"Machine is getting stuck. The washer is filling really slowly with cold water. They are going to clean out the inlet filter and let us know if that solves the issue. If they are still having issues, then schedule them. (by FW)"

The bake element is not heating. Broil works OK. The element looks OK. I am guessing the board is bad. (by FW)

BOTH COMPARTMENTS ARE ROOM TEMP. SOUNDS LIKE FAN IS RUNNING. COMPRESSOR IS NOT. (by FW)

The machine fills and drains but does not wash or spin. I am guessing the motor with the board on top is the issue. Don't forget abuot the fuse on the neutral line. (by FW)

The unti is not cooling at all. The fans are running and both compartments are room temp. The unit has a linear compressor. The customer is going to call LG since his unit is only 5 years old and have the compressor replaced for no charge. (by FW)

"Found that rollers are worn out and rattling loudly. Customer approved estimate. Replaced roller/belt kit, tested and dryer is running quiet and working good.; used 1 4392065 (REBUILD KIT) from stock"

The back left burner switch is shorting out badly. The switch for the front right is also shorting but not as bad. Im ordering both switches. She said the front right burner made a strange noise. I think it was from the switch but Im ordering the 2 big burners to have just Incas. I wont use the burners if it test good after I replace the switches. ; ordrd 2 W10823696 (Burner large)s and 2 WP7403P239-60 (Large burner switch)s

Dishwasher needs a new control board and latch. Board is NLA.

Evaporator freezing up. Found a bad defrost heater. Ordered new one. Coming back Friday.; ordrd 1 WR51X442 (Defrost Heater)

"Gasket falls out. Was in rough shape. Replaced gasket, used red glue to make sure it was extra secure.; used 1 W11196317 (DOOR GASKET) from stock"

Icemaker has been leaking water on right side of freezer. Found that the funnel was full of Ice. When it dispenses water the water cascades over the funnel. Causing ice build up on right side. Not covered by HSA. Quoted customer 251.50 for new water valve. Customer will think about it.

"Evap fan is really loud, there is some frost on the rear panel. We carry the board, sensor, heater and fan for this unit. (by FW)"

The unit is taking a long time to dry. From what the customer described. I am pretty sure the vent is the issue. They said it is getting warm but is not drying. The are going to disconnect the vent and run a load through and call us back with the results. (by FW)

Customer complains the dryer has no heat. I found a failed element. I replaced the filter element and tested the dryer. The wind speed at the side of the house was 19 mph and with speed it back to machine was excellent. Temps looked good. The dryer is now fixed.; used 1 WP3387747 (ELEMENT) from stock

"Bake and broil not working. Failed control board, I quoted The job via bluebook. See attached photos. Customer was very difficult to work with because of their disabilities. In the end I spoke with his sister Anna Lee her phone number is 608-345-8977. She stated she spoke with you and you told her that the 99 would be deducted from the parts and labor. I will leave this battle up to you Phil. Part needed WPW10363198. ; saved tckt"

The gas company was out because the customer had a gas leak because one of the burner knobs was turned and letting gas out. He then checked the co from the oven vent. I dont think he tested it correctly. I did find the bake ignitor was weak. I replaced the bake ignitor. For me the oven and cooktop is working fine. I found no issues with the bake burner or how it was heating the flame around the bake burner is good. There is no issue with the oven. The customer wants a quote for the inner door glass. The Sears parts diagram showed it was number 16 but does not list a part number for 16. ; used 1 5303935066 (FLAT IGNITER) from stock

I replaced the timer. I set to 60 min and let run for 10 min. The timer did advance over to 50.

I reinstalled the main control that was repaired. Its working great now. Heats up and the display does not flicker on and off.

"Customer complaint is, LITTLE TO NO WATER PRESSURE AND ICE MAKER IS FREEZING UP. Found the water valve has failed and is leaking and freezing up the water chute and ice maker. Removed water supply line from the valve and the water is really brown and chunky. The water supply line that goes from the valve to the filter is really brown from rust and needs to be replaced. Quoted customer $290. to install new valve, new water supply line from valve to filter and defrost the ice maker. I advised the customer to have the rusty water problem fixed before we do the repairs. Customer is going to call us and reschedule when they get it fixed. I think if we fixed it now there going to have the same problem again."

