We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACBP/XAA
Near Minneapolis, MN 55417
Delton
Job Details: 02/06/2023
Looks to be sealed system leak or restriction. The fresh food section is keeping cold but the freezer is 60 degrees and has no frost pattern when compressor is running. According to service manual (see picture) coolant goes through fresh food evaporator first before the freezer. So appears that why fresh food is cold and freezer is almost room temperature.I informed customer of sealed system issue. They will replace refrigerator.
We serviced a
GE REFRIGERATOR
Model PGCS1RKZA SS
Near Eden Prairie, MN 55346
Adam
Job Details: 02/06/2023
"Installed fan from diagnosis. Tested unit after I installed fan kicked on right away. Reassembled unit after and made sure everything is operating correctly. Everything is now working properly. Owner of the house wasnt there ; snapped 1 QuickPics, states that autho needed"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS04
Near Victoria, MN 55386
Adam
Job Details: 02/06/2023
"Installed cooling fan from last diagnosis and its working great. Reassembled unit and tested again. Unit is working properly. ; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG WASHER STACKED++
Model MHW5630HW0
Near Minneapolis, MN 55406
Nate
Job Details: 02/06/2023
Replaced bad drain pump and control board. Ran it for 20 minutes. Before it would short out the board as soon as you try to use the washer. Runs great now.
We serviced a
AMANA RANGE
Model AER5722CAS
Near Minneapolis, MN 55419
Nate
Job Details: 02/06/2023
Replaced broken bake element. Heats great now.
We serviced a
GE WASHER STACKED++
Model GFWN1600J1WW
Near Maple Grove, MN 55369
Matt
Job Details: 02/06/2023
"Customer complaint is, door is locked with clothes in it. Its been like this for 3 weeks. Inspected and tested. This is a stacked washer and dryer. I removed the bottom panel and found 3 of the 4 damper shocks are broken off. I couldnt get the door unlocked, so I had to manually unlock it. The drum is loose. The rear support is broken. Washer needs to be replaced."
We serviced a
GE REFRIGERATOR
Model PFSF5NFWAWW
Near Saint Paul, MN 55116
Delton
Job Details: 02/06/2023
"Customer wanted his fridge looked at as well since I was there for his dishwasher. Found that water valve on fridge is leaking and overflowed this ice maker and created big ice ball and broke the ice maker. Would need ice maker and water valve but also I explained that customer would need to defrost the freezer, so leave it unplugged for 24 hours. He was interested in getting it fixed. .Water valve WR57x10086; Ice maker WR30x35285"
We serviced a
LG DRYER
Model dlex2650w
Near Waconia, MN 55387
Adam
Job Details: 02/06/2023
Unit was making loud noise when tumbling. Disassembled unit and found the one of the back roller has completely seized and was damaging the other rear roller. Quoted customer to replace the back two rollers. Customer approved replaced the back rollers and did a maintenance clean up also. Reassembled unit and is nice and quite. ; used 1 4581EL2002H (DRUM ROLLERS (2)) from stock
We serviced a
GE DRYER
Model DBXR463EG1WW
Near Chaska, MN 55318
Adam
Job Details: 02/06/2023
Customer was getting a burning smell. Tested unit I couldnt smell any strong burning smell disassembling unit and found a bunch of lint in the blower and some inside dryer removed and cleaned dryer. Reassembled and tested. Unit is operating correctly now. Also took temps was getting to a high of 205 then cooling down to 150 and back up So temp is good.
We serviced a
WHIRLPOOL RANGE
Model SF387PEYQ4
Near Minneapolis, MN 55442
Phillip
Job Details: 02/06/2023
"The customer said people were over and using the oven. They said the oven did not bake right and when they put their hand in to check the temp it felt cooler than their oven. The customer set the oven to 350 and started the bake. I put my weight thermal couple on the middle of the rack. After it beeped 350 my showed the temp was 375. I waited for to cycle. The oven was maintain the temperature better than most ovens built today. The low was 354 and the high cut out temp was 357. I advised the customer is anything its running a little hot, she said leave it and dont adjust the temp. The customer said it bakes fine for her. It was her company that said it was not baking right."
