Service History 108 - Omega Force Appliance Repair

We serviced a

LG WASHER STACKED++

Model WM2250CW

Near Eden Prairie, MN 55346

Phillip

Job Details: 07/20/2023

Water was leaking from the cold water valve solenoid. Replaced the cold water valve. I put the washer back together and leveled it. The washer and dryer are working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFAF00

Near Minneapolis, MN 55427

Phillip

Job Details: 07/20/2023

The customer complaint is the freezer is not keeping cold enough. When I arrived the fridge was plugged in but turned off. I turned it back on and removed the evaporator cover. The compressor and the fan is running. The evaporator coils is slightly cold but no frost is building up. The unit has a sealed system leak. The leak is most likely in the cavity. I advised the customer it would be better to replace the refrigerator.

We serviced a

WHIRLPOOL RANGE

Model WFG510S0HW1

Near Minneapolis, MN 55414

Phillip

Job Details: 07/20/2023

The customer complaint is the bake sparks but does not light gas. I found that only the broil was sparking but not the bake electrode. I opened the storage drawer and found a flat cookie sheet has fallen back and was grounding against the electrode. I moved the stuff in the drawer and now the bake works every time. No other issues found.

We serviced a

MAYTAG REFRIGERATOR

Model PTB2153DRQ

Near Champlin, MN 55316

Matt

Job Details: 07/20/2023

"Customer complaint is, LEAKING INTO THE FF SECTION FROM FRZ. Inspected and tested. Found the drain was plugged. I cleaned drain out and now its draining great. Refrigerator is now fixed.

We serviced a

KENMORE WASHER

Model 417.430422

Near Saint Paul, MN 55117

Phillip

Job Details: 07/20/2023

"The customer complaint was the washer would just fill with water and never stop. Then the washer was not draining or something. I found the drain hose was laying in the ground behind the washer. If the hose is in the ground then all the water can drain out and it will not stop filling. There is a floor drain to the left of the washer so all the water was going into it. I started the washer on a normal cycle. The washer filled and then started a wash. I put to final spin, the washer drained all the water out. The washer started to spin and it did get up to the high speed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Saint Paul, MN 55104

Delton

Job Details: 07/20/2023

Customer says it is freezing food in fresh food section. Found that on this model it tries to satisfy the freezer. Found that there is a sealed system leak based on frost pattern so the freezer will keep running causing the food to freeze in fresh food section. Refrigerator is just under 5 years old and i suggested to call whirlpool and see what they will cover.

We serviced a

DANBY REFRIGERATOR

Model DBC2760BLS

Near Minneapolis, MN 55417

Delton

Job Details: 07/20/2023

Beer/wine fridge is at room temperature 68 degrees. Compressor is running and all fans are running but no frost pattern. Sealed system leak. I informed customer of major repair and rough cost and customer declined and will replace.

We serviced a

LG DISHWASHER

Model LDP6809SS

Near Minneapolis, MN 55431

Delton

Job Details: 07/20/2023

"Replaced motor from LG. Tested and no more squealing, Dishwasher running and working good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHEXTD00

Near Coon Rapids, MN 55433

Matt

Job Details: 07/20/2023

"Customer complaint is, WHEN THE FREEZER DEFROST IT LEAKS WATER. Inspected and tested. Found the defrost drain was plugged solid on the back of the refrigerator. Cleaned out drain and defrosted drain pan. Water is draining great. Refrigerator is now fixed."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Elk River, MN 55330

Matt

Job Details: 07/20/2023

"Customer complaint is, LEAKING FROM THE FRONT. Inspected and tested. Found theres at least 4 holes in the door bellow. Needs a new bellow. Installed new door bellow and tested. Washer is now fixed."

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ3

Near Burnsville, MN 55306

Delton

Job Details: 07/20/2023

Dryer tumbles but doesnt heat. Customer said that there was a lot of lint in the lint filter when dryer stopped heating. Thermal fuse is open and cut power to heat. Customer approved estimate. Replaced thermal fuse and cleaned it inside dryer of lint. Tested and dryer is heating and cycling heat normally. I informed that lint trap needs to be cleaned every load. Dryer is working good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near St. Cloud, MN 56301

Seth

Job Details: 07/20/2023

"Leaking, parts on order.; ordrd 1 W11087376 (Sump)"

We serviced a

BEKO REFRIGERATOR

Model Bffd3624ss

Near Eagan, MN 55122

Delton

Job Details: 07/20/2023

"E9 error is ice maker error. Went in diagnostics and ice maker didnt fully cycle. Tech support said if it shows E9 error its is %99 of the time ice maker is bad and needs to be replaced. Tech support said new board was not needed and is only recommended if weird ice maker issues are happening. Looked on marcone and shows out of stock.Please find and call customer with quote.Ice maker 5931630100; saved tckt , states that autho needed"

We serviced a

BEKO DISHWASHER

Model DUT25401X

Near New Brighton, MN 55112

Matt

Job Details: 07/20/2023

"Customer complaint is, LEAKING. Customer fell on door. I cant find any visible damage. Door is perfectly square and closes nicely. Hinges look good. Its leaking quite a bit from the door on the left side and less on the right side. The door seal is good. I cant find exactly what is causing it. I dont even know were to start on this if we were to replace anything. Can someone call Beko and see what they want to do with this. ; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model D5534

