"Washer wasnt draining and gave an SC error. Filter was cleaned out, which was full of hair and other small debris. Now it washes and drains great. I ran it on a rinse and spin cycle and it went all the way through no problems."

I ran the dryer on time dry high heat. With the dryer hooked the high temp only got to 158 degrees. I disconnected the duct and now the high temp was 180. I hooked the dryer duct back up and let it cycle a few more times. The low temp would get down to 137 before it cycled back on. The high temp with the duct hooked up is about 179. I went outside and checked the airflow. The airflow is less than 4 mph. I put my brush in the duct and I was pulling out insulation and star. I think theres a nest in it. I advised the customer to call a duct cleaning company.

Replaced the cover and the center ff fan. Old cover was moldy, giving off smell. Both fans running great now."

Unit is getting stuck on heating instead of cooling. Through test mode found that the gas valve switches back and forth fine. Has to be sensor or the board. Installed both parts. Went through test mode and working properly.

I replaced the boot and ran the washer. There was no leaks.

There was ice building up in the freezer. I found ice built up in the freezer around the drain. I removed the ice and defrosted the drain. The fans and compressor sound good. Its cooling good.

"Returned with parts, removed the dishwasher, unhooked manifold, installed new one cycled and tested. Both spray arms now working."

"Customer states the unit wont start.Tested and jumped out fuse, unit started, ran the unit fund the heat element was not functioning correctly, customer approved the fuse and heat element. Replaced both cycled and tested the unit is running and heating the heat element is not shutting off, replaced the thermostat on the blower housing cycled and tested heater element still stuck on, did the update kit on the heat element. Now the heat element cycles as it should."

Customer showed me video with loud noise. Loud noise is intermittent and happens once or twice through out the day. As im here the noise is not happening. I checked evaporator cover and i can push on certain spots to where i would get a rattling vibration noise. Im assuming that at the right temperature the metals start to vibrate and making noise similar to video.I adjusted evaporator cover and no longer making vibrating noise. Refrigerator is quiet and working good.

Installed new switch, and it works great now.

Complaint is the dryer takes long to dry but does produce heat. I tested the heat and found it takes a long time to heat up. I found a screen over the duct vent cover. The screen is plugged with lint. Its over 10 feet so I could not remove the cover. The cover needs to be removed and the duct needs to be cleaned. I cleaned out the inside of the dryer.

Customer said it wont fill and will just drain and after 5 minutes would give drain error but it never even filled.As im here i ran diagnostics and all functions are working as im here. Started new cycle 5-6 times and every time it drains and fills and starts cycle.

Customer states it stopped during the middle of a cycle and hasnt run at all since. Turn the machine on and didnt hear the drain pump come on even though there is water in the tub. Tipped it over to look at the drain pump and there was arcing around the drain pump. Unplugged and discovered a pinched wire on the drain pump that had broken. Put a wire cap on it and taped it up with electrical tape. Tested and now everything is working perfectly like it should be.

Customer say the original issue was that the screws in the bearing kept falling out and causing it to thump around really bad. Took a look at the rear bearing and it looked like the screw holes mightve been stripped a little bit causing them to be loose. Went ahead and replaced the whole rear bearing kit With everything. Reassembled machine. Tested it and everything looks good now.

Open up the machine and replace the timer. Tested and it seemed like it was working properly.

"Unit giving us error code 65. Theres only one fix for it and thats the drive motor board. Customer said another provider was there after three months of owning it, and did the same thing for the same code and theyre wondering if they have improved it or not. I explained theres two different boards so they couldve put the wrong board in or I could just failed again I cannot tell on my half what they put in or the reason why it failed again all I can do is try to correct it. Ordered new control board from today and rescheduled customer.; ordrng 1 204659P (Motor board)"

The display shows e9 and does not make ice. The tray is twisted and wont cycle. It needs a new ice maker. I will order a new one and warranty the failed one. ; ordrd 1 5931630100 (Ice maker)

"Customer complaint is overnight heating up properly. I found that the fake element has signs of damage. Still verified getting power to element. Just not heating foil works properly will need new element, repair is under authorized amount so able to schedule with tenant and get repairs done right away. ; ordrd 1 316075103 (ELEMENT - BAKE (STANDARD))"

"Whatever company that was here before us did a doozy on this one. Wash plate is warped. Rotor was broke off and missing, rotor screw is completely stripped. Clutch is worn. Stator (motor) is damaged (see picture)Needs a slew of parts if we are to fix this. Do we want to be tied to this after abuse from previous repair company was out? Schedule 2 hours for repair if we do tackle this one. Quote labor accordingly.Washplate W10752283; rotor W11260238; slider kit W10734521; clutch W10754448; stator W11195971; gearcase W11449841; saved tckt"