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Eden Prairie, MN 55347
Adam
Job Details: 02/06/2023
Unit was dead. Tested what I could but has the normal dead display. Went through the GE test to see if could get it to power up but no luck. GE recommend replacing both boards. Quoted customer blue book for both boards. They approved installed main board because I have it but still no luck needs the display board also. Ordering part and reschedule. ; ordrng 1 WD21X31902 (CONTROL BOARD - MAIN) and 1 WD21X24901 (CONTROL BOARD - MAIN)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Osseo, MN 55311
Matt
Job Details: 02/06/2023
"Customer complaint is, the refrigerator is not cooling. Inspected and tested. Found the FF compartment was only 46F and freezer was 0F. Theres frost and ice on the back wall of the FF compartment evaporator cover. This is going to need the drain kit, add on heater and possibly the defrost sensor. Im not sure how much of this is covered with WHE. ; saved tckt"
We serviced a
LG DRYER
Model DLEX8100V
Near Eden Prairie, MN 55347
Adam
Job Details: 02/06/2023
Installed the control board from last diagnosis. Tested and its working properly. Reassembled unit then tested multiple times. Working great now. Installed ECE81137801
We serviced a
SPEED QUEEN WASHER
Model AWM472W2
Near Maple Grove, MN 55311
Matt
Job Details: 02/06/2023
"Customer complaint is, LEAK UNDERNEATH, ALSO ITS NOT POWERING UP. The problem with not powering up, was that the plug was falling out of the wall. Inspected and tested. Found water is leaking from the tub seal onto the transmission and its loud in a spin. Also the belt is cracking. Washer needs a new transmission, tub seal and belt for sure and whatever else needs replacing when you do this repair. Ive never worked on one of these older speed queens and not sure what parts get replaced when you do a transmission. . ; saved tckt"
We serviced a
KENMORE WASHER
Model 110.295328
Near Minneapolis, MN 55427
Phillip
Job Details: 02/06/2023
"The customer said the washer was not advancing and cycles. I found the lid switch was not activating when the lid was closed unless you pushed on the lid real hard. I jumped the lid switch and then started a normal cycle and the washer filled and agitated, and was advancing. I let it advance until it went into a rinse. I gave quote for the whole repair then replaced the lid switch. The washer is working great. ; used 1 WP8318084 (SWITCH - LID) from stock"
We serviced a
SAMSUNG WALL OVEN++
Model NV51T5511SS/AA
Near Minnetonka, MN 55305
Phillip
Job Details: 02/06/2023
"The customer says when they try to use the oven it will spark, make noise and pop the circuit breaker. I pull the oven out and remove the top cover and found the black wire at the terminal block is completely burnt up. This is commonly from either the screws being too tight and stripped or not tight enough. Today I replaced the burnt block and power cable. The oven was heating up good."
We serviced a
AMANA COOKTOP++
Model GAFS3040BSS
Near Plymouth, MN 55447
Phillip
Job Details: 02/06/2023
The customer said water boiled over and now the cooktop doesnt work. I tried all the switches and none of them make the burners spark. I pulled the top up and found the switch harness is shorted. It needs the switches. The model tag is hard to read and I cannot get a model pull up. There is a tag on the harness but that number does not pull up either. I was able to find the correct model on line. Im ordering the part from Dey. ; ordrd 1 WP74007696 (SWITCH HARNESS)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Saint Paul, MN 55105
Delton
Job Details: 02/06/2023
Refrigerator is only getting little cool around 50 degrees. I took off evaporator cover and heard something drop and evaporator fan started running. I dont know what it was but now fan is running so maybe something was lodged and preventing fan from running. Customer will use it and see if temperature drops and keep it cool. otherwise I quoted (see picture) for new evaporator cover assembly DA97-15409D. Customer will call back if problem continues and to order part.
We serviced a
AMANA WASHER
Model NOTAVAILABLE
Near Rosemount, MN 55068
Delton
Job Details: 02/06/2023
"Was full of water and not draining. Drained out the water, tested and found that the tub bearings are bad and inner tub is banging around on inside. I informed manager that it is not economical to repair. They will replace washer.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
FRIGIDAIRE DRYER
Model FAQG7011KWO
Near Apple Valley, MN 55124
Delton
Job Details: 02/06/2023
Found that gas coils are bad and not turning on gas after 10 minutes. Cleaned out inside dryer of lint build up and replaced coils. Tested and dryer is heating and working good.Called and owner and no answer and voice mail not setup.; used 1 5303931775 (COIL KIT) from stock
We serviced a
SAMSUNG DRYER
Model n/a
Near Waite Park, MN 56387
Seth
Job Details: 02/06/2023
Dryer wont start. Noted hes been having problems for a year with the start button. I pulled the unit apart and found the button on the board had completely fallen off for the start. The patio no longer available Dana please see if we can source the part. quote is saved. DC92-00737CUI ; saved tckt
We serviced a
AMANA DISHWASHER
Model ADU6000D73B
Near Richmond, MN 56368
Seth
Job Details: 02/06/2023
Leaking. The dishwasher is obsolete. I could find no parts. See pictures everything circled is needed. All the rubber is rotten. Its leaking from at least 4 spots. The biggest leak is the solenoid seal in the motor housing. Send to auto.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Otsego, MN 55301
Matt
Job Details: 02/06/2023
"Customer complaint is, NOT SPRAYING. Inspected and tested. Found the circulation pump has failed and the heating element bushings are gone and water is leaking out the back of the dishwasher. Part numbers are W11414076 and W11537778. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Long Lake, MN 55356
Phillip
Job Details: 02/06/2023
The customer wanted the door gasket replaced. I verified I had the right gasket. I replaced the gasket and then ran the washer certifying theirs no leaks.
We serviced a
MAYTAG WASHER
Model LAT8426AAE
Near New Brighton, MN 55112
Phillip
Job Details: 02/03/2023
The customer said the washer leaked after the 5th load of laundry. They did not use it again after it leaked. I filled it to the max and let it agitate. I did a drain and spin and no water is leaking. I checked the tub seal and no water is leaking. I did it all over and it stil never leaked. The washer sits in a pan with a drain in the center. I told the customer I have seen water back up from those drains during the spin cycle.