Near Minneapolis, MN 55424

Phillip

Job Details: 07/20/2023

"Water is leaking past the right side of the dishwasher door while its running. I pushed and held the door closed but it still leaks. The door does drop below 90 degrees but just a little. I cant tell if it just needs the gasket and or the door hinges. Please call the customer with a quote. I may need extra time to replace the hinges. Im not sure how long it takes. Door gasket 700310Hinge right 727771Hinge left 727779; snapped 4 QuickPics, states that autho needed"

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD603ZW

Near Chanhassen, MN 55317

Adam

Job Details: 07/20/2023

"See photos. Unit is leaking water and giving code. Verified complaint water inside cabinet. The water is over the cabinet board. Will need a new board. Unit is leaking from the top. Found a few things. The unit is sealing and leaking. Found the back inside the unit there is a door latch thats broken. Request both right and left. Add photo of part. Also the unit is sealing on the left side. Will need the actuators. Added photo of that part. Not able to look up parts will need office to source. Please follow up with customer. ; snapped 3 QuickPics, states that autho needed"

We serviced a

SAMSUNG WASHER

Model WF42H5400AF/A2

Near Saint Paul, MN 55104

Delton

Job Details: 07/20/2023

"Replaced hose, tested and no more leaks. Washer completed quick cycle and all functions are working good.Customer approved to be charged with card on file with credit card fee. And email customer.; saved tckt"

We serviced a

GE MONOGRAM++ REF BUILT IN++

Model ZISB420DXA

Near Eden Prairie, MN 55347

Adam

Job Details: 07/20/2023

Unit not cooling. Displays are dead. Verified complaint both displays dead. Will beep when pressing the button. Tried a hard reset. Display flashed for a second then went out. Board is making loud high pitch noise constantly. Unit has a bad board. Quoted and rescheduled customer. Ordered part from Marcone; ordrd 1 WR55X11070 (Board)

We serviced a

BOSCH RANGE

Model n/a

Near Eden Prairie, MN 55347

Adam

Job Details: 07/20/2023

Customers complaint. Microwave is dead. Used all dolly and removed the oven/microwave combo built in. Disassembled and started to test for voltage. Right away found wasnt getting power to unit. Oven has power. Found the outlet on the oven which supplies the power. Nothing. Disassembled side of unit and more to come get to fuse and board on oven. Found the fuse blew going to the microwave from the oven. Which is common on these. Quoted customer. Left voicemail for customer waiting to hear back. Add photo of estimate ; snapped 1 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25CQXHW00

Near Elk River, MN 55330

Matt

Job Details: 07/20/2023

"Customer complaint is, WATER DISPENSER IS NO WATER TUBE, NOT GETTING DIRECTED IN THE GLASS. Inspected and tested. Found the plastic piece that directs the water down into the cup is broken off. They dont make this piece anymore, but have a substitute part. Parts on order. ; ordrd 1 8201537 (Dispenser fitting) and 1 WP2180226 (Bracket)"

We serviced a

BOSCH REFRIGERATOR

Model B36CT81SNS/04

Near Eden Prairie, MN 55347

Adam

Job Details: 07/20/2023

Customers complaint unit not making ice. This is an ice making in the freezer. Put unit in ice maker harvest and found its frozen. Its stuck in flex position and wont go back. Unit needs a new ice maker. Quoted customer for new ice maker. See photo of estimate. ; saved tckt

We serviced a

GE MONOGRAM++ DISHWASHER

Model ZDT925SPN5SS

Near Annandale, MN 55302

Seth

Job Details: 07/19/2023

Customer is concerned about the seal on the door of the dishwasher. I inspected and tested it. The unit is working great and now leaks or other issues could be found.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Saint Michael, MN 55376

Matt

Job Details: 07/19/2023

"Customer complaint is, STARTED BY ITSELF AND WATER STAYING IN GASKET. From what the customer was explaining, it sounds like the drain pump was running continuously until he unplugged it. I get a stored F3E1 error, which is a water level system error. I removed the airtrap assembly on the back of the washer and it was clear. Also removed the drain filter and it was clean. Ran washer through quick diagnostics and everything worked great and no errors. I installed new pressure sensor and started a quick cycle and about 2 minutes in gave me a F3E1 error and started running the drain pump continuously. Installed new pressure sensor hose and still get the error. Installed new main board and now washer is working great. Washer is now fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVY04

Near Maple Grove, MN 55311

Phillip

Job Details: 07/19/2023

The freezer temp was around 3 degrees and the average fresh foot temp I got was 37. The customer has a thermometer on the top shelf under the cold air vent. The thermometer was around 30 degrees. I pushed the down button until I got all minus signs. The fridge should have turned off immediately. The fans stayed on and the compressor stayed on for a few minutes after it was off. I replaced the jazz board and replaced the damper control. I programmed the new board to version 12. I advised the customer to move the thermometer away from the vent and go by what the food is doing versus the thermometer.

