Customer complaint not drying as well and burning smell. Started unit and took temps. Temps were hitting low 200s which is high. With the vent remove temps are better. Disassembled unit and tested heater. Heater testing good. Wasnt a bunch lint. Cleaned up the dryer and oiled the rollers. Reassembled unit. The dryer vents need to be cleaned. They vent out the roof the customer said.

Customer says will give a water fault code which is a drain error. Found the drain week some times and sometimes faster. No loud noise from the pump it self. Drained water cleaned filter. No better. Unit needs a new drain pump. Quoted. Eric and he will talk it over with Alvin and let us know. ; ordrng 1 183436 (Drain pump)

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"Customers, complaint unit not cleaning well not dispensing soap and not draining. I found a little bit of water inside the drain filter. explained that much water is normal inside the filter. She didnt know that so that takes care of that issue. I found that the dispenser is getting voltage. Just not opening, unit needs a new dispenser. Also made sure top and bottom spray arms are moving and operating correctly. Also unit is heating properly. She is just going to try it with a tablet on the bottom and let us know. If its still not cleaning properly, she will call us back and we will do some research finding a part"

Disassembled dryer and found the idler was siezed. Replaced idler with repair kit. Once all installed did a clean up and maintenance. This unit has cabinets built around so have to pull washer to hook up dryer vent. Also reattach and tapped vents. Reassembled and unit is heating around 180 and venting out the back of dryer 26 mph.