We serviced a
BOSCH MICROWAVE
Model HMC80152UC/01
Near Eagan, MN 55122
Delton
Job Details: 02/03/2023
"When i got here power to the microwave was off. Customer said that breaker was tripped and wont reset. Breaker trips instantly when trying to reset it. I can leave the microwave door open and breaker resets and microwave has power. but as soon as door is shut the breaker trips. So it appears that the door switches is shorted but looks like the door switch cam might be flipped or broken.
We serviced a
KENMORE DISHWASHER
Model 66514565N611
Near Minneapolis, MN 55431
Delton
Job Details: 02/03/2023
Floor warped again so customer looked underneath and saw dripping from float. While im here i ran dishwasher for 40 minutes and no leaks. I checked float to make sure no debris stuck underneath. I found no leaks while here but the new floor is warped. I told customer to rule out water valve not closing all the way that we would replace it and replace float housing and switch to ensure that we could rule those intermittent issues out.; ordrd 1 W11175771 (Water valve) and 1 W10873429 (Float housing) and 1 Wpw10195039 (Float Switch)
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Minneapolis, MN 55401
Phillip
Job Details: 02/03/2023
The customer said the same thing. The forage is set to 37 but the display reads 32 and veggies freeze. I put thermal couple in the lower crispier drawer to get a temp. The temp was 28 after about 10 minutes. I removed the damper assembly and found the little black cover was broken. Today I went and got the new damper from Sundberg. So today I replaced the damper assembly. I created a quote for replacing the garage disposal at attached to pics. I advised them to give the fridge 24 hours to cool.
We serviced a
THERMADOR++ DISHWASHER
Model n/a
Near Mound, MN 55364
Adam
Job Details: 02/03/2023
Customer had both dishwasher and disposal In the kitchen. Started with the dishwasher. Removed the old one. Unhooked the drain line and water line because the newer dishwasher had new lines. Once removed installed the new dishwasher then tested. Unit is working properly without any leaks. Next swapped out the garbage disposal. He had the same one so was able to use all the same pipes. Tested for leaks and its working great
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Osseo, MN 55311
Matt
Job Details: 02/03/2023
"Customer complaint is, HE ERROR CODE FLASHING AND DOES NOT COMPLETE THE DRYING CYCLE. Inspected and tested. Found the heating element thermistor is bad.. Installed new heating element and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Clearwater, MN 55320
Seth
Job Details: 02/03/2023
"Failed circulation pump, bad grinder. Parts on order.; ordrd 1 WPW10757217 (Circulating pump)"
We serviced a
BOSCH RANGE
Model HIIP056U/01
Near Bloomington, MN 55438
Delton
Job Details: 02/03/2023
Cooling fan has power but still getting error. Fan assmebly comes with tachometer. Customer approved estimate. Ordering cooling fan and rescheduling. Scheduling extra time.; ordrd 1 12011471 (Cooling fan)
We serviced a
KENMORE REFRIGERATOR
Model 79572043316
Near Eden Prairie, MN 55347
Delton
Job Details: 02/03/2023
Found that microswitch is sticky. Customer also might be interested in to replace paddle and chute as there is corrosion build up from years of usage. Sent estimate to customer he will think about it and call back if he wants to proceed. (See picture)
We serviced a
DANBY REFRIGERATOR
Model MISSING
Near Minneapolis, MN 55401
Phillip
Job Details: 02/03/2023
When the compressor comes on there is a high pitch rubbing sound. When I put pressure on the door and when I pulled it out on my pad the noise stopped. The noise sounds like its coming from the compressor internally. I raised the front feet and the noise stopped. I advised the customer thats all I can do. If it continues it could need a compressor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE DISHWASHER
Model 66516002400
Near St. Cloud, MN 56303
Seth
Job Details: 02/03/2023
The water inlet valve and tested the dishwasher. The dishwasher washed as designed.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US
Near Minneapolis, MN 55426
Phillip
Job Details: 02/03/2023
The customer said a number 1 comes up and the customer was thinking it was a fault code. The customer was holding the start button for more than 3 seconds and that was canceling the cycle and going into a 1 min drain cycle. The customer said it was leaking and not drain but when he turned on the garbage disposal the dishwasher started to drain. I verified the operation and the dishwasher is working fine. I went through soap usage and cleaning tips.
We serviced a
KENMORE WALL OVEN++
Model 790.481338
Near Minneapolis, MN 55442
Phillip
Job Details: 02/03/2023
The oven takes a long time to preheat and then does not maintain the temp. I found both bake elements are bad. I replaced the bake elements and now the oven is heating up and maintains heat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET9FHTXMQ01
Near Mound, MN 55364
Adam
Job Details: 02/03/2023
Unit is was unplugged on arrival and has been for a few years. All customer remember it was leaking and they didnt have the water hooked up. Tested the defrost heater and bimetal. They tested good. Also put a little water down the defrost drain to make sure wasnt plugged thats all good. Watched the frost pattern and thats good. As of now I cant see anything wrong. Could be the defrost control staying on to long and melting to much. Customer is going to keep it plugged in and see what happens. If it acts up then he will do a stream call
We serviced a
BOSCH DISHWASHER
Model SHX4ATF5UC/21
Near Maple Grove, MN 55369
Phillip
Job Details: 02/03/2023
The complaint was the dishwasher is dead. I found the power cord was disconnected from the dishwasher and it was not attached and not level. Whoever did the floor repair discounted the power cord. I reattached the power cord and leveled and attached the dishwasher. The customer said the water line for the fridge was also disconnected. I pulled the fridge out on my pad and hooked the supply line back out the fridge. I turned the water back on and verified theres no leaks. Water now dispenses from the fridge.