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Buffalo, MN 55313

Seth

Job Details: 07/19/2023

I removed the plug from the new disposer and tested the dishwasher. It is now working great.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Minneapolis, MN 55416

Adam

Job Details: 07/19/2023

Installed new display. Tested everything is working properly and light is off now.

We serviced a

SAMSUNG DRYER

Model DV36J4000EW/A3

Near Minneapolis, MN 55442

Phillip

Job Details: 07/19/2023

The customer said the dryer smells like its burning when its running. The customer had the dryer pulled out and the dryer duct that goes into the dryer pulled out and laying on the ground. I put the duct back together. I then was able to run the dryer and yes it smelled. I tooled the dryer apart and just found lint build up. I vacuumed all the lint and put the dryer back together. It sounds good and smells better.

We serviced a

LIEBHERR++ REFRIGERATOR

Model CS2062

Near Minneapolis, MN 55419

Adam

Job Details: 07/19/2023

Installed new part from last diagnosis. Once the fan was installed. Cleaned out the condenser and tested fan. Now working properly. Reassembled unit and now unit working properly

We serviced a

MAYTAG DRYER

Model mgdb835dc4

Near Saint Michael, MN 55376

Matt

Job Details: 07/19/2023

"Customer complaint is, THERE IS A HIGH PITCH SQUEAL WHEN OPERATING. Inspected and tested. Found the idler pulley was seized up. Customer approved repairs. Installed new idler pulley, cleaned up rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

MAYTAG WASHER STACKED++

Model MHW5630HW0

Near Minneapolis, MN 55406

Delton

Job Details: 07/19/2023

"Customer says the washer will pop the breaker and stop mid cycle and will be full of water. I checked errors on both washers and both had F8E1 error which is water error. I ran quick cycle with load of clothes in both washers and dryers. Both washers completed cycles with clothes being spun out. Checked for errors and no errors. I could not replicate issues of what customer was experiencing. They said it has been happening for a week. No problems as im here. Both washers and both dryers are working. I told them to run extension cord to another outlet and see if problem still happens to where it trips the breaker.

We serviced a

GE DISHWASHER

Model Pdt775syn2fs

Near Saint Michael, MN 55376

Matt

Job Details: 07/19/2023

"Customer complaint is, BOTTOM ARM DOESN'T APPEAR TO BE WORKING. DISHES ON BOTTOM ARE DIRTY. RAN WITH DOOR OPEN, ARM NEVER MOVED. Inspected and tested. Found the diverter disc magnet was covered in metal shavings from the water. Ive seen this a few times already in the past. Theres no good way to clean it off. Dishwasher needs a new diverter disc."

We serviced a

LG RANGE

Model LRG3081ST/00

Near Minneapolis, MN 55416

Phillip

Job Details: 07/19/2023

The customer said none of the burners would spark to light the gas. Today it was working fine. I gave a quote for replacing the spark module. Replaced the module. Its working good.

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Clearwater, MN 55320

Seth

Job Details: 07/19/2023

I installed the lid switch and updated the software. The washer is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Clearwater, MN 55320

Seth

Job Details: 07/19/2023

"I replaced the hub, wash plate, and bolt. I tested the washer it now spins as designed.

We serviced a

LG WASHER

Model WM2487HWM

Near Rogers, MN 55374

Matt

Job Details: 07/19/2023

"Customer complaint is, CODE OE NOT DRAINING. RUNS ABOUT 10 MIN THEN WONT DRAIN. WE HAVE CLEANED OUT THE FILTER. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed.

We serviced a

GE REFRIGERATOR

Model PYE22KSKESS

Near Eden Prairie, MN 55347

Adam

Job Details: 07/19/2023

Unit not cooling properly. Bottom drawer and shelf freezing. Hooked up SmartHQ. Found the error for the bad evap fan. Replaced fan. Updated software tested and now working properly.

We serviced a

LG REFRIGERATOR

Model LFX28968ST

Near Shoreview, MN 55126

Phillip

Job Details: 07/19/2023

"The customer said it just stopping cooling well. They had 2 other service companies out and both of the technicians tapped into the system and checked the pressure. They both said it was a bad compressor. The techs left their taps on and then crimped the tubing. I was unable to get before pressures. Just going off how its working and how suddenly it stoping cooling I diagnosed and bad compressor too. I replaced the compressor, filter drier and updated the board. I checked for leaks and then pulled a vacuum. I recharged the system. The low side was in the upper 20s and dropping and the hi side was around 100 and moving. I advised the customer to wait 6-8 hours for it to cool down and 24 hours before they fill it back up."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD1821MSOA

Near Shakopee, MN 55379

Adam

Job Details: 07/19/2023

Unit not running. Found all the buttons not working. I removed the door outer panel to start testing. Found the micro switches not engaging all the time. Adjusted the door latch and now unit is working properly. Lubed it up and did all I can do to make sure its working properly. Unit is operating correctly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Maple Grove, MN 55311

Matt

Job Details: 07/19/2023

"Customer complaint is, ERROR PO, MAKING A LOUD NOISE AND NOT COOLING. Inspected and tested. The PO error was not on the display when I got here and I couldnt get it to give it while testing. Found the FF compartment was 60F and freezer was 6F. The evaporator fan motor has failed and the top lights in the FF compartment are blinking. The left rear light has failed. Refrigerator needs a new evaporator fan motor and 1 LED light. Installed new evaporator fan motor with harness and top left rear light in the FF compartment. Tested and everything is working great. Refrigerator is now fixed."

