We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Ramsey, MN 55303
Matt
Job Details: 07/18/2023
"Customer complaint is, THE AUGER STOPPED WORKING, NOW ITS NOT MAKING ICE. Inspected and tested. Freezer was 5F and FF was 40F. Found 6 wires severed on the bottom door hinge. Customer is going to use as is for now and will replace the refrigerator in the future."
We serviced a
GE REFRIGERATOR
Model CYE22UP2MCS1
Near Plymouth, MN 55446
Phillip
Job Details: 07/18/2023
"The front display was going dead after a few seconds. I ordered and replaced the front user interface control. Its working great now. I tried the water, ice and all the buttons. I was able to dispense a lot more water."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2445NQ9B
Near St. Cloud, MN 56303
Seth
Job Details: 07/18/2023
I replaced the leaking pump. I watched a rinse cycle and leveled the unit. The dishwasher is now fixed.
We serviced a
KENMORE WASHER
Model 110.227121
Near Saint Paul, MN 55104
Delton
Job Details: 07/18/2023
"Customer said on small loads the washer makes a loud noise like its banging against the sides of washer during agitate. Also washer stopped at rinse and seemly like it was stuck there until customer manually turned it to spin cycle and then it finished.I ran full cycle on small with load of towels. I did not hear any banging or abnormal noises. Cycle fills, agitates, drains, fills, rinses, drains and spins. Washer completed whole cycle. I could not find anything wrong as im here.Customer will use washer as normal and call back if he has any more issues.
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55419
Adam
Job Details: 07/18/2023
Installed part. Tested and now unit is working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA04
Near Burnsville, MN 55337
Delton
Job Details: 07/18/2023
"Getting 22E and 25e defrost errors. Frost is coming out of the vents. Testing heater from board is open. Ordering evaporator assembly which comes with all fuses, thermistor. Also will add the heater kit. Customer approved estimate. Scheduling 2 hours to weave out heating element. Ordering parts and rescheduling.As far as the water filter light i explained that it is just a reminder every 6 months the light will come on to change the filter.; ordrd 1 Da96-00842A (FF Evaporator assembly) and 1 Sh502 (Heater kit)"
We serviced a
ASKO++ DISHWASHER
Model 1075122120
Near Edina, MN 55436
Delton
Job Details: 07/18/2023
"Found that there was water in the drip pan causing dishwasher drain pump to run continuously and no response from control panel. I emptied water in leak pan, tested and found that water valve would get stuck on and continuously fill until it leaked. Even if I unplugged dishwasher the water valve was still running until i shut off the water to the dishwasher.Needs new water valve. Internet was too slow and I couldnt pull up asko website to get part number or give blue book price.Please find part and give customer quote on water valve replacement.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Plymouth, MN 55446
Matt
Job Details: 07/18/2023
"Customer complaint is, LEAKING. Inspected and tested. Found when it drained, it was leaking all over the counter top from the air gap. The rubber hose is plugged with grease from the air gap to the garbage disposal. I cleaned out hose and tested. I filled and drained 3 different times. Ran dishwasher through service diagnostics cycle and everything worked perfectly. Dishwasher is working great and no more leaking. Dishwasher is now fixed. Office, can you please collect $178.95 total if paying by check. ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Excelsior, MN 55331
Adam
Job Details: 07/18/2023
Customer complained unit not cleaning. Not getting water. Tested unit and found it fills and drains properly the circulation motor isnt kicking on. Found its getting 120 from the board. Needs a new motor. ; ordrd 1 W10805015 (Motor)
We serviced a
LIEBHERR++ REFRIGERATOR
Model CBS1660
Near Minneapolis, MN 55401
Delton
Job Details: 07/18/2023
Found that freezer is not defrosting lots of frost on back wall. Called tech support and ran though test and determined that defrost sensor is not reading correct temperature and is shutting off heater too early. Also there is a sensor relocation kit. Tech support also found that freezer evaporator motor is bad when in test mode and is staggering.On top of that because of the frost customer broke the shelves (see picture) needs both food bins and ice bin.Please quote for all bins ( I couldnt find and part numbers for the bins)Evaporator fan motor 6118144; evaporator defrost sensor 9590206; sensor relocate kit 7439221Schedule 2 hours for repair. Never worked on it and will need to use steamer to defrost freezer evaporator.; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Chanhassen, MN 55317
Adam
Job Details: 07/18/2023
Unit not cooling fridge properly. Also getting ice build up in freezer dripping down from the top. Found on the fridge side the damper not opening. Evap fan and everything else running properly. Quoted for new damper. The ice build is the ice maker its freezing up in the ice maker fill bucket then backing up. Owner doesnt want that fixed tenant will have to keep an eye on it and defrost it. They approved the damper repair for next Monday. 242303001 - DAMPER ASSY from Dey ; ordrd 1 242303001 (Damper)
We serviced a
BEKO++ RANGE
Model PRDF34550SS
Near Chanhassen, MN 55317
Adam
Job Details: 07/18/2023
"oven controls not working properly. Both of them are hard to turn and can hear the spring inside being bad. Unit needs both oven controls/switch. The knobs are fine. The cooktop controls are working properly. Beko website is down not able to look up parts or anything. Wont allow us to login. ; snapped 2 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LSXS22423W/01
