The oven was not igniting right. Needs a new igniter. This takes a flat igniter. (by FW)

The icemaker is just clicking and cannot rotate. Ordered new icemaker. (by FW)

The motor just buzzes when they try to start it. He rotated the drum by hand and it made some audible crunchy noises and after that would not even buzz. It seems the motor may have come apart. We stock the motor and blower. Motor- 131560100 and Blower- 131775600 (by FW)

Customer complained that the washer leaked when she was washing pillows. Upon arrival in inspection I ran the washing machine with the body off through fill hesitation and drain and could find no leaks. I suspect the pillows were the culprit and cause of the leak. No repairs needed

"Customer complaint is, When cooking the CO2 alarm goes off. Customer says that Xcel red tagged it and got a reading of 47 ppm CO. Inspected and tested oven. The flames on the burners were burning a little on the orange side which usually means its burning something in the air or not the right gas to oxygen ratio. I let it run for about ten minutes and nothing changed. I preheated the oven to 350F and let it cycle a couple times and it was working great. Whirlpool has a bulletin out for gas ovens and says the maximum allowed amount is 200ppm CO. Theres nothing else I can do to this range. I advised customer to get a second opinion on the CO reading."

The dryer will not start and is really noisy. It sounds like something may be in the blower. This takes a motor we stock- 279827(by FW)

The oven does not heat right. The element is bubbled and white on the right side. I ordered a new element. (by FW)

"The microwave will countdown and the cavity light will come on but the turntable, fan and mag will not do anything. This is almost certainly the Primary switch or Door sensing switch. This model has them in series. (by FW)"

The customer said the machine was dead yesterday. Today it turned on and filled and drained OK. The rug by the machine is all wet. We need to troubleshoot this further. (by FW)

The defrost drain tube was plugged up so water could not drain into the defrost pan. Water was then backing up into the freezer and leaking out the door. I cleared the ice and drain.

I replaced the wash impeller and the door gasket. I ran for a bit and there was no water leaking.

"Fresh food is 41 and freezer is 5 degrees. Compressor has been making some clunking sounds. I steamed off the evap, which didnt have a great deal of frost on it. I gave it 20 minutes, and after 20 I only saw frost on 70% of the evaporator. Customer is going to monitor temperatures for a few weeks after setting temperatures a little lower on the refrigerator and see what it does. If it cant hold temperatures they will have someone come in to do sealed system work."

"Customer complaint is, NOT KEEPING TEMPS IN FF OR FREEZER. Inspected and tested refrigerator. Temperatures were 15 degrees in freezer and 45 FF compartment. Took apart evaporator and defrosted. Watched it frost back up and after 20 minutes there was only 40 percent frosted over. Sealed system has failed. This is not covered by homesmart. Customer is going to look into their options."

It sounds like an airplane when it runs. The drum is almost completely detached from the bearing.

"A customer complains the dishwasher wont drain, I remove the plug from the new garbage disposal and unit now drains perfectly."

Customer complains of a residue left in her dishes. Upon arrival an inspection found her water softener had failed and water was extremely hard. There was a black mineral buildup in her Corel dishes I was unable to find the source of this contamination. I recommended she get her water softener fixed and use a citric acid base cleaner to clean the contamination from her unit. No further repair possible.

The right side wheel bracket was broken on the adjuster. I installed the new rack adjuster kit. Tested good . ; used 1 W10712394 (RACK ADJUSTER KIT) from stock

Replaced the UI consul and tested the dishwasher is now fixed.

"The customer told it does not make ice, its making a loud noise from the back, the fresh food section is freezing food and there is ice forming in the freezer section on the ceiling. I confirmed all the complaints. I found both gaskets are ripped. The fresh food door is sagging down and not sealing tight so warm air is leaking in. I found the lower hinge support is bent down and the nylon shim is worn out. The ice maker is getting power but did mot cycle when I advanced the ice maker motor. The valve tested good. The condenser fan motor is bad. Im ordering all the parts needed for the repair. ; ordrd 1 241872511 (Freezer gasket) and 1 241872514 (Fridge gasket) and 1 240314011 (Lower support) and 1 240311303 (Nylon washer) and 1 297279500 (Condenser fan motor) and 1 5303918277 (Ice maker)"

