Tenants complaint unit leaking. Removed toe kick to inspect for leak found the leak coming from the motor. Which is not unusual for this unit. Quoted home owner blue book. He approved. Ordering part from Dey and rescheduling 154844301 - RECIRC MOTOR W/GASKETS; schdld next appmnt for 10/24 TUE !

"Replaced door cams on both sides of freezer and refrigerator doors. Tested and now doors close and open smoothly and is sealing. Refrigerator is working good.Office: I called owner and informed him of repair and he said go ahead and charge card on file. But i tried to say there would be a cried card fee and he said he already paid it i dont think he understood and said he had to go. So if we do charge a fee please contact him and make sure he is aware of the additional fee before we run the card.; saved tckt , states that autho needed"

"Found that the fresh food evaporator is frosted over and fan blade is hitting ice making noise, frost coming out of vents. Ran diagnostics and heater is not coming on. Heater is open. Not sure if its fuse or heater since i cant get evaporator cover off. Order the assmebly and comes with heater, thermistor, fuse. And is cheaper to do that.Part shows not in stock. Please search part and contact customer with estimate ad ETA. I also informed customer that itll need to be unplugged and defrosted 24-48 hours before we come back so i can pull off evaporator cover.Schdule 2 hours as I have to unweave and weave in heater element.FF Evaporator assembly DA96-00845D.; saved tckt"

"Customer complaint is, CLICKING NOISE. Inspected and tested. Found that when you hit start, the relay just clicks on the board but isnt tumbling. The timer is counting down. I disassembled dryer and thermostats, fuses and switches all test good. It seems like the board is sending voltage to the motor. Its either a bad motor or wiring, or board. Quoted customer $622. to install new motor. Customer approved repairs. Im ordering both the motor and board when I come back. I need 3 hours on this because Its going to take me a while to diagnose which one it is. ; ordrd 1 EBR76519501 (Board) and 1 4681EL1008G (Motor)"

"Replaced ice maker, ran test and ice maker did cycle and did fill. I informed customer could take 24 hours to drop ice. Ice maker is working good as im here"

Broken belt. Replaced belt. Vacuumed out dryer and cleaned and oiled rollers. Reconnected vent with vent tape. Runs great now.

Customers complaint not draining. Went to removed the drain hose. Notice it had a back flow trap.Found the trap was all plugged up and isnt allowing the water to drain. With it removed it drains just fine. Couldnt clear the trap. Removed the trap. Hooked up to the disposal and made sure I had a high loop. Tested. Works good, no leaks, and no back flow.

They had their garbage disposal removed recently and since then the dishwasher doesnt fill with water. I started a wash cycle and the water valve hummed but didnt fill. I disconnected the waterline from the water shut off under the sink and no water is coming out. Customer will call their plumber to come back out. Looks like maybe the plumber installed the shut off valve backwards.

"Customer complaint is, NOT DRYING. Customer said somethings dry good, but her towel loads are taking longer. I found the lint filter is plugged solid with wax from the dryer sheets. I showed this to the customer and advised on cleaning regularly if she is going to use dryer sheets. I started a timed dry high heat cycle and watched dryer cycle for over 20 minutes and its cycling perfectly between 210F and 105F. Dryer is testing good, its just a filter issue."

Front two burners are not lighting. Found that the burner was just dirty. I cleaned clogged gas holes and showed customer for future reference. All burners are lighting and working good.

"Not running, drain pump just humming. Found some plastic debris in the drain pump. Cleaned out drain pump. Also, waterline to dishwasher was leaking, tightened that and didnt see any more drips. Found water in flood pan, possibly from drain pump overheating and leaking since all it was doing was trying to run but couldnt. Runs and drains great now."