We serviced a
GE WASHER STACKED++
Model GFW430SSM1WW
Near Maple Grove, MN 55311
Matt
Job Details: 02/03/2023
"Customer complaint is, NOT DRAINING. Customer said the washer has been shaking like crazy every time she uses it in the last week. Inspected and tested. The drum has play in it like the rear support is failing. I started a rinse and spin and washer just keeps filling until it errors out and then drains. Looks like the pressure sensor/hose has failed, or the board. I advised customer to replace washer because of the rear support failing."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Waconia, MN 55387
Adam
Job Details: 02/03/2023
Unit would randomly not. I put unit in mode and found a few issues. One was the E4F6 code which is for the float. When I tested the unit after had the customers complaint where it added water but wouldnt start. I tested the float switch and was bad. Moved the float up and down a couple times and worked the rest of the time. The next issue is the upper spray arm never working. The diverter would try to move but never would spray the top rack. Will need new float parts and diverter. Quoted customer blue book and rescheduled ; ordrng 1 WPW10195036 (FLOAT with stem) and 1 W10873429 (FLOAT AND RETAINER) and 1 WP8531743 (FLOAT gasket) and 1 W10537869 (Diverter)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS
Near Chaska, MN 55318
Adam
Job Details: 02/03/2023
"Unit says door open or close randomly. When I was there working properly. Reordering the switch holder and do that one more time. ; ordrng 1 W10562613 (Cam) and 1 WP8206419 (Interlock), ordrd 1 WPW10156813 (Interlock)"
We serviced a
INSIGNIA RANGE
Model NS-RGFESS1
Near Minneapolis, MN 55423
Delton
Job Details: 02/03/2023
"Back right burner is working, getting red hot and cycling element on and off normally as im here. Front right big burner the element shorted (see picture) and would need to be replaced. Im guessing that infinite burner switch is still ok but would order the part incase..; saved tckt"
We serviced a
LG WASHER
Model WM3570HWA
Near Minneapolis, MN 55409
Delton
Job Details: 02/03/2023
"Replaced several parts for drain, tested and no leaks and washer now drains and is working good."
We serviced a
SAMSUNG DISHWASHER
Model DW7933LRABB/AA
Near Saint Joseph, MN 56374
Seth
Job Details: 02/03/2023
Heater error and white greasy dishes after the wash. I quoted a sump both heater and sump are NLA. She declined us searching for the part she will replace it.
We serviced a
MAYTAG REFRIGERATOR
Model RSD2000DAM
Near Saint Joseph, MN 56374
Seth
Job Details: 02/03/2023
I replaced the cold control and the fridge began to I cool instantly. The fridge is now cooling.
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2431KF1
Near Minneapolis, MN 55408
Nate
Job Details: 02/03/2023
"Not draining. Found a piece of wood and a nut in the drain pump. Cleaned that out but drain pump impeller is loose, and doesnt drain the water well. The sump motor is super loud too. Trouble circulation. Quoted for both. Customer is replacing unit. ; used 1 A00126401 (DRAIN PUMP) from stock"
We serviced a
LG REFRIGERATOR
Model LSFD2591ST/03
Near Minneapolis, MN 55419
Nate
Job Details: 02/03/2023
Has been rumbling and making a grinding sound. Service bulletin for the evaporator and replacing the controller and adjusting the fins on the fresh food evaporator. Also needs new Icemaker. 40 in fresh food and zero in freezer. Cycled Icemaker and it filled with water. Water dispenser works great. Has new water filter. Quoted for new controller (defrost and evaporator sensors). And for Icemaker. Husband and wife would rather replace than put money into it. Not fans of the in door ice maker or water dispenser. Helped them take measurements for new fridge. They were going to have maintenance replace the condenser fan but thats ok. . ; saved tckt
We serviced a
LG WASHER
Model WM3270CW
Near Edina, MN 55410
Nate
Job Details: 02/03/2023
"Replaced gasket. Ran it through test mode twice. Fills, spins, drains and agitates great. Talked about how to get it cleaner."
We serviced a
UNKNOWN GARBAGE DISP++
Model MISSING
Near Minneapolis, MN 55407
Nate
Job Details: 02/03/2023
"Replaced air switch assembly for disposal. Works great. Spent a half hour trying to get the hot and cold lines to stop leaking under the sink per the owners request, but no luck. Will need to replace the water lines, have a plumber over to do that. Please call owner to collect payment and let them know they need a plumber to fix leaks under sink as I was unable to reach them. $165.01 owed.; ordrd 1 Unknown (Air gap kit)"
Near Saint Paul, MN 55117
Nate
Job Details: 02/03/2023
Fridge on freezer side has been making a loud grinding sound. Found frost built up around fan. Theres a service bulletin by Samsung for this exact issue. Involves replacing two panels so fan doesnt get restricted and stopped up. Quoted for repair but customer would really like a new fridge.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Minneapolis, MN 55419
Delton
Job Details: 02/03/2023
Replaced motor/sump assembly. Tested and dishwasher has good pressure and is washing well. Dishwasher is working good.
