We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model ATF6000FS1
Near Minneapolis, MN 55426
Phillip
Job Details:
10/13/2022
"The customer complained was the washer was not draining out the water, so were not spin. I started in the washer on a spin only cycle neck hear the drain pump kicking in home very loud. Gave the customer a quote for removing the drain filter, boot and looking for whatever couldve been stuck. I removed the drain trap boot and found a bra under wire was stuck inside the boot, and the propeller on the drain pump. I removed the wire and put everything back together. The washer now fills trains and spins good."
We serviced a
GE LAUNDRY CENTER
Model WSM2420D0CC
Near Minnetonka, MN 55305
Phillip
Job Details:
10/13/2022
"The customers complaint was the dryer with not heat. I said the dryer time dry and started the dryer and after a few minutes, there was no heat inside. I slid the washer dryer combo out and took voltage at the terminal block. Across the red and black I was getting 211. I then tested the High limit thermal fuse and found it was bad. I replaced the fuse and tested the airflow. Airflow was OK. The dryer heats slowly but the voltage is regulated so it is normal. ; used 1 WP3392519 (FUSE - NON-RESET & 2 WIRE TSTAT) from stock"
We serviced a
GE DISHWASHER
Model GDT630PMM6ES
Near Plymouth, MN 55442
Phillip
Job Details:
10/13/2022
Customer complaint was when they shut the door and hit start. The dishwasher is not recognizing the door shut so it starts to beep and the display flashes. At first today it was working fine for me and for the customer but the more I tried the worse the latch was working. I made sure the door is not sagging down and I did raise the front feet but its still doing the same thing. It will need a new door latch. ; ordrd 1 WD21X10490 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Plymouth, MN 55446
Phillip
Job Details:
10/13/2022
The customer complaint was the whole unit is not cooling. When I arrived I found the whole unit was warm and the customer had it plugged in but turned off. I turned the refrigerator back on and was waiting and listening for the compressor to start. I can hear the compressor hum and then click. I pulled the unit out and test the compressor. The compressor test good across each pin. I quoted the customer for a new start device and then I replaced it. The compressor started right up And its starting to cool down. I advised the customer that if it fails again within a couple days its gonna need a new compressor. ; used 1 PR041 (COMPRESSOR RELAY/OVERLOAD ASSM) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXLT02
Near Osseo, MN 55311
Phillip
Job Details:
10/13/2022
Customer complaint was when they open the freezer door. Sometimes there is smoke and fog that comes out. I advise the customer that it is normal to have some fog coming out of the freezer if the kitchen is warm and theyre doing a lot of cooking. I said the fan in the freezer will blow the cold air out and blow over the top of the ice bucket. No issues found on the refrigerator and freezer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HAWP/XAA01
Near Sartell, MN 56377
Seth
Job Details:
10/13/2022
Continued small leak from the seal between the upper fridge liner and lower fridge pan. Last time I was on site I noticed this issues and had the customer hard defrost the unit for 3 days it drained and stopped but then has started back up again over time. You can hear the moisture in the liner on the lower left hand side. There is no access to the leaking drain hose and no repair possible. This unit has the updated drain kit and I cleaned it last time I was onsite. Please send to options.; saved tckt
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DVE52M7750W/A3
Near St. Cloud, MN 56303
Seth
Job Details:
10/13/2022
Customers concern is unit no longer heat. Upon arrival and inspection I found the element and ground it and it was hot as long as it was plugged in. Is it blown the TCO and thermostats didnt cycle great. I replaced the heater assembly and the TCO and thermostat. I watched and temperature did not rise for three minutes. I watched it cycle and it cycled between-the and 207. The dryer looked great. all parts used.
We serviced a
KENMORE WASHER TOP LOAD
Model 110.2095299
Near Apple Valley, MN 55124
Delton
Job Details:
10/13/2022
Washer wont agitate and will sound like its spinning but water will drain but closes do not spin out. Found that there is transmission oil all over inside. Also washer will start to agitate then over heat and shut off. Also not agitator not agitating. Parts NA and due to costs of parts and labor would be over cost of new one. Customer would like to look into cash out if AHS wont replace it due to cost.Motor coupler 285753A; transmission 3360630; motor WP8314869; clutch WP8299642; dogs 80040; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MBB2254GEW
Near Rogers, MN 55374
Phillip
Job Details:
10/06/2022
"Customer complaint is the fresh food section is not cooling, but the freezer section is fine. I found Im not getting in the airflow into the fresh food section but the freezer fan is running. I open the freezer door and saw the rear cover had frost on it. I put the refrigerator into a defrost and clamp around the brown wire, I got 0 A. I ohm out the thermostat was bad. I quoted the customer for a new thermostat. I defrosted the evaporator and replaced the thermostat. ; used 1 10442411 (DEFROST HEATER AND THERMOSTAT ASSM) from stock"
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE595R0ABSR
Near Burnsville, MN 55306
Delton
Job Details:
10/06/2022
"Found that convection fan motor is locked up, just hums and not spinning. Also found that control board is not sensing correct temperature. When it is 190 degrees the oven shows 350 degrees and preheats shuts off. Oven thermometer when ohm shows correct around the actual temperature. Control board DE92-03045F; convection fan motor DG96-00110E; oven sensor (incase) DG32-00002B; saved tckt"
We serviced a
LG WASHER TOP LOAD
Model WT1501CW
Near Lakeville, MN 55044
Delton
Job Details:
10/06/2022
"Hot water is working. I showed customer that they have to change the cycle to sanitize or bright whites to get hotter water. Using normal hot cycle is only about 80 degrees, also referred to user manual if customer wants to know the difference of used cycles. Customer is aware and will use different cycles based on load.Washer is working good."