Customers complaint is smells like burnt cigarettes. Tested unit for 10 minutes only could smell is a light lint burn smell. Removed the top of the unit checked the board found nothing discolored or any signs of damage. Smells fine also. Next checked the blower wheel and heating element on the back of the unit. All looks good and tests good. Next removed the side of the unit. Removed duct work. Checked for a clogging of lint nothing all cleared. Called tech line. Went through pretty much everything I did. Checked over everything nothing mechanically I can fix. Customer vent goes out the roof so its long. They use a leaf blower to clean vent. I explained. If you havent had it actually cleaned it could be all jammed up inside. Customer will watch unit. I recommend getting vents cleaned.

Found the back left knob wasnt turning. Found the valve siezed. Installed part and tested unit. Unit is working properly also bubble tested for leaks. Everything is good reassembled unit. Tested working properly.

Cleaning dryer and maintenance repair. Disassembled unit. Unit is in good shape. Back rollers removed cleaned and oiled. Also did the idler. Cleaned up all the lint. Cleaned the blower. Wiped down inside unit. Reassembled and tested unit is working great. Customer has a really short exhaust vent also cleaned that for the owner. Unit is working properly. Nothing needs replacing. Good cleaning took care of it.

Right side of oven panel looks like it got kicked and knocked loose. Bent outward towards the bottom. Took the screws out. Bent the panel back how it should be. Redid all the screws. Customer says it looks good now.

Ran full cycle with load of clothes and did not find any leaks. I suspect that it was an out of balance load and when in spin mode it sprays water and likly went up and over the lip of the wash tub and leaked. I did find that the agitator dogs are worn out and not fully washing clothes. Customer approved estimate to replace those. Tested and and washer now fully agitates. Washer is working good and no leaks.

Frost and ice building up around the bottom of the rear cover in the fresh food section. Found 2 ft of ice built up and drain iced over. Steamed it for an hour. Cleaned it all up. Poured a glass of water down. Drains great now. Made sure fridge was level. Called beko tech support and we checked all temp sensors and all pass and read correctly. Fans running well too.

Unit leaking out the front. Found the defrost drain in the freezer was a bit ice dam so when defrosting it drips out. Quoted to steam out ice dam and clear out drain. Customer approved. Steamed out the ice dam now unit is working properly.

Replaced spark module and switch. Tested and all burners now spark and light. Cooktop is working good.

Found that there is a lot of ice build up behind the evaporator and water/ice underneath crisper drawers. Needs drain kit. Sending customer estimate and he will call back if he wants to proceed. I did inform customer that refrigerator will need to be unplugged and allow it to defrost 24-48 hours before I come back.

"Customer complaint is, OVEN IS HOTTER THAN SET. Inspected and tested. I removed the bake burner cover and inspected and ignitor and burner tube look good. I ohmed out temperature sensor and it tested good at 1080ohms. I started oven on a 350F bake cycle and it was averaging about 370F-375F. I recalibrated oven -10F and advised customer to use it and see if that helps. I showed customer how to calibrate oven if they need to go down more, but advised them not to go more than 5F at a time. Otherwise range is working great."

"Customer complaint is, DRYER CONTINUALLY SHUTS OFF WAY BEFORE THE CLOTHES ARE DRY. TIMED DRYING NO LONGER WORKS EITHER. Inspected and tested. Dryer is giving a tO error when I try to start it. This is a thermistor error. I disassembled dryer and found the thermistor has failed. Also the belt is shredding and the idler pulley is the old bushing style. Customer approved repairs. Installed new thermistor, idler pulley, belt and tested. Dryer is working great. Dryer is now fixed.

"Customer complaint is, NOT ADVANCING THROUGH CYCLES, WHEN HITS START THE DOOR DOES NOT LOCK. Inspected and tested. This is a stacked washer dryer. Found the door lock has failed. Installed new door lock and tested. Washer is working great. Washer is now fixed.

"Customer complaint is, UNIT IS NOT COOLING/FREEZING, FREEZER FAN GOING IS NOISY. Customer said that when its noisy, its coming from in the freezer. Inspected and tested. FF compartment is 35F and Freezer is 3F. Compressor and fans are all running, but I dont here any noises and cant get it to do it while testing. I installed new evaporator fan motor and tested. Refrigerator sounds good. Refrigerator is now fixed."

