"INSERTED A LOAD TO WASHER AFTER STARTING THE CYCLE THE LIGHT WENT FROM START TO FINISH. Theres a service bulletin for this issue, it says to check motor and capacitor. The motor ohms out failed, also theres oil underneath on the gear case and splutch. When I turn the drum its extremely loud. Washer needs a new gearcase part number W11449840, motor part number W11026785, capacitor part number W11395618, splutch that they already sent to the customer and a new agitator part number W11510461 because I cant get the old one off and it will need to be cut off. Please call in for authorization. Please give me 2 hours if I go back. I took the 2 parts with me that were sent to the customer. ; saved tckt"

The broil halogen bulb clip came loose and hanging down. I was able to bend the clip and get it back up. There was some build up and grease around the cover. Advise the customer to keep it on until it burns off.

"Customer complaint is, NOT GETTING HEAT AT END. Inspected and tested. Found the heating element is fried. Customer approved repair. Installed new heating element and tested. Dishwasher is heating great in test mode and is drawing over 7 amps. Dishwasher is now fixed.

"Customer complaint is, OVEN DOES NOT HEAT, SAW SPARKS. Inspected and tested. Found the bake element is fried. Also the power cord was melted in the back. Customer approved repairs. Installed new bake element and power supply cord and tested. Oven is heating great. Range is now fixed.

"Customer complaint is, DISHWASHER LEAKS AT THE BOTTOM OF FRONT DOOR DURING WASH CYCLE. Customer already replaced the door gasket, plastic strip on bottom of door, the drain pump and releveled dishwasher and still leaking. Inspected and tested. Found the lower spray arm is cracked and separating causing water to leak from the door. Customer is going to replace the lower spray arm himself."