"Not draining. Drain pump impeller was broken. Replaced, now it drains great, and washer progresses past the initial sense, which it wouldnt progress past before the repair.; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Timer and start knob do not work. I found both were cracked and broken. I replaced them right now working as designed.; used 1 WE01X20378 (KNOB), and 1 WE1M654 (TIMER KNOB) from stock"

"Most of the led lights on the control panel do not work and the soap dispenser is broken. The panel and dispenser need to be replaced. The dispenser is not replaceable , the whole door front needs to be replaced. I was unable to locate the tub front DD82-01326A. DD82-01336A control panel DD82-01326A tub front; snapped 1 QuickPics, states that autho needed"

"Customer has two complaints and two issues. First complaint is the water dispenser is slow. I found the water source to be plumbed from A reverse osmosis system. This reverse osmosis system she is shared with the kitchen sink. Obviously am reverse osmosis system is intended for drinking water not to be plumbed to the main cold water valve on the kitchen sink. Theres no shut off valve and theres a flood safe waterline installed on the refrigerator. Customer needs a plumber to install a shut off valve behind the refrigerator and to put on a non-flood safe water line as this is not able to be used for this application. obviously the RO system will not be able to keep up with both uses, no repair possible. Second issue with icemaker could partially be the water supply issue but I found temperatures in the freezer between 20?F and 18?F the ice rooms temperatures were in the 20?Fs. The fresh food section had 65? at the top of the fridge and was hovering in the mid 40s at the lower. The compressor was running along with condenser and evaporator fans. This fridge has a failing sealed system .

I pulled the dishwasher out and replaced the thermostat. Tested the dishwasher and now it heats.

"The whole dishwasher was dead. I found the control fuse was bad. I also found some burn spots from the heater connector on the main board. I repaired the spots on the board and cut out the bad connector on the board and replaced them. I ran through a test cycle and it was all good. The soap dispenser opened, it filled and washed, it heated and drained. ; used 1 W10258275 (THERMAL FUSE) from stock"

"Customer complaint is, START BUTTON IS STUCK ON. Inspected and found the start switch has failed. Installed new switch and tested. Dryer is now fixed. ; used 1 WE4M519 (GE START SWITCH) from stock"

Motor getting too hot and shutting down. Replaced motor and sump assembly. Runs great now.

"Lots of ice built up around the icemaker. It is running really loud, because the fan is hitting the ice. Pulled the fridge out and I can see condensation coming through the back behind the icemaker. The insulation is broken down in the back of the fridge. Explained that its a known issue. . ; O-emld tckt"

Water dispensing slow. Troubleshooted and found the water comes super slow out of filter head assembly. Ordered a new one. .; ordrd 1 WR17X22072 (Filter head assembly)

"Customer complaint is, TURNED POWER OFF AND NOW WON'T TURN BACK ON. Inspected and found the board has 120 volts, but nothing on the display works. Board has failed.

"Customer complaint is, making noise and is leaking inside and outside of unit on freezer side. Inspected and found the evaporator drain is plugged. Defrosted drain and evaporator, watched evaporator frost over and after 20 minutes it was only frosted over about 60 percent. Sealed system has failed. "

"Customer complaint is, TUMBLING BUT NOT HEATING. Inspected and tested dryer. Heat turned on and was cycling great between 230F and 120F. I watched the heat cycle for 35 minutes and it never failed. Dryer is operating great for me. ; used 1 5303931775 (COIL KIT) from stock"

Customer was worried that oven takes a long time to preheat and does not hold its temperature. I took the back panel off and checked the bake and broil elements and the fuses and the wiring and control board and everything looks good. Everything tests good. Around the oven for 20 minutes and it preheated perfect to 400 and held its temperature. Oven is actually running great.

Customers complaint is the fridge and freezer temperatures are wacky. The freezer temperature at the bottom or freezing and 60? at the top. Upon arrival an inspection I found the evaporator fan motor was not turning due to a slight frost buildup in the freezer section. I defrosted and then turned my attention to the dispenser. I found in the fresh food section it was 15? at the bottom and had frozen the water bladder. I replaced the bladder with a roll of quarter inch tubing per customers request yes. The fridge it will take 24 hours to get down and being in maintained temperatures appropriately up to 48 hours on ice maker. .; used 20 HOSE-1/4WATERLIN (PT14 1 FOOT OF LINE) from stock

I replaced the water valve. I ran in a casual cycle and in a test mode . Hot and cold are work good. Its filling with cold when it should be.