We serviced a
GE REFRIGERATOR
Model PYE22PSKBSS
Near Maple Grove, MN 55369
Phillip
Job Details: 02/03/2023
The customer said the fresh food is warm and the water dispenser does not dispense water. I verified the fresh food section is in the 50s and the water does not dispense. I found the water tank is frozen and the fresh food fan does not work. The defrost drain is also plugged up. I replaced the fan and thawed out the tank with warm towels. I tried to defrost the drain but it was plugged. I pulled the fridge out in mg pad and removed the duct bill grommet. Water started to flow right away. I cleaned out the duct bill. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock
We serviced a
SAMSUNG WASHER
Model WF241ANW/XAA
Near Saint Michael, MN 55376
Matt
Job Details: 02/03/2023
"Customer complaint is, DEAD. Inspected and tested. Found the breaker was tripped. I ran washer through a quick wash cycle and it worked perfectly. Washer is testing good."
We serviced a
SAMSUNG WASHER
Model WA4M7050AW/A4
Near South Saint Paul, MN 55075
Delton
Job Details: 02/03/2023
"Found that there was as small sock stuck in the drain pump. Removed debris, tested and washer now drains and is working good.If problem continues order drain dump."
We serviced a
KITCHENAID RANGE
Model KDSS907SSS04
Near Victoria, MN 55386
Adam
Job Details: 02/03/2023
Making loud noise when using oven. Verified complaint. Found that the cooling fan was making loud noise. Called the leasing company and gave them blue book quote. They approved amount. Spoke with tenant to schedule. He would like to be added to text message update so knows when we are coming ; ordrd 1 W10810687 (MOTOR - COOLING FAN *)
We serviced a
GE DRYER
Model DCSR473EV0WW
Near Eden Prairie, MN 55346
Adam
Job Details: 02/03/2023
Unit isnt drying efficiently takes two times to dry. Checked the vent outside was getting 12 mph. So not good. Cleaned out the vents and then was getting 17 mph. Removed about 2 softball size amount of lint. Now unit is running properly
We serviced a
BOSCH COOKTOP++
Model NGM5654UC/01
Near Shoreview, MN 55126
Nate
Job Details: 02/03/2023
"The jewel on top of the cooktop came off and is no longer with the unit. No way for the indicator light to attach to the cook top now. RJ is looking up part because it says its NLA.; saved tckt , states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45R6300AC/US
Near Albany, MN 56307
Seth
Job Details: 02/03/2023
I replaced the leaking drawer and the failed drain pump. The washer is now fixed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF3
Near Buffalo, MN 55313
Matt
Job Details: 02/03/2023
"Customer complaint is, WHEELS ON CRISPER DRAWERS BROKEN OFF. Inspected and tested. Found the wheels are broken off the drawers and the shelfs that hold the drawers are broken. It needs 2 new drawers and 2 new shelfs. Part number for the drawers is 5304512617 and I cant find the part number for the whole shelf as one assembly. If we cant find the shelf as one assembly, we will need to order 2 of part number 5304508761 and 4 of 5304508016. If its approved and we can find the whole shelf as one assembly, we can just ship it directly to the customer for them to install. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Big Lake, MN 55309
Matt
Job Details: 02/03/2023
"Customer complaint, FRONT LOAD NOT SPINNING, TAKES FOREVER ON REG WASH. Inspected and tested. Found the drain filter was plugged. Cleaned out filter and tested. Washer is working great. Washer is now fixed."
We serviced a
WHIRLPOOL MICROWAVE
Model RM288PXV
Near Edina, MN 55436
Nate
Job Details: 02/02/2023
"Got to house, no ONE HOME. ; saved tckt , states that autho needed"
We serviced a
GE DRYER
Model DCVH640EJ0WW
Near Mound, MN 55364
Adam
Job Details: 02/02/2023
Unit wont start. Disassembled unit and found the belt was busted. Also noticed the glides where bad. Recommend and quoted customer for the front bearing kit. Customer approved repairs installed parts then reassembled unit. Also greased up the rear bearing and idler. I also cleaned out the lint. Tested unit after and its running great ; used 1 WE14M124 (BEARING ARM - DRUM TOP FRONT W/FELTS) from stock
We serviced a
SPEED QUEEN LAUNDRY CENTER++
Model LTEE5ASP173TW01
Near Albertville, MN 55301
Matt
Job Details: 02/02/2023
"Customer complaint is, WASHER NOT SPINNING OUT VERY WELL. Customer said about half the time its working, and the other half its not spinning out all the way. I removed the drain filter and found a wood stick from the swabs that they use. Cleaned out filter and ran washer through a rinse and spin empty and it worked great. I started a rinse and spin with a blanket and it worked great. I ran washer through a complete heavy duty cycle and it worked perfectly. I think the stick in the drain pump must have been the problem."