"The waterline to the dishwasher was connected to the same shut off as the sink. I had turned off the water to the dishwasher and didnt realize that. The waterline was not connected, since I had disconnected it to get dishwasher out, and was coming back Friday to install new sump assembly, and customer could not use dishwasher until I installed the new assembly. They turned on the water and water came out of the dishwasher line. Came back to reattach it to the dishwasher so they can use sink.; schdld next appmnt for 5/3 MON !"

"Dishwasher has been running fine when they have it connected to other outlets in the house. Told customer they will need to have an electrician fix the circuit or breaker. They tried multiple outlets and every time the dishwasher goes the entire way through the cycle with no issues.Not sure if this has to be billed as a redo since the customer did what I asked them to, and its an electrical issue not the dishwasher?"

"Washer sounds like an airplane and is leaking rusty water. Found a rusted transmission. Super rusted around transmission. Leaking lots of water. Told customer that HS doesnt cover it, but they do have Replacement Help. Phil or Dana can you please submit this for RH?; saved tckt , states that autho needed"

"Right door doesnt close unless you push it. Customer said shed prefer to have the white plastic hook off of the bottom of the door, so that she can close it without any resistance. I removed that. Also adjusted the fridge so its level now, not tipping forward like it was before. Door closes great and seals. I told her it naturally has a hitch to the right door. If she has issues with the door not sealing in the future, we will need to put that white hook/latch on (order a new one).Also has a cracked cover for the bottom drawer. Drawer is 145D on the parts diagram. Called sundberg to get the part number. They had no luck. Phil or Dana, can you see if you can find this part, and see if SP would approve it?; saved tckt"

Customer complains the washing machine doesnt respond or spin or drain. Upon arrival and inspection I found the motor was getting power but did not spin. I took the water pump off and spun the shaft by hand it started and it ran perfectly. The motor has a dead spot. I quoted motor and transmission since it was leaking oil. Customer will reach back out to us if they want to move forward with repairs.

"Selector button has failed on the main control board. Part number needed 523456 it will need the kit. Please call into Autho, order parts and schedule if they approve repairs ; ordrng 1 523456 (Controller kit), states that autho needed"

Complaint was unit not draining. Needs new drain pump and has a bad rear bearing. Customer will let us know if they decide to repair it. We need to order the pump if they want repair I didnt have one stocked on truck for some reason.But at this point they dont want repair.

Complaint was unit not heating. Has a bad vent disconnected and tested temps are great after disconnecting vent. He needs to have vent cleaned.

Bens appliance I believe over charged the system its way frosted Off of condenser and compressor. Needs a sealed system tech (Make sure you bill labor not our redo Bens appliance redo)***; O-emld tckt

"Complaint was unit, not washing well, some buttons not working, missing digits on display, not washing well, and noise and unit starts on its own if you close door. Sump inlet is broken, fan is very loud and bad, needs membrane and digit display. Wash pump is bad. Unit had a welded relay and starts running when door is closed. Some of these parts are NLA and cost is going to be expensive Please call autho and get approval if you can get parts. Also if we are repairing this unit Ill need 2 hours to repair. Blower WD26X10056Membrane WD34X11158 NLA Digit display WD21X10255 Main board WD21X10370Sump inlet WD18X10026Wash pump. WD26X10029 NLA ; O-emld tckt"

Complaint was unit not draining. And loud. Spider is broken and needs drain pump. Customer declined repair.

Complaint was unit not filling with water and loud. Has a bent spider and needs a main board. Customer will replace washer.

"Customer complaint is, OVEN NOT WORKING WELL, WON'T MAINTAIN ANY HEAT. Found the bake relay on the board has failed. Needs a new board. Installed new board and tested. Oven is now fixed."

"Customer complaint is, OVEN OR BAKE BUTTON SCREEN SHOWS 'F3' AND BEEPS OFF/ON. F3 error is a sensor error, but the sensor tested good. Found the ignitor has failed. Installed new ignitor and tested. Oven preheated to 350 and is working great. Im pretty confident the ignitor is the only issue, but if they continue to have a issue, we should order the board, overlay and sensor before we go back. Part numbers are 5304518661, 316220725 and 316217008.; used 1 5303935066 (FLAT IGNITER) from stock"

"Customer complaint is, LOWER OVEN DOES NOT WORK. Found the lower oven bake element has failed. Installed new bake element and tested. Oven is now fixed."