"Found that door switches were bad causing short to blow fuse. Also surface light wont turn on. Replaced door switches, fuse and light bulb. Tested and microwave is heating and light works. Microwave is working good.; used 1 20AMPFUSE (20 AMP FUSE), and 3 MICROSWITCH-3/16 (3/16 MICROSWITCH) from stock, pckd up 1 8206232a (Light bulb)"

Replaced samsung ice maker kit. Tested and refrigerator cools and ice maker cycles and fills. Issue: .; saved tckt

"Dryer taking 3-4 hours to dry clothes. Found that heat was short cycling. Checked outside dryer vent and found that there was a mesh filter that had completely clogged and no air was coming out. Removed mesh and showed customer, suggested to not use it as there is a flap already. Tested and dryer is heating and workin good.No add it all charge as it took less than 10 minutes."

Not cleaning well and leaving white cloudy residue. Failed water softener was recently fixed. Heavily contaminated with hard water minerals. Recommended customer run three cleaners consecutively in it and start using an engineered soap option instead of liquid. The dishwasher is working as designed

"Replaced bake tube, igniter and wire harness to bake igniter. Tested and oven is heating and workin good."

"Customer complaint is, DOESN'T ALWAYS LIGHT. Customer says the front two dont always light. Inspected and tested burners. Found the electrodes are failing. ; ordrd 2 74007736 (Burner head)s"

Complaint was unit getting error code and makes horrible noise on spin cycle. Unit has a bad rear bearing.

Complaint was unit turn table runs on its own when door is closed and no display. .

Installed parts. No leaks and unit locks.

Complaint was unit getting many errors including basket spin speed fault. Unit has a bad rear bearing.

"Complaint was unit loud, and concerned how it was mounted. Normal noise level its a loud machine. And unit was installed just fine no issue found."

Ordered more parts. ; schdld next appmnt for 7/5 MON !

"Complaint was unit not starting cycles.Water was shut off, turned back on ran through diagnostics Issue fixed."

"Complaint was unit door not closing. This was a rental customers just bought it, Past owners bent dryer door."

The washer timer hums but it will not drain. Seems like the lid switch is bad. The customer pushed it in and nothing changed. (by FW)

Dishwasher is leaking water and soaked the insulation behind the kickpanel. Customer did nto know where theleak was. I suspect the ven on the door may possibly be the issue. They did not want to run it and possibly wreck their floors. (by FW)

"I dont have the part. Can you reschedule when I receive the part. ; saved tckt , states that autho needed"

The wheels for the lower rack are falling off. The warranty does not cover racks.

The cooktop is cracked and it goes right through the RR burner.

The bake element does not get warm at all. The broil element gets cherry red. Ordered a bake element. (by FW)

The dishwasher is getting an nE error code. Unit needs a new sump assembly. The unit is also noisy for a bit on and off each cycle. (by FW)

"The FR burner lites, th other three do not. All the knobs/switches make the front right burner spark. Ordered igniters and spark module. (by FW)"

"Customer complains washer overfills and leaks. I found the unit was overfilling. I cleaned the pressure hose but still overfills. The control board is bad it is not allowing the the unit to neutral drain at final spin before it shifts. Control board and water pressure level sensor needed. The control board is no longer mean please research. WH12X10252 - nla, WH12X10093- pressure switch. I also found the tub as many air bubbles in the molding throughout this is a manufacturing defect its typically not covered please check with AHS.; saved tckt"

"Customer complains that the drum does not turn but theres a clicking sound. Upon arrival and inspection I found the belt it failed and the idler pulley had not been updated yet. There was play in the pulley as well as heavy say lets build up inside the cavity. I replaced the idler and the belt and clean the cavity. I test the temperature through two cycles and it looked perfect temperature never exceeded 200?F. The dryer is now fixed. ; used 1 DE634A (PULLEY) from stock, ordrd 1 LB1655 (Belt)"

"Customer complains the unit is loud during spend in the agitator is loose. Upon arrival and inspection I found the gearbox is failing. Issue is not covered, please submit to replacement helper."