We serviced a
BOSCH RANGE
Model HGI8054UC/07
Near Saint Paul, MN 55105
Delton
Job Details: 02/02/2023
"Found that the bake igniter is open. Customer approved estimate to replace. Replaced igniter, tested and bake now ignites and oven preheated and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Minneapolis, MN 55428
Phillip
Job Details: 02/02/2023
The customer complaint is the freezer temp fluctuates and she gets frost on the stuff. The customer had a thermometer in the freezer and fresh food section. The freezer showed 0 and fresh food was 40. I took temps of the freezer and after I opened the door the temp was 8. I left my thermocouple in there for 20 minutes and both her thermometer and my meter read 8.5. I noticed the fridge was low in the front and the freezer door would not close quickly. I raised the front wheels a lot so this fridge leans back and the doors shut faster. I advised the customer because of the automatic defrost the temp fluctuations is normal when you are watching thermostats. I found nothing wrong with it.
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near St. Cloud, MN 56301
Seth
Job Details: 02/02/2023
"Customer complains that the washer is filling up on its own. Even after she shut off the water supply lines. The gate valves that run the water supply lines to the washer will not close and leak. The inlet valve has failed on the washer, and while I was draining water, I heard the rear main bearing was very loud. I talked to Customer, and she said it really Howells. I left her with a quote and shes going to call us at the latest by tomorrow if she wants us to order the valve at the plate the job."
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3
Near St. Cloud, MN 56303
Seth
Job Details: 02/02/2023
"Dryer wont spin and is very loud when it did. The support rollers are shot, the belt has popped off the idler because the bearing failed. I quoted replacement of the rollers, idler, and belt. "
We serviced a
KENMORE DISHWASHER
Model 665.13263K114
Near St. Cloud, MN 56303
Seth
Job Details: 02/02/2023
"Leaking dishwasher, the pump is super loud. I found the diverter seal was leaking actively, the diverter motor was mineral crusted. I quoted replacing the sump/pump/ and diverter. The pump is NLA but I quoted the other parts he declined the repairs."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Saint Michael, MN 55376
Matt
Job Details: 02/02/2023
"Customer complaint is, NOT SPINNING OUT THE CLOTHES. Inspected and tested. Found the drive hub was stripped out because the gearcase shaft is corroded and stripping. Needs a new gearcase and drive hub. Customer just wanted me to install the drive hub to get them through a little while, and will replace the washer when it fails again. Installed new drive hub and tested. Washer is now fixed. ; used 1 W10528947 (HUB) from stock"
We serviced a
BOSCH MICROWAVE
Model HMC87152UC/01
Near Rogers, MN 55374
Matt
Job Details: 02/02/2023
"Customer complaint is, MICROWAVE IS NOT HEATING, CUST REPLACED THE HINGES,TURN TABLE MOTOR& DOOR SWITCHES. Inspected and tested. Found the door wasnt shutting all the way. When the customer took the door apart, some tabs bent and broke. When you hold the door in, the microwave is heating. Customer is going to order the inner door plastic piece and replace it himself."
We serviced a
WHIRLPOOL DRYER STACKED++
Model WED75HEFW1
Near Minneapolis, MN 55428
Phillip
Job Details: 02/02/2023
"No one is home for me to verify what is going on with the dryer. The only know what I had said. They are getting airflow fault code. I tested the air flow with my hair for tester and tested not good for electric dryers. I ran the dryer. Hi, hes with a thermocouple down the duck housing and a high heat the dryer gets to 190 and the low was 140. I disconnected duct on the back of the dryer and my high heat temperature now was around 178 hello was around 130. The only saved fault code was for plugged vent. Im going to advise the duct get cleaned."
We serviced a
WHIRLPOOL DRYER
Model WGD9150WW1
Near Excelsior, MN 55331
Adam
Job Details: 02/02/2023
Removed toe kick panel. To watch flame and operation. I found unit is turning on properly. Took temps and unit was heating up extremely quick then cutting out. Customer needs to vent professionally cleaned. I cleaned out the extensive amount of lint.
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111SR/AA01
Near Minneapolis, MN 55407
Delton
Job Details: 02/02/2023
Freezer works but fresh food is warm but cold on bottom. Found that there was a 22C which is the fresh food evaporator fan error. Tested and found that it has power but not running. Bad evaporator fan. Gave estimate but customer said that Samsung would pay for it. I explained that only way that would work is that he would pay us and he would have to get reimbursed from Samsung. I send him copy of estimate (see picture) and he will contact samsung and verify that.He will call back if he wants to proceed with repair.
