The center coil was not heating. I checked the inner coil on the burner first and it was bad. I replaced the front right burner and its working good now.

Found that the light bulb was burnt out. Tested new light bulb and oven light turns on/off when door is opened or light button is pushed. Oven is working good.

Complaint was unit leaking in fridge under crisper drawers. Cleaned defrost drain for fridge. Issue fixed.

"Dishwasher not running. Wont drain. Full of water. Took apart pump assembly. Found a big piece of plastic blocking the impeller. Cleaned it out, made sure drain line and everything associated was clear and clean. Ran it after reassembling and it runs and drains great, but the Diverter seal is leaking. tckt , states that autho needed"

"Dishwasher not running. Wont drain. Full of water. Took apart pump assembly. Found a big piece of plastic blocking the impeller. Cleaned it out, made sure drain line and everything associated was clear and clean. Ran it after reassembling and it runs and drains great now."

"Not draining or running. Bad drain pump. Replaced, drains great and runs great now. Leveled it out."

"Ice melting on bottom of bucket just enough that the dispenser cant get the auger going. The solinoid has a big delay in closing the ice chute door after dispensing ice, allowing too much warmth to come up and melt the ice. Verified that ice chute door seals. Replaced bad solinoid. Doesnt keep door open as long now when dispensing. Temps are nice and cold in ice maker area."

Customer complains that water leaks. Upon arrival and inspection I found a cracked tub as well as a leaking hose.

Not starting lights just flash. Customer forced the door closed and it has worked fine since. I tested water and advised he begin using rinse aid. Unit is working as designed.

The dyrer is noisy after running for 15 minutes. The motor sounds good. Most likely needs a roller or idler. (by FW)

"Freezer has a ton of frost in it again. Took back panel off, evaporator didnt have much frost on it. Steamed it, and steamed freezer out, and it frosted over nicely. Found theres a big gap in the door seal, and the seal had pulled away from the door. Reset the seal and ordered a new gasket. ; ordrd 1 242193212 (Door gasket)"

The dryer was dead. I found a blown thermal fuse. Checked the airflow behind the dryer and outside and it was only 3 miles an hour slower outside after I adjusted the vent. The vent was crimped when I got here. I vacuumed out the dryer and oiled the rollers and replaced the thermal fuse and it heats and runs great now.; used 1 WP3392519 (THERMAL FUSE) from stock

"Taking 3-4 cycles to dry clothes. Found that the gas valve turns on for 5 minutes then stops. Needs gas valve. Also needs rollers, idler wheel, belt.I cant find parts break down on this model so Im not sure that parts would be available. (See pictures); saved tckt"

"Replaced console and buttons, tested and dishwasher console and buttons no longer fall off. Tested dishwasher and is working good."

Failed hi-limit. I replaced it and tested the dishwasher it is now fixed. Send invoice via us mail.; used 1 W10258275 (THERMAL FUSE) from stock

"Customers complaint with the dryer is that its Squeaking upon arrival and inspection I found the idler pulley and one support roller were heavily worn. I replaced them and tested the dryer. Its now fixed; used 1 WP37001287 (IDLER), and 1 WP37001042 (ROLLERS) from stock"

"Customer complaint is, SQUEAKS WHILE RUNNING. Inspected and tested dryer. Found the rollers have failed. Installed 4 new rollers and tested. Dryer is now fixed. ; used 4 4581EL3001E (ROLLER) from stock"

Ice not dispensing crushed option. Failed ice crusher mechanism in the ice tray. Dispensing is not covered with WHE warranty.

Customer complains the lower class keeper has been downward and shes not able to open her storage drawer any longer. Upon arrival in inspection I remove the door and realigned the lower keeper of the glass. The door now closes and opens as designed. Note the plastic and were both broken. They are cosmetic no parts replaced.

The customers complaint with the washer and said its twist in clothing. Upon arrival inspection I found the agitator dogs were not engaging properly. I replaced them and tested. The machine is now agitating as designed.; used 1 80040 (DOGS) from stock

The customers complaint with the fridge is its no longer making ice and it discharges water from the freezer occasionally. Upon arrival and inspection I found the defrost drain was plugged I defrosted the evaporator and removed the buildup from the check valve. While working in the evaporator I noticed an inconsistent frost pattern I did am20 minute test only 25% of the evap frosted. Failed sealed system was found . I found the temperatures in the ice room in the left refrigerator door where the icemaker is located to be between 16 and 20?F. Obviously the machine will not make ice unless the icemaker is able to keep a consistent 16?F. Please submit to RH

dishwasher not pumping. Failed circulation pump was found. I quoted replacement customer will reach out to the landlord and let us know if they want repaired. Order circulation pump W11084656 for return visit.