The whole unit stopped cooling. I verified the compressor had failed. I replaced the compressor and filter drier. I updated the main board. I purged the system and leaked checked with nitrogen. No leaks found. I pulled a vacuum for 12 minutes then recharged the system. Advised the customer to wait 6-8 hours for it to cool down and 24 hours for it to be back to normal.

Was able to adjust the spring more to make it work properly. The door goes down smoothly and doesnt slam. Goes about 3/4 of the way by itself then half to lightly push it the rest of the way.

"Customer complaint is, THE LED LIGHTS ARE OUT. Inspected and tested. Found the top LED module in the FF compartment has failed. Customer approved repairs. Installed new FF top LED light module and tested. Lights are working great. Refrigerator is now fixed."

"Dishwasher leaks from lower left corner. I ran it for 40 minutes and when water got really hot and steamy, it started leaking. Found both lower and upper spray arms plastic separating. Ordered both arms and theyre being shipped to customer. Also found what seems to be excess water inside. Drain wasnt looped up high. Recommended looping up drain sink high to prevent back flow.

Today I finished defrosting the evaporator. I replaced the rear main board and the user interface control. I set the defrost to a 8 hour defrost and changed the mullion heater to cycle on all the time. I added some extra foam around the evaporator cover so warm air does not migrate around the evaporator.

Customer is getting moisture on the floor. Unit giving a PF code. And seams not drying properly. Ran unit and unit was having high temps up and over 200. Removed the from the vent it was normal. Which it was partially already removed. Also would explain the moisture if the unit cant vent properly there with be trapped moisture. I explained what I found they said they have been having an issue with the vent so it makes sense but the guy said it was all cleaned. I recommend maybe trying it unhooked and see what happens. Also recommend trying time dry and different cycles to see what it might give the code on. The control board has been replaced before for this issue. Customer wants to try before hand just incase its just a venting issue. Customer will follow up with us and let us know what he finds. Board WPW10542001; snapped 1 QuickPics

"Customer said that washer overfilled and leaked water all over floor and timer didnt advance. While im here, washer is stopping at correct levels but only the pressue switch could be the issue since the timer wont advance until water level is met.Customer approved estimate.Office: customer would like a sooner appointment while im on vacation. Customer did approve estimate. So order part to whatever technician will be back.(See picture for part and estimate.; saved tckt"

Lid strike W11091027 and lid lock needed W11032875. Lid lock was already shipped to customer. Need lid strike to get it fixed. ; O-emld tckt

"Runaway temps. Ran it and it heated to 450 before I turned it off, when set to 350 on bake. Has a bad board. We do not carry the relays needed. They want to keep the bisque control which is NLA. Office staff in meeting, so I couldnt get a quote for them, but I pulled the control board to send out and have refurbished if they agree to the repair. DW can you please call them ASAP and give them quote for refurbished? They are hoping for $300 or less after applying the $129 from todays trip. So $430 or less total. ; saved tckt"

"Customer complaint is, GETTING NOISE IN THE FF SECTION AND TEMPS GOING UP AND DOWN. Inspected and tested. Customer had just unloaded refrigerator, so I couldnt get temperatures. Found theres ice on the left wall, but none underneath by the evaporator cover. I removed the evaporator cover and frost pattern looks good. Theres ice on the fan causing noise. I completely defrosted evaporator and fan and reassembled. Fan sounds great now. This is a problem issue with these because theres a service bulletin and it says to install the new air duct tower moisture kit. I installed the moisture kit last time and its still doing the same thing. I dont think theres anything wrong with this one, but the customer wanted us to check and see if it could have been defective. I found 2 different part numbers for the moisture kit. Can someone check and see if the one I installed part number WR49X26666 is the right one, or do we need to install part number WR49X32042. I dont think its going to make a difference, but customer would like us to check and follow up with them. I did hook up my SmartHQ and there was no software update available. ; saved tckt , states that autho needed"

Found that dishwasher had a lot of suds that was overflowing and leaking. I used the cascade soap pod and that is too much soap. I recommended to use finish dishwasher pods as those have less suds. I showed tenant. Mechanically dishwasher is working good and no leaks when there is no excess soap suds. Tenant will switch soap and see if that works.

