"Replaced listed parts, upper racks no longer falls off. Lower rack now slides in and out easily. Ran diagnostics and washer completed and heater is hot. Still had plastic remnants and informed customer that it might take a few cycle before its washed out. Dishwasher is working good."

The door seal and door liner are bad. See pics. See pic for part needed it is superceeded by new part W11023679. This looked like a freezer door not FF please research. The new door seal tore while i was trying to get it in place temporarily. Need FF door and new seal. Assembly preferable.; saved tckt

"Customer complaint is, FOOD IS GETTING FROZEN ON THE TOP SHELVES. Customer said things arent freezing, just some of her vegetables are going bad to quickly. Inspected and tested. I couldnt get a real accurate FF temperature because customer had door open when I got here, but I did get 40F. Freezer was -4F. Customer had refrigerator set colder than the recommended setting and also had shelves covered with a liner and its blocking all the air flow down the back side of the shelfs in the refrigerator. I advised customer on not blocking the air flow and turning the refrigerator down to the recommended setting."

"Ran test with no load an d ran for 6 minutes and shut off. I cleaned out since dryer of lint and cleaned sensor bars, Tested and was getting resistance.I ran test with load of clothes and dryer has been running for over 30 minutes which means that dryer is sensing wet load and adding time. Dryer is heating and working good."

"Customer complaint is, WATER IS DISPENSING REALLY SLOW. Inspected and tested. Found the filter housing manifold has failed. Installed new filter housing manifold and tested. Dispenser is working great. Refrigerator is now fixed."

"Customer complaint is, ICEMAKER NOT WORKING. Inspected and tested. Found the ice maker level arm is broken. Needs a new ice maker part number DA97-08059A. "

"The customer said Easter was leaking from the cold water supply hose. I verified the connection was corroded and water was leaking. I replaced the cold water hose, but I was unable to replace the hot water hose. I cannot remove the hose from the hot water supply at the wall. I did, however, replace the O-ring inside a hot water hose, where connects to the water valve. I ran the washer on warm and it fills fast and there is no leaking in the back. ; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock"

The customer said when its spinning the washer makes a loud tapping sound. I verified the noise with a large load. I pulled the washer out and removed the back cover. I found the lower drain clip had fallen off so the drain hoses was hitting the side cabinet. I zipped tied the hoes in place. Its good now.

"The dryer squeaks when it starts. I took the dryer apart and found the idler pulley was stuck and the rear rollers drag. I quoted for the whole repair. I used the bearing rebuilt kit and replaced all 4 rollers, idler and belt. I also vacuumed out the dryer. The dryer sounds good. ; used 1 4392067 (BELT - SET) from stock"

The customer said water leaks from the door area. I removed the tank and valve cover. I hooked up the Newfi tool and ran the ice maker water valve. Water is spraying out the top of the water tank. I gave the customer the quote. The customer said ok with the repair. Im ordering the part from Marcone. The way the customer understood the charges was that the trip is applied to the cost of the labor. Because of the confusion I subtracted $10 from the part and moved down one labor code. I made the adjustments on the ticket page. ; ordrd 1 WR17X27627 (I/M VALVE - WATER INLET)

The customer said the oven does not maintain heat the longer it runs. I inspected the oven sensor and the base of it looks burnt. The oven bottom and flame spreader are warped. I inspected the bake burner and its ok. The bake ignitor is good and it lights up quick. Please order the 3 parts listed below. Temp sensor DG32-00002BRange bottom DG61-00570AFlame spreader DG61-00523A; O-emld tckt

"Customer complaint is, NOT DRYING DISHES, NOT STEAMY ANYMORE. Inspected and tested. Found the TCO was tripped. Reset TCO and tested. Heater is now working great. I ran dishwasher through service mode and everything was working perfectly. I advised customer to use it and if it does it again, we would need to replace the TCO harness part number WD21X24536."