We serviced a
AMANA REFRIGERATOR
Model AFD2535DEB
Near Minneapolis, MN 55417
Delton
Job Details: 02/02/2023
"Ice maker mold is chipping and leaks into ice bucket and makes block of ice. Customer approved estimate. Replaced ice maker, tested and it cycled and filled. No leaks. Working good.; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Maple Grove, MN 55369
Matt
Job Details: 02/02/2023
"Customer complaint is, PUSH START LIGHTS COME ON AND NOTHING HAPPENS. Inspected and tested. Washer has a stored locked rotor error. I tipped washer up and everything is coated in oil and rusty water stains underneath. "
We serviced a
GE RANGE
Model JGBS66EEK3ES
Near Maple Grove, MN 55369
Matt
Job Details: 02/02/2023
"Customer complaint is, BAKE DOES NOT WORK. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 12400035 (IGNITER) from stock"
We serviced a
BOSCH DISHWASHER
Model MISSING
Near Saint Paul, MN 55104
Nate
Job Details: 02/02/2023
Dishwasher has water flow error. Found the sump was frozen where water drains out of it. Poured some hot water in there and ran the drain pump. Now it drains great and fills with water and runs great. Customer is going to get a space heater to run near it since its cold by the dishwasher. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE REFRIGERATOR
Model PGCS1RKZA SS
Near Eden Prairie, MN 55346
Adam
Job Details: 02/02/2023
Customers complaint is fresh food compartment is warm. First thing I checked was the damper that is operating correctly but I found the fan in the freezer isnt working and blowing cool air up. Will need evaporator fan. Quoted customer blue book and rescheduled customer ; ordrd 1 WR60X10277 (EVAP FAN MOTOR (NON-STANDARD SXS))
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Maple Grove, MN 55369
Matt
Job Details: 02/02/2023
"Customer complaint is, FILLS UP AND LEAKS. Inspected and tested. Found the fill valve has failed and is constantly leaking into the washer. Installed new valve and tested. Washer is working great. Washer is now fixed. ; used 1 W11165546 (VALVE) from stock"
We serviced a
BOSCH REFRIGERATOR
Model B21CT80SNB/01
Near Eden Prairie, MN 55346
Adam
Job Details: 02/02/2023
Customers complaint noisy fan. Found the fan in the freezer section was making the noise. Removed the evap cover and was covered in frost. Ohms out the evap defrost heater that was good. Next ohms out the bimetal and it was bad. Will need sensor bimetal. Looks like its with the evaporator itself and not separate 11022640. Doesnt show any available. Please verify parts availability and schedule ; states that autho needed
We serviced a
WHIRLPOOL DRYER STACKED++
Model WED75HEFW1
Near Minneapolis, MN 55428
Phillip
Job Details: 02/02/2023
The tenant was here at the unit. The tenant said the dryer will run for 5 min then shuts off and says the filter needs to be cleaned. They said the filter will be 100 percent clean and it still does it. With my air flow meter the air flow is poor for electric dryers. This is a electric dryer. The customer said the lint only builds up half way on the lint screen. I took temps on high with the vent connected the high heat would get up to 183. With the vent disconnected the high heat was around 171. Im going to advise the management to have the ducts cleaned. The dryer is working as it should.
We serviced a
LG DRYER
Model DLEX8100V
Near Eden Prairie, MN 55347
Adam
Job Details: 02/02/2023
Unit is dead. Verified complaint. Tested the 240 outlet that is good. Checked terminal hookup that is good. Removed control board cover and inspected the control board. All looks good. Hit the power and the relay on the control make a loud noise. Quoted customer for new control board. Customer approved order control from Sundberg and rescheduled. Also ordered the display board just in case; ordrng 1 EBR76519513 (CONTROL BOARD - MAIN ELECTRONIC PCB) and 1 EBR81137801 (Display)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Minneapolis, MN 55428
Phillip
Job Details: 02/02/2023
"The tenants were not here so I could not ask and verify the error code they get. I put into diagnostics and the first code that came up was F4E4 and that for L2 Line voltage error. I checked voltages and they are good. These units will not get 220 or 240. Testing at the terminal block Across l1 and l2 I get 217, across l1 to neutral I got 120 and across L2 to neutral I got 120. I ran the heating test and it all passed. I ran the dryer on high heat and the temp was within range, the high was 154. According to the tech sheet its a voltage issue. If the problem continues it may need a main control but thats a guess. I created s quote. F4e4 f4e3"
We serviced a
SAMSUNG RANGE
Model FTQ353IWUX/XAA
Near Minneapolis, MN 55427
Phillip
Job Details: 02/02/2023
The customer said the oven was not heating up to temp and not baking right. I advised the customer to not use a store bought thermometer. I took 6 temps. The first to never reached 350. If we gave it 10 more minutes to heat after preheat the temps got better. The average temperature was 352. I advised them to let the oven heat 10-15 minutes longer after it beeps preheated. 362340364343
We serviced a
KENMORE WASHER
Model 796.4130261
Near Minneapolis, MN 55441
Phillip
Job Details: 02/02/2023
The customer said the washer is leaking. I inspected the gasket and I found not ripped or leaks. I removed the top cover and right away saw water in the dispenser to tub hose. The dispenser to tub hose and a rip in it. Today I replaced the hose. I ran the washer and checked for leaks. I tipped the washer back and I found no leaks. I cleaned hair off the bottom of the door glass and off the gasket.