"Lid switch is bad and wont go into spin mode unless push real hard on lid. Customer approved estimate. Replaced lid switch, tested and washer now drains and spin. Washer is working good.

"Customer showed me photo of water on the water line of the new valve that was installed. It was not leaking or wet when I got here. I reassessed the issue and found that the evaporator drain was clogged and water was overflowing from drain hose onto water line. Because the water valve was leaking last time i assumed that was the only issue but it was also the clogged drain line. I unclogged drain, tested and now it drains into drip pan and no longer leaks onto floor. That should fix the leaking issues they were having. Refrigerator is working good."

Two things drain pump making loud noise and tripping breaker. Started unit drain pump is loud. Checked the pump and found some plastic stuck In there. Removed debris and now its quiet. ran unit for 20 minutes and never tripped the GFi. Explained to customer. Explained if happens again try running a cord to no gfi outlet. It could have been the drain pump also. Everything is tested good. Customer will try it out and let us know

Replaced clutch and pressure switch. Tested and washer now fills and stops at correct water levels.

"Taking a long time to dry clothes and its been giving a lint error. I put it on timed dry and ran it, and it shot quickly up to 260 and stayed there. I then climbed behind the dryer and disconnected the vent and ran it and the warmest it would get was 180?. Explained to customer that there is an obstruction in the vent. Dryer is good."

The compressor would not start. Today we replaced the compressor inverter. The compressor started right back up and its cooling. I advised them to give it the rest of the day to cool down.

Today we replaced the freezer evaporator fan motor and the fan blade. It sounds normal today. I set the temps to 38 and 0

Unit is leaking because broken filter housing replaced housing. Tested multiple times and now working properly

The dryer does not heat. After testing we found the thermal fuse is bad. Also the heater wire terminal connectors are arced and shorting. We replaced the thermostat kit and repaired the heater wire connections. Now the dryer is heating good.

"Customer complaint is, THE SURFACE UNIT BURNERS ARE NOT WORKING PROPERLY. Customer said the back 3 burner buttons dont always respond. If they power cycle it, it usually works again. Inspected and tested. All buttons are working for me. I inspected board from the back and everything looks good. Range is testing good."

The fresh food section is not cooling well. The fresh food was 54 degrees. We found the fresh food fan is not working and there is some frost build up. I quoted for the repair then replaced the fan motor and defrosted the drain. I ran the update and l is working well.

Replaced bad drain pump. Took awhile because its in a tight spot and I had to uninstall dishwasher. Replaced pump though and now it drains and washes great.

"Right front burner only sparks once or twice and doesnt ignite ever. I cleaned the burner head up well, but still wouldnt ignite. Then I pulled out range and redid the wires on the spark module. Now it ignites great.

"Customer complaint is, HEATS BUT NO AIRFLOW, HE CLEANED EVERYTHING OUT. Inspected and tested. Found the blower belt is broken. Customer approved repairs. Installed new blower belt and vacuumed out bulkhead. Tested and dryer is working great and heat is cycling perfectly between 205F and 130F. Dryer is now fixed."

"Complaint is there's water in the washer at the end of the cycle. I ran it on a full cycle, and the utility tub isn't draining. So water siphons back into the washer after it drains the water out of the washer. They need to have a plumber come out to get the utility tub draining."