Dryer not turning on. Right away noticed the door switch busted. Tested switch and its bad. Unit needs a new door switch. WP3406108. Ordered and rescheduled ; ordrng 1 WP3406108 (DOOR SWITCH)

"The whole fridge is dead, no lights and no display. The customer said another servicer was out and cut out the ice maker and 6 months later is was dead. They came back and replaced the rear main board. I found that if I unplugged the front display board the interior lights, fans and compressor came on. I was getting some 5 volts to the display board. The ice maker wires were cut and some wires were just hanging loose inside the freezer. I listed the names of the parts and took pics. I dont know where to find the part numbers. I need the following parts. Freezer ice makerRear main control (theres only 1 in the rear)The front UI display board (only 1); O-emld tckt"

Replaced bad hall sensor. Now it agitates and spins great. ; used 1 6501KW2002A (HALL SENSOR) from stock

"Has been giving a leak flood error. When running it found it had an enormous amount of detergent suds. Recommended finish: I put cooking oil in it and ran it to get the suds out. Pulled out the dishwasher and can see where some water was around the flood sensor. I put a special sealant around the sump gasket which is very wavy. Told them if it continues to leak with no suds, that Id recommend ordering and replacing the sump gasket."

F4 error for top drawer. Found a bad heater plate. Please order a new heater plate and main PCB per RJ if AHS approves. Also mouse evidence but no apparent damage to dish washer. Please schedule a double time slot. ; O-emld tckt

"Taking 40 minutes to heat up. Found a bad bake ignitor. Replaced ignitor, ignites within 20 seconds and took 5 minutes to preheat to 250. Accessed convection fan motor, zero hindrances or restrictions. Motor was grinding and running loud before it stopped working. Needs new motor but on back order. RJ can we close this out for now for the repair today? ; saved tckt"

The dishwasher does not wash and it stops. I started the dishwasher and it filled but did not pump. The wash pump motor was locked up. I tapped on the motor and the wash pump kicked on and it started to wash. I gave the customer a quote for the repair. At this time the customer will wait to fix it and see if the problem comes back. I created a estimate.

Customer figured out why door wouldnt shut before I got here. Shelf wasnt in place.

Replaced defrost thermistor. Cooling nicely now.

"Customer said it will intermittently leak. I ran full cycle with load of clothes with cover off and did not find any leaks from washer. Only thing i saw is that the wash tub would fill up past the washer drain hose, wash tub has slow drain and is leaking from underneath washtub from loose drain fitting. But customer said she saw water running out from underneath washer. Washer is working good as im here. I asked customer if it does it again to notate what type of load is being washed so that i can try and replicate it."

"The customer said the dishwasher is not drying the dishes, sometimes the soap is not dissolved and sometimes it does not clean well. I started the dishwasher and let run. I found the wash motor is stalling out and sounds bad. The 7-1 not heating code was in the history. If the wash pump does not work the main board will shut off the heater. I gave quote for the repair and then replaced the wash pump. I reset the control. I ran the dishwasher and now its working good."

Replaced broken belt. Works great now. ; used 1 341241 (BELT) from stock

"Customer complaint is, DEAD. Inspected and tested. Found the fuse was blown because one of the door switches had failed. Quoted customer to install new door switch holder, 3 door switches and 1 fuse. Customer approved repairs. Installed new switch holder, 3 micro switches and 1 20amp fuse. Tested and microwave is working great. Microwave is now fixed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5304509457 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"

Unit works great but when the cycle ends the unit powers off then wont start back up unless you plug the unit in. Removed top of the unit to get to the boards. I unplugged and plugged in the display to see if the display is the problem which its not. Next checked the voltage out of the noise board when the unit was having troubles and was getting 120 out of the board. When I plugged it back in unit started to work. Unit needs a new board EBR64144914I cant find any boards. Can someone in the office do another search and see if you can find anything for this customer. Thank you; states that autho needed

"Customer said dishwasher got an AE error and would just keep running drain pump until unplugged. As im here dishwasher turns on and is working,. AE means leak detected. There is a little bit of water in drip pan. I ran dishwasher for over 30 minutes and did not see any leaks. Customer did say sink backed up around the time of the error. There is no high loop . I added high loop. Dishwasher is running and working good as im here."

Noisy every once and a while. The noise kicks in when the cooling fan kicks into high. The noise is not bad and was not failing. She will discuss with her husband if they want to repair she will call us.