We serviced a
ELECTROLUX DRYER
Model EFMG527UTT1
Near Wayzata, MN 55391
Phillip
Job Details: 02/02/2023
The customer said the dryer lint screen pops up and into the dryer drum when its running. The duct housing is clean. Nothing is cracked or looks out of place. I checked for service bulletins and nothing for this issue. I put some foil tape on the sides so it has more friction when it goes in. I advised the customer that if it still pops out it may need a new lint screen.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Minneapolis, MN 55410
Delton
Job Details: 02/02/2023
"Door switch latch holder is worn out causing the door to short out switches and blow the fuse. Customer approved estimate. Replaced latch holder, microswitches and fuse. Tested and microwave is heating and working good.; used 1 5304509457 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 1 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
SPEED QUEEN WASHER
Model AWNE82P113TW01I
Near Saint Paul, MN 55106
Nate
Job Details: 02/02/2023
Not draining. Removed a sock from the pump but pump was damaged. Installed new pump today. Drains great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACBP
Near Saint Paul, MN 55119
Nate
Job Details: 02/02/2023
"Fresh food and freezer 70 degrees. Has been having issue where water pools up on bottom of fresh food. I put in test mode and in forced run, both evaporators frosted over. In forced defrost, but then compresser didnt run anymore. Put on PRO41 but it wasnt getting 120. Needs new main PCB, the PRO41 I put on and drain kit. Coming back Monday to install all. ; used 1 DA82-01415A (DRAIN KIT), and 1 PR041 (COMPRESSOR RELAY) from stock, ordrd 1 Da41-00695a (Main pcb)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB0A
Near Minnetonka, MN 55305
Adam
Job Details: 02/02/2023
Unit wasnt draining. Vacuumed out the water. Then pulled unit out on protective equipment. Once out tested voltage to the drain pump. Was getting 120. So was getting proper voltage. Removed drain pump had some build up of debri. Cleared out the pump and reinstall. Tested unit and its works great. Tested multiple times to make sure no leaks. Reassembled and reinstalled tested one more time and its working great.
We serviced a
MAYTAG DRYER
Model MGD7100DC0
Near Plymouth, MN 55446
Phillip
Job Details: 02/02/2023
"The customer said the dryer is making a loud scraping sound and does not dry. I turned the dryer on and heard the metal on metal scraping. I took the dryer apart and found several problems. The front drum sealIs loose, one of the front rollers has fallen off and the drum is cutting into the front bulk head and cut right through it. The dryer is caked with lint and some of it is burnt,Im surprised it did not start a fire. I added pictures to document it all. It will need several parts for the repair and I will need to spend a lot of time cleaning all the lint and just cleaning the parts. I need to glue the front seal back on, replace the front bulk head. Replace all 4 rollers and the belt. Please submit for approval. I advised the customer Im not sure if Wright Hennepin will cover this. I also advised the customer that after I fix it they should not use it until the duct is cleaned . The dryer is on the second floor. Allow 2 hours. Bulk head W10673491Shaft WPW10359271Rollers WPW10314173 I need 4 Belt WPW10112954; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Maple Grove, MN 55369
Matt
Job Details: 02/02/2023
"Customer complaint is, NOT DRYING CLOTHES. Inspected and tested. Started dryer on a timed dry high heat cycle for 60 minutes and watched it through the entire cycle and it was heating perfectly between 205F and 125F and airflow on outside of house is 20mph. Dryer is working and testing perfectly."
We serviced a
GE MICROWAVE
Model JVM1870SK04
Near Minneapolis, MN 55436
Delton
Job Details: 02/02/2023
Power is going to transformer and sounds like magnetron is running but no heat. Shorted magnetron. Customer declined (see picture for estimate) and will purchase new Orr microwave
We serviced a
VIKING++ REF BUILT IN++
Model FDBB5363ER12
Near Minneapolis, MN 55436
Delton
Job Details: 02/02/2023
I adjusted the ice bar so that it wont slip out the holder and is secure. Ice maker now turns on/off and bar will prevent ice from overflowing. Ice maker is working good.
We serviced a
GE DISHWASHER
Model GSD2100V00BB
Near Minnetonka, MN 55305
Adam
Job Details: 02/02/2023
Unit isnt draining. Found the motor was making loud noise. Unit wouldnt really wash or drain. Vacuumed out the water and checked the motor. The motor is bad. Unit needs the motor assembly WD26X10051. Will need approval because of the amount of repair. Please schedule if they approve. Unit is an older unit. ; saved tckt
We serviced a
GE WASHER STACKED++
Model WPXH214F0WW
Near Minnetonka, MN 55343
Delton
Job Details: 02/02/2023
Not agitating or spinning but does drain. Found that door lock is bad but when i replaced that part to test it then found that motor control board is bad and not sending power to motor or advancing timer. MCU part is discontinued .
We serviced a
GE DISHWASHER
Model PDT825SSJ0SS
Near Apple Valley, MN 55124
Delton
Job Details: 02/02/2023
"Replaced control board, tested and washer starts and all functions are working good."
We serviced a
VIKING++ WALL OVEN++
Model VDOF730SS
Near Sartell, MN 56377
Seth
Job Details: 02/02/2023
I installed the new door parts and adjusted the door close. The wall oven is now fixed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Avon, MN 56310
Seth
Job Details: 02/02/2023
I replaced the failed timer and tested it. It advanced perfectly. The dryer is now fixed.