When I arrived everything was working good. Both sides are cold and the evap has a frost pattern. After some testing I found the operating thermostat is failing. I replaced the thermostat and its working good . ; used 1 WP2198202 (COLD CONTROL) from stock

"Customer complaint is, UNIT STILL SHUTTING OFF AFTER A FEW MINS. Inspected and tested washer in service diagnostic mode. I got a F6E4 error code at the beginning but it ran through great and no errors when I was done. F6E4 is a open float switch. Started dishwasher on power blast and high temp and the second time it filled it started washing and then canceled and drained. Im going to replace the board, because everything else test good. Board is not in stock. Part number W11225084. ; saved tckt , states that autho needed"

"Customer complaint is, TRIPPING THE CIRCUIT BREAKER, MOLDY AND NO CYCLE WILL COMPLETE. Inspected and tested washer. Washer ran through a quick wash until it was in a high spin with 6 minutes left and tripped the breaker. I had my amp clamp on and it never got above 4 amps. I did this twice and same results. Breaker is a 20 amp breaker. I would be completely guessing to start replacing parts on here. Advised customer to use a extension cord and plug into a different outlet thats designated for one thing and see what happens. Also the door seal is really moldy. Customer is going to see if he can figure out if its a appliance problem or electrical problem."

"Customer complaint is, UNIT WILL NOT HEAT TO 400 DEGREES IN 30 MINUTES. Inspected and tested oven. Oven turned on and preheated to 350F great. Turned oven up to 400F and watched it cycle three times. Oven is operating normal."

"Customer complaint is, FILLS WITH WATER AND NOTHING ELSE HAPPENS. Inspected and found the lid switch has failed. Installed new lid switch and tested. Agitator dogs are bad. Installed new agitator dogs. Washer is now fixed. ; used 1 WP8318084 (LID SWITCH), and 1 80040 (DOGS) from stock"

The oven igniter is coming on but the unit is not preheating. Unit needs a new igniter. This takes the flat one we stock. (by FW)

The door is falling off on this unit. We need to order a door. (by FW)

There is a noise coming from the rear by the compressor. I ordered a condenser fan. (by FW)

They start a cycle and teh unit will not make any noise and then turn off after 3 minutes. There is water in the bottom. It's possible it won't drain and then turn the unit off. . We stock the drain pump- WPW10348269. (by FW)

"Found that vent was disconnected from back of dryer. Attached vent and taped it in place, tested and no longer blows hot air into room and now vents out. Dryer is workin good.No additional charge."

The customer said the oven does not heat. The igniter came on and after a while started to heat. Needs a new igniter. This unit takes the round on we stock 4342528. (by FW)

The unit was making a loud noise. I could not hear it and it dind;t make noise for me. The customer is going to see if she can figure out more next time it is on. She is going to open the doors and see where it is loudest. (by FW)

Replaced door lock and MCU. Tested with load of clothes. It completed cycle and spun out clothes. Washer is working good.

No ice is being made. The icemaker was turned off. The customer turned it on and ran diagnostics on the optic boards and they tested OK. I think this is going to be OK. Lets follow up tomorrow and see if they have ice. (by FW)

Found that FF evaporator frosting over and leaking onto bottom and leaking onto floor. Evap is solid ice. According to common issue is evaporator thermistor goes bad causing it to ice up. Customer approved estimate and will unplug fridge and let it manually defrost. Ordering part and rescheduling.; ordrd 1 W10316760 (Thermistor)

", Customer complaint is, NOT FILLING WITH WATER. Inspected and tested. Found the circulation pump has failed. Also the drain pump is really loud and chattering. Needs a new circulation pump and drain pump. Installed new circulation pump and drain pump. Tested dishwasher and its working great. Dishwasher is now fixed. ; used 1 A00126401 (DRAIN PUMP) from stock"

"The customer said that it will smoke every time they broil and they do broil enough that its a issue. I removed the front panel and the top. I found a lot of mouse droppings and urine all over the insulation blanket. I advised the customer that its pretty hard to get it completely cleaned up and no way to replace the blanket. The customer said it was no problem, that it was gross and she couldnt use it knowing that it was that covered with droppings."