Unit not cooling. Found everything was on. The fans running but not the compressor. Was getting 120 to the inverter. Removed the inverter. Ohms out the compressor its good. Quoted customer for new inverter. Customer approved. We carry the correct GE replacement. Installed part tested and compressor kicked on and sounds good. Unit is now working properly.

We verified the lid was broken. We replaced the lid and verified it locks and the washer starts.

Getting motor and heating error. Found that the motor is dead. Heater is fine. Also the soap dispenser door is broken and wont close/open. Needs sump assembly and soap dispenser. Needs autho. I called Hale and he will need to get autho and call back in to office.Parts will need to be ordered if approved and rescheduled with tenant.; saved tckt

Customer issues is not able to wash clothes only filled and drain water . Motor pulley shaft worn out need new motor. Motor WH49X10029.Motor not in stock search for part please follow up with customer for return visit. ; saved tckt

"Freezer is cooling as im here. Customer said that it got to 50 degrees and everything was thawing. Customer then unplugged the fridge and plugged it back in 4 days ago and it had started cooling at that time.Cutomer said this has done this twice before. Customer did say that the sides of the freezer were warm to the touch when freezer got to 50 degrees but they could not hear or feel the fan running when pushed the door switch, but the lights did go off.Since freezer is working as we are where only thing it sounds like is the evaporator fan wasnt running? Need to order control board, evaporator fan motor, door switch.That would cover all parts to do with the evaporator fan, since the sides were warm the compressor had to have been running.Please find parts, get autho and contact customer.; saved tckt"

"Squealing. Found some bad support rollers, a frayed belt, and a bad idler pully. Cleaned some credit cards and money coins out of the blower. Vacuumed it out. Oiled rollers. Still squeals. Can see the blower belt is stretched out. Ordered that. Coming back Monday to install. ; used 1 4392067 (), and 1 WP8547157 (CABRIO BELT) from stock, ordrd 1 WP8544742 (Blower belt)"

Hole blown out of bake element. About 1/4 wide. Needs new element. Ordered new element. Coming back on Monday to install. ; ordrd 1 318255103 (Bake element)

Leaking water from Diverter assembly. Quoted for new Diverter. Iinstalled a new one. Runs great now. ; used 1 WD19X25278 (DIVERTER) from stock

"Has issue with frosting up in back and leaking water into bottom drawer and below drawer. Needs drain kit and temp sensor. Second issue is that Icemaker is all frosted up. Needs new Icemaker, main PCB, etc to fix the known issue with the Samsung fresh food icemakers. Can someone please call customer with official quote?; saved tckt"

The customer said that she heard a buzzing sound from the freezer and if she opened the door the noise stopped. Today its was quite but we did find a little frost forming around the freezer evaporator cover. We removed the cover and there is no serious issue. We melted the little bit of ice around the fan shroud and dried it all up. We put it back together and it all sounds normal. The 2 deli drawers are cracked and she would like them replaced. Those can be shipped to the customer to install. ; saved tckt

"Customer complaint is, WAS NOISY NOW DOES NOT COOL RIGHT. FRESH FOOD IS WARM. Customer said they unplugged and defrosted it over the weekend and now it seems to be working. Inspected and tested. FF compartment is 45F and Freezer is 3F. Customer had just filled refrigerator with groceries today so temperatures are going to be warmer and not super accurate. I disassembled evaporator and theres a nice frost pattern on the evaporator. Both evaporator fans are working and heater ohmed out at 37ohms. Everything is testing good. ; O-emld tckt"

The washer does not agitate. We found the wash plate is stripped. We gave the quote and will order the wash plate. ; ordrd 1 AGZ72909711 (ROTOR - MOTOR)

"Customers complaint unit leaking. Ran unit. Im getting an extreme amount of suds. Found the cap is gone fro the rinse aid. Also the top rack is busted. Needs parts listed below to repair. WP6-903123 rinse aid capWP99002073 wheel mount need 2WP99002072 wheel.; snapped 2 QuickPics, states that autho needed"