"Dryer hums but doesnt tumble. Found that motor is locked up. Also order idler wheel, belt, blower wheel. Rescheduling.; ordrd 1 Wp697772 (Blower wheel) and 1 279787 (Motor) and 1 661570v (Belt) and 1 W10837240 (Idler wheel)"

"Normal and quick blinks right after dishwasher tries to fill. Bad float level sensor. Customer approved estimate, ordering part and rescheduling..; ordrd 1 Dd97-00131a (Float sensor)"

"39? in fresh food and 20? in the freezer. Lots of frozen water on the back of the freezer. The evaporator is only 2/3 frosted over after a half hour. All fans and compressor are running. Spoke with GE tech-support and they confirmed we are looking at a sealed system issue.; saved tckt , states that autho needed"

The right upper rack stop was missing so the rack was misaligned . Ordering the rack stops. ; ordrd 2 WPW10508950 (Rack stop)s

Water is leaking from the top spray arm hose thats connects the wash pump. The hose at the pump has a slit in it. Im ordering the hose. The filter is also falling apart. ; ordrd 1 WD24X214 (Hose) and 1 WD22X10043 (Filter plate) and 1 WD22X10017 (Spray arm assy)

"Customer complaint is, GARAGE FRIDGE NOT COOLING AND IS HOT ON THE OUTSIDE OF UNIT. Inspected and tested refrigerator. Found the condenser fan was stuck. After 20 minutes the evaporator was only frosted over about 15 percent. Sealed system has failed. Refrigerator needs to be replaced."

"Customer complaint is, HAD OVEN ON 180 AND IT GOT EXTREMELY HOT AND STARTED BEEPING AND F2 ERROR CODE. Inspected and tested oven. Found the broil relay is sticking. Needs a new board, overlay and temperature sensor. Parts on order. ; ordrd 1 WB21X22134 (Temperature sensor) and 1 WB27T11312 (Board) and 1 WB27T11014 (Overlay)"

Complaint was unit has no power needs micro switches and holder and fuse. ; ordrd 1 WB06X10676 (Switch holder)

Right front burner element does not come on and the hot surface indicator light is on. Took oven apart and found that the glass tube in the center of the element is broken and when I tested for continuity in the blue white and blue wire to the element it tests as open. Ordered a new element and will be back on Monday to install. There was quite a bit of cooking oil built up throughout the front of the range so I cleaned a ton of that out with paper towels. The right front corner of the glass cooktop has cracks and they have silicone on it to keep it together. Have to be very careful when lifting up the top.; ordrd 1 WB30T10155 (Triple burner element)

Unit is a LG and has a compressor failure. Please send to autho. ; O-emld tckt

"The washer will fill with water but won't do anything else. The hinge on the left side is tight, seems like is is a lid switch issue. We stock the lid switch- WP8318084 (by FW)"

Found that the washer motor runs but then stops and time just counts down. MCU bad and door latch plastic is broke. Ordering parts and rescheduling.; ordrd 1 131763256 (Door lock) and 1 134743500 (MCU)

The oven is getting an F1 and F2 error codes. The convection fan also does nto work. The codes first came up during a clean cycle. It appears on of the microswitches on the door lock mechanism failed. I also ordered the convection fan motor. (by FW)

The Oven light does not turn on when they open the oven door or push the light button on the touchpad. The unit does beep when they push the button so the touchpad is good. It needs a new socket or a new main board. (by FW)

The fridge is not making any ice and the customer said it has a loud noise coming from the icemaker area. I suspect this unit has the iceball on the back. We will need to roll out the fridge and inspect it. (by FW)

This unit is dead. It plugs in under the sink and the customer tested for power there. This may need the fuse kit we stock. Part number is W10258275 (by FW)

"Customer complaint is, ICE MAKER QUIT WORKING . Inspected and tested icemaker. Icemaker cycled and filled with water. Told customer to try it and see what happens. I think its going to be good to go."