When I arrived water was all over the floor. Water is leaking from the same spot on the wash motor. I removed the sump assembly and what I found now is there is a hole in the bottom side of the motor to sump hose. The old clamp must have cut into the hose and from water leaking that caused the original clamp to slip off. I advised the customer it would be better at this point to replace the whole sump assembly. I told the customer that we would just charge for the part and no labor.

"Customer complaint is, SOME BLACK PLASTIC PIECES FELL OUT AND ELECTRONIC PUSH BUTTON CONTROLS WOULD NOT WORK. Inspected and tested. Found the door panel is falling apart. I removed door and separated panels and half of the tabs are broken. This is going to need a new door. This is a stainless microwave and theres 2 part numbers for the door, but I think its the first one part number W11196131. . ; saved tckt"

Installed 12024418 switch and then tested multiple its working properly. Also checked multiple times for leaks with bubble solution. Its working great with no leaks. Reassembled unit then tested multiple times again. Its working great. Will return non used parts and defective part; used 1 12024418 (Switch) from stock

"Not baking. The ignitor had failed, I replaced it and tested the range. The range is now fixed.; used 1 5303935066 (FLAT IGNITER) from stock"

"Intermittent heating issues both bake and broil. Upon arrival and inspection the range heated on bake but not broil. The interior cavity was heavily worn from self cleaning the coating was pealing off the cavity. The lower pan was concave and bowing. I pulled the range and found no0 loose or damaged wires. The control board did not supply voltage to the broil while i was on site, but it has worked intermittently. "

Replaced defrost thermistor. Cooling nicely now.

Complaint is the oven is not heat up for bake. I started the oven and the big igniter was not blowing. I tested for voltage. I was getting 120 to the igniter and igniter Tested bad. I gave quote for the repair and then replaced the bake ignitor. The oven is heating up good now. ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock

Installed new display board assembly. Tested and its working great.

"Replaced motor, ran diagnostics and all fucntions are working good now. Dishwasher is working good."

Found that the rivet that hold the hinge in place fell off causing hinge to slip and door hard to open and not line up. I managed to get the rivet back in place but hinge is bent .RH hinge 3418F030-34; LH hinge 3418F029-34.

"Replaced actuactor and cam kit. Tested and washer switches between agitate and spin. Tested and washer fills, agitates, drains and spins. Washer is working good."

Runs loud and complaint that the seal is separating. Seal is actually totally good. See photo. Also that the fridge runs loud. I pulled out the fridge and looked at the condenser fan and compressor. Everything running great. Nothing to fix.

"Customer complaint is, BROILER DOESN'T SEEM TO WORK. IT'S A DOUBLE OVEN AND THE TOP PART DOESN'T SEEM TO WORK. Inspected and tested. Found the oven relay board has failed part number DE92-02439L. Also the display board is flickering and missing some lights. to replace the oven relay board. Customer declined repairs and is just going to replace the oven."

Water leaking from the vent on upper left side. Took outer door panel off and ran it. Leaks from broken down seal. 154474401. Customer is going to order it and install herself. Showed her how to disassemble and reassemble door assembly. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Replaced bad main PCB. Now it drains, runs circulates and fills great."

"Customer complaint is, THE ICE MAKER IS NOT WORKING. Inspected and tested. Found the ice maker has failed. Also theres no filter in the refrigerator, so the dispenser doesnt work and no water fills the ice maker. Quoted customer to install new ice maker. Customer approved repairs. Installed new ice maker and cycled. Ice maker cycled perfectly, just didnt fill with water because theres no filter. Customer is going to replace the filter. ; used 1 WPW10190965 (ICEMAKER) from stock"

The oven thermostat failed during bake. The thermostat was open and the cooling fan was moving real slow so the oven over heated. Today I replaced the thermostat and the cooling fan. I started the oven at 350 and the oven reached 350. No issues found.

Replaced control board and UI. Tested and dishwasher powers on and is running a cycle. Dishwasher is working good.