We serviced a

SAMSUNG DRYER

Model DV328AEW/XAA

Near Eden Prairie, MN 55344

Adam

Job Details: 07/19/2023

"Unit not operational. Verified complaint display all works but wont start. Disassembled unit and found a broken belt. The idler pulley was cracked which caused the belt to tear. Quoted. Installed parts. Cleaned out lint and oiled the roller. Reassembled unit and tested. Unit is now working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Minneapolis, MN 55417

Delton

Job Details: 07/19/2023

Replaced turbidity sensor and water valve. Tested and no errors. Dishwasher is running and working good.

We serviced a

SAMSUNG WASHER

Model WV60A9900AV/A5

Near Medina, MN 55340

Phillip

Job Details: 07/19/2023

"The whole washer is completely dead. I tried hass but it would not connect to the washer. The rear main pcb has power and the fuse on the board is good. I would like the front user interface pcb and the rear main pcb. I added part numbers and many pics. I did get the door open so I could take a picture of the model tag. Please get approval for both parts and then contact the customer. I need extra time so I can pull the washer and dryer out . The washer is very heavy so I need to use my air sled. Assy PBA DC92-02945AMain pcb with harness DC92-02508D; snapped 8 QuickPics, states that autho needed"

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Eagan, MN 55121

Delton

Job Details: 07/19/2023

Suspension rod popped off again (see picture) so would that means the rods would need to be replaced since it keeps popping off. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 W10780048 (Suspension kit)

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Minnetonka, MN 55305

Phillip

Job Details: 07/19/2023

"When it spins with a load the washer shakes around very bad and the tub bangs the sides. No fault codes. The board is not shutting the washer down and goes right into a spin. There are no fault codes. The suspension rods are stretched out and the tub bounces up and down. It will need the control board and suspension rods. I gave quote and they will let us know. ; snapped 1 QuickPics, states that autho needed"

We serviced a

ASKO++ DISHWASHER

Model DBI664IXXLS.U

Near Minneapolis, MN 55424

Delton

Job Details: 07/19/2023

"Replaced drain pump and drain hose. Tested and dishwasher now drains fully and is working good.Customer didnt have check or debit. She approved to charge card on file and is aware that credit card fee would apply.; saved tckt , states that autho needed"

We serviced a

GE REFRIGERATOR

Model GSS25GMPECES

Near Dayton, MN 55369

Matt

Job Details: 07/19/2023

"Customer complaint is, ERROR CODE AND ICE AND WATER DOESNOT WORK. Inspected and tested. FF compartment was 40F and freezer was 2F. When you push in the water paddle, err appears on the screen. If you power cycle it the water works perfectly for a couple minutes and then gives a error. I removed the filter board and its all corroded. Needs a new filter board part number WR55X35485 and filter part number XWFE. I quoted customer $550. to install both. Customer has to get approval and will call the office. ; O-emld tckt"

We serviced a

GE REFRIGERATOR

Model PSI23MGTABV

Near Eden Prairie, MN 55347

Adam

Job Details: 07/19/2023

Unit stopped cooling again. Found same relay burnt out. Quoted customer for new board installed board. Started unit and compressor kicked on and sounded good. Reassembled unit and getting ready to go and the compressor stated making louder noise and blew the same relay on the new board. The compressor is bad. Gave customer rough idea about sealed system repair said labor alone is 660. I would fix the relay again once compressor replaced. Looks like compressor is over 500 dollars so he is going to look around first then let us know. ; used 1 WR55X10942P (MAIN BOARD) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM6

Near Maple Grove, MN 55311

Matt

Job Details: 07/19/2023

"Customer complaint is, ICEMAKER MAKES TOO MUCH ICE, SHE HAS TO TURN IT OFF. WATER DISPENSER IS TOO SLOW. Inspected and tested. FF compartment was 39F and freezer was 5F. Ice maker is testing good and the arm is in place and working great. Water pressure is slow from dispenser. The filter head has failed. Quoted customer $430. to install new filter head assembly. Customer approved repairs. Part on order. Customer requested return trip trip for next Thursday. I need 2 hours on my return trip. ; ordrd 1 W10502642 (Filter head)"

We serviced a

ASKO++ DISHWASHER

Model DW703/107523386

Near Minneapolis, MN 55424

Delton

Job Details: 07/19/2023

"Found that the drip pan was full of water. I had to disconnect washer and pull out and cleaned out all water in drip pan, tested and no leaks. Looks like it was related to clogged sink and when running garbage disposal must of pushed water back into dishwasher and leaked into drip pan. Dishwasher is running and working good.Customer approved to charge card on file. Please email customer receipt as well.Arden5k@aol.com; O-emld tckt , states that autho needed"

We serviced a

GE DRYER

Model GUD27ESSMWW

Near Saint Stephen, MN 56375

Seth

Job Details: 07/18/2023

"Customer has ripped apart the laundry center, the back is torn off. I quoted the wire replacement and re-assembly. He declined the repairs and will finish the repairs himself."