"Customer complaint is, STOPPED COOLING, THE DISP CONTROL IS NOT WORKING. Inspected and tested. FF is 55F and freezer is 50F. Nothing is running but the lights. The display is just flashing when you press buttons. The main board has failed. Quoted customer $515. to install new board. Customer approved repairs. Part on order. ; ordrd 1 WPW10312695 (Board)"

"Checked over the dryer ran for 10 minutes heating and operating correctly with out any issue. Let unit sit for 5 minutes after running to make sure no gas smell. Nothing. Also the tenants have been using it. Updated land lord. Please collect total amount. ; saved tckt , states that autho needed"

When i got here dishwasher is full of water on the bottom. I canceled cycle and dishwasher did drain out the water. I ran test and all functions are working good. I checked and cleaned out filter but nothing restricting it. I ran drain test 5-6 times and it drains the water completely out every time. Only thing i noticed is that the there was no high loop underneath sink. I added high loop and informed customer what problems that could cause as water could backfill into dishwasher.Customer will use as normal and keep an eye on it and call back if they are still having problems. Dishwasher is working good as Im here.

"Was making noise when tumbling. Disassembled unit. Found the idler was seized. Installed kit. Cleaned up dryer. Reassembled and tested. Unit is working great again.

"Light went out. Customer bought a new microwave bulb and installed it and it worked for 2 days and stopped working. Found the new bulb burnt out. Customer will buy new bulb and I told them to not touch the bulb with their skin, to keep oils off of it. I took down the panel under the microwave and found both terminal connections on bulb were burnt. One connector was loose. I spliced on new wires and new terminals and made sure they were nice and secure. New bulb should work great."

"Not running. Found a bad lid latch assembly. I replaced the lid latch assembly, and put it on a drain and spin. Runs great now. Ran it on a spin cycle.

"Notes said that the dishwasher wasnt running. When I got here I put it on a normal wash, and it drained, filled and circulated the water. I put it in test mode and it ran all the way through test mode great. Heater came on and ran at 9 amps. Texted renter and he said that it sporadically doesnt run when you try and start it. Started it again, and it immediately started running how its supposed to. Cancelled it, started another cycle. Same thing. Started it a 4th and 5th and 6th and 7th time, same thing. Runs great every time. Texted customer and asked them to send us a video next time they cant get it to start, or to do a streem call."

"Customer complaint is, WASHER WILL NOT RUN, SENSING LIGHT CONTINUES TO FLASH. Inspected and tested. Washer is full of water. Found the drain pump has failed. Installed new drain pump and tested. Washer is working great. Washer is now fixed."

"Customer complaint is, NO HEAT. Inspected and tested. Found the heating element had failed. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 190F and 130F. Dryer is now fixed.

"Customer complaint is, MAKING A SQUEALING NOISE. Inspected and tested. Found the idler pulley is seized up and the belt is cracked. Customer approved repairs. Installed new rebuild kit and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

"The customer complaint is the fresh food section will freeze everything at times. Today I cycled the diffuser and found a diffuser was not opening during the test mode. I removed the diffuser assembly and found the diffuser, gearing and flap are broken and loose. I gave the customer a quote for the new part and then replace the diffuser. I cycled it again during test mode and now its working perfectly fine.

"The customer said that when the water was turned on water was leaking out of the inlet on the left-hand side of the dishwasher. The plumber said the water valve was defective. Today I did not notice water leaking, but the water shut off when I arrived so I just replaced the water valve. I ran and tested the dishwasher a few times and it was all working normal.

Leaking out the front of the fresh food section and temps being off. Found the drain clogged. Removed the back cover to remove drain hose and cleaned it out. Disassembled to access the fresh food evap drain. Found the evap on had about 10% of the frost. Unit had a compressor replacement hooked up gage and equalized at 30 psi so its starting to leak. Explained about the sealed system repair. She said she doesnt want to fix it. Still cleared the line for the customer, so she can use it till she replaces

Installed parts from last diagnosis. Once installed tested unit is working properly

Hooked up my gage it equalized at 26 psi. Hooked up nitrogen pressures to 200 psi and found a leak in the evap. Installed new evap heat exchanger and filter. Once installed pressure tested. Made sure no leaks. Vacuumed and held. Filled with Freon. Tested unit is working great also installed new gasket. unit is working properly.