"I replaced the board and calibrated. The washer it threw a lid lock error shortly after the calibrate. He will replace it.; used 1 W11498190 (CONTROL BOARD, MAIN) from stock"

Unit not spinning or draining. Found when I tried to drain the unit could hear the drain pump hum but thats it. Vacuumed out the water then removed the drain pump to see if any thing is stuck in the pump. Looks like its all cleared. Tested voltage at the drain and its good. Needs new drain pump. Quoted for new pump and rescheduled; ordrng 1 WH23X28418 (PUMP ASSM=- MOTORIZED)

"Customer complaint is, SHUTS OFF BEFORE THE SPIN CYCLE, SAYS IT WONT DRAIN. Inspected and tested. Found a stored E35 error. Ran washer through diagnostics mode and everything worked perfectly. I filled and drained it 3 times and it drained quickly every time. Had customer put a load of towels in washer and started a fast wash cycle and watched it through the entire cycle and it worked perfectly. Washer is testing normal."

The dishwasher is running the drain pump and gives the e15 leak error. I pulled the dishwasher out and saw water leaking from the water valve. I gave quote for the whole repair. I replaced the water valve and verified its not leaking. ; used 1 10023852 (WATER INLET SYSTEM) from stock

I replaced the burnt element and it did not bake. The controler fried with the arcing from the element. Part is on order. This customer has a warranty he works with 3rd party.; ordrd 1 316630003 (Controler)

"Customer complaint is, CANT GET THE WATER FILTER OUT. Removed old filter and installed new filter for customer."

Unit isnt spinning out. Customer started with having to spin it more and more. Found that unit would spin but it is slow. Unit needs a new clutch assembly. The spring is worn out and the breaks are on. Also noticed oil dripping from the transmission. Let customer know about the transmission. Quoted customer for replacement on both parts. Customer approved rescheduling customer for Friday. Clutch WP8299642Transmission 3360629; ordrng 1 WP8299642 (CLUTCH ONLY) and 1 3360629 (TRANSMISSION)

The customer complaint is the washer drains slow. Today I pulled it out of the closet with the air sled. I removed the back and drain filter. The filter was full of fabric maybe for a mask or something. Parts of the fabric were stuck around the heating element. I had to remove the heat element to get all the fabric out. I ran the washer while I had it out and I found no leaks. The washer is working good now. Please bill.

"Customer complaint is, DOOR DOES NOT CLOSE PROPERLY. Inspected and found the door latch is loose because the spring is off. The bracket that holds the spring is broken off. Microwave needs a new door to fix this problem. Customer is just going to replace the microwave."

"Water valve continually leaked into dishwasher so she shut it off a couple years ago. Replaced the bad valve, runs great now with no leaking. ; used 1 WP8531669DNS (VALVE) from stock"

"57 degrees in freezer and 42 in fresh food section. A few days ago just one section was warm. I used the newfi and put it into diagnostics and forced op mode and defrost heater came on cherry red. Defrost system works great. Can see 11 days ago that the temps shot up and defrost hasnt come on since then. No frost in freezer when I got here though. All fans work, I confirmed in test mode. Compressor runs, but zero frost after 10 minutes and there was no frost when I got here. Sealed system issue."

Customers complaint bake isnt working properly. On arrival customer had already removed the bake cover and shield. Watched for the igniter to glow but never did. Tested voltage was getting voltage to the igniter. Removed igniter tested and it was bad. Quoted customer blue book for igniter. Installed new igniter. Once installed reassembled unit even what customer removed. Then tested. Unit is now working properly ; used 1 5303935066 (FLAT IGNITER) from stock

Replaced evaporator cover and moved defrost sensor. Tested and no more ice error. Ice maker cycles and fills. Refrigerator is working good.