Near Fridley, MN 55432
Phillip
Job Details: 07/18/2023
"The customer said the whole unit stopped cooling very fast. I plugged the fridge back in. The compressor runs but its loud. I checked the low side pressure and it was around 50 psi. It has a bad compressor. It needs the compressor and main board. I just use the filter drier Im my truck. Please contact LG and then the customer. I told him its about $660 if paid by check. ; snapped 1 QuickPics, states that autho needed"
We serviced a
LG DRYER
Model DLE7300WE
Near Rogers, MN 55374
Matt
Job Details: 07/18/2023
"Customer complaint is, CAUSING SNAGGS AND HOLES. Customer said they figured out the washer was causing the problem and I didnt need to look at the dryer. Customer asked me to have the office refund him for this. I said I would tell them, but said there probably not going to refund them because we had them on the schedule for 2 calls.; saved tckt"
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624XSS
Near Ramsey, MN 55303
Matt
Job Details: 07/18/2023
"Customer complaint is, WHEN HE OPENS THE DOOR CONDENSATION IS CAUSING A LEAK ON HIS WOOD FLOORS. Inspected and tested. FF was 37F and freezer was 3F. The center door mullion on the FF doors has condensation on it. I have 120V to it, but its not heating. Also the right bottom door hinge is bent. I either cant find parts on Bekos site, or it takes longer than the time Im given on the job to find them. So can someone order me a new FF door mullion and both bottom FF door hinges and a shim kit part number 6161710100 and reschedule the customer. Please schedule me 2 hours on my return trip. ; saved tckt"
We serviced a
LG DRYER
Model DLG3051W
Near Medina, MN 55340
Phillip
Job Details: 07/18/2023
"The motor relay was sticking closed. I replaced the main control board and verified the dryer is working correctly. ; saved tckt , states that autho needed"
We serviced a
LG RANGE
Model LREL6323S/00
Near St. Cloud, MN 56303
Seth
Job Details: 07/18/2023
"Part arrived damaged, I showed the customer the rejected it. Please work with supplier to get another abs advise what to do with the damaged product. Please keep this customer in the loop, per their request.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Eagan, MN 55122
Delton
Job Details: 07/17/2023
"Lid is locked and loud buzzing. Found that buzzing coming from drain pump. Took off pump and found several, what looked like metal clips/bobby pins that were stuck in drain pump. Washer wont unlock lid because it sensed water still in washer and was trying to drain. I removed debris and washer now drains and lid unlocks. Tested and washer fills, agitates, drains and spins. Washer is working good."
We serviced a
MAYTAG DRYER
Model MGDC200XW2
Near Minneapolis, MN 55431
Delton
Job Details: 07/17/2023
"Found that hi limit thermistor is open and cut power to gas valve. Customer approved estimate. Replaced fuse, tested with vent disconnected and dryer cycles heat normally. I attached vent and dryer heat spikes. Dryer vent is clogged. Customer approved to clean it but when i pulled off dryer vent cover outside I found that it runs underneath porch with no access to vent and it is the plastic flexible vent. I informed customer that its not to code and is prone to rip and if i rip it i have no way to fix it since its sealed from underneath and a floor above it.I informed them to call dryer vent company to make it right. Customer will do that. Dryer itself is heating and working good and when vent is cleaned/fixed dryer will work good.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Corcoran, MN 55340
Matt
Job Details: 07/17/2023
"Customer complaint is, SPIN CYCLE THE UNIT IS MAKING A GRINDING NOISE. Inspected and tested. Its grinding for a few seconds in spin. I tipped washer up and theres oil all over everything underneath from the gearcase. Also the left lid hinge is broken. Washer needs a new gearcase and lid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXPQ
Near St. Cloud, MN 56303
Seth
Job Details: 07/17/2023
Not cooling in FF. The jazz board has failed. I defrosted the Evap and swapped boards. The fridge is now fixed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near St. Cloud, MN 56304
Seth
Job Details: 07/17/2023
Not cleaning dishes. Failed pump and evidence of a leaking diverter seal. Needs new pump.
We serviced a
KENMORE DRYER
Model 110.686527
Near Plymouth, MN 55447
Matt
Job Details: 07/17/2023
"Customer complaint is, OVERHEATING ON MEDIUM HEAT. Inspected and tested. Started dryer on a timed dry medium heat cycle and it got up to 255F before I shut it off. Airflow on outside of house is only 17mph. I removed vent from back of dryer and airflow is 40mph and heat is now good with vent disconnected. The vent that goes through the wall to the outside is messed up and not sealing well. I advised customer to have the vent replaced through the wall and all the way to the dryer. After reattaching everything, heat is cycling between 235F and 120F on high heat and airflow on outside of house is 20mph. I advised customer to not use dryer above low heat until they get the vent replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18NKXZW00
Near Saint Paul, MN 55103
Delton
Job Details: 07/17/2023
"Found that door light switch was shorted and not sending power to light socket. Customer approved estimate. Replaced door light switch, tested and light now turns on/off. Refrigerator light is working good.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297ABBP/XAA
Near South Saint Paul, MN 55075
Delton
Job Details: 07/17/2023
"Installed rebuild inverter board, tested and compressor turns on and is running. Refrigerator is starting to cool and is working good."