Water is not leaking from the fridge or from anything we replaced. Water is leaking from the copper water line that comes out the floor. I can hear water hissing from the copper waterline and then it leaks into the basement. I advised the customer to contact a plumber to replace the shut off valve and replace the water supply line.

Customer says leaked all over floor. I ran full diagnostics and ran dishwasher for over 30 minute and doula not find any leaks. I can see that the kick plate foam has gotten wet. Nothing leaking from inside door. Only place with water marks is from underneath the water float. I did check the nut and it was loose. I added pod soap and found that it oversuds and would leak from front. I showed customer and told them to use finish pods. They will change soap and call back if problem persists.

The drain pump was locking up and not drain all the way. Today I replaced the drain pump. I ran and tested the dishwasher. It now drains good.

Found that the dishwasher is getting e:09 (heating error) checked heater and it is open. Customer approved estimate to replace heat pump (motor) Ordering part and rescheduling.Scheduling 2 hours as it is hard wired and have to pull it out.; ordrd 1 12011015 (Heat pump (motor))

Unit died. 120 VAC at the junction box. Hooked up newfi device and it is unable to communicate with UI. The main PCB is a solid green light. Quoted for new UI. Coming back Thursday to install. ; ordrd 1 S/WD21X31902C (UI board)

Found that the LED boards are bad. Getting 12Vdc but no light. Looks like the LED board part is NLA and only comes as an assembly. Please check for both parts if the LED board is not found. The assmebly part not in stock as well. Search part and contact customer with estimate and ETA. (Easy labor)Light assembly ACQ33676522 not in stock; LED boards EAV48995108 NLA; saved tckt

"Customer complaint is, NOT WORKING AGAIN TENANT RESET LATCH BUT NEEDS TO BE REPLACED. Installed new latch service kit and tested. Dishwasher is working great. Dishwasher is now fixed. Please bill customer. ; saved tckt , states that autho needed"

"Customer complaint is, BEEP WHEN ITS RUNNING, DISPLAY FLASHES. Inspected and tested. Found the control panel is flashing and beeping when running. Needs a new control panel part number AGL30052401. Can someone get authorization on this and order the part. I attached a picture of the BB quote, but the notes are not clear enough for me to know how to proceed. Thats why Im passing this off to the office. ; saved tckt"

Getting weird power issues. Finally figured out that the outlet in the garage is wired wrong. L1 and N are switched and N was getting 120v to ground. Moved wine fridge to another outlet that is good. Plugged in and no power to compressor. Found that cold control is broken. Needs new cold control.Please look up part and contact customer with estimate and eta; saved tckt

"User interface is not responsive and blank but fridge is still cooling. When i shut door i can see LED show 37 degrees but when i open door it goes blank.I called tech support and they said the user interface board is bad according to those symptoms. I checked wires and wiggled them and the UI did come on and is working, so appears that UI is the issue.Please find part and quote customer.User interface board 611598901; O-emld tckt"

"Left side door lid is cracked and plastic pieces are falling off causing door to be hard to close and loose (see picture) door springs are fine. Customer said this is the 4th lid that has been replaced and all have done the same thing?Please get autho, order part and reschedule.Part W11101059; saved tckt"

"Customer complaint is, DRAINING ISSUE. Inspected and tested. Found the drain pump has failed. Quoted customer $349. to install new pump. Customer approved repairs. Part on order. ; ordrd 1 W10876537 (Drain pump)"