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFDE317TIW0
Near Cold Spring, MN 56320
Seth
Job Details:
10/06/2022
Wont tumble. Failed belt was replaced. I tested the dryer. It is now fixed.; used 1 137292700 (BELT) from stock
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model NOTAVAILABLE
Near St. Cloud, MN 56304
Seth
Job Details:
10/06/2022
Dryer just sounds a tone when she tries to start it. Find arrival and inspection I found the dryer worked fine when you adjusted the timer from the off position. I checked all three drying cycle types and watched for heat. And he did great on all three options. The dryer is working as designed no issues were found; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV36J4000EW/A3
Near Sartell, MN 56377
Seth
Job Details:
10/06/2022
Dryer is leaving marks on clothes. Upon arrival and inspection I found the felt seals were burnt causing the marking on clothes. We talked about replacing the seals but ultimately her dryer duct was blocked it was only flowing at 6 miles an hour. Spoke with the customer she asked us to only clean the dryer duct so I did and I was able to increase the dryer duct speed by 10 miles an hour. The temperature in the cavity looked great after the cleaning and stayed under 220?F. The dryer will still continue to mark close but will not overheat. The dryer is now operating with the correct temperatures as designed.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW94HEAW0
Near Sartell, MN 56377
Seth
Job Details:
10/06/2022
Customer states the door lock was stopping in the washer from washing. They got a little heavy handed with it and now it doesnt even try anymore. Upon arrival an inspection I found the rear bearing had a 1/4 to 3/16 play. It was pretty bad. I told them we can gladly do the work for them but Failure is eminent for the rear main bearing. Being that it was in a very nice space with no floor drain I recommended they replace it sooner than later. They declined service at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Maple Grove, MN 55369
Phillip
Job Details:
10/06/2022
"This is a rental. The tenant said the dishwasher fills with water but at the end the soap is sitting at the bottom of the tub. She also said the filter plate was upside down and is warped. I started the dishwasher and it filled with water but the washer motor just hummed but never pumps water. I tapped on the motor with the end of a screwdriver and the motor start. I started and pumped water for a few minutes but then locked up again. The dishwasher will need a washer motor and filter. I called the owner but got no answer. I did send text. PartsWash motor 5304519906Filter plate 5304506525; saved tckt , states that autho needed"
We serviced a
KENMORE WASHER FRONT LOA
Model 110.449322
Near Saint Michael, MN 55376
Matt
Job Details:
10/06/2022
"Customer complaint is, makes noise like its starting to go out. Customer said it makes a clicking sound at the beginning of the cycle. I ran washer through a quick cycle and it sounded normal and I didnt hear anything abnormal. There is some play in the drum, so I would say its in the beginning stages of the rear bearing/support failing."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7230HW0
Near Maple Grove, MN 55311
Phillip
Job Details:
10/06/2022
The complaint is the washer is dead has no response. I verified the main board is getting 120 volts. The indicator led on the main board is not blinking. I followed the trouble shooting steps and found its not giving the 5 volts dc to the user interface. The washer will need the main board.Today I replaced the main board. The washer is now working and the main board is blinking with a green light. The board has a core. I will send the board back once I know how to.
We serviced a
KITCHENAID WASHER TOP LOAD
Model KAWS850JQ2
Near Rogers, MN 55374
Matt
Job Details:
10/06/2022
"Customer complaint is, WONT DRAIN OR SPIN. Inspected and tested. Found the lid switch has failed. Installed new lid switch and tested. Washer is working great. Washer is now fixed. ; used 1 3949247V (LID SWITCH) from stock"
We serviced a
KITCHENAID RANGE- GAS
Model KSDB900ESS0
Near Wayzata, MN 55391
Phillip
Job Details:
10/06/2022
"Customer complaint was the oven was taking too long to get the temperature and it will not go past 315. I removed the bottom cover to expose the bake element. I found the bake element was broken, so thats why the oven would not get to set temperature. Today I replaced the bake element and waited for the oven to get to 350."
We serviced a
GE REFRIGERATOR
Model GYE22HSKFSS
Near Plymouth, MN 55446
Phillip
Job Details:
10/06/2022
"Customers complaint was the icemaker will make ice, but it does not always dispense. The ice is getting jammed up inside the ice bucket, if the customer tapped on the bucket, then it would loosen it up enough where it would dispense ice. The customer also said that food on the left-hand side of the refrigerator was freezing.Today I replaced the ice door and installed the new air funnel that came with the ice door. The new filters the customer had were not working. The water would shut off after a few seconds of use. I advised the customer to call GE and buy new filters."
We serviced a
GE DISHWASHER
Model GDF520PSJ6SS
Near Corcoran, MN 55340
Phillip
Job Details:
10/06/2022
"Customer complaint was the dishwasher is dead and not responding. I verified the user interface panel does not respond at all and the dishwasher is plugged in. With the diagnostic tool, I verify there is power at the control board. After diagnosing, it will need the user interface boardToday I replaced the user interface and programmed it to 15. The dishwasher is now working good."
