"Customer complains that there is a leak. Upon arrival and inspection I found the 5/16 hose that goes to the filter head was cracked. I replaced this line with stock line. The fridge no longer leaks. there is extensive damage to the flooring in two rooms from this leak. It also looks like it transferred into the basement. Customer is working with her homeowners insurance and has an active claim for this damage. I left the failed part on site per her request.; used 1 FITTING4 (5/16' JG FITTING), and 4 HOSE2 (Pt516- 1 Foot, 5/16' TUBING) from stock"

The complaint was it was not filling with water. The dishwasher does fill with water but the wash motor is not pumping. I found the plug for the wash pump was loose on the main board. I pushed the connector in tight and put a zip tie around the wires to make sure it wont pull back out. I put into diagnostics to reset the board. No more issues found today.

"We fully defrosted the ice maker compartment and removed all the old parts. We adjusted the ice maker fill tube per the service bulletin, we replaced all parts in the ice maker service kit. We then ran a ice cycle and checked for any error codes. All tested good."

Light burnt out and not heating. Failed bulb and smart board. I quoted job via blue book. Customer will track out if they want to repair. Note the board is on National back order.

"Customer complains of an error and the pump begins to run instantly. Upon arrival and inspection I found the unit in the errored state. I removed the water from the tray and inspected and found one source of leak, the drip funnel that catches leaks from the door assembly. I removed the door and inspected the seal and the door hinges. I have followed the specified procedures found in the service bulletin for This type of leak. I found the right side door hinge hardware had fallen out. I was able to find this missing hardware and secure the door hinge. I inspected the door seal and found it heavily worn. After following LGs instructions and leveling the unit I found the tub was imperfect. The left side is built taller than the right hand side. It is my believe this machine was not built properly from the factory and has a manufacturing defect. The Customer agreed to test the machine after the repairs I completed. If it continues to leak she will call AHS. If error reoccurs it will need to be sent into authorizations as no further repair can be completed."