Technician was fast, efficient, and kind. I think the only thing I could complain about would be the process of getting someone to come out. I was initially advised by the manufacturer that someone would be coming out on a specific day and time last week. That turned into just the day the company contacted me to set up a date and time to come out. Which is fine. But being jerked around without knowing what is happening is frustrating.

I waited almost for a whole week for the part and inform the insurance company that the pump is having trouble. I did that due diligence to even go and check the pump inside by having my hand into the filters and cleaning the filters and pulling the pipe out the same thing Technician did when came home. The problem is intermediate And we were sure the pump is having the trouble even today morning when we run the machine we saw the problem again and after a couple of hours, when tried the pump worked, so it’s intermediate problem is creating a lot of pain on daily basis. The problem is not rectified, and the technician confirm that he will order the pump now an insurance company didn’t inform the technician which is really Time waste for the technician as well. As for us. It was not expected then when we gave the whole week time the technician should come with a part.