When the dryer runs it makes a scraping sound from the blower. I removed the back and found a small paint brush was rubbing against the blower wheel. I cleaned it all up and its good now.

The washer is driping oil on the floor. The moved the washer and i could see it. Ordered a new tranny and clutch. (by FW)

The oven was not igniting right. Needs a new igniter. This takes a flat igniter. (by FW)

The icemaker is just clicking and cannot rotate. Ordered new icemaker. (by FW)

The motor just buzzes when they try to start it. He rotated the drum by hand and it made some audible crunchy noises and after that would not even buzz. It seems the motor may have come apart. We stock the motor and blower. Motor- 131560100 and Blower- 131775600 (by FW)

Customer complained that the washer leaked when she was washing pillows. Upon arrival in inspection I ran the washing machine with the body off through fill hesitation and drain and could find no leaks. I suspect the pillows were the culprit and cause of the leak. No repairs needed

"Customer complaint is, When cooking the CO2 alarm goes off. Customer says that Xcel red tagged it and got a reading of 47 ppm CO. Inspected and tested oven. The flames on the burners were burning a little on the orange side which usually means its burning something in the air or not the right gas to oxygen ratio. I let it run for about ten minutes and nothing changed. I preheated the oven to 350F and let it cycle a couple times and it was working great. Whirlpool has a bulletin out for gas ovens and says the maximum allowed amount is 200ppm CO. Theres nothing else I can do to this range. I advised customer to get a second opinion on the CO reading."

The dryer will not start and is really noisy. It sounds like something may be in the blower. This takes a motor we stock- 279827(by FW)

The oven does not heat right. The element is bubbled and white on the right side. I ordered a new element. (by FW)

"The microwave will countdown and the cavity light will come on but the turntable, fan and mag will not do anything. This is almost certainly the Primary switch or Door sensing switch. This model has them in series. (by FW)"

The customer said the machine was dead yesterday. Today it turned on and filled and drained OK. The rug by the machine is all wet. We need to troubleshoot this further. (by FW)

The defrost drain tube was plugged up so water could not drain into the defrost pan. Water was then backing up into the freezer and leaking out the door. I cleared the ice and drain.

I replaced the wash impeller and the door gasket. I ran for a bit and there was no water leaking.

"Fresh food is 41 and freezer is 5 degrees. Compressor has been making some clunking sounds. I steamed off the evap, which didnt have a great deal of frost on it. I gave it 20 minutes, and after 20 I only saw frost on 70% of the evaporator. Customer is going to monitor temperatures for a few weeks after setting temperatures a little lower on the refrigerator and see what it does. If it cant hold temperatures they will have someone come in to do sealed system work."

"Customer complaint is, NOT KEEPING TEMPS IN FF OR FREEZER. Inspected and tested refrigerator. Temperatures were 15 degrees in freezer and 45 FF compartment. Took apart evaporator and defrosted. Watched it frost back up and after 20 minutes there was only 40 percent frosted over. Sealed system has failed. This is not covered by homesmart. Customer is going to look into their options."

It sounds like an airplane when it runs. The drum is almost completely detached from the bearing.

"A customer complains the dishwasher wont drain, I remove the plug from the new garbage disposal and unit now drains perfectly."

Customer complains of a residue left in her dishes. Upon arrival an inspection found her water softener had failed and water was extremely hard. There was a black mineral buildup in her Corel dishes I was unable to find the source of this contamination. I recommended she get her water softener fixed and use a citric acid base cleaner to clean the contamination from her unit. No further repair possible.

The right side wheel bracket was broken on the adjuster. I installed the new rack adjuster kit. Tested good . ; used 1 W10712394 (RACK ADJUSTER KIT) from stock

Replaced the UI consul and tested the dishwasher is now fixed.