"Complaint is that its not cooling. Today it was on and running when I arrived I found that the fresh food side was in a vacuum about 15 psi, and the high side was about 75 psi. I removed both covers and both of the evaporators have very low frost pattern. I checked all the evaporators and all over for leaks and I ended up finding die leaking from the bottom of the condenser. Today I replaced the condenser and dryer. I purged and leaked checked the system with nitrogen and found no leaks. I pulled it into a deep vacuum less than 400 microns for about 20 minutes. I installed all the bins and shelf parts that were sent. The customer wants more bin replaced. Please submit for approval. Ship the customer the bin parts please if they are approved. While brazing I kind of melted the condenser fan and bracket EAU62025701 . It didnt seem to make a difference and they still work. Customer was ok with it I just said I would note it. Bins needed.AAP73252302AJP73596408; snapped 2 QuickPics, states that autho needed"

"Customer complaint is, DOOR SEAL CAME OFF. Installed new door seal and tested. Now I see why its falling off is because when they installed the dryer, they must have switched the door swings and its not lining up because its upside down. I disassembled door to flip it around and some of the plastic brackets are broken so you cant flip it and the glass brackets are missing. The door seal is going to keep falling off with the door like this. This is going to need a whole new door. I cant see that they sell it as one assembly, but looks like it comes in 2 parts and one is NLA. I need the whole door. Can someone see if this is covered and see if they can find a new door. This is a chrome shadow door. ; saved tckt"

"The customer said both sections have stopped cooling and it does not make ice. I verified both sections are warm and nothing g is running. The fresh food is above 40 degrees and the freezer is above 20 degrees. I put the fridge into diagnostics and there are no fault codes. I took it out of service mode and still would not start up. I then did a 40 second hard reset. Now the compressor came on and all the fans. This is a common failure and it will need the rear main board. Please get approval Rear main board W10843055; snapped 1 QuickPics, states that autho needed"

"Customer complaint is, MAKING A NOISE. Inspected and tested. Found the idler pulley is falling off. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

"Customer complaint is, NOISEY WHEN START THEN SLIGHTLY GOES AWAY. Inspected and tested. Found the idler pulley is seized up and the belt is wearing into it. Rollers and belt are good. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

"Customer complaint is, GAS OVEN NOT HOLDING THE TEMPS. Inspected and tested. I removed bottom panel and inspected the ignitor and everything looked good. Its got the spark electrode ignitor. Its doing some really weird stuff. The first time I tried it it only clicked once and didnt ignite. I turned it off and back on a couple times and there was no clicking. I tried the broil and still no clicking. I tried bake again and it ignited on the first try but then went out. I tried again and then it ignited on the first click and started preheating. It only got to 300 and then went out. A couple minutes later it ignited on the first click and finished preheating. The ignitor wiring harness is the new style with the rubber coating. Pulled out oven and tested from the board and found the DSI board has failed. Customer approved repairs. Installed new DSI board and tested. Oven preheated great and is heating great and cycling between 390F and 320F for 3 cycles. Range is now fixed."

Customer says no matter what load she dries the dryer will give her a d80 error which is a vent clogged error. I ran test and tested temperature with vent connected and it went to almost 270 degrees. I disconnected vent and dryer got up to 200 degrees and is cycling heat normally. I showed customer and informed her that her dryer vent will need to be cleaned out. House is townhome and looks like vent goes up through the roof. She will have it cleaned out. Dryer itself is cycling heat and working good.

"Did not see it leaking when i got here but customer says it leaks though the ceiling again and filled up pan of water in basement. I did wiggle the water valve hard and found a small drip. I replaced water valve inlet, tested with several cups of water and cycled ice maker and no leaks. Working good as im here."

"Not draining. Found a bad drain pump. I cleaned everything out of the sump and reassembled, sucked water through drain line under the sink. It drains all the way now but pump doesnt sound good. She will use for now, if drain pump totally stops working she will replace the dishwasher.

Today we replaced the drain pump and mounted the dishwasher properly. We ran the dishwasher and it washes and drains good.