Installed new element and tested issue fixed. ; used 1 316075103 (ELEMENT) from stock

"Customer complaint is, Ec F2 & HAS TO RESET THEN WKS INTERMIT. Customer had the oven running for a hour and a half before I got here and it didnt give any errors. I inspected and tested oven. Oven turned on and cycled great for over a half hour and I never saw any errors. F2 error is a over temperature error. I replaced the temperature sensor. If oven continues giving error, we might have to replace the main board. ; used 1 12001656 (LONG TEMP PROBE) from stock"

"Need WB18T10407 . Also need a new ignitor. I ordered WB01K10112 clip and an ignitor. .; ordrd 1 WB13K10014 (Ignitor) and 1 WB01K10112 (Clip)"

Replaced a bad Icemaker. Cycled it and it cycled great and filled with water.; pckd up 1 5303918277 (Icemaker)

"Customer complaint is, NOT WORKING, JUST SHUTS OFF AFTER A FEW MINS. SENSOR CYCLE NOT WORKING. Inspected and tested. Found the timer has failed. Needs a new timer. Installed new timer and tested. Dryer is now fixed."

The unit is not recognizing that the door is closed. Customer replaced the door latch already. Ordered a new main board. (by FW)

The inner most coil of the FR triple burner is not working. Ordered a new burner. (by FW)

The issue is that the washer slowly fills with water when its off. Actually needs the water valves replaced. Quoted customer 267. Picking parts up today.; ordrd 1 5220FR2008F (4 way fill valve) and 1 5220FR2006H (1 way fill valve)

Dryer not drying well. Found zero airflow coming out of the vent outside. It was packed completely full of lint. Showed customer and I pulled all the lint out that was packed around the vent opening outside and now venta great. It also heats great. Runs out 155?. Also explain to customer that the lint light will flash when you turn it on to remind you to clean the lint trap.

"Customer complaint is, WONT START. Inspected and tested. Found the thermal fuse has failed. The bulkhead was 50 percent plugged. Cleaned out bulkhead and installed new fuse and tested. Airflow on outside of house is only 11mph and back of dryer is 31mph. Also found the heating element has failed. Needs a new element. Part on order. ; used 1 WP3390719 (THERMAL FUSE) from stock, ordrd 1 WP8544771 (Heating element)"

Replaced motor issue fixed.

Replaced washplate Issue fixed.

Complaint was unit not spinning needs lid switch. Ordered part. ; ordrd 1 3949247V (Lid switch)

I replace the field thermostat and watched temperatures. The dryer is now cycling as designed.; used 1 WP3387747 (ELEMENT) from stock

Complaint was unit pulses on and off. Needs new main board. ; ordrd 1 5304499076 (Main board)

"Complaint was unit leaking from spigot, There was so much calcium in tip it was making a mess cleaned it out and tested issue fixed."

The whole UI was dead. I replaced the UI assembly. Its working good now.

The oven door is hanging down and falls completely off. The door springs are broken that why the door drops. From the door dropping down the ovens frame is bent and not repairable. The front frame and door hinges would need to be replaced. I checked all available resources for the parts and nobody has a frame and the hinges are very expensive.

The customers water is over 20 grains. The door seal is disintegrating and wash impeller is falling apart. Im ordering the door seal and wash impeller. I advised the customer to have the water softener checked. ; ordrd 1 WP99002659 (Wash impeller) and 1 WP99003337 (Door seal)

The heater thermostat is shorted. Ordering the heater thermostat. ; ordrd 1 154290204 (Thermostat)

"Complaint was unit not draining, Needs new drain pump. Customer doesnt love dishwasher and will just replace it."

The dryer would not heat at all. I checked the dryer air flow from inside the dryer and it tested poor. I disconnected the dryer vent and now it tested good. The customer said the dryer vents out under the deck. The dryer vent needs to be cleaned. I found the rear hi limit thermostat is bad. I replaced the thermostat kit and its heating good now. The cause of the thermostat to fail is the poor air flow. If the dryer cant get the hot air out then the dryer will over heat and the thermostats will fail. It does this for safety reasons. I advised the customer to not use it until the duct is cleaned ; used 1 W11050897 (THERMAL FUSE) from stock