Customer complaint is that unit dispenser has poor flow and that ice maker is not making enough ice. Found using filter bypass test flow was then great. Advised customer to try a new filter.

Water filter does not lock into place. Found that the new filter prongs cracked and must of jammed inside the filter housing locking mechanism. Was able to unjam it and get the small piece of plastic out and water filter now locks and unlocks normally. Tested and water is dispensing and working well.

Customer reported the unit was not producing enough ice. Found the spray tube assembly partially clogged, with about half of the tubes not dispensing waterimpacting ice production and temperature regulation. Contacted Perlick and completed full troubleshooting; unit is otherwise operating correctly. Advised customer on the importance of regular cleaning cycles and provided step-by-step instructions for disassembly and cleaning. Customer recorded a video of the process for reference.

Returned and installed new terminal block assembly. Cut damaged section of harness out and replaced with new harness. Job completed.

Replaced freezer drawer rails and ice maker. Tested door now opens and slides close smoothly. Informed csutomer can take 24-48 hours to make ice.Refrigerator is working well.