We serviced a
GE DISHWASHER
Model GDT550HSD2SS
Near Plymouth, MN 55446
Matt
Job Details: 07/17/2023
"Customer complaint is, WILL NOT DRAIN AND HAS WATER POOLING AT THE BOTTOM. Inspected and tested. Dishwasher sump is full of water. I canceled and drained and pump was humming, but not draining. I tapped on the pump and it started draining. I filled and drained dishwasher 5 times and it drained perfectly every time. The garbage disposal was backing up into the sink, but is draining good after running it. Dishwasher is now working great.
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Minneapolis, MN 55419
Adam
Job Details: 07/17/2023
Verified diagnosis unit is loud and hooked up gages and was running inefficiently. Removed compressor and dryer. Installed new parts. Leaked tested vacuum filled and tested. Everything is working properly. Also installed a new door stopper, and now the door is shutting normal.
We serviced a
MAYTAG DRYER
Model Ldg7334aae
Near Blaine, MN 55434
Matt
Job Details: 07/17/2023
"Customer complaint is, THE DRYER CONTINUED TO RUN HOURS AFTER IT WAS SUPPOSED TO STOP. Customer said they were using a auto cycle when it happened. Inspected and tested. I started a timed dry cycle and watched it for over 15 minutes and timer was advancing and dryer is heating great and cycling between 225F and 110F. Theres a little squeal while running, but not bad. Customer declined repairs and is just going to use as is for now on timed dry and keep a close eye on it."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Minneapolis, MN 55447
Phillip
Job Details: 07/17/2023
There is ice and water under the crisper drawer. I also seen frost coming out the holes in the fresh food evaporator. I gave quote for the repair. I defrosted the evaporator and removed the cover. I replaced the defrost sensor and installed the new drain tubes and heat strap. The whole fridge is leaking forward. The front leveling legs are missing. The customer had some rubber blocks for leveling a washer. I raised the front and put the blocks under the front wheels so the fridge is more level now.
We serviced a
LIEBHERR++ REFRIGERATOR
Model HC2062
Near Eden Prairie, MN 55347
Adam
Job Details: 07/17/2023
Installed new sensors. Once installed, everything began working properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Coon Rapids, MN 55433
Matt
Job Details: 07/17/2023
"Customer complaint is, NOT COOLING PROPERLY. Inspected and tested. Freezer was 52F and FF was 60F. I removed the evaporator cover and there's a ball of ice in the corner and nothing on the rest of the evaporator. The sealed system has failed. Customer is going to replace the refrigerator."
We serviced a
ASKO++ DISHWASHER
Model DFI664
Near Wayzata, MN 55391
Phillip
Job Details: 07/17/2023
The start button on the user interface was broken. Today I replaced the user interface control board. The dishwasher is working good now. All the buttons work.
We serviced a
LG REFRIGERATOR
Model LMXS30796S
Near Minneapolis, MN 55406
Phillip
Job Details: 07/17/2023
I verified the compressor was bad. I replaced the compressor and the filter drier. I checked for leaks and purged the system with nitrogen. I got no restrictions or leaks. I pulled a vacuum and then recharged the system. I replaced the main board. I advised the customer to wait 6-8 hours for it to cool then 24 hours before they fill it back up.
We serviced a
MAYTAG DISHWASHER
Model MDB8551AWB
Near Eden Prairie, MN 55347
Adam
Job Details: 07/17/2023
Door latch is broken. Disassembled door and found the plastic busted on the handle where it mounts. Customer approved. Installed part then tested; works great.
We serviced a
MAYTAG WASHER COIN OP++
Model MAT12PDDAW
Near Minneapolis, MN 55406
Phillip
Job Details: 07/17/2023
This is a coin operated commercial washer. The washer was full of water. I found the main drive belt was bad. I replaced the belt and ran a test. The washer is good now.
We serviced a
LG MICROWAVE
Model LMV1813ST/01
Near Chanhassen, MN 55317
Adam
Job Details: 07/17/2023
Unit not heating; disassembled to get to switches and board. Tested switches all good. Checked thermostats all good. Next traced the problem to the diode. Replaced diode then tested and the unit is now heating properly with out issues.
We serviced a
MAYTAG WASHER COIN OP++
Model MAT12PDDAW
Near Minneapolis, MN 55406
Phillip
Job Details: 07/17/2023
"Complaint was washer was full of water would not drain. I tried drain water out of it through the hose, but no water is coming out. I vacuumed all the water out and then removed the hose to the drain pump and I found a sock stuck in the drain pump. I removed the sock then ran a quick test mode and everything is working as it should.