"Customer complaint is, BR BURNER WONT SHUT OFF- CUST SHUT OFF CIRCUIT BREAKER- SAYS BUTTONS NOT WORKING. Found the back right burner switch has failed. Installed new switch and tested. Burner is now fixed."

"Bin that was shipped was wrong part, too small. Ordering correct part and rescheduling.; ordrd 1 Aap34518203 (Shelf bin)"

The dishwasher was dead. I pulled it out and the dishwasher was unplugged from the outlet behind it. The power cord was stretched tight. I gave it more slack and reinstalled the dishwasher. Its working good now.

"Found that there was a garbage disposal drain plug. Popped out plug, tested and dishwasher is draining and working good."

"Replaced control board, tested and microwave is heating and working good."

"Replaced UI, tested and LED now is clear and can see what fridge is set at. Refrigerator is working good."

"Replaced sump/motor assembly, tested and dishwasher is running and all functions are working good."

The dishwasher makes noise as soon as the door is shut. It sounds like the drain pump comes on. The bottom spray arm also never moved. the top spray armo moved nicely. I would clean the filters and find out whats makeing the noise. (by FW)

"The permamnent press cycle is not drying clothes well, all the other cycles work well. I talked to the customer about sensor dry and making sure there are like items and not a small load. She is going to try it out. She can also use normal cycle and turn the temp cooler if she would like."

I replaced the failed some for assembly and watch for leaks. I found out leaks. I tested water and found water to be testing hard. I recommended a citric acid base cleaner one time and then get her softener adjusted. The dishwasher is now fixed.; pckd up 1 WPW10482482 (Sump with pump)

The standpipe that the washers drain into is leaking. They need to get a plumber out to see why the pipe is backing up. Please close this out. (by FW)

"apparently, previous company was out and fixed dryer and pushed it back and now its leaking.Autho: Gas line from wall to dryer is leaking. Flared part of gas line is cracked and threads are stripped (see picture) need plumber to replace/flare out gas lines.; saved tckt"

"Customer complaint is, FREEZER & ICEMAKER NOT WKG. Found some ice in the ice maker fan. Defrosted fan and tested. Fan is working great and everything else seems to be good. I dont know why there was ice in the fan, but temperatures are good in FF and freezer compartments."

The upper oven was not lighting the first time. After I checked the the bake ignitor the upper oven started working. I checked it for a third time and now the bake ignitor tested bad. I replaced the upper oven bake ignitor. The lower oven and upper oven broil is working. The cooktop is also working good. ; used 1 5303935066 (FLAT IGNITER) from stock

"Dryer not drying. With vent connected it runs at 230. With it disconnected at 190. 22mph behind dryer airflow. 18 outside, just after 8 feet.Also had a broken door latch, and metal is bent up around the latch area. Did my best to get the metal around the latch bent back how it should be. Put new latch in that latches much better, but the latch has play and doesnt stay super secure. No way to make it more secure.Also checked wash that was spinning out and clothes still somewhat wet and bearing seems to have some play. So told customer to get vent cleaned. And explained that the dryer door was probably periodically popping open during dry cycle. And also to keep an eye on how wet clothes are after wash. ; used 1 279570 (Latch) from stock"

"Washer intermittently drains/spins. Found that the timer contacts is bad, can wiggle knob and get washer to advance. Washer would need new timer. Customer will think about and will call back if they want to proceed. (Even with discounted rate)Timer wp22001255 $182.77 F12 labor = estimate $286.42"

"Found that the micro switch was bad and tripped the fuse. Replaced microswitch and fuse. Tested and microwave is heating and working good.; used 3 ES0496 (MICRO SWITCH), and 1 20AMPFUSE (20 AMP FUSE) from stock"

The fridge and freezer were still cooling. I replaced the main board .

