"Customer complaint is, NOT DRAINING, SPINNER SEEMS LOOSE AND NOT CLEANING DISHES. Inspected and tested. Found the filter and screen were plugged solid and the lower spray arm is broken. Needs a new spray arm. I cleaned out filter and screen and filled the tub with water and it drained all the way, but the water is backing up into the sink. I started a heavy cycle and it filled, washed and drained, but is backing up into the sink. Dishwasher is draining and working great. The sink drain seems to be the problem. Advised customer to have the drain looked at. Im shipping the lower spray arm directly to the customer for them to install. ; ordrd 1 5304507158 (Lower spray arm)"

the dishwasher is not draining and the spray arm fell off. I didn't see anything broken. They obviously have hard water in the house. The dishwasher is a ways away from the sink. (by FW)

"Customer complaint is, INTERMITTENTLY DISPLAY SHUTS DOWN. LOCKS UP AND IF UNPLUG MAY GET ONE WASH CYCLE IN. Inspected and tested. Found the UI console has failed. The ribbon connector is all black. Needs a new UI assembly. Quoted customer to install new UI. Customer approved repairs. Part on order. ; ordrd 1 W10811169 (UI)"

"Customer complaint is, THINKS WHERE DOOR SEALS SPEING IS ON BOTTOM THAT HOLD IT TOGETHER IS LOOSE. Inspected and tested. Ran washer through a speed wash and a rinse and spin with a load of rags and it never leaked. I talked to the customer and he said that the door glass and the seal were really gunked up and nasty and that he cleaned it off. I dont see anything concerning with this door gasket. I think it must have leaked because of how dirty the seal was. Washer is working great for me and not leaking."

"Customer complaint is, F01 ERROR CODE AND ALSO A DRAIN ERROR CODE. RESET AND IT WORKED, BUT WANTS CHECKED OUT. Inspected and tested. Found theres play in the drum when you wiggle it and in a spin its getting loud. I found theres a service bulletin out on this washer for that problem. Also giving a F01 error which is a board problem. Rear bearing is failing and it needs a new main board. Call in for authorization. ; saved tckt , states that autho needed"