We serviced a
ASKO++ DISHWASHER
Model DBI664/728570-01
Near Lakeville, MN 55044
Delton
Job Details: 07/17/2023
"Found that the tactile push button on the user interface has broken off and dishwasher wont power on. Needs new UI board (see picture) part# 81870.I cant find part in stock, im sure im looking in wrong place. Please find part and give customer estimate and eta of return.; saved tckt"
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Saint Michael, MN 55376
Matt
Job Details: 07/17/2023
"Customer complaint is, NOT SPINNING OUT GRINDING NOISE. Inspected and tested. Found the clutch is broken off on the bottom of the gearcase. Quoted customer $680. to install new clutch assembly part number DC97-18439A. Customer declined repairs and is going to call Costco and see if its under warranty. ; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2642LF2
Near Sartell, MN 56377
Seth
Job Details: 07/17/2023
"Not making ice. Temps looked great. Failed IM, part is on order.; ordrd 1 241798231 (IM assy)"
We serviced a
KENMORE WASHER
Model 110.2210231
Near Saint Paul, MN 55104
Delton
Job Details: 07/17/2023
"Replaced the water valve assembly. Tested and washer now fills, agitates, drains and spins. Washer is working good.Im assuming that there is already a price that was approved but I dont see it. Please collect payment.; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model TH02303491
Near Maplewood, MN 55109
Delton
Job Details: 07/17/2023
Found that motor is intermittently running and mid cycle will just hum. Motor gets locked up and will not wash or heat up the water and will extend wash cycle 4-5 hours because water isnt spraying and getting hot.Needs new wash motor (see picture for estimate and part) office manager has to get approval and will call back if they want to proceed verses replacement.Also they wanted me to take a quick look at another dishwasher and found that it was doing same thing. Motor is bad. If they call back and approve add another work order and order another motor for that one.; saved tckt
We serviced a
LG REFRIGERATOR
Model LSXS26396S /00
Near St. Cloud, MN 56301
Seth
Job Details: 07/17/2023
"I installed the new board, it worked through its start up sequence and flashed out an error. The previous board was unresponsive. I found that one of the 3 harnesses has a short somewhere inside the insulation cavity. Error 8 failed communication and no lights when you open the freezer door. I looked and it appears this harness is not replaceable. Please send into autho; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model D5534
Near Minneapolis, MN 55415
Phillip
Job Details: 07/17/2023
"The customer said the lights are on but when you press start nothing happens and none of the buttons respond. I reset the power to the dishwasher. Now all the buttons are responding and the dishwasher is working. The more I tried it the worse it got. It was very intermittent. It will need the touchpad user interface control and the door gasket. The last time I talked to tech line they said to replace the gasket and the user interface control. Please look up the part and contact the customer. ; snapped 2 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW
Near Buffalo, MN 55313
Seth
Job Details: 07/17/2023
Evap fan has failed part is on order.; ordrd 1 WPW10128551 (Motor) and 1 WP2169142 (Fan)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFH06
Near Burnsville, MN 55306
Adam
Job Details: 07/14/2023
Installed new gasket. Made sure it was installed properly. Couple spots need to relax a little bit from packaging. Used some lube and worked them out the best I can and will get better over time. ; snapped 1 QuickPics
We serviced a
ASKO++ DISHWASHER
Model DBI664PHXXLS.U
Near Edina, MN 55436
Phillip
Job Details: 07/14/2023
"The dishwasher does not fill and gives the f12 water inlet error. I verified the dishwasher fills with water. Soon after it fills it drains right away. I called the asko tech line and spoke to Amy. She helped me change the fill from a sensor fill to a time fill. We tried it again and it still fills them drains and gives f12. Then she had me do a number 2 reset of the board and pressure sensor. After the reset I tried it again. Same thing f12. Amy said then its a board and it needs to be replaced. Below is the board part number she provided. Please call the customer with a quote. Board 795565 ; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF42H5400AF/A2
Near Saint Paul, MN 55104
Delton
Job Details: 07/14/2023
"The small hose from bottom of soap dispenser to tub is ripped and leaking. Someone before tried to fix it with clamps. I ran into this once before and had hard time finding correct part. From parts break down on sears it doesnt appear to be the right part. I think the right part number is DC67-00848A but im not %100.I dont want to get into same situation i did before where i went back 3 times before we had the right part. (Jarred, do you remember that?)I added picture to show what im talking about.Find part and give customer quote and ETA; saved tckt"
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD603I
Near Chanhassen, MN 55317
Adam
Job Details: 07/14/2023
"Installed parts from last diagnosis. Once stator and rotor installed plugged unit in and tried unit and its dead. Swapped boards with lower dishwasher still no luck. Wiring diagram I have cant see what wire is what. Only thing I can think of is the power board inside the cabinet of the unit. If we can find more info or a better tech sheet that would be great. The only thing I can see that is in line with the board and it all starting. Is the power board. When looking up parts on sears it shows the wrong style board. Will need office to help me out on this one ; snapped 2 QuickPics, states that autho needed"