The customer said the freezer is about 10 degrees and its usually-2. The fresh food is fine. I added pics of tens and settings. I found the left side of the freezer door is not closing tight. The top of the freezer door is hitting on the center door supports. Both of the supports are bent down. I was able to bend them up for now but the supports need to be replaced. I heated up the freezer gasket so the freezer door shuts tight. Please order the parts. Center support 4944180200Center support 4944180100; saved tckt

"Unit isnt draining and giving a E21 which is a drain error. Verified complaint could hear drain pump trying to pump the water out. Found that the pump is bad and needs to be replaced. There is filter for this drain pump. Quoted customer blue book then rescheduled Drain pump 5304514775; ordrng 1 5304514775 (PUMP, DRAIN)"

"Customer complaint is, NOT DRAINING. Customer said theres a little bit of water left over at the end, but mostly its not drying. Customer said its going through the cycle, just everything is wet at the end. I filled and drained the dishwasher multiple times and its draining great. I checked filter, drain hose and removed drain pump and everything was clear and nothing in the drain pump. I ran dishwasher through service diagnostic mode and there was a stored F7E1 error witch is a no heat error. The heater never turned on, even though it had 120V. Needs a new heating element. Installed new heating element and tested. Heater is working great. Dishwasher is now fixed. ; used 1 W10518394 (HEATER) from stock"

"Customer complaint is, BURNER STAYS ON HIGH, FRONT RIGHT BURNER. Inspected and tested. Found the front right burner is sticking on high. Needs a new burner switch. Installed new burner switch and tested. Burner is working great. Burner is now fixed."

"I removed the laundry center and swapped the vent hose, idler and belt. I cleaned it as well it was heavily contaminated. I put the unit back together and tested it. It made an little noise I checked with the landlord he was fine with the humming, the upper body was bent on the rh side. If you flex the body the noise goes away he will shim it if it comes back."

F4E3 error and not cleaning the dishes. Failed pump and leaking diverter. I could only source 2 separate parts. Parts on order. Customer open to earlier appointment.; ordrd 1 W11612327 (Pump) and 1 WPW10455268 (Sump with seal)

I replaced the thermostat for the second time. The customer likes to bake his food in this appliance. If this issue persists there is no repair it is a design flaw. I tested the microwave it is now fixed.

Replaced ice maker and water valve. Ran diagnostics and ice maker cycles and fills. Ice maker fan runs. Water dispenses. AS im here ice maker is testing and working good. Informed customer that 24 hours should hav ice.

I replaced the broken dispenser and tested it. It popped open right on cue. The dishwasher is now fixed.

Unit giving E15 code. Which is the leak float is detecting water. Verified complaint. When I plug unit in gives code right away. Pulled unit out on protective mat. And looked at the float. Completely dry but the foam float has deteriorated. Was out early December last year. And customer had a leak from to much soap. My guess is the soap soaked in to float then started to destroy the float. Un did the float micro switch then tested unit. Its working properly and had no leak. Quoted for new float and rescheduled customer; ordrng 1 00622036 (SWITCH - FLOAT ASSM)

"Found that idler wheel seized and broke off causing dryer not to start. Replaced idler pulley, tested and dryer now starts and is heating and working good.; used 1 DE634A (PULLEY) from stock"

When compressor kicks on it makes a banging sound. Was able to reproduce it/ its a common sound that I explained can go on for years. Only way to fix it would be sealed system work. Let the customer know that it could run well for another day or for years. No way to tell.

Replaced bad water valve. No dripping water now. Ran hot and cold valves. Works perfectly.

"Blown thermal fuse. Replaced that, but then when the dryer started running the blower wheel which was loose slowed down the motor and then the motor stopped. Quoted for fuse and blower wheel. Picked up blower wheel yesterday and came back today to install. Attached quote. ; used 1 WP3390719 (THERMAL FUSE) from stock, ordrd 1 WP697772 (Blower wheel) ; used 1 WP3390719 (THERMAL FUSE) from stock"

"Customer said upper rack not cleaning well. Found that upper spray arm was clogged full of gunk. Cleaned out spray arm, tested and now spins. Ran diagnostics and no errors. Dishwasher is working good.If problem continues will need to order upper spray arm WPW10448645"

The fresh food temp is set to 37 but the actual temp is 28. I checked the fresh food sensor is it was testing good. I checked the board voltages and the voltage was way off. I gave a quote for the whole repair. The customer will pay with check. Im ordering the main board from Marcone ; ordrd 1 DA92-00592B (CONTROL BOARD - ELECTRONIC MAIN PCB)