"The customer told it does not make ice, its making a loud noise from the back, the fresh food section is freezing food and there is ice forming in the freezer section on the ceiling. I confirmed all the complaints. I found both gaskets are ripped. The fresh food door is sagging down and not sealing tight so warm air is leaking in. I found the lower hinge support is bent down and the nylon shim is worn out. The ice maker is getting power but did mot cycle when I advanced the ice maker motor. The valve tested good. The condenser fan motor is bad. Im ordering all the parts needed for the repair. ; ordrd 1 241872511 (Freezer gasket) and 1 241872514 (Fridge gasket) and 1 240314011 (Lower support) and 1 240311303 (Nylon washer) and 1 297279500 (Condenser fan motor) and 1 5303918277 (Ice maker)"

"Not draining. Drain pump impeller was broken. Replaced, now it drains great, and washer progresses past the initial sense, which it wouldnt progress past before the repair.; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Timer and start knob do not work. I found both were cracked and broken. I replaced them right now working as designed.; used 1 WE01X20378 (KNOB), and 1 WE1M654 (TIMER KNOB) from stock"

"Most of the led lights on the control panel do not work and the soap dispenser is broken. The panel and dispenser need to be replaced. The dispenser is not replaceable , the whole door front needs to be replaced. I was unable to locate the tub front DD82-01326A. DD82-01336A control panel DD82-01326A tub front; snapped 1 QuickPics, states that autho needed"

"Customer has two complaints and two issues. First complaint is the water dispenser is slow. I found the water source to be plumbed from A reverse osmosis system. This reverse osmosis system she is shared with the kitchen sink. Obviously am reverse osmosis system is intended for drinking water not to be plumbed to the main cold water valve on the kitchen sink. Theres no shut off valve and theres a flood safe waterline installed on the refrigerator. Customer needs a plumber to install a shut off valve behind the refrigerator and to put on a non-flood safe water line as this is not able to be used for this application. obviously the RO system will not be able to keep up with both uses, no repair possible. Second issue with icemaker could partially be the water supply issue but I found temperatures in the freezer between 20?F and 18?F the ice rooms temperatures were in the 20?Fs. The fresh food section had 65? at the top of the fridge and was hovering in the mid 40s at the lower. The compressor was running along with condenser and evaporator fans. This fridge has a failing sealed system .

I pulled the dishwasher out and replaced the thermostat. Tested the dishwasher and now it heats.

"The whole dishwasher was dead. I found the control fuse was bad. I also found some burn spots from the heater connector on the main board. I repaired the spots on the board and cut out the bad connector on the board and replaced them. I ran through a test cycle and it was all good. The soap dispenser opened, it filled and washed, it heated and drained. ; used 1 W10258275 (THERMAL FUSE) from stock"

"Customer complaint is, START BUTTON IS STUCK ON. Inspected and found the start switch has failed. Installed new switch and tested. Dryer is now fixed. ; used 1 WE4M519 (GE START SWITCH) from stock"

Motor getting too hot and shutting down. Replaced motor and sump assembly. Runs great now.

"Lots of ice built up around the icemaker. It is running really loud, because the fan is hitting the ice. Pulled the fridge out and I can see condensation coming through the back behind the icemaker. The insulation is broken down in the back of the fridge. Explained that its a known issue. . ; O-emld tckt"

Water dispensing slow. Troubleshooted and found the water comes super slow out of filter head assembly. Ordered a new one. .; ordrd 1 WR17X22072 (Filter head assembly)

"Customer complaint is, TURNED POWER OFF AND NOW WON'T TURN BACK ON. Inspected and found the board has 120 volts, but nothing on the display works. Board has failed.

"Customer complaint is, making noise and is leaking inside and outside of unit on freezer side. Inspected and found the evaporator drain is plugged. Defrosted drain and evaporator, watched evaporator frost over and after 20 minutes it was only frosted over about 60 percent. Sealed system has failed. "

"Customer complaint is, TUMBLING BUT NOT HEATING. Inspected and tested dryer. Heat turned on and was cycling great between 230F and 120F. I watched the heat cycle for 35 minutes and it never failed. Dryer is operating great for me. ; used 1 5303931775 (COIL KIT) from stock"

Customer was worried that oven takes a long time to preheat and does not hold its temperature. I took the back panel off and checked the bake and broil elements and the fuses and the wiring and control board and everything looks good. Everything tests good. Around the oven for 20 minutes and it preheated perfect to 400 and held its temperature. Oven is actually running great.

