Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed August 11, 2023 to August 17, 2023
Model JS660SL2SS
Took broken socket out of oven, cleaned up the ceramic debris, installed bulb customer had, works great now.
“Nate communicated thoroughly, arrived promptly, fixed the issue very quickly. Nate is an outstanding technician as well as being personable and friendly.”
Terry H.
Model WRX735SDHZ01
I verified the left light switch h was broken. I replaced the light switch and its working good now.
Model WDT920SADM2
Customer complaint is, Our dishwasher shutoff at the end of its cycle and won't power on. I have tested power where it's plugged in and that's fine. I have also unplugged it for a few min to try to reset. No power or lights. Inspected and tested. Found no power at the outlet. Plugged dishwasher into the garbage disposal outlet and it turned on. I had customer reset breaker and started a heavy cycle and it was working great. I canceled and drained and started a service diagnostics cycle and there was no stored errors. Everything worked perfectly in test mode. Customer said theyve had issues with other breakers in the past. Hes going to switch out the breaker.
“Great job! Super friendly and completed the job early. Thank you!!”
Jamie B.
Model HMV8053U/01
Same thing happened about a year and half ago. Opened door and blew the fuse. Think its the same issue customer said opened the door before it was ready. Then no more power to any thing. Verified complaint. The fuse one the noise board blew. Replaced fuse now working. Checked all switches were working properly. Installed new switches and holder. Tested unit is working properly with out issues.
“Omega Force is the best! Knowledgeable, polite and communicative — technician Adam does excellent work!”
Brian G.
Model VIDV500
Dead. Not doing anything. Verified complaint. Checked voltage at outlet and that is good. Next checked power at the display. Removed the display board and found it came unplugged. Customer replaced the fuse himself and must have came unplugged. Plugged display into plug. Tested multiple times up and down and on each speed. Everything is working properly
“Adam solved the problem.”
Richard B.
Model KUDP02FRSS3
The customer complaint is the dishwasher does not start and the clean light flashes. I found the clean light is flashing 7 times which indicates a heating issue. I put into service mode then let run. I took an amp draw of the heater and I get 7.1 amps. I then canceled the service test and ran a normal. The dishwasher seems to be working and pumping water. After about 15 minutes the heater came on again. I inspected the board and connections. All looked ok. The drain pump is a little noisy and the wash pump sounds a little rough but it still washes. I suspect the wash pump may be stopping so its either a failing wash pump or main board. I advised to clean it with vinegar. Unit is operating good right now.
“Very professional, thorough, personable and helpful! Glad we found Omega!”
Sarah N.
Model LFXS29766S/01
The complaint was the whole unit stopped cooling very suddenly. Another service company was out and diagnosed the compressor had failed. Today I verified the compressor was bad. I used the compressor and filter drier that were sent to the customer by LG. I replaced both parts and updated the board. I leaked checked the system then pulled a vacuum. I recharged the fridge. I advised the customer to wait 6-8 hours for it to cool then 24 hours before he fill its back up.
“Phillip was very knowledgeable about how to repair my refrigerator. He was very professional and explained everything he was doing while he repaired it. He was efficient and thorough. I would highly recommend him and the company as a whole.”
Daren B.
Model HMV3051U/02
Customer complaint is, I have a broken handle. I have the bottom part that it needed. could you fix this? Installed new door handle. Microwave is now fixed.
“Matt was honest, professional and empathetic. I would trust him to repair any appliances that he works on!”
Susan B.
Model LA5558XSW0
Not agitating. Found the dogs were all worn down. Replaced agitator dogs and cleaned entire agitator assembly. Filled it with water and showed customer how it runs great now.
“Nate was friendly, skilled, and carefully answered questions about my dryer at no charge when he was there to fix my washer.”
Lynne J.
