heater was not working because wash pump was not working. Cycled and tested after the pump was installed. Unit working as it should
Customer complaint is, oven not turning on/HEATING UP. Inspected and tested. Broil works, but not the bake. Theres 120V to the bake ignitor, but its not glowing. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.
“The service technician was excellent. He did a great job of explaining and had the part on the truck. I could not have asked for a better experience.”
Joe T.
Bosch RangeDec 1, 2023Saint Paul, MNTechnician: Ivan
Model HGI8054UC/07
The customer complained about yellow flames coming out of the burners. I performed preventive maintenance on the unit, verifying that it works correctly, and checked all functions to ensure they are operating properly. After all this burners come out nice and blue .
Customers complaint wont run and giving error code. Verified complaint. Code comes on right away a tE code. Which is thermistor error. Removed back cover to test sensor. Notice the wire busted. Its been repaired once before. Did another repair. Reconnecting broken wire. Tested unit is now working properly. Explained diagnosis to customer.
“I was very pleased with Adam’s professional service and outgoing personality. He explained what the problem was with our washer and got it fixed quickly. He also advised me of potential issues to be aware of which may need to be addressed in the future.
I would recommend him without reservation to anyone needing an appliance repair.”
Customer complaint is, water drips down onto cubes in container, freezing into big mass which wont let auger turn to dispense. Customer said he sees it dripping from the bottom of the ice maker. Inspected and tested. FF temperature is 39F and freezer is 3F. Customer had ice maker shut off for a couple weeks and the bucket was empty. The ice maker water supply chute is iced up. I defrosted and found heavy mineral deposits from the hard water. I removed the deposits and cycled ice maker and it filled with water. I did this multiple times and everything worked perfectly and was not dripping below the ice maker. I think the hard water deposits were causing weird water spray when it would fill and cause water to drip into the tray onto the cubes. I advised customer to use and see what happens and if it does it again, we should replace the ice maker. I also told customer that he's going to continue having problems with the hard water in the ice maker and hes going to need to address that.
Yellow flame was caused by near by humidifier and since they moved it it is back to blue flame. Customer says it seems to be lower temperatures than what it should be. I found that the igniter is weak and not pulling enough amps to turn on gas quickly. Replaced igniter and tested temperatures with their thermostat and mine. Tested temperatures and is warm by about 10 degrees. I adjusted oven 10 degrees. Oven is heating and working good.
“Everyone was great from start to finish! Delton was professional and knowledgeable! Oven was fixed! And very friendly! Highly recommend !”
Robert B.
GE RefrigeratorDec 4, 2023Maple Grove, MNTechnician: Phillip
Model PFE28KYNIFS
The customer said the fresh food temperature was set at 37 but has gone up to the 40s. The freezer is still cooling good at 0?. I hooked up the new Nufy GE device in the current temperature was 41?. There was no active fault codes and all the fans are working. It did not need a firmware update. The temp shot up to 61 degrees 21 hours ago. At the same time the fresh food door was open for 5 minutes and it was in defrost. I advised the customer I found no issues and give it a few days to recover. I also did a cooling test and the fresh food evap has a full frost pattern.
“Phillip was very helpful and informative while he diagnosed our refrigerator and provided the best options moving forward. Would recommend their services to others.”
Jason M.
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