We serviced a

JENN-AIR RANGE

Model SVD48600B

Near Long Lake, MN 55356

Phillip

Job Details: 07/18/2023

The display was dim. I verified the issue and replaced the display board. Unit is working good now.

We serviced a

WHIRLPOOL DRYER

Model LER5700KQ1

Near Osseo, MN 55311

Matt

Job Details: 07/18/2023

"Customer complaint is, CUST ADVISED AWEFUL NOISE WHEN RUNNING. They said its loud when they start it. Customer said it died yesterday and they couldnt get it to restart. I started dryer and the motor is squealing and it barely started. I tried starting it a few times and the motor squeals every time and barely starts. Heat is cycling perfectly between 215F and 115F. After about 10 minutes of running, the motor got hot and died. The motor is failing. Needs new motor and blower wheel.

We serviced a

FRIGIDAIRE WASHER

Model FFLE3900UW0

Near Minneapolis, MN 55414

Phillip

Job Details: 07/18/2023

Replaced the main board and the lid switch. The washer and dryer and working good.

We serviced a

SAMSUNG REFRIGERATOR

Model RH29H8000SR

Near Minneapolis, MN 55411

Phillip

Job Details: 07/18/2023

The owner said there was issue with the freezer door seal and it does not make ice. I found the ice but was half full of ice and the ice maker was turned off on the display panel. I turned the ice maker back on. There is ice and frost all over the door. The freezer door does not seal tight. I found the bottom of the freezer door gasket was pulled away. I pushed it back into the groove and cleaned the door gasket. I applied silicone grease on the gasket and raised the front feet so the door closes better. I advised the customer its normal for the door to pop as long as it shuts. I also heated up the gasket and stretched it.

We serviced a

GE WALL OVEN++

Model JKP86SF1SS

Near Plymouth, MN 55447

Matt

Job Details: 07/18/2023

"Customer complaint is, MICRO NOT HEATING. Customer also said the turn table is not working. Inspected and tested. Model and serial tag is wore off, but customer had it written down on the manual. Found the top door switch has failed. Installed 3 new door switches and tested. Microwave is heating great and turn table is working. Microwave is now fixed.

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM2

Near Excelsior, MN 55331

Adam

Job Details: 07/18/2023

Unit is leaking. Tested unit noticed right way the top panel of the dishwasher was busted and rigged to work. Started unit and once it started to spray started to leak out the front right corner. Put some grease along the seal. Shut the door. Found door isnt sealing because of the door shape. Also getting a very slow drip from the motor. Explained to customer with how bad the door is tweaked out it wont seal. Customer is going to get new unit.

We serviced a

FRIGIDAIRE WASHER

Model CRTF1240ASO

Near Sartell, MN 56377

Seth

Job Details: 07/18/2023

"Leaking. Failed tub seal, rear bearings, and cassette. The customer will replace the washer."

We serviced a

KENMORE DRYER

Model 110.6613241

Near Sauk Rapids, MN 56379

Seth

Job Details: 07/18/2023

"I replaced the failed element. The dryer is now heating as designed. The vent was bad, the customer will fix this issue herself.

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Minneapolis, MN 55422

Phillip

Job Details: 07/18/2023

The customer said the dishwasher sometimes is just dead. Today it was working. I plugged in the Newfi tool. The only active fault was for not heating. The dishwasher will heat in service test but it does not heat when I ran a normal cycle. The user interface needs to be replaced.

We serviced a

LG WASHER

Model WM2016CW

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

Customers complaint unit leaking from the back. Put unit in tested all valves and every feature. No leak. Tipped unit back and checked all the sides and bottom completely dry. It does have evidence of leaking out the back of the unit. From the vent which means too much soap. When cycling didnt get any soap or foam. Also signs of leaking from plumbing. Will need a plumber out to inspect.

We serviced a

LG WASHER

Model WT7300CW

Near Rogers, MN 55374

Matt

Job Details: 07/18/2023

"Customer complaint is, CAUSING SNAGGS AND HOLES. Inspected and tested. I cant feel any sharp edges that would be snagging anything. I removed the wash plate and inspected everything and cant find anything that would be causing this. I advised customer that they could try replacing the wash plate and cap and see if that makes a difference. Thats the only thing I can think of that might be causing it."

We serviced a

HOTPOINT RANGE

Model RGB526DET3WW

Near Minneapolis, MN 55418

Delton

Job Details: 07/18/2023

"Found that the igniter is weak and wont turn on gas. Customer approved estimate. Replaced igniter, tested and oven preheats and is working good.

We serviced a

LG WASHER STACKED++

Model WM2650HWA

Near Minneapolis, MN 55404

Delton

Job Details: 07/18/2023

Tested and heard that bearings are rattling and loud. I explained that at this point it is not worth it since bearings are bad and it is time to replace it. Will power cycle it and use it until he can replace it.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2200XTSS3

Near Saint Paul, MN 55108

Delton

Job Details: 07/18/2023

"Customer said the dishwasher will fill by itself inside and overflow leaking onto floor even when not in use and customer will have to cancel cycle to drain out water. Found that the water valve solenoid is not fully closing causing it to drip into tub. Customer approved estimate to replace water valve. Replaced valve, tested and no leaks. Dishwasher is working good.