We serviced a
MAYTAG WASHER FRONT LOA
Model TOP LOAD
Near Maple Grove, MN 55311
Phillip
Job Details:
10/06/2022
"Customer complaint was the top old washer was shaking vibrating when they did a small load with rugs. I had the customers throw in some towels and start the machine. I let it run for about 20 minutes and then put it into a spin cycle and the washer started to shake bad. I opened lid and moved the clothes around. Once I read, distributed the load, the washer spun out good. I went over loading techniques with the customer. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Dayton, MN 55327
Matt
Job Details:
10/06/2022
"Customer complaint is, ICEMAKER / DISPENSER ISSUES, THE ICE MAKER DOES NOT MAKE ICE. Inspected and tested. Found the ice level arm was out of place. Reinstalled arm and cycled ice maker. It cycled perfectly and filled with water. Ice maker is now working great."
We serviced a
WHIRLPOOL DRYER- GAS
Model Wgd5100hw0
Near Andover, MN 55304
Matt
Job Details:
10/06/2022
"Customer complaint is, LONG DRY TIMES. Inspected and tested. Started dryer on a timed dry cycle and watched it cycle for almost 30 minutes and it was cycling perfectly between 210F and 100F. Dryer is operating normal while testing. Ive checked this over as thoroughly as I can and cant find anything wrong."
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Otsego, MN 55301
Matt
Job Details:
10/06/2022
"Customer complaint is, really noisy and not pumping a lot of water- THINKS ITS THE PUMP- IT WHINES LOUDLY. Inspected and tested. Found the circulation pump is really loud. Needs a new pump. Installed new circulation pump and tested. Dishwasher sounds great. Dishwasher is now fixed."
We serviced a
LG DRYER- ELECTRIC
Model DLE1501W
Near Lakeville, MN 55044
Delton
Job Details:
10/06/2022
Found that dryer is always running when door is shut even when dryer is shut off. Relay on control is bad. Ordering control board and rescheduling.; ordrd 1 Ebr76542941 (Control board)
We serviced a
MAYTAG WASHER FRONT LOA
Model MVW6200KW2
Near Chaska, MN 55318
Adam
Job Details:
10/06/2022
Customers complaint not draining. Started unit while doing my other appliances repairs and found it was working properly and draining well and spinning welll. Customer though it was bad because it took so long to dry. She agreed.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV52J8700GP/A2
Near Farmington, MN 55024
Delton
Job Details:
10/06/2022
"Found that the idler pulley and belt broke. Replaced those parts and cleaned out lint inside dryer, tested and dryer now tumbles and is heating and working good.; used 1 DE634A (PULLEY), and 1 341241 (BELT) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.1581299
Near Farmington, MN 55024
Delton
Job Details:
10/06/2022
Found that the dishwasher touch panel is shorted and several buttons wont respond. Also door seal and door water deflectors are worn. Control panel only comes in black and the dishwasher is white and customer doesnt want that. Customer will complain if white panel cant be found.; door gasket WPW10509257; Deflector WP8528862 (need 2); saved tckt
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23BC85KS7
Near Eagan, MN 55123
Delton
Job Details:
10/06/2022
Found that there is ice build up on fan. Customer disconnected ice maker but also controls the heater to melt frost on the ice maker evaporator. Would need ice maker assembly and ice box seal kit. Customer approved estimate. I plugged ice maker back in so itll melt frost before i come back with parts. Ordering parts and rescheduling.Adding extra time to do whole kit.; ordrd 1 5303918784 (Housing seal kit) and 1 243297613 (Ice maker)
We serviced a
LG WASHER FRONT LOA
Model WM2650AHWA
Near Woodbury, MN 55125
Delton
Job Details:
10/06/2022
Washer is still stacked with dryer as im here in small area. I ran test and looked from front as much as i could. Washer is draining and when running test i am not find leaks or water on floor as im running wash cycle with load of towels. Customer said clothes were still wet as if it didnt go into spin cycle. Also the water on the floor was sudsy.Washer is draining good and all functions are working as im here and no leaks. I informed customer that dryer and surrounding items would have to be moved before i can really pull off top and check back to see if other leaks may be happening.I also informed that it could of been too much soap and caused suds to come out the vent and thats why it was wet and sudsy for that cycle only.
We serviced a
ELECTROLUX MICROWAVE
Model EW30SO60QSC
Near Eagan, MN 55123
Delton
Job Details:
10/06/2022
"Replaced parts, door now opens and closes. Microwave is heating and working good"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MED6630HW1
Near Elk River, MN 55330
Phillip
Job Details:
10/06/2022
Customer complain was the dryer makes a rumbling sound and does not dry that well. I started the dryer and I heard the rumbling sound. I removed the front and the drum and the cover to the blower wheel. I removed the Cover and found the blower wheel stripped. Today I replaced the blower wheel and reassembled the dryer. The dryers working good and it sounds better.