Customers complaint is dryer wont start power on but wont start on any cycle. First thing I checked was the control board to see if there were a burnt up relay. I didnt see any burnt up relay but its very common on these so I tapped on the relay a few times put it back together units started working Then then after a few test it stopped working removed. It tapped on the relay again started working again. Quoted customer for two different repairs one to replace the control board and one for me to repair the control board by replacing the bad relay. customer decided to go with replacing that relay. Put a new relay in tested multiple times and working great.; ordrng 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY)

"AEQ72909603 IcemakerCustomer states that ice cubes come out in clumps and then are sticking together. Took the icemaker out and inspected the tray and it looks like it has really bad mineral buildup in it and that the ice cubes are sticking, causing it to overfill. try to brush out some of the mineral deposits, but they were not coming out. Called customer for rice maker replacement and they declined per repairs at this time and wanted to see if it would just go back to functioning OK after attempting to clean it. If customer calls back, please order the part listed ahead.; saved tckt , states that autho needed"

"The customer said the craft ice maker in the freezer makes 3 loud knocking sounds. I cycled the ice maker twice and its making a loud pop sound. It will need the craft ice maker and the top main control board. I could not get the parts to pull up on Sears or LG. Craft ice makerMain control board ; snapped 1 QuickPics, states that autho needed"

DH f error means not defrosting. Customer said they had frost build up and had unplugged and let it melt for few days but still gets error. I checked heater and fuse and test good. I ran defrost test and have no power at heater. Control board would need to be replaced.Customer is on fence about repairing. Can we offer discount? Customer will call LG and see if they can do anything for them.; saved tckt

Found that the shifter is not shifting from agitate to spin and washer will try and spin clothes in agitate mode and error out. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 WH03X30517 (SWITCH -SELECTOR) and 1 WH03X32097 (PULLEY -TRANSMISSION) and 1 WH05X24185 (CLUTCH -MOTOR 1 & 2 SPEED NONREPAIRABLE) and 1 WH01X24180 (BELT)

"Customer complaint is, WON'T TURN ON. Found the door switch was broken off. Customer approved repair. Installed new door switch and tested. Dryer is working great. Dryer is now fixed.

Open up the machine pulled off old seal disassembled well on bottom. Replaced both bearings. Put the weldment back on the tub back in. Replaced the seal. Instructed customer to wait until tomorrow morning to try it out.

"Found that heat would initially turn on but then stop and dryer not heating. Found that gas coils and flame sensor are bad and igniter will just stay on and wont turn on gas. Customer approved estimate. Replaced gas coils and flame sensor, cleaned out inside dryer of alot of lint build up. Tested and dryer is cycling heat normally.

Returned with parts installed wire and heater assembly. Cycled and tested

"Returned with parts, removed cover, installed new board. Cycled and tested."

"Found that the belt was shredded and fell off. Replaced belt, tested and all functions are working. Washer is working good.

Replaced bad wash motor. Runs great now.

Installed parts. Once installed tested and didnt trip breaker through agitation or spin. Unit working properly

"Oven got extremely hot and burned parchment paper. Theyve gotten an error a couple times but not sure what error it was. I pulled out oven and took ohm reading on sensor. Ohmed at 1.105 k ohms, which is 75 degrees which is the temp inside. I then reinstalled oven and ran it on a 350 bake, and it preheated and averaged 350.

"Used smart HQ device and no errors. Ran full diagnostics and all functions are working good. Customer said that will go out of balance and making banging sounds also at end of cycle it has a faint burning smell.Ran test of towels and washer fills, drains and spins. The burning smell is just the motor running hot but is normal operation and is faint as im here testing.I explained that using more items is better to balance out the washer tub to avoid unbalance loads. Also to use deep fill option and the correct cycle to the load being washed.Washer is working good as im here."

Install new control board from last diagnosis once installed went through test mode. Everythings working properly with no air codes. Ran a cycle stopped checked air codes no error codes units working properly.

Installed universal kit from last diagnosis. Once the universal kit for the motor was installed tested multiple times is working great

"Customer complaint is, TOP RACK THE SUPPORT IS BROKEN. Customer approved repairs. Installed new rack adjuster kit. Dishwasher is now fixed.