"I replaced the failed start switch and timer knob. The dryer is now starting and running as it should. Note temperatures exceeded 350° with vent connected disconnected it cycled perfectly. The dryer vent is blocked and must be fixed before the dryer is used. I notified the customer.; used 1 WE1M654 (TIMER KNOB), and 1 WE4M519 (GE START SWITCH) from stock"

"Fridge freeing food, eggs specifically. Customer was loading the fridge improperly the eggs were sitting right in front of the air inlet. I took temperatures and found the fridge to be 40°F throughout. The freezer was at 2 1/2°F which is perfect. The customer was keeping the temperature at the recommended 38° setting. I recommended the customer make a few behavior changes with loading the fridge as well as adjusting the temperatures upward as needed giving 24 hours after an adjustment to see progress. No issues were found with the fridge its cooling as designed."

Customer complains dishwasher is loose in the cabinet and the door will not open all the way. Upon arrival and inspection I found a magnetic child lock was stuck on the back side of the door panel. This was keeping the door from opening completely. The right hand mounting bracket had fallen loose and screw had fallen out. I move the mounting brackets to the top of the unit leveled it and anchored. The dishwasher is now fixed. Please call and collect customer was in a meeting.

Customer complains that the washing machine leaks and its really loud during the spin cycle. Upon arrival and inspection I found the rear main bearing is failing there is a 1/16th to an 1/8th inch play in the bearing. There is evidence that the door boot has been rubbed thin due to this failure. If we repaired we would need rear tub spin drum assembly with spider and new door boot. Please call Into authorizations for replacement.; saved tckt

I replaced leaking water in the valve and tested the dishwasher. The dishwasher is now fixed. please call and collect from Mike st the management office.

"Found that the evaporator fan motor is shorted. Power going to fan but not running. Part is discontinued NLA. Generic fan motor doesnt line up and fan blade hit edge.Can you search for part and see if it is available anywhere? Then give quote.; saved tckt , states that autho needed"

"Washer wont drain/spin. Washer not sending power or drain pump also wont go into service mode. Appears that it locked up. Did power cycle, tested and washer now drains and spins. Ran quick cycle and washer completes. Brown out? I explained to customer to try and reset power if happens again. If constantly happening customer will call back. Washer is working good as Im here."

Found that when motor runs and gets hot it stops mid cycle and just buzzes and wont agitate or spin. Needs motor and motor coupler. Called and left message with owner with estimate and to call office if they want to proceed with ordering parts and repairing. Motor (wp661600 $160.99) motor coupler (285753a $21.54) quoted $315.92 total.

"Confirmed that washer needs a new transmission and clutch. It was working really hard and not spinning out, and the motor started overheating. Quoted the customer at 4:25 for a new clutch and transmission. Told her if the motor is compromised that motor would cost an additional $180. She is going to talk it over with husband. Call her tomorrow to follow up."

The door switch is broken. Ordering the door switch. ; ordrd 1 WP3406107 (Door switch)

The control fuse is blown. The door is real hard to open. This model needs the door latch assembly updated kit and the new 20 amp fuse. The office will call it in the AHS. The part is on back order. Kit 5304523454Nothing was ordered. ; states that autho needed

I verified the tub bearing was bad and loud when it spins. I replaced the tub bearing assembly. Tested and its much better. ; used 1 W10435302 (CABRIO BEARING KIT) from stock

Getting a few pressure sensor error codes. Ran test mode twice and it passed. The customer said when she plugged it back it the washer started to fill. Ordering the sensor. Pressure sensor WPW10448876F5-e4 F8-e1 f3-e1 f8-e3 ; ordrd 1 WPW10448876 (Sensor)

I found the belt was broken. I replaced the belt. Its working good. ; used 1 WP40111201 (BELT) from stock

Customer complains that the washer will not finish cycles. It makes an intermittent beeping noise at different times and wont always finish. Upon arrival and inspection I could find no stored error codes. I tested the washer and it ran perfectly. I checked all the Molex connectors me and sure that had good connections. No issues were found

"Complaint was unit not spinning, has a bad transmission Customer declined repairs."