We serviced a

BOSCH DRYER STACKED++

Model WTG86400UC/08

Near Eden Prairie, MN 55347

Adam

Job Details: 07/18/2023

Unit not drying properly and giving a DR code, so lint will slow it down over time. I cleaned out all the little traps and made sure the drain pump is working properly where before it was draining slow because of lint. This will cause unit to shut down prematurely. It will also give a DR code. Cleaned the unit and now it isn't getting the code. Unit is working good now.

We serviced a

LG WASHER

Model WM3470HVA

Near Maple Grove, MN 55311

Phillip

Job Details: 07/18/2023

"The customer said the washer leaks out the front and runs along the back. I pulled the washer out, I removed the rear cover and the top cover. I ran all the water valves in test mode. I did not see any water leaking from anywhere. I inspected the vent mushroom cap. I advised the customer to keep the glass door clean because water could have leaked out past the gasket. I also advised to clean the washer soon."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Ramsey, MN 55303

Matt

Job Details: 07/18/2023

"Customer complaint is, THE AUGER STOPPED WORKING, NOW ITS NOT MAKING ICE. Inspected and tested. Freezer was 5F and FF was 40F. Found 6 wires severed on the bottom door hinge. Customer is going to use as is for now and will replace the refrigerator in the future."

We serviced a

GE REFRIGERATOR

Model CYE22UP2MCS1

Near Plymouth, MN 55446

Phillip

Job Details: 07/18/2023

"The front display was going dead after a few seconds. I ordered and replaced the front user interface control. Its working great now. I tried the water, ice and all the buttons. I was able to dispense a lot more water."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGBD2445NQ9B

Near St. Cloud, MN 56303

Seth

Job Details: 07/18/2023

I replaced the leaking pump. I watched a rinse cycle and leveled the unit. The dishwasher is now fixed.

We serviced a

KENMORE WASHER

Model 110.227121

Near Saint Paul, MN 55104

Delton

Job Details: 07/18/2023

"Customer said on small loads the washer makes a loud noise like its banging against the sides of washer during agitate. Also washer stopped at rinse and seemly like it was stuck there until customer manually turned it to spin cycle and then it finished.I ran full cycle on small with load of towels. I did not hear any banging or abnormal noises. Cycle fills, agitates, drains, fills, rinses, drains and spins. Washer completed whole cycle. I could not find anything wrong as im here.Customer will use washer as normal and call back if he has any more issues.

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3624XSS

Near Minneapolis, MN 55419

Adam

Job Details: 07/18/2023

Installed part. Tested and now unit is working properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA04

Near Burnsville, MN 55337

Delton

Job Details: 07/18/2023

"Getting 22E and 25e defrost errors. Frost is coming out of the vents. Testing heater from board is open. Ordering evaporator assembly which comes with all fuses, thermistor. Also will add the heater kit. Customer approved estimate. Scheduling 2 hours to weave out heating element. Ordering parts and rescheduling.As far as the water filter light i explained that it is just a reminder every 6 months the light will come on to change the filter.; ordrd 1 Da96-00842A (FF Evaporator assembly) and 1 Sh502 (Heater kit)"

We serviced a

ASKO++ DISHWASHER

Model 1075122120

Near Edina, MN 55436

Delton

Job Details: 07/18/2023

"Found that there was water in the drip pan causing dishwasher drain pump to run continuously and no response from control panel. I emptied water in leak pan, tested and found that water valve would get stuck on and continuously fill until it leaked. Even if I unplugged dishwasher the water valve was still running until i shut off the water to the dishwasher.Needs new water valve. Internet was too slow and I couldnt pull up asko website to get part number or give blue book price.Please find part and give customer quote on water valve replacement.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Plymouth, MN 55446

Matt

Job Details: 07/18/2023

"Customer complaint is, LEAKING. Inspected and tested. Found when it drained, it was leaking all over the counter top from the air gap. The rubber hose is plugged with grease from the air gap to the garbage disposal. I cleaned out hose and tested. I filled and drained 3 different times. Ran dishwasher through service diagnostics cycle and everything worked perfectly. Dishwasher is working great and no more leaking. Dishwasher is now fixed. Office, can you please collect $178.95 total if paying by check. ; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Excelsior, MN 55331

Adam

Job Details: 07/18/2023

Customer complained unit not cleaning. Not getting water. Tested unit and found it fills and drains properly the circulation motor isnt kicking on. Found its getting 120 from the board. Needs a new motor. ; ordrd 1 W10805015 (Motor)