"The compressor and main board were bad. I replaced the compressor, filter drier and main pcb. The new relay was bad so I had to use a relay kit. Found no leaks and pressures are good. I advised them to wait 6 hours for it to cool.

Replaced bad board and fuse. Runs great now.

"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Installed new roller kit and front felt seal. Tested and dryer sounds great. Dryer is now fixed."

"Customer complaint is, LOUD WHINING NOISE WHEN DISHWASHER IS RUNNING SOUND LIKE A BEARING OR SOMETHING. Found the circulation pump is loud. Installed new circulation pump supplied by warranty and tested. Dishwasher sounds great. Dishwasher is now fixed.

Broken belt and pump. Drove to Dey and picked up belt and pump kit. Replaced and cleaned up debris from broken belt. Runs great now.

"Customer complaint is unit will start making a noise in the fresh food section. Sounds like its a fan cause it slow down. Once they open the door then stop and then once they shut it, the noise will come back. This unit also has the icemaker trouble in the fresh food area Customers not interested in repairing that part. I explained because it has an icemaker. It also has the issue of freezing up around the evaporator fan which will cause this noise for the bluebook for the kit to repair it. Customers not hundred percent sure they wanna fix it or not or if they will just keep on defrosting it and let it come back. Explain to customer if they want to do the repair to leave it unplugged for 24 hours.; saved tckt , states that autho needed"

"Returned with gas valve, disassembled. Installed valve, checked for leaks. Tried running the unit. The machine did the same thing would not heat called tech support 12270522 spoke with Henry. Henry said that it is going to be unrepairable. Informed the customer GE would be reaching out to them ; states that autho needed"

"Returned with part, installed, cycled and tested, part did not fix issue, ordered new board returning tomorrow with board ; ordrd 1 W11557935 (Board)"

"Customer complaint is making sparks inside microwave. Removed wave guide cover then ran unit multiple times in South sparking looks like its just the wave guide has a little chunk of metal on it and sparking. Customer is wondering if he could just get the part and install it himself because its only two screws. I explained that is fine. Also explained if it ends up coming back or sparking again will need a magnetron. And if were replacing it, we can inspect the cavity itself to make sure it is repairable. Please order part and get with the customer to send it to his house. W10915651 wave cover; saved tckt"

Leaking water through diverter and leaking diverter error. Needs new sump and motor assembly. Told customer no charge for that repair when I come back. Also need to return previous installed washer motor. ; ordrd 1 W11416362 (Sump and motor assembly)

Customer says when set for 39 degrees (lowest setting) on both sides customer says it stays at 49 degrees and doesnt seem to get colder than that. Dual evaporator and I can hear it clicking back and fourth to send coolant to left and right side. I can see frost pattern on left side but when on right side there is only small frost pattern maybe %20.Appears to be a sealed system leak and cant keep it cold enough.Do we do sealed systems repair on Danby wine firdges? Or get parts? Contact customer with rough estimate.; saved tckt

"Customer stated the unit is leaking water, intermittently. Leaks the most water when starting the cycleCycled and tested took the from cover off. Noticed the water was spraying to the left it was going though the vent on the top of the drum and running down the drum. Ordered new water valve ; ordrd 1 25547P (Water valve)"

Found that front drum is rubbing against the front bulk head metal and grinding metal on metal. Customer approved estimate. Ordering front bulkhead part and rescheduling.; ordrng 1 D505899WP (DRUM SEAL KIT)

"Freezer ice maker does not make ice, there is a noise that stops when the door is open and the freezer gets warm. I found the rear freezer cover is not pushed in and wont stay, the fzr ice maker is broken. The freezer door wont close. The freezer trays are broken. It will need the parts listed below. Freezer Side rail 5218JA1009MRight side rail 5218JA1009MFreezer ice maker AEQ73449901Freezer cover AEB75844605Freezer tray AJP73334634Freezer tray AJP73334509Pcb EBR88309725; snapped 1 QuickPics, states that autho needed"

The upper dishwasher wont heat. In test mode stops filling and gives pressure fault. Upper rack is rusty and drain pump is noisy. Needs parts below. I was unable to locate parts instock. Please research the parts and contact the customers. W10277558 rack 99003733 control board 99003626 pressure switch Drain pump 99003612; states that autho needed

They said it stops and sometimes finishes but wont start. They have to reset the power. They think the code was 65. The 65 code is for the drive board and if that fails it will lock out the washer until power is reset. I called and gave the quote. Im ordering the drive control board. Returning Monday. 2024* 6519950Drive board 204659P; ordrd 1 204659P (CONTROL DRIVER BOARD)

"The display does not come on. Getting 120 to main board and 16 volts dc out of the main board to the display. It needs the main display panel with display board, the display wire harness and main control board. I was unable to get parts to pull up on sites I tried. Please get part numbers and reschedule with the customer. ; snapped 2 QuickPics, states that autho needed"

"Water leaking from ABQ76120501 and MEJ63424801. Please send info to ST for authorization and for them to order parts, and then set up return visit. ; O-emld tckt"

Ended up finding a broken door latch. Replaced the door latch assembly. Runs great now.

Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors- explained to customer can take up to 48 hours to start producing ice.

The broil halogen bulb clip came loose and hanging down. I was able to bend the clip and get it back up. There was some build up and grease around the cover. Advise the customer to keep it on until it burns off.

When you press start the motor would just buzz. I held the door switch with my knee then pressed the start button and at the same time I turned the drum. I heard a loud pop then it started. I took the front off and the only thing I found was a quarter sitting inside the blower housing. Maybe the quarter was stuck in the front bearing and that was keeping the drum from spinning. I tried it 10 more times and dryer started every time and is working great. The door latch was broken so I replaced the latch.

Dishwasher is leaking from diverter. Installed new diverter seal. Old one was broken down. Now it runs great with no leaks.

The oven would not bake. I found the bake ignitor is bad. I quoted for the repair then replaced the bake ignitor. The oven is now heating up good on bake.

"Not draining. Found a cabinet door sound pad stuck in air gap. Cleaned that out, and now it drains great. Showed customer how to clean it.

The middle spray was broken and hanging down. I verified what was broken. I replaced both parts. Its working good now.

"Customer complaint is, LEFT FRONT BURNER STAYS ON. Inspected and tested. The front left burner is sticking on. The relay board has failed again. There is a service bulletin for this issue. Installed new relay board and tested. Burners are working great. Range is now fixed."

"Returned, checked the venting was informed the customer cleaned the venting with a shop vac. Removed the vent on the outside of the house and cleaned the venting, made sure to run the brush all the way to the dryer. Found the customer had the incorrect venting in the ceiling. Had to take part of the ceiling down to put the outside part back on. Hooked the dryer back up and ran. Put a temp gauge in the drum the temps ranged from 150 to 220. The unit is working correctly.

Installed new oven control board and tested. Oven is working great. Oven is now fixed."

"Detergent dispenser doesnt always open, and dishwasher is leaning forward. Adjusted the dishwasher and reinstalled it, and cleaned up dispenser so that it opens great now. Recommended finish to get rid of all the mineral build up on the dispenser."

Customer states it clicks a bunch of times and then cancels out part of the way through the cycle. On arrival discovered that there is an issue with the lid lock. Open it up and found the lid lock was really sticky and conked up inside. Replaced lid lock with a part I had on my van tested and it seems to be working a lot better now.

Customer states its leaking out of the front door whenever they run the machine. Open up the door and saw it pretty obvious with the door boot. Theres a little tear at the bottom. Went to dey appliances to pick up the part and returned and installed the new door booth tested and it looks great now.

"Customer complaint was getting a burning smell, so they stopped using dishwasher. Remove the door panel and found that the door latch connection was burning up, which was kind of common on these units. Quoted for a new latch kit. Customer approved and installed parts cause we carry this one on our trucks. Once installed tested multiple times and now it working properly.

"Replaced evaporator cover assembly. Tested and fan is running and pushing cold air into refrigerator, no more errors. Refrigerator is cooling and working good."

Unit was in the garage but he had a heater going. Took pressures was at 42 psi plugged unit iron never moved. We got a defective compressor. installed new compressor and filter dryer pressurized to 150 psi. Let it stand for 15 minutes never dropped vacuumed under 300 ?m filled with the correct amount of 134 and now unit is cooling properly.

"Replaced bottom spray arm, tested and is spinning and working good."

Install new evaporator fan from last diagnosis now fan is kicking on properly.

"Customer complaint is, DOESN'T START THE CYCLE RIGHT AFTER THE DOOR IS CLOSED. HAS TO HOLD THE DOOR IN TIGHT. Customer had the mounting screws out when I got here. Inspected and tested. I started dishwasher and it started right away and started washing. I canceled and drained and did this 3 times and it worked perfectly. I remounted dishwasher and started it again and its working perfectly. This is a new dishwasher to the customer and I think it might just be a matter of learning how it operates. I showed customer the steps to start a cycle and how to reset it if they need to."