We serviced a
MAGIC CHEF REFRIGERATOR
Model CTB1922ARW
Near Saint Paul, MN 55104
Delton
Job Details: 07/14/2023
"Found that the it is leaking onto bottom of refrigerator underneath crisper drawers from clogged evaporator drain tube. I snaked and cleaned out tube, was full of gunk and dust. Tested and now drains into drip pan and no leaks.No answer from owner. I left message and informed of fix and cost and that office would contact her.; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Minneapolis, MN 55417
Delton
Job Details: 07/14/2023
"Getting f3 e2 OWI sensor not sending correct water temperature and will cancel cycle. Also not getting enough water inside dishwasher. The sensor ohms out good so it oiled appear that the control board is not reading it correctly. Control board and water valve would need to be replaced, ordering OWI sensor incase that could be it as well.Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 W10906430 (Control board) and 1 Wpw10327249 (Water valve) and 1 W11084121 (OWI sensor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Maple Grove, MN 55311
Matt
Job Details: 07/14/2023
"Customer complaint is, ERROR PO, MAKING A LOUD NOISE AND NOT COOLING. Inspected and tested. The PO error was not on the display when I got here and I couldnt get it to give it while testing. Found the FF compartment was 60F and freezer was 6F. The evaporator fan motor has failed and the top lights in the FF compartment are blinking. The left rear light has failed. Refrigerator needs a new evaporator fan motor and 1 LED light. Parts on order. ; ordrd 1 W11224591 (Evaporator fan motor) and 1 W11462342 (LED)"
We serviced a
KITCHENAID DISHWASHER
Model NOTAVAILABLE
Near Eagan, MN 55123
Delton
Job Details: 07/14/2023
"Customer realized that it was still within 1 year manufacture warranty. So i didnt go into house and she will call whirlpool.I informed her that she would might get half the trip charge back since canceling the day of. She was fine with that.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"
We serviced a
LG DRYER STACKED++
Model DLGX8001V
Near Maple Plain, MN 55359
Adam
Job Details: 07/14/2023
Helper for stacked unit. ; states that autho needed
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Clearwater, MN 55320
Seth
Job Details: 07/14/2023
"Wont start. Critical lid lock error and software update are needed. Quote texted, no answer when I called.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Clearwater, MN 55320
Seth
Job Details: 07/14/2023
"Not spinning out ; used 1 W10528947 (HUB) from stock, ordrd 1 W10752283 (Washplate) and 1 W10752187 (Bolt)"
We serviced a
LG WASHER
Model WT1101CW
Near Maple Grove, MN 55369
Matt
Job Details: 07/14/2023
"Customer complaint is, THERMOSTAT ERROR DISPLAYS THE ON SCREEN. TRIED TO UNPLUG & RESTART WITH NO LUCK. Inspected and tested. Found a mouse nest underneath the board and multiple wires chewed through. Customer is going to replace the washer."
We serviced a
LIEBHERR++ REFRIGERATOR
Model 0915769-12
Near Minneapolis, MN 55405
Nate
Job Details: 07/14/2023
Customer has been concerned about a low rumbling sound it has been making when freezer compressor run. Checked both the ff and fz compressors and fans. All check out good and run well. Unit is also level. They said if its not level it could potentially wobble when the compressor runs at a high rpm. Everything checks out good though. Took it out of test mode and it was in defrost when I left. To put in test mode you hold down the power and alarm buttons on freezer side. P1 runs the ff compressor and fan. P2 runs fz compressor and fan. Pressing alarm and power until it gets one step past P9 takes it out of test mode.
We serviced a
LG WASHER
Model WT5170HW
Near Arden Hills, MN 55112
Phillip
Job Details: 07/14/2023
The customer said she ran 2 loads and it worked fine. The 3rd time it stopped and gave the e6. I started the washer on a normal cycle and it did the same thing as last time. I unplugged the washer and tipped it back then replaced the shifter motor. I plugged it back in and started a normal cycle again. The washer sensed them filled and is now washing. I ran a spin cycle and thats working good to.The main board and shifter motor have been replaced. Unit is working good.
We serviced a
LG DRYER
Model NOTAVAILABLE
Near Woodbury, MN 55125
Delton
Job Details: 07/14/2023
"Found that few rollers were locked up and when heavy load would cause drum to stop because rollers were locked up. Customer approved to replace all 6 rollers. Cleaned and replaced 6 rollers and cleaned out inside dryer of lint build up. Tested and dryer is tumbling smoothly and no squealing noise. Dryer is heating and working good.
We serviced a
GE REFRIGERATOR
Model GSL25JFXJLB
Near Minneapolis, MN 55446
Matt
Job Details: 07/14/2023
"Customer complaint is, HANDLE IS LOOSE, FREEZER IS NOT COOLING ENOUGH , FRESH FOOD IS OK. Customer had temperature setting on the coldest for both compartments. Inspected and tested. Freezer was 2F and FF was 40F. I removed the evaporator cover and theres heavy frost on about 30 percent and then nothing on the rest. The sealed system has failed. Also the right door handle is broken. Customer is going to replace the refrigerator."