We serviced a
KITCHENAID COOKTOP- GAS
Model KFGS366VSS02
Near Plymouth, MN 55446
Nate
Job Details:
10/06/2022
Middle ignitor doesnt ignite well and when it does it keeps sparking. Either needs new manifold with ignitor WPW10204705 or spark module. DW I cant find anyone who has manifold except encompass.. ; ordrd 1 WP8286828 (Spark module)
We serviced a
GE REFRIGERATOR
Model PFE28PSKISS
Near Medina, MN 55340
Nate
Job Details:
10/06/2022
Freezer evaporator fan running loud. Made sure it was an issue of it being a bad motor and not because of ice build up. Ordered new freezer evaporator motor. Coming back Monday to install. 118 part N15 labor. ; ordrd 1 WR60X10352 (Freezer evaporator motor)
We serviced a
GE DISHWASHER
Model GDT695SSJ2SS
Near Plymouth, MN 55447
Nate
Job Details:
10/06/2022
"Dishwasher was sometimes coming on by itself and sometimes not working. They would power cycle it and then it would work. Now totally dead. 120 at the junction box. Board is a solid green light. No communication between board and user interface. ; ordrd 1 WD21X24901 (Main PCB) and 1 WD21X23462 (User interface board)"
We serviced a
MAYTAG REFRIGERATOR
Model MFD2560HEW
Near Minneapolis, MN 55406
Nate
Job Details:
10/06/2022
"The fresh food section is warm. Found a bad evaporator fan. 12002744 is the part number."
We serviced a
AMANA DRYER- ELECTRIC
Model NDE2335AYW
Near Chaska, MN 55318
Adam
Job Details:
10/06/2022
Customers complaint was not drying well took 5 times to dry. Right away I took temps and airflow reading. Found the dryer vent out side was really bad. Once I unhooked from machine unit heated well. Also customer said that the dryer made noise found a bad idler. Reassembled and tested everything works properly but the vent needs to be cleaned. Installed WP37001287; used 1 WP37001287 (IDLER) from stock
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23BC71IS3
Near Mendota Heights, MN 55120
Nate
Job Details:
10/06/2022
"Icemaker stopped working and it was making a click. The click is a normal sound from Icemaker. Cant put Icemaker into service mode, told customer to shut down fridge for 48 hours, so it can thaw out, then I come back and do diagnostics. Jared can you do a streem call after its defrosted, like we talked about, so I can return with parts. Its 40 in fresh food section under a bottle of water, and zero in freezer. Customer is unloading fresh food items now. ; O-emld tckt"
We serviced a
ELECTROLUX MICROWAVE
Model EW30SO60QSC
Near Eagan, MN 55123
Nate
Job Details:
10/06/2022
"Helped DE replace the door on the microwave. . ; saved tckt , states that autho needed"
We serviced a
BOSCH REFRIGERATOR
Model B36CT80SNB/02
Near Eden Prairie, MN 55347
Adam
Job Details:
10/06/2022
Installed evap fan this time for a noise in the freezer. Now unit is working properly. Installed ice maker and evap fan. Installed 12028493 ice maker and 12023002 evap fan
We serviced a
BOSCH DISHWASHER
Model SHXM65Z55N/01
Near Eden Prairie, MN 55347
Adam
Job Details:
10/06/2022
Unit wouldnt drain. Right way noticed they had a drain air gap. Unhooked that tried to drain still no luck. Hooked the vacuum up to drain line while it was pumping and it cleared with a bunch of food. Bypassed the air gap and now unit is working great
We serviced a
LG RANGE- ELECTRIC
Model LRE30453ST/01
Near Eden Prairie, MN 55347
Adam
Job Details:
10/06/2022
Unit display wasnt working for certain buttons wouldnt work. Replaced display board. Reassembled unit and now unit is working properly installed383ew1n006n
We serviced a
FRIGIDAIRE FREEZER
Model FFFH17F4QW0
Near Eden Prairie, MN 55347
Adam
Job Details:
10/06/2022
Unit wasnt running when I arrived but temps were around 40 degrees. Turned the cooling setting to the coldest and everything fired up. Watched the frost pattern took a while but did fill. Unit will need the temp sensor. Customer is going to do the repair him self; schdld next appmnt for 10/10 MON !
We serviced a
MAYTAG REFRIGERATOR
Model MTF2156GES
Near Eden Prairie, MN 55347
Adam
Job Details:
10/06/2022
The fridge door wouldnt shut correctly. Removed the door and readjusted all the hinges and greased. Reassembled door and adjusted to fit. Now door shuts properly. No parts needed just labor for adjusting
We serviced a
GE WASHER FRONT LOA
Model GFW490RSK0WW
Near Plymouth, MN 55446
Phillip
Job Details:
10/03/2022
"Customer said when she washed a small rug, the rug was still wet at the end of the cycle. I ran a cycle of about 5-6 towels on a rice and spin and everything was good. It drained all the water out and I spun the towel dry. Advise the customer not to put rugs in the washer because it can damage the washer."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Saint Paul, MN 55104
Nate
Job Details:
10/03/2022
"Unit is dead. In the past when it wouldnt start they would slam the door. Then lately that wasnt working very often, so they would hit the breaker, but then it totally died. Found some bad microswitches and a bad 20amp fuse. Replaced all and now it runs and heats and the fan blows and light comes on. But turntable doesnt turn. Checked motor and its open. Customer will replace that part themself. They have the part number and have access to the two screws that hold it in. ; used 5 MICRO7 (3/16' MICROSWITCH), and 1 MICRO2 (20 AMP FUSE) from stock"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model n/a
Near Lakeville, MN 55044
Delton
Job Details:
10/03/2022
"Found that backrollers and idler pulley were worn out. Replaced back rollers and idler pulley, tested and no more screeching. Dryer is working good.; used 2 4581EL3001E (ROLLER), and 1 DE634A (PULLEY) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Saint Paul, MN 55116
Nate
Job Details:
10/03/2022
"Everything checked out good initially on the dishwasher. Ran through full service mode, everything worked great at first. Found the drain line going straight down in a way that could easily cause back fill. Looped drain line up and secured it. Also checked impeller area and didnt find anything. Ran it so it could fill, then drained it 4 times. But then it started seizing up after it warmed up. Needs WPW10348269. Replaced it, drains much better now. Old drain pump was smoking hot. ; used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AW1
Near Sartell, MN 56377
Seth
Job Details:
10/03/2022
"2 week old fridge does not dispense. Pinched water line, the supply comes from below and it comes up 3 inches from the wall. I spaced out the fridge with wood blocks furnished by the customer. The dispenser started working.