Icemaker broken. Replaced icemaker. Working great.

The dryer does not heat. I found the hi limit thermostat was bad. Replaced. The dryer is now heating and the air flow is great.

Customer states not spinning. Opened up the machine and found a broken belt. used a part from truckstop to replace the belt. Its working perfectly now.

Customer states its never draining during the cycle and theres water in there and sometimes has a drain error. opened up machine and discovered the impeller had broken into pieces inside the drain pump and the pump will need to be replaced. Had an lg generic pump in stock. Replace the pump and tested. Everything looks good now.

Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors explained to customer can take up to 48 hours to start producing ice.

Some of the lettuce is frozen as im here. The UI controls were wonky and didnt respond and I unplugged and plugged back in fridge and all functions are working. When in diagnostics fresh food shows correct temperature of below freezing. Damper and fan works. Issue is that the ice maker is not filling and there is a service bulletin to replace the ice fill tube with new modified one.As far as freezing food the fridge since the ice maker is not making ice the ice box is running a lot more then it should trying to meet temperatures and cold air is bleeding out of ice chute causing food to freeze. Replacing ice line should take care of that issue as well. In meanwhile i turned off ice maker until I can come back with part.I tried calling owner and no response. Please contact owner and get approval or call me if there is further questions.; saved tckt

"Customer states the unit is not making ice, the unit has never made ice. Started the unit and ran it, found the drain line under the sink kinked, twisted the line to get the kink out. 10 min after starting the unit goes into Time to clean mode. The unit had been cleaned, I ran a cleaning cycle, the cycle causes water to leak out the door and all over the floor. Tried making ice again and the unit did the same thing, called tech support 12326967 Tony. Was advised the customer needs to update the software on the customers WiFi first 1 800 220 6899 is the number the customer needs to call. If that dont fix the issue the unit will need a new board is what tech support said. Found out the clean and making ice light is a code for a pump. Removed the drain line and ran it into a bucket the unit still coded out. ; snapped 8 QuickPics, states that autho needed"

Found that the start button plastic tab that hits the user interface start button broke off and doesnt actually hit the start button (see picture) only way to guarantee is to replace whole panel which shows not in stock.I informed customer that I could remove the start button and then would just have to push the physical board to start washer until we can get a quote and part ETA. Customer was ok with that so she could use the washer in the meanwhile.Search for part and give customer estimate.Panel WH42X10969; saved tckt

Pulled relay board and Dana will send me paperwork to ship out.; saved tckt

The front right burner will spark but not light. The flames on the front left burner are still high and the flames for the back right burner we are also high and uneven. The caps and bent and dont sit flush. Three of the burners need new caps and the back right burner and front left burner need new burner bases. These are parts the customer removes for cleaning so they are all easy to replace. Im shipping the parts direct to the customer for her to replace. ; ordrd 1 WB29K10024 (12 k cap) and 1 WB29K10022 (Small cap) and 1 WB16K10070 (Burner small) and 1 WB16T10046 (Burner large) and 1 WB28K10222 (Exl cap)

"Bake element is burned out. I cleaned up the rear right burner assembly and now it ignites great. Also, RJ will order bake element. Part number is in attached quote ticket. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

Customer states there is a fan that is very loud in the refrigerator. Plugged in wireless module. Cycled and tested each fan. Customer says its the deli pan fan. Was able to let unit run on its own and could open the door and the noise stopped. Need part # WR17X36487 as the fan is not sold without the cover. ; saved tckt

"Giving Express 60 error which is a water pressure/circulation error. Ran through full test mode and possibly got a heavy and express 60 error, which is a heating error. Normally though it runs for 5 or 10 minutes and then stops with error. Tech sheet says to replace sensor and if that doesnt fix it to replace main pcb. Quoted for both. After test mode ran it, and kicked out express 60 error. Coming back Monday to install part(s). ; ordrd 1 DD81-02282A (Main Samsung PCB) and 1 DD81-02317A (Pressure sensor)"

"Customer states that its continuously warm in the fridge. Checked the in the freezer and had nice frost. Temperatures in the fridge were about 60? though. Check to make sure EAP drain trough was lined up and it appeared to be. Check against new drain trough, and it was a different part that would not fit. Replaced sensor. Control in the fridge was behaving kind of weird but I unplugged the machine and re-plugged it in and it seemed to be working at this time. The fan was going and the damper was open and the evaporator is frosted perfectly. Not sure the cause of the issue at this time. ; O-emld tckt"