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Osseo, MN 55311
Matt
Job Details: 07/14/2023
"Customer complaint is, MAKING A LOUD CLONCKING NOISE WHEN ITS WORKING EVEN WITH/WITHOUT ANYTHING IN THE DRYER. Inspected and tested. Started dryer and everything sounded normal. Customer put a bunch of towels in dryer and it still sounds good. I disassembled dryer and rollers, idler pulley and belt all look good. I reassembled and tested. Dryer is testing good."
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Minneapolis, MN 55412
Phillip
Job Details: 07/14/2023
The customer complaint is the washer does not wring all the water out on heavy loads. It works ok on smaller loads but not when they are heavy. I tipped the washer back and found the belt had oil on it. Its not a lot of oil but enough to cause the belt to slip. I cleaned up the oil and replaced the belt. I ran a cycle empty then spin and its working good.
We serviced a
BEKO++ FREEZER
Model BUFR2715WH
Near Minneapolis, MN 55419
Adam
Job Details: 07/14/2023
Unit not cooling verified complaint unit isnt cooling has a slight chill in there. he said they started seeing ice cream not to freeze then everything. Removed evap cover and see photo its dry. Compressor is running. Unit looks like it has a leak. Needs sealed system repair. Its R600
We serviced a
WHIRLPOOL REFRIGERATOR
Model FFTR1614QW4
Near Minneapolis, MN 55416
Phillip
Job Details: 07/14/2023
The bottom of the fresh food door seal was loose. I cleaned the seal and pushed it back in.
We serviced a
BOSCH COOKTOP++
Model NGM80545UC/03
Near Chanhassen, MN 55317
Phillip
Job Details: 07/14/2023
The cooktop was burning clean today. I cleaned all the burners and orifices. I washed and cleaned the caps. I advised the customer how the reignite ignition works. The cooktop is burning clean blue flames.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS5A
Near Saint Paul, MN 55102
Delton
Job Details: 07/14/2023
Found that there is power to the control board but also found that the door was not latching closed. Found that the door latch was already stuck in the closed position which made the control panel not responsive because the door was closed. I reset door latch and now door latches closed and when door is opened the panel lights up and is responsive. Dishwasher is working good.
We serviced a
GE DRYER
Model GTX22GASK0WW
Near Maple Grove, MN 55311
Matt
Job Details: 07/14/2023
"Customer complaint is, ELECTRIC DRYER STOPPED. This is a gas dryer. Inspected and tested. Started dryer on high heat and it spiked to 280F before I shut it off. I removed the vent on the back of the dryer and now its cycling between 175F and 110F. The vent is the problem. It vents out the roof. I advised customer to not use dryer until they have the vent cleaned."
We serviced a
GE WASHER
Model WCRE6270H1WW
Near Chanhassen, MN 55317
Adam
Job Details: 07/14/2023
Washer not spinning out clothing and leaks. Removed front of unit looked at the flashing light code on washer. Was giving a 1 flash long wait which says replace motor. Tested unit and light went normal operation and started to work. It seamed to be slower then normal. Filled unit with water let it run for a bit and no leaks. Drained unit and no leaks. Unit drained quickly also. Light on control board is back to flashing error for bad motor. Let customer know only thing Im getting is a error for a bad motor but everything else is running properly. Quoted for motor. They are going to get a new unit
We serviced a
LG DRYER STACKED++
Model DLGX8001V
Near Maple Plain, MN 55359
Phillip
Job Details: 07/14/2023
We took the dryer down and replaced the heater thermal fuse that was popped. We put it back together and back up and then tested the dryer. The dryer is heating good now. I advised the customer to clean the dryer duct every 6 months.
We serviced a
LG DRYER STACKED++
Model DLEC888W
Near Minneapolis, MN 55414
Nate
Job Details: 07/14/2023
"Unplugged all wires from the main PCB and plugged them back in. Now its actually heating great and not shutting off. There was loose wiring. Running great now.
We serviced a
THOR++ REFRIGERATOR
Model TBC2401DI
Near Saint Paul, MN 55115
Nate
Job Details: 07/14/2023
Replaced bad board. Running great now.
