Appliance Repair Excelsior Minnesota

Uninstalled double wall oven with microwave on top. Replaced both interlock switch assemblies. Heated cup of water in microwave for one minute and repeated test 10 times. Verified microwave heated properly every time and issue could not be duplicated.

Customer stated washer was displaying clear door error intermittently, usually when there were excessive suds. Had customer show soap usage and found too much detergent was being used and it was not HE detergent. Advised customer to switch to HE detergent and use much less.

Customer stated both ovens were not heating to the set temperature. Tested both ovens at bake 350 degrees and found both cycling and averaging within acceptable range. Compared thermometer readings and found customer?s thermometer was reading 40 to 50 degrees low. Spoke with tech line, who confirmed proper operation. Explained longer preheat times on high-end ranges. No issue found. Tech line file number 4184312395 Josh.

Returned to replace control board and verified the unit is operating properly.

Customer stated unit only changes temperature in 25 degree increments. Contacted manufacturer and confirmed this is normal for this model and unit is operating as designed.