Customer states it stopped cooling suddenly and the the ice in the ice bin started melting. Opened machine up and pulled off evaporator cover in freezer and it was not frosted at all and dripping water. Appears to be a failed compressor. Will need another SS tech to replace compressor. Told customer that it would be $600-$800 if the compressor is under warranty. Manual from lg says 10 year warranty. Customer approved of price. ; saved tckt

"Customer complaint is, BACK FELT PIECE IS COMING OFF AND MAKING A GRINDING NOISE. Inspected and tested. Found the rear drum seal is ripped and falling off. I disassembled dryer and all 4 rollers are falling apart. Quoted customer $405. to install new rear seal and rebuild kit. Customer approved repairs. I installed new rebuild kit and vacuumed out inside of dryer and bulkhead. Seal is on order. ; ordrd 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) and 1 280114 (DRUM ROLLERS (2) AND REAR FELT SEAL)"

"Returned to check on the ice maker. Was informed by the customer that unit made a full hopper of ice over the weekend, the unit stopped making ice and then the customer cleaned the unit. After that the unit stopped dropping ice again. When I arrived the unit was off, turned the unit on and the customer showed me the water coming down on the right hand side of the unit. The jets were not on, when the compressor started the jets came on and the water stopped leaking on the right hand side. Waited 40 minutes for the ice to dropping nothing happened. Called the tech support, spoke with Lester, he had me check all the wiring on the timer and the wiring was tight, next checked the cube size control changed around 2 wires that maybe the issue. Lester thinks the Bin level control is not working connected and water valve maybe leaking since water is flowing down the right side when the jets are not on 11-0616-21 bin control.Will wait to see unit now produces ice. It did not produce ice, called back Lester was unavailable, talked with someone else, now I was told to replace the ice cube size control, I asked if it could be the bin control and was informed if it was the bin control the unit would not get cold. ; states that autho needed"

Found that there is a sealed system leak as there is only %10 frost pattern (see picture). Needs sealed system repair. Contact customer with quote.; saved tckt

"Customer states its not cooling in the fridge section and has spoiled some of their food. On arrival measured temp side was about 55 to 60?. Opened up the machine and took off the evaporator cover in the Freshwood section. Discovered no frost on the evaporator not even a little bit at this time.saw some rust on the right side tubing. Checked the thermostat on the machine to make sure that they were reading and range and they checked out good. After while was able to get the compressor to kick on and start running but only had one loop of cooling on the evaporator. Told customer that they would need advanced diagnostics and that it would be an additional $300 for diagnostic. Quote them between 1200 and $1500 for total cost to repair at this time. they said they would like to proceed with the advanced diagnostics. Please schedule, Adam or Phil to come back out on this. ; saved tckt"

Customers complaint is getting warmer temps. On arrival freezer was about 40 to 30?. I noticed the side in front of the cavity of the unit was hot to the touch pulled unit out on protective floor mat removed back cover and found that its extremely hot back there. Found that the condenser fans not running and pushing off a lot of heat from the compressor. Customer doesnt have any really fans that we could put back there for the time being so we unplugged the unit and we will come back on Friday to install new fan.; ordrd 1 WR60X10358 (Condenser fan)

"The complaint is most of the times when they open the doors the lights are not working inside. One time the door alarm was beeping but that happened once. Today it was working fine but I noticed the fresh food lights were dim and the freezer light was out. I replaced the freezer light module and now all the lights are working and are bright. The right door gasket is ripped . I replaced the gasket. The customer showed me that 2 freezer bins and the crisper shelf support is cracked. I said I would note it and we can see if parts are covered. If the light issue continues please send out the main board. I listed the parts below. The left gasket also has a couple rips but not as bad. Main board W10843055Crisper frame W11127833Bin freezer WPW10493169Bin freezer W10858802Gasket W10846057; snapped 3 QuickPics, states that autho needed"

Customer requested a dryer vent cleaning.Cleaned the vent.

Customer states that it will not run at all and sometimes has an E01 error code pull the cover off the front at the bottom and found water in the base. Dried out the base and checked for any leaks anywhere. Discovered that the water fill port on the side of the dishwasher was really loose so I tightened that back up. Ran the dishwasher for 10 minutes and working great now.

Customer states the unit will not drain. Vacuumed out the tub and filter. Checked and found no debris in the filter housing. Disassembled removed the pump- found the pump was broken in the housing. Customer approved the replacement pump. Installed cycled and tested for leaks.

"Returned with part, installed icemaker. Tested the unit harvested and filled with water."