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4
Near St. Cloud, MN 56303
Seth
Job Details: 07/14/2023
4c error code. The hot and cold valves are bad. I quoted replacing both. The hot does not vend water at all. The cold is so slow and it times out. The customer declined repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Monticello, MN 55362
Seth
Job Details: 07/14/2023
"The fridge is not cooling in the FF section. I put unit through the diagnostic tests and all the fans and air valves are working great. The thermistors all test right but it just wont cool. The FF Evap fan does not run when the door is closed even with the thermostat showing 66deg. I suspect is frozen up and needs a hard defrost or a board kit. He will defrost it please call him in 4 days from service and see if it started cooling after a hard defrost. If not please order W11533213 board kit and reschedule. Please have the customer make the fridge back accessible for this visit.; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Saint Michael, MN 55376
Matt
Job Details: 07/14/2023
"Customer complaint is, STARTED BY ITSELF AND WATER STAYING IN GASKET. From what the customer was explaining, it sounds like the drain pump was running continuously until he unplugged it. I get a stored F3E1 error, which is a water level system error. I removed the airtrap assembly on the back of the washer and it was clear. Also removed the drain filter and it was clean. Ran washer through quick diagnostics and everything worked great and no errors. I installed new pressure sensor and started a quick cycle and about 2 minutes in gave me a F3E1 error and started running the drain pump continuously. Quoted customer $560. to install new board, but Im going to bring a pressure sensor hose with me and try that first. Customer approved repairs. Parts on order. ; ordrd 1 W11044559 (Pressure hose) and 1 W11201290 (Main board)"
We serviced a
BEKO++ DISHWASHER
Model DUT25401W
Near Oakdale, MN 55128
Delton
Job Details: 07/13/2023
Ran test and all functions are working good. I showed and referred customer to user manual on how to load dishes and explained what settings to use for best washing and drying.
We serviced a
SAMSUNG REFRIGERATOR
Model RS263TDBP/XAA
Near Rice, MN 56367
Seth
Job Details: 07/13/2023
"Water line in the door is broken and leaks. The door is NLA, the water line appears to be molded into the liner. No repairs is possible."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSE
Near Saint Paul, MN 55117
Delton
Job Details: 07/13/2023
No power going to igniter. Found that there was bad solder joint on the board. Cleaned solder joints and put new solder on relay. Tested and igniter now gets power and oven is heating and working good.
We serviced a
JENN-AIR REFRIGERATOR
Model JBR2088HES
Near Minneapolis, MN 55416
Delton
Job Details: 07/13/2023
"Ice maker mold is leaking and is corroded and chipped as well. Customer approved estimate. Replaced ice maker, tested and it cycles and fills, no leaks. Ice maker is working good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QW4A
Near Albertville, MN 55301
Matt
Job Details: 07/13/2023
"Customer complaint is, after replacing the board, screen goes dark and shuts down after about 10 minutes. No PF error anymore. Inspected and tested. Customer started a normal cycle when I got here and it ran for over 25 minutes and was working perfectly. I canceled and drained and started a heavy cycle and watched it for over 25 minutes and it was working perfectly.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A211
Near Saint Michael, MN 55376
Matt
Job Details: 07/13/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Ran washer through a rinse and spin and it filled, agitated, drained and spun out nicely. The drain pump is loud though. I installed new drain pump and tested. Washer is now fixed.
We serviced a
WHIRLPOOL DRYER STACKED++
Model WGD8300SW2
Near Osseo, MN 55369
Phillip
Job Details: 07/13/2023
The customer said the dryer does not heat. I started the dryer on a time dry. The dryer was heating up. After it cycled 3 times on the fourth try the igniter glows then goes out. The gas coils are weak and need to be replaced. I checked the airflow outside and it was only 9 mph. The vent is too high and the duct was too far of a run for our brush. I advised her to call a dryer vent company.
We serviced a
GE REFRIGERATOR
Model GSS20IBMBWW
Near Maple Grove, MN 55369
Phillip
Job Details: 07/13/2023
The customer said the fresh food section was freezing food at the bottom and food at the top was not as cold. I found frost building up on top of the panel in the freezer and there was some frost on the ceiling in the freezer. The freezer door is not sealing tight on the top right corner of the door. I completely defrosted the top of the evaporator and removed ice chunks. I warmed up seal and stretched it out so the freezer door seals better.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Eden Prairie, MN 55347
Adam
Job Details: 07/13/2023
Not making ice. Put in test mode. Tested ice bucket switch which was good. Next put unit in harvest mode. Unit needs a new control board.
We serviced a
WHIRLPOOL RANGE
Model GS440LEMQ2
Near Elk River, MN 55330
Matt
Job Details: 07/13/2023
"Customer complaint is, GAS LEAK ON THE TUBE IN THE OVEN WHERE THE GAS CONNECTES TO THE REGULATOR MAYBE IGNITER. Customer had gas turned off when I got here. Inspected and tested. Turned gas on and inspected valve and connectors with liquid leak detector and could not find any leaks. I tested burners and preheated oven to 350F and watched it cycle and everything is working great. I cant find a leak or anything wrong with this range."
We serviced a
KENMORE DRYER
Model 11082836100
Near Eden Prairie, MN 55347
Adam
Job Details: 07/13/2023
Customers complaint unit not heating. Verified complaint unit not heating on any cycle. Unit is getting 240 volts. Removed kick panel. Tested thermostat and thermistor all good. Tested element and that was burnt out. Quoted then installed part. Tested everything is working properly now.
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Elk River, MN 55330
Matt
Job Details: 07/13/2023
"Customer complaint is, UNLOCKED IN MIDDLE OF SPIN CYCLE AND THEN STAYED LOCKED. Inspected and tested. Found a basket speed fault error. The sensor on the actuator has failed. Customer approved repairs. Installed new actuator and tested. Washer is working great. Washer is now fixed.
