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Service History 61

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed October 25, 2022 to October 26, 2022

Whirlpool WasherFront loadOct 25, 2022Saint Paul, MNTechnician: Delton

Model WFW72HEDW0

Replaced water valve, tested and washer fills, agitates, drains and spins. Washer is working good.

“Delton was professional and did a great job problem solving what was wrong with our washing machine.”

Caroline D.
Kenmore DishwasherOct 25, 2022Burnsville, MNTechnician: Delton

Model 665.1582169

Not draining. Found that drain line to garbage disposal was full of gunk and has slow drain. Cleaned out drain line, tested 3-4 drain cycles and dishwasher drains every time. Dishwasher is working good.

“Timely and efficient”

Michael And Lisa C.
LG DryerElectricOct 25, 2022Lakeville, MNTechnician: Delton

Model DLE7400WE

Found that dryer vent was clogged with bunch of lint even after customer said that they have vent cleaning service out. I removed the flex venting and just used their adjustable 90 degree that lined up so now is rigid and cleaned out vent to the outside (runs two feet) Tested and showed customer that dryer is cycling heat normally and is working good.

“Delton is knowledgable, explains things very well and did a great job.”

Judith W.
Samsung DryerElectricOct 25, 2022Sartell, MNTechnician: Seth

Model DV4285200EP/A3

Dryer squeaked when it tumbled. The idler was bad and had failed I replaced it. Your support Rollers have been replaced before and were missing washers. Ill pull those apart and cleaned them put them back together. The body of the dryer is a little tweaked on the right upper side but it went back together smoothly. The dryer is now fixed.

“Nice people and good service.”

Ben A.
Whirlpool DishwasherOct 25, 2022Sauk Rapids, MNTechnician: Seth

Model WDT750SAKBO

I installed a dishwasher and tested it.

“Seth was amazing! He was thorough and efficient. He took the time to explain what he was doing and how we can keep our dishwasher running smooth.”

Jillian M.
Bosch DishwasherOct 25, 2022Lakeville, MNTechnician: Delton

Model SHP878WD5N/11

Customer was saying that dishwasher was getting e24 error code and water still on bottom of dishwasher. She said she ran another cycle and it completed. E24 is slow drain error. Customer has air break and i found debris that was stuck in there. I cleaned out debris and explained to customer that bypassing it would be better. I bypassed air break and ran drain directly to garbage disposal. Tested and dishwasher is draining every time. Dishwasher is working good.

“Not sure if this is the best price, but they were able to come the next day, and fixed my dishwasher quickly. Professional and courteous.”

Brooke B.
Samsung RangeElectricOct 25, 2022Plymouth, MNTechnician: Phillip

Model NY58J9850WS/AA

Customer complaint was the top in the lower oven on the range, but not heat up. I started both ovens neither would heat embroil not work. I pulled the range out and I checked for 240 across the terminal block. I was getting 240 V at the black and red wires. I then checked for 240 across the bake and was getting zero from one side to ground I got 120 from the other side the ground I got 120. I pulled the relay board off the back and found a burnt trace to the main relay. I repaired the board and both ovens now heated to 350.

“We were so impressed with Philip’s service from narrowing down the time and letting us know when he would arrive, to quickly diagnosing the problem and repairing the damaged control board instead of trying to sell us a new board. He is an awesome repair person and asset to the Omega Force. We will be recommending your company to all of our friends with appliance repair needs!”

Susan B.
Frigidaire DishwasherOct 26, 2022Saint Paul, MNTechnician: Nate

Model FMB330RGC0

Dishwasher not draining. Disconnected the drain line and found a big piece of plastic wedged in the pipe that goes into the plumbing under the sink. Cleaned that out, drains great now.

Whirlpool RangeGasOct 26, 2022St. Cloud, MNTechnician: Seth

Model WFG520S0AS1

Wont bake. Failed DSI board and harness. I inspected it and it started to work after I re-assembled it. I quoted harness and board.

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