We serviced a

LIEBHERR++ REFRIGERATOR

Model CBS1660

Near Minneapolis, MN 55401

Delton

Job Details: 07/18/2023

Found that freezer is not defrosting lots of frost on back wall. Called tech support and ran though test and determined that defrost sensor is not reading correct temperature and is shutting off heater too early. Also there is a sensor relocation kit. Tech support also found that freezer evaporator motor is bad when in test mode and is staggering.On top of that because of the frost customer broke the shelves (see picture) needs both food bins and ice bin.Please quote for all bins ( I couldnt find and part numbers for the bins)Evaporator fan motor 6118144; evaporator defrost sensor 9590206; sensor relocate kit 7439221Schedule 2 hours for repair. Never worked on it and will need to use steamer to defrost freezer evaporator.; saved tckt

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSYA

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

Unit not cooling fridge properly. Also getting ice build up in freezer dripping down from the top. Found on the fridge side the damper not opening. Evap fan and everything else running properly. Quoted for new damper. The ice build is the ice maker its freezing up in the ice maker fill bucket then backing up. Owner doesnt want that fixed tenant will have to keep an eye on it and defrost it. They approved the damper repair for next Monday. 242303001 - DAMPER ASSY from Dey ; ordrd 1 242303001 (Damper)

We serviced a

BEKO++ RANGE

Model PRDF34550SS

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

"oven controls not working properly. Both of them are hard to turn and can hear the spring inside being bad. Unit needs both oven controls/switch. The knobs are fine. The cooktop controls are working properly. Beko website is down not able to look up parts or anything. Wont allow us to login. ; snapped 2 QuickPics, states that autho needed"

We serviced a

LG REFRIGERATOR

Model LSXS22423W/01

Near Fridley, MN 55432

Phillip

Job Details: 07/18/2023

"The customer said the whole unit stopped cooling very fast. I plugged the fridge back in. The compressor runs but its loud. I checked the low side pressure and it was around 50 psi. It has a bad compressor. It needs the compressor and main board. I just use the filter drier Im my truck. Please contact LG and then the customer. I told him its about $660 if paid by check. ; snapped 1 QuickPics, states that autho needed"

We serviced a

LG DRYER

Model DLE7300WE

Near Rogers, MN 55374

Matt

Job Details: 07/18/2023

"Customer complaint is, CAUSING SNAGGS AND HOLES. Customer said they figured out the washer was causing the problem and I didnt need to look at the dryer. Customer asked me to have the office refund him for this. I said I would tell them, but said there probably not going to refund them because we had them on the schedule for 2 calls.; saved tckt"

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3624XSS

Near Ramsey, MN 55303

Matt

Job Details: 07/18/2023

"Customer complaint is, WHEN HE OPENS THE DOOR CONDENSATION IS CAUSING A LEAK ON HIS WOOD FLOORS. Inspected and tested. FF was 37F and freezer was 3F. The center door mullion on the FF doors has condensation on it. I have 120V to it, but its not heating. Also the right bottom door hinge is bent. I either cant find parts on Bekos site, or it takes longer than the time Im given on the job to find them. So can someone order me a new FF door mullion and both bottom FF door hinges and a shim kit part number 6161710100 and reschedule the customer. Please schedule me 2 hours on my return trip. ; saved tckt"

We serviced a

LG DRYER

Model DLG3051W

Near Medina, MN 55340

Phillip

Job Details: 07/18/2023

"The motor relay was sticking closed. I replaced the main control board and verified the dryer is working correctly. ; saved tckt , states that autho needed"

We serviced a

LG RANGE

Model LREL6323S/00

Near St. Cloud, MN 56303

Seth

Job Details: 07/18/2023

"Part arrived damaged, I showed the customer the rejected it. Please work with supplier to get another abs advise what to do with the damaged product. Please keep this customer in the loop, per their request.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Eagan, MN 55122

Delton

Job Details: 07/17/2023

"Lid is locked and loud buzzing. Found that buzzing coming from drain pump. Took off pump and found several, what looked like metal clips/bobby pins that were stuck in drain pump. Washer wont unlock lid because it sensed water still in washer and was trying to drain. I removed debris and washer now drains and lid unlocks. Tested and washer fills, agitates, drains and spins. Washer is working good."

We serviced a

MAYTAG DRYER

Model MGDC200XW2

Near Minneapolis, MN 55431

Delton

Job Details: 07/17/2023

"Found that hi limit thermistor is open and cut power to gas valve. Customer approved estimate. Replaced fuse, tested with vent disconnected and dryer cycles heat normally. I attached vent and dryer heat spikes. Dryer vent is clogged. Customer approved to clean it but when i pulled off dryer vent cover outside I found that it runs underneath porch with no access to vent and it is the plastic flexible vent. I informed customer that its not to code and is prone to rip and if i rip it i have no way to fix it since its sealed from underneath and a floor above it.I informed them to call dryer vent company to make it right. Customer will do that. Dryer itself is heating and working good and when vent is cleaned/fixed dryer will work good.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Corcoran, MN 55340

Matt

Job Details: 07/17/2023

"Customer complaint is, SPIN CYCLE THE UNIT IS MAKING A GRINDING NOISE. Inspected and tested. Its grinding for a few seconds in spin. I tipped washer up and theres oil all over everything underneath from the gearcase. Also the left lid hinge is broken. Washer needs a new gearcase and lid.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2SHDXPQ

Near St. Cloud, MN 56303

Seth

Job Details: 07/17/2023

Not cooling in FF. The jazz board has failed. I defrosted the Evap and swapped boards. The fridge is now fixed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near St. Cloud, MN 56304

Seth

Job Details: 07/17/2023

Not cleaning dishes. Failed pump and evidence of a leaking diverter seal. Needs new pump.