"Complaint was unit loud. Replaced idler, not an easy repair unit stacked in closet. Issue fixed. ; used 1 DC93-00634A (IDLER PULLEY) from stock"

"Complaint was unit not heating and gas smell. Gas valve is bad. Tried coils didnt fix it. Unit also had a small fire in unit as well. And kink in the gas line behind unit and hard piped. Ordered new valve but customer needs to call us when gas has been updated and repaired. Also vent has to be cleaned.Customer will call and schedule when gas has been fixed. Also customer was very apprehensive about repair, though I was maybe trying to take advantage of her, I tried very clearly explaining that she has a good machine and that I would fix it. I told her I could ask for a cash out but she said no just fix it but was still worried about it.......; ordrd 1 280119 (Gas valve)"

Installed new drain pump. Call and collect please.

"Customer complaint is, spring that holds door broke. Installed new spring and tested. Dishwasher is now fixed."

"Customer complaint is, DOOR GASKET ISSUE. Found the right FF door gasket is ripped. Installed new door gasket. Refrigerator is now fixed."

Had a bad lid latch. Installed new one. Runs and locks/unlocks great now.

Came and installed the new sump assembly and realized when it came to the final two wires to connect that it was not the right sump assembly. Had to order another one which is a different part number.; ordrd 1 Dd82-01065B (Sump assembly)

"Still not draining. Confirmed drain line clean. Has a bad drain pump. Since some labor was charged last time, I took most of the labor off of this repair. Charged blue book for the part. Replaced, filled it with water, cancelled the cycle and it drained perfect.; used 1 A00126401 (DRAIN PUMP) from stock"

"Leaking out front. Replaced torn boot. Runs great now, no leaks."

"Customer complaint is, DISP ONLY WKS IF TAB IS HELD CERTAIN ANGLE. Took apart and inspected dispenser assembly. The only thing I see is the paddle assembly button that contacts the switch is a little worn. Customer approved installing new lever. Installed new lever and tested. Water is now dispensing great. Refrigerator is now fixed."

"Customer complaint is, HAS POWER BUT WON'T TURN ON. Found the main board is fried. Needs a new board. Installed new board and the board I got is bad. Installed second new board and tested. Dryer is now fixed."

"Customer complaint is, WATER ON TOP OF COUNTER WHERE SAFETY VALVE IS FOR DW? Found the water was coming out of air gap on the back of the sink. Took apart air gap and it looked good. Found there was a little bit of buildup in the hose that goes from the air gap to the garbage disposal. Sucked it out with my vacuum and now its draining great. Advised customer to have a plumber come take a look at it, they might need to redo the plumbing underneath the sink to keep this from happening again."

"Running loud and wont latch. Bad lid latch assembly and bad bearings. Replaced bearings and latch, works great now.; used 1 W10435302 (CABRIO BEARING KIT) from stock"

Complaint was unit not heating needed thermal Vent is bad issue fixed but vent needs cleaned. ; used 1 6931EL3003D (THERMAL FUSE) from stock

"The evap is totally frozen solid, both compartments are too warm. Ice is melting. This unit is from the early 90's. Hopefully it is a timer or a bi metal. They are going to defrost it so they can get it cooling again. (by FW)"

The dryer tumbles nicely and works well on air fluff. She gets a gas smell when heat is selected. I am guessing coils. (by FW)

"Not draining. Vacuumed all water out. Took apart sump assembly. Didnt find much debris in there. Cleaned it out, verified that I could suck water through well. Filled dishwasher three times and drained three times and drained great each time."

Washer tub filled and overflowed and flooded basement. Found that water valves are rusted and shorting out and Im guessing the solenoid stuck on and constantly ran. Also replaced both pressure sensor switches. Comes as a kit with new pressure hoses. Ordering parts and rescheduling.; ordrd 1 Wpw10144820 (Water valve assembly) and 1 Wpw10403282 (Pressure switch assembly)

The drain pump would not drain out the water. I found the impeller on the motor was loose. I replaced the drain pump and now its working good. ; used 1 4681EA2001T (DRAIN PUMP) from stock

customer complained of a loud noise. Upon arrival and inspection I found the unit had to come home for mice. I cleaned it thoroughly as well as replaced the idler. the dryer is now fixed. Note the customer had had service previously and already paid for an idler that was uninstalled. I know this is outside normal bounds but I did this for her because shes a good returning customer will continue to send us business. The dryer is now fixed.