Customers complaint is the fridge and freezer temperatures are wacky. The freezer temperature at the bottom or freezing and 60? at the top. Upon arrival an inspection I found the evaporator fan motor was not turning due to a slight frost buildup in the freezer section. I defrosted and then turned my attention to the dispenser. I found in the fresh food section it was 15? at the bottom and had frozen the water bladder. I replaced the bladder with a roll of quarter inch tubing per customers request yes. The fridge it will take 24 hours to get down and being in maintained temperatures appropriately up to 48 hours on ice maker. .; used 20 HOSE-1/4WATERLIN (PT14 1 FOOT OF LINE) from stock

I replaced the water valve. I ran in a casual cycle and in a test mode . Hot and cold are work good. Its filling with cold when it should be.

"Found that door switches were bad causing short to blow fuse. Also surface light wont turn on. Replaced door switches, fuse and light bulb. Tested and microwave is heating and light works. Microwave is working good.; used 1 20AMPFUSE (20 AMP FUSE), and 3 MICROSWITCH-3/16 (3/16 MICROSWITCH) from stock, pckd up 1 8206232a (Light bulb)"

Replaced samsung ice maker kit. Tested and refrigerator cools and ice maker cycles and fills. Issue: .; saved tckt

"Dryer taking 3-4 hours to dry clothes. Found that heat was short cycling. Checked outside dryer vent and found that there was a mesh filter that had completely clogged and no air was coming out. Removed mesh and showed customer, suggested to not use it as there is a flap already. Tested and dryer is heating and workin good.No add it all charge as it took less than 10 minutes."

Not cleaning well and leaving white cloudy residue. Failed water softener was recently fixed. Heavily contaminated with hard water minerals. Recommended customer run three cleaners consecutively in it and start using an engineered soap option instead of liquid. The dishwasher is working as designed

"Replaced bake tube, igniter and wire harness to bake igniter. Tested and oven is heating and workin good."

"Customer complaint is, DOESN'T ALWAYS LIGHT. Customer says the front two dont always light. Inspected and tested burners. Found the electrodes are failing. ; ordrd 2 74007736 (Burner head)s"

Complaint was unit getting error code and makes horrible noise on spin cycle. Unit has a bad rear bearing.

Complaint was unit turn table runs on its own when door is closed and no display. .

Installed parts. No leaks and unit locks.

Complaint was unit getting many errors including basket spin speed fault. Unit has a bad rear bearing.

"Complaint was unit loud, and concerned how it was mounted. Normal noise level its a loud machine. And unit was installed just fine no issue found."

Ordered more parts. ; schdld next appmnt for 7/5 MON !

"Complaint was unit not starting cycles.Water was shut off, turned back on ran through diagnostics Issue fixed."

"Complaint was unit door not closing. This was a rental customers just bought it, Past owners bent dryer door."

The washer timer hums but it will not drain. Seems like the lid switch is bad. The customer pushed it in and nothing changed. (by FW)

Dishwasher is leaking water and soaked the insulation behind the kickpanel. Customer did nto know where theleak was. I suspect the ven on the door may possibly be the issue. They did not want to run it and possibly wreck their floors. (by FW)

"I dont have the part. Can you reschedule when I receive the part. ; saved tckt , states that autho needed"

The wheels for the lower rack are falling off. The warranty does not cover racks.

The cooktop is cracked and it goes right through the RR burner.

The bake element does not get warm at all. The broil element gets cherry red. Ordered a bake element. (by FW)

The dishwasher is getting an nE error code. Unit needs a new sump assembly. The unit is also noisy for a bit on and off each cycle. (by FW)

"The FR burner lites, th other three do not. All the knobs/switches make the front right burner spark. Ordered igniters and spark module. (by FW)"

"Customer complains washer overfills and leaks. I found the unit was overfilling. I cleaned the pressure hose but still overfills. The control board is bad it is not allowing the the unit to neutral drain at final spin before it shifts. Control board and water pressure level sensor needed. The control board is no longer mean please research. WH12X10252 - nla, WH12X10093- pressure switch. I also found the tub as many air bubbles in the molding throughout this is a manufacturing defect its typically not covered please check with AHS.; saved tckt"