We serviced a
GE MICROWAVE
Model PSB1201NSS01
Near Eagan, MN 55123
Nate
Job Details:
10/03/2022
"Microwave timer counts down but no fan or heat, doesnt actually run other than a light. Found a bid primary monitor switch. Replaced that, and now it runs great. ; used 1 MICRO8 (1/4' MICROSWITCH) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS1
Near Burnsville, MN 55337
Delton
Job Details:
10/03/2022
"Replaced console panel, tested and all buttons and functions are working good."
We serviced a
KENMORE DISHWASHER
Model 665.13039K112
Near Burnsville, MN 55306
Delton
Job Details:
10/03/2022
"Replaced listed parts,tested and all functions are working. Dishwasher is working good."
We serviced a
MAYTAG DRYER- ELECTRIC
Model LDE8604ACE
Near Burnsville, MN 55337
Delton
Job Details:
10/03/2022
"Belt broke, also rollers and pulled are worn out. Replaced those parts, tested and dryer is tumbling and heating. Dryer is working good.; used 2 12001541 (ROLLER), 1 WPY312959 (BELT), and 1 WP6-3037050 (IDLER PULLEY) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Blaine, MN 55449
Matt
Job Details:
10/03/2022
"Customer complaint is, ICE BUILD UP ON THE BACK WALL. Inspected and tested. Found the FF evaporator cover is all covered in ice and theres water underneath the bottom drawer. This needs the drain kit, add on heater and defrost sensor. "
We serviced a
LG REFRIGERATOR
Model LRFD25850SW
Near Minneapolis, MN 55437
Delton
Job Details:
10/03/2022
"Replaced ice maker and water valve, tested and ice maker cycles and fills and no leaks. Ice maker is working good."
We serviced a
FISHER PAYKEL WASHER TOP LOAD
Model WA3927G1
Near Eden Prairie, MN 55347
Adam
Job Details:
10/03/2022
Unit wasnt detecting lid closed. Found once arrival that the lid switch was busted disassembled the top and replaced switch. Reassembled unit tested on multiple cycles and unit is working properly Installed 424314P
We serviced a
GE REFRIGERATOR
Model GYE22HSKFSS
Near Plymouth, MN 55446
Phillip
Job Details:
10/03/2022
"Customers complaint was the icemaker will make ice, but it does not always dispense. The ice is getting jammed up inside the ice bucket, if the customer tapped on the bucket, then it would loosen it up enough where it would dispense ice. The customer also said that food on the left-hand side of the refrigerator was freezing. Today everything looks fine but the customer had the temperature set to 44 degrees. This model has a service update for the ice compartment. The kit comes with a new ice door and seal plus a new air funnel. ; ordrng 1 WR49X38366 (DOOR GASKET REFR)"
We serviced a
LG WASHER FRONT LOA
Model WM3360HVCA
Near Eden Prairie, MN 55347
Adam
Job Details:
10/03/2022
Unit would shut down after it finished a load and would have to do a hard reset to get unit running again. Found that pcb board was bad. Replaced board and ran a complete cycle. Unit finished a normal cycle with out any errors. Also was able to start another load right away. Installed EBR78263910 PCB
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Minneapolis, MN 55417
Nate
Job Details:
10/03/2022
"Not running. Just beeps. Pulled it out after finding no power coming to the main PCB. Redid the wiring for the high limit fuse and checked to reset it. Not sure if it was open, but I pressed the button. Didnt feel like it was tripped. Checked heater which was good. Found loose wiring in junction box too. Redid that. Runs great now."