I replaced the infinite switch and tested the range. It is now fixed. Please send a invoice via US mail thank you.

Customer complains that the fridge freezes food in the fresh food section. She has had many issues over the last few months and will only accept replacement. I suspect The fridge has a sealed system issue is running overtime causing the freezing. I know Paul and Delton both have had this issue after replacing both the board and the thermostat. See SD quickpics for all the previous notes from Centerpoint gas. One way or the other this either needs to go to authorizations or be transferred for a failed sealed system. Note this customer was extremely agitated when I arrived incredibly unhappy I dont feel there is anyway to please her outside of a replacement. I recommend distancing ourselves as she is a time bomb. When I arrived I measured 34 at the back bottom corner of the fresh food section. I had mid teens in the freezer section. The manual air valve was in the optimal position for warming up the fridge and cooling the freezer the temperature was adjusted accordingly with what the owners manual said. for her issue. There is a note from Centerpoint gas that says theres no further repair possible on this refrigerator.; saved tckt

New issue bill for labor. Customers new complain is the dryer makes funny humming noise during the cycle after they had the dryer vent cleaned. Original complaint was dry are not drying this is due to a bad vent.Upon arrival and inspection I watch the dryer cycle and after the third cycle the gas valves begin to chatter. I replaced the failed coil kit and watch for five more cycles. The noise went away. The dryer is working as designed.; used 1 5303931775 (COIL KIT) from stock

"Replaced water valves and UI board, tested and washer turns on/off every time and no longer leaks from valves. Washer is working good."

Customer complains to cycle will not complete and the dishwasher is not working and getting an F2 error. Upon arrival and inspection I found a single drawer unit. The dishwasher was heavily contaminated and the rotor would not turn freely by hand. I removed the spray arm filters and rotor assembly and found mineral chunks keeping the unit from spinning freely. I cleaned it and put it back together the rotor spins more freely but not as it should. The contamination is so bad the unit is unable to work as designed. Please call Into Authorizations as I dont know if they will do anything to help this customer due to the extreme contamination. The customer will call us back on Monday morning and tell us if the unit has recovered after use I have a citric acid base cleaner over the weekend.; saved tckt

Customers concern is that the air fry option is not working as designed. They feel the fan is not working during the cycle. I called and spoke with technical support theres very little documentation on this new model. After having a conversation with them I checked voltage from the main board down to the convection fan assembly. I found 120 volts AC at the fan but the fan was not turning. The fan blade and fan spins freely without obstruction. The unit needs a fan - eau61865305 it appears that they have zero at the factory currently per Marcone. Please source part and see quote attached an SDquick pics.; saved tckt

I found ice build up all over the ice bucket and Im the ice compartment. After I was able to get the ice housing out I found that the fill tube was no straight and slightly bent to the left. Per the Lg bulletin I bent the fill tube to the right so the water goes in the middle of the fill cup and will not spray out the top. I did two fill test and water does not drip out the fill cup.

Complaint was unit timer not working right. Needs new console and timer. This is a rental and they will let us know if they want repaired. Quote is $515.00 roughly. Unit is about 5-8 years old

"Customer complaint is, NOT COUNTING DOWN, KEEPS RUNNING AND RUNNING AND RUNNING. Inspected and tested washers. Everything was working great and there was no stored error codes. Customer put on a load of clothes on a normal cycle and I watched it the whole 60 minutes and it ran through great. Washer is operating normal for me."

"Gas leaking from burner valve. Replaced, tested all burners with blue liquid, no leaks and works great now."

Dishwasher stopped mid cycle with water still on bottom and soap dispenser not opened. I ran test and completed. Ran quick cycle and dishwasher went through to dry cycle.Dishwasher is working good as im here. Im guessing maybe something was pushing against the door and it popped open and stopped cycle when washing because all functions are working as Im here. No faults found.

"Found that mounting brackets broke and loose in cabinet. Leveled out dishwasher, secure to cabinet, tested and dishwasher is level and secure. Dishwasher is working good.; used 2 WP8269145 (MOUNTING BRACKET) from stock"