We serviced a
WHIRLPOOL DRYER
Model WED88HEAW1
Near Edina, MN 55424
Delton
Job Details: 07/13/2023
"Found that the idler wheel is worn out. Also customer wanted vent replaced behind dryer. Replaced idler and vent, tested and dryer is running quiet and working good.
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3626SS
Near Minneapolis, MN 55411
Nate
Job Details: 07/13/2023
"20.6 in lower right freezer even though it was set to be a freezer. 4 in lower left freezer. 39 in fresh food. Set to negative 5 in freezer. Tested the sensors and sensors read perfectly. Customer already had the main PCB changed on this fridge. In service mode we saw that the 3 way valve was set to fresh food, so it was treating the freezer on the bottom right as a fresh food section. programmed it to switch and have it as a fz section. We then set both freezers to zero and fresh food to 39.
We serviced a
BOSCH WALL OVEN++
Model HMC80251UC/01
Near Victoria, MN 55386
Adam
Job Details: 07/13/2023
Installed part from last diagnosis. Tested and it lit up and everything was working till I tried to heat would pop the breaker. Found two bad switches. Replaced the switches and fuse. Now its working properly. Tested all features broil, convection, and microwave. Its working great. Reinstalled into cabinet.
We serviced a
KENMORE MICROWAVE
Model 72185033010
Near Shorewood, MN 55331
Adam
Job Details: 07/13/2023
Unit will trip breaker when ever trying to heat. Disassembled checked switches all good. Next removed power to the transformer. Tested and didnt pop. So the cap or transformer is bad. Replaced capacitor and tested. Unit is working and heating properly. Reassembled unit and tested again unit is working great.
We serviced a
KENMORE DISHWASHER
Model 630.163044
Near Minneapolis, MN 55417
Delton
Job Details: 07/13/2023
"Found that there is debris stuck in drain pump. Cleaned out pump, tested and dishwasher drains fully and is working good."
We serviced a
KENMORE RANGE
Model 66575014101
Near Rice, MN 56367
Seth
Job Details: 07/13/2023
"Not heating consistently. Dsi board is bad and the bake burner needs to be updated.
We serviced a
GE WASHER
Model HTW240ASK6WS
Near Minneapolis, MN 55408
Nate
Job Details: 07/13/2023
Only puts hot water into the washer. Found the two waterlines were swapped. I put the cold line to the cold valve and hot to the hot valve and now it works perfectly.
We serviced a
SAMSUNG RANGE
Model NX583G0VBSR
Near Minneapolis, MN 55426
Nate
Job Details: 07/13/2023
"Oven taking a long time to heat. Found a bad bake ignitor. Replaced it, heats and ignites great now.
We serviced a
SUBZERO++ REF BUILT IN++
Model 532
Near Hopkins, MN 55343
Nate
Job Details: 07/13/2023
"Replaced bad defrost timer and Icemaker. Both work great now. Cycled Icemaker and it filled with water.
We serviced a
SAMSUNG DRYER
Model DV218AEW/XAA
Near Wayzata, MN 55391
Nate
Job Details: 07/13/2023
"Not heating. Found a bad heater assembly and roller. Replaced both. Heats and runs quiet now.
We serviced a
BEKO++ DISHWASHER
Model DUT36522X
Near Prior Lake, MN 55372
Delton
Job Details: 07/13/2023
"Replaced soap dispenser, tested and soap door now shuts and locks. Tested and opens during cycle. Dishwasher is working good."
We serviced a
FRIGIDAIRE RANGE
Model FGGF3056KFB
Near Minneapolis, MN 55407
Phillip
Job Details: 07/13/2023
The customer says their carbon monoxide alarm went off when the oven was being used. They had the gas company out and they red tag the range and shut the gas off. I opened the oven door and found on the bottom they have a silicone mat inside and the mat is covering the vent holes in the oven bottom. I removed the silicone mat and advised them to never use that. I turned the gas back on and then removed the oven bottom. I started the bake and watched the flame around the burner. The flames look good and blue. The flame is not lifting off the bake burner tube. I put it all back together and tested the oven at 350. The oven heat to 350 with no issues. I advised the customer to contact the gas company to check the CO level again if they want.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Minneapolis, MN 55444
Phillip
Job Details: 07/13/2023
"The dryer powers on but when you press start the dryer does not start. I took the dryer apart and tested the blower and thermal fuse. The thermal fuse was bad. I replaced the fuse and reassembled the dryer to test. The dryer now runs and heats. I went outside and tested the airflow, the bottom vent flap does not open and the airflow tested 15 mph. I took pictures and added them. I told the customer the airflow was not good and that can be causing the fuse to fail. The customer said he blew out the duct last time. I advised that the way the dryer is hooked up can be the problem. I advised the dryer duct is to far and the duct box behind the dryer can reduce the airflow. The customer said he would try and fix it.