The washer drains slow and does not get up to a good spin. I started the washer and let it fill. I did a drain and it drains slow. I removed the front cover. I found the front left damper is broken. I removed the drain filter and it was plugged. I cleaned the filter and nowIt drains good. Im ordering the damper. The customer paid in full today with a check. Damper WH01X10343; ordrd 1 WH01X10343 (SHOCK DAMPER)

"Replaced control board and pulled off both freezer and refrigerator evaporator covers and put it in defrost test mode and heaters turn on. Both defrost thermistors ohm correctly for room temperature. All fucntions are working as im here. Refrigerator compressor turns on and is starting to cool. Customer will keep an eye and make sure there is no frost build up she can see in the vents of the evaporator cover in the future. Refrigerator is working good.Office: is the control board i replaced still under warranty, can we return it as DOA or is it past time?"

"Installed drain pump and motor last time. Also found unit leaking in the back where the heating element is and diverter hose was bad from mice. Replaced the heating element also. Tested unit multiple times for leaks and unit is working great. No leaks either.; used 1 WD26X23258 (MOTOR/PUMP ASSM), 1 WD05X23763 (HEATING ELEMENT), and 1 WD35X20878 (PUMP ASSM - DRAIN) from stock"

The dryer is noisy when I runs. I removed the front and drum. I found the front rollers were bad. I replaced both front rollers that come together. I vacuumed out the lint and oiled the other 3 rollers. The dryer sounds good. I advised the customer to have the duct cleaned asap. ; used 1 4581EL2002H (DRUM ROLLERS (2)) from stock

"Customer complaint is, OVEN TOO HOT, BURNING FOOD THAT COOKED FINE BEFORE. Inspected and tested. Found the bake element relay is stuck on. Also the clip that holds the broil element in the microwave is broken. . Parts on order. I need 3 hours on my return trip. ; ordrd 1 W10909479 (Clip) and 1 W11179310 (Oven control board)"

The customer said they did not see the water but water is leaking from the dishwasher because the floor to the left of the dishwasher and in front is buckling. I inspected the heating element grommets and the brass ring have deteriorated. Water is leaking from the holes for the heating element. This is a known issue with this model and there is a service pointer. I attached pictures of the pointer and the part number for the new element. Please submit for approval. None of the parts sent to the customer are needed at this time. I checked for any fault codes and there are zero. Heating element W11537778; O-emld tckt

"Not going into spin. It slowly begins to ramp and then stops. Drain pump continually runs. I disconnected the drain hose from the drain pump and no blockage in the drain pump. There was still a decent amount of water in the sump area, so I drained all that out and then plugged the washer back in and tried another spin cycle. Without any water in there, still wont ramp up. Belt is good. "

" The dryer does not tumble, the idler failed and belt snapped. I will need to pull the laundry center to complete repairs. ; saved tckt"

"Customer complaint is, REFRIGERATOR ICE MAKER IS LEAKING AND FREEZING UP. Inspected and tested. FF compartment temperature was 37F and freezer was -1. The ice maker keeps freezing up and Im not exactly sure why. Customer said that its been worked on for the exact same problem at least 6-8 times and it never fixes it. It sounds like from the customer they have already replaced lots of different parts for this issue and it keeps doing the exact same thing. If were going to do anything with this, Im completely guessing and think we need to replace all parts associated with the ice room compartment. Installed new air handler kit, fill tube, ice maker and ice box cover and tested. Now I found the seal that goes between the ice chute in the door and the ice bucket is gone and theres a big gap. Customer said one of the doors has been replaced, but not sure which one. Im assuming that they replaced the left door and it didnt come with the seal. I cant find it separate from the door on the parts diagram. Dana can you see if that seal comes separate from the door and if not, I think the door will need to be replaced. ; saved tckt"

Found the fresh food side not cooling. Removed drawers to get to evap and fans. The fans would never power on. Unit was in defrost when I got there and by there time I got to the evap it was out and compressor kicked. And the freezer fan was running properly. Door switches are working properly. Just not gettting any voltage to the fans. Unit needs a control board. Quoted customer blue book for new fan. They are going to look into getting a new fridge. WR49X10152

Installed recall kit. Ignites great and bakes and brooks great now. Used kit sent to customer.

