Service History 107

Model FGHT1832PF2

Found that here is a sealed system leak and only %10 of evaporator has frost pattern. I informed customer of rough estimate of sealed system job and customer will replace refrigerator.

“Excellent service in all respects - from ease in scheduling the diagnostic test to timely and consistent follow through and service tracking. Omega Force technician was on time, efficient, and very professional. Technician explained the situation and provided options to help client make the right decision what to do next. I’m extremely satisfied with Omega Force!”

Karen D.

Model KHMS2056SSS-2

Unit is a 36 unit over the cooktop. Unit not heating and turntable not alway operating correctly. Verified complaint unit not heating. Checked door switch and everything I could without removing the unit. Explained to customer that I need to take this unit down. But because of the size I would need another tech. Customer is going to remove the unit themselves then let us know.

Model MED5570TQ0

The dryer would not start and smelled like burning. I tried the dryer and the motor just hums and is hot. The motor barely turns. I replaced the motor, blower and the rebuilt kit. The dryer runs and sounds good.

“Easy to schedule, on time, quick to diagnose, got parts the same day and fixed dryer. Also cleaned up afterwards! THANK YOU!”

Jess R.

Model KRFF305ESS00

Customer complaint is, icemaker not working in frz. Inspected and tested. Freezer temperature was 11F, but customer had removed some stuff before I got here and had the door open. I tried cycling the ice maker, but nothing happened. I removed the ice maker and it was full of cubes and looked like it was jammed. I cleaned out all the cubes and reinstalled and ice maker cycled, but did not fill with water. I cant get the ice maker to cycle by jumping it. I can get the water valve to turn on and start filling by jumping the valve. The ice maker has failed. Customer approved repairs. Ice maker cycled and filled with water. Ice maker is now fixed.

“Matt was great! Very informative and knew what was needed for our freezer. Overall, the company was very good with their communication and very timely!! Thanks!”

Tina G.

Model MEDB835DW4

Customer complaint is, dryer is squeaky. Inspected and tested. Found the idler pulley was seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

“Omega Force was very responsive and able to get out to our house in a few days. Our appliance was fixed quickly and with a reasonable price.”

Jane G.

Model GWE23GENDS

Customer is concerned with the door close. He tightened up the handle and the mullion rest was loose. I tightened up the rest and leveled the fridge. It is now closing as designed.

“Seth was professional, efficient and friendly. He fixed our appliance and gave us good information and advice on up keep.”

Brent A.

Model PDT715SYNFS

Installed new part from last diagnosis. Tested unit and made sure everything is working properly.

Model WF42H5000AW/A2

Washer is stacked. Found that shocks are worn out and tub shakes too much and washer will think its out of banalce and not go into high speed spin. Gave customer estimate. Customer will think about it and call back.

“Great communication, professionalism and fair rate. We appreciated the options and guidance on how to conduct the repair on our own in this situation and successfully completed it today. Will use again.”

Ann T.

Model FBD2400KB5B

Tenants complaint; unit not drying. Verified complaint and found the heat dry/air dry button was in the middle. Flicked it to heat dry and now its heating properly. Forced through the cycles and everything is working properly

“Adam was very helpful and why the dishwasher wasn’t drying. What was wrong with the dishwasher? He said the switch is not working properly and may have to be replaced if it continues to not dry.”

Stratman S.