Service History 141

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed December 4, 2023 to December 6, 2023

Samsung MicrowaveDec 4, 2023Orono, MNTechnician: Adam

Model ME19R7041FS

Installed new door from last diagnosis and latch. Tested afterwards and working great.

“Helpful, honest and informed!”
Massie R.

Beko DishwasherDec 4, 2023Saint Paul, MNTechnician: Phillip

Model DUT36522X

The customer complaint is the dishwasher is totally dead. I verified the dishwasher is dead and will not start. I checked the outlet for the dishwasher and it has no voltage at all. I plugged the dishwasher into the garbage disposal outlet then turned the outlet on with the switch and now the dishwasher is working. The customer said they tried the disposal outlet but did not flip the wall switch just. The outlet is bad and needs to be changed. I advised the customer to have the outlet replaced.

“Awsome people Omagaforce 5 srar company”
Ron H.

Samsung DryerDec 5, 2023Rogers, MNTechnician: Phillip

Model DV45H6300GW/A3

The dryer powers on but does not tumble. I could spin the drum and it feels free. I pulled the top off and found the belt is not broken but its not connected. The idler pulley is bad. I quoted for the repair. I replaced the idler pulley and oiled the rollers. I also vacuumed out the lint.

“Picked up the phone when I called (as they should) and originally said they couldn’t get anyone out until following day to assess the issue but then Dana managed to find me a technician that would see me that same afternoon which made for a happy wife! Thanks Phil! Would definitely recommend.”
Alfonzo M.

Maytag WasherDec 5, 2023Minneapolis, MNTechnician: Nate

Model MHW5630HW3

Replaced bad ACU. Works great now.

GE RangeDec 5, 2023Dayton, MNTechnician: Matt

Model PGB950SEF3SS

Customer complaint is, top oven not heating. Inspected and tested. Found the bake igniter in the top oven has failed. Customer approved repair. Installed new bake igniter and tested. Oven is heating great. Oven is now fixed.

“Matt was very polite and very knowledgeable. He tested a few things, found the problem and replaced the part in my oven. He turned it on to make sure everything was working properly. Very happy with this company. Will definitely call them again”
Pat T.

LG WasherDec 5, 2023Victoria, MNTechnician: Adam

Model WM3670HWA

Customers, complaint unit not draining. Customer did remove filter and tried cleaning it out. On arrival I removed the filter just to make sure everything was cleared up the propeller. Everything was great. Started the spin cycle and right away. The drain pump was loud added some water, and it would not drain it. Quoted customer bluebook for new drain pump. Customer approved installed new pump tested multiple times to make sure it was draining properly and no leaks.

“Adam was great, arrived within the timeframe provided, fixed the problem and was very professional. Thanks!!!”
Ildiko Y.

Beko RangeDec 5, 2023Minneapolis, MNTechnician: Nate

Model SLGR30532SS

Replaced bad rail assembly. Now it stays closed when you push in the warming drawer.

“From start to finish this was the best experience we’ve ever had with an appliance repair. Love the text message updates. And the technician was great!”
Jeff G.

LG MicrowaveDec 6, 2023Saint Paul, MNTechnician: Ivan

Model LMV16683SW

Cleaned and vacuumed the microwave, unmounted, and reinstalled the unit after cleaning.

“Excellent work, great attitude.”
Honest Exteriors (.

Maytag WasherDec 6, 2023Eden Prairie, MNTechnician: Delton

Model MVW4505MW1

No power when Im here. Found that the outlet plug was loose and not pushed in all the way, another plug was in the way and had to push it in hard. Washer now has power and run through quick cycle and it filled, agitates, drains and spins. Washer is working good.

“Friendly prompt service with a 100% happy outcome! Peace and Health to you all!”
Alice H.