"Customer complaint is, SOME LIGHTS DON'T WORK, ICE BUILDING UP IN FRESH FOOD. Inspected and tested. FF compartment temperature is 38F and freezer is 1F. I found ice buildup on the back wall around the ice maker duct and one of the top lights and freezer light were out. Installed new ice maker duct adapter assembly kit with new seals and top front left light model and freezer light module. Refrigerator is now fixed."

Dishwasher is giving the E9 not heating fault code. I put in diagnostics and ran the test and when it should be heating it stop and give the nine. Im getting power to the heater and the heater is open. Today I replaced the heat pump motor. I ran the dishwasher and its not leaking. I verified the heater is coming on.

The dryer is loud. I found the 2 front rollers were bad. I replaced the rollers and vacuumed all the lint. I oiled the other rollers. The dryer sounds good now. I cleaned the dryer duct. The airflow is better. ; used 1 4581EL2002H (DRUM ROLLERS (2)) from stock

Found that the pegs for the fan speed broke off circuit board and keep falling off inside the cavity. Control board would need to be replaced but due to parts and labor it costs more than replacement. Customer declined and will replace it once it completely stops working.

Customer said washer turned on at 2am and was draining and washer was unresponsive and customer had to unplug washer. As im here customer hasnt use washer in 3 days and water was dripping from water fill. Washer water valve is bad and not fully closing and is dripping. Needs new water valve. Ordering water valve and rescheduling.; ordrd 1 Wh13x26534 (Water valve)

The dishwasher is dead. The customer said it stopped then the lights were flashing but now its dead. Im getting 120 volts to the main board. The board is making a hissing sound and it very hot. I inspected the board and it looks fine. I quoted for a new board. ; ordrd 1 W10866118 (CONTROL BOARD - MAIN)

The freezer door is not closing and sealing good. I found the bottom of the door gasket had pulled out of the door and was not sealing. The door would not close. The door closer cam on the right side was stuck in the closed position. I had to reset the cam. 3 of the white plastic basket clips are missing so the freezer basket is flopping all around. I put zip ties around the basket to hold it still. The door is shutting good now. I advised the customer to give it 48 hours for the temps to be back to normal.

"Customer complaint is low water pressure. Verified complaint water was at low pressure coming out of dispenser. Removed water filter and bypass to task unit same issue. Next turned off water to the fridge and noticed they had a small quarter inch tap into the water line in the basement, even when turning off water still was coming out. Next check water pressure out of the water valve and it had some pressure. Looked at the ice cubes and noticed those were small also. Unit just has two valves one for the dispenser and on for the ice maker. The problem is from the water pressure to the fridge but cant be 100 percent because cant turn water off. So I could remove line then test water pressure. Customer has to get a plumber to run a new line to the fridge. Recommend using a braided 5/16 line because the fridge is right above the utility room."

"Found that the washer drain pump is bad and locked up but also seems that the tube hose i full of gunk. Needs new drain pump assembly. Part shows discontinued. Please find part and give customer estimate and schedule.Drain pump part# DC96-01700A; saved tckt , states that autho needed"

Freezer liner bubbling and malformed. We cannot repair this fridge defect. Bubbling plastic is raised up to 1/2 in.; saved tckt

Washer has a bad bearing. Customer will replace the washer. Bearing is completely detached from tub. Customer requested a dryer vent cleaning. Cleaned vent for 49.95.

"Installed new zline recall kit. New heat deflectors, orfice for broil, and spacers. Bake and broil work great now. Customer had kit when I arrived."

"Fridge has been warming up. 30 in freezer and 41 in fresh food. Found the evaporator fan iced up, most likely from the door getting left open. Put in test mode with newfi and sensors reading temps correctly, and defrost system works well. Steamed off evaporator so that fan can run again. Also did a firmware update. Works great now. Told customer to give it 24 hours to cool down to desired temps."

When using convection bake to 350. It fails 2-3 minutes into the baking cycle. The unit is dead no lights no response from the UI. I could not duplicate the error at 350 for 13 minutes. I reset it to 425 then it failed. Part is on order.; ordrd 1 WB24X27107 (Thermostat)