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE59J7630SS/AA
Near Eden Prairie, MN 55347
Adam
Job Details:
10/03/2022
Display LIGHTS ARE FLASHING. Found with testing the board and led light up display is bad. Replaced both parts. Reassembled unit and now unit is working properly. Tested all functions of the stove and everything is working properly with no flashing lights. Installed DE07-00129A and DE92-03761B
We serviced a
GE DRYER- ELECTRIC
Model NBXR463EB2WW
Near Minnetonka, MN 55345
Adam
Job Details:
10/03/2022
Unit making same noise as before disassembled unit and found a screw came loose for the metal bracket that go against the blower wheel. Tightened unit now unit is working properly. New motor is louder then the old one but everything is operating correctly. If it happens again will need WE20M398 cabinet base and blower housing WE14M93. If customer complaint is the motor noise also will need another motor also
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS4
Near Maple Grove, MN 55311
Phillip
Job Details:
10/03/2022
The customer complaint was the ice maker was not working. I ran the ice maker test and found the ice maker is not cycling. I did get 120 volts to the ice maker I replaced the ice maker and right away it started to run and fill with water. I advised the customer to give it 24 hours to make ice. ; used 1 W10882923 (I/M ASSY) from stock
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model FFFS5115PA0
Near Plymouth, MN 55446
Phillip
Job Details:
10/03/2022
The customer complaint was the washer is not draining fast enough and all the water out. I removed the drain boot and found the trap full of stuff. I cleaned it out and put the boot back on. I ran water through it and now it drains fast.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7230HW0
Near Maple Grove, MN 55311
Phillip
Job Details:
10/03/2022
The complaint is the washer is dead has no response. I verified the main board is getting 120 volts. The indicator led on the main board is not blinking. I followed the trouble shooting steps and found its not giving the 5 volts dc to the user interface. The washer will need the main board W11419171. Please locate the part and call the customer to reschedule. ; states that autho needed
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18G2NW2
Near Brooklyn Park, MN 55429
Phillip
Job Details:
10/03/2022
Customer complaint was water is leaking from the ceiling in the fresh food area. Last visit I tried a couple things but noted that if it came back it needed the new drain ferrel and fridge door gasket. Today I replaced both parts. Please call the owner for payment. ; states that autho needed
We serviced a
GE DRYER- ELECTRIC
Model DBLR333EE1WW
Near Otsego, MN 55330
Matt
Job Details:
10/03/2022
"Customer complaint is, SQUEAKS. Inspected and tested. Found the front bearing was falling apart and falling off. Installed new bearing repair kit and tested. Dryer sounds great. Dryer is now fixed. I put this in pending because I dont know how you handle billing. ; used 1 WE49X20697 (FRONT BEARING GLIDE KIT) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE5243DQB
Near Minnetonka, MN 55305
Adam
Job Details:
10/03/2022
Unit wasnt getting cold water. Found that the temp switch was bad. WP8054142 was installed. Tested unit multiple times which it was working great. Unit is working properly now.
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS517SIW0
Near Elk River, MN 55330
Matt
Job Details:
10/03/2022
"Customer complaint is, LEAKS. Inspected and found the valve is cracked and leaking. Quoted customer $420. to install new valve. Customer declined repairs for now and is going to look into replacing it himself. They will call us back if they want us to order the valve. Part number is 5304505192."
We serviced a
GE RANGE- GAS
Model JGSP48S0H2SS
Near Minneapolis, MN 55419
Nate
Job Details:
10/03/2022
"Oven bake ignitor was not working. Gas valve had internally failed and was broken, causing a short to the ignitor, and it fried the ignitor. Replaced the ignitor, did not charge for the ignitor, and installed the new gas valve, did not charge for the trip charge or diagnostics. Only parts and labor for the valve. Works great now."
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Shorewood, MN 55331
Nate
Job Details:
10/03/2022
Replaced bad dispenser assembly today. Everything works great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS3A
Near Maple Grove, MN 55369
Phillip
Job Details:
10/03/2022
Customer complaint was the dishwasher was not draining out the water. I turn the dishwasher drain pump on and I could hear water draining in to the air trap but not draining fast enough. I remove the cap on the drain air trap and found Food and chicken bones. I remove the debris and now the dishwasher can drain perfectly fine.
We serviced a
LG WASHER FRONT LOA
Model WM4270HWA
Near Eagan, MN 55122
Delton
Job Details:
10/03/2022
"Found that hull sensor is bad causing the LE error. Customer approved estimate. Replaced sensor, Tested and washer spins and no more error. I did find that cold valve filled slowly and found water softner tiny pellets suck in the cold filter. Cleaned out filter and washer fills good. I informed customer of water softner.Washer itself is working good now.; used 1 6501KW2002A (HALL SENSOR) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2355PF5A
Near Rosemount, MN 55068
Delton
Job Details:
10/03/2022
"Ice maker wasnt working last time i was here and so when i Replaced it and ice maker is now working but then i didnt notice that when it was filling ice maker the water was splashing over the fill tube along back wall so it was creating ice dam that would hit the fan. I cleaned out ice build up and taped up fill tube, Tested and no longer spills over when filling ice maker.Refrigerator is running quiet and working good.Office: Is this redo or different issue that since the ice maker wasnt working I didnt see that it was an issue now that the ice maker cycles and fills?; saved tckt , states that autho needed"
We serviced a
GE WASHER TOP LOAD
Model GTW840CPN0DG
Near Monticello, MN 55362
Seth
Job Details:
10/03/2022
Customers concern as shes washing the same typical load she has for three years and the machine is not performing as she expects. Upon arrival and inspection I checked Smart HQ and she had washed 19 loads. We had three errors because of unbalanced loads although customer has stopped the machine and redistributed loads whenever she hears it banging. we put a standard load in and watched it in the machine filled to the capacity of 30 gallons that was 15 inches deep. I confirm this with GE and this is the new standard that came loaded with the new control board.. no repair possible machine is working as designed.
We serviced a
UNKNOWN REFRIGERATOR
Model T18ID900LP/09
Near Rogers, MN 55374
Matt
Job Details:
10/03/2022
"Customer complaint is, WATER AND ICE ARE NOT WORKING. Inspected and tested. Found the filter wasnt all the way in place. Installed filter and tested. Water is now working. Refrigerator is now fixed."
We serviced a
MAYTAG DRYER- ELECTRIC
Model PYE2300AYW
Near Clearwater, MN 55320
Seth
Job Details:
10/03/2022
Customer complaints of her downstairs dryer takes multiple drying cycles to complete. Upon arrival and inspection I found the dryer duct was over 50% blocked. The flapper was laying on the ground underneath it. it was about 11 miles an hour outside and 24 miles an hour inside. I want to head and uninstalled it and watch the temperatures for four cycles and it cycled between 185? and 117?F. When I run the dryer hooked up the temperatures claim end of the 220? range. The dryer looks great. I recommended they have the vent hood replaced that goes through masonry and they have the vent professionally cleaned.
We serviced a
WHIRLPOOL GARBAGE DISPOSAL
Model WG1202PH1
Near Minneapolis, MN 55449
Matt
Job Details:
10/03/2022
I dont have the garbage disposal with me. I dont carry them in my vehicle and it didnt show up in the parts pick this morning. ; schdld next appmnt for 10/4 TUE !
We serviced a
KENMORE DISHWASHER
Model 66515659000
Near St. Cloud, MN 56303
Seth
Job Details:
10/03/2022
The dishwasher has a noise complaint. But I took apart the sump assembly removed both screws and glass. I put it back together and it began to leak. The seals were damaged the grinder was worn causing her noise complaint. The repair cost exceeds the replacement valve of the dishwasher.
We serviced a
GE WASHER TOP LOAD
Model GTW465ASN3WW
Near St. Cloud, MN 56301
Seth
Job Details:
10/03/2022
Not progressing or draining and spinning. The washer had 3 errors for off balance I used the SmartHQ tool. The load was too large. I reset it and watched 2 speed wash one empty one full. It finished perfectly. The washer is working as designed I educated the customer on best practices and advised deep water option for her washing style.
We serviced a
JENN-AIR COOKTOP- ELE
Model JEC8430ADB
Near St. Cloud, MN 56301
Seth
Job Details:
10/03/2022
I arrived and the on indicator was functioning correctly. I tested all 4 burners and removed the broken knob. It behaved as designed. I suspect the knob is not resting back in the home position and this leaves the burner partially engaged. I could not duplicate the failure.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV50F9A6EVW/A2
Near Eden Prairie, MN 55346
Phillip
Job Details:
10/03/2022
Customer complaint was the dryer is loud and make a squeak noise. I removed the drum and inspected the rollers. I found the idler was not spinning good. I quoted for the idler and oiling the rollers. I replaced the idler pulley and removed and oiled the roller shafts. The dryer was pretty clean but I did vacuum out some dust. It sounds better now. ; used 1 DE634A (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model CET9100GQ1
Near Minneapolis, MN 55414
Nate
Job Details:
10/03/2022
"Took off bottom panel and saw board wasnt right board. Was for dryer. ; saved tckt , states that autho needed"
We serviced a
GE DRYER- ELECTRIC
Model GTDP490ED3WS
Near Chanhassen, MN 55317
Adam
Job Details:
10/03/2022
Unit would hum but wouldnt start. Took the top of the unit found that if I pushed the drum while pressing start it would start to tumble. Disassembled unit and found the motor is just weak. Everything else on the unit was testing good. Quoted customer for motor replacement. WE17X22217 motor; ordrd 1 WE17X22217 (Motor)
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA400PJHDWR/AA
Near Lauderdale, MN 55113
Nate
Job Details:
10/03/2022
"Washer gives E3 error for motor. Motor has nothing binding it up, and all connections are good, no broken wires either. In test mode and regular mode the control is not sending voltage to rotor or anything like the hall sensor. Looked up this washer and it qualifies for 1 year of free service and recall. Gave customer the website to plug in the serial and model numbers."
We serviced a
KITCHENAID RANGE- DUAL FUEL
Model KSDB900ESS0
Near Wayzata, MN 55391
Phillip
Job Details:
10/03/2022
"Customer complaint was the oven was taking too long to get the temperature and it will not go past 315. I removed the bottom cover to expose the bake element. I found the bake element was broken, so thats why the oven would not get to set temperature.. ; ordrd 1 W10779716 (ELEMENT - BAKE)"
We serviced a
LG REFRIGERATOR
Model LFCS22520S/05
Near Big Lake, MN 55309
Matt
Job Details:
09/30/2022
"Customer complaint is, DENTED FRZR DOOR. Installed new freezer door that was shipped directly to the customer. Refrigerator is now fixed."