We serviced a

KENMORE DRYER

Model 110.686527

Near Plymouth, MN 55447

Matt

Job Details: 07/17/2023

"Customer complaint is, OVERHEATING ON MEDIUM HEAT. Inspected and tested. Started dryer on a timed dry medium heat cycle and it got up to 255F before I shut it off. Airflow on outside of house is only 17mph. I removed vent from back of dryer and airflow is 40mph and heat is now good with vent disconnected. The vent that goes through the wall to the outside is messed up and not sealing well. I advised customer to have the vent replaced through the wall and all the way to the dryer. After reattaching everything, heat is cycling between 235F and 120F on high heat and airflow on outside of house is 20mph. I advised customer to not use dryer above low heat until they get the vent replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18NKXZW00

Near Saint Paul, MN 55103

Delton

Job Details: 07/17/2023

"Found that door light switch was shorted and not sending power to light socket. Customer approved estimate. Replaced door light switch, tested and light now turns on/off. Refrigerator light is working good.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297ABBP/XAA

Near South Saint Paul, MN 55075

Delton

Job Details: 07/17/2023

"Installed rebuild inverter board, tested and compressor turns on and is running. Refrigerator is starting to cool and is working good."

We serviced a

GE DISHWASHER

Model GDT550HSD2SS

Near Plymouth, MN 55446

Matt

Job Details: 07/17/2023

"Customer complaint is, WILL NOT DRAIN AND HAS WATER POOLING AT THE BOTTOM. Inspected and tested. Dishwasher sump is full of water. I canceled and drained and pump was humming, but not draining. I tapped on the pump and it started draining. I filled and drained dishwasher 5 times and it drained perfectly every time. The garbage disposal was backing up into the sink, but is draining good after running it. Dishwasher is now working great.

We serviced a

LG REFRIGERATOR

Model LMXS30776S

Near Minneapolis, MN 55419

Adam

Job Details: 07/17/2023

Verified diagnosis unit is loud and hooked up gages and was running inefficiently. Removed compressor and dryer. Installed new parts. Leaked tested vacuum filled and tested. Everything is working properly. Also installed a new door stopper, and now the door is shutting normal.

We serviced a

MAYTAG DRYER

Model Ldg7334aae

Near Blaine, MN 55434

Matt

Job Details: 07/17/2023

"Customer complaint is, THE DRYER CONTINUED TO RUN HOURS AFTER IT WAS SUPPOSED TO STOP. Customer said they were using a auto cycle when it happened. Inspected and tested. I started a timed dry cycle and watched it for over 15 minutes and timer was advancing and dryer is heating great and cycling between 225F and 110F. Theres a little squeal while running, but not bad. Customer declined repairs and is just going to use as is for now on timed dry and keep a close eye on it."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Minneapolis, MN 55447

Phillip

Job Details: 07/17/2023

There is ice and water under the crisper drawer. I also seen frost coming out the holes in the fresh food evaporator. I gave quote for the repair. I defrosted the evaporator and removed the cover. I replaced the defrost sensor and installed the new drain tubes and heat strap. The whole fridge is leaking forward. The front leveling legs are missing. The customer had some rubber blocks for leveling a washer. I raised the front and put the blocks under the front wheels so the fridge is more level now.

We serviced a

LIEBHERR++ REFRIGERATOR

Model HC2062

Near Eden Prairie, MN 55347

Adam

Job Details: 07/17/2023

Installed new sensors. Once installed, everything began working properly now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Coon Rapids, MN 55433

Matt

Job Details: 07/17/2023

"Customer complaint is, NOT COOLING PROPERLY. Inspected and tested. Freezer was 52F and FF was 60F. I removed the evaporator cover and there's a ball of ice in the corner and nothing on the rest of the evaporator. The sealed system has failed. Customer is going to replace the refrigerator."

We serviced a

ASKO++ DISHWASHER

Model DFI664

Near Wayzata, MN 55391

Phillip

Job Details: 07/17/2023

The start button on the user interface was broken. Today I replaced the user interface control board. The dishwasher is working good now. All the buttons work.

We serviced a

LG REFRIGERATOR

Model LMXS30796S

Near Minneapolis, MN 55406

Phillip

Job Details: 07/17/2023

I verified the compressor was bad. I replaced the compressor and the filter drier. I checked for leaks and purged the system with nitrogen. I got no restrictions or leaks. I pulled a vacuum and then recharged the system. I replaced the main board. I advised the customer to wait 6-8 hours for it to cool then 24 hours before they fill it back up.

We serviced a

MAYTAG DISHWASHER

Model MDB8551AWB

Near Eden Prairie, MN 55347

Adam

Job Details: 07/17/2023

Door latch is broken. Disassembled door and found the plastic busted on the handle where it mounts. Customer approved. Installed part then tested; works great.