We serviced a
KITCHENAID RANGE- ELECTRIC
Model KFID500ESS02
Near Shorewood, MN 55331
Phillip
Job Details:
09/30/2022
"Customer complaint is while they are using the induction cooktop the whole cooktop will shut off and theyll get a H flashing and it beeps the whole time. Then they reset power to the range to try and fix it. Sometimes when they reset power is still does not work. Customer said it was not working at all but it did work for her son today. I tried to enter the cooktop diagnostics but it would not enter the mode. I then put a pot on one of the burners and turned that burner on. It started to heat for a few seconds then the cooktop powered off. I tried it again and it worked for much longer. I tried one more time to enter diagnostics and then the whole cooktop controls went blank and it beeps. According to the tech manual it will need the cooktop user interface. The cooktop user interface is the top part replaced. Please send this Im for approval. Part listed below. W10818273 user interface ; snapped 1 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW85HEFC1
Near Becker, MN 55308
Seth
Job Details:
09/30/2022
"Has error code wont stop trying to drain. Stored errors F03E01,f08e03. Unit was over loaded and had too many suds remaining. Customer had unstacked and I removed clothes. I cleared the errors and reset the controller. It ran perfect I watched a quick wash cycle through to end. I quoted board and sensor in case this re-offends. The washer is now fixed."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWP475EW0
Near Saint Paul, MN 55102
Nate
Job Details:
09/30/2022
"Smelled like burning. Found lots of water and oil thats been leaking through gearcase. Would need new gearcase, belt, actuator and coupling. ."
We serviced a
MAYTAG WASHER FRONT LOA
Model MHW5500FW1
Near Sartell, MN 56377
Seth
Job Details:
09/30/2022
"Customers concern with the washer is its locked his door and the drain pump is running constantly. She also noted a error code. I found the following stored errors F03E01 multiple instances- water level error, f05e02- door lock. I cleared the errors and ran through a service diagnostic test and it passed perfectly. There were a lot of soapsuds in the machine that couldve caused this error. With the customers permission to use some white distilled vinegar and ran a rapid wash cycle and the suds cleared it . I quoted a Pressure Sensor and a control board on the off chance this is an intermittent failure issue and not related to the over sudding problem. Please call and collect."
We serviced a
GE REFRIGERATOR
Model GTS17DTNHRBB
Near St. Cloud, MN 56304
Seth
Job Details:
09/30/2022
Not cooling. Upon arrival and inspection I found the refrigerator was about 56?F. I removed the evaporator cover in the freezer and found a very inconsistent frost pattern. The evaporator fan has also failed so it is not circulating. This unit has a failed sealed system as well as a bad evaporator fan.
We serviced a
AMANA REFRIGERATOR
Model ABB2522FEW
Near Eden Prairie, MN 55347
Phillip
Job Details:
09/30/2022
"Customer complaint was the fresh food section was not cooling in the freezer was OK. The customer said the coil inside the freezer was frosty. He did defrost it, but now the frost came back. I put it into a force defrost and the defrost element came on. I quoted for the customer for a new jazz control board. I replaced the jazz control board and put it into a long defrost. Advised the customer to give it 48 hours to be 100% back to normal. ; used 1 WPW10503278 (JAZZ BOARD) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IS9
Near Minneapolis, MN 55424
Phillip
Job Details:
09/30/2022
The customer said now it leaks less and out the front. I pulled the fridge out and removed the panel. I found water was leaking from the green ice maker tube. The green tube was split and brittle. As I was back there it noticed the condenser fan was not working. I had no power to the fan. I pulled the main board out from the front. From the red wire for the condenser fan to neutral I was getting 120 volts. When I checked resistance through the red wire I found it was open. I found the red wire off the board was pulled away from the main molex connection. I pushed the wire back in and put a zip tie around the red and a black wire so the red wire does not come back out. The condenser fan was a separate issue and was not caused by negligence. Can we get something for the extra work done today?
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHG2368TF6
Near Minneapolis, MN 55413
Phillip
Job Details:
09/30/2022
Customer complaint was the door was not shutting properly. I found the upper flap hinge was missing. Today I installed the hinge clip and made sure its not gonna come out again. The door shuts good.
We serviced a
KENMORE DRYER- GAS
Model : 110.95862401
Near Minneapolis, MN 55447
Phillip
Job Details:
09/30/2022
The customers complaint was the dryer would not heat for long. The customer tried a part but it did not fix it . I let the dryer run on high heat. After about 5 minutes the igniter glowed then cycled off and the burner never light. The gas coils are weak. I quoted for the coils. I replaced the gas coils. I waited and watched it cycle on and off. ; used 1 5303931775 (GLOW IGNITER & SENSOR) from stock
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5620HW0
Near Minneapolis, MN 55439
Nate
Job Details:
09/30/2022
Replaced bad board and user interface. Only charged for board per FW. Cleaned lint out. Runs great now. ; pckd up 1 W11378949 (User interface)
We serviced a
BOSCH DISHWASHER
Model SHX5AVF5UC/22
Near Plymouth, MN 55446
Phillip
Job Details:
09/30/2022
"Customer complaint, what is the dishwasher stopped and gave E09 error. The E09 error indicates the heater failed in the heat pump. I remove the heat pump. Tested and verified heater was bad. I replaced the heat pump motor. Got it back in and ran. The dishwasher is working good."
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Otsego, MN 55330
Matt
Job Details:
09/30/2022
"Customer complaint is, NO POWER. Inspected and tested. Found the UI is unresponsive. I cant get it to turn on by power cycling it. The light on the board is on steady. Theres a service bulletin for this exact problem. It says to replace both the UI and main board. Installed new main board and still dead. Installed new UI board and dishwasher powered up. Tested dishwasher